Our Safety and Security of Supplies Enquiry
Service
There for you whatever the weather
When we visit your home
Most visits to your home will be as a result of you making an appointment with us however,
occasionally we may need to visit your home without an appointment to carry out maintenance
or inspect our equipment.
Visits will be made by SHEPD staff or one of our contractors. We follow a strict code of practice
so that you can be assured that all SHEPD visits are made by genuine staff.
All SHEPD staff will show you their identity card which shows the Company name, their own
name and a colour photograph.
Always check a caller’s identity card before letting them into your home.
All vehicles used for visits to customer premises will carry the SHEPD and/or Contractors logo
All SHEPD staff will wear clothing identifying they are from SHEPD
SHEPD employees and Contractors will be able to inform you of the relevant emergency
telephone number on request.
Our employees and contractors will be able to give you information and explain the reason for
their visit
Home visit security: We will agree a password with you before we visit, to ensure all of our
customers feel safe
If you are in any doubt that the caller is not genuine, do not let them into your home
SHEPD will ensure that its employees and contractors are aware of the contents of this code
and will comply with it at all times. They will be appropriately qualified and fully trained for the
purpose of the visit and will be courteous at all times.
Our Safety and Security of Supplies Enquiry Service
Unsafe Situation?
If you have any questions regarding the maintenance of the security, availability or
quality of service of your distribution system, please contact us on the numbers below:
We are committed to delivering a 10 out of 10 service every time you contact us!