Operating Instructions of
Ingenico ICT220
Payment Terminal
1
These Payment Terminal operating instructions are meant to assist the Merchant in
ensuring secure acceptance of card payments through the payment terminal. These
instructions form an inseparable part of the Payment Card Service Agreement and
Payment Terminal Rent Agreement, and by signing the Agreement the Merchant agrees
to comply with the requirements provided in these instructions.
Contents
Explanation of keys......................................................................................................................................... 3
Performing a sales transaction with a magnetic card...................................................................... 4
Performing a sales transaction with a contactless card.................................................................. 6
Performing a sales transaction with a chip card................................................................................. 8
Reply codes provided in the event of transaction failure..............................................................10
Cancellation of a sales transaction.........................................................................................................12
Printing out a copy of the receipt ...........................................................................................................14
Closing the day...............................................................................................................................................10
Messages displayed on screen .................................................................................................................16
Changing the paper roll...............................................................................................................................17
Technical support
•assistance in issues related to card transactions
•verbal authorisation of card transactions (24 h)
•information on payments received for card transactions
•redirection to technical support
24-hour customer support: 6 132 300
Issues reported outside working hours are registered and resolved as soon as possible
(generally on the next working day).
24-hour fax: 6 131 36
e-mail: [email protected]
Swedbank AS
Liivalaia 8
15040 Tallinn, Estonia
www.swedbank.ee
2
Explanation of keys
Changing of paper roll
(opening of plastic cover)
Enter menu
Menu navigation
Slot for magnetic card
Advance the paper roll
Abort
Correct
Confirm entry
Signal receiver
Abort
Correct the PIN
Confirm the PIN entered
Slot for chip card
3
Performing a sales transaction
with a magnetic card
Ingenico ICT220 Payment Terminal
Message on
terminal
display
Message on
PIN pad
display
Activity
Welcome
Welcome
The terminal is in stand-by mode. Enter the transaction amount in cents
(e.g. enter 1,000 for the transaction amount of EUR 10.00). Press the green
button
after completing the entry.
Press the yellow button
to correct the amount (one character at a time).
Press the red button
to abort the transaction.
Card transaction
EUR 10.00
Use the card
Use the card
EUR 10.00
Swipe the customer’s bank card through the terminal’s card reader.
Last four digits:
Please wait
Enter the last four digits of the number on the customer’s bank card.
Press the green button
Press the yellow button
after completing the entry.
to correct any mistakes (one character at a time).
Press the red button
to correct your entry (deleting the whole entry).
Press the red button
twice to abort the transaction.
Connection...
Please wait
Connection...
Please wait
The terminal will establish a connection to the bank.
Waiting
for reply...
Please wait
Waiting
for reply...
Please wait
Transaction
completed
Transaction
completed
The terminal will print out the first receipt.
Take the receipt
and press
the button
Transaction
completed
Tear off the receipt and press the green button
to make the terminal
print out a second receipt.
Press the red button
to forgo printing of the second receipt.
Return the bank card to the customer.
4
• The person must be identified in conformity with the
Rules of Acceptance of Cards.
• The first copy the receipt remains with the vendor and
the second is handed over to the buyer.
Type of receipt
Name of POS
Address of POS
Terminal ID number
The Merchant’s registration number and
the number of the cash register
Type of card
Number of card (last four digits are shown)
Receipt number
Transaction date and time
Authorisation code and type of transaction
Transaction amount
Customer’s signature (check that it corresponds
to the signature on the back of the bank card)
Note indicating type of document presented (filled in manually)
Number of document presented, in case the amount exceeds
the checking limit set by the Payment Card Acceptance Agreement
(filled in manually)
Transaction types:
T0 – online transaction (card number entered manually)
T1 – online transaction (card read using card reader)
T2 – offline transaction (card number entered manually)
T3 – offline transaction (card read using card reader)
Attention! Only in Estonia!
If the transaction cannot be authorised for some reason (the
terminal fails to connect to the bank or the bank returns a
corresponding reply), the terminal may prompt the Vendor:
“By phone?”. If the vendor selects “No” (presses the F1 key
) then the transaction is aborted. If the vendor selects
“Yes” (presses the F4 key
) then the terminal displays the
expiry date and number of the bank card and prints out the
required transaction data, which you must tell to the
customer support representative over the phone by calling
Swedbank’s customer support on 6 132 300. The customer
support representative will register the transaction manually
at the bank, and provide an authorisation code in return, to be
entered in the terminal (if you still wish to abort the transaction without calling the bank, or the bank refuses to complete
the transaction, you can abort the authorisation code entry
by pressing the
button). The terminal will issue the card
payment receipts after the transaction has been completed.
