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CARD PAYMENT GUIDELINE
(POS)
CARD PAYMENT GUIDELINE (POS)
VH_DT_HD_42_E
Trang 1/8
VietUnion Online Services Corporation
09 Dinh Tien Hoang Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam. Tel: (84-8) 3911 7147 – Fax: (84-8) 3911 7144
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TABLE OF CONTENTS
I.
POS STRUCTURE .................................................................................................................. 3
II.
CARDS INTRODUCTION AND GUIDELINE ....................................................................... 3
II.1. CARDS INTRODUCTION........................................................................................................ 3
II.2. HOW TO USE THESE CARD .................................................................................................. 4
III.
INSTRUCTIONS .................................................................................................................... 5
III.1 LOG IN TO POS MACHINE ..................................................................................................... 5
III.2. PAY FOR A PAYMENT ............................................................................................................ 5
III.3. CHANGE PASSWORD .......................................................................................... 5
III.4. LOG OUT ........................................................................................................... 6
III.5. REPRINT LAST TRANSACTION ............................................................................ 6
III.6. REPRINT ANY TRANSACTION .............................................................................................. 6
III.7. STATISTICAL .......................................................................................................................... 6
III.8. SETTLEMENT .......................................................................................................................... 6
III.9. VOID TRANSACTION ............................................................................................................. 7
IV.
FAQ ......................................................................................................................................... 7
V.
CONTACT INFORMATIONS ................................................................................................. 8
CARD PAYMENT GUIDELINE (POS)
VH_DT_HD_42_E
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VietUnion Online Services Corporation
09 Dinh Tien Hoang Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam. Tel: (84-8) 3911 7147 – Fax: (84-8) 3911 7144
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MAIN CONTENTS
I.
POS STRUCTURE
POS ( Point of Sale): which device is provided by Payoo to convinience store, shop, apartment,
supermarket,.. who have a signed contract with Payoo. On the POS machine, cashier can do bill payment, top up
payment, buy pre-paid card or pay for any product of the shop. POS equipments, has to include:

- POS machine

- ADSL line (internet is alway available)

- Adapter (eletric is alway available)

- Contactless terminal (R50): use for
Paypass card
POS machine
II.
Contactless Terminal
CARDS INTRODUCTION AND GUIDELINE
II.1. CARDS INTRODUCTION
Currently, this POS does not support swipe card if this is also a chip card. These are 3 kinds of cards which
is the POS supporting:
1. International card: the card is accepted to use oversea such as: Visa, Master, JCB, UnionPay.
2. Master Card Paypass: PayPass is the proximity payments program from MasterCard Worldwide. It
allows cardholders to make payments without having to hand over, dip or swipe a payment card . To
make a payment, the cardholder simply taps their PayPass card onto a PayPass terminal if the maximum
total payment amount is 900.000 VND, if the much more amount, cardholder has to insert card into the
POS.
This is the Paypass card form Eximbank - Viet Nam.
TERMS OF USE
CARD PAYMENT GUIDELINE (POS)
VH_DT_HD_42_E
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VietUnion Online Services Corporation
09 Dinh Tien Hoang Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam. Tel: (84-8) 3911 7147 – Fax: (84-8) 3911 7144
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o
Contacless terminal has to connect to the POS machine before you do any payment. If not, you can not do
any payment on it.
o
The customer does not need to give their Paypass card to cashier if the maximum total paymen amount is
900.000 VND or less than, they have to tap the card on Contactless terminal interface. With the other
amounts, the cashier has to insert this card into the POS machine.
o
If the maximum total amount is 10.000 VND or less than, POS machine will not print the receipts, it only
shows approval code from the bank on the monitor.
3. Domestic card: is a local card that you can only use inside your country, can not use oversea.
II.2. HOW TO USE THESE CARD
1. Master card Paypass: PayPass transactions are carried out by the cardholder; therefore, the card does
not need to be given to the cashier (as the below terms of use). The cardholder has to tap the card onto
contactless termial within 3 seconds so that the terminal can read the card’s informations.
2. Chip card: Visa chip cards have an embedded microchip that is virtually impossible to copy and, in most
cases, works with a customer signature. The chip is intergrated all card’s information. The cashier has to
turn up the card and keep it straights then insert card into the POS machine.
3. Magnetic card/ Swipe card: is the card with a band of magnetic material embedded into resin on the
back of the card. The magnetic stripe is read by physical contact and swiping past a reading head.
Note: The customer has to sign on the first and the second receipt, cashier has to give the third receipt to
customer.
