Autodesk Membership Training
Program
Site Enrolment Form
To be completed by Membership Organizations seeking to join the Autodesk Membership
Training Program for the first time and for existing members seeking to add additional sites.
Sign and return this completed Site Enrolment Form.
Note: Remember to make a copy of your completed Site Enrolment Form to allow for
updates or additions to your site requirements at a later date.
Table of Contents
INSTRUCTIONS FOR COMPLETING THE "SITE ENROLMENT" FORM .............................. 1
SECTION 1 – SITE AND ORGANIZATION INFORMATION SECTION .................................... 2
TRAINING SITE INFORMATION ............................................................................................................... 2
ORGANIZATION HEADQUARTERS INFORMATION ................................................................................... 2
BILLING ADDRESS ................................................................................................................................. 3
TRAINING ROOM EQUIPMENT DETAILS .................................................................................... 3
PRODUCT AUTHORIZATION(S) ............................................................................................................... 4
SECTION 2 – DECLARATION SIGNATURE ................................................................................... 5
Instructions for completing the "Site Enrolment" form
This form requests information on the proposed training site, including training room(s)
equipment, software, staff and industry/product accreditation focus for your training program.
A separate Site and Membership Organization Information Section (Section 1) must be
completed for each site where classes will be offered.
Note: Make the appropriate number of blank copies of the Site Information Section form to
cover the appropriate number of sites you wish to register in the program.
Page |1
Global Membership Training Program Site Enrolment Form FY15
February 2014
Section 1 – Site and Organization Information Section
NOTE: This section must be completed for EACH location you wish to register as a
Membership Organization Site.
Training Site Information
Note: This must be the address where your physical training center is located.
Note: where information in provided in non-Latin script, the English language
equivalent must be provided, as well as the native language version.
Please print inside the boxes below
Site Name
Site Address
City
Region/County/State
Post Code / ZIP Code
Country
Phone number (inc. country code)
Fax number (inc. country code)
Primary contact name and title
Training Center web site address (URL)
Primary contact email address
(EUROPEAN UNION ONLY) VAT Registration Number (important inc. country identifier)
(Specify your VAT number to avoid unnecessary VAT charges )
Organization Headquarters Information
(if different from Site Information)
Note: This is where we will send all legal documentation to.
Organization Name
Organization Address
City
Region/County/State
Post Code / ZIP Code
Country
Organization Phone number (inc. country code)
Organization Fax number (inc. country code)
P a g e |2
Global Membership Training Program Site Enrolment Form FY16
June 2015
Name and Title of person signing agreement
email address of person signing agreement
Billing Address
(if different from Site Information)
Note: This is the address that we will send invoices to
Organization Name
Organization Address
City
Region/County/State
Post Code / ZIP Code
Country
Phone number (inc. country code)
Fax number (inc. country code)
Name of Primary Financial contact
Contact email address
Training Room Equipment Details
1. For each physical training room that will be used for training on Autodesk products,
complete the table below with the number of PCs (including the instructor’s PC).
Note: All PCs must meet the minimum recommended specification for the software being
trained.
Training Room Equipment Details
Training Room Numbers
Number of
PCs
Specification
(CPU, RAM,
OS)
Printer/ Plotter
Projection
System
Room 1
Room 2
Room 3
Room 4
Total
3. Indicate whether your training facility is networked
P a g e |3
YES [ ]
Global Membership Training Program Site Enrolment Form FY16
NO [ ]
June 2015
Product Authorization(s)
Indicate which product(s) you wish this site to be registered for (see the Membership Training
Program Global Program Guide for details of requirements and pre-requisites for each
Product Authorization).
Note: Your initials in the appropriate Registration box below indicates that you meet the terms
and conditions for Program compliance outlined in the corresponding Membership Training
Program Global Program Guide.
Authorization
Group / Industry
Segment
Horizontal
Cross Industry
(AEC or MFG or
M&E)
AEC
P a g e |4
Product
Initial here to request
authorization on
these products
AutoCAD®, AutoCAD LT®,
AutoCAD® for Mac®
AutoCAD® Raster Design
Autodesk® Alias® Design
Autodesk® Design Suite
AutoCAD® Freestyle
Autodesk® 3ds Max® Design
Autodesk® Mudbox®
Autodesk® Showcase®
Autodesk® Sketchbook®
AutoCAD® Mechanical
AutoCAD® Electrical / ecscad
AutoCAD® Architecture
AutoCAD® MEP
AutoCAD LT® Civil Suite (Japan)
AutoCAD® Map 3D and Map3D
Enterprise
Autodesk® Navisworks®
Autodesk® Alias® Design
Autodesk® Sketchbook® Pro
Autodesk® 3ds Max® Design
AutoCAD® Plant 3D and P&ID /
Plant Design Suite
Autodesk® Robot™
Structural Analysis
Autodesk® Revit® Architecture
Autodesk® Revit® Structure and
AutoCAD® Structural Detailing
Autodesk® Revit® MEP
Autodesk® Fabrication
Autodesk® BIM 360™ Field / Glue®
Autodesk® Point Layout
Autodesk® Ecotect® Analysis
Autodesk® Quantity Takeoff
AutoCAD® Plant 3D and P&ID /
Plant Design Suite
Autodesk® Building Design Suite
Autodesk® Infrastructure Map Server
Autodesk® Infrastructure Modeler
Autodesk® Infrastructure Design
Suite
Global Membership Training Program Site Enrolment Form FY16
June 2015
Manufacturing
M&E
AutoCAD® Civil 3D®
Autodesk® Inventor®
Autodesk® Simulation (Mechanical
and Multiphysics)
Autodesk® Moldflow®
Autodesk® Productstream® Pro
Autodesk® Alias® Surface
Autodesk® Alias® Automotive
Autodesk® Engineer-to-Order / Intent
Autodesk® Showcase® Pro
Autodesk® Vault
Autodesk® Product Design Suite
Autodesk® Factory Design Suite
Autodesk® 3ds Max®
Autodesk® 3ds Max® Design
Autodesk® Maya®
Autodesk® Softimage®
Autodesk® Smoke® for Mac®
Autodesk® Motionbuilder®
Autodesk® Combustion®
Autodesk® Entertainment Creation
Suites
AutoCAD®, AutoCAD LT®,
AutoCAD® for Mac®
Section 2 – Declaration Signature
Please note that compliance with the requirements and qualifications for the Membership
Training Program does not guarantee approval of this enrolment form. Other criteria
(including, but not limited to, local training demand, population density, number of registered
Autodesk software users, local business and industry factors) may also be taken into
consideration. Autodesk reserves the right to reject an applicant to the Membership Training
Program in its sole reasonable discretion.
