Building a fairer Britain: Reform of the Equality and Human Rights Commission March 2011 � Contents ContEnts � FOREWORD 1 ExEcutivESummaRy 3 intRODuctiOn–abOutthiScOnSultatiOn 8 chaptER1: EhRc’ScOREFunctiOnS 10 chaptER2: nOn-cOREactivitiES 18 chaptER3: achiEvinggREatERvaluEFORmOnEyanDaccOuntability 25 chaptER4: OuRappROachtOREFORm&nExtStEpS 28 annExa: SummaRyOFcOnSultatiOnquEStiOnS 30 annExb: 32 pROFORmaFORRESpOnSES REFEREncES 49 iii Foreword FoREwoRd � Equality and human rights are fundamental to building a strong economy and a free and fair society. this Government is committed to tackling the barriers to equal opportunities and social mobility that hold individuals back and to restoring the rights of individuals in the face of encroaching state power. As we set out in the Equality strategy, ‘Building a Fairer Britain’, we need to take a new approach – one that recognises that we cannot tackle the problems we face simply by calling for new legislation and more central prescription. we need to work with all sectors of society, including businesses, the voluntary sector and wider civil society to effect lasting change. And we need an approach that recognises people’s complex identities and individuality, and promotes equality of opportunity and greater freedom for all. this new approach is reflected in the original aims of the Equality and Human Rights Commission (EHRC), which brought together the Commission for Racial Equality, the disability Rights Commission, and the Equal opportunities Commission into a single cross-cutting body to protect, enforce and promote equality and human rights for all. Unfortunately, since its establishment in 2007, the Commission has struggled to deliver against its remit and provide value for money. decisions taken by the last Government undoubtedly made its task more complex but the EHRC has not been cost effective for the taxpayer. this consultation document sets out our plans to reform the Equality and Human Rights Commission to ensure the EHRC no longer carries out those activities which we do not consider to be their core activities and which can be done better or more cost effectively by others. our 1 vision is that the Equality and Human Rights Commission should become a valued and respected national institution, focusing on its core role as a strong, modern equality regulator and Unaccredited national Human Rights Institution. It should champion effective implementation of equality and human rights law, work strategically with a wide range of partners to build capacity, hold Government and others to account for their performance on equality and human rights, build and use a strong evidence base. the reforms also set out how the Commission needs to ensure it safeguards and uses public money wisely. we look forward to hearing your views. Rthontheresamay ministerforWomenandEqualities 2 lynneFeatherstonemp ministerforEqualities Executive summary ExECUtIvE sUMMARy � contexttoreform 1. 3. the Government remains of the view that there is a clear legal need for an independent equality regulator and national Human Rights Institution. However, whilst the Commission has carried out some important work that has deepened our knowledge and understanding of equality and human rights, overall its performance to date has been weak. It has struggled to deliver against its policy remit, for instance attracting criticism from the Joint Committee on Human Rights on its failure to integrate human rights into its work. At the same time it has not been able to demonstrate that it is delivering value for taxpayers’ money, resulting in the qualification of its first two sets of accounts. the sheer breadth of the Commission’s remit, combined with errors made in the process of setting up and the transition agreements put in place by the previous Government, have contributed to the underperformance of the Commission to date. 4. therefore the decision was taken to retain the Commission but substantially reform it to focus it on the areas where only it can add value, to increase its accountability to the Government, Parliament and the public, and to improve its effectiveness and value for money. A key commitment of the coalition programme for government is to ‘reduce the number and cost of quangos’.1 In order to deliver this the Government carried out a major review of public bodies last year. the review’s aims were to increase accountability for actions carried out on behalf of the state, to cut out duplication of activity, and to discontinue activities which are no longer necessary. the future of the Equality and Human Rights Commission (EHRC) was considered as part of this review. 2. the EHRC was established in october 2007 with a very broad remit. It replaced and took over the work of the Equal opportunities Commission, Commission for Racial Equality and disability Rights Commission and was also given responsibility for promoting equality and tackling discrimination in respect of age, sexual orientation and religion or belief, promoting good relations between groups and providing institutional support for human rights. the Commission was tasked with taking a cross-cutting approach to equality and human rights issues and given a number of new powers and duties. 3 5. we want the Equality and Human Rights Commission to become a valued and respected national institution. to do so, we believe it must focus on its core role as an independent equality regulator, working in accordance with Hampton principles for modern regulators,2 and as a Un-accredited national Human Rights Institution; and it must be able to show that it is using public money wisely. •� working in partnership with organisations to highlight good practice and build their capacity to eliminate unlawful discrimination, advance equality of opportunity and foster good relations. •� Monitoring compliance with equality legislation and, in partnership with civil society organisations, holding Government and public bodies to account for their performance on equality, for example on their compliance with the new public sector Equality duty. •� Intervening to address non-compliance including by bringing or supporting individuals to bring strategic test cases to clarify and enforce the law. •� Maintaining a robust evidence base to inform and drive improvements in equality practice and against which progress towards a more equal society can be monitored. •� Helping the Government to evaluate and monitor the effectiveness of the Equality Act 2010. 9. we propose to repeal the General duty at s.3 of the 2006 Act, because we believe it creates unrealistic expectations about what an equality regulator and national Human Rights Institution can achieve. And we are seeking views on whether a separate ‘good relations’ remit is still necessary or appropriate in the light of the Commission’s activities in the last three years and the strengthened requirements on public bodies to promote good thisconsultationsetsoutourplansto reformthecommissiontoachievethisaim, andseeksviewsonourapproach. proposalsforreform 6. we propose legislative and non-legislative reforms in three key areas: i) To set out more clearly the EHRC’s core functions as an independent equality regulator and National Human Rights Institution; 7. we wish to make a number of changes to the EHRC’s statutory framework, the Equality Act 2006, in order to transform EHRC into a body which is better focused on its core functions and makes improved use of taxpayers’ money. 4 8. we propose to amend section 8 of the Equality Act 2006 to focus the Commission on the following core equality functions: •� Promoting awareness of equality legislation so that individuals, employers and others understand their rights and obligations. Executive summary relations, which EHRC will be subject to and have responsibility for regulating. 