Sysdata Corporate Profile Sysdata Private and Confidential. No part may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval from Sysdata May 2017 The SYSDATA Group Sysdata, established in 1980 in Bologna, is today a major, private, independent company in Italy's IT landscape. The Group closed 2016 with a consolidated revenue of over 12 Million € and a significant presence in Italy with around 150 employees. Geographical distribution • • • • Business Consulting Technology Consulting System Integration Application Maintenance Sales breakdown * Banche • Bologna Assicurazioni • Milan • Mobile technologies analysis and development • System Integration focused on mobile devices • Internet of Things • Strategy & Innovation • Rome GDO • Mestre Industria • Trieste Altro (*) Sysdata S.p.A. breakdown of turnover. The Sysdata Group enjoys the trust of major clients, with collaborations established over 20 years: v 2 Business areas The offer is mainly organised around the business areas described below. System Integration Mobile Applications Digital Signage Web Portals M2M Applications Management, including endto-end management, of IT projects in all Lifecycle software phases: Planning, Analysing, Building, Testing, Deploying Applications (native and web) for Smartphones and Tablets for the marketing department and sales network Integrated digital communication solutions for networks of sales companies and public spaces Determining Digital Strategy and design of web portals for Collaboration and eCommerce Applications to manage remote communication between electronic devices (Internet of Things) 3 Approach Sysdata offers their customers “end-to-end” projects that include the following professional services: Analysis Functional analysis Governance defining project specifications Managing the project and its risks Governance Execution Execution Developing the project by deploying all necessary capabilities Services Services Post Go-Live Maintenance, Assistance and Support 4 Topics & Industries M2M / IoT Predictive Maintenance, Remote Assistance Telematics, Home Automation, Metering Sales Force Automation Sales Network Management Mobile Sales Force Field Force Management System Multi-utility Field Force Insurance Field Force Experience Management User Experience Design Omnichannel Retailing Digital Signage Digital Agency Corporate Digital Communication Finance Services • Assicurazioni Generali • Allianz Insurance • Allianz Bank • Cattolica • Mediolanum • UBS Industry • Riello • Zoppas • G.D • VM Motori • De’Longhi • Intertaba • Danieli • Benetton • Coin • Maserati • • • • • • • • Crif Enel Cup2000 CSE Phoenix Aimag Turismo FVG The Boston Consulting Group MARKETS Technology • Yoox • Allianz Telematics • Hellofood (JustEat) 5 TOPICS Topic Internet of Things & M2M In the IoT vision, objects become an active part of the network and they communicate with each other. The fields of application are manifold: from industrial applications (production processes) to logistics and infomobility, to energy efficiency, remote assistance and environmental protection Value Proposition TELEMATICS REMOTE ASSISTANCE PREDICTIVE MAINTENANCE CONNECTED INSURANCE HOME AUTOMATION 7 Topic – Mobility and Internet of Things Telematics Offer users a new experience with their devices connected to control units in vehicles or homes. Provide a new point of contact for marketing communication with the Customer. Enable new always-on services. Allow the connection and remote transfer of information between electronic devices and application platforms. Implement archive data safety and persistence, until they can be processed for business users. Business challenge Sysdata's contribution A large insurance company has launched an array of intelligent policies, including in the theft and fire sector. As a market leader, the firm implemented an innovative user experience model, connected to home automation and the security sector in particular. Through a black box installed in the home and connected to a Mobile App, users can set the alarm and receive notifications remotely. Sysdata offered its know-how for the client-facing telecommunications platform, integrating the requested services via MQTT protocols. On the level of design analysis and development, the project was approached with extremely high levels of attention, rolling out all features of the black box in the form of effective “calls to action” and offering great added value in making the home’s arming and disarming system simple and intuitive. 