AT&T Navigator v3.0
User’s Guide
GPS Navigation Suite for:
Windows Phone 8®
Available on the AT&T Wireless Network®
Copyright
© 2013 TeleNav, Inc. All rights reserved. AT&T Navigator™ is a trademark and TeleNav® is a registered trademark of
TeleNav, Inc., Sunnyvale, California in the United States and may be registered in other countries.
No part of this manual may be reproduced, transmitted, copied, or stored in any storage medium, for any purpose,
without prior written consent from TeleNav, Inc. TeleNav, Inc. hereby grants the right to download one copy of this
manual onto a hard drive for personal use. This manual is copyrighted and contains proprietary information that is
subject to change without notice. For more information, visit www.att.com/navigator.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All other trademarks or registered
trademarks are acknowledged as the exclusive property of their respective owners.
©2006–2013 TomTom. All rights reserved. This material is proprietary and the subject of copyright protection and other
intellectual property rights owned or licensed to TomTom. TomTom is an authorized user of selected Statistics Canada
computer files and distributor of derived information products under Agreement number 6776. The product is sourced in
part from Statistics Canada computer files, including 2010 Road Network File (RNF), 92-500-G and 2006 Census
Population and Dwelling Count Highlight Tables, 97-550-XWE2006002. The product includes information copied with
permission from Canadian authorities, including © Canada Post Corporation, GeoBase®, and Department of Natural
Resources Canada, All rights reserved. The use of this material is subject to the terms of a License Agreement. You will
be held liable for any unauthorized copying or disclosure of this material.
Revision History
Version
Date Released
Description of Changes
Author
3.0a
5/30/2013
Initial release.
Daisy Luu
© 2013 Telenav, Inc.
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Table of Contents
1. Welcome ...........................................................................................................................................................6
2. Safety and Legal Notices................................................................................................................................6
3. Data Service Options ......................................................................................................................................7
4. Device Controls ...............................................................................................................................................8
5. Downloading & Launching AT&T Navigator ...............................................................................................9
6. Search .............................................................................................................................................................12
7. Voice Command ............................................................................................................................................13
8. Pin to Start......................................................................................................................................................13
9. Favorites .........................................................................................................................................................14
10. Maps Menu .....................................................................................................................................................15
10.1 Map Menu Options..................................................................................................................................... 16
10.2 Check Traffic & Traffic Cameras ............................................................................................................... 17
10.3 Other Ways to View a Map........................................................................................................................ 19
11. Drive ................................................................................................................................................................21
11.1 Search Bar.................................................................................................................................................. 22
11.2 Favorites ..................................................................................................................................................... 23
11.3 Resume Trip............................................................................................................................................... 23
11.4 Set Up Home.............................................................................................................................................. 24
11.5 Set Up Work ............................................................................................................................................... 24
11.6 Recents....................................................................................................................................................... 25
11.7 Contacts...................................................................................................................................................... 26
11.8 Address....................................................................................................................................................... 26
11.9 Airports........................................................................................................................................................ 27
11.10 Other Ways to Get Directions.................................................................................................................. 27
11.11 Route Planning Screen............................................................................................................................ 29
11.11.1 Editing Your Route......................................................................................................................... 30
11.11.1.1
Edit Origin......................................................................................................................... 30
11.11.1.2
Edit Destination ................................................................................................................ 30
11.11.1.3
Edit Route Settings .......................................................................................................... 30
11.11.1.4
Edit Voice Settings........................................................................................................... 31
11.12 Moving to the Nearest Street................................................................................................................... 31
11.13 Audible Guidance During Navigation...................................................................................................... 31
11.14 Audio Replay ............................................................................................................................................ 31
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11.15 Miss a Turn?............................................................................................................................................. 31
11.16 Navigation Views...................................................................................................................................... 31
11.16.1 3D Moving Map.............................................................................................................................. 32
11.16.2 2D Moving Map.............................................................................................................................. 32
11.17 On-Screen Navigation Icons ................................................................................................................... 35
11.18 Navigation Toolbar Options..................................................................................................................... 36
11.18.1 Speak In Search ............................................................................................................................ 36
11.18.2 Route Summary............................................................................................................................. 37
11.18.2.1
Turns................................................................................................................................. 37
11.18.2.2
Traffic................................................................................................................................ 37
11.18.2.3
Avoiding Traffic from Traffic Summary ........................................................................... 39
11.18.2.4
Avoiding Traffic from Traffic Incident Alert...................................................................... 40
11.18.2.5
Map................................................................................................................................... 41
11.18.3 Search Along.................................................................................................................................. 41
11.18.4 Exit.................................................................................................................................................. 42
12. Places Menu...................................................................................................................................................43
12.1 Define a Location ....................................................................................................................................... 47
12.2 Select Location for a Search Point............................................................................................................ 47
12.3 Sorting Options........................................................................................................................................... 48
12.3.1 Sort by Best Match........................................................................................................................... 48
12.3.2 Sort by Distance............................................................................................................................... 48
12.4 Sponsored Results..................................................................................................................................... 49
12.5 Gas Prices .................................................................................................................................................. 50
12.6 Share Address............................................................................................................................................ 51
12.7 Ratings and Reviews ................................................................................................................................. 53
13. Extras ..............................................................................................................................................................53
13.1 Settings ....................................................................................................................................................... 54
13.1.1 General............................................................................................................................................. 54
13.1.1.1
Region ................................................................................................................................ 54
13.1.1.2
Language ........................................................................................................................... 54
13.1.1.3
Distance Units .................................................................................................................... 54
13.1.1.4
Notification.......................................................................................................................... 54
13.1.1.5
Location .............................................................................................................................. 54
13.1.2 Navigation......................................................................................................................................... 54
13.1.2.1
© 2013 Telenav, Inc.
Route Settings.................................................................................................................... 55
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13.1.2.2
Map Color........................................................................................................................... 55
13.1.2.3
Map Style............................................................................................................................ 55
13.1.2.4
Speed Limit ........................................................................................................................ 55
13.1.2.5
Lane Assist......................................................................................................................... 55
13.1.2.6
Traffic Incident Alert ........................................................................................................... 55
13.1.2.7
Traffic Camera ................................................................................................................... 55
13.1.2.8
Audio................................................................................................................................... 55
13.1.3 Home & Work................................................................................................................................... 55
13.1.3.1
Home Address ................................................................................................................... 55
13.1.3.2
Work Address..................................................................................................................... 55
13.1.3.3
Commute Reports.............................................................................................................. 56
13.1.4 Account............................................................................................................................................. 56
13.1.4.1
Name .................................................................................................................................. 56
13.1.4.2
Email................................................................................................................................... 57
13.1.4.3
User Name ......................................................................................................................... 57
13.1.4.4
Subscriptions...................................................................................................................... 57
13.2 Feedback.................................................................................................................................................... 57
13.3 About........................................................................................................................................................... 57
13.3.1 About ................................................................................................................................................ 58
13.3.2 Support Info...................................................................................................................................... 58
13.3.3 Diagnostic Tools............................................................................................................................... 58
14. Suspending AT&T Navigator .......................................................................................................................59
14.1 Making a Phone Call from AT&T Navigator ............................................................................................. 59
14.2 Taking an Incoming Call ............................................................................................................................ 60
14.3 Calendar and E-mail Events...................................................................................................................... 60
15. Exiting AT&T Navigator ................................................................................................................................61
16. Removing AT&T Navigator ..........................................................................................................................62
17. The AT&T Navigator Website ......................................................................................................................62
17.1 Syncing with www.attnav.com................................................................................................................... 63
18. Error Conditions ............................................................................................................................................63
19. FAQs................................................................................................................................................................64
20. Customer Support.........................................................................................................................................66
20.1 AT&T Customer Support ........................................................................................................................... 66
21. Telenav Services Warranty ..........................................................................................................................66
22. Appendix A: Available Features for Subscription Plans .........................................................................67
© 2013 Telenav, Inc.
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1.
Welcome
The AT&T Navigator™ v3.0 application on your device uses GPS position determination technology and access to your
carrier’s data network to provide you with driving directions and a host of other services, including:

GPS navigation that gives you turn-by-turn directions to any destination address in the United States.
If you miss a turn or get off-track, AT&T Navigator will calculate a new route for you.

A “Speak It” voice command function so you can speak in a search or Drive To destination.

Up to three routes to choose from before your trip, with estimated times for each route to put you in
control of navigation.

Navigation features such as Lane Assist to help you determine which lane(s) to be in at a multi-lane
highway junction or an intersection. View traffic camera locations on your navigation map, as well as
the legal speed limit.

Audio and visual traffic incident alerts while driving or viewing maps, as well as traffic rerouting
capabilities to minimize delays on your trip.

A “Traffic,” “Traffic Camera,” and “Satellite” layer view that allows you to see traffic flow, traffic
cameras, and satellite map imagery.

Different ways to enter one or more destination addresses: keying into the device, pulling your
contacts from the device’s Contacts list, or entering them on the www.attnav.com website.
Optionally, you can input a remote origin and receive Driving Directions from that origin address to
the selected destination address.

A Places feature that allows you to find businesses or points of interest near your current location or
another location that you choose. Quickly type into a one-box search field at the top of the screen, or
access a full page of Places category buttons. Read ratings and reviews for businesses and easily
call the business that you have found to check on the availability of an item or to make a reservation.
You can navigate to the business now or save the address for later use.

Points-of-Interest search results that offer merchant review, deals, and restaurant menus (depends
on availability).

Maps of the area around your current location or around any address that you enter. You can pan
the map (swipe left, right, up, or down) and zoom in or out. Maps and points-of-interest are frequently
updated for accuracy, at no additional charge to you.

The ability to set Daytime or Nighttime colors for your map or navigation screens. You can also set
this to “Auto” for automatic color adjustment throughout the day.

The ability to personalize the application by selecting the use of U.S. standard or metric distance
units, adjust the backlight, the guidance audible announcements, etc.
You can also use many of AT&T Navigator’s features on the www.attnav.com website, such as getting driving directions
(Route Planning) and using the Search function to find businesses such as restaurants, hotels, and gas stations. You
can also use the www.attnav.com website to add an address to your Favorites list, and manage your Favorites.
2.
Safety and Legal Notices
Please read this section carefully before using AT&T Navigator
AT&T Navigator and Telenav will not accept any responsibility whatsoever for accidents resulting from failure to observe
common sense precautions. Your personal judgment, traffic regulations, and common sense must always take
precedence over any driving direction produced by AT&T Navigator.
WARNING: Keep your eyes on the road.
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It is your responsibility as the vehicle operator to keep your eyes on the road and be an alert driver at all times,
ESPECIALLY when the vehicle is moving. The vehicle operator should not be distracted by the application displays,
audible cues, or manually interacting with the controls. When you need to enter data on your device using the keypad or
study the display, please do so while the vehicle is parked, not while in motion. Should your ability to drive responsibly be
decreased, please turn off the device.
WARNING: Install the equipment safely.
If you are using a device mounting kit, make sure that it does not obscure your vision. You may wish to charge the
device while using AT&T Navigator. If so, make sure the charging cable does not interfere with any of the vehicle
controls.
WARNING: Drive safely and use common sense.
The vehicle operator’s personal judgment, traffic regulations, and common sense must always take precedence over the
instructions provided by AT&T Navigator.
It is your responsibility as the vehicle operator to drive safely, observe all traffic rules, and above all use your own
personal judgment while driving. If you feel that a route suggested by the navigation software instructs you to perform an
unsafe or illegal maneuver, places you in an unsafe situation, or routes you into an area which you consider unsafe, do
not follow the instructions.
3.
Data Service Options
The AT&T Navigator application that you install on your device requires a means of accessing the public Internet, which
is typically provided by your carrier’s data network.
The AT&T Navigator application communicates with the AT&T Navigator servers to get routing, maps, and points of
interest via your carrier’s data network. You do not need to purchase additional data services if you already have a data
plan for your device. However, if you do not already have a data plan, you must order one from your wireless carrier so
you can use the AT&T Navigator application. For contact information, please see the “Customer Support” section on
page 66.
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4.
Device Controls
The following graphic shows the control buttons for a device running Windows Phone 8. Your own device may vary
slightly. For the AT&T Navigator application, most functions are accessed from the device’s touch-screen. AT&T
Navigator can only be viewed in Portrait mode.
Power button
Audio volume
Back key
Search
Windows
Menu
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5.
Downloading & Launching AT&T Navigator
The AT&T Navigator application that resides within your device requires a subscription from your wireless carrier and
means of accessing the public Internet. AT&T Navigator comes pre-loaded on your device.
After the download, the AT&T Navigator logo is available for selection on the
Main Menu.
You can only use the app on one device at a time. To access AT&T Navigator on different devices, simply install the app
and then log in with your AT&T Navigator phone number and verification code.
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1. The first time you launch AT&T Navigator, you will see the Register
screen. Enter your 10-digit phone number and agree to the Terms of
Service.
2. On the Verification screen, enter your 6-digit verification code. You can
find this code in your text messages (SMS), or choose to resend the code
from this screen.
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3. The next screen will ask you to select an account type. Depending on
how many times you have gone through the sign-on process, the options
you see on this screen may vary.
NOTE: If you have already created an AT&T Navigator account or on
subsequent logins, you may be asked to enter the verification code associated
with your AT&T Navigator account to sign in.
During your first use of AT&T Navigator, the phone may download graphical
content needed to build the displays. The time it takes to complete the
download depends on wireless data connection.
When AT&T Navigator is using data service to contact the AT&T Navigator
servers, it will present a message such as: a) Reading GPS, b) Waiting,
c) Sending, d) Receiving, e) Logging in, f) Personalizing, g) Loading, and
h) Storing.
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AT&T Navigator may ask if your current location can be used for map and
navigation purposes. Make a selection to clear the pop-up.
NOTE: If you choose "Deny," the application will not be granted the
permission to get GPS fixes, so the map and navigation features may not
work.
6.
Search
The Search bar at the top of the screens lets you conveniently key in an address or business. For example, you can type
in “coffee” or a specific address to drive to.
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7.
Voice Command
Use the voice command feature by choosing the Microphone icon at the left of
the Search bar. Say a command clearly into your device’s microphone, such as
the examples given on the screen, to start your search or navigation directions.
8.
Pin to Start
You can pin certain features within the AT&T Navigator app to the Windows
Phone Start menu. Choose the Pin to Start icon
create a new tile.
© 2013 Telenav, Inc.
where available to
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9.
Favorites
Favorites are places that you have saved in the past so you can quickly access them. If your Favorites list is long, it may
be easier to use the Search function to find your desired Favorite. To use the Search function, enter one or more
alphanumeric characters in the text field at the top. As you type, the closest match(es) will appear at the top of the list.
on the Dashboard to access your Favorites. In the
Choose the Heart icon
main Favorites screen, you can do the following:

to sync your
Choose the Synchronize icon
Favorites with those from your www.attnav.com account.