CARD PAYMENT GUIDELINE (POS)
VH_DT_HD_42_E
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VietUnion Online Services Corporation
09 Dinh Tien Hoang Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam. Tel: (84-8) 3911 7147 – Fax: (84-8) 3911 7144
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III.
INSTRUCTIONS
III.1 LOG IN TO POS MACHINE
LOG IN
INPUT PASSWORD
Input
Password
►►
Press Enter
1 PAY BILL
2 PAY CODE
3 PAY TOP UP
4 TOPUP E-WALLET
Input password to log in, it has to include 8 digits: 04 first numbers (Staff ID) + 04 last numbers (Password)
Exp: Staff ID is 0009, the password is 1234  need to input: 00091234
III.2. PAY FOR A PAYMENT
►
1 PAY BILL
Press
Cancel
2 PAY CODE
3 PAY TOP UP
4 TOPUP E-WALLET
22/02/2013
►►
16:24
►►
Total amount
<= 900.000 vnd
►►
►►
INPUT AMOUNT
PAYMENT
Input
total
amount
Press
any key
TOTAL AMOUNT
VND900 , 000
Tap/swipe/
insert card
►►
PAID
►
PAYMENT
►►
PLS SWIPE/
INSERT CARD
Total amount >
900.000 vnd
AMOUNT
VND0
PLS TAP OR SWIPE OR
INSERT CARD
►►
PAYMENT
PRINTING
The customer has to sign
on receipts
Swipe/insert
card
III.3. CHANGE PASSWORD
►
1 PAY BILL
2 PAY CODE
Press FUNC
3 PAY TOP UP
4 TOPUP E-WALLET
►►
SELLECT FUNCTIONS
7 CHANGE PWD
CHANGE PASSWORD
Press No.7
►►
CURRENT PASSWORD
Input current
password
►►
CHANGE PASSWORD
NEW PASSWORD
8 FORGOT PWD
0002XXXX
9 LOG OUT
Input new
password
►►
CHANGE PASSWORD
REINPUT PASSWORD
0002XXXX
Reinput new
password
►►
CHANGE PASSWORD
CHANGE PASSWORD
SUCCESSFULLY
0002XXXX
CARD PAYMENT GUIDELINE (POS)
VH_DT_HD_42_E
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VietUnion Online Services Corporation
09 Dinh Tien Hoang Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam. Tel: (84-8) 3911 7147 – Fax: (84-8) 3911 7144
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III.4. LOG OUT
►
1 PAY BILL
SELLECT FUNCTIONS
Press FUNC
2 PAY CODE
►►
3 PAY TOP UP
4 TOPUP E-WALLET
LOG OUT
Press No.9
7 CHANGE PWD
►►
8 FORGOT PWD
►►
PROCESSING...
LOG IN
INPUT PASSWORD
9 LOG OUT
III.5. REPRINT LAST TRANSACTION
PAYBILL
1
2
3
4
22/02/2013
Press
Cancel
PAY CODE
►►
PAY TOP UP
TOPUP E-WALLET
16:24
22/02/2013
Press
FUNC
FUNC?
►►
INPUT AMOUNT
16:24
Input No.72  Press Enter
III.6. REPRINT ANY TRANSACTION
1
2
3
4
PAY BILL
PAY CODE
PAY TOP UP
TOPUP E-WALLET
Bấm
Cancel
22/02/2013
►►
16:24
Press
FUNC
►►
INPUT AMOUNT
22/02/2013
16:24
REPRINT
Input No.73
& Press
Enter
FUNC?
INPUT RECEIPT No?
►►
Input receipt No.  Press
Enter
III.7. STATISTICAL
1
2
3
4
PAY BILL
PAY CODE
PAY TOP UP
TOPUP E-WALLET
Press
Cancel
22/02/2013
►►
16:24
Press
FUNC
►►
INPUT AMOUNT
22/02/2013
FUNC?
16:24
PAYMENT
Input No.1
& Pres Enter
►►
001/010 TRANS No.: 000040
428309876543
VND800
APPROVAL CODE
:123456
25/03/2013
14:41
RRN
:123456789123
(Press  /  to see the other transactions)
III.8. SETTLEMENT
1
2
3
4
PAY BILL
PAY CODE
PAY TOP UP
TOPUP E-WALLET
Pres
Cancel
►►
SETTLEMENT
Press
No.4
INPUT PASWORD
►►
22/02/2013
16:24
Press
Menu
►►
INPUT AMOUNT
Input PW &
press Enter
►►
4 .SETTLEMENT
5 .ADJUST
6 .BILL PAYMENT
SELECT No:
PAID
1
VND1,000
REFUND
0
Press
Enter
►►
SETTLEMENT
NO TRANSACTION
VND - 0
CARD PAYMENT GUIDELINE (POS)
VH_DT_HD_42_E
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VietUnion Online Services Corporation
09 Dinh Tien Hoang Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam. Tel: (84-8) 3911 7147 – Fax: (84-8) 3911 7144
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III.9. VOID TRANSACTION
1
2
3
4
PAY BILL
PAY CODE
Press
Cancel
PAY TOP UP
PAY E-WALLET
22/02/2013
►►
16:24
INPUT AMOUNT
Press
Menu
►►
VOID TRANS
Select
No.2
Input PW & VOID TRANS
Press
INPUT RECEIPT No.?