8 Topic – Mobility and Internet of Things Remote Assistance Offer the user more innovative and effective after-sales service levels. Enable new revenue streams with value-added services. Makes it possible to connect to remote equipment, monitor the equipment's operation and, where necessary, carry out maintenance work. Offer a new communication touch point between customer and technical assistance to ensure constant contact and reduce travel and intervention costs. Business challenge Sysdata's contribution In terms of after-sales support, by aligning themselves with and attempting to boost innovation in the development of the sector, G.D. planned to design a web and mobile technology platform featuring a usable software capable of putting the back office in contact with the end customer's maintenance workers, translating the information into comprehensible instructions through the use of multimedia chat and video conference calls, making it possible to view the equipment in real time. Besides lending their expertise to web development and design and introducing highly innovative technologies and advanced protocols for remote communication with the customer's automatic machines, Sysdata took great care in managing the project, bringing the task force of the electronics department closer to that of the IT department to ensure that every phase of the project was carried out successfully. 9 Topic – Mobility and Internet of Things Predictive Maintenance Improve Mean Time Between Failures. Create new value-added services and revenue streams. Reduce machine down time. By remotely acquiring data (if necessary, using big data platforms as well) from sensors on equipment or machinery, break-downs and malfunctions of the individual parts can be forecast using a statistical analysis model. This innovation ensures a stream of information to process for modernising tools and procedures in various business departments: from Production to Sales. Business needs Sysdata's contribution The design, development and supply sector of global solutions and integrated systems for the off-highway vehicle market is currently evolving to take into account the capabilities of new technologies as a means of overcoming the limits imposed by the more traditional dynamics of management and maintenance. Being able to remotely control the electronic control units installed on industrial vehicles becomes a real asset and opportunity to provide new services to end customers. The goal of the web platform developed by Sysdata is to remotely manage the control units installed around the world. The solution allows for all the equipment to be managed and controlled, for the configuration to be updated and for information to be provided to the end customer as to how to correctly operate the control unit. All done remotely. Data can be integrated on demand and technical support is informed at all times on how each piece of equipment is functioning. 10 Topic – Mobility and Internet of Things Connected Insurance Enable a new insurance business model. Provide a dataflow on customer behaviour. Ensure premiums on policies determined by risk profile. The distribution of embedded devices specifically for insurance, of mobile devices in the hands of consumers, of IoT and Big Data, allows new service and business models in connected insurance to be determined. Business needs Sysdata's contribution An insurance agency and a car maker have signed on to a partnership which develops new scenarios in the insurance telematics market. The agreement offers motor vehicle buyers intelligent liability insurance policies. A dedicated mobile app offers a series of services: from geofencing to trip history and driving style alerts. Even a percentage discount is given thanks to one’s ability to drive… safely. Sysdata accompanied the insurance agency’s team as they designed the entire app and in the development of integrations with the automobile manufacturer’s control units. This guaranteed complete support throughout the full development lifecycle for the mobile application’s design and ensured that a complete, integrated, high-quality solution was provided. 11 Topic – Mobility and Internet of Things Home Automation Domotics and the increasingly widespread distribution of connected devices allow new business services and paradigms to be determined for operators specialised in home automation, and suppliers of Consumer Packaged Goods. For players in this field it is imperative to capitalise on these opportunities, to offer their clients means of interaction suitable for users increasingly used to being “always on”. Business needs Sysdata's contribution Zoppas' growing interest in the development of a cloud platform capable of remotely communicating with its own devices was combined with the development of an innovative after-sales service that would integrate new digital services to be able to contact end customers. The new line of smart heated towel racks, designed to be combined with mobile and web applications that can safely and remotely adjust the temperature, is in itself an experiment in the communication between electronic components and a cloud system. To meet the Customer's business needs, Sysdata drew on their skills to design and create the software architecture. Additionally, in order to collaborate on a diverse range of projects – from the Cloud to the development of apps, including the web portal – Sysdata put its project management skills into action, further assisting Zoppas in assessing and comparing the IoT cloud platforms on the market. 