2010
Monday 11th October
The Chase Hotel
1
2
Programme of Events
5pm Arrival at The Chase Hotel and photo opportunities
5.30pm Reception, registration and drinks
6pm Housekeeping and timetable
Sue Manser, Associate Director of Learning & Development
6.05pm Welcome and introduction
Dame Janet Trotter, Trust Chair
6.15pm Presentation of the Trust Excellence Awards
Dame Janet Trotter and Evelyn Barker, Deputy Chief
Executive and Chief Operating Officer
6.45pm Presentation of the Long Service Awards
Dame Janet Trotter
7pm Presentation of the Katherine Felix Awards
Maggie Arnold, Nursing Director
7.15pm Presentation of the Learning and Development Certificates
Dame Janet Trotter/Sue Manser
7.35pm Summary and closing remarks
David Smith, Director of Human Resources and
Organisational Development
7.45pm Light refreshments and photograph requests
“Last year was my first experience of the judging
panel and the awards ceremony and it was a
truly uplifting experience. The stories behind
this year’s nominations have been equally
compelling, and I hope you have an enjoyable
and inspirational evening.”
David Smith,
Director of Human Resources and Organisational Development
3
Celebrating Success Staff Awards 2010
Welcome and Thank You
Welcome to the Celebrating Success
Awards 2010.
This evening we will be celebrating those
members of staff who have really excelled this
year, bringing our Trust objectives to life through
the commitment they have brought to their
everyday working lives. The event is an all-round
‘thank you’ to staff from right across the Trust.
There was a great response to the staff awards this year, with more
than 46 nominations returned across the seven categories. The quality
and variety of the nominations was outstanding, making the final
selection a real challenge for the panel.
Dr Frank Harsent, Chief Executive, said: “Every award winner has been
judged to be exceptional, irrespective of their roles within our hospitals.
“All are being recognised for excellence, innovation and the care they
show both to patients and their colleagues.
“Being judged by a panel of your peers will I hope, make the awards
you receive tonight particularly special. Every nominee, as well as many
other members of our staff, also deserve a mention for the outstanding
service they provide to our patients.”
We sincerely thank and congratulate all of our winners tonight, as well
as those who have achieved long service and academic qualifications,
and hope you enjoy this celebratory evening.
Dr Frank Harsent, Chief Executive
4
Introducing the Awards
The annual Celebrating Success Staff Awards are a celebration of the hard work,
dedication and loyalty of staff across the Trust.
Excellence in Patient Care Award
For individuals or teams who have gone the ‘extra mile’ to improve the experience
of patients within their care.
Excellence in Safety Award
Awarded to individuals or teams who have made significant improvements to the
safety of patients, visitors or staff.
Excellence in Improving Working Lives Award
Awarded to individuals or teams who have improved the working life of their
colleagues or staff – for example, improved communication, better team working
and staff development.
Excellence in Partnership/Community Award
For individuals or teams who have linked up with colleagues across the healthcare
community or other local organisations to improve services for patients.
Excellence in Clinical Service Award
For individuals or teams who consistently deliver excellence in clinical services.
Excellence in Quality and Efficiency Award
For those individuals or teams who have demonstrated an ability to deliver an
excellent quality of service through efficient use of resources.
Excellence in Leading and Developing Services Award
Awarded to a ‘leader’ at any level in the Trust who demonstrates a ‘can do’
approach, inspires and motivates the team to provide high quality, innovative
services.
The Katherine Felix Award
This award is given in memory of Katherine Felix, who was a senior nurse and
manager within the Trust for many years. It recognises healthcare practitioners
who demonstrate excellence in developing practice; who raise the profile of
practice development and share innovations in user involvement in care.
Education, Learning and Development Certificates
Staff who have gained a qualification between 1st July 2009 and 30th June 2010
will be presented with a certificate at the awards in recognition of their effort,
achievement and dedication.
Long Service Awards
Any member of staff who has worked for the NHS for 25 years or more will receive
a certificate this evening.
5
Excellence in Patient Care
Susan Hughes
Physiotherapy Assistant Practitioner
“I feel surprised
and privileged
to have been
nominated for
this award, it is
an honour to be
recognised for
the work that
I do with this
specialist patient
group”.
Susan Hughes is a Physiotherapy
Assistant Practitioner who leads on
the care and rehabilitation of patients
who have undergone the life-changing
surgery of amputation.
Sue sees patients through from the start
of their journey and takes an holistic
approach to her patients, involving
families in their care and rehabilitation.
A satellite prosthetic clinic is run by Sue
every week at Gloucestershire Royal
Hospital in conjunction with Southmead
Hospital.
Sue was one of the first assistants
to join the British Association of
Chartered Physiotherapists in Amputee
Rehabilitation. She is working towards
a Foundation Degree and has formed
6
strong professional links with others in
her field which helps patients to make
smooth transitions between units and to
gain advice when needed.