Choose the Add icon

Choose the Delete icon
to add a new Favorite.
to quickly delete all Favorites.
NOTE: You can individually delete a Favorite by choosing one from the list and
then selecting the option, “Remove from favorites” in the Details screen.
In the Favorites Details screen, you can do the following:

Choose the Edit icon

Choose Remove from favorites

Choose Search nearby
around the Favorite.

Choose Drive To

Choose the phone number or the Call
icon to call the
business (if there is a phone number listed with the Favorite).

to share the Favorite address with
Choose Share Address
Contacts saved in your device, or manually enter phone numbers
to share the address via SMS (text message).

to add the Favorite as a tile to your
Choose Pin to Start
phone’s Home screen. See “Pin to Start” on page 13 for more
information.
© 2013 Telenav, Inc.
to change the name of a Favorite.
for an individual deletion.
to search for points of interest
to get driving directions.
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10. Maps Menu
on the map to view the full
On the Dashboard, choose the Down arrow
Map screen. The Maps screen shows your current location. You can zoom in
and
keys, or by pinching the screen. To pan the map,
or out using the
use your finger to swipe the screen.
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10.1 Map Menu Options
The follow graphic explains the interactions on the Maps screen from the Maps menu. To get a map for a different area,
type in an address or business in the top Search toolbar.
Search for
new map of
address or
business
Show/hide
traffic
Zoom in
Show/hide
traffic
cameras
Zoom out
Show/hide
satellite map
Center on
current
location
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10.2 Check Traffic & Traffic Cameras
In the Maps menu, you can check traffic conditions around a certain area.
1. Choose the Down arrow
to expand a map from the top of the screen.
to show or hide traffic. Traffic
2. Choose Layers >> Traffic
incidents, as well as traffic flow information, are then shown on the
map.
and
, or by pinching the
NOTE: You can zoom in or out using
screen. If no traffic information appears on the map, try zooming out to
show a larger area. Traffic flow information will only appear for large roads
such as highways. Use your finger to swipe the screen and pan the map.
When you zoom or pan, there may be brief activity to fetch the updated
map.
Highways and major roads with traffic flow information are color-coded by
speed in each direction of travel:
Speed
> 50 mph
30 – 50 mph
< 30 mph
Unknown
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Road Color
Green
Yellow
Red
No color
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The following are some icons you may see depicting different types of
incidents:
Accident
Congestion
Construction
Incident or
events
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10.3 Other Ways to View a Map
There are several other ways in which you can view a map and traffic information:
1. From the “Map” option in the Favorites and Recents screens.
For example, from the Drive dashboard, choose Favorites
the Down arrow
© 2013 Telenav, Inc.
>> choose a Favorite place in the list >> choose
on the map to view the full map.
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2. From the “Map” option for any location that you have found using the Places search.
For example, from the Places dashboard, search the category for your desired location, and then choose the
Down arrow
© 2013 Telenav, Inc.
on the map of the Search Results list or Details page.
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11. Drive
On the Drive dashboard, you can conveniently view a map of your current location and get driving directions. You can
even set up a Home or Work address to quickly drive to those locations.
Type or speak in
search address,
category, or keyword
Access saved
Favorites
View map of current
location and traffic
information
Resume last trip
taken
Set up or drive to
Home address
Set up or drive to
Work address
Access Recent
Places
Access Address
screen
Access Contacts
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The Drive menu options are:

Search Bar – Enter a street address, business name, or category
in the search box at the top of the screen.

Favorites – Choose the Heart icon and then a Favorite place to
get directions to it. These are addresses that you have found and
saved in the past.

Resume Trip – If you stopped navigation in the middle of a trip,
choose this option to continue navigating.

Home – Get directions to your home address (this option will read
“Set Up Home” if you have not already set an address).

Work – Get directions to your work address (this option will read
“Set Up Work” if you have not already set an address).

Recents – Get directions to a place that you have recently been
to.

Contacts – Select saved contacts from your Address Book.

Address – Enter an address for driving directions.

Airports – Quickly find airports by 3-letter code or city name.
Airports closest to your current location are automatically
suggested (you may need to scroll down to see the Airports
option).
After you choose an address, the Route Planning confirmation screen will
appear. You can change your destination, starting point, or route style by
choosing Route Settings on this screen. See “Route Planning Screen” on
page 29 for more information.
11.1 Search Bar
Enter an address, business, or category by typing into the Search Bar at the top
of most AT&T Navigator screens. To enter an intersection, type “at” between the
two street names, for example:
“Lawrence at Kifer”
Choose the Enter key
get driving directions.
on the keyboard, or choose a suggested location to
AT&T Navigator checks to see if the address that you entered can be found.
AT&T Navigator prompts you to modify the address if it is too new to be found in
the mapping database or if the street number cannot be found for some other
reason; for example, if the street number does not exist. AT&T Navigator may
also propose an address closest to the range of your entry.
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11.2 Favorites
Choose a Favorite you have saved to get driving directions. For more
information, see “Favorites” on page 14.
11.3 Resume Trip
If you have exited a navigation session before arriving at your destination,
choose “Resume Trip” next to the Recents option on the Drive dashboard to
continue navigation.
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11.4 Set Up Home
This option lets you save a Home address so you can easily select it for use
in the future. Once you have set this up, you can Edit your Home address in
Settings >> Home & Work. See page 55 for more information.
11.5 Set Up Work
This option lets you save a Work address so you can easily select it for use in
the future. Once you have set this up, you can Edit your Work address in
Settings >> Home & Work. See page 55 for more information.
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11.6 Recents
Recents (or Recent Places) are addresses used recently for navigation. When
an address in the list is used within AT&T Navigator, it is promoted to the head
of the list.
If you have a large Recents list, it may be easier to use the Search function to
find your desired Recent Place. To use the Search function, enter one or more
alphanumeric characters in the Search text box. As you type, the closest
match(es) will appear at the top of the list.

to sync your Recents
Choose the Synchronize icon
with those from the AT&T pre-planning website at
www.attnav.com.

