MICC - Transforming
business through the use
of Better Data
Breakout Session C03:
Managing Contracting Organizations
Brigadier General Jeffrey A. Gabbert
Commanding General,
Mission & Installation Contracting Command
COL Maria Schneider, DoD Procurement and Policy
December 12, 2016
4:05pm – 5:20pm
Are you in the right meeting?
 All personnel within my organization have a clear
understanding of our core capabilities
 Our external customers and team mates have a clear
understanding of how to request our services and/or
integrate within our operation
 All business processes within my organization are
integrated, streamlined, and have measures of effectiveness
that help drive the conversation
 All information technology within my organization works
really well and provides value to all
3
MICC – Transformation
From 2013-2015, the Mission and Installation
Contracting Command (MICC) underwent a
comprehensive transformational journey creating
business efficiencies and optimization focused on
bringing people, business processes, and technology
together through the establishment of a sound
digital business ecosystem, known as MICC
Marketplace, in order to deliver efficient, relevant
and agile procurement support to Army activities,
while providing fiscally responsible alternatives to
the United States Government and taxpayers.
4
Army Contracting Relationships
Army Commands
Supporting
Contracting
Organization
Army Contracting
Command
Mission and
Installation
Contracting
Command
MICC-419th
Training & Doctrine
Command
MICC-Ft. Eustis
Army Service Component Commands
Military Surface Deployment
& Distribution Command
6 – ACC Centers
Expeditionary
Contracting
Command
Forces
Command
Army Materiel
Command
U.S. Army North
412th
U.S. Army Space & Missile Defense
Command/Army Strategic Command
U.S. Army Special Operations
Command
MICC
U.S. Army Africa
U.S. Army South
414th
410th
U.S. Army Central
408th
Army Acquisition Support
Center
MICC-419th
Second Army
MICC-Ft. Eustis
U.S. Army Corps of Engineers
U.S. Army War College
MICC-Ft. Eustis
U.S. Army Cyber Command
MICC-Ft. Eustis
U.S. Army Corps
of Engineers
Contracting
U.S. Army Europe
409th
U.S. Army Pacific
413th
Direct Reporting Units
U.S. Army Military District
of Washington
MICC-419th
U.S. Army Installation
Management Command
MICC
U.S. Army Criminal
Investigation Command
MICC
U.S. Army
Military Academy
MICC-Ft. Eustis
U.S. Army Test and Evaluation
Command
MICC-418th
Arlington National Cemetery
MICC-419th
U.S. Army Intelligence
and
Security Command
U.S. Army Accessions
Support Brigade
MICC-412th
Supporting
Contracting
Organization
U.S. Army
Medical Command
Ft. Sam Houston
Medical
Command
Contracting
U.S. Army
Reserve Command
MICC-412th
National
Guard
Bureau
MICC Organizational Structure
412th CSB
FDO-Fort Eustis
418th CSB
419th CSB
6
What started the journey?
Assessment
(Are we good team members?)
Assumption of Command
(November 2013)
Getting answers to basic questions was challenging
7
Getting to know our business
What are we buying?
How are our offices resourced?
What has changed?
Are there Strategic Souring opportunities?
What tools are we using?
Is there a way to integrate policies &
training into our BI system to mitigate
our Mentorship ratio?
What is their workload ratio?
How are we doing?
Are there enterprise problems?
Who can help?
8
Idea: MICC Marketplace
9
Example:
Transforming our customer interface
10
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Agile – Proficient – Trusted
Transforming Our Customer Interface
Basic Tenants Behind Marketplace
1. Gateway
Where do we go?
2. Operations
What are we doing?
3. Analytics
Are we effective at strategic
sourcing?
“Not everything that can be counted counts, and not everything that counts can be counted.” Albert Einstein, Physicist
What are the Basic Tenants behind MICC Marketplace?
• Where do we go? Creating a Gateway portal that points customers to the right place to
meet their needs; needs can be a myriad of requirements (Examples: Contract Actions,
Training, Planning, Dashboards, etc)
• How are we doing? Integrate the Contracting Tactical Operations Center (CTOC)
focused on managing day-to-day and predictive procurement operations with Gateway
and Analytics
• Are we being effective? Implement Big Data principles & metrics within overarching
business ecosystem to create valuable measures of effectiveness
Contracting for Soldiers
UNCLASSIFIED
11
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Agile – Proficient – Trusted
MICC Marketplace – Customer Focus
General
The Small Business Goals have been
updated.
