Technology Handbook for Faculty
For The Washington Center’s Residential & Academic Facility
Table of Contents
Table of Contents............................................................................................................................................... 2
Requesting Technology Support ...................................................................................................................... 3
How to Use Standard Classroom Technology .............................................................................................. 4
Turning On/Off Computers ............................................................................................................................................................................ 4
Turning On/Off SMART Boards .................................................................................................................................................................... 5
Turning On/Off Flat-Screen Monitors ........................................................................................................................................................... 6
Logging on to your Classroom Workstation................................................................................................................................................... 7
Using SMART Board Touch Function............................................................................................................................................................ 7
Using a Flash/Thumb Drive to Access Files .................................................................................................................................................. 8
Accessing the WiFi Network ............................................................................................................................................................................ 9
Using the Student Services Printer ................................................................................................................................................................. 10
Playing a DVD ................................................................................................................................................................................................. 11
Accessing Files from a CD-ROM .................................................................................................................................................................. 11
Special Cables ................................................................................................................................................................................................... 12
Troubleshooting Technology Issues .............................................................................................................13
Turning on the Keyboard and Mouse ........................................................................................................................................................... 13
Restarting the Computer ................................................................................................................................................................................. 13
Resetting your Log-In Password .................................................................................................................................................................... 14
Checking the Computer Audio....................................................................................................................................................................... 14
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Requesting Technology Support
In-Person Technology Support
During the first two weeks of every semester, a representative from our IT team will be onsite at the RAF to
assist with any specific training, workstation log-in, or technology-related questions. We strongly recommend
arriving up to 15 minutes early to ensure that all goes smoothly. After this time period, you may utilize the
Office of Student Services for support to troubleshoot low-level AV issues.
Submitting Maintenance Tickets
For technology that is not functioning properly, please report the issue to either a TWC staff member in the
Office of Student Services or via email to [email protected]. A helpdesk ticket will be submitted regarding the
issue, and we can monitor its status from the Courses office. You may follow up on these tickets by reaching
out to [email protected].
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How to Use Standard Classroom Technology
Turning On/Off Computers
If computer tower is off (no blue light behind power button) press the power button.
To turn the computer off, click on the “Start” menu button in the lower left corner of your screen, then click
“Shutdown”.
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Turning On/Off SMART Boards
To turn on the SMART board screen, press the SMART board power button located on the bottom right
corner of the board.
Once you’ve turned on the SMART board screen, you must turn on the monitor locating on the left side of the
SMART board screen.
To turn off SMART board screen, press the same power button on the bottom right corner of the board once,
wait two seconds, then press a second time. Screen will go blank, indicating that the power has shut off.
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Turning On/Off Flat-Screen Monitors
If the light on the bottom right of the flat-screen monitor is flashing orange, the display will automatically turn
on when the computer tower is turned on. If the light on the bottom right of the flat-screen monitor is solid
red, press the right-most button on the underside of the monitor (set back a few inches). You will hear the
screen turn on, and the light will turn green.
To turn off the flat-screen monitor, simply turn off the computer by clicking on the “Start” menu button in the
lower left corner of your screen, then clicking “Shutdown”. The screen will automatically turn off (bottom
right light will turn to flashing orange).
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Logging on to your Classroom Workstation
Each faculty member has been assigned a personal log-in and temporary password, provided at the start of
each semester, to their classroom workstation. Once a computer is booted, you will be prompted to enter your
username and password.
You will be prompted to change the password after your first log-in. You must create your new password
prior to using the printers for printing, scanning, or copying.
For security, please ensure that you log-out of the account at the end of your class session. To log-out 1) click
on the “Start” menu button in the lower left corner of your screen, 2) click on the arrow button next to
“Shutdown,” and 3) select “Log off” from the menu.
Using SMART Board Touch Function
With the exception of Classroom 6 (the touch function does not work) and Classroom 2 (the screen
orientation is off), all of the SMART boards’ touch features should work properly. Your finger works as a
mouse when you touch the screen and the SMART board functions as a regular computer otherwise. If you
choose not to use the touch function to navigate the screen, the mouse and keyboard can be used instead.
