• For drop offs to the Emergency Department, please continue to follow the signs to the Emergency Department (ED) directly.
• Visitors and patients to Starship Children’s Hospital
should use CARPARK B, located behind Starship Children’s Hospital.
5 minute walk to
Grafton Train Station
Main Vehicle Access
to Hospitals
& Carparking
PARK ROAD
AD
RO
K
R
PA
• Visitors and patients to Auckland City Hospital
should use CARPARK A, located on Park Road.
Contact Us
Auckland City Hospital + Starship Children’s Hospital:
(09) 367 0000
Patient Enquiries: (09) 375 4300
To make enquiries about outpatient clinic appointments:
(09) 638 0400
Fax: Auckland City Hospital: (09) 375 7069
Web site:
www.adhb.govt.nz
www.starship.org.nz
For information about services provided at ADHB see
www.healthpoint.co.nz
CARPARK A
37
TAXI
B
A
LabPLUS
Auckland City
Hospital
Support Building
31
32 Auckland City Hospital
TAXI
01
D
30
37.
Carpark B
Carpark A
08
Starship Children's
Health
02
33
56
Main Exit to Grafton
Road & Motorways
To Ronald
McDonald
House
Zero Tolerance to Violence
Patients, families and staff have the right
to be cared for and work in a safe and
supportive environment. Violence of any
kind will not be tolerated in our buildings or
grounds.
Alcohol, Illegal Substances and Weapons
Alcoholic beverages or illegal substances
must not be brought into or consumed in the
hospital and clinical buildings or grounds.
Weapons must not be brought into the
hospital and clinical buildings or grounds.
These items may be confiscated or the
individual removed from the site.
GENERAL INFORMATION
Parking charges
The following rates are valid as of October 1st 2010
0 minutes – 1 hour $4.00
1 - 2 hours $6.00
2 - 3 hours $7.00
3 - 4 hours $8.00
4 - 5 hours
$9.00
5 - 6 hours $10.00
6 - 7 hours $18.00
7 - 8 hours $18.00
Lost ticket $20.00
C
Parking charges apply if you park in the hospital carparks. To
reach the Visitors’ Carpark, use the Park Road entrance and
follow the signs. There is a 2 minute drop off area outside the
Main Entrance.
GRA
Taxi ranks are outside the ACH Main Entrance (Level 4), and
at the Starship Main Entrance (Level 3). There are taxi phones
in the Emergency Departments, on Level 9 of ACH and near
the main entrances.
OAD
Transport and Parking
Buses stop on Park Road near the Main Entrance to ACH.
For information on bus and other public transport routes
to the hospital please call MAXX on (09) 366 6400 or
0800 10 30 80 if calling from outside Auckland or check at
www.maxx.co.nz.
FTO
NR
COMING TO AUCKLAND CITY HOSPITAL AND
STARSHIP CHILDREN’S HEALTH
Grafton Bridge is a bus lane only between 7.00am and 7.00pm
weekdays. This means no trucks, vans or cars can use the
bridge between these times. However pedestrians, cyclists
and motorcyclists are still permitted to use Grafton Bridge at
all times.
CONTACT INFORMATION –
HELP US TO HELP YOU:
Unable to attend an appointment?
Please let us know if you unable to or no longer wish to attend
your appointment. This is important as we may be able to see
another patient at that time.
Confirming Pre-Admission Appointments and Dates for Surgery
Before your pre-admission appointment, it is essential that you
re-confirm that you will be attending. If you have been given
a date for surgery and received a letter with all the details you
can also confirm this with the Contact Centre. If you have
any questions about your pre-admission appointment or date
of surgery, then ask to speak to the Surgical Booker of the
service providing your treatment.
Confirming your Personal Details
Any time you change your address, telephone number or GP
you need to advise us, otherwise appointment letters may be
delayed or lost. Any time you come into a clinic appointment
you will be asked to confirm your current details with the
receptionist.
To contact our Outpatient and Administration Contact Centre
staff call us on 09 638 0400 or if you are out of the area call
0800 PATIENT (0800 728 4368), or fax us on 09 630 9777.
Clinic Visits
Auckland City Hospital
Starship Children’s Health
Welcome
Haere Mai
ki te Tari Ora
o Te Papakainga Atawhai
me te Hohipere
mo nga Tamariki
Have your say about Health Services
To take part in online surveys and discussions go to
www.healthvoice.org.nz
Mobility Parking is available in the Visitors’ Carpark.