Template Updates 30 December 2015
The inherently Governmental Function
Determination template has been
updated
Welcome to the MICC
Marketplace
The Marketplace is a single
point of entry for AMC
customers requiring
purchasing support. This
website will guide you through
the process, policy, and
responsibilities of buying
supplies, services, and minor
construction.
CLOTHING,
I NEED TO INDIVIDUAL
PURCHASE
OFFICE FURNITURE
EQUIPMENT
SUPPLIES.
RECREATIONAL
I NEED TO PURCHASE
TRAINING AIDES I NEED
TO PURCHASE/
OTHER SUPPLIES
LAB
ITEQUIPOFFICE SUPPLIES
EQUIP
SERVICES.
& DEVICES MINORATHLETIC
CONSTRUCTION.
More News
More about the Marketplace
Download the 2016 cutoff dates
Contracting for Soldiers
UNCLASSIFIED
12
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Agile – Proficient – Trusted
MICC Marketplace – Customer Focus
Training Aides & Devices Templates
≤ $150K
$150K
> $150K
New Supply Buy Templates
- Training Aides & Devices >$150K
Most Downloaded Supply Buy
Templates
- Office Furniture ≤ $150K
PWS Search
Training Aides & Devices
Templates
These are standardized MICC
templates for common
TRADOC supply buys.
More News
> $150K
Download the 2016 cutoff dates
Contracting for Soldiers
UNCLASSIFIED
13
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Agile – Proficient – Trusted
MICC Marketplace –TRADOC Focus
New PWS Additions
- ARCIC Mission Support ID/IQ PWS
- ARCIC Mission Support Task Order
PWS
- SCoE Instructor & Training Support
Services ID/IQ PWS
- SCoE Instructor & Training Support
Task Order PWS
PWS Search
PWS Search
Most Downloaded PWS Templates
- ARCIC Mission Support Task Order
PWS
This page contains a variety of
commonly used TRADOC
Performance Work Statements
developed within MICC
standard templates. Explore
this repository of historical
PWS’s by category
More News
Download the 2016 cutoff dates
Contracting for Soldiers
UNCLASSIFIED
14
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Agile – Proficient – Trusted
MICC Marketplace – TRADOC Focus
Contracting for Soldiers
UNCLASSIFIED
15
The MICC is a…
Learning Organization with a Culture of Innovation
 Reverse Auctioning automated solution
 Introduction of 1105/1106 into workforce
 Government Purchase Card (GPC) integrated tool
kits, training, and central portal
 Automation of Department of Army Procurement
tool kits as a training tool
 Leveraging commercial off the shelf
communication tools from DIUX for reading rooms
 Marketplace communications portal
16
Take-away
 Leadership sets the tone and helps set the conditions
----- for a learning organization & culture of innovation
 Transformation requires patience, deliberate
planning, and commitment
 Integration of people, processes, and tools is a recipe
for success
 Measure often and let the data be the conversation
starter
17
Contact
Information
Brigadier General Jeffrey A. Gabbert
Commanding General,
Mission & Installation Contracting Command
[email protected]
Colonel Maria D. Schneider
Director, Contingency Contracting
[email protected]
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Agile – Proficient – Trusted
MICC Portfolio FY16
SAP PURCHASES
GRAND TOTALS
Modifications
Awards
$347M, 13K Actions
$1B, 13K Actions
$5.4 Billion
Obligated,
609K Actions
[CELLRAN
GE]
[CELLRAN
GE]
14,395 Award
Actions
[CELLREF]
[CELLREF]
[CELLREF]
17,687 Modification
Actions
[CELLREF]
[CELLREF]
[CELLREF]
[CELLREF]
577K Transactions