12 Topic Experience Management Experience management and interaction design are key elements for the successful implementation of any business process or service for employees, clients and partners. The interaction models offered by new technologies have led to the rules on the interaction design of products and digital services to be rewritten. Sysdata places analysis and the study of users and their interactions at the starting line, for any design activity, from strategy to comprehensive implementation of a graphic interface. Value Proposition UX & CUSTOMER ENGAGEMENT OMNI-CHANNEL RETAILING 13 Topic – Experience Management UX & Customer Engagement We customise the message, we study the interfaces to provide information, not data. We place the user centre stage. We study their social demographic profile, explore their needs and understand their expectations. We interpret every piece of information, summarise it and present the design so that the solution is consistent with the user experience the user requires. Business needs Sysdata's contribution A tablet and smartphone application for presentation to the banking sector with an innovative interface. Phoenix wants to examine how to develop its support systems for the sales network in mobile terms, adding to its offer a CRM version that can be adapted to tablet and smartphone, with some custom functions. From discovery, to architecture, to production, Sysdata guided the client through every stage of analysis, in a process designed to clarify the elements necessary to the development of an innovative tablet solution. Sysdata created the graphic interface for the new mobile sales tool, checking not just all elements of usability, but those for integration with desktop systems as well. 14 Topic Digital Signage An electronic display system for information, promotional communications and other messages. Digital Signage is used in both public and private areas, shopping centres and company offices. Display screens are usually controlled by common IT services, through special software programs, avoiding massive expenditure in equipment. Digital signage initiatives must be designed as a component of the customer journey and must be integrated with other customer experience enablement platforms. Value Proposition DIGITAL RETAILING ADVERTISING & COMMUNICATION 15 Topic – Digital Signage Digital Retailing Direct the customer towards display areas, increasing the time that the customer remains on the premises of the point of sale. Increasingly, digital technology can enhance the consumer's experience and the moment of purchase at the Point of Sale, when integrated within the physical design of the store. Business Challenge Sysdata's contribution The unification and convergence of data into a new system was, from the outset, one of the priorities of Generali Italia, who inevitably included the streamlining of information management methods, even for sectors related to the Sales Force. Hence, the need for a trusted partner, who, while developing an “organisational machine”, could add innovation and expertise to the terms required. Sysdata stood alongside the Customer through every step of the project, providing their skills right from the start, and bringing to the table their own contributions – feasibility studies as well as collecting and analysing requirements, planning, developing, validating and testing, starting, operating, maintaining and evolving the information system. 16 Topic Workforce Automation With the help of digital tools, companies can now operate on-the-go, making support services more efficient, promoting the shift to a paperless environment, and cutting down intervention times. The operations centre receives requests for intervention and can then assign the task to operators located across the territory. Similarly, always by means of digital solutions, operators can send the information to the operations centre, closing the workflow and filing all documents produced directly in back-end information systems. Value Proposition SALES FORCE MANAGEMENT FIELD FORCE MANAGEMENT DISTRIBUTION CHANNEL MANAGEMENT 17 Topic – Workforce Automation Sales Force Management Manage Customers, position reading, history of negotiations. Manage commercial products, catalogue of offers and organise sales presentation. Plan appointments, calendar and geolocation of routes. Increasingly, mobile business management makes it possible to improve the service provided to the sales network and its end clients. Through digital solutions, the client position is always updated and the complete offer is available to the sales session. Information is available anywhere, at any time. Business Challenge Sysdata's contribution The rapid evolution of products, their growing complexity and the diversity of customers require substantial effort in order to perfectly enhance the value of the quality of an investment proposal. Add to these challenges the inherent complexity of managing a large, highly professional sales network that needs to be kept continually up-to-date on the market, the products and the most strategic services. In this specific case, Mediolanum's requirement also involved the launch of a new range of financial products, such as