Please note there is a 2.1m height restriction in this building.
Hei Oranga Tika Mo Te Iti Me Te Rahi
Healthy Communities, Quality Healthcare
CC5197 09/12
WELCOME
Welcome to Auckland City Hospital (ACH) and Starship
Children’s Health (SCH).
We aim to give you our best service at all times. More
detailed information will be available for you at your clinic,
but please note the following general information. Staff are
always willing to help you with any queries or requests you
may have, so please ask.
Location of the Outpatient Clinics
Please check your appointment letter carefully for the
location of the clinic.
Auckland City Hospital Support Building
Map reference 1, this is labelled Entrance B.
Starship Children’s Health (SCH)
When you arrive, report to the main Outpatient reception on
Level 3 of SCH.
Cancer and Blood Services
Report to the main Outpatient reception of Cancer and Blood
Services (Building 8). Limited parking is available in spaces
marked Building 8. Check the map for the drop off area
nearest your clinic.
Assistance when you arrive
There is a limited “drop off” area outside the main entrance
at Level 4. Wheelchairs are available here or ask at the
reception desk on Level 5. Please allow more time before
your appointment if a wheelchair or orderly is needed.
Volunteer Ambassadors
Volunteer Site Ambassadors are based at the main entrances
during the day if you need help to find your way around
the hospital, clinics, and other areas as needed. All Site
Ambassadors are trained and easily seen in their blue coats.
YOUR CLINIC VISIT
You are looked after by a team who work together to plan
and provide your care. You may see different members of the
team at different times.
All staff who meet you will introduce themselves. All staff
wear an identity badge stating their name and role whether
they are in uniform or not. If you are unsure who staff are,
please ask.
Support people
You are welcome to bring a support person with you to your
appointment. We do ask that where possible, patients only
bring a maximum of two people with them. In some clinic and
procedure areas it is only possible for one person to remain
with you. At times support people may need to wait in another
area.
Children must be accompanied and supervised by an adult at
all times so that they do not wander unattended or make too
much noise.
Timeframes for Clinics
Your clinic visit can be longer if you need procedures or
tests such as X-rays, blood tests, or plaster changes. The
receptionist will be able to tell you about this. If for any reason
you have to leave the clinic before finishing your appointment
please let the receptionist know.
While we try to see people on time, circumstances outside
of our control can cause delays. If you have registered at the
reception desk, and have been waiting more than 30 minutes
past your appointment time, check back with the receptionist.
We have information boards in some of the clinics which we
update if there are any delays.
Medicines
You should be able to tell the doctors about every medicine
you are taking at home. This includes any vitamins, minerals,
herbal or homeopathic remedies, traditional medicines you
take with or without a prescription. Knowing what medicines
you take helps keep your records up-to-date. This is important
as it helps in you getting the right care.
Importance of hand washing
We are committed to reducing the spread of infection in
hospitals and clinics. The most important measure we (staff,
patients and visitors) can all take is good hand hygiene, either
by washing hands with soap and running water or by using
an alcohol hand product. Sinks and alcohol-based hand
hygiene product dispensers are located in the wards and
patient rooms throughout the hospital.
Mobile Phones
Please check with the receptionist or your nurse if you intend
to use a mobile phone. Mobile phones can interfere with
electrical and monitoring equipment. You may be asked not to
use your mobile phone.
Health and Disability Advocates
The Nationwide Health and Disability Advocacy Service
provide a free, independent advocacy service to help people
ensure that their rights are respected. You can contact the
Advocacy Service on phone 0800 555 050.
Personal belongings
Please take care of your personal belongings while you are
at your appointment. We cannot accept responsibility for
personal items.
Teaching and Research
Research studies are carried out to help improve knowledge
and care for patients. Our Clinics and Hospitals are also
teaching centres for doctors, nurses, midwives and other
health professionals in training. You may be asked to consider
taking part in a research project, and / or having a student
or health professional in training involved with your care. You
have the right to say no to being involved with teaching or
research. Your care will not be affected if you do not want to
take part.
SUPPORT SERVICES FOR PATIENTS
Interpreting services are available for people who are deaf
or do not speak English as their first language. If you need an
interpreter, please ask if one has been booked for you. You
can do this when you phone to confirm your appointment.
Social workers are available when you attend hospital to
assist you with family and personal problems. They can
provide information, counselling and liaise and advocate
on your behalf. Your health care team can contact the
social workers for you or you can contact them directly on
extension 25967.