Everyone who nominated Sue talked
about her caring nature and that she
provides essential emotional support
to patients who have undergone
frightening and life-changing surgery.
One young serviceman injured in Iraq
said: “Sue has given me my life back.
I can do things that I thought I would
never do again.”
Sue said: “I feel surprised and privileged
to have been nominated for this award,
it is an honour to be recognised for the
work that I do with this specialist patient
group”.
Excellence in Safety Award
Jeanette Welsh, Jon Pye and Jim Hamilton
IT Services
“It was a
pleasure to
work on a
project that
will make a
difference to
the safety of
both patients
and staff.”
Jeanette Welsh, Jon Pye and Jim Hamilton
worked together to develop an IT solution
to the very human issue of safeguarding
adults. The Trust Safeguarding Log allows
Safeguarding Alerts provided to the Trust
by other agencies to be stored securely and
accessed in a fast and easy way by clinicians.
Before the system was developed it was a
challenge to communicate across all Trust
areas about information contained in an
alert. The alerts arrive within the Trust
through various channels and inform clinical
teams about the concerns of agencies such
as social services or the police about people
who are vulnerable, for instance due to
domestic abuse.
While Jon and Jim developed the IT system,
working closely with staff to ensure that it
met the needs of clinical staff, Jeanette was
responsible for training staff to use it.
Jim Hamilton said: “I am very pleased to
receive the Excellence in Safety Award this
year. It was a pleasure to work with my
fellow team members on a project that will
make a difference both to the safety of
patients but also staff.”
Jeanette Welsh said: “I am really excited that
we have won the Excellence in Safety Award.
None of us could have done this alone, it has
been a real team effort to get the system up
and running smoothly.”
Jon Pye said: “I feel extremely privileged
that the Nursing sector has recognised the
commitment I have provided to the trust
within my role as Software Developer. I
would like to say a special thank you to
Maggie Arnold, Jeanette Welsh, Sherri Cheal
and Gill Bridgland for all the gratitude they
have so thoughtfully shown.”
7
Improving Working Lives
Helen Warrener
Divisional PA to the Women’s and Children’s Division
“She is well respected by us
all, and her opinion is often
requested. ”
Helen Warrener is the Divisional PA to
the Women’s and Children’s Division who
has been nominated for improving the
working lives of those she assists and
supports on a daily basis. A recurrent
theme in the multiple nominations made
for Helen is her cheerful willingness, her
‘can do’ attitude and praise for someone
who always ‘goes the extra mile’ to find
and provide information or help with
divisional tasks.
One nominator said: “Helen is always
willing to help, nothing is too much
trouble for her and without Helen on the
other end of the phone my job would be
much harder than it is. She is invaluable
and has improved my working life
immeasurably.”
8
Another divisional colleague said: “Helen
is helpful, considerate, approachable
and assists in solving many day to day
problems. She is well respected by us
all, and her opinion is often requested.
Helen excels in carrying out all her duties.
She is instrumental in ensuring that our
Division’s wheels continue to turn!’
Helen said: “It’s a privilege to work for
the NHS and I’m surprised and delighted
to have been nominated for this award.
It’s lovely to have my achievements
recognised by my colleagues and to feel
valued and supported by the Trust and
its staff”
Excellence in Partnership/Community
Bev Farrar and Carol Forbes
Hospital Learning Disability Liaison Nurse Team
“The Hospitals Trust has made
tremendous progress towards
ensuring the needs of people with
Learning Disabilities are met.”
Although a small and relatively new
team, Bev and Carol have made a
significant impact on improving the
experience of care for people with a
learning disability, their families and
carers.
Their enthusiasm and commitment to
their roles has been evident through
the many projects they’ve been
involved with, and the manner in which
they communicate with teams and
support teams has been approachable,
knowledgeable and supportive.
Best practice in supporting patients with
learning disabilities is evolving, and this
team are at the leading edge of ensuring
this happens across the Trust. They
are developing resources and tools for
clinical staff to support best care and to
improve knowledge and skills.
Provided by ²gether NHS Foundation
Trust, this specialist team works solely
with our Trust and have demonstrated
true partnership working.
Bev and Carol commented: “We are
delighted to have our work recognised
in this way. The Hospitals Trust has
made tremendous progress towards
ensuring the needs of people with
Learning Disabilities are met and the
developments within the acute services
are really exciting. There is still a lot to
do but this first year has demonstrated
how well Learning Disabilities and acute
services can work effectively together
and that this will continue in the years to
come.”
9
Excellence in Clinical Services
Diabetes Specialist Nurses and
Diabetes Dieticians
“I am delighted that our continuing dedication to providing
care to people with Diabetes has been appreciated.”