unit linked plans. In light of Mediolanum's needs, Sysdata planned and developed an app for tablets which would not only serve as an attractive, engaging pre-sales tool, but would also help Family Bankers to promote the bank's latest products. The application features simulation tools designed to pinpoint the most appealing product configuration for the customer in real time. 18 Topic – Workforce Automation Field Force Management List of intervention calls, planning interventions, and geolocation of routes. Report the intervention, manage attachments, notes and memos. Close the intervention call. Increasingly, digital technology is at the service of mobile businesses and it modernises the processes between the operations centre and the technical support team in the territory. The automation of the entire intervention process has influenced the shift towards a paperless environment, the filing system and the response time, corroborating the service upgrade. Aimag Danieli • Sysdata was at Aimag’s side to study the flow of interactions between: The Operational and Technical Assistance Centre to dematerialise the workflow related to assistance tasks. • Danieli requested a Mobile App which would make the various components supplied by third parties within their plants conform to contractual specifications. • In addition to software design, planning and development, Sysdata also saw to the maintenance of the Mobile System, post go-live, developed on hybrid technology. • Sysdata offered its know-how on the design and development of the interface to make it as functional as possible, in addition to the integration with the client’s ERP system. 19 Topic – Workforce Automation Distribution Channel Management System Management tool for the data and processes of the distribution networks of a company or corporate group, maximising the time to market and assuring flexibility and scalability in accordance with business regulations and their variations. The Distribution Channel Management System (DCMS) aims to support the structure of a centralised management system for the data and processes of the distribution networks of a company or corporate group, maximising the time to market and assuring flexibility and scalability in accordance with business regulations and their variations. Business Challenge Sysdata's contribution Based on the need to stabilise broker registries, Cattolica required a system to rationalise the then dispersed, asynchronous organisation. In this case, the added value comes from the creation of a categorical view of the sales network structure, which includes aspects relating to points of sale, network organisation and contract management, and the global coordination of various offices. With extensive practical experience in the insurance market acquired over time through relations with major groups in the sector, Sysdata was more than willing to accept Cattolica's challenge as a reputable consultancy firm capable of acting as the link between management components and IT. In developing software, alongside waterfall assessment activities and conducting functional analyses, one based on the Agile procedure was carried out which allowed for innovative solutions to be introduced. 20 Topic – Workforce Automation Workplace Management System The Boston Consulting Group wanted to re-think the management of the work spaces and tools for their consultants. This new office management philosophy required the definition of new rules and new tools which will help its professionals, leveraging simplicity of use, flexibility and mobility Sysdata teamed up with the client to define this new concept and to shape the potential for new Web and Mobile based technology to increase the productivity of its professionals and to reduce costs and waste Business Challenge Sysdata's contribution The Boston Consulting Group is a global management consulting firm In line with a new definition of the profile that introduced a series of technological innovations to reduce costs, increase flexibility, lower environmental impact, and stimulate creativity within the company, The Boston Consulting Group took advantage of the renovation of their Milan headquarters to rethink the traditional office concept with a dynamic and contemporary angle Working on a dual desktop-mobile level, Sysdata carried out a detailed functional analysis to accompany the client in defining the requirements of this innovative solution. Sysdata then managed the execution of the project for both the UXD portion and for the responsive web-based solution used, with different permission levels, by various BCG employees (professionals, executive assistants, receptionists, back office administrators) 21 CAPABILITIES Capabilities CUSTOM DEVELOPMENT SERVICES (CDS) PROJECT MANAGEMENT IoT PLATFORMS CDS – FINANCIAL SERVICES SYSTEMS TECHNOLOGY STACK CDS – JAVA AND .NET BI SOLUTIONS DEVELOPMENT CDS – WEB (HTML/JS/CSS) SALES FORCE AUTOMATION DISTRIBUTION CHANNELS MANAGEMENT ACCELERATOR CDS – ORACLE and PL/SQL MOBILE DEVELOPMENT SERVICES (iOS, ANDROID, WINDOWS) VIRTUAL UNBOXING 23 Capabilities Custom