Transition Lounge
See Map. This lounge is in the ACH Support Building,
Level 5. You are welcome to wait here for your transport.
Immediately outside the Transition Lounge there is a
taxi rank and covered parking with a limit of 5 minutes
for those coming to collect you. From Park Road they
should look for Entrance B and drive up the ramp.
There is a nurse on duty in the Transition Lounge.
Smokefree
ADHB is Smokefree and patients and visitors are not permitted
to smoke in the Hospital buildings or grounds. Please plan for
a smokefree hospital visit. The best thing you can do for the
health of your children is to stop smoking.
The following services provide free support to stop smoking
and access to low-cost Nicotine Replacement Therapy:
patches, gum and lozenges.
•
•
•
•
•
•
Quitline: 0800 778 778
Aukati Kai Paipa: Quit Smoking Programme for Maori: (09) 578 0967
Pacific Quit: Quit Programme for Pacific People:
0800 867 848
ADHB Smokefree Services: (09) 307 4949 ext: 26577
ADHB Smokefree Pregnancy Service: (09) 307 4949 ext: 26577
Your doctor or nurse can also assist you
Clinical Records
You are entitled to read your clinical records. Clinical staff are
available to discuss your records with you if you wish.
You may have a free copy of your record or any part of it by
writing to:
Release of Information
Clinical Records Department
Auckland City Hospital
Private Bag 92024
Auckland.
Please send us your personal details (name, date of birth
and address), a copy of some form of identification with your
signature (e.g. passport or driver’s licence) and an outline of
the information required. We will respond to your request
within 20 working days.
Information from your clinical record may be used for clinical
audit or to check the quality of the services we provide. We
will not use the information we gather for these reasons in
any way that identifies you.
YOUR HEALTH, YOUR VOICE
We always welcome suggestions, comments, compliments
and complaints as they help us to improve our services. You
can talk directly to any of the clinical staff caring for you, or
use the options below.
Complaints and Compliments
Our Consumer Liaison Coordinator is available on
(09) 375 7048 or 307 4949 extension 23049.
If you prefer, you can write to:
Consumer Liaison Team
Auckland District Health Board
Private Bag 92024
Auckland
A comments form is available in clinic and ward areas.
PUBLIC FACILITIES
Retail area
On level 5 of ACH there is a range of shops which are open 7
days. Here you can buy newspapers, books, magazines, gifts,
flowers, light meals, drinks and snacks. At the retail pharmacy
you can get prescriptions filled.
Snack and drink vending machines are located in the main
hospital corridors on most floors.
There is a small shopping centre on Park Road across from
the hospital and coffee and food shops under Carpark A.
At Starship there is a cafe (Tiny Bites) on Level 3.
There is an ATM (money machine) in the Level 5 foyer and
also on Level 3 of Starship Children’s Hospital.
Coin and card telephones are in the hospital main corridors.
Phone cards can be bought at the shops on Level 5.
Toilets and parenting rooms
Public toilet areas include toilets for the disabled as well
as parenting rooms with baby change areas and an area
suitable for breastfeeding.
PATIENT RIGHTS
Your Rights
Information about your rights is available in all clinic areas.
Staff will give you details about treatments, procedures and
their likely effects. They will ask for your consent before these
treatments and procedures are carried out.
Please ask if you are unclear about anything that is happening
to you. For procedures such as operations, anaesthesia,
and some diagnostic procedures you have to give specific
consent in writing.
Participate
To take part in online surveys and discussions go to
www.healthvoice.org.nz.
WILL YOUR CARE COST YOU ANYTHING?
Hospital Fees
The Government requires all patients to prove their eligibility
for publicly funded health care before they receive treatment.
The Ministry of Health has provided a website to explain
about eligibility. It is: www.moh.govt.nz/eligibility.
If you are not eligible for publicly funded health care you will
be charged for your care.
To confirm eligibility we need all patients to bring either their
passport or birth certificate or NZ citizenship certificate with
them to a scheduled appointment for details to be recorded
on the ADHB database.
Even if you are a New Zealand citizen we are required
to confirm that status. We understand that you may find
this frustrating; however this will ensure that you are not
inadvertently charged for your appointment.
If you have confirmed your eligibility with another District
Health Board (DHB) you must still confirm this status when
you visit us.
We thank you in advance for your understanding and
cooperation.