10. the Government wants EHRC to define and fulfil its human rights remit more effectively. By narrowing the overall breadth of the Commission’s remit, we believe we will enhance its capacity to develop and deliver a programme to promote and protect human rights. we do not consider it necessary to amend the duties set out in section 9 of the Equality Act 2006 to achieve this. 11. In carrying out its functions, we want the EHRC to work with a wide range of partners, and in particular strengthen its links with the business community and voluntary sector. we also attach importance to the EHRC retaining a strong and distinct presence in wales and scotland, working closely with the welsh Assembly Government, the scottish Government and the scottish Human Rights Commission. Chapter 1 provides more detail of our proposals for redefining the Commission’s core functions, including the proposed legislative changes. ii) To stop non core activities and, where appropriate, make alternative provision, where they can be done better and/or more cost-effectively by Government or other civil society/private sector providers; 12. As part of the Cabinet office’s review of public bodies, the Government considered what activities presently being carried out by the Commission are not required to deliver its core functions – as an independent equality regulator and national Human Rights Institution – and/or may duplicate activity elsewhere. 13. In particular, we are seeking views on whether the Government should repeal the Commission’s power to make provision for conciliation services. this does not fit well with the Commission’s strategic regulatory role; there is a risk of duplication given the range of mediation services out there; and there are concerns about the costeffectiveness of the Commission’s provision to date. 14. Because of concerns about the reach, effectiveness and value for money of the Commission’s provision of equality information, advice and support, a separate Government review of these activities was carried out to inform the spending Review. In light of that review, the Government has decided to stop funding the Commission’s provision of its helpline and grants programmes from 31st March 2012 – when the Commission’s existing grants programmes were due to come to a natural end. Instead, the review concluded that for: •� general information & advice for citizens – the Government should commission a new, equivalent service from the private sector or civil society; 5 •� provision of legal and strategic grants programmes to voluntary organisations – the Government intends to establish an alternative funding stream to better support the voluntary and community sector in a fair, transparent and joined-up way that fits with the Government’s wider support of the sector and its promotion of social action to build a more inclusive and cohesive society. 15. the Government is aware that the EHRC’s helpline was also used to support a complaints handling service for disabled air travellers. In light of the decision to replace the Commission’s helpline, the Government is seeking views on whether it may be more appropriate for the Air transport Users Council (AUC) – the consumer body and complaints handler for other aviation consumer matters – to provide this service in the future. 16. the Government Equalities office will engage with key partners in developing our proposals in these areas. and effectiveness, and secure appropriate accountability both to Ministers and Parliament. 18. the key legislative reforms proposed are: •� a statutory requirement for EHRC to lay an annual business plan before Parliament enabling Ministers to ensure that the business plan provides sufficient detail as to how the EHRC intends to spend its budget; •� a statutory requirement for EHRC’s Chair and CEo to have regard to using public money efficiently and effectively; •� to make explicit that the secretary of state may impose a financial sanction, where EHRC can be shown to have mis-spent taxpayers’ money; •� to make clear that as a publicly funded body EHRC is subject to Government public expenditure restrictions. 19. the key non-legislative changes already being implemented are measures to: Chapter 2 provides more detail. iii) To clarify the Commission’s relationship to Government and strengthen further its governance and systems to provide greater transparency, accountability and value for money 6 17. In the light of the experience of the Commission’s first three years, we are also proposing legislative and non-legislative changes to improve EHRC’s use of taxpayers’ money, increase its efficiency •� achieve the Budget reductions, set out in spending Review 2010, including through a move to shared ‘back office’ services; •� improve corporate governance, including work to revise the Framework document setting out EHRC’s responsibilities in managing public money. •� increase accountability for the Commission’s operational performance against its business plan and its financial Executive summary these changes are set out in full in Chapter 3. 23. Implementation of non-legislative reform proposals, including the changes necessary to meet the budget reductions set out in the spending Review, has already begun. Ourapproachtoreform&nextsteps Chapter 4 provides more detail on our approach to reform. management, by making clear the financial consequences of mismanagement. 20. the Government is also inviting views on how best to effect these reforms. 21. we believe that a combination of legislative and non-legislative reform will ensure that Government, the Commission and Parliament have a clear and shared view about the nature and extent of the Equality and Human Rights Commission’s role: the “what” which will leave the Commission the necessary discretion on the “how”, while increasing accountability on its performance. setting out our reforms clearly and openly in legislation will help to maintain the Commission’s independence as an equality regulator and ‘A’ status national Human Rights Institution. 22. where we consider legislative change is desirable, powers to make the relevant regulations have been included in the Public Bodies Bill currently before Parliament. we would expect to consult on draft regulations this summer, although this proposed timetable is dependent on the progress of the Public Bodies Bill and the availability of Parliamentary time. 7 IntRodUCtIon � 1. •� •� •� this consultation seeks views on a range of legislative and non-legislative proposals which aim to: set out more clearly the EHRC’s core functions as an equality regulator and national Human Rights Institution; stop non-core activities and where appropriate make alternative provision where they can be done better and/or more cost-effectively by Government or other civil society/private sector providers; •� voluntary and community sector organisations. •� trade Unions. Comments from other interested parties are also welcomed. territorialscope 3. clarify the Commission’s relationship to Government and strengthen further its governance and systems to provide greater transparency, accountability and value for money. intendedaudience 2. 8 this consultation will be of particular interest to: •� Equality organisations. •� Human rights organisations. •� Business representatives. •� Public sector organisations. the EHRC’s remit covers the whole of Great Britain (England, wales and scotland) although its human rights functions are more limited in scotland where there is a separate scottish Human Rights Commission. these proposals will therefore apply to the Commission’s work in all three countries. the Government will consult the welsh Assembly Government and scottish Government on these proposals to ensure they reflect the needs and circumstances of those nations. impactassessments 4. we have carried out a regulatory impact assessment. this is being published separately at www.equalities.gov.uk. 5. we have also carried out an initial assessment of the impact of our proposals on age, disability, gender, gender reassignment, race, religion or belief and Introduction sexual orientation equality, and human rights. this is being published separately at www.equalities.gov.uk. we will continue to discuss and assess the likely impact of our proposals with interested parties over the course of this consultation. 10. Please tell us whether you are responding as an individual or are representing the views of an organisation. If you are responding on behalf of an organisation, please tell us whom the organisation represents and, where possible, how the views of members have been sought. Durationofthisconsultation queriesaboutthisdocument 6. this consultation begins on 22march2011 and ends on 15June2011. Any views received after the closing date may not be considered or reflected in our analysis. howtorespond 7. A summary of the consultation questions is provided at annexa. we would be grateful if you could use the electronic version of the response proforma to submit your comments; this is available for download from the Government Equalities office website at http://www.equalities.gov.uk 8. Responses should be sent by email to: [email protected] or by post to: � Louise sutton � Government Equalities office � Zone G10, 9th Floor � Eland House � Bressenden Place � London sw1E 5dU � 9. 