Code
Description
Definition
1 Awaiting Despatch
The parcel has been created but is waiting to be manifested (i.e.
despatched)
2 Despatched
The parcel has been manifested (i.e. despatched)
3 Not yet received by carrier
The carrier has yet to receive the parcel into their network
4 Received by carrier
The carrier has acknowledged receipt of the parcel into their
network
5 Recd by carrier – no elec advice
The carrier has acknowledged receipt of the parcel into their
network but did not receive the required electronic manifest (pre
advice file)
6 Collection request recd by carrier
A collection request has been acknowledged by the carrier
7 Collection made
The carrier has successfully collected a parcel from a customer
8 Collection failed
The carrier has failed to collect a parcel from a customer
9 Misroute
The parcel has been misrouted by the carrier due to incorrect
routing on the label
10 Carrier delays
The parcel has been delayed due to factors within the carriers
control (i.e. vehicle breakdown)
11 Parcel lost
The parcel has been advised as lost within the carriers network
12 Delayed (not carrier)
The parcel has been delayed due to factors beyond the carriers
control (i.e Inclement weather)
13 Held by HM Customs
The parcel is with Customs (NB: This does not necessarily mean that
the parcel has been refused entry into the destination country)
14 Parcel damaged
The parcel has been damaged
15 In transit
The parcel is in transit (NB: This could either be en route to a
country, hub, delivery depot)
16 Local collect at PO
The parcel has been left at the local post office for collection
17 Sub-contractor event
The parcel is with a 3rd party / sub-contractor and a tracking event
has occurred (refer to “Confirmation” field for further information if
provided)
18 Out for delivery
The parcel has left the delivery depot for the recipients address
19 Sub-contractor received
The parcel has been received by a sub-contractor / 3rd party
20 Address query
The carrier is a query concerning the recipients address (i.e. Unable
to locate, incorrect post code etc.)
21 Recipient carded
The carrier has left a calling card for the customer as they were
unable to deliver the parcel
22 Delivered in part
23 Customer to collect from carrier
The carrier has delivered part of the consignment advised (e.g. Parcel
1 parcel of a 2 parcel consignment has been delivered)
The parcel is available to collect from the carriers premises
24 Held by carrier
The parcel is being held at the delivery depot
25 Customer moved
The recipient no longer resides at the delivery address
26 Refused by customer
The recipient refused to take delivery of the parcel
27 Return to sender
The parcel is to be returned to the sender
28 Non delivery
The carrier was unable to deliver the parcel (No reason specified)
29 Delivered
The parcel has been successfully delivered
30 Information
The carrier has provided some information concerning the parcel
31 Post transit status
An event has occurred after the parcel has been delivered / lost or
RTS (i.e. acknowledgement of a claim)
32 SDIs apply
Special delivery instructions to apply
33 Cancelled
The delivery / collection has requested to be cancelled
34 Elec advice recd by carrier
The carrier has received an electronic pre advice (manifest) for this
parcel
35 Closed by system
The parcel has been at a status that does not set an actual or default
end date and as such has been “closed” after a certain period of time
dependent on the environment it belongs to
36 Mis sort by carrier
The parcel was mis sorted by the carrier and sent to the incorrect
delivery depot
37 Delivery arranged with recipient
The recipient has arranged a delivery with the carrier
38 No access to recipient’s address
The carrier attempted to deliver the parcel but was unable to access
the recipients address to deliver or leave a calling card (e.g. Closed
office building, gated development etc.)
39 COD amount not paid
The payment for cash on delivery could not be collected
40 Customer Identification failed
The recipient's identification failed
41 Invalid method of payment
The payment could not be processed due to an invalid method of
payment by recipient.
42 COD amount paid
The payment for cash on delivery of parcel has been collected by the
carrier
43 Customs cleared
The parcel has been cleared for delivery
44 Package repacked
The parcel has been reboxed / repacked
45 Package disposed
The parcel has been requested to be disposed
46 Declared weight not correct
The declared weight of the parcel does not match the actual weight
of the parcel.
47 Held by import Customs
The parcel has been held by destination Customs
48 Held by export Customs
The parcel has been held by origin Customs
49 Delivered to neighbour
50 Delivered - specified safe place
The parcel has been delivered to a neighbour's address
The parcel has been delivered to a safe place suggested by the
recipient
51 Parcel collected from store
The customer has collected the parcel from the store
52 Awaiting collection from store
This status is for services where the Parcel is received at store and is
ready for collection by recipient.
Not collected from store (shopper
53 notified)
The parcel is ready for collection at the store and it has not been
collected after a period of time.
54 Delivered to locker/collection point
The parcel has been delivered to a locker or collection point and is
ready to be collected by the recipient.
55 Delivered to alternate delivery point
The parcel has been delivered to the recipient's preferred point
instead of collecting from depot or re-delivery or return
Held by carrier for clearance pre56 processing
The package has been held by the carrier whilst collecting recipient
details for clearance
57 Package over-labelled
The parcel has been re-labelled
58 Package outside of service capability
The parcel attributes lie outside of service capability. i.e.
weight/size/remote area issues)
59 Parcel update notification via SMS
An SMS has been transmitted to the recipient to inform that the
parcel is out for delivery today
60 Parcel update notification via Email
An email has been transmitted to the recipient to inform that the
parcel is out for delivery today
61 Attempted delivery
The carrier attempted delivering the parcel but could not deliver.