Choose Delete
Recents list.
to conveniently erase your entire
NOTE: You can individually delete a Recent by choosing one from the list and
then selecting the Delete option in the Details screen.
Choose an address in the list to view its Details screen.

Choose Add to favorites
to save the address to your
Favorites (this icon shows Remove from favorites if it is already
part of your Favorites list).

Choose Delete

Choose Search nearby
around the Recent Place.

Choose the address or the Drive To icon
directions.

to call the
Choose the phone number or the Call icon
business (if there is a phone number listed with the Recent
Place).

to share the Recent Place with
Choose Share Address
Contacts saved in your device, or manually enter phone numbers
to share the address via SMS (text message).

to add the Recent as a tile to your
Choose Pin to Start
phone’s Home screen. See “Pin to Start” on page 13 for more
information.
© 2013 Telenav, Inc.
for an individual deletion.
to search for points of interest
to get driving
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11.7 Contacts
Quickly find addresses that you have saved in your device’s Contacts list.
In the Contacts screen, select a contact with a saved address to get driving
directions.
11.8 Address
Manually enter an address for driving directions.
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11.9 Airports
Quickly find airports by 3-letter Airport Code or City Name. The airports
closest to your current location are displayed for your convenience.
NOTE: As you type, matching airports will be suggested. Choose one of the
suggestions to save time.
Choose an airport to get navigation directions.
11.10 Other Ways to Get Directions
There are several ways to get driving directions to a desired location.
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1. On the Drive Dashboard, type an address, business, or category name into the one-box Search field at
the top and then choose Drive To
.
2. On the Places dashboard, search for a Point of Interest (POI). In the Details screen for the business,
choose Drive To
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.
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NOTE: See “Voice Command” on page 13 for more information on dictating an address.
11.11 Route Planning Screen
Moments after you select a location, the Route Planning screen appears.
AT&T Navigator calculates what it believes to be an optimal route to your
destination and offers up to three routes for your trip.

Choose Navigate for a moving map with audible turn-byturn directions to your destination.

Choose Directions for a Follow Me Map where you page
through the turn-by-turn directions manually. This mode is
useful for when you are outside a GPS area and AT&T
Navigator cannot find your current location.
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11.11.1 Editing Your Route
AT&T Navigator assumes that you want to start from your current location, but
you can edit your route.
1. Choose the Route Settings button
Planning screen for editing options.
at the top-right of the Route
2. After you have customized your options, choose Get Route for
directions.
NOTE: You can also make adjustments to your route settings in Settings >>
Navigation >> Route Settings (see page 55 for details).
11.11.1.1
Edit Origin
The option lets you choose a street address other than your current location from which to start your route.
1. Choose the Origin field on the Route Settings screen.
2. Choose a new starting point.
11.11.1.2
Edit Destination
This option lets you change your destination to a different street address.
1. Choose the Destination field on the Route Settings screen.
2. Choose a new ending point for the trip.
11.11.1.3
Edit Route Settings
This option lets you edit your route style in the following ways:

Fastest – This default Route Style finds the fastest driving route.

Shortest – This Route Style may or may not take more time to drive, but it shows you the shortest
distance.

Avoid Highway – Use local streets instead of highways if possible.

Pedestrian – Find walking directions.
NOTE: The “Pedestrian” route style is limited to smaller distances and may make your walking route easier, for
example by allowing you to take advantage of going the wrong way down one-way streets. As always, use your
common sense to determine the safety of any route.
Next, make your selections on the following:

Avoid Traffic – Find the best route around traffic jams.

Avoid Tolls – Find a route around tolls, if possible.
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
Use Carpool Lanes – Find routes that have a carpool lane option.
NOTE: These options are grayed out if you selected “Pedestrian” as your Route Style.
11.11.1.4
Edit Voice Settings
This option lets you customize the audible cues received during a navigation session.

Directions & Traffic – Announce turns (left, right, etc.) and any traffic alerts/incidents along the route.

Directions Only – Announce just turns (left, right, etc.).

Traffic Only – Announce just traffic alerts/incidents along the route.

None – No audio.
11.12 Moving to the Nearest Street
If you are not directly on a street, for example if you are in a large parking lot or driveway, you will see a screen that
shows AT&T Navigator’s best estimate of where you are, with guidance on how to move to the nearest street.
11.13 Audible Guidance During Navigation
The lead times for the audible guidance are increased proportionally to your driving speed. This allows more time for
changing lanes before a turn if you are driving at highway speeds as opposed to driving more slowly on local streets. A
preference setting in Settings >> Navigation >> Audio determines whether turn directions and traffic are included in the
audio or not.
11.14 Audio Replay
If you wish to repeat the next turn direction during navigation, simply tap the turn icon on the top navigation bar.
11.15 Miss a Turn?
Whenever you miss a turn, turn the wrong way, turn too early or too late, or otherwise get off the planned route to your
destination, AT&T Navigator automatically creates a new route to your desired destination, audibly announces,
“Rerouting,” and gives you a new set of instructions.
Though the typical response time is a few seconds, it may take up to 15 to 30 seconds for AT&T Navigator to update
your route. If during this process you make additional deviations from your current route, AT&T Navigator may have to
contact its servers for another new route.
Since AT&T Navigator requires access to your carrier’s network, if you are off route and outside of the carrier’s coverage
area, you must return to your carrier’s coverage area in order for AT&T Navigator to recalculate your route.
11.16 Navigation Views
The default navigation view is 3D moving maps, but you may wish to use the 2D Map instead. Settings >> Navigation >>
Map Style to select a 2D map view instead. During navigation, you can also tap the Compass icon
views.
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to change
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11.16.1 3D Moving Map
A 3-dimensional map with turn icons (default).
This view allows you to see how the road ahead is organized, similar to the
perspective of a bird flying above the route. You can see the route to your
destination as a blue overlay on one of the roads. Orange arrows mark any
upcoming turns.
The name of the street you are currently on is displayed at the bottom of the
screen. The street name for your next turn is shown at the top.
11.16.2 2D Moving Map
The 2D view allows you to see how the road network is organized, similar to
the perspective of a cartographer looking down on a map.
The name of the street you are currently on is displayed at the bottom of the
screen. The street name for your next turn is shown at the top.
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In 2D and 3D moving maps, you can zoom in or out while navigating by tapping the screen to expose the menus and
and
buttons. You can also pan the map up, down, left, and right by sliding your finger along the
choosing the
screen. If you pan out of the current route, the map will snap back to the current route after 15 seconds with no click
activity.
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The content on the 3D Map is explained below.
Tap to repeat
last audio
prompt
Distance
until next
turn
Directional
heading
Name of
street you
will turn onto
Distance
and time
remaining in
trip
Name of
street you
are on
TIP: As you are driving and viewing a 2D or 3D map, a green progress bar will
appear near the turn icon to serve as a visual indicator of when you are coming
up to your next turn. This is useful when you are navigating a route with
numerous turns that are close together.
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The Follow Me Map is available when you choose Directions on the Route Planning screen. This is useful if you need
to access step-by-step driving directions in an area with weak GPS. You can scroll through the turn-by-turn directions
and choose a segment to view turn details on the map. The content on the Follow Me map is explained below.
Zoom In
Zoom
Out
Center map on
current location
Distance until
next turn
Next turn
and
street
name
11.17 On-Screen Navigation Icons
The following table explains some of the icons that you may see during a navigation session when viewing a 2D or 3D
Map.
Icon
© 2013 Telenav, Inc.
Name
Function
Lane Assist
The Lane Assist feature is designed to help you
determine which lane(s) to be in at a multi-lane highway
junction or an intersection. As you approach a turn or
junction, the Lane Assist graphic will be displayed on the
screen with correct lanes highlighted for your route. Lane
Assist is shown at the bottom of the screen.
Speed Limit
The legal speed limit will be displayed on the screen for
major roads and highways. The bottom toolbar will turn
red with an “Over Speed Limit” warning if you are
exceeding the posted limit.
Traffic Incident Alert
When you are viewing moving maps during navigation
and have set Traffic Incident Alerts to “On” in Extras >>
Settings >> Traffic Incident Alert, an icon will appear on
the map if there is an accident less than 15 miles ahead
of your current route. You will see the distance along the
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Icon
Name
Function
route until the incident and hear an audio warning.
Traffic Camera
You will see an icon when you are approaching a red
light camera. Traffic camera data is reported by users of
AT&T Navigator and a third-party vendor.
11.18 Navigation Toolbar Options
The bottom toolbar options are described in the sections below.
When you arrive at your destination, choose Exit
on the bottom toolbar.
Zoom in
View Traffic
Summary
Zoom out
Center
navigation
screen on your
current location
Switch between
2D/3D views
End current
trip
Speak In
search
View Turns,
Traffic, or
Map
Summary
Search for
business
along route
11.18.1 Speak In Search
Choose this to speak in a search without having to exit the navigation session.
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11.18.2 Route Summary
Tap the navigation screen to call up the toolbar and then choose Route for the following options.
11.18.2.1
Turns
This screen shows a text listing of every turn for this navigation session from
your starting location to your destination, along with mini turn icons.
Tap on a line to view a turn-by-turn map of that segment along the route.
11.18.2.2
Traffic
This screen shows you any delays from traffic, a summary of incidents on the
route, and the average speed for each segment where available. You can tap
on any line to view more details.
NOTE: This screen can also be accessed by tapping the Traffic icon
on
on the
the navigation screen. If there is a Traffic Incident Alert icon
navigation screen and you tap on it instead of the Traffic icon, a summary of
the specific incident coming up on your route will be displayed instead.
Below is an explanation of what you will see on the Traffic screen:

Incidents (triangle icons) – Total number of remaining incidents
directly along the route. The color of the triangle indicates
incident severity:
Color
Severity
Yellow
Only Minor incidents
Orange
At least one Major incident,
no severe incidents
Red
At least one Severe incident
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
Delay – Estimated delay time due to traffic incidents.

Mph/Kph – Average speed on that road segment.

Street – The street or highway name of the road segment.
NOTE: “N/A” is displayed for segments without traffic flow information (usually local streets) or segments farther than
200 miles away.
If you tap an incident line, you can view the details. Below is an explanation of
what you will see on the Traffic Details screen:

Distance – The total distance of the road segment is displayed.

Average Speed Bar – Average speed of a segment on a scale of
0 to the maximum-posted speed for that segment.

Incident Detail – Each incident is displayed with the following:
o
Incident graphic detailing the type of incident
o
Location
o
Additional comments
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11.18.2.3
Avoiding Traffic from Traffic Summary
While you are in a navigation session, you can choose to re-route starting from
the Traffic Summary screen to avoid traffic congestion.
1. During navigation, tap on the screen and choose the Traffic icon
.
2. You have two options to route around traffic:

Minimize All Delays – Reroute to minimize traffic delays for the
entire current route.

Avoid Segment (this option appears when you tap on a segment
with an incident detail) – Reroute to avoid the selected segment.
NOTE: Choose Navigation at the bottom toolbar to go back to the navigation
screen.
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3. The Suggested Route screen shows the proposed new route,
outlining the original (blue) and suggested route (pink), as well as
listing the estimated time saved.

Choose New Route to generate a navigation session for the
new route.

Choose Current Route to go back to the navigation screen.
11.18.2.4
Avoiding Traffic from Traffic Incident Alert
When you hear an audio warning about a traffic incident during your
navigation session, you can re-route directly from this screen to avoid
congestion ahead.
1. During navigation, an audio warning sounds to alert you to traffic
incidents along your route. An alert icon appears on the map,
showing severity and distance to the incident.
(Audio) “Accident 8.9 miles ahead
on US 101; 1 lane closed. Tap the
traffic alert to avoid.”
2. Tap the traffic incident alert icon on the device. The application
automatically calculates a route to avoid all incidents within a 15-mile
range.
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11.18.2.5
Map
Press the Down arrow
on the map at the top of the screen to view a Map
Summary. The entire route from your starting location to your destination is
drawn. The route is displayed as a blue line connecting the Start and Finish
flags.

Use a pinching motion to zoom in and out of the map. Slide
your finger along the map to pan.

To go back to the Navigation screen, choose Navigation on
the bottom toolbar.
11.18.3 Search Along
Use the Search Along menu to find the desired locations along your navigation
route. For example, find every Mexican restaurant on your route between San
Francisco and Sacramento.
After you have entered a keyword for your search or selected from the
available categories, you have the following search options:

Nearby– Find points of interests near your current location.

Near Destination – Find points of interest near your
destination.
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The results screen displays either the number of miles from your current
location (if you chose Nearby), or the number of miles from your destination (if
you chose Near Destination). Select a place from the Search Along list to get
driving directions from your current location to that place.

Choose the Down arrow
of interest on the full map.

Scroll the screen down to view additional search results.
on the map to view the points
11.18.4 Exit
End the navigation session.
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12. Places Menu
The Places dashboard provides you with a few different ways to find the
addresses and phone numbers of businesses such as restaurants, hotels, gas
stations, and parking lots or garages. Scroll the screen horizontally from the
Drive dashboard to access Places.
After you choose a search option, a list of businesses will appear. These
businesses will be near your current position or near the location you chose.
Once you find what you are looking for, you can get audible and visual driving
or walking directions, view a map of the location, or save the location to your
Favorites list. You can also place a call to make reservations and share the
location with others via email or text message (SMS).
NOTE: You can also Speak In a search. See “Voice Command” on Page 13
for more information.
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To use the Places feature, do the following steps:
1. From the Drive dashboard, scroll horizontally for the Places dashboard.
2. Search for a business in the following ways:

Choose a category from the icons.

Choose the Search bar to type in keywords.

