SEXUAL HEALTH OFFICE ADMINISTRATOR
GREENWICH SEXUAL HEALTH OFFICE
Job title:
Sexual Health Office Administrator (SHOA)
Contract
until 31st March 2011 (35 hours per week – (9am to 5 pm)
Grade:
SC6. 26-28
Salary:
£24096- £25590 (including Outer London Allowance)
Responsible to:
Chlamydia Screening Programme Manager
Accountable to:
Responsible for:
Director, Health & Community Services
Greenwich Sexual Health Office
Place of work:
Metro Centre offices, Greenwich
Closing Date for applications Midday Friday 16th September
Interviews Wednesday 21st September 2011
For further Information and an application pack contact [email protected]
Job Purpose
The Metro Centre in Greenwich operates The Greenwich Sexual Health Office on behalf of NHS
Greenwich and is the main contact for Greenwich residents accessing information relating to
sexual Heath and Contraception Services in the borough. The office coordinates the delivery of
The National Chlamydia Screening Programme (NCSP) on behalf of NHS Greenwich and also
manages client results relating to the NCSP and The Metro Centre Pitstop+ clinics.
The SHOA will take the lead in the administration of the local Chlamydia screening programme
in Greenwich. The post holder will have the responsibility for ensuring that data is collected and
that an accurate database is maintained; providing support to the Chlamydia Screening
Programme Manager (CSPM) to ensure timely delivery of data to the Health Protection Agency.
The SHOA will maintain client notes in relation to the Pitstop+ & Penelope’s Pitstop clinics
updating client’s results on a day to day basis into their personnel files and maintaining an
accurate database. They will manage calls through to the SHO and refer clients to appropriate
services in the borough.
The SHOA work closely with and support The Chlamydia Screening Outreach Team Leader.
They will liaise with organisations across the borough, building and maintaining relationships
with Educational, Youth and Corporate venues as well as hard to reach groups. They will
arrange bookings on behalf of the outreach team in order to engage with young people to offer
Chlamydia screening and signposting into sexual health and contraception services. They will
forward plan and coordinate the outreach diaries so that screening targets are met.
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Job Functions/ Responsibilities
1. To collate data for The Chlamydia Screening Program; maintaining, and documenting
accurate and up-to-date programme databases and other Programme information including
site details. Ensure confidentiality of data, particularly when dispatching data to external
agencies, and have an awareness / understanding of data protection issues.
2. Monitor screening trends ensuring adverse trends or issues are brought to the attention of
the CSPM.
3. To ensure positive Chlamydia patients are contacted and treated within NCSP timelines by
liaising with Pharmacies and other treatment providers. Initiate partner notification,
contacting partners on behalf of positive clients ensuring confidentiality and ensuring they
receive treatment.
4. Maintain accurate client files and databases related to The Metro Centres Pitstop+ &
Penelope’s Pitstop Clinics, contacting clients and referring them into services for treatment
when required or referring back to The Metro Centre Nurse for follow up.
5. Answering incoming calls to The Sexual Health Office in a non-judgemental and supportive
manor, referring clients into appropriate services and maintaining an accurate database of
calls received in the SHO.
6. To research and make initial contact with venues, explain the NCSP and obtain permission
to attend the venue and offer Chlamydia screening. Planning events in advance and working
to creating repeat events in the outreach calendar
7. To work towards targets set out in contracts of the corresponding boroughs such as the
number of sporting events visited per month or the percentage of schools that have allowed
us access to students.
8. Occasionally you may be required to attend meetings with site managers to explain the
service more fully to create an opportunities to test young people and nurture relationships.
Education, training and communication
1. Liaise with other Metro Centre staff and volunteers, including Chlamydia Outreach staff, to
ensure that SHO activities are aligned with relevant sexual health outreach activities.
2. To have a working knowledge of services relating to Sexual Health and Contraception in
Greenwich borough and keep up to date with service provision in the borough.