11. Any queries about this document should be made to: name: Louise sutton telephone: 0303 444 4092 Email: [email protected] 12. If you require an alternative accessible format of this document, please send your request to: Email: [email protected] (please state ‘Accessible format request’ in the subject line) Post: EHRC Reform Consultation Accessible Formats Government Equalities office Zone G10, 9th Floor, Eland House Bressenden Place, London sw1E 5dU Please ensure that your response reaches us by 15June2011. 9 CHAPtER 1: EHRC’s CoRE FUnCtIons � 1.1 we want to focus the Equality and Human Rights Commission on its core functions – the areas where it alone can add value – as an equality regulator and national Human Rights Institution. this chapter sets out the Government’s view of what these functions should be, and makes proposals for amending the EHRC’s statutory framework to ensure it better reflects these functions. EhRc’sexistingequalityandhumanrights duties 1.2 Currently, EHRC is subject to a series of duties relating to its equality and human rights remits. 1.3 section 3 imposes a ‘general duty’ on EHRC to: “…exercise its functions… with a view to encouraging and supporting the development of a society in which: a)� people’s ability to achieve their potential is not limited by prejudice or discrimination; b)� there is respect for and protection of each individual’s human rights; c)� there is respect for the dignity and worth of each individual; 10 d)� each individual has an equal opportunity to participate in society; e)� there is mutual respect between groups based on understanding and valuing of diversity and on shared respect for equality and human rights.” 1.4 section 8 imposes a series of duties on EHRC relating to equality and diversity: “the Commission shall…: a)� promote understanding of the importance of equality and diversity; b)� encourage good practice in relation to equality and diversity; c)� promote equality of opportunity; d)� promote awareness and understanding of rights under the equality enactments; e)� enforce the equality enactments; f/g) work towards the elimination of unlawful discrimination and harassment.” Chapter 1: EHRC’s core functions 1.5 section 9 imposes a series of duties on EHRC relating to human rights: “the Commission shall… c)� work towards the elimination of prejudice against, hatred of and hostility towards members of groups; and a)� promote understanding of the importance of human rights; d)� work towards enabling members of groups to participate in society b)� encourage good practice in relation to human rights; c)� promote awareness, understanding and protection of human rights; d)� encourage public authorities to comply with section 6 of the Human Rights Act 1998. there is an associated power at section 19 of the Equality Act 2006, which, in pursuance of its duties at section 10, gives the Commission a power to: “make, co-operate with or assist in arrangements – a)� for the monitoring of kinds of crime affecting certain groups; 1.6 section 10 imposes a good relations duty: “the Commission shall…. a) promote understanding of the importance of good relations – i) between members of different groups, and ii) between members of groups and others, b)� encourage good practice in relation to relations; i) between members of different groups, and ii) between members of groups and others, b)� designed to prevent or reduce crime within or affecting certain groups; c)� for activities (whether social, recreational, sporting, civic, educational or otherwise designed to involve members of groups) 1.7 this chapter also contains proposals relating to section 12 – the duty to monitor progress. pROpOSalOnE–Repealingthe general Duty 1.8 the Government proposes to repeal the general duty at section 3 (para 1.3). this duty is intended to set the societal context within which EHRC should carry out its functions, but in the Government’s 11 view it has no specific legal function and does not help to clarify the precise functions the EHRC should carry out as an equality regulator and national Human Rights Institution. It creates unrealistic expectations – both positive and negative – about what the EHRC, as an equality regulator and public body performing certain defined EU and human rights functions, can achieve. question1:DoyouagreethatSection3 shouldberepealed? pROpOSaltWO–amendingtheequalities dutiesatsection8toclarifyEhRc’score equalityfunctions 1.9 the Government considers that the core functions EHRC should carry out as an equality regulator, and the activities it should undertake to fulfil these functions, are as follows: 12 a) Promoting awareness of equality legislation, so that individuals, employers and others understand their rights and obligations. this function involves the Commission working with regulators, inspectorates sector and trade bodies to produce tailored advice, non-statutory guidance and Codes of Practice that enable individuals and organisations to understand their rights and obligations under the legislation and the practical steps they need to take in order to comply with the legislation. b) Working in partnership with organisations to highlight good practice and build their capacity to eliminate unlawful discrimination, advance equality of opportunity and foster good relations. Partnership working to develop and promote agreed sector standards and make available information on good practice and benchmarking will enable the EHRC to magnify its impact despite reducing budgets. ‘Good practice’ can be defined as practice which helps organisations to tackle the barriers that hold people back and advance equality of opportunity. this work could include the promotion of toolkits, construction of tailored databases, establishment of networks of organisations that want to learn from each other, and other benchmarking and comparison techniques. Chapter 1: EHRC’s core functions c) Monitoring compliance with equality legislation and, in partnership with civil society organisations, holding Government and public bodies to account for their performance on equality, for example on their compliance with the new Public Sector Equality duty. EHRC will continue to have a range of tools at its disposal to monitor levels of compliance with the equality enactments, for example the ability to undertake investigations into suspected breaches of the law and assess public authorities’ compliance with the forthcoming Equality duty. EHRC should work in partnership with other regulators and inspectorates, trade and sector bodies to ensure they monitor compliance in the course of their regulatory activities. EHRC should also build the capacity of the voluntary and community sectors to use the transparency requirements built into the new public sector Equality duty to hold public bodies to account for their performance in eliminating discrimination, promoting equality of opportunity and fostering good relations. d) Intervening to address non-compliance including by bringing or supporting individuals to bring strategic test cases to clarify and enforce the law. there is an important and continuing role for the Commission to challenge unlawful discrimination, using its existing enforcement powers. the Commission has powers to instigate Judicial Reviews, issue public sector Equality duty compliance notices, intervene in legal cases and provide legal assistance, as in the recent case of Preddy and Hall v Bull3 for example. EHRC should continue to take a strategic approach to enforcement action, choosing cases by reference to a range of criteria such as the severity or persistence of the breach being tackled, the likelihood of the case benefiting a large number of people, and the value for taxpayers’ money which legal action will provide. 13 e) Maintaining a robust evidence base to inform and drive improvements in equality practice and against which progress towards a more equal society can be monitored. EHRC has an important role to play as a centre of expertise on equality issues, gathering together the evidence about inequalities affecting the groups protected by anti-discrimination law. EHRC can draw not only on traditional research/survey evidence but also the intelligence it gains through its functions of monitoring and enforcing the law, including information gained through its inquiries and work with other regulators and inspectorates and groups representing organisations in the public, private and voluntary sectors. this evidence base will underpin EHRC’s work across all of its functions and enable it to report to Parliament on progress being made towards a fairer society, in compliance with its duty to monitor progress in section 12 of the Equality Act 2006. 