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Using a Flash/Thumb Drive to Access Files
Insert flash drive into a USB port on the computer tower.
After a few seconds, the computer will chime and a notification window with your flash drive name will appear
on the screen. You can access your files by clicking on the notification window.
If you don’t hear the chime or see the notification window, 1) click on the Start menu, 2) click on Computer
and 3) your flash drive icon should appear under "Devices with Removable Storage".
If the drive does not appear, try inserting the flash drive into a different USB port.
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To eject your flash drive, 1) click on the USB icon located on the bottom right of the screen, 2) select "Eject
(your flash drive name)" from the pop-up window, and it will automatically disconnect. After a few seconds,
you can unplug your flash drive from the USB port.
Accessing the WiFi Network
All screens and computers should be connected to The Washington Center's WiFi network when you arrive.
If you or a student also need WiFi access on your personal device, please use the following log-in info:
 Network: TWCguest
 Password: TWC_20036
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Using the Student Services Printer
Please note that you must have reset your password to replace the temporary password provided at the start of
the semester prior to using the printer to print, scan or copy. You will have to log-in manually to use the
printer for the first time. After this, you may use your TWC faculty access card (ID badge) to initiate all
printing, scanning, and copying. If you would like additional training on using the printer to print, scan, or
copy, please email [email protected] to schedule a training with an IT representative during the first two weeks
of the semester.
When printing from your classroom workstation, ensure that you select “Student Services on
TWCSERVER08” as your printer. This will send your document to the printer in the Office of Student
Services.
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Playing a DVD
To play a DVD, insert the disc into the disc drive of the computer tower. Then, 1) click on the Start menu, 2)
click on Computer and 3) your CD icon should appear under "Devices with Removable Storage".
Accessing Files from a CD-ROM
To access files on a CD-ROM, insert the disc into the disc drive of the computer tower. Then, 1) click on the Start
menu, 2) click on Computer and 3) your CD icon should appear under "Devices with Removable Storage".
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Additional Technology Available Upon Request
Special Cables
We strongly encourage faculty to use the computer equipment provided in the classrooms. However, if you
must bring your own computer and connect it to the computer screens, please make sure to email
[email protected] in advance, to ensure that we provide HDMI or VGA cables to connect your laptop to
TWC's computer screens, in the instance that you don't have your own cables. Computer screens are
compatible with PC and Mac platforms.
The ports for HDMI and VGA cables are located on the back left of the computer screens. Once you have
plugged your cable into the appropriate port, 1) select the input on the remote into the appropriate port and 2)
choose the appropriate input.
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Troubleshooting Technology Issues
TWC maintenance staff set up classroom furniture and computer equipment every day prior to the evening
classes. However, if you experience any issues, please try any of the following troubleshooting tips:
Turning on the Keyboard and Mouse
Check to ensure that your keyboard and mouse are turned on. See photos below to locate the on/off switches for
both.
Restarting the Computer
To restart the computer, 1) go to the “Start” menu on the bottom left of the screen, 2) click on the arrow next to
the “Shut down” button, and 3) select “Restart” from the menu.
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Once the computer restarts, you will be prompted to log-on to your workstation.
Resetting your Log-In Password
You will automatically be prompted to reset your password when you first log-in using the temporary password
provided to you at the start of the semester. Future incorrect log-in attempts may result in you being locked out
of your workstation. If this happens, request assistance from a TWC staff member in the Office of Student
Services. They will help you reset your password, and will submit a helpdesk ticket to unlock your account.
Checking the Computer Audio
To check that your computer’s audio is working, click on the speaker icon in the bottom right-hand menu of your
screen.
If the sound is muted, the icon will display a red “no symbol” over the speaker image. To unmute the audio, click
on the speaker icon within the Speakers window. The “no symbol” will disappear when the audio is turned on. To
adjust the sound level, click and drag the sliding control bar to set the audio to your preferred volume.
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