NB! Ensure that the successful completion of the
transaction is confirmed on the receipt!
5
Performing a sales transaction
with a contactless card
Ingenico ICT220 Payment Terminal
Message on
terminal
display
Message on
PIN pad
display
Activity
Welcome
Welcome
The terminal is in stand-by mode and one green light is flashing on the PIN
pad. Enter the transaction amount in cents (e.g. enter 1,000 for the transaction
amount of EUR 10.00).
Press the green button
after completing the entry. The PIN pad should
have one green light on after the amount has been entered.
Press the yellow button
Press the red button
to correct the amount (one character at a time).
to abort the transaction.
Card transaction
EUR 10.00
Use the card
Use the card
EUR 10.00
Ask the customer to place their card on the PIN pad’s signal receiver and hold
it there until a beeping sound is heard.
Reading the card
Successful
Remove the card
Reading the card
Successful
Remove the card
The card has been successfully read if four lights turn on and you hear the
sound indicating successful reading of the card.
The terminal will establish a connection to the bank.
Transaction
completed
Transaction
completed
Please wait
Take the receipt and
press the button
Transaction
completed
Please wait
The terminal will print out the first receipt.
Tear off the receipt and press the green button
to make the terminal print
out a second receipt. Press the red button
to forgo printing of the second
receipt.
6
• For some bank cards, the terminal might require the
customer’s signature if the transaction amount exceeds a
certain limit, and the merchant must check the signature
on the back of the bank card. If the signature is correct
the green button
must be pressed on the terminal.
If the signature is not correct, the merchandise must not
be handed over to the customer and the red button
must be pressed.
• If the amount of the contactless transaction exceeds the
allowed transaction limit the PIN pad will prompt you to
insert the card in the card reader, and a chip card transaction
will be performed instead (see page 8 –“Performing a sales
transaction with a chip card”).
• The first copy the receipt remains with the vendor and the
second is handed over to the buyer.
Type of receipt
Name of POS
Address of POS
The Merchant’s registration number and the number
of the cash register
Terminal ID number
Type of card
Number of card (last four digits are shown)
Receipt number
Authorisation code and type of transaction
Transaction date and time
Transaction amount
Confirmation of successful contactless card transaction
Transaction types:
T1 – online transaction (card read using card reader)
T3 – offline transaction (card read using card reader)
Attention! Only in Estonia!
If the transaction cannot be authorised for some reason
(the terminal fails to connect to the bank or the bank returns
a corresponding reply), the terminal may prompt the Vendor:
“By phone?”. If the vendor selects “No” (presses the F1
key
) then the transaction is aborted. If the vendor selects
“Yes” (presses the F4 key
) then the terminal displays the
expiry date and number of the bank card and prints out the
required transaction data, which you must tell to the customer
support representative over the phone by calling Swedbank’s
customer support on 6 132 300. The customer support representative will register the transaction manually at the bank,
and provide an authorisation code in return, to be entered in
the terminal (if you still wish to abort the transaction without
calling the bank, or the bank refuses to complete the transaction, you can abort the authorisation code entry by pressing
the
button). The terminal will issue the card payment
receipts after the transaction has been completed.
NB! Ensure that the successful completion of the
transaction is confirmed on the receipt!
7
Performing a sales transaction
with a chip card
Attention!
It is mandatory to use the chip when paying with a chip card.
Ingenico ICT220 Payment Terminal
Message on
terminal
display
Message on
PIN pad
display
Activity
Welcome
Welcome
The terminal is in stand-by mode. Enter the transaction amount in cents
(e.g. enter 1,000 for the transaction amount of EUR 10.00).
Press the green button
Press the yellow button
Press the red button
after completing the entry.
to correct the amount (one character at a time).
to abort the transaction.
Card transaction
EUR 10.00
Use the card
Use the card
EUR 10.00
Insert the bank card in the chip card reader of the PIN pad connected to the
terminal, or ask the customer to insert it themselves.
Please wait
PIN entry...
Enter PIN:
EUR 10.00
Ask the customer to enter their bank card’s PIN on the PIN pad.
The green button
on the PIN pad must be pressed to complete the entry.
The PIN can be corrected (one character at a time) by pressing the yellow
button
.
The transaction can be aborted by pressing the red button
on the PIN pad.