The Diabetes Specialist Nurses and
Dieticians have adapted to change,
improved service and built a strong and
efficient team. They have excelled in
providing a prompt and efficient service
to patients and have built a strong team
within the department.
Julie Campbell, Lead Diabetes Specialist
Nurse has been an understanding and
efficient manager and successful at
leading change, which has resulted
in cross-site, flexible working and the
standardisation of care right across the
county.
The Diabetes Specialist Nurses have
become multi-skilled in different areas
of Diabetes services and now see new
Type 1 patients urgently in clinic to avoid
10
hospital admission, as well as offering
telephone and face-to-face patient
support.
Both the DSN’s and Dieticians have
worked hard to provide a holistic,
multi-professional service to patients
as well as playing an important role in
training staff on management of hypos
and insulin safety as part of the Think
Glucose project.
Julie Campbell says: “We are all
overwhelmed with this award and feel
valued and appreciated that the Trust
has recognised our hard work. I am
delighted that our continuing dedication
to providing care to people with
Diabetes has been appreciated.”
Excellence in Quality and Efficiency
Portering and Pharmacy Teams
Releasing Time to Care project
“Recognition of the hard work and
effort that has been involved in
achieving a successful new supply
system in the trust.”
Following a Rapid Improvement Event
focused on Releasing Time to Care,
members of the portering and pharmacy
teams developed new ordering and
delivery systems for IV fluids to the
ward areas. The wards now receive the
right amount of fluids on a daily basis,
reducing waste and cost and improving
ward environments which no longer have
to store vast numbers of boxes of fluids.
The new system required both teams
to think and work differently, to think
‘outside the box’ to come up with a
completely new way of doing things.
Both teams did with this with good
humour, and by making the changes
themselves, with minimal fuss and true
professionalism at all times.
Excellent role models, the teams are
recognised for their determination
to succeed as well as the quality and
efficiency which defines this award.
Anthony Miles, Portering Services
Manager said: “I am delighted that the
Portering team have been recognised
for this award together with our
colleagues in Pharmacy. They have all
worked tirelessly in implementing this
new process which has fulfilled the
objectives of the initial event whilst
simultaneously absorbing the additional
workload created, raising the profile of
our department and eliminating a long
standing bulk manual handling issue.”
11
Tracey Underwood, Senior Pharmacy
Technician said: “The ‘Releasing Time
To Care’ project gave pharmacy an
opportunity to have a say in improving
patient services which rely on joint
working between pharmacy, porters and
12
nurses. Pharmacy staff are proud to have
been given this award, as recognition of
the hard work and effort that has been
involved in achieving a successful new
supply system in the trust.”
Excellence in Leading and Developing Services Award
A&E Nurses
Senior Sister Sherri Cheal and the Nursing Staff at ED, GRH
“The demands on the ED have been immense over the past year, so
I was delighted to nominate our Nursing Staff for this award.”
The introduction of UTOPIA changed
our Emergency Departments almost
overnight on the first Wednesday of
August 2009. As a result, attendances
rose by around 25% - a burden on any
department, let alone one which sees
some of the most unwell and unstable
patients in the Trust on a daily basis in
challenging environments.
Despite this, the ED Nursing Staff have
shown a dedication to maintaining the
highest of clinical standards from the
start of the project. Staff were required
not only to maintain the 4-hour wait
and ambulance turnaround times, but
also to maintain quality of care and
met a number of other challenges.
The demands on all the staff in the
Emergency Departments has been
unremitting, with new developments
and on-going changes to cope with.
Tom Llewellyn, ED Consultant at
Cheltenham General commented
“Throughout this period of change, both
departments have been underpinned
by the experience and dedication of the
ED nurses, who have been hard-working
and resilient at all times and are very
deserving winners of this award.”
Nursing staff have always maintained
good humour and team work, actively
supporting and encouraging junior
doctors and middle grades in their work.
Services have been developed, including
the expansion of the ENP service to
13
Excellence in Leading and Developing Services Award
A&E Nurses
Sister Alison Ashley and the Nursing Staff at ED, CGH
“Both departments have been
underpinned by the experience and
dedication of the ED nurses, who
have been hard-working and resilient
at all times“
reduce waits for patients with minor
conditions and to improve the patient
experience and quality of service.
Without the effective and efficient
leadership of senior nurses such as
Sherri Cheal, Alison Ashley and Kathryn
Nicholas, the departments would have
been simply unable to handle the load.
The ED Nursing teams continue to rise to
whatever challenge they face. The way
they function as a multi-disciplinary team
is an example to the whole organisation
and their focus on patient safety, dignity
and care is second-to-none.
Mark Allen, ED Consultant,
Gloucestershire Royal Hospital said “The
demands on the ED have been immense
over the past year, so I was delighted
to nominate our Nursing Staff for this
award.”