14 f) Helping the Government to evaluate and monitor the effectiveness of the Equality Act 2010. the knowledge gathered through the regulatory functions and activities set out above puts EHRC in a strong position to make recommendations to Government about the effectiveness of the Equality Act 2010 and whether it should, in EHRC’s view, be amended, repealed or further consolidated. In addition, EHRC should advise Government and Parliament objectively about the likely equality implications of proposed laws, but without duplicating or usurping the role of others, notably campaigning organisations or lobby groups. 1.10 Currently, section 8 of the Equality Act 2006 (at para 1.4) contains some duties that are very broad in nature and do not equate to specific regulatory functions that EHRC must carry out. For example, duties to promote understanding of the importance of equality and diversity and promote equality of opportunity can be fulfilled by undertaking a very wide range of activities, including some which are not regulatory in character. For example, the EHRC’s summer camps for young people may promote equality of opportunity and understanding of the importance of equality and diversity but they do not contribute to the fulfilment of EHRC’s core role as a regulator of equality law. Chapter 1: EHRC’s core functions 1.11 we therefore propose to remodel EHRC’s statutory equality duties (section 8 of the Equality Act 2006) so that they better reflect the list of functions set out in para 1.9. these changes are intended to clarify EHRC’s remit by making more explicit the core functions which the Government considers the Commission should carry out as an equality regulator. question2:Doyouagreethatremodelling thedutiesats.8oftheEqualityact2006 tomirrortheroleandfunctionssetoutin para1.9ofthischapterwillhelptofocus EhRconitscorefunctionsasanequality regulator?ifnot,whatdoyouthinkEhRc’s corefunctionsshouldbe? 1.12 we also propose to amend the section 12 duty to monitor progress, so that it requires the Commission to publish a report on progress being made every five years rather than the current three. this will tie into the Parliamentary cycle, be more cost-effective, and ensure that subsequent reports capture meaningful change over time. Currently, the duty in section 12 is linked to progress towards a society with the characteristics specified in section 3. In light of our proposal to repeal section 3, we propose to specify in section 12 what we want EHRC to measure. In broad terms this will be progress towards a fairer society and will be consistent with EHRC’s equality and human rights measurement frameworks. question3:Doyouagreewithourproposal toamendthesection12dutysothatit: a)specifiestheaimsandoutcomeswhich EhRcisrequiredtomonitorprogress against;and, b)requiresareporteveryfiveratherthan threeyears,totieintotheparliamentary cycleandenablereportstocapture meaningfulchangeovertime? pROpOSalthREE–SupportingtheEhRcto enhanceitsfocusonhumanrights 1.13 the human rights duties set out in section 9 of the Equality Act 2006 (see paragraph 1.5 above) were formulated to capture the functions set out in the Un’s 1993 Paris Principles which establish the competence and responsibilities of national Human Rights Institutions. these duties set the framework for the EHRC to define and fulfil its human rights remit and meet the requirements of its nHRI status. the Government does not consider that these duties need to be amended 1.14 we believe that narrowing the overall breadth of the Commission’s remit will enhance its capacity to develop and deliver a programme to promote and protect human rights. taken together with the proposals to strengthen accountability, and the way in which Commissioners are appointed, we believe that these changes will bring about a step change in the Commission’s performance on human rights. 15 question4:Doyouagreethattheproposals tofocusthecommissiononitscore functions,aswellasthemeasuressetout inchapter3toincreasethecommission’s accountabilityfortheitsperformance, will helpthecommissionfulfilitshuman rightsremit?ifnot,whatfurtherchanges doyousuggest? pROpOSalFOuR–Removingthe commission’sgoodrelationsduty (section 10) 1.15 the type of work which EHRC carries out to discharge this duty is as follows: •� a grants programme funding voluntary sector organisations to promote good relations; •� work to promote respect for good relations (and human rights) such as its young Brits@Art competition and leadership development work with young people; •� work to build a “Map of Gaps”5 looking at local authorities domestic violence services; joint regulatory work with ofsted to address homophobic bullying; an inquiry into disability-related harassment; •� It is also planning to carry out a ‘triennial Review’ to measure society’s progress towards achieving good relations. 1.16 the Government has concerns about the value for money of some of the work done to date (particularly in relation to the Commission’s strategic grants programme – see proposal 6). we are also concerned about the potential for overlap and duplication between the social and educational activities undertaken by the Commission and work done by local authorities, schools and a range of voluntary organisations – for example Fawcett, stonewall, and the Runnymede trust – to foster good relations and promote community cohesion. And we consider that much of the Commission’s most valuable work in this area, for example in relation to its inquiry into disability-related harassment, could be done as part of its core equality duties, or human rights work to promote dignity and respect. 1.17 the Government believes that the promotion of good relations between its citizens is important. that is why we will shortly be bringing into force a new public sector Equality duty in April 2011, which includes a duty on public authorities to have due regard to the need to foster good relations between individuals in different groups. ‘Fostering good relations’ is explained as including in particular the need to tackle prejudice and promote understanding. the new duty will cover all of the groups protected by anti-discrimination law.6 the EHRC will be responsible for regulating the new public sector Equality duty, as well as itself being subject to the duty when exercising all of its functions. 16 Chapter 1: EHRC’s core functions 1.18 the Government believes the Commission will be most effective in promoting good relations by concentrating on its regulation of the new Public sector Equality duty. In this way, it can make a unique contribution to fostering good relations, by: •� supporting public authorities to understand what it means to foster good relations; •� building the evidence base on where public authorities should focus their efforts, by exposing where work needs to be done eg through Map of Gaps; •� facilitating the sharing of good practice between organisations on how best to promote good relations. question5:Doyouagreethatweshould removethecommission’sgoodrelations function,andtheassociatedpowerat section19?ifnot,whynot? 17 CHAPtER 2: non-CoRE ACtIvItIEs � 2.1 this chapter sets out our proposal that the Commission should no longer commission a conciliation service, and our proposal to amend the legislative framework accordingly. It also explains our decision to stop funding the Commission for its helpline and grants programmes and sets out our proposals to engage with partners on how best to make alternative provision. these are essentially funding decisions. we do not propose any changes to the statutory framework to bring these into effect. 2.2 the Government is aware that the EHRC’s helpline was also used to support a complaints handling service for disabled air travellers. In light of the decision to replace the Commission’s helpline, the Government is seeking views on whether it may be more appropriate for the Air transport Users Council (AUC) – the consumer body and complaints handler for other aviation consumer matters to provide this service in the future. legislativeframework 2.3 the Equality Act 2006 gives the Commission powers in respect of: •� 18 Information & Advice (section 13) •� Grants (section 18) •� Conciliation in non-employment cases7 (section 27) •� Legal assistance (section 28) we propose to repeal the power to make provision for conciliation in non-employment cases (section 27). we do not propose any changes to the remaining powers. 