Datasheet: Symantec.cloud
Symantec MessageLabs Content Control.cloud
Analyst View
Symantec.cloud, formerly
MessageLabs, is positioned in the
“Leader” quadrant in the Magic
Quadrant for E-mail Security
Boundaries.
Gartner defines “Leaders” as
vendors that are performing
well today, have a clear vision of
market direction and are actively
seeking competencies to sustain
their leadership position in the
market.
Gartner Magic Quadrant for
E-mail Security Boundaries,
by Arabella Hallawell, Peter
Firstbrook.
The Symantec.cloud Difference
• Policy based content control
service provides administrators
with comprehensive, flexible
and intuitive rule-building
processes
• Straightforward administrator
interface and set-up minimizes
complexity and resource
demands
• Scanning of text within
multiple components of
email and within supported
Microsoft® Office™ and PDF
attachments
• Configurable notifications on
a per rule basis for all action
types
• Complements Symantec.
cloud services for Symantec
MessageLabs Email Security.
cloud, Image Control.cloud, and
Policy Based Encryption.cloud
How Do You Enforce Your Email Communication Policies?
Email has become the primary communication vehicle for today’s corporations,
making it essential for businesses to monitor the content of all messages
entering and leaving their networks. Failure to do so can result in confidential,
offensive, inappropriate or time-wasting messages compromising your email
communications.
This can have serious implications in terms of damage to brand and reputation,
loss of confidential data, and lost employee productivity. Moreover, failure to
comply with employee protection regulations in areas such as bullying and
sexual harassment, which can be perpetrated via email, may lead to legal
proceedings, fines and other penalties.
The Symantec MessageLabs Email Content Control.cloud service identifies
and controls confidential, malicious or inappropriate email content sent or
received by your organization. Easy to set up and maintain, this cost-effective,
hosted service helps to reduce the risk of data loss and enables you to
establish and enforce an acceptable use policy, so employee email use can be
Image/Content Control Services.cloud
more productive.
Email Content Control.cloud: How our solution works
Third Party
Users
Inbound/Outbound
Inbound/Outbound
Email Server
Firewall
Image
Control
Content
Control
Our solution harnesses a range of multi-layered technologies which determine
whether or not each individual email may be allowed to enter or leave your
organization. Easy to setup and maintain, an intuitive management interface
provides administrators with a wealth of configuration, management and
reporting functionality.
The service analyzes multiple email components including email body, subject
and headers, as well as text within supported Microsoft® Office™ documents
(Word, Excel, and PowerPoint versions 2000 – 2007) and PDFs that are
embedded within emails or sent as attachments. Content that matches
Administrator created rules is then subject to a range of actions while approved
messages continue to pass through to their intended recipients.
The Gartner Magic Quadrant is copyrighted September, 2008 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not
meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
Datasheet: Symantec.cloud
Symantec MessageLabs Email Image Control.cloud
How the Service Works
• Inbound and outbound email
is directed via Symantec.cloud,
where it is scanned
• Administrators set up rules in
keeping with their acceptable
use policy, via the ClientNet
interface
• Email which triggers a rule
is subjected to a range of
actions including: block/delete,
redirect to administrator, copy
to administrator, tag header,
tag subject line, log only, and
compress attachment
• Email which does not trigger
a rule passes through to its
intended recipient.
Email messages and attachments can be scanned for keywords, phrases, URL
lists or alphanumeric formulas (such as credit card, National Insurance or
Social Security Numbers), all at the administrator’s discretion.
Rules can be applied to users by defining email senders or recipients as
individuals, members of a group, a set of domains or a single domain. All
end-user notifications for all action types can be fully configured to suit the
specific rules set up by the administrator.
The Email Content Control.cloud service can be effectively combined with
other Symantec.cloud services such as Symantec MessageLabs Email Security.
cloud, Image Control.cloud, and Policy Based Encryption.cloud to provide
comprehensive security, protection, and control for inbound and outbound
email communications.
Content Control
Service Level Agreements
Email Image Content Control
is backed by a comprehensive
Service Level Agreement (SLA
SLA) that includes service
credit remedies if the following
performance levels are not met:
• Delivery - 100% email delivery
• Latency – Average email
scanning time within
60 seconds
• Service Availability 100% uptime
• Technical Support - defined
response times for critical,
major, and minor inquiries
Next Steps
Contact a product specialist:
US: (866) 460-0000
Features
Benefits
Administrator-defined policies
identify and control confidential
or inappropriate text-based email
content
Aids enforcement of acceptable use
policies, helps to meet compliance
needs and reduces the risk of
legal action, damage to corporate
reputation and data loss
Comprehensive, flexible and
intuitive rule-building processes
with configurable notifications for
each type of rule and action
Enables your organization’s specific
email communication policies to
be accommodated and notifies
administrators and users of
appropriate actions
Scanning within email header
subject and body, as well as
supported Microsoft® Office™, PDF
attachments and compressed file
types
Provides comprehensive protection
across all email components, ensuring
the appropriateness of all incoming
and outgoing messages
Word list thresholds
Enables administrators to determine
how often keywords or phrases must
occur before a rule is triggered
Extended character list recognition Enables emails to be scanned for
of keywords or phrases in noninappropriate content regardless
Western characters
of their geographical, cultural or
linguistic source
Dashboard, summary, detailed and Provides visibility, accountability
scheduled reporting
and confidence in the service’s
effectiveness
Datasheet: Symantec.cloud
Symantec MessageLabs Image Control.cloud
Analyst View
Symantec.cloud, formerly
MessageLabs, is positioned in the
“Leader” quadrant in the Magic
Quadrant for E-mail Security
Boundaries.