PIN OK
PIN OK
If the PIN has been entered correctly the terminal will establish the connection
to the bank.
Connection...
Please wait
Connection...
Please wait
Waiting for reply...
Please wait
Waiting for reply...
Please wait
Transaction
completed
Transaction
completed
Please wait
Take the receipt
and press the
button
Transaction
completed
Please wait
The terminal will print out the first receipt.
Tear off the receipt and press the green button
to make the terminal print out
a second receipt. Press the red button
to forgo printing of the second receipt.
Ask the customer to remove their bank card from the chip card reader.
8
• The first copy the receipt remains with the vendor and the
second is handed over to the buyer.
• If performing the chip card transaction failed and the
“Use magnetic card” prompt is displayed on the terminal
screen, you must perform the transaction according to the
instructions applicable for performing transactions using a
magnetic card.
• In exceptional circumstances the chip card might not require
the entering of the PIN, or the customer may refuse to enter
their PIN by pressing the abort button
. If the transaction is nevertheless completed (depending on the bank’s
decision) the terminal will print out a receipt bearing the
text “PIN NOT CHECKED”. In this case the receipt may have
additional fields for providing the signature and indicating
the document presented.
Type of receipt
Name of POS
Address of POS
The Merchant’s registration number and the number
of the cash register
Terminal ID number
Type of card
Number of card (last four digits are shown)
Receipt number
Authorisation code and type of transaction
Transaction date and time
Transaction amount
Confirmation of successful chip card transaction
Transaction types:
T0 – online transaction (card number entered manually)
T1 – online transaction (card read using card reader)
T2 – offline transaction (card number entered manually)
T3 – offline transaction (card read using card reader)
Attention! Only in Estonia!
If the transaction cannot be authorised for some reason
(the terminal fails to connect to the bank or the bank returns
a corresponding reply), the terminal may prompt the Vendor:
“By phone?”. If the vendor selects “No” (presses the F1 key
) then the transaction is aborted. If the vendor selects
“Yes” (presses the F4 key
) then the terminal displays the
expiry date and number of the bank card and prints out the
required transaction data, which you must tell to the customer
support representative over the phone by calling Swedbank’s
customer support on 6 132 300. The customer support representative will register the transaction manually at the bank,
and provide an authorisation code in return, to be entered in
the terminal (if you still wish to abort the transaction without
calling the bank, or the bank refuses to complete the transaction, you can abort the authorisation code entry by pressing
the
button). The terminal will issue the card payment
receipts after the transaction has been completed.
NB! Ensure that the successful completion of the
transaction is confirmed on the receipt!
9
Reply codes provided in the event
of transaction failure
Ingenico ICT220 Payment Terminal
Message
Verbal explanation of code
1xx
If the terminal prints out a code beginning with “1”,
this card cannot be used to perform the transaction.
The card must be returned to the customer.
100
Transaction invalid
101
Card expired
102
Possible card fraud
104
Restricted card
105
Contact customer support on 6 132 300
107
Contact customer support on 6 132 300
109
Invalid vendor.
Contact customer support on 6 132 300
110
Wrong amount (too large)
111
Card data error
112
PIN required to perform transaction
116
Not enough money in account
118
Unknown card
119
Transaction not allowed for this card
120
Transaction not allowed for this terminal
121
Amount exceeds limit
123
Amount exceeds frequency limit
123
Use the chip for contactless payments
125
Use of card prohibited
10
Ingenico ICT220 Payment Terminal
Ingenico ICT220 Payment Terminal
Message Verbal explanation of code
Message Verbal explanation of code
2xx
If the terminal prints out a code beginning with
“2”, this indicates the card is being misused.
The transaction cannot be completed.
The card must be confiscated, if possible.
9xx
If the terminal prints out a code beginning with
“9”, this indicates that a system error is preventing
the completion of the transaction.
We recommend you contact customer support
on 6 132 300
200
Transaction invalid
902
Authorisation message format error
201
Card expired
903
202
Card fraud
System error.
Contact customer support on 6 132 300
203
Invalid card
904
Format error
204
Restricted card
905
No reply from issuer of card
205
Call the police
906
System error
208
Lost card
907
Cannot connect to issuer of card
209
Stolen card
908
Unknown card
210
Forged card
909
System error
910
System error
911
No reply from issuer of card
913
Repeated transaction
939
Invalid vendor.