2.4 subject to the outcome of this consultation, we would seek to change sI 2007/1895 which names EHRC as the complaint handler for disabled air passengers. pROpOSalFivE–Repealingthe commission’spowertomakeprovisionfor conciliationservices 2.5 the EHRC has a power to make provision for conciliation in non-employment cases, as a means of securing compliance with the law without resort to the courts. the Government supports conciliation generally as a means of reducing pressure on the courts, and the financial burden on individuals of involvement in court cases. But we are not convinced that this is an appropriate service for the EHRC to fund from its grant-in-aid because: Chapter 2: non-core activities i) ii) both Government and EHRC itself envisage that EHRC will continue to move away from routine casework and focus its enforcement actions on strategic cases which are likely to have widespread impact. Conciliation is an important means of resolving disputes without resort to the courts but tends to be focused on securing redress for the individual in cases which are not exceptional and where there is no need to set a legal precedent. this routine focus does not fit well with the ‘strategic regulatory role’ envisaged for the EHRC. there is a risk of duplication given that a range of mediation services are already available. For example, for England and wales, the national Mediation Helpline (nMH) can at present arrange a fixed-fee, timelimited mediation appointment with an accredited provider pre-litigation, and Her Majesty’s Court service’s small Claims Mediation service, once a claim has been issued. the Ministry of Justice is in the process of working with stakeholders and partners, including the Government Equalities office, on the development of an alternative mediation referral service to replace the nMH in october 2011. It is also in the process of converging existing online content on the full range of civil dispute resolution options available to the public on directgov8, including mediation, use of ombudsmen, industry arbitration schemes and where appropriate use of statutory regulators. It is unclear that the Commission’s Equalities Mediation service has a unique role in this landscape. iii) it is clear that the EHRC’s conciliation work has not been cost effective to date: costs for this service were nearly £5,000 per case in 2009-10 – this is much higher than the average cost per case of other mediation providers. For example, while recognising that the service paid for by EHRC is qualitatively different to that of the national Mediation Helpline and on-site, the Government’s agreed fixed tariffs for mediation per case via its national Mediation Helpline are significantly less – between £600 and £850 plus vAt, depending on the value of the amount being claimed.9 2.6 For these reasons, the Government is considering whether the EHRC’s power to make provision for conciliation services should be removed as part of the process of focusing it on its core functions. question6–Doyouthinkthegovernment shouldrepealthecommission’spowerto makeprovisionforconciliationservices, aspartoftheprocessoffocussingthe commissiononitscorefunctions? 19 pROpOSalSix–anewsystemforequality andhumanrightsinformation,adviceand support review also included the Commission’s strategic grant’s programme, which is discussed as part of proposal seven. this review followed concerns both from the national Audit office and from partner organisations about the programme’s reach, effectiveness and value for money. background 2.7 the EHRC currently provides the following support for the provision of equality information, advice and support: •� ahelpline which gives information and general (i.e. non legal) advice to, in the main, individuals. •� alegalgrantsprogramme that awards money for: i)� publiceducation – paid to voluntary organisations (e.g. a Race Equality Council) to educate individuals about their rights; ii)� legaladviceandadvocacy – paid to advice organisations (e.g. a Citizens Advice Bureau) to provide legal advice and representation to individuals on equality issues; iii)� capacityandcapabilitybuilding – paid to umbrella organisations (e.g. Citizens Advice and the Law Centres Federation) to provide training and support to their advisors, caseworkers and lawyers. 2.8 In August 2010, the Government began a review of the Commission’s provision of equality information, advice and support to inform the spending Review 2010, as well as the Public Bodies Review. this 20 2.9 Key conclusions of the review were: •� The Commission’s helpline – was not costeffective when compared with alternative providers, and did not help inform the EHRC’s regulatory functions, for example on strategic test cases. It was not well known amongst either the public at large or other advice-giving bodies which has prevented those bodies from making effective referrals to the EHRC’s helpline. •� The Commission’s grants programmes – were poorly administered, and in the case of the strategic grants programme, poorly targeted leading to the qualification of the Commission’s accounts. A full copy of the Government’s Review of Information, Advice and support is available on www.equalities.gov.uk. nextsteps 2.10 In light of the review’s findings that neither the helpline nor the legal or strategic grants programmes represented value for money, or supported the Commission in fulfilling its core regulatory functions, the Government has decided to stop funding the EHRC to deliver these activities at the end of Chapter 2: non-core activities March 2012. this is when EHRC’s existing grants programmes were due to come to a natural end. the Government does not propose to make any amendments to the Commission’s statutory framework as a result of the above changes, as we recognise that the Commission will still have an important role in providing information and advice to a range of organisations, for example on the Equality Act 2010, and will occasionally need to give out money, for example to individuals pursuing a legal claim under section 28 of the 2006 Act [Legal assistance]. 2.11 However, we are clear that there remains a need for high quality and timely information, advice and support on equality and human rights issues. the Government Equalities office therefore proposes to deliver a new system of equality and human rights information, advice and support. this new system will be: •� citizenfocused – discrimination cases most often occur within the context of another issue e.g. employment, housing or perhaps education. Its important that citizens are able to get advice relevant to all their issues quickly and efficiently; •� costeffective – providing improved value for money. Helpline & complaints handling service for disabled passengers 2.12 we propose to commission an improved information and general advice10 service. we are clear that information from the new advice service will need to flow to the EHRC (as Regulator) to enable it to identify immediate discrimination challenges and/ or strategic test cases that it may wish to intervene in. 2.13 we are aware that the helpline has been used by the Equality and Human Rights Commission to deliver its responsibilities as the complaints handling body for accessibility issues for users of airlines (a function inherited from the disability Rights Commission). In light of the decision to replace the Commission’s helpline, the Government believes that it is more appropriate for the Air transport Users Council (AUC), part of the Civil Aviation Authority (CAA), to provide the complaints handling service for disabled passengers in the future. 