Why shared services?
Because a problem shared
is a problem halved
The right software partner for your shared service
Why shared services?
Because shared services makes sense
Shared services is about this: Two or more organisations –
public sector, private sector, any sector you fancy – getting
together to do something in one fell swoop which, until then,
they all did separately.
The majority of successful shared service
arrangements start in the back-office, focussing
on operational functions like revenues and benefits,
ICT, payroll and HR. Let’s think about the payroll;
every organisation has one and every organisation
goes through the same process every month.
Many organisations, particularly in the public sector,
are managing the exact same process month in,
month out, just in different buildings. That doubling
up is beginning to look wasteful at best, nonsensical
at worst.
Instead of everyone spending time and money
doing the same job, why not club together and get
the job done as one, immediately halving the effort
and potentially improving on the quality of the end
result? That’s shared services in a nutshell.
Securing a sustainable future
Shared services are not a government initiative.
It’s simply a term that describes a collaborative way
of working; a fresh approach to solving a problem.
Talking of problems, one thing is crystal clear;
from now on local authorities need to do more
with less. Job cuts are already beginning to bite,
meaning less people on hand to get the job done
and done well. Shared service is increasingly being
seen as a way to mitigate that risk and to help secure
a robust future in an uncertain world. No wonder
everyone’s talking about it.
Whilst local government is increasingly adopting
a shared services approach, many other organisations
have been at it for some time – The Ministry of
Justice, the NHS, and the Department for Work
and Pensions to name a few. And why? Because
whichever way you look at it, shared services make
good business sense.
Seeing is believing
Clearly, embarking on a shared services journey
is a complex matter with a wealth of issues
to be considered and a whole host of pros and
cons to be weighed up. An experienced business
partner is a must right from the start. It’s essential
you partner with someone who can look at the
bigger picture with you and understand your overall
objectives as well as see which other partners would
fit, and where new ways of doing things will bring
rich rewards.
Why shared services?
Why now?
Why not?
Why bother?
Why Capita?
For more information call
our specialist team on
08701 631800
[email protected]
www.capita-software.co.uk/shared services
“Few, if any commentators, argue that public sector organisations can simply manage
through this significant adjustment of resourcing, continuing to provide the same
level and volume of service at a markedly reduced cost. Most argue that a radical
response of some sort is required”
CIPFA Chartered Institute of Public Finance & Accountancy
“It is essential that public services work hard to save money in the current financial
climate. Our revenues and benefits partnership proves that it is possible to do
things at a lower cost while improving performance, with in excess of £1m worth
of savings achieved so far. The strength of our partnership with Capita has undoubtedly contributed to our
success. Customer service levels have increased and this, together with the cost savings
achieved by sharing resources and software, has certainly benefited our citizens.”
Stuart Dawson, revenues and benefits partnership manager, Revenues and Benefits Partnership, South Dorset
Why choose Capita?
Capita has 25 years’ experience implementing
and managing the administration of a range
of technology and software solutions for
the public sector in theUK.
That’s why, as of February 2011, over a
dozen local authority shared service
partnerships in the UK had already
chosen us to guide them through
this important process of change.
In fact, we’re so confident in our
ability to make this work, we
offer an entire range of flexible
solutions to reduce your risk
when implementing a shared
service solution with us.
Still wondering how to get started?
Speak to one of our shared services specialists by calling
08701 631800
Capita. Making sense of shared services.
Making sense of shared services
Leading the way for local authority shared service partnerships
• 25 years’ experience implementing and
managing the administration of technology
and software solutions for the public sector
in the UK.
• We work with over 300 UK local authorities
to help them deliver better services and
outcomes for their communities.
• We run over a dozen of the most successful
local government shared services partnerships
established in the UK (as of February 2011).
Best practice guaranteed and top-up skills on standby
• As the leader in the relatively new
world of shared services within local
government, Capita is at the forefront of
establishing best practice in the field.
• Capita’s services range from IT to
property consultancy, document
management to change management.
During the development of shared
service partnerships, skills
gaps can be plugged immediately
to keep the process on track.
Why shared services?
Why now?
Why not?
Why bother?
Why Capita?
To find out the answers,
call us now on
08701 631800
[email protected]
www.capita-software.co.uk/shared services
Manvers House
Manvers Street
Trowbridge
BA14 8YX
08701 631800
[email protected]
www.capita-software.co.uk
Capita Software Services
is a Buying Solutions Supplier