Pumps & Systems
Customer service
Spare parts and services for NETZSCH customers
Your Partner
NETZSCH Pumps & Systems
With their NEMO® progressing cavity pumps, TORNADO® rotary lobe pumps,
macerators, dosing systems and accessories, the Business Unit Pumps &
Systems of the NETZSCH Group has been offering customised and sophisticated solutions for applications in all sectors at a global level for more than
60 years.
In addition to the continuous high
level of product quality, NETZSCH
offers its customers a comprehensive
range of services. These services are
based on decades of experience as a
pump manufacturer and the aspiration
to be a world market leader.
NETZSCH Pumpen & Systeme GmbH:
Headquarters of the business unit
Pumps & Systems
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The NETZSCH After-Sales area
includes
Commissioning and documentation
Spare parts sales
Service and maintenance
Expendable parts and modernisation
of a system
Training sessions
Service Partner Network
in Germany
We help you – even at the weekend!
With our organised network of service
partners in Germany, we guarantee
fast and professional help in the event
to damage.
We will always find a solution, even
in unusual cases. Of course we also
support you during servicing and
general overhaul.
Service partner on site
In the region for the region
What we do for you
What we guarantee
Independent of your location, we
are there for you – with more than
1800 staff at five development and
production sites, as well as 30 sales
companies, a cooperation partner
and more than 200 NETZSCH
representatives worldwide.
We provide you with service and
spare parts for NEMO® progressing
cavity pumps, TORNADO® rotary lobe
pumps, macerators, dosing systems
and customized accessories suitable
for your applications. Contact us – we
prepare the suitable solution for your
requirement.
We guarantee you get what you
should expect from a world market
and technology leader:
Original spare parts with NETZSCH
manufacturing quality
Rapid availability
Short and direct paths of
communication
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We ensure performance!
NETZSCH Original parts for NEMO® progressing cavity pumps
We can only guarantee the uncompromised performance of our pumps with
an original spare part from NETZSCH.
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NEMO® block pump in industrial design
only at NETZSCH: easy to replace iFD-Stator® 2.0
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Stator and Rotor
Stators
The iFD-2.0 stator: robust and
easy to service
Stators with no nitrosamine
As an option made from PTFE
As an option made from Viton
Rotors
Weight-reducing tubular rotors
Solid rotors
Ceratec® for unconditional hygiene
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2 Standard joints
3 Standard shaft sealing
Pin joint with oil lubrication and
SM® sealing.
Mechanical seal
NETZSCH original parts for TORNADO® T1 rotary lobe pumps
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Rotary lobes
Straight or spiral, bi-lobe, tri-lobe
or four-lobe rotors in a variety of
materials are used, depending on
the application.
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Wear protection plates
Replaceable wear protection plates at
both ends of the housing, highly resistant to abrasion and chemicals.
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Shaft seals
Service-friendly shaft seals with low-wear
drive or mechanical seals independent
of the direction of rotation in a version
specific to the application.
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NETZSCH original parts for TORNADO® T2 rotary lobe pumps
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Rotary lobes
Rotary lobes made from hardened
steel or stainless steel, depending on
design, with and without elastomer
pads, cartridge mechanical seals etc.
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Top cover and housing insert
Top cover and housing insert, easy
to replace and inexpensive, manufactured from elastomer. Example:
Housing insert with dry running
protector
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Belts, timing gear
Toothed belts for synchronized belt
gears, easy to replace.
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Uniform dimensioning of the
NETZSCH NEMOLAST® stators
optimum tensioning
Non-uniform dimensioning of
a third-party brand
excessive tensioning
insufficient tensioning
Low start-up and
operating torques
High pressure stability
with low pulsation
Long service times
NETZSCH NEMOLAST® stator
with integrated sealing collar
and conical stator inlet
Manufacturer accuracy
Original spare parts from NETZSCH
stand for the highest manufacturer
quality. With the global implementation of unified standards according
to DIN EN ISO 9001 in development
and production, we can ensure reliable
quality for our customers wherever
they are in the world.