2.14 CAA/AUC staff already have experience of complaint handling for air passenger rights11 and a good knowledge of air transport. their work is funded by the aviation industry through the CAA’s charging schemes and they have sound working relationships with stakeholders. Making AUC responsible for this function will create a more comprehensive complaint handling service for aviation consumer issues and help contribute towards refocusing EHRC on its core regulatory functions. we would be grateful for your views in principle on this proposed change. subject to your views, the Civil Aviation Authority, which is responsible for the AUC, would consult on options for 21 implementing this while keeping costs to a minimum. Public education 2.15 Educating individuals about their rights and responsibilities remains an important part of the drive to eliminate discrimination and deliver equality of opportunity. we will support this function through a programme of public education targeted to the most disadvantaged groups on their equality and human rights. this will help people to identify if they have been discriminated against and consequently seek help. 2.16 the EHRC as part of its ‘A’ status as a national Human Rights Institution will need to continue to deliver a programme to protect and promote human rights. Legal advice and Advocacy 2.17 not all problems can be resolved informally and in some instances speedy access to legal advice is paramount. However, we do not believe that the state should fund legal advice and advocacy for claimants regardless of their income or financial means as is the case in some instances with the current EHRC legal grants programme. therefore, instead of continuing to provide a separate funding stream for legal advice and advocacy on discrimination cases, we propose that support is solely delivered through civil legal aid. In addition to this, where cases are of strategic importance, 22 the EHRC can still provide legal support to claimants. 2.18 As set out in Proposals for the Reform of Legal Aid in England and wales, the Government has consulted on reducing the scope of civil legal aid in a range of categories. Government has however proposed retaining civil legal aid for all unlawful discrimination cases currently within the scope of the scheme. therefore the consultation proposed that even if a discrimination case forms part of a category of law which if the reductions were implemented would no longer fall within the scope of civil legal aid (for example employment), funding would still be retained for those cases. Government recognises that currently discrimination is not recognised as a discrete category of contract for the purposes of civil legal aid funding and we will need to consider any practical issues arising in terms of the provision of advice in light of this. Capacity and capability building 2.19 Cases of discrimination are often not self evident and building the capacity and capability of front line advisors, case workers and lawyers to identify these cases is part of the EHRC’s core role as a regulator. However, we believe this work would be performed more effectively if the EHRC directly engages in capacity building itself, rather than funding other organisations to do this through a grants programme. Building on the progress Chapter 2: non-core activities that has already been made, we want to see the EHRC working with and through ‘umbrella’ organisations such as the Law Centre Federation and Citizens Advice – to reach advisors, caseworkers and lawyers; to provide training and/or accreditation of training; and to share and disseminate good practice. question7–Doyouagreewiththe proposalssetouttoprovideanewsystem ofinformation,adviceandsupport?ifnot, whatchangestothesystemwouldyou recommend? question8–Whatshouldanewcitizen –focused,costeffectiveinformationand generalistadviceservicelooklike? question9–howcangovernmentbest providepubliceducationondiscrimination andhumanrights,targetedonthemost disadvantagedgroups? question10–isthereanythingthat distinguishesdiscriminationcasesfrom othercaseseligibleforcivillegalaidthat wouldjustifyfurtherpublicfundingfor support? question11–Doyouagreewiththe proposalfortheairtransportuserscouncil (auc),partofthecivilaviationauthority (caa),toprovidethecomplaintshandling servicefordisabledpassengersinthe future?ifnot,whynot? pROpOSalSEvEn–SupportingSocial action 2.20 In addition to its legal grants programme, the EHRC runs a ‘strategic grants’ programme, which is aimed at tackling discrimination and promoting good relations and human rights more widely. For example, funding has been provided to organisations to increase interaction and understanding between groups and communities that do not ordinarily mix or where particular tensions exist. 2.21 As set out in paragraphs 2.8 and 2.9 the government has concluded that EHRC should no longer run a strategic grants programme from April 2012 because the grants were poorly administered and poorly targeted. the Government does not propose to make any amendments to the Commission’s statutory framework as a result of the above changes. 2.22 whilst the EHRC’s strategic grants programme was not particularly effective, the government does believe that supporting voluntary and community groups with a focus on tackling discrimination and delivering equality remains important. For example, we know that vCs organisations can play a key role (whether through advocacy or through their local community knowledge) in ensuring that services are designed to meet the needs of the most disadvantaged groups. we therefore propose to replace the EHRC’s strategic grants programme, with a more focused 23 funding stream to support civil society organisations that work to promote equality and human rights. 2.23 we are aware that there are multiple funding streams across Government geared at supporting civil society organisations working in the equalities area. we have no wish to duplicate efforts elsewhere and we will be working with other Government departments to identify how these other funding streams can be used most effectively to best support civil society. question12:howcouldthenew governmentfundingstreammost effectivelysupportcivilsociety organisationstopromoteequalities, human rightsandtacklediscrimination? 24 Chapter 3: Achieving greater value for money and accountability CHAPtER 3: ACHIEvInG GREAtER vALUE FoR MonEy And ACCoUntABILIty 3.1 the EHRC has not been able to demonstrate that it is delivering value for taxpayers’ money, resulting in the qualification of its first two sets of accounts. while some progress has been made, acknowledged by the Comptroller and Auditor-General among others, further steps are necessary to improve the EHRC’s use of taxpayers’ money, increase its efficiency and effectiveness, and secure appropriate accountability both to Ministers and to Parliament. this chapter sets out a range of both legislative and non-legislative measures to achieve this. Legislative changes 3.2 we propose the following amendments to the Equality Act 2006: •� to introduce a statutory requirement for EHRC to lay its Annual Business Plan before Parliament, and to give the secretary of state a power over its form and timing. this would not give the secretary of state the power to dictate the substance of the plan but would enable Ministers to ensure that the business plan provided sufficient detail as to how EHRC intended to spend its budget, and how it will measure the success of its activities. this will increase transparency and better enable Ministers, Parliament and the public to judge the value for money of EHRC’s activities and its success in achieving specified outcomes, without compromising the EHRC’s independence. •� to introduce a statutory requirement for EHRC’s Chair and CEo to have specific regard to using public money efficiently and effectively. •� to make clear that the secretary of state may impose a financial sanction where EHRC can be shown to have mis-spent taxpayers’ money (in particular, where its accounts have been qualified by nAo). •� Make explicit that as a publicly funded body, EHRC is subject to Government public expenditure restrictions. this is in line with the provisions for other bodies which have to exercise functions independently of Ministerial control such as the Charities Commission, and will make clear that the EHRC’s status as an independent arm’s length body, charged with holding the Government and all public bodies to account for their record on equality and human rights, does not exempt it from Government financial and management controls and requirements to increase efficiency, accountability and transparency. 