$150K or Commercial
Less
$150K-$7M
[CELLRANGE]
$150K or Commercial
Less
$150K-$7M
SERVICE
ABOVE THE SAP PURCHASES
$3.2B, 9.2K Actions
[CELLREF
]
[CELLREF
]
[CELLREF
]
[CELLREF
]
Awards
Modifications
SERVICE
SUPPLY
Contracting for Soldiers
[CELLREF]
MODIFICATIONS
▪ Other, 3% ▪ Other
Administrati
▪ Change
ve Action,
▪ Order, 6%
30%
Supplement
al
Agreement
▪ Funding
/ within
Only
Action,
▪ Exercise
scope, 13%
20%
an Option,
15%
▪ Close Out,
12%
Lower Complexity
Higher Complexity
UNCLASSIFIED
SUPPLY
CONTRACT OBLIGATION
DISTRIBUTION
12,514
Contract
s* $1.4B
Obligati
ons
268
Contract
s* $3.3B
Obligati
ons
30% of FY16 Obligations
70% of FY16 Obligations
*Count of Base Contract Numbers
19
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Tying it Together; Using Predictive
Analysis
Agile – Proficient – Trusted
 Workload model assists Commanders in understanding the health of their workforce
 Provides leading indicators to analyze potential reasons for shortfalls
 Provides historical gains and losses to project new hires
Contracting for Soldiers
UNCLASSIFIED
20
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Command Contracting Operations Metrics
(CCOM)
Agile – Proficient – Trusted
Contracting for Soldiers
UNCLASSIFIED
21
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Agile – Proficient – Trusted
The MICC GPC Program
Overview
MICC HQ GPC PMO
FDO EUSTIS
Ft Eustis
Ft Benning
Ft Gordon
Ft Leavenworth
Ft Lee
Ft Leonard Wood
Ft Rucker
Ft Sill
Carlisle Barracks
Presidio of Monterey
West Point
•
•
•
412th CSB
Ft Sam Houston
Ft Buchanan
Ft Jackson
Ft Knox
Ft McCoy
Moffet Field
418th CSB
Ft Hood
Ft Bliss
Ft Carson
Ft Irwin
Ft Riley
JBLM
Dugway PG
Yuma PG
419th CSB
Ft Bragg
Ft Belvoir
Ft Campbell
Ft Drum
Ft Polk
Ft Stewart
MICC HQ GPC Program Management
Office located at Fort Sam Houston, San
Antonio, Texas
3 Contracting Support Brigades (CSB)
and 1 Field Directorate Office (FDO)
31 Installations with 64 Installation
A/OPCs (Primary and Alternates)
Statistics
The Army’s Largest and Most
Complex GPC Program
• $739M in Spend Volume (FY16)
• 577K Transactions (FY16)
• 12,791 GPC Accounts
• 13 GPC hierarchy structures to
support external MICC customers
• HQ GPC PMO highest Span-ofControl in the Army
Provides GPC support to 30+ Army
Command (ACOM) customers
• 4,500+ ACOM Billing Official
Accounts
• 8,000+ ACOM Cardholder
Accounts
MICC REBATES EARNED
1Q
2Q
3Q
4Q
FY14
$1,519,000
$2,194,000
$2,828,000
$2,928,000
•
•
•
•
•
Implemented Army’s new GPC Automated Clearing House (ACH) rebate payment
process across all MICC and ACOM customer GPC accounts.
• GPC rebate credit transactions no longer post to GPC cardholder
accounts. Consolidated ACH payment made to customer top-level fund
center.
Participation in DoD-led working groups for electronic processing of Certifying
Officer (DD Form 577) and A/OPC appointment letters within DoD PCOLS.
Contributed to the DoD-led updating of DAU CLG-001 Government Purchase
Card training (Basic and Refresher).
Participation in Army DASA-P led working group to standardize Program
Management Review (PMR) process and checklists across the Army GPC
community.
Provided best-practice solution of Travel Central Bill Account for lodging and
subsistence expenses, reducing contract labor and increasing mission support.
Uncovered over $750K in uncashed US Bank credit checks dating as far back as
2010 now available for ACOM customer usage.
