CIO Organization Values
What We Mean
What We Expect of Our People
How We Promote The Values
Accountable
• We say what we do and do what we say
• We meet commitments
• We provide reliable information and updates
• We ‘own the issue’
• Set clear and realistic expectations
• Be prepared and responsive
• Follow through
• Step up and take initiative
• Measure success in client satisfaction
• Be answerable to one another
User Focused
• We are here to help
• Consider impact on people
• We care - Make it our problem
• We are empathetic
• Respond and be proactive
• Be open to change
• Know our audience
• Be curious and drive to solutions
• Be empathetic
• Actively listen
• Be accessible
• Walk in others’ shoes
Collaborative
• We embrace community partnerships
• We are inclusive early on
• We value diversity of ideas
• We build collective solutions
• Default to inclusion
• Listen and learn
• Value difference of thought to arrive at the best solution
• Consider all teams
• Be hard on problems, not people
• Show up and engage actively in discussions
• Support collective decisions
• No “us vs. them”
• No bashing
• No pocket vetoes
Innovative
• We are creative with a focus on ingenuity
• We are curious
• We use technology to add value
• We are willing to change
• We will reward risk taking
• Benchmark and adopt best practices
• Bring Ideas
• Thoughtful risk-taking - “skin your knees”
• Willingness to try and fail
• Accept and learn from failures
• Celebrate successes
Open
• We are honest and readily share what we know
• We communicate often
• We embrace feedback
• Be proactive
• Share and be transparent; no hidden agenda
• Don’t shoot the messenger
• Be clear and concise
• Solicit and provide feedback
• Convenient online access to goals and targets