I the undersigned have received and carefully reviewed the Membership Training Program
Global Program Guide, meet the requirements specified thereto, and hereby declare that the
information given in this Site Enrolment Form is correct and complete to the best of my
knowledge and belief.
Signature :
Printed Name :
Date Signed :
On behalf of Membership Organization Name :
P a g e |5
Global Membership Training Program Site Enrolment Form FY16
June 2015
Authorized Training Center
Global Program Guide
Effective Date: December 23, 2016
AUTODESK CONFIDENTIAL
1 of 12
Welcome to the Autodesk Authorized Training Center Program
The Autodesk® Authorized Training Center Program (“Program”) aims to support Authorized Training Centers in their
efforts to train, test, and certify Autodesk Software users.
This Autodesk Authorized Training Center (“ATC”) Global Program Guide (“Guide”) is referenced in and forms part of
your Autodesk Authorized Training Center Agreement (“Agreement”). Capitalized terms not defined in this Guide have the
same meanings assigned to them in the Agreement.
Autodesk reserves the rights to amend, modify, or terminate this Guide and the programs or benefits described herein at any
time with thirty (30) days’ prior written notice. In the event that Autodesk makes new programs available to ATCs, those
programs will be announced via communications posted to the website provided by Autodesk or its designated Distributor
for ATCs (“Program Portal”). Autodesk reserves the right to interpret or clarify this Guide at its sole discretion. This
Autodesk Authorized Training Center Program Guide will be posted to the website provided by Autodesk or its designated
Global Program Manager for ATCs (“Program Portal”). Autodesk reserves the right to interpret or clarify this Guide at its
sole discretion. If you have any questions about any part of the Program, please contact the Distributor in your territory
(“Distributor”) or your internal ATC Program Manager (“PM”).
This Guide is effective as of Effective Date and shall apply until updated by Autodesk. Program Year runs from February
1st—January 31st (the “Program Year”). If this Guide is not updated for the next Program Year, the terms set forth in this
Guide shall continue to apply until updates are made to the Guide for such Program Year.
AUTODESK CONFIDENTIAL
2 of 12
1.
PROGRAM OVERVIEW
To become an ATC, a training center must meet criteria established by Autodesk, in its sole discretion, and must apply
for authorization from Autodesk or a designated partner. Upon authorization, the ATC becomes eligible for Program
benefits and may license Autodesk Products for use in the Program upon payment of Subscription license fees for
Program participants and may have sites accredited with a specialization in an industry or product group, if the ATC
meets the criteria as established by Autodesk.
The Program is divided into three (3) geographic areas (“Geos”):
• AMER - Americas
• APAC - Asia Pacific
• EMEA - Europe, Middle East & Africa
Benefits, criteria, and/or Autodesk Products may vary based upon the Geo or upon a region within the Geo (as
determined by Autodesk), in which the ATC or an ATC Site is physically located. Geo or region-specific information on
availability of Autodesk Products, benefits, or other policies will be provided in the ATC Welcome Pack documentation.
ATC agrees that ATC will not provide services related to or access to Autodesk Products to residents or citizens of any
country subject to a US trade embargo (as of DEC 2016 include Sudan, Syria, Cuba, Iran, Crimea, and North Korea).
2.
PROGRAM BENEFITS
The Program provides ATCs with a comprehensive range of benefits to support and develop their training businesses.
Only ATCs that are in compliance with the terms of the Agreement and this Guide may access and use Program benefits.
All benefits are provided in Autodesk’s sole discretion and may be changed from time to time. The following is a
summary of Program benefits for ATCs with a more detailed description of the benefit below:
Program Benefits
ATC Site Certificate and Plaque
ATC Letter of Authorization
Use of Autodesk Authorized Training Center Logo
Use of Autodesk Certified Instructor (ACI) Logo (only for instructors that meet ACI requirements)
Ability to order Autodesk Product Subscriptions for the license fee available to Program participants