Contracting for Soldiers
FY16
$2,004,000
$2,427,000
$2,431,000
$2,574,000
•
Earned ACOM Customers over $9.4M in
Rebates (Increase of $532K over FY15)
Reduced Lost Rebates by over $179K
(Decrease of 33% compared to FY15)
MICC DELINQUENCIES
FY14
1Q $4,734,110 (3.32%)
2Q S145,813 (0.08%)
3Q S136,346 (0.05%)
4Q S221,758 (0.1%)
Accomplishments / Contributions
•
FY15
$1,782,000
$2,265,000
$2,288,000
$2,569,000
•
FY15
S542,146 (0.35%)
S4,177 (0.002%)
$28 (0.0001%)
S73,405 (0.121%)
•
FY16
S74,659 (0.13%)
$9,878 (0.015%)
$19,232 (0.033%)
$54,770 (0.07%)
•
Reduced delinquencies
by $461K (Decrease of
74% compared to FY15)
Reduced Prompt
Payment Interest (PPI)
penalties by $31.9K
(Decrease of 50%
compared to FY15)
Initiatives
•
•
•
•
•
Developed reporting tools (Risk and Catalyst) to streamline translation of US
Bank GPC data to support MICC internal and ACOM external reporting
requirements.
Developed MICC GPC App Tool to increase efficiencies in support of MICC metrics
program, reduction of delinquencies and increase of rebates.
Development of MICC Market-Place GPC portal to provide ACOM customers with
streamlined access to MICC GPC training, policies, guidance and resources.
Progression toward 100% paperless solutions for both GPC transaction and
program management supporting documents (within US Bank and DoD systems).
Reorganizing MICC GPC hierarchy and management of accounts to more
effectively support ACOM customer portfolios.
UNCLASSIFIED
22
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Agile – Proficient – Trusted
Team Sport
Contracting Workforce
Industry
A Focus on
Performance
Pursuing Excellence:
•
•
•
•
•
•
•
Agile,
Transparent
Processes
Completing Military & Civilian Growth
Developmental Assignments
Communities of Practice
Performance Metrics
Industry Executive Council & Forums
Standard Tools & Better
Communication
Customer Service
Contracting for Soldiers
Commitment
to all
Phases
Customers
UNCLASSIFIED
Contracting
Process
A True
Business
Advisor
Team Ownership Dividends:
•
•
•
•
•
•
•
A Stronger Understanding of Full Picture
United Front for the Warfighter
Plans That Account for all Considerations
Solutions NOT Pursued in a Vacuum
What we Need and When we Need it
Holding Vendors Accountable
Involvement end-to-end
2323
23
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Army
Mission
Agile –U.S.
Proficient
– Trusted
and Installation
Contracting Command
Focus: Customer/ Stakeholder Engagements
Focus: Enterprise-wide Visibility
Focus: Mission Command via Sound Analytics
Phase 1: Shape the Idea
- Design with Customer in Mind
- Focus on Ease of Use, Time, & Experience
- Provide Common Level Support Templates
- Provide Standardized Acquisition Training
-
- Insight into Buying Trends, Risks, etc.
- Campaign Planning
- Improved Strategic Sourcing
- Effective Workload leveling
- Common Level Services Portfolio
- Improved support to Small Business
Administration, and Government Purchase Card
- Common Understanding (Strategic, Operational
and Tactical level units)
Phase 2:
Phase 3:
Build Portal
Automated Purchase
Contracting for Soldiers
-
Office to Executive Level Management
Common Operational Picture for
Stakeholders
Tracks Workload Migration
Supports MICC CCOM Program
Augments Purchase Agent Training
Integrates Oversight Toolkits
Leverages AMC existing Information
Technology Tools
UNCLASSIFIED
24
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Agile – Proficient – Trusted
CCOM Successes




Have improved from 14 to 24 “Green” offices and from 1 to all 4 “Green” CSBs/FDO.
Surpassed all 5 Small Business Goals 2 years in a row (FY15 was first time ever).
Closed out 30,800 contracts
Decreased overdue CPARS by 67%
Contracting for Soldiers
UNCLASSIFIED
25
UNCLASSIFIED
UNCLASSIFIED
UNCLASSIFIED
Agile – Proficient – Trusted
3 Initiatives Based on Analysis
1) Command Contracting Operations Metrics
2) Command Tactical Operations Center
3) MICC 2025
2001 2002
OEF
CCOs
Deployed
2003
OIF
CCOs
Deployed
Contracting for Soldiers
2004
Fraud
Starts
2007
Gansler
Commission
- Not enough People
- Too Little Training
- Antiquated System
2008
ACC
(Provisional)
Activated
UNCLASSIFIED
2009
MICC
Activated
2010
MICC
Integrates
Soldiers
on TDA
2013
2015
MICC
2025
MICC
Full
Implementation
26