UPGRADING YOUR DEJAVOO V SERIES TERMINAL
(V5, V8, V8+, V9 & V9+ / NON-S)
7/28/16
Dear Valued Dejavoo Customers:
As anticipated we have released the EMV certified software for the Dejavoo V Series
(Non-S). We are proud to say that through hard work and determination we are
able to provide you with these instructions on how to upgrade to the latest release of
EMV Chip software (certified on FDO & TSYS platforms), and if your merchant is
boarded on the TSYS platform the upgrade also includes the SHA-2 security
certificate needed for IP processing. SHA-2 security is technology that did not exist
when the V Series was designed, we are very pleased to be able to accommodate
the needs of you and your merchants by bringing this update to a legacy product,
and doing so prior to the cut off date which has now been extended by TSYS to
January 2017.
Note About SHA-2 Upgrades: TSYS has announced that they have applied for an
extension of the existing SHA-1 certificate until January 2017, this is currently
pending. If your TSYS merchant using SHA-1 processing on IP experiences issues
on August 1, 2016 and you need to get your merchant up and running right away a
partial downloaded may be needed as a quick remedy until you are able to upgrade
to SHA-2 using a USB and the steps in this document.
The steps for upgrading to EMV (Including SHA-2 for TSYS) are outlined for you on
the following pages, be sure to follow the instructions and you’ll quickly be on your
way to chip card processing on your Dejavoo V series terminal. If you have any
questions at all, please feel free to contact our 24/7 support desk using the contact
information below.
TECHNICAL SUPPORT DESK: 1 (877) 358-6797 OPTION # 2
[email protected]
Thank you and we are happy to service your Payment Software Solutions
Kind Regards,
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FOR DEJAVOO V SERIES (NON-S) TERMINALS ONLY
UPDATING TO EMV WITH TSYS SHA-2 CERTIFICATE REQUIREMENTS
Please read the following regarding updating any Vega5000 model terminal with the TSYS
SHA-2 Certificate. (V8, V8 Plus, V9, V9 Plus *without the ‘S’ )
The steps below will walk you through the update utility we provided for upgrading your V
terminal software with the following:
! New firmware
! Latest EMV application
! SHA-2 certificate (For TSYS)
* You will need a USB Removable Drive (AKA: Thumb FOB) as well as a Mini USB to USB
converter dongle to complete this process.
WHAT STEPS WILL I NEED TO TAKE?
1. INSTALL THE EXECUTABLE FILE
a. DOWNLOAD THE DEJAVOOIPVXUPDATE.EXE.ZIP UPDATE WIZARD
b. OPEN THE .ZIP FILE AND DOUBLE CLICK THE DEJAVOOIPVXUPDATE.EXE
FILE TO INSTALL THE WIZARD
2. FOLLOW THE WIZARD THROUGH STEPS 1-3 (USE THIS DOCUMENT AS YOUR GUIDE)
3. FOLLOW THE STEPS ON PAGE 6 FOR DOWNLOADING THE TERMINAL WITH THE UPDATED TPN
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USING EMV UPDATE WIZARD FILE - “DEJAVOOIPVXUPDATE.EXE”
Use the steps below to install the EMV Update Wizard to your computer.
* The wizard is compatible with MS Windows OS and is incompatible with iOS for Mac, if using iOS
for Mac then see the instructions for manually setting up your USB key in a separate document.
** Important ** CLOSE THE BATCH. Before starting the next steps it is important that you settle the
open batch in the terminal.
*** Warning: *** Please follow the directions from the beginning, do NOT download the upgraded
TPN to the terminal prior to doing the Firmware Update and the Software Update as
outlined step by step in the charts below. Thank you.
Step
Action
-
1.
Insert your USB key into your Computer
** Important **: Your USB key must be mounted into your computer first, before continuing with the
steps below.
- Use this link to download the update wizard to your computer hard drive
- Double click on the “DejavooIPvxupdate.exe” file you just downloaded in step 1
The following message will appear, click on “RUN”
2.
The update wizard will open, from the STEP 1. Drop
down box select the USB Removable Drive
3.
Once you have selected the USB Removable Drive
click on “DONE”
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USING EMV UPDATE WIZARD FILE - “DEJAVOOLP.EXE”, CONTINUED
Step
4.
Action
For Step 2 in the update wizard click on “START” to load
the file to the USB key already in your computer.
You will see “Loading” as the files load to your USB
key.
- When “Loading” the USB has been completed the
following message to complete STEP 3 will appear.
- disconnect/Eject the USB key from your computer.
5.
6.
IMPORTANT: You Must Continue to the Next Page at
this time (Step 7 in this document) - follow these
instructions to install the new firmware into the
terminal prior to moving to doing a partial
download on the upgraded TPN.
Please use the instructions on the next page to Install the update to your V terminal.
- CONTINUED ON NEXT PAGE -
4
ACCESSING THE PROGRAM MANAGER & INSTALLING SOFTWARE UPDATE
To successfully install the updated EMV Application to your V series terminal you must place the
terminal in the Program Manager Menu, use the steps below to complete the following:
Step
Action
-
7.
-
8.
Power cycle the terminal by pressing the F1
key for 5 seconds.
Wait for the terminal to beep
Press down and hold the RED X Key until
the Program Manager Menu appears on the
display.
Release the Red X button.
If any applications are present under menu
option 2. DVCreditApp (such as DVGiftApp or
DVCheckApp) please scroll down and highlight
the additional application(s) and press F3 to
delete it/them. If no other applications are
present skip to Step 9.
Display
SYSTEMINITIALIZING
100%….
ProgramManager
ProgramManager
01/02
1.DvAMApp
2.DvCreditApp
3.DvGiftApp
F1:Download
** WARNING ** DO NOT DELETE DvAMApp
9.