Choose More to search through an extensive category list.
3. A list of nearby results will be displayed. For most searches, the
results will be ordered by “Best Match,” which is a combination of
distance and rating. You can also change this to sort by “Distance.”
See “Sorting Options” on page 48 for more information.
NOTE: If you choose Food or Gas, a list of options will appear before any
results are displayed.
4. Make a selection from the list.
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5. The Results/Details screen appears with details about your selection.
The screen shows: a) the name of the business, b) the distance from
the search point, c) the street address, d) the phone number (if
available), and e) user-submitted ratings and reviews for the business.
6. You can choose from the following options. Depending on the
business that you view, not all of the options may be available.

on the map to view a
Map – Choose the Down arrow
map of the area surrounding the business address.

– Save the location to your Favorites
Add to favorites
(this icon shows Remove from favorites if it is already part
of your Favorites list).

Search nearby
current address.

– Get driving directions by choosing the
Drive to
address or the Drive to icon (this option will take you to the
Route Planning screen).

– Call the location by choosing the phone number
Call
(option only available if there is a phone number shown on
the Results screen).
– Search for other business around this
NOTE: When the call ends, you will be returned to the Results
screen. The calling option will not be available if you are already
on another call.

– Share the address with contacts from your
Share
phone’s contact list or with recipients whose phone number
you provide (see “Share Address” on page 51).

– Add the place as a tile to your phone’s
Pin to Start
Home screen. See “Pin to Start” on page 13 for more
information.

Ratings – View ratings submitted by others (if available).
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A quick-reference graphic of the Search Details screen is shown below:
Expand
map
Read
reviews
Save
location to
Favorites
Search for
nearby
points of
interest
Call
location
Get driving
directions
View
business
hours
Get driving
directions
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Call
location
Share
address
with others
Pin location
to phone’s
Start menu
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12.1 Define a Location
You can choose to search for the business near another location by typing or
speaking the search point in the Search Bar. For example, you can type or
speak in, “Sushi near Lawrence Expressway, Sunnyvale, CA.” Use the autosuggest options to save yourself keystrokes.
12.2 Select Location for a Search Point
Select a location from a list to be your search origin.
1. On the Dashboard, choose the Search Bar.
2. Choose the Select Location icon to the left of the Search Bar.
3. On the Select Location screen, make a selection from the list.
4. After selecting your search origin, type in what you would like to search for, e.g., “restaurants.”
For example, you can enter a street address in the Address screen for your search origin. Partial entry (5 or more letters)
is okay for the street name.
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When typing in an Address, you can leave the Address field blank and type in a city name to get directions to the center
of the city. The City field has an auto-suggest feature for cities closest to your current location. If the city/state that you
are looking for appears in the drop-down list under the text field, you can quickly select it.
If necessary, you can also type in the name of a state. Type the two-letter abbreviation for the state if you know it, or
spell the whole name of the state if you do not. When you are finished typing, choose Enter
.
The following are options on the Select Location screen that you can use as your search origin:

Current Location – Use your current address.

Home – Use your Home address.

Work – Use your Work address.

Favorites – Use places you have saved as your favorites.

Places – Choose Points of Interest from a list.

Recents – Use places you have recently been to.

Address – Manually enter an address.

Contacts – Quickly find addresses that you have saved in your device’s Contacts list.

Airports – Quickly find airports by 3-letter Airport Code or City Name. The airports closest to your
current location are displayed for your convenience.
12.3 Sorting Options
You have a variety of options to sort your search results (this option may not
be available for all searches). On the Search Results screen, choose More
and then “sorted by.”
12.3.1 Sort by Best Match
This is the default sorting option, which is a combination of distance and rating.
12.3.2 Sort by Distance
Sort the businesses by order of distance to your chosen location.
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12.4 Sponsored Results
1. Business names preceded by a letter indicate that more information is
available in the Details screen.
2. The Sponsored Results (Details) screen shows business details and
descriptions. The tabs you see may vary, depending on what is available
for the business. Browse any deals or promotions that the business may
be offering.
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12.5 Gas Prices
You can view gas prices for a Gas point-of-interest search.
1. Go to the Places dashboard.
2. Choose Gas, and then choose a fuel grade.
3. The Search Results screen displays a list of gas stations.
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4. Choose a gas station to go to its Details screen.

In Overview, you can map the address, add to your Favorites,
search for nearby businesses, drive to the location, call the
location, or share the address with a friend (see “Share
Address” on page 51).

On the Gas Prices tab, you can view available gas prices.
12.6 Share Address
You can send addresses to friends as an email or text message (SMS).
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1.
In the business’s Search Details screen, choose the Share icon.
2. Choose either the “Contacts” or “Phone Numbers” option to share the
address via SMS (text message).
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12.7 Ratings and Reviews
Choose the “Ratings” screen in a Point-of-Interest Details screen to view Yelp
reviews. A new Internet browser window will open.
13. Extras
Choose the More icon
navigation preferences.
© 2013 Telenav, Inc.
on the Dashboard and then “Settings” to adjust
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13.1 Settings
The Settings menu lets you set options for general, navigation, home/work
addresses, and account information. Scroll the screen horizontally to access the
options.
13.1.1 General
In Extras >> Settings >> General, you have the following options.
13.1.1.1 Region
Currently, the AT&T Navigator application only works in North America.
13.1.1.2 Language
Choose either English or Spanish as the language for audible guidance.
13.1.1.3 Distance Units
Choose Miles/Feet or Kilometers/Meters for display.
13.1.1.4 Notification
Turn Push Notifications on or off to get app alerts on your phone instead of by SMS message. Examples are Shared
Addresses and Commute Reports.
13.1.1.5 Location
Turn Location Services on or off. Setting this On allows your location to be detected by GPS and used in the application.
When off, you can view maps, search POIs, without disclosing your location to the application.
13.1.2 Navigation
In Settings >> Navigation, you have the following options.
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13.1.2.1 Route Settings
Choose Fastest, Shortest, Avoid Highway, or Pedestrian. By default, all routes are “Fastest” to minimize traffic delays.
You can also choose to Avoid Traffic, Avoid Tolls, or Use Carpool Lanes to find the best route for your purpose.
NOTE: The “Pedestrian” route style is limited to smaller distances and may make your walking route easier, for example
by allowing you to take advantage of going the wrong way down one-way streets. As always, use your common sense
to determine the safety of any route.
13.1.2.2 Map Color
Choose from Auto, Daytime, or Nighttime. Nighttime colors have greater contrast to let you better see the navigation
screen in the dark. Choose “Auto” to have the navigation maps switch to Daytime and Nighttime colors around sunrise
and sunset at your location.
13.1.2.3 Map Style
Choose either 3D Moving Maps or 2D Moving Maps as your default during navigation.
13.1.2.4 Speed Limit
Show or Hide. If on, the bottom toolbar during a navigation session will turn red if you exceed the posted speed limit.
13.1.2.5 Lane Assist
Show or Hide. If on, you will see the Lane-Assist graphic when you are about to enter multi-lane highway junctions or at
intersections.
13.1.2.6 Traffic Incident Alert
On or Off. If this feature is on, audio and visual traffic incident alerts will appear on the 2D or 3D Moving Maps screen if
there is a traffic incident on the route ahead.
13.1.2.7 Traffic Camera
On or Off. If this feature is on, you can view traffic camera locations on maps and navigation screens.
13.1.2.8 Audio
Choose Directions & Traffic, Directions Only, Traffic Only, or None for audible cues during navigation.
13.1.3 Home & Work
In Settings >> Home & Work, you have the following options.
13.1.3.1 Home Address
Enter or edit a home address. This option appears in the Drive dashboard for quick selection.
13.1.3.2 Work Address
Enter or edit a work address. This option appears in the Drive dashboard for quick selection.
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13.1.3.3 Commute Reports
Set up a “Home to Work” or “Work to Home” commute to get alerts as Push
notifications or via text message (SMS).