INPUT PASSWORD
Enter
►►
►►
1 .LOG IN
2 .VOID TRANS
3 .OUSIDE LINE
SELECT No.:
Input
Receipt
No.& Press
Enter
VOID TRANS
AMOUNT
►►
VND800
YES/NO
Press Enter
IV.
No.
FAQ
NOTICE
DESCRIPTION(s)
1 CARD READ ERROR (*) The card is taken out while processing
DIRECTION
Re-input the card to POS machine and
perform again. If this notice shows again,
please give advice to customer to contact their
issuer bank.
2 EXPIRED CARD
Reject card
3 DO NOT HONOUR
The card is expired
- The card does not active yet;
- The card is locked by requierement;
- The card is locked by the bank
because the cardholder infringes
payment rule(s).
- Insufficent amount
4 INSUFFICIENT FUN
- Insufficent amount;
- Insufficent number of transactions
Please give advice to customer to contact their
issuer bank.
5 LOST CARD LC
The card is losen
Reject card and keep it to return to the bank
(if requirement)
6 PLS CALL BANK
The card is locked by the bank because Reject card and give advice to customer to
of the prevention of risks
contact their issuer bank.
7 PICK UP CARD
The card has to be return to the issuer Reject card and keep it to return to the bank
bank
(if requirement)
8 PLS INSERT CARD (*)
Cashier swipes a card which has
microchip and magenic strip.
Insert this card into the chip reader and
perform again.
9 STOLEN CARD CC
The card is stolen.
Reject card and keep it to return to the bank
(if requirement)
USE MAGSTRIPE
10 FALLBACK(*)
The reader can not read the card or the Try again. If this notice shows again, please
microchip or the chip reader has error. swipe card if it is also a magenic strip card.
11 LINE READY ?
The connection is not ready
Please check the connection into POS machine
or the Reader.
12 INVALID MERCHANT
The Merchant is not registered yet
Please contact to Acquirer bank (Eximbank)
Reject card and give advice to customer to
contact their issuer bank.
INCORRECT PIN CODE
13 55
The pin code has just inputt is incorrect Please re-input the exactly pin code.
CARD PAYMENT GUIDELINE (POS)
VH_DT_HD_42_E
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VietUnion Online Services Corporation
09 Dinh Tien Hoang Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam. Tel: (84-8) 3911 7147 – Fax: (84-8) 3911 7144
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14 INVALID MESSAGE 96
The Merchant is not active yet
Please contact to Payoo
15 NO ACK
The connection is not good enough or
not ready yet
Please check the connection into POS machine
or the Reader.
16 HOST LINE BUSY
The issuer server or the connection to
POS is busy.
Try it again.
17 TIME OUT
The processing is time out.
Try it again.
WRONG FORMAT CODE The Pinpad key is not finished loading
18 81
or Pinpad has error.
The issuer bank or the firmware of
19 INVALID CARD
Eximbank has error
(*): only appears on chip card.
V.
-
Please contact to Payoo.
The cardholder has to callH to issuer bank to
check their card (such as: the card is locked,
insufficant amount,..). If the card is normal
active, please contact to Payoo.
CONTACT INFORMATIONS
POS guideline, please contact:
+ Ms Yến – Training Manager: 0938 025 797 or email: [email protected]/
[email protected]
+ Mr Tú – Trainer: 0987 997 998 or email: [email protected]
-
Get to know about the transaction or another informations, please contact to Hotline (1900 54 54 78) or
send an email to [email protected]
-
Hotline’s working time (1900 54 54 78):
+ Monday – Friday: From 8AM to 9PM
+ Saturday & Sunday: From 8AM to 7PM
CARD PAYMENT GUIDELINE (POS)
VH_DT_HD_42_E
Trang 8/8
VietUnion Online Services Corporation
09 Dinh Tien Hoang Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam. Tel: (84-8) 3911 7147 – Fax: (84-8) 3911 7144