10.
-
Insert your Mini USB to USB Dongle into the
side of your V terminal
-
Place your loaded USB Key into the USB
port on the dongle.
-
With the DvAMApp option highlighted press
the F2 button. (this will disable the default
application)
From this screen while in the Program Manager
(OS) do the following:
- Press the F1 Key
- Press the Number 1 Key
- Press the Number 2 Key
ProgramManager
ProgramManager
01/02
1.DvAMApp
2.DVCreditApp
F1:Download
ProgramManager
ProgramManager
01/02
1.DvAMApp
2.DVCreditApp
F1:Download
The update will Install and the terminal will Reboot, do not continue to the next step until the terminal
reboots on its own.
11.
** Warning ** - This process may take some time up to 15 minutes - It is IMPERATIVE that you DO
NOT interrupt this process and try to reboot the terminal, allow the install to complete and let the
terminal to reboot on its own - if the terminal still has not rebooted by 20 minutes call technical
support at 1 (877) 358-6797 Option #2
*Note: If the terminal reboots & returns to the Program Manager instead of rebooting to the idle prompt
screen then highlight the option for DvAMApp & press F2, then the Green OK button to get to the
idle prompt.
12.
Awesome You Are Almost Done! You have successfully updated the terminals software to EMV
Software. Please continue to page 6 in this document and complete steps 12-14 for installing the partial
download of the upgraded TPN.
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PARTIAL DOWNLOAD OF UPDATED TPN
Please complete the following steps for a partial download now that you have successfully:
-
Rebuilt the Terminal’s TPN in the STEAM (MMSx) System with the Template that has the
release date of “ _20160721”
-
Have updated the terminals firmware and EMV Software by completing steps 1-5 in this
document. (1-3 of the update wizard)
*** Warning *** - You must select PARTIAL download in order for the upgrade to be
successful, if you select FULL the upgrade will FAIL.
Step
13.
14.
15.
16.
Action
Display
Credit
From the idle prompt press the OK key to
access the Core Menu.
Using the down arrow key highlight the word
UTILITY and press OK
* If prompted input password, default is 1234
Using the down arrow key highlight the words
SOFTWARE DOWNLOAD and then press OK
* If prompted input password, default is 1234
Press OK on CONNECT
I
SALE
EnterAmount
CoreMenu
Settlement-> Reports->
Favorites->
Utility->
Utility->
RetrievePassword->
UTILITY
Settings->
SoftwareDownload
Communications->
Favorites->
>
SoftwareDownload
Connect->
Settings->
AutoDownload->
DeleteApps->
6
PARTIAL DOWNLOAD OF UPDATED TPN, CONTINUED
_____________________________________________________________________
Step
17.
Action
Use the arrow keys to highlight the desired
connection option for your partial download then
press the OK key to select the highlighted option.
Using the down arrow key highlight the word
PARTIAL and then press OK
18.
** WARNING ** You must select PARTIAL
download in order for the upgrade to be
successful, if you select FULL the upgrade will
FAIL.
Input the updated TPN # and press OK
19.
20.
*Note when inputting a repeated digit pause
between entries to avoid scrolling to letters as this
entry is alpha numeric capable.
Terminal will display Apply Updates?
Press F2 for YES
Display
Connect
Ethernet->
DialPPP->
USB->
GPRS->
SelectType
Full->
Partial->
EnterTPN
TPN#:
############
ApplyUpdates?
YES
NO
The termininal will now install your updated TPN (Including SHA-2 certificate update), reboot and
return to the idle prompt.
21.
*Note: If the terminal reboots and returns to the Program Manager instead of rebooting to the idle prompt
screen then highlight the option for DvAMAPP and press F2 and then the Green OK button to get to the idle
prompt.
These procedures have been successfully tested at Dejavoo with an extremely high success rate, If for any
reason your terminal locks up on “initializing” or keeps repeating “Download failed” please contact Dejavoo
support at 1(877) 358-6797 option #2 or [email protected] for repair or for information about
our replacement program option.
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NOTE FROM DEJAVOO SYSTEMS
Working with the processing speed and limited memory of the V Line which
is a legacy Line of terminals, and through our vast experience and
perseverance, we have made it possible (through these steps) to upgrade
the V Line with SHA-2.
We continue to work on streamlining and
simplifying this process for you as quickly as possible. However, the steps
in this document are what you need to complete, as the process exists
today, to ensure compliance of SHA-2 by the July 31st deadline.
As soon as the process becomes simplified we will advise accordingly.
Thank you for your understanding.
Kind Regards,
Dejavoo Systems Executive Team
Additional Notes:
You can purchase replacement or additional Mini USB to USB Dongles for $5.00
each + Shipping by emailing [email protected]
Or
You can purchase a preloaded USB with the Mini USB to USB Dongle for $14.95
each + Shipping by emailing [email protected]
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Upgrade Troubleshooting Tips:
Possible issues during vxupdate
1)During firmware and application update the terminal will be stuck on certain
screen and not change for about 10 minutes.
Cause:
- This might be an issue with the USB stick that is connected to the terminal. Most
likely the update stopped as the USB is no longer communicating to the terminal.
Solution:
- Disconnect USB stick from the terminal. The terminal should display an error message.
Replace the USB with a different USB and attempt to redownload
2)After terminal has completed update starting the application will result in a
Code 10 system halt.
Cause:
Terminal ran out of memory
Solution:
Contact our customer service support and we will provide you with an additional file
to resolve the issue.
3)After firmware and application have been updated. During application start up
the application will be display a blank screen.
Cause:
- An application that is not compatible with the new application is installed on terminal.
Example DvGiftApp and DvCheckApp from a previous version.
Solution:
- Restart terminal back in to Program Manager and delete DvGiftApp and or DvCheckApp
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