For each category, “Home to Work” or “Work to Home,”
choose a Deliver Time for your commute alert.

For “Repeat,” choose the days of the week to receive the alert.
Choose “View Current Report” to view traffic conditions for your saved commute.

Choose a line to view traffic details (if available).

Choose Navigate to generate a route.
13.1.4 Account
In Settings >> Account, you have the following options.
13.1.4.1 Name
Enter or edit your first and last name here. This is the name that will show up when you send text messages or share
your location.
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13.1.4.2 Email
Enter or edit your email address. This is used for in-app feedback if you choose to provide it.
13.1.4.3 User Name
Enter or edit your AT&T Navigator User Name.
13.1.4.4 Subscriptions
View your current AT&T Navigator subscription information.
13.2 Feedback
Choose More
on the dashboard and then “Feedback” to give feedback
and general comments on how to improve the application.
13.3 About
on the dashboard and then “About” to view app information
Choose More
such as the version number that you are using, access Customer Support, and
view Diagnostic Tools.
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13.3.1 About
Find important information about your AT&T Navigator account such as the version number you are using. Knowing the
exact version of your software may be helpful if you ever have to call AT&T Navigator Customer Support. This page also
provides a link to complete Terms of Use for the product.
13.3.2 Support Info
Find contact information for AT&T Navigator Customer Support here. View additional support information from your
phone’s Internet browser.
13.3.3 Diagnostic Tools
This screen displays the following information, which may be requested by a support representative for troubleshooting
purposes:

Phone Number

Service Plan Code

GPS Status

Network Status

Location Permission

Data Roaming Status

Data Service

Battery Level
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14. Suspending AT&T Navigator
14.1 Making a Phone Call from AT&T Navigator
You can Call In to a location that you have found in a Search such as a
restaurant, a hotel, or a store. When available, tap the phone number or the
phone icon in the Search Details screen for a business.
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14.2 Taking an Incoming Call
When you are using AT&T Navigator and your phone receives an incoming
call, your phone rings and displays a screen that gives you the option to
Answer the call or Ignore the call.
If you decline the call, the AT&T Navigator application resumes and continues
with the function that you were using before the call came in.
If you answer the call, AT&T Navigator will be operating but “suspended.” After
the call, AT&T Navigator should resume from its suspended state.
14.3 Calendar and E-mail Events
When a scheduled calendar event occurs, or an e-mail message arrives while you are using AT&T Navigator, a pop-up
notification will appear. You can interact with the Calendar or e-mail event by Opening it, or you can Dismiss it. If you
Open the application associated with the notification, AT&T Navigator will continue to run in the background.
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15. Exiting AT&T Navigator
Press the Start
key on the device to exit the application.
Start key
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16. Removing AT&T Navigator
You do not need to remove AT&T Navigator if you are installing a new version,
but if you choose to do so, you can remove the application directly from the
device.
1.
In the Applications list, press-and-hold the AT&T Navigator app until
a pop-up appears.
2.
Choose “uninstall” to delete the app.
NOTE: If you change your mind, simply press the Back key
on the device.
17. The AT&T Navigator Website
To access the general AT&T Navigator website, log in to www.attnav.com.
Access features such as:

Route planning for planning a trip by entering the starting and destination addresses (this does not
update information on your phone).

Search Places such as restaurants, hotels, stores, government offices, etc. You can also get
addresses, phone numbers, maps, and directions.

Manage addresses in your Favorites lists and organize them into Lists. These lists can grow to an
unlimited length. You can also delete addresses you no longer need.

Add an address and save it to the Favorites list on your phone. The next time you launch the AT&T
Navigator application on your phone, the new address will appear in your Favorites list.
NOTE: Favorites created on the website will only show up in your Favorites list on your Windows
Phone (and vice versa) after you do the following:
1.) Sync your Windows Phone with a www.attnav.com account. 2.) Choose the Sync button
the Favorites screen within the AT&T Navigator app.

Update your personal information, including your home, work, and email addresses, or your login
PIN.