Development Services (CDS) Custom development is the solution to ensure the fast, timely implementation of services, processes and applications, without any of the compromises and adaptations that are typical of package solutions. What we do • Turnkey development, from strategy formation to maintenance, at every stage of the project (Plan, Analyse, Build, Test, Deploy, Post-Go Live) • Determine the architectural blueprints (Development/Execution/Data/Integration/Operations) • Use Iterative or Agile methodologies • Assist in on-shore and near-shore models • Project Management service (PM / PMO) to manage the project (plan, monitor and control, economics) including supervising third parties • Integrate with external and legacy systems Technologies • DBMS: DL/I, DB2, Oracle • Back End architecture: Cobol MVS, Cobol Unix, Java, .Net, PHP, Shell script, JCL • Front-End architecture: Java, HTML (scratch, bootstrap, Inuit), JS (Jquery), MVC (Angular, Handlebars) • Infrastructure: on-premise, Cloud (IaaS, PaaS) • Execution: Web Analytics (Google, Adobe); Real User Monitoring (New Relic); UX (CrazyEgg, Hotjar); Personalisation (Adobe Target; Google Experiments) 24 Capabilities CDS – Financial Services System technology stack Banks and insurance companies can retain a technology stack that is not entirely recent, where Cobol can be used as the BackEnd language with DBMS DL/I DB2 or Oracle, with a Mainframe or Open infrastructure, and usually Java as the Front-End language. What we do • Assist in defining service design, interaction design and UX • Re-engineer processes • End-to-end project management and upgrade maintenance of existing systems, for both the batch and online/near-online application • Maintain existing systems • Integrate with other systems • Interface with the software appointed for process scheduling Technologies • Infrastructure: Mainframe, Linux, Unix, MVS, CICS • DBMS: DL/I, DB2, Oracle • Back End architecture: Cobol MVS, Cobol Unix, Shell script, JCL • Front-End architecture: Java 25 Capabilities CDS – Oracle and PL/SQL If the DBMS of the system is Oracle, both the DB and its interface with System Integration activities must be managed. What we do • Conceptual and technical modelling of the relational database • PL/SQL programming, for scripting required by the software and for trigger creation • PL/SQL programming for data fixing • Performance tuning of SQL queries Technologies • Oracle • PL/SQL 26 Capabilities Project Management During the planning stage and when overseeing the project, it is necessary to have dedicated figures to ensure that activities reach their goals, both as project managers (PM) and project management office (PMO). What we do • Estimating • Planning • Monitoring and control • Project closure • Risk and issue management • Drafting and controlling project documentation • Quality control • Communication • Resource management • Procurement • Stakeholder management • Processes also in line with PMI standards through our PMP professionals Technologies • Microsoft Project • Microsoft Excel 27 Capabilities CDS – JAVA and .NET Proven experience in developing custom JAVA and .NET solutions; integration with other systems. Design Enterprise applications. Web portals. What we do • Turnkey development, from strategy formation to maintenance, at every stage of the project (Plan, Analyse, Build, Test, Deploy, Post-Go Live) • Determine the architectural blueprints (Development/Execution/Data/Integration/Operations) • Assist in determining DevOps environments • Assist in on-shore and near-shore models development • Maintain existing systems • Integrate with Back-End systems • CMS / web portals Java technologies • Liferay • Node.js • Spring • Hibernate • Struts • Spring MVS .Net technologies • MVC • EntityFramework • Owin • Sql Server • WebApi • SonarQube 28 Capabilities CDS – Web (HTML/JS/CSS) Proven experience in the design and development of B2C, B2B and B2E portals and responsive applications. UX design. Create Single Page Applications. SEO. What we do • Create front-end HTML/CSS/JS from wireframes and mock-ups • Create mobile front-end in native shell (Cordova) • Determine and implement responsive layouts • Determine MVC/MVVC architecture • Integrate with other systems • Single Page Application • Dynamic Application Technologies • Web Frameworks: Bootstrap / Inuit / AlloyUI • Templating Engines: Angular.js / Handlbars.js • JS Frameworks: jQuery • Data Visualization: D3; GoogleCharts • Server Processing: Node.js 29 Capabilities Mobile Development Services (iOS, Android, Windows) Create native applications for all major platforms. Create applications on hybrid technology. Integrate applications with client's pre-existing back-end. Experience in integrating IoT protocols. What we do • Determine Interaction Design and optimised UX for mobile devices • Turnkey development, from strategy formation to maintenance, at every stage of the project (Plan, Analyse, Build, Test, Deploy, Post-Go Live) • Native development – iOS / Android / Windows Phone • Hybrid development – Cordova / Phonegap / Xamarin • Manage IoT protocol