Your advantages
Reliability of your system
Consistent quality
Long service life
Certified elastomer quality
Third-party brand without
conical stator inlet and
separate flat seal
Free of leakage
Low flow loss
Eight reasons to use original parts from NETZSCH
Best quality for maximum service life
The latest technology using fewer resources
Optimum precision for maximum efficiency
Excellent price-performance ratio for long-term cost effectiveness
Permanent stock of standard parts for rapid supply
Delivery 24 hours every day via our emergency service
We take into account eco-friendliness and health protection by using
elastomers free from nitrosamine and lead.
Your ATEX certificate only remains valid by using NETZSCH spare parts
NETZSCH macerator
NETZSCH original parts for M-Ovas® coarse material macerator
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Cutting unit
Cutting unit made from hardened
steel.
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Blade mechanism
Cutter with cutting mechanism
Knife head equipped with hard
metal cutting blades
Flywheel, reduces the drive power
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Shaft sealing
Single-operating hard metal mechanical seal with oil trap to prevent
leakage of the product in the bearing.
NETZSCH original parts for NETZSCH dual shaft macerator
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Cutting unit
High-quality cutting blade made from
wear-resistant special steel. These are
designed in cartridge design as singlepart elements. There are different
designs of blade available.
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Shaft sealing
The shaft sealing in cartridge design
protects the ingress of medium into
the shaft bearings.
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The ideal pump, the suitable accessories –
the combination works
Accessories for increased operating reliability of pump
and system
Dry running protector for
NEMOLAST® stators
Contact manometer with pressure
sensor G3/4 inch
The dry running protector (STP2A,
STP2D) continuously monitors the
surface temperature of the stator
whilst the pump is in operation. If the
preset switch-off temperature(s) is
(are) exceeded, for example due to
dry running, a signal is transmitted to
the control to switch off the pump.
Thereby, damage to the rotor and
stator is prevented.
The operating pressure is indicated
on a pressure gauge. Safe isolation of
the pressure measurement equipment
from the medium by a stainless steel
diaphragm. Securing the intake and
pressure side against unwanted
operating conditions. Switching off
the pump if the max. permitted pressure is exceeded, whereby, the shutoff pressure can be individually set.
Suitable for use with low to medium
viscosity media.
Weiteresaccessories
Zubehör
Further
+49 8638 63-1050
[email protected]
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The correct tool – suitable for the pump
Numerous useful aids are available for trouble-free maintenance
and operation.
Stator pull-off device
Lobe extractor
Filling device for K-joints
This tool is used for removal and installation of the stator. Up to the pump
size NM 045, we recommend to use
the strap wrench. From the pump size
NM 053, we recommend to use the
chain wrench.
This tool is used for easy and reliable
removal and installation of the rotary
lobes of the Tornado® T1.
For correct operation of K-joints, these
must be filled with the lubricating
oil given in the operating and maintenance instructions. Complete and
quick filling is only ensured through
the filling unit with oil tank, pump unit
and hoses.
Chan wrench
Strap wrench
Weiteres
Zubehör
Further accessories
+49 8638 63-1050
[email protected]
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Availability of original NETZSCH spare parts
Global availability of spare parts
Customer advice
on site
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NETZSCH – the correct partner for
the Global Player
Availability of parts for older
models
With production sites and branches
on all five continents, we are the
ideal partner, for companies operating globally as well. We ensure short
access times globally due to in-house
production of pumps and standard
parts, along with state-of-the-art
warehousing.
Of course, you receive the spare parts
for all conventional models of the ESP
Series of pumps and TORNADO® rotary
lobe pumps. In addition, we also have
spare parts available for the earlier NE,
NU, NL, NS Series of progressing cavity
pumps and selected parts.
We provide an organized and developed service network across Germany:
Spare parts service for parts orders
Fast delivery of spare parts
Emergency service for spare parts
Mon.–Thu.: 08:00 – 17:00 Uhr
Friday:
08:00 – 15:00 Uhr
Standard spare parts can be delivered in Germany within 24 hours.
It is in our interest to service or repair
your pump as soon as possible. We
have the standard parts in stock at our
central warehouse in Waldkraiburg.
You can order spare parts and have
them shipped immediately in an emergency, even outside business hours.
A highly-motivated team of experienced experts is available to answer
your queries and deal with your spare
parts orders.
Spare parts service
Spare parts emergency service
You can contact our spare parts
service on the telephone number
you know already or under
+49 8638 63-1050
At the weekend, 24 hours a day
and on workdays from 17:00 to
08:00, we can be contacted under
+49 8638 63-6363
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Global Repair and Maintenance
60 years experience in service – We are the correct partner
for you!
NETZSCH has more than 60 years of comprehensive experience in all relevant
sectors of industry. Up to the present, we have installed more than 500.000 pumps
and can advise you across all sectors from „waste water“ beyond „foodstuff“ and
„oil platforms“ up to „chemical pulp“. Also after commissioning of the pump, we
do not leave you on your own and support you during maintenance and repair.
Technical service
To arrange repair and maintenance dates, you can contact
us during business hours under:
+49 8638 63-1040
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Commissioning
Damage analysis and
troubleshooting
Modernising your pump
A pump from NETZSCH has been
individually produced and adjusted to
your requirements. So, of course, we
support you at the next step as well
– installation and start-up. To ensure
that your new pump can work as
effectively and reliably as a component
in a complex system as you would
expect from a branded product.
Decades of experience and sophisticated knowledge management
are the basis of our know-how in
the detection of wear and damage.
Our specialists are happy to provide
support with troubleshooting and
part identification for all our pump
and grinder models.
We replace older components of
the pump with our latest technical
developments to bring your system
right up to date, increasing your
productivity and saving costs.
Maintenance contract
With NETZSCH’s maintenance
contract, you are in safe hands right
from the start. Through preventive
maintenance and regular inspections,
you make budget savings, minimise
downtime and extend the service life
of your pump and system. You receive
your customised maintenance contract
from us which corresponds to your
individual pump requirements.
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„From practical experience to practice“
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Training on site
Training at NETZSCH
With on-site training at your premises, we focus on practice, individually
tailored to your processes. The clear
advantages of on-site training are that
your staff are only away from work
for a short time and that you ensure
a skeleton staff for your system.
We offer two-day theory and practice
seminars for all maintenance and
production staff, for planners and
everyone who has an interest. Our
detailed product knowledge enables
us to show you how to avoid and
rectify errors in commissioning, maintenance and repair. This means time
and cost savings.
Compact seminar
The benefit to you
Your point of contact with us
Train your employees directly at
the manufacturer
Motivated and trained specialist
personnel
Cost savings from pre-emptive and
correct maintenance
Time savings during start-up and
troubleshooting
Course and training certificates
Repair your own pump
NETZSCH Pumpen & Systeme GmbH
Geretsrieder Strasse 1
84478 Waldkraiburg
Phone: +49 8638 63-0
[email protected]
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The NETZSCH Group is a mid-sized, family-owned German company engaging in
the manufacture of machinery and instrumentation with worldwide production,
sales, and service branches.
The three Business Units – Analyzing & Testing, Grinding & Dispersing and
Pumps & Systems – provide tailored solutions for highest-level needs. Over
3,000 employees at 163 sales and production centers in 28 countries across
the globe guarantee that expert service is never far from our customers.
NETZSCH Pumpen & Systeme GmbH
Geretsrieder Straße 1
84478 Waldkraiburg
Germany
Tel.: +49 8638 63-0
Fax: +49 8638 67981
[email protected]
www.netzsch.com
NPS · 400 · 02 · 04/14 · 04 · Technical specifications are subject to change.
The NETZSCH Business Unit Pumps & Systems offers with NEMO® progressing
cavity pumps, TORNADO® rotary lobe pumps, screw pumps, macerators/grinders,
dosing systems and equipment custom built and challenging solutions for
different applications on a global basis.