Contact Customer Support.
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on
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If you need to migrate your AT&T Navigator account to a different phone number, please call AT&T Navigator Customer
Support at 1-800-331-0500. For security reasons, you cannot perform this change unassisted.
17.1 Syncing with www.attnav.com
You can sync Favorites and Recent Places between your phone and your
www.attnav.com account. In the Favorites or Recents screen, simply choose
the Sync button
.
18. Error Conditions
Account cancelled
Your AT&T Navigator account has been cancelled. Contact AT&T Navigator Customer Support at 1-800-331-0500.
Account not found
You do not have a valid AT&T Navigator account. Contact AT&T Navigator Customer Support at 1-800-331-0500.
GPS signal weak, Cannot get GPS signal, or No GPS data
Move to an area where your device has a clearer view of the sky and can still connect with your device. Please note that
some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your device should
announce when you have adequate GPS signal again.
Low battery
If you get a low battery warning, connect a charging cable as soon as possible. In some cases, you may need to wait a
while for the battery to become sufficiently charged so that the GPS receiver will work.
Network signal weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires network
access again.
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AT&T Navigator encountered an error
AT&T Navigator is having technical problems with the specific request that you made. This can be due to an address
that it cannot find, or mapping data that does not allow routing from where you are to where you want to go. In this case,
try to use a nearby address.
AT&T Navigator not available
If you get an advisory message that AT&T Navigator is not available, exit the application and then re-launch it. If the
problem recurs, it may be due to a temporary server outage.
Unable to generate a route
AT&T Navigator could not generate a route between the two endpoints of the route. This may be a temporary error if you
have a weak GPS signal when establishing the origin, but may be due to errors in the map data in the area around the
destination.
19. FAQs
Why do I need the carrier’s data service?
The data plan allows you to access nationwide routes, maps, and Places content from the AT&T Navigator servers
using the data communication features of your device. These services are different from your cellular airtime. To order a
data plan, please contact your wireless carrier.
How long after I apply for the data service until I can use my AT&T Navigator app?
With data, you should be able to start using the AT&T Navigator application right after it has been downloaded.
Can I use AT&T Navigator on multiple phones with my account?
You can only use AT&T Navigator on one device at a time. To access AT&T Navigator on different devices, simply
install the app and then log in with your AT&T phone number and verification code.
Why do I get the “GPS Location Settings” prompt when I first launch the application?
You need to turn on the Location settings so your GPS location can be detected, and for features such as navigation to
work within AT&T Navigator. You will get a prompt message when you first launch the application with instructions on
where to change the Location settings. You must choose “Exit” and manually change the Location settings.
Does AT&T Navigator use up my voice plan minutes?
AT&T Navigator uses data to provide its navigation functions. Using data does not use any of your voice minutes.
However, if you call a business from within the AT&T Navigator app, you will be incurring voice minutes.
How do I control the backlighting?
The backlight can be controlled from within AT&T Navigator’s Extras menu >> Settings >> Navigation >> Backlight
menu.
How accurate is the GPS?
GPS accuracy can range from 20m (approx. 65 ft) to 100m (approx. 328 ft). Most of the time, the GPS is accurate to
less than 50 meters (approx. 164 ft).
What are ideal conditions for GPS navigation?
Ideally, a device with a GPS receiver needs a clear view of the sky, starting from about five to ten degrees above the
horizon. Solid or massive obstructions can reduce accuracy or block GPS signals, and may cause extended initialization
time (time to first GPS fix). Common obstructions include tall buildings, covered parking lots, tunnels, trees, and terrain
features.
If you are parked in a covered parking lot or near a tall building, it is recommended that you move to an open area and
then begin to use AT&T Navigator.
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Why does GPS not work near buildings and other tall objects?
Your device requires signals from GPS satellites in order to work, so it needs a clear view of the sky. Dense materials
(such as concrete, rock, steel, heavy wood), tall buildings, terrain features (like mountains, ridges, and cliffs), and large
trees can block or degrade GPS signals and may make it impossible to determine your location.
GPS satellites are not always immediately overhead and could be anywhere in the skies at any time, even low on the
horizon; however, there are enough satellites in orbit so that four or more will be view of your device if not blocked by
large objects, terrain, or dense materials.
How do I know that my device is receiving GPS signals?
AT&T Navigator alerts you if your device is not receiving GPS signals. If this happens, move to an area where there is a
clear view of the sky so your device can receive GPS signals from space.
What happens if I’m using AT&T Navigator for driving directions and I lose the GPS signal while driving across
a bridge or through a tunnel or lose the GPS signal for some other reason?
A “GPS Weak” icon will pop up on screen if the GPS signal is not clearly received by the device. Once you have clear
GPS signal, the icon will disappear.
What happens if I lose network coverage while driving?
You must return to a coverage area in order for AT&T Navigator to detect your location and give you driving directions.
You can generate a route by choosing Directions on the Route Planning screen and page through the turns manually.
See page 29 for information on a Follow Me map.
How often are your maps updated?
Our maps are updated quarterly.
If the above does not work, you can also power your phone off for about 20 seconds before turning it back on. Once
you’ve done this, try launching AT&T Navigator again. If you are still experiencing issues, please Customer Support at
1-800-331-0500.
How do I reinstall the application on my phone?
You can go to the Windows Marketplace in order to obtain the latest build for AT&T Navigator.
I added a number of places to my Favorites from my www.attnav.com account online. Why don’t I see them on
my phone?
You need to sync your phone to your www.attnav.com account. See “Syncing with www.attnav.com” on page 63 for
instructions.
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How do I delete my list of “Recents?”
In the Recents screen of the AT&T Navigator app, choose the Delete icon
at the bottom of the screen to delete all
Recents at once. You can also choose a Recent Place in the list and then “Delete” in the Details screen for an individual
deletion.
20. Customer Support
20.1 AT&T Customer Support
Please contact AT&T directly to purchase a data service plan, or for general information about your service plan.
AT&T
1-800-331-0500 (select option #1) or dial 611 from your handset
Website
General Information: http://www.att.com/navigator
Pre-Planning: http://www.attnav.com
21. Telenav Services Warranty
The content and Java application services provided by Telenav is provided “as is” and “as available” without warranties
of any kind, either expressed or implied, including but not limited to any warranties of merchantability or fitness for
particular use, or non-infringement. You acknowledge that your use of the Telenav service is at your sole risk and you
agree that the service and the information provided are without warranty of any kind by Telenav.
© 2013 Telenav, Inc.
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Telenav does not warrant the availability, accuracy, completeness, currentness, or reliability of the services available
from Telenav, or the service itself. Unavailability, errors, omissions, or inaccurate data may result from unreliable data
due to equipment failure or other technical problems beyond the control of Telenav, and Telenav does not warrant the
services in any respect due to such circumstances beyond its control.
Although certain information provided to you by Telenav may be obtained or compiled from sources Telenav believes to
be reliable, Telenav cannot and does not guarantee the accuracy, validity, kindness, or completeness of any information
made available to you for any particular purpose. Under no circumstances, including negligence, will Telenav or any of
its affiliates, directors, officers or employees, or any third party be liable for any direct, indirect, incidental, special or
consequential damages that results from your use or your inability to use the services. You acknowledge that this
limitation applies to all content information or other services available from Telenav, and whether or not Telenav has
notice of the possibility of such damages, and whether or not to circumstances giving rise to such damages may have
been within the control of Telenav.
Some states do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In
those states, liability is limited to the fullest extent allowed by law.
By using the service, you agree to indemnify Telenav and its parents, subsidiaries, affiliates, officers and employees and
hold them harmless from any and all claims and expenses, including reasonable attorney’s fees, asserted third party due
to, or arising out of your use of the service and the site.
Telenav, Inc.
950 De Guigne Drive
Sunnyvale, CA 94085
T: 408.245.3800
F: 408.245.0238
www.telenav.com
22. Appendix A: Available Features for Subscription Plans
Feature
Free
Paid
Contacts Integration
Yes
Yes
Native Message Integration
Yes
Yes
Dashboard
Yes
Yes
Multi-Route Planning and
Preview
Yes
Yes
Voice-guided Turn-by-Turn
Navigation
No
Static Directions
Yes
Yes
Resume Trip
No
Yes
Red Light Camera
No
Yes
Legal Speed Limit
No
Yes
Lane Assist
No
Yes
Traffic Rerouting and Alerts
Yes
Yes
Traffic Flow and Incidents
Yes
Yes
© 2013 Telenav, Inc.
Yes
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Route, Map, Traffic Summary
Yes
Yes
Share Address
Yes
Yes
2D/3D Map
No
Yes
Satellite Map
Yes
Yes
Traffic Camera
No
Yes
Day/Night Modes
Yes
Yes
Cursor Location with Reverse
Geo-Coding
Yes
Yes
Places (POI Categories)
Yes
Yes
One-Box Search
Yes
Yes
POI Search and POI Details
Yes
Yes
Carrier Billing
Yes
Yes
In-App Paid Subscription
Yes
Yes
Sponsored Ads
Yes
Yes
Organic Ads
Yes
Yes
Virtual Billboards
No
Yes
House Ads
Yes
Yes
GPS Tracker (UGC Traffic)
No
Yes
Voice Command and Control
(DSR)
No
Feedback
Yes
Yes
Settings
Yes
Yes
Location Services
No
Yes
Weather
Yes
Yes
Traffic Alerts
No
Yes
Commute Alerts
No
Yes
© 2013 Telenav, Inc.
Yes
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