stacks – BLE / MQTT • Marketing Automation with in-app pushing Technologies • Objective-C/Swift – iBeacon – BLE – RestKit – Fabric – XC Unit Test • MVC – Gradle – Real Design – Espresso – BLE – Fabric – SonarQube • Universal Platform – Visual Studio – Azure mobile Services • Reactive Programming • Jenkins 30 Capabilities IoT Platforms Using an XaaS platform to transfer data from the field to assist IoT developments allows for greater deployment speed and a lower impact on start-up costs. What we do • IoT/M2M architectural design • POC • Domotics • Big Data • Preventive maintenance Technologies • IBM Bluemix • Eurotech everyware • Amazon IoT • Azure • Mosquitto – HiveMQ 31 Capabilities BI solutions development Business Intelligence solutions are the key tool to monitor and plan company business, increasing the efficiency and timely decision-making of management. What we do • Design and determine business intelligence models that adhere to the individual business context and the client's information requirements. • Software selection and implementation of the system, following modern methodologies of multi-dimensional design. • Use Agile methodologies, with highly frequent update of ready-to-use solutions. • Create Data Warehouse, department Data Mart, Operational and Management Reporting solutions, Dashboarding and KPI analysis to measure performance. • Training on the job, self-service BI induction. Technologies • Front end: Microsoft Web Reporting, Excel Pivot Table, Power BI Dashboards, Tableau • BI engine: Multidimensional and Tabular Microsoft Analysis Services, Qlik Sense • Integration: Microsoft Integration Server, Pentaho Data Integration • DB: Microsoft Sql Server – Oracle 32 Capabilities Sales Force Automation Today, Sales Force Automation not only aims to maximise the sales force, but also assist key steps in the customer journey. It is part of a comprehensive digital platform, that can enable the perfect Customer Experience. What we do • Determine the interaction design, Customer Journeys and relevant touchpoints • Optimise and formalise the sales processes • Determine User Experience and visuals design • Determine and deliver Marketing Automation and Sales Engagement capabilities • Mobilise existing SFA solutions • Determine the architectural blueprints (Development/Execution/Data/Integration/Operations) • Vendor selection, customisation and configuration of software packages • Integrate complex back-end systems (Master Data Management, ESB, SOA, Messaging) Technologies • Mobile applications development: native (iOS, Android and Windows) and hybrid (Cordova) • CRM platform integration (salesforce.com, sugar CRM) • Marketing Automation platforms (oracle eloqua; salesforce.com) • Sales engagement platforms (oracle marketing cloud; salesforce.com) • Sales force Portals (liferay and other custom portals) 33 Capabilities Distribution Channels Management Accelerator The Distribution Channel Management System Accelerator aims to support the structure of a centralised management system for the data and processes of the distribution networks of a company or corporate group, maximising the time to market and assuring flexibility and scalability in accordance with business regulations and their variations. What we do • Optimise and formalise the processes • Determine Interaction Design, User Experience and visuals • Integrate with existing solutions • Determine the architectural blueprints (Development/Execution/Data/Integration/Operations) • Use proven Data Models and Building Blocks to accelerate necessary developments • Activate Collaborative Workflow • Integrate complex back-end systems (Master Data Management, ESB, SOA, Messaging) Technologies • Web front end: HTML5 (scratch, bootstrap, Inuit), JS (Jquery), MVC (Angular, Handlebars) • Development Frameworks: Spring MVC; Hibernate; Quartz • Business Process Frameworks (jBPM, Activiti) • Back-end App-server: Java • RDBMS (Oracle, SQLServer, IBM DB2) 34 Capabilities Virtual Unboxing The virtual unboxing solution allows offering buyers of Consumer Packaged Goods (CPG) an unboxing experience based on applications, creating a new digital touchpoint and reducing packaging costs What we do • End-2-end turnkey development, from strategy formation to maintenance • Manage shift toward paperless handbooks, with a multi-product, multi-brand and multi-country outsourcing service offer • Develop applications (both client apps and back-end services) for unboxing, starting from Sysdata accelerator with assistance for: • Product information • Handbooks • Community • In-App messaging (assistance of multi-channel campaigns with marketing automation) Technologies • Mobile Applications (iOS, Android, Windows); Community; Blog; • Marketing Automation • Shift toward paperless handbook management outsourcing service • Marketing Automation campaigns with in-app pushing management outsourcing service 35 Guido Vecchione Sales Manager [email protected] M: +39 338 2333663 Sysdata Private and Confidential. No part may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval from Sysdata
© Copyright 2026 Paperzz