Mitel Alarm Server
Alarm Server
When dealing with urgent incidents, seconds can be crucial. The Mitel alarm solution ensures
a rapid flow of communication, monitors systems as well as processes, triggers alarms and
organises aid as quickly as possible. It perfectly covers the requirements of hospitals and
nursing homes, in industry and trade, as well as in the public sector.
Monitor, inform and react
The Mitel Alarm Server is a flexible system which offers numerous functions and can therefore be
optimally integrated into existing infrastructure and processes.
A strong team
Combined with a communication system, such as, for
example, MiVoice Office 400, or with connection by
means of Mitel SIP-DECT*, the Mitel Alarm Server becomes
an integrated solution.
In daily communication, users benefit from the full scope
of Mitel services – starting with the telephones, through to
the applications, right up to the communication system.
Due to the deep system integration, the Mitel Alarm Server
benefits from additional functions which the telephone
system provides, among other things
• Alarming on the system terminals
• Acknowledgement of receipt
• Callback to a phone number provided in the alarm text
(direct response)
• Dismissal of alarms and referral to the next escalation level
The advantages are clear:
THE SERVER
• Monitors operations
• Activates the desired services
• Triggers alarms according to predefined models
• Notifies selected (groups of) recipients by text
message (paging), email, SMS or voice message
THE ALARM CAN BE TRIGGERED BY
• Nurse call or fire alarm system (ESPA interface)
• A button which is predefined on the Mitel DECT
or system telephone
• Alarm button
• Web client
• Call to the Alarm Server (audio guide)
• Email (subject line analysis)
• A high-performance information system simplifies daily
communication and helps to improve processes.
• Using the deep system integration, the Mitel alarm solution
offers more options than an adapted solution.
• Maintenance, configuration and installation, etc., are simpler,
faster and less prone to error, as the Alarm Server and the
communication system are directly connected to each other.
*SIP-based DECT systems combine mobility solutions with excellent sound
quality. Additionally, thanks to SIP, the Mitel Alarm Server can also connect to
existing communication systems (by other providers).
Quick, flexible, reliable
Individual monitoring
With its extraordinary flexibility, the Mitel solution is
Particularly in dangerous areas or when personal
convincing in the planning stage, during implementation of
protection in the work place is concerned, the Mitel alarm
the alarm scenarios and also during use.
solution contributes substantially to employee safety.
For example, the option to control the alarm distribution
The Alarm Server in connection with the Mitel 600 DECT phone
depending on time of day ensures total flexibility: On
demonstrates its strengths particularly in mobility monitoring:
holidays and weekends or also during the night, alarms
can be transmitted to different people than during regular
working hours. Active confirmation by the alerted person
can also be required.
POSSIBLE SCENARIOS:
• Call nursing staff
• Trigger an alarm in a disaster situation or in the case of fire
• No-movement and man-down: If the device is no longer
moved or reaches a horizontal position from a vertical
position, the alarm is triggered.
• Escape alarm: If the movement control of the device registers
frantic movements, the alarm follows after a predetermined
amount of time.
• Confirmation and supervision alarm: The employee is required
to confirm his vitality at regular intervals. If this does not occur,
an alarm is automatically triggered and aid is requested.
• Trigger a silent alarm (in the case of riots or assaults)
• Mobilisation of employees during machine breakdown or
technical faults
• Summon contact persons and aid
POSSIBLE AREAS OF APPLICATION:
• Nursing homes, rehabilitation centres and hospitals
• Public institutions, such as schools and administrative
buildings
• Public buildings, such as banks and shopping centres
• High-security areas, such as prisons
• Industrial and production plants
Nurse call
A POSSIBLE DEPLOYMENT SCENARIO
A security guard is on patrol in a power station; he is
accompanied by the Mitel 632 DECT telephone. An
integrated sensor monitors the position of the terminal: if
it no longer moves or is no longer horizontal, for example
because the guard has tripped and fallen, the telephone
begins to ring. The guard is required to switch off the
sound and therefore to confirm his vitality. If this does not
occur, contact is automatically made with the security
centre and an alarm is triggered by text or voice message.
The current position of the guard is transmitted with the
notification so that aid can arrive at the correct location
within a short amount of time.
The nurse call is an essential component of the system in
hospitals or nursing homes and rehabilitation centres. With
This function is also ideal for use in healthcare and the
this, patients and residents have the option of calling the
nursing sector, in heavy industry or in other security-
nursing staff for help at any time.
relevant environments, such as prisons. This so-called
vitality control is also available on the system phones and
The nurse call button is fixed in the direct vicinity of the
therefore is able to be used in monitoring centres, among
patient. On activation, a text message with the most
other places.
important, provided information with regard to the patient
(name and room number) is sent either to the DECT
telephone, the PC in the nurses’ station, the corridor
display or the ward telephone.
For the most part, the acceptance, confirmation or
rejection of the alarm is defined as standard. Additionally,
scenarios can be created in which, for example, the
emergency call to a room for additional medical
personnel, such as, for example, the ward doctor, is
required. For psychiatric institutions, specific escalation
scenarios can also be defined accordingly.
Mitel | 3
Technical faults
Building surveillance and evacuation
A further task of the Alarm Server is to recognise technical
faults early and ideally to prevent machine failures. The
correct people are notified depending on the event and
therefore possible damage is prevented or minimised.
Alarm solutions are used more and more frequently in
public institutions or also schools and day care centres. The
Mitel Alarm Server supports building surveillance, triggers
silent or open alarms and signals evacuations if necessary.
The Mitel alarm solution is also a successful solution in
monitoring building management systems. In this way, for
example, the building temperature can be controlled and
the caretaker can be informed as soon as signs of a failure
of heating or air conditioning are indicated.
As a rule, the alarm is triggered via an emergency button.
This can be fixed to be open or covered. An alarm button
can also be programmed on the desk and DECT phones.
An optional PIN protection, which, for example, is often
used in schools, helps to prevent false alarms.
The Alarm Server can also be used to monitor the
communication system itself and, for example, to report if
a base station of the DECT system has failed or a system
If the button is pressed, a text and/or voice message is
immediately transmitted to reach aid. So that this aid
arrives at the correct location, the exact coordinates of
where the emergency is taking place are transmitted with
the message.
telephone is no longer able to be reached.
Disaster situations and cases of fire
An important task that an alarm solution undertakes is to
recognise and to report fire, flood or even burglary.
In the case of fire, the fire detection system sends a
notification to the Mitel Alarm Server. This triggers
the information chain via the communication system.
Depending on the size of the company, firstly, for example,
the internal security service can be informed, which
then coordinates all further measures. Of course, the fire
station can also be alerted directly (for example outside of
business hours) and/or the caretaker can be informed by
Main features:
• Increased security
• Rapid and short reaction times
• Improved communication and alarm processes
• Simple control and operation of all components
• Great flexibility to adapt to the existing environment and
to changing requirements
• Reliable, secure and integrated solutions
SMS or telephone call.
mitel.com
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20101-39605-315136-R1505-EN