 FSSA Rights &
Responsibilities Document
– It is our policy that
Advocates give a copy of
the FSSA Rights &
Responsibilities
(R & R) form to each
applicant. Please review
the policy below.
FSSA R & R Document 
 Changes to AR form –
After discussions with DFR
leadership, we have
decided that Advocates
will use an AR form
without a barcode, unless
you have printed it from
the submitted application.
Please be sure you are
completing the form using
the guidelines discussed in
the link below.
Updated AR form 
 FSSA Benefit Portal
Update – As many of you
are aware, we no longer
have access to the FSSA
Benefit Portal. FSSA
implemented a new
Agency Portal that we are
working on gaining access
to. In the meantime,
please utilize the help
center at 800-403-0864 for
case status updates.
 HIP Co-Pay Reminder–
Please be aware that
certain HIP State Plan Plus
members may be required
to pay co-pays for some
services. The bulletin
below discusses this topic
in detail.
HIP co-payments 
 Open House – We will be holding an Open House to honor Steve and Rita Cooper as
they retired from ClaimAid this month. The Open House will be on Monday,
February 13, 2017 from 4:00pm – 7:00pm at the Corporate Office. We invite all
employees to attend. Please RSVP to Heidi Malone if you plan to stop in.
 Well Wishes – Please send your well wishes for Steve and Rita Cooper to Heidi
Malone by Feb. 8th and we will include them in a memory book.
 National Wear Red Day – Please join us in wearing RED on Friday, February 3rd to
raise awareness for the fight against heart disease and stroke in women. If you
would like to share a picture of yourself or group wearing read, please send it to
Heidi Malone via email or text to 317.605.6129. Your photo may be shared on the
ClaimAid website and/or social media pages.
 February Wellness topic is Heart Disease – Please read the article below on
lifestyle changes you can make to combat heart disease.
Heart Disease Article 
 2017 Expense and Mileage Reports – Please be sure you are using the correct
sheet for turning in these expenses. There was an error on the first sheet that
was sent out. The most current file can be found on the Staff Resources Page.
Expense/Mileage Report 
 IHCP will launch the new CoreMMIS processing system on February 13, 2017.
Key Reminders:
 If you have not received your delegate code, please alert your manager asap.
 Please review the transition schedule for notice of system interruptions and
suspensions.
 Please be aware of the PE timeframe and different PE RID # assignments.
 To access the new CoreMMIS system, you will need to visit
http://provider.indianamedicaid.com/ and choose “Verify Member Eligibility”
on the right side toolbar (after 6am on February 13, 2017). Bookmark this page.
HIP has a new logo and newly released data:
 406,323 enrolled as of 1/16/17
 82 Employers enrolled in HIP Employer
Link
 86% of HIP Plus members received
preventative services when enrolled for
12 months.
More data here
 CareSource – CareSource
is now an option for those
applying for HHW & HIP
2.0. You can select
CareSource for HHW on
the online application.
Clients will have to call
Maximus (877-438-4479) if
they want to select
CareSource for HIP 2.0.
 BCCP Info – Please review
and bookmark the link
below for information
regarding the Breast and
Cervical Cancer Program.
 What type of accommodations should you consider when planning to meet with
someone with a mental health condition?
a) Educate yourself about their condition prior to the meeting.
b) Speak calmly.
c) Address the person directly even if they have a family member
or friend with them.
d) Be prepared to provide extra follow up to ensure they have
been enrolled.
Check your answer here
Teryl Martin, Patient Advocate at Marion General Hospital – Teryl’s manager
received an email from a hospital staff member who wanted to recognize Teryl
for her dedicated service to the patients and families of Marion General Hospital.
She stated Teryl is “ very professional and prompt” and is a “valuable employee.”
Teryl also received a Thank You letter from a patient who was able to have
surgery after Teryl assisted her in securing health coverage.
BCCP Information 
 SSA 2017 Changes – The
SSI payment standard has
been changed to $735.
2017 SSA fact sheet 
 Digital Storage – When
preparing files for digital
storage, please remember
to remove any staples or
paper clips, as well as, any
sticky notes. They do not
go through the scanner.
Thanks!
Jade Beckman
Patient Advocate at
Reid Health
During a presentation given to Reid Health billing coders, a hospital staff member praised
Jade Beckman and Robin Ritchie for all the help they provide to the patients. Great to hear
the billing department recognize the work we are doing!
Tammy Loy, SSI/DI Attorney – Tammy received a thank you note from a client
after her SSA hearing stating she loved Tammy as a friend and true advocate for
her. Beth Overmyer also received a call from one of Tammy’s former clients
who wanted to report that he has been sober for 3 years and greatly
appreciates the help Tammy and ClaimAid gave him. Although SSA denied this
client’s case, he is still so appreciative as his health has turned around.