UTOPIA
14
Excellence in Leading and Developing Services Award
The Breast Screening Team
“We are delighted to be given this award
which means so much to us, but also would
like to receive it on behalf of all the staff
working in Breast Imaging. ”
The Breast Screening Team moved to
their new unit at Thirlestaine Breast
Centre in October 2009. The aim was to
concentrate expertise for both screening
services and symptomatic services under
one roof. The venture also offered the
opportunity for converting the imaging
provided to full field digital imagery
(including two mobile mammography
units) to replace the former analogue
services. The unit was the first in the UK
to become fully digitised.
Due to rigorous planning and teamwork,
co-ordinated and led by Caroline
Dobson, Superintendent Radiographer,
Helen Farmer, Office Manager, and Nick
James, PACS Manager, the transition
from the previous premises was seamless.
Always putting the patient view at the
centre of their working perspectives,
their example has been inspirational to
the teams they lead.
Caroline Dobson said: “Nick, Helen and
I would just like to say we are delighted
to be given this award which means so
much to us, but also would like to receive
it on behalf of all the staff working
in Breast Imaging. Without their hard
work and loyalty to the Trust and the
department over the past 18 months the
Thirlestaine Breast Centre would not be
the success it is.”
15
Katherine Felix Award Winner
Donna Parkin
Consultant Nurse within the Vascular Service
“It is especially
touching as I knew
Katherine personally
and recall her great
support of nursing
ventures that have
a patient-centred
approach.”
This year’s Katherine Felix Award has been
awarded to Donna Parkin, Consultant Nurse
within the Vascular Service at Gloucestershire
Royal Hospital for her initiative entitled ‘Nurse Led
Pinch grafting in the Diabetic Foot’.
The Katherine Felix Award is given to reward
excellence in nursing and healthcare practice;
prize money of £500 is allocated to the winner to
be used to develop their initiative further.
Donna’s innovation has demonstrated innovation
in nurse-led care. Within this new initiative,
patients who have had digital or foot amputation
for diabetic foot ulceration undergo pinch
grafting within the ward environment. This
nurse-led innovation attempts to improve
wound healing. The initiative was presented at
the Society of Vascular Nurses Conference last
year. An audit of the work is ongoing and will
16
be presented to the Trust Board and the Quality
Committee shortly.
Donna says “It is a great honour to have been
awarded the Katherine Felix Award. It is especially
touching as I knew Katherine personally and recall
her great support of nursing ventures that have a
patient-centred approach.
Our current project of skin grafting diabetic
patients following amputation has been
developed through truly collaborative
teamworking between nurses and surgeons in
order to improve wound healing and hopefully,
prevent further foot deterioration.
I am not one who relishes attention and to
receive such an award is not only humbling, but
is a tribute to our patients who keep positive in
the face of a disease which can have devastating
consequences.”
Education, Learning and Development
Certificates
These certificates are presented
in recognition of the effort,
achievement and dedication of the
many staff who have successfully
gained more than 374 qualifications
while working for the Trust this
year. The names of all recipients will
be published on the intranet and
printed in Outline following the
awards.
In recognition
of 25 years
service to the
NHS in Glouce
stershire
Long Service
Any member of staff who has
worked for the NHS for 25 years
or more will receive a certificate
together with a gift voucher worth
£150. The names of the 60 staff will also be published following the
presentation tonight.
17
Dame Janet Trotter
Dame Janet Trotter has been Chair of
the Trust since 2002. This year, Dame
Janet was appointed to the position of
Lord-Lieutenant of Gloucestershire, a
role she will take up this month on the
retirement of the current incumbent.
She will be therefore be leaving the
Trust, so this evening will be her last
Staff Awards presentation in her
capacity as our Chair.
The role of the Lord-Lieutenant is to be
the representative of Her Majesty the
Queen in Gloucestershire. Dame Janet
said: “I am thrilled and honoured by this
appointment. I have served the people
of Gloucestershire for some twenty
years now and have come to love the
county and to value both the businesses and the enormous variety of
organisations which do so much to promote the common good. I will
do my very best to serve Gloucestershire as together we face new and
different challenges.”
Dr Frank Harsent, Chief Executive said: “I was delighted to hear about
this appointment. Dame Janet is energetic, enthusiastic and a fantastic
people person and the Lord-Lieutenant’s office will benefit from these
admirable qualities which have served the Trust so well during her term
as our Chair.”
18
19
Don’t forget that you can nominate your colleagues or
team for next year’s awards.
2010
Posters will be sent out in May 2011 and details will be
included in Outline and on the intranet.
If you have any comments or suggestions, please contact
the Communications Team on 08454 223563 (CGH) or the
Learning & Development Team on 08454 226097 (GRH).
20