25 question13–Doyouagreewithour legislativeproposalstoincreasethe commission’stransparency,accountability, andvalueformoney? Non-legislative changes underway 3.3 the measures below relate to the operational management of the EHRC, and are not part of the consultation proposals. However, they are set out here to provide a more complete picture of change at the Commission: 3.4 the EHRC is looking to reduce substantially its staff complement over the spending Review period. this reduction will reflect: 26 •� Changes to EHRC’s ways of working, including greater partnership and collaborative working with other regulators and inspectorates, and organisations in the public, private and voluntary bodies, including for example co-production of guidance. •� the reduced need for corporate support staff through a move to shared ‘back office’ services, where corporate functions such as payroll and It would be shared with government departments for example. the extent and timing of moves towards shared services will partly be dependent on central, Cabinet office-led initiatives, as well as existing contractual arrangements. 3.5 the Commission has also confirmed that it will be rationalising its accommodation to release further savings. the number of offices will be reduced to two11 in England, one in scotland and one in wales and the proportion of staff who are based in Manchester rather than London will increase. EHRC’s property costs are currently around £4.5m per year. By ensuring the most efficient use of office space, coupled with the reduction in staff numbers, we estimate that this can be brought down to below £2m by the end of the spending Review period. 3.6 Along with other public bodies, Cabinet office has confirmed that the EHRC will be subject to new Cabinet office requirements on non-departmental Public Bodies (ndPBs). this includes new rules on senior pay and pay transparency, a requirement for rigorous and regular review, a new corporate governance framework for executive ndPBs and compliance with the requirements set out in the treasury’s guidance on Managing Public Money, which is due to be revised. 3.7 As part of this work the GEo, working closely with the Ministry of Justice, will review and revise the GEo – EHRC Framework document so that it meets the requirements of the new Cabinet office framework described above. Chapter 3: Achieving greater value for money and accountability 3.8 to improve corporate governance at the Commission, the Government is also working with the Commission to: • review the role and responsibilities of the Chair, to give him or her more explicit responsibility for holding the EHRC’s Executive team to account for its performance both in terms of delivering against EHRC’s remit and ensuring financial and management propriety. • improve the capacity of the Board to support the Chair in corporate matters, as well as policy and delivery. we want to see a smaller board with stronger corporate skills and experience – as well as knowledge and expertise in equality and human rights matters, gained in the private as well as the voluntary and public sectors. we will try to achieve this as vacancies arise. • enhance the ability of the Chair to hold the senior Management team (sMt) to account for financial and management propriety, by ensuring that all members of the sMt should have a corporate governance objective. this will enable the Chair and the Board to take appropriate 3.9 Additionally, Ministers have been clear that they will not tolerate poor performance, withholding money from EHRC’s 2010/11 budget for the Commission’s failure to meet its deadline for production of guidance on the Equality Act 2010, and making clear that financial sanctions will be considered in the event of future qualifications of the EHRC’s accounts. 3.10 the GEo will continue to update the strategic Improvement Plan it has agreed with treasury and the EHRC. A number of the measures set out in the plan link with the legislative proposals set out above, for example, making explicit that EHRC is subject to Government expenditure controls and increasing transparency around EHRC’s work, and enabling closer scrutiny by Government, interested organisations and citizens of how and why EHRC chooses to allocate its budget to different activities and how it measures its success in achieving its objectives. action if a member of the sMt fails to meet this objective adequately. • embed financial considerations in decisionmaking at the Commission. For example by ensuring the finance director attends all meetings of the sMt. 27 CHAPtER 4: oUR APPRoACH to REFoRM & nExt stEPs 4.1 we wish to make a number of changes to the EHRC’s statutory framework, the Equality Act 2006, in order to transform EHRC into a body which is better focused on its core equality and human rights functions and makes improved use of taxpayers’ money. 4.2 A combination of legislative and nonlegislative reform will ensure that Government, the Commission, and Parliament have a clear and shared view about the nature and extent of the Equality and Human Rights’ Commission’s role: the “what” which will leave the Commission the necessary discretion on the “how”, while increasing accountability on its performance. 4.3 setting out our reforms clearly and openly in legislation will help to maintain the Commission’s independence as an equality regulator and ‘A’ status national Human Rights Institution. 4.4 Because we consider legislative change is desirable, we have included powers to make the relevant regulations in the Public Bodies Bill currently before Parliament. http://services.parliament.uk/ bills/2010-11/publicbodieshl.html 28 question14–Doyouagreewithour approachoflegislativeandnon-legislative reform? nextsteps 4.5 In order to help shape the new system on equality, information advice and support, over the coming weeks we will be holding a series of engagement events with a wide range of partners in England, wales and scotland. 4.6 we intend to consult on draft regulations this summer, although this proposed timetable is dependent on the progress of the Public Bodies Bill and the availability of Parliamentary time. 4.7 Implementation of non-legislative reform proposals, including the changes necessary to meet the budget reductions set out in the spending Review, have already begun. 4.8 the Minister for the Cabinet office has announced that in future, all ndPBs will be subject to triennial reviews by their sponsor department. these reviews will assess the continuing need for each ndPB and whether its function and form remains appropriate. where it is agreed that a body should remain in existence as an ndPB, the review will assess the control Chapter 4: our approach to reform & next steps and governance arrangements in place to ensure that the body is complying fully with Government policy on ndPBs. we expect the first triennial review to take place in this Parliament. 29 AnnEx A: sUMMARy oF ConsULtAtIon qUEstIons question1: do you agree that section 3 should be repealed? question2: do you agree that remodelling the duties at s.8 of the Equality Act 2006 to mirror the role and functions set out in paragraph 1.9 of chapter 1 will help to focus EHRC on its core objectives as an equality regulator? If not, what do you think EHRC’s core functions should be? question3: do you agree with our proposal to amend the section 12 duty so that it: a) specifies the aims and outcomes which EHRC is required to monitor progress against; and, question7: do you agree with the proposals set out to provide a new system of information, advice and support? If not, what changes to the system would you recommend? question8: what should a new citizen – focused, cost effective information and generalist advice service look like? b) requires a report every five rather than three years, to tie into the Parliamentary cycle and enable reports to capture meaningful change over time? question9: How can government best provide public education on discrimination and human rights, targeted on the most disadvantaged groups? question4: do you agree that the proposals to focus the Commission on its core functions, as well as the measures set out in Chapter 3 to increase the Commission’s accountability for its performance will help the Commission fulfil its Human Rights remit? If not, what further changes do you suggest? question10: Is there anything that distinguishes discrimination cases from other cases eligible for civil legal aid that would justify further public funding for support? If yes, what form do you believe that support should take? question5: do you agree that we should remove the Commission’s good relations function? If not, why not? 30 question6: do you think the Government should repeal the Commission’s power to make provision for conciliation services, as part of the process of focussing the Commission on its core functions? question11: do you agree with the proposal for the Air transport Users Council (AUC), part of the Civil Aviation Authority (CAA), to provide the complaints handling service for disabled passengers in the future? If not, why not? Annex A: summary of consultation questions question12: How could the new Government funding stream most effectively support civil society organisations to promote equalities, human rights and tackle discrimination? question13: do you agree with our legislative proposals to increase the Commission’s transparency, accountability, and value for money? question14: do you agree with our approach of legislative and non-legislative reform? 