Contact customer support on 6 132 300
11
Cancellation of a sales transaction
Ingenico ICT220 Payment Terminal
Message on
terminal
display
Message on
PIN pad
display
Activity
Welcome
Welcome
The terminal is in stand-by mode. Press the F1 key 1
Transactions
Please wait
1-Sending
2-Annulment
3-Card transaction
4-Manual transaction
Press “2”
(use the F2
button
Annulment
Please wait
Enter receipt number:
Enter the number of the receipt you wish to cancel and press the green
button
Annul?
Please wait
PAN: ******1234
EUR 10.00
Transaction No. *****
NO/YES
Press the F1 key
to cancel the transaction.
Press the F4 key
to decline cancellation.
NB! The terminal will display the last four digits of the number on the card used
for the sales transaction.
or select the “Annulment” option from the menu
and F3
) keys for menu navigation) and press the green
If the sales transaction was performed using a contactless card, the customer’s bank card is not required for cancellation and the terminal and PIN pad will display a text similar to the one displayed when performing a sales transaction
using a chip card.
If the sales transaction was performed using a chip card
Annulment
EUR 10.00
Use the card
Use the card
EUR 10.00
Insert the bank card in the chip card reader of the PIN pad, or ask the
customer to insert it themselves.
Correct card
Take the card
Correct card
Take the card
Return the bank card to the customer.
If the sales transaction was performed using a magnetic card
Annulment
Read the card...
Please wait
EUR 10.00
Swipe the customer’s bank card through the card reader.
Are 1234 the last
four digits?
NO/YES
Please wait
Check the last four digits of the bank card number against the number displayed on the terminal screen. If the numbers match, press the F4 key
If the numbers are different, press the F1 key
Correct card.
Correct card.
Connection...
Please wait
Connection...
Please wait
Waiting for reply…
Please wait
Waiting for reply…
Please wait
The terminal will print out the first receipt.
Take the receipt
and press the
button
Tear off the receipt and press the green button
to make the terminal print
out a second receipt.
Press the red button
to forgo printing of the second receipt.
Transaction completed
Return the bank card to the customer.
12
Sample chip card receipt
Sample magnetic card receipt
If the transaction to be cancelled was completed
using automated checking, the terminal will connect to the authorisation centre and cancel the
transaction.
Sample contactless card receipt
If the transaction to be cancelled was authorised
via Swedbank’s customer support, you must call
customer support on 6 132 300 to confirm cancellation of the transaction in addition to cancelling
the transaction on the terminal.
The terminal will issue a receipt for final cancellation of the transaction. When a sales transaction is
cancelled, the first copy of the receipt remains with
the vendor and the buyer receives the second copy.
Comments
• Cancellation of a transaction is only possible
for the full amount, and until the time when
transactions are sent to the bank (in general, the
terminal sends transactions to the bank once
every 24 hours).
• A “TRANSACTION NOT FOUND” message displayed on the terminal indicates that no transaction with the number entered was completed on
that day. This transaction was probably completed
on a previous day, the transactions have been
sent to the bank in the meantime or the transaction has already been cancelled.
• You must send the transaction data to Swedbank’s Bank Card Department to cancel such
transactions (fax number 6 131 366).
13
Printing out a copy of the receipt
Ingenico ICT220 Payment Terminal
Message on
terminal display
Activity
Welcome
The terminal is in stand-by mode. Press the F1 key
Transactions
1 – Sending
2 – Annulment
3 – Card transaction
4 – Manual transaction
5 – Copy of receipt
Press “5”
or select the “Copy of receipt” option from the menu (use the F2
F3
keys for menu navigation), and press the green button
Enter receipt number:
Enter the number of the receipt you wish to print out and press the green button
Amount: EUR 10.00
Transaction No. ...
NO/YES
The terminal will display the last four digits.
Press the F4 key
Press the F1 key
Take the receipt and press
the button
and
to cancel the transaction.
to decline cancellation.
Tear off the receipt and press the green button
to make the terminal print out a second
receipt. Press the red button
to forgo printing of the second receipt.
NB!
You cannot print out a separate copy of a cancelled transaction’s
receipt. When the number of a sales transaction receipt that
has had a cancellation operation performed for it is entered in
the terminal, a copy of the sales transaction cancellation receipt
is printed out in addition to the copy of the sales transaction
receipt.
14
Closing the day
Automatic sending of transactions
Transactions completed during a day can be sent to the
bank either automatically or manually. Automatic sending
is started at the time configured for the terminal.