Many people believe the X symbol
became synonymous with the kiss
in medieval times. People who
couldn't write their names signed
in front of a witness with an X. The
X was then kissed to show their
sincerity.
New Employees:
Nichole Heinkel
Patient Advocate
Park Center
Robin Ritchie
Patient Advocate at
Reid Health
2nd
3rd
13th
22nd
24th
25th
28th
Missy Jewell
Beth Earehart
Sarah Henderson
Jodi Barton
Jade Beckman
Teresa Craig
Tracy Hope




Misty Purcell, 2 yrs
Stephanie Bowers, 2 yrs.
Heather Masterman, 6 yrs.
Lori Bell, 28 yrs.
Bon Voyage to Jade Beckman as she leaves
this month on the Cruise she won at the
ClaimAid Thanksgiving Breakfast!
Have a great time!
April Best, Patient Advocate
 What is the first
thing you would buy if you
won the lottery? Besides paying
off student loans, I would buy a modest
house, a dream car and a new wardrobe! Oh, and pay
off my mom’s house.
 What motivates you to work hard? Well, a paycheck
motivates me to work. What motivates me to work HARD is
encouragement, positive feedback, and consistent feedback,
even if it isn’t the most positive. Also, it motivates me to work
hard when I know that what I say is heard and valued.
 What would you sing at Karaoke night? “My Song” sung by
the cast of the show Nashville. This is a sample of the lyrics,
“Don't tell me I can't sing this song. Don't tell me that I've got
it wrong. Cause this is where I belong. Don't try to change my
melody or make me dance a different beat. Cause this is
where I belong.”
 Please tell me about your family. I am an oldest child and
have a brother who is 3 years younger than me. My parents
were married until my father passed away in 2002. My mom is
the HARDEST working person I have ever met. She is my hero.
What’s your Favorite:
•
•
•
•
•
•
•
•
Color - Tiffany Blue. It is the perfect accent to anything!
Food - Specifically, BBQ Fritos are my favorite (I can only find them a
few times a year. For some reason Fritos is very stingy about
when they have them in stock ). I like pizza, a good burger, and
Texas Roadhouse.
Book – Harry Potter Series by J. K. Rowling, The Kite Runner by Khaled
Hosseini, and The Dogs of Babel by Carolyn Parkhurst
Movie - Goodwill Hunting, My Best Friend’s Wedding, Notting Hill
Music – I have been listening almost exclusively to the Hamilton: An
American Musical Original Broadway Cast Recording
soundtrack for a year, and I don’t see that changing any time
soon. It is AMAZING. If you haven’t listened to it, what are you
even doing with your life?!
Sport - I don’t sport.
TV show – The West Wing is hands down the best show EVER created.
Holiday - I don’t really have a favorite Holiday so I will be cliché and say
Christmas.
Mary Padgett, Patient Advocate
 What is your most
overused word or phrase?
“Really?”
 Which superhuman power do you wish you
had and why? The ability to heal. I would love for not
one person to ever have to suffer from any disease
ever again.
 Where is your favorite place to be and why is that your
favorite? Camping. It doesn’t really matter where we camp. I
just love “unplugging” and spending time with family and
friends.
 Please tell me about your family. I am married to my best
friend, Steve. Together we have four children ranging in age
from 16 to 26. We have a four year old granddaughter and a
granddaughter due in about six weeks. We are blessed beyond
what we deserve.
What’s your Favorite:
•
•
•
•
•
•
•
•
Color – Periwinkle
Food - Sushi
Book – I don’t read as much as I should these days, but I love to read
anything my granddaughter wants to snuggle up and read.
Movie – My all-time favorite movie is Gone With the Wind or my second
favorite is Uncle Buck. Two totally different ends of the
spectrum.
Music – I love rock and roll music and even some “big hair bands.” After
all, I graduated from high school in the 80s! I’m not a huge fan
of country.
Sport – I am an avid Football fan. NFL -I’m a Colts fan; but my true love is
Notre Dame College Football. Love me some Irish!
TV show - Steve and I love to antique shop, so I love to watch Antiques
Road Show. My next favorite is the Big Bang Theory.
Holiday - I love Christmas. Our kids all come home on Christmas Eve. We
play cards, games, watch Christmas movies and hang out like
we did when they were small. There is just something about
waking up Christmas morning and having everyone home.
After presents, we have a huge family breakfast. Our table has
grown over the years, but we just keep adding chairs.