31 AnnEx B: PRoFoRMA FoR EHRC REFoRM ConsULtAtIon REsPonsEs An electronic copy of this document can be found at www.equalities.gov.uk theconsultationcloseson15June2011. Please let us have your response by that date. when responding, it would be helpful if you could provide the following information. Please fill in your name and address, or that of your organisation if relevant. you may withhold this information if you wish, but we will be unable to add your details to our database for future consultation exercises. contactdetails: Please supply details of who has completed this response. Response completed by (name): Position in organisation (if appropriate): name of organisation (if appropriate): Address: Contact phone number: Contact e-mail address: date: 32 AnnEx B: PRoFoRMA FoR EHRC REFoRM ConsULtAtIon REsPonsEs confidentiality Under the Code of Practice on open Government, any response will be made available to the public on request, unless respondents indicate that they wish their views to remain confidential. If you wish your response to remain confidential, please tick this box and say why. If we receive a request for disclosure of the information we will take full account of your explanation, but we cannot give an assurance that confidentiality can be maintained in all circumstances. An automatic confidentiality disclaimer generated by your It system will not, of itself, be regarded as binding on the department. I would like my response to remain confidential (please tick if appropriate): Please say why In what capacity are you responding (please tick if appropriate)? As an individual on behalf of an organisation As an employer other (please specify) 33 note: •� In addition to the completed proforma, you can also send other supporting information if you so wish. Completed forms should be e-mailed to the following address: [email protected] If you are posting the form please send to:EhRcReformconsultationResponses C/o Louise sutton Government Equalities office Zone G10, 9th Floor Eland House Bressenden Place London sw1E 5dU thank you for completing this response form. 34 AnnEx B: PRoFoRMA FoR EHRC REFoRM ConsULtAtIon REsPonsEs EHRC’s core functions pROpOSalOnE–Repealingthegeneral Duty question1: DoyouagreethatSection3shouldberepealed? Please place a cross in the appropriate box Agree disagree not sure Please explain why – 35 pROpOSaltWO–amendingtheequalitiesdutiesatsection8toclarify EhRc’scoreequalityfunctions question2: Doyouagreethatremodellingthedutiesats.8oftheEqualityact2006 tomirrortheroleandfunctionssetoutinpara1.9ofchapter1willhelptofocusEhRc onits corefunctionsasanequalityregulator?ifnot,whatdoyouthinkEhRc’score functions shouldbe? Please place a cross in the appropriate box Agree Please explain why – 36 disagree Unsure AnnEx B: PRoFoRMA FoR EHRC REFoRM ConsULtAtIon REsPonsEs question3:Doyouagreewithourproposaltoamendthesection12dutysothatit: a) specifiestheaimsandoutcomeswhichEhRcisrequiredtomonitorprogressagainst; and b) requiresareporteveryfiveratherthanthreeyears,totieintotheparliamentarycycle andenablereportstocapturemeaningfulchangeovertime? Please place a cross in the appropriate box Agree disagree not sure Please explain why – 37 pROpOSalthREE–SupportingtheEhRctoenhanceitsfocusonhumanrights question4: Doyouagreethattheproposalstofocusthecommissiononitscore functions,aswellasthemeasuressetoutinchapter3toincreasethecommission’s accountabilityfortheitsperformance,willhelpthecommissionfulfilitshumanrights remit?ifnot,whatfurtherchangesdoyousuggest? Please place a cross in the appropriate box Agree Please explain why – 38 disagree not sure AnnEx B: PRoFoRMA FoR EHRC REFoRM ConsULtAtIon REsPonsEs pROpOSalFOuR–Removingthecommission’sgoodrelationsduty(section10) question5:Doyouagreethatweshouldremovethecommission’sgoodrelations function,andtheassociatedpoweratsection19?ifnot,whynot? Please place a cross in the appropriate box Agree disagree not sure Please explain why – 39 EHRC’s non-core activities pROpOSalFivE–Repealingthecommission’spowertomakeprovisionfor conciliation services question6:Doyouthinkthegovernmentshouldrepealthecommission’spowertomake provisionforconciliationservices,aspartoftheprocessoffocussingthecommissionon itscorefunctions? Please place a cross in the appropriate box Agree Please explain why – 40 disagree not sure AnnEx B: PRoFoRMA FoR EHRC REFoRM ConsULtAtIon REsPonsEs pROpOSalSix–anewsystemforequalityinformation,adviceandsupport question7:Doyouagreewiththeproposalssetouttoprovideanewsystemof information,adviceandsupport?ifnot,whatchangestothesystemwouldyou recommend? Please place a cross in the appropriate box Agree disagree not sure Please explain why – 41 question8:Whatshouldanewcitizen focused,costeffectiveinformationand generalistadviceservicelooklike? Please explain – 42 AnnEx B: PRoFoRMA FoR EHRC REFoRM ConsULtAtIon REsPonsEs question9:howcangovernmentbestprovidepubliceducationondiscriminationand humanrights,targetedonthemostdisadvantagedgroups? Please explain – 43 question10:isthereanythingthatdistinguishesdiscriminationcasesfromothercases eligibleforcivillegalaidthatwouldjustifyfurtherpublicfundingforsupport? Please explain – 44 AnnEx B: PRoFoRMA FoR EHRC REFoRM ConsULtAtIon REsPonsEs question11:Doyouagreewiththeproposalfortheairtransportuserscouncil(auc), partofthecivilaviationauthority(caa),toprovidethecomplaintshandlingservice for disabledpassengersinthefuture?ifnot,whynot? Please place a cross in the appropriate box Agree disagree not sure Please explain why – 45 pROpOSalSEvEn–SupportingSocialaction question12:howcouldthenewgovernmentfundingstreammosteffectivelysupport civilsocietyorganisationstopromoteequalities,humanrightsandtacklediscrimination? Please explain – 46 AnnEx B: PRoFoRMA FoR EHRC REFoRM ConsULtAtIon REsPonsEs achievinggreatervalueformoneyandaccountability question13:Doyouagreewithourlegislativeproposalstoincreasethecommission’s transparency,accountability,andvalueformoney? Please place a cross in the appropriate box Agree disagree not sure Please explain why – 47 Ourapproachtoreform&nextsteps question14:Doyouagreewithourapproachoflegislativeandnon-legislativereform? Please place a cross in the appropriate box Agree Please explain why – 48 disagree not sure References REFEREnCEs � 1.� Programme for Government: http://www.direct.gov.uk/prod_consum_ dg/groups/dg_digitalassets/@dg/@en/ documents/digitalasset/dg_187876.pdf 2.� http://www.berr.gov.uk/files/file45019.pdf 3.� Mr Preddy and Mr Hall were refused a room at a B&B because they were gay. 4.� http://www.equalityhumanrights.com/wales/ croeso-project/ 5.� Mapping of specialised services for women who are victims of violence: http://www.equalityhumanrights.com/keyprojects/map-of-gaps/background-to-themap-of-gaps-report/ 9.� http://www.nationalmediationhelpline.com/ costs-of-mediation.php 10. General advice is bespoke advice on discrimination and human rights provided by trained advisors (not lawyers) geared at helping individuals to resolve their problems wherever possible informally, or else where further legal intervention is necessary, ensuring individuals are quickly handed over to those that can help them further. 11. For example, the denied Boarding and Cancelling of flights Regulations 12. Following transfer of the helpline to an alternative provider. 6.� with the exception of marriage/civil partnership. 7.� Mediation in employment discrimination cases is available from Acas and can also be provided by judges within the employment tribunals. 8.� directgov is the Government’s primary online destination for all public-facing content and the primary online destination for citizens to interact with Government online, enabling a substantial reduction in the number of Government websites by April 2011, and forms part of the wider transforming Government Programme 49 . Forfurthercopiesofthisdocumentortolearn moreabouthowGovernmentisprogressingon thesecommitments,pleasevisittheGovernment EqualitiesOfficewebsiteatwww.equalities.gov.uk Jn404645 © Crown copyright 2011
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