3. Sound knowledge of sexual health and STI’s and their effects on young people.
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4. A working knowledge of contraception available to Greenwich residents including LARC
contraception and ability to communicate those options to clients accessing services in the
borough.
5. An understanding of issues relating to LGBTQ people and the services available to this
community in Greenwich through The Metro Centre.
Professional and Organisational
1. To work at all times within the Metro Centre’s operational standards, policies and guidelines,
and other professional standards.
2. To have a good understanding and awareness of responsibility in safeguarding vulnerable
children young people and adults.
3. To maintain and update knowledge, skills and undertake continuing education in
accordance with personal and service needs within a framework of a personal development
plan.
4. To prioritise own work to include time to keep up to date with current research and practice.
5. To participate and take responsibility for professional development in the appraisal and
personal development planning process
6. Participate in staff meetings, staff workshops and updates at least annually.
7. Work on evenings and weekends as required
8. Contribute to the general life of the organisation, helping in any team-endeavours as time
and abilities allow
9. Provide occasional office cover, as time and duties allow, welcoming service users, answer
general enquiries, field telephone calls, etc.
10. Undergo regular supervision from the line manager and to undertake appropriate training
and staff development as agreed with the line manager
11. Undertake administrative work generated by the post and to ensure that such work is done
12. Undertake any other appropriate duties as requested by the Manager. If these duties are
extensive and of a higher job description scale, the terms and conditions of the post may be
varied in negotiation with your line manager
13. To ensure sensitive and confidential recording of information in accordance with the Data
Protection Act and Metro Centre’s Information Governance Policies.
SEXUAL HEALTH OFFICE ADMINISTRATO
GREENWICH SEXUAL HEALTH OFFICE
PERSON SPECIFICATION
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Knowledge & Experience
Skills and Abilities
Essential
or
Desirable
Application
Form,
Interview
or Both
Health care professional with
experience in field of either
reproductive healthcare, sexual
health or sexually transmitted
infections
Experience in fielding calls from a
range of clients from different
backgrounds and with different
needs and sign posting them into
relevant services.
An understanding of the
importance of confidentiality as it
relates to this work.
Experience of working across
professional and organisational
boundaries
Essential
Application
& Interview
Essential
Application
& Interview
Essential
Application
& Interview
Essential
Application
At least 2 years’ experience of
working within sexual health
promotion with young people,
male and female in relation to
health issues
Essential
Application
& Interview
Experience of setting up projects
in non-clinical or clinical settings
Experience of patient / service
user involvement
Proven ability to work to tight
deadlines in meeting action plans
and be available for the quarterly
data submission deadlines
Desirable
Application
Desirable
Application
Essential
Application
& Interview
Excellent organisational skills,
Able to work autonomously, in
organising own work load
Confident with I.T. including
the Ability to use MS Word,
Excel, PowerPoint, email, and
other IT packages
Essential
Application
& Interview
Essential
Application
Knowledge of the National
Chlamydia Screening
Programme and
demonstrated understanding
of the issues related to
Chlamydia infection.
Knowledge of HIV,
contraception, STIs
And able to clearly
Essential
Application
& Interview
Essential
Application
& Interview
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communicate information
about sexual health.
Able to work unsupervised,
both independently and as
part of a multi- disciplinary
team
Ability to get on well with
others both professional and
clients.
Ability to manage databases
including the ability to
recognize any data errors
Able to critically appraise own
work
Experience of working with
high volumes of confidential
data
Experience of taking the lead
on data management via a
database such as Mills
Systems- Telecare and
Business Objects
Essential
Application
Essential
Application
Essential
Application
& Interview
Essential
Application
Essential
Application
& Interview
Desirable
Application
Knowledge of the national
strategy and policy context for
sexual health and teenage
pregnancy
Desirable
Application
Knowledge of clinical
governance
An understanding of
discrimination and how this
can affect different
communities.
Able to demonstrate an
understanding of equal
opportunities and an ability to
apply this understanding in
the workplace
Current British full driving
licence.
Desirable
Application
Desirable
Application
Essential
Interview
Desirable
Application
5
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