Gartner defines “Leaders” as
vendors that are performing
well today, have a clear vision of
market direction and are actively
seeking competencies to sustain
their leadership position in the
market.
Gartner Magic Quadrant for
E-mail Security Boundaries,
by Arabella Hallawell, Peter
Firstbrook.
The Symantec.cloud Difference
• Multi-layered image control
service, providing a high level
of detection for offensive and
inappropriate images
• Straightforward administrator
interface and set-up,
minimizing complexity and
resource demands
• Scanning of images embedded
in emails and contained within
supported Microsoft® Office™
and PDF attachments
• Local and global image
databases, enabling
administrators to optimize
scanning performance
• Ability to specify individual
senders and recipients who can
bypass the service if required
• Complements the Symantec
MessageLabs Email Content
Control.cloud service, which
identifies and controls
confidential and inappropriate
text-based email content
Are You Effectively Blocking Offensive and Inappopriate Images?
Email is increasingly vital for facilitating fast, effective corporate
communications. As a result, it has become essential for businesses to
monitor the content of messages entering and leaving their networks. Failure
to do so can result in confidential, offensive, inappropriate or time-wasting
messages compromising your email communications.
The circulation of images in email communications can often have serious
implications in terms of damage to your reputation, productivity loss and
even unapproved distribution of confidential intellectual property. Moreover,
failure to comply with employee protection regulations in areas such as
bullying and sexual harassment, which can be perpetrated via email, may
lead to legal proceedings, fines and other penalties.
Symantec MessageLabs Email Image Control.cloud service scans emails
and attachments to identify, control and block inappropriate images from
entering or leaving your organization. Through the use of multi-layered
filtering technologies including image composition analysis and image
signatures, the service protects employees while aiding enforcement
of acceptable use policies, reducing compliance and legal risks, and
safeguardingImage/Content
corporate reputation.
Control Services.cloud
Third Party
Users
Inbound/Outbound
Inbound/Outbound
Email Server
Firewall
Image
Control
Content
Control
The Email Image Control.cloud service incorporates sophisticated Image
Composition Analysis (ICA) technology. Particularly well-suited to the
accurate detection of pornographic images, ICA applies a comprehensive
range of image-filtering algorithmic techniques, including facial recognition,
body positioning analysis, texture analysis and flesh tone analysis. ICA results
are fed through a sophisticated scoring system which allows the overall
acceptability of an image to be determined.
The Gartner Magic Quadrant is copyrighted September, 2010 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not
meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
Datasheet: Symantec.cloud
Symantec MessageLabs Email Image Control.cloud
How the Service Works
• Inbound and outbound email is
directed via Symantec.cloud,
where it is scanned
• Administrators set up rules and
determine sensitivity levels in
keeping with their acceptable
use policy
• Administrators specify which
senders or recipients can
bypass image scanning
• Administrators add
organization-specific images
to a local approved or blocked
database
• Email which triggers a rule is
subjected to a range of actions
including: block/delete, redirect
to administrator, copy to
administrator, tag header, tag
subject line and log only
• Email which does not trigger
a rule passes through to its
intended recipient
A key feature of the service is enabling administrators to add permitted or
blocked image signatures to a local database. This provides increased flexibility
and local control over imagery, ensuring that confidential and legitimate
images are accurately stopped or permitted to leave the organization.
Approved sender and recipient lists can also be used to specify those
individuals, both internal and external, that can send and/or receive emails
without being scanned by the service.
Administrators can further increase the accuracy of the service by activating
the additional protection of a global database of image signatures managed
by Symantec.cloud containing signatures submitted by the Symantec.cloud
client community.
Service Level Agreements
Features
Benefits
• Email Image Control.cloud is
backed by a comprehensive
Service Level Agreement (SLA)
that includes service credit
remedies if the following
performance levels are not met:
Multi-layered technologies
designed to detect pornographic
or other inappropriate image
content
Protects employees, aids enforcement
of acceptable use policies, reduces
legal risk and safeguards corporate
reputation
Configurable and highly accurate
image scanning engine
Allows administrators to determine
required level of sensitivity and
actions to be applied
Image scanning within supported
Microsoft® Office™ documents and
PDFs attached to or embedded in
emails
Enables administrators to activate
image scanning within a range of
different file formats
Customizable lists of approved
senders and recipients
Permits administrators to specify
internal and external users who can
send or receive emails without being
scanned
Customizable local image
signature database
Increases productivity and ease of use
for global workforces
Optional global database of
image signatures supplied by
the MessageLabs global Image
Community
Provides administrators with an
extended database of signatures
submitted by MessageLabs clients
• Email Delivery 100% email delivery guarantee
• Latency – Average email
scanning time within
60 seconds
• Service Availability 100% uptime
• Technical Support – defined
response times for critical,
major and minor inquiries
Next Steps
Contact a product specialist:
US: (866) 460-0000