If automatic sending fails
Send the transactions manually, or wait for the next automatic sending session (the transactions that failed to be sent
will also be sent at this time).
Should sending of transactions also fail during the next
automatic sending session, contact Swedbank on
6 132 300
Manual sending of transactions
Ingenico ICT220 Payment Terminal
Message on
terminal
display
Message
on PIN pad
display
Activity
Welcome
Please wait
The terminal is in
stand-by mode.
Press the F1 key
Transactions
Please wait
1 – Sending
2 – Annulment
3 – Card transaction
4–M
anual
transaction
Press “1”
or select
the “Sending” option from
the menu by pressing the
green button
Send transactions? Please wait
Are you sure?
NO/YES
Press the F4 key
or the green button
to send the transactions
manually.
Press the F1 key
or the red button
to decline.
Connection
Please wait...
Please wait
Sending
Please wait
The terminal will send the
transactions and print
out the sending report
receipt.
Please wait
Please wait
The terminal will finish
printing out of the sending report receipt.
The terminal will issue the reply on the sending report, indicating the number of transactions completed and the total
amount. The terminal will print the reply indicating successful
sending of the transactions on the sending report: “SENDING
TRANSACTIONS OK”.
15
Messages displayed on screen
Messages displayed for performing and cancelling payment transactions
Message on terminal display
Meaning
Card error!
Try again...
Reading of card failed. Try again.
Reader error!
Read again!
Reading of card failed. Try again.
Chip card!
Try to insert.
This is a chip card. It cannot be used as a magnetic card.
This card cannot be used.
This card is not among the accepted cards.
No transactions
Press the key
Terminali mälus ei ole ühtegi tehingut.
Transaction 000001
not found.
Press the key.
Tühistatavat tehingut ei ole terminali mälus.
Tühistatud tehingut ei saa teistkordselt tühistada,
samuti ei saa tühistada juba panka saadetud tehinguid.
Number different from one
on card!
The last four digits of the card number were entered incorrectly.
Transaction rejected
Entering of PIN took too long.
Invalid PIN
The buyer has entered the wrong PIN.
Failed to read card
Reading of card failed. Try again.
Present one card
Please present one card at a time when paying with a contactless card.
Follow the instructions
on the phone
Please present one card at a time when paying with a contactless card.
When the buyer enters the wrong PIN
You must confiscate the card if a customer enters the wrong
PIN three times. You may only return the card to the card
holder after identifying them on the basis of an identification document. The person returning the card must be sure
they are dealing with the correct person. The data of the card
holder and the document presented must be recorded on the
error code receipt printed out by the terminal.
Attention!
• Replace the receipt paper at an appropriate time.
• Use only special thermal paper for the terminal.
• Do not connect any cables when the terminal is connected
to the mains.
• Do not place the terminal in a location that is too warm,
cold or humid.
• Do not place the terminal in a location where it could get
wet or be covered with crumbs/dust.
• Use a cloth dampened with alcohol to clean the surface of
the terminal.
• Use a special cleaning card to clean the terminal’s card
reader.
• In the case of a fault, call a service technician - do not
attempt to repair the terminal yourself.
• If performing a chip card transaction fails and the terminal prompts you to use the magnetic strip to perform the
transaction, you must perform the transaction according to
the instructions applicable to performing transactions using
a magnetic card.
• Keep the terminal connected to the mains to enable the
terminal to send the transactions to the bank automatically
to close the day.
16
Changing the paper roll
1
First open the paper roll cover as shown on the illustration
and lift it up.
2
Remove the empty paper roll from the printer.
3
Unwind the new paper roll a little, removing the protective
strip from the edge, if required. Insert the paper roll in the
printer so the paper starts emerging from the terminal from
under the roll.
4
Pull a small length of the paper out of the terminal. Close the
terminal cover by pressing the cover gently until it clicks. A
small length of the paper must extend from the printer. Cut
the paper with the metal strip on the printer.
A special thermal paper roll with a width of 57 mm and a
diameter not exceeding 38 mm must be used in the terminal.
A coloured indicator strip, which becomes visible when the
printer will soon run out of paper, can be seen when the paper
roll is nearing its end. Appearance of the strip means the
printer has enough paper to print at least one more receipt.
Attention!
Low quality paper could get stuck in the printer and also
create a lot of paper dust. Thermal paper must be stored in
a cool and dry place. Humidity, temperature, friction, liquids
etc. can affect the characteristics of the paper. Do not insert
a paper roll with wrinkled or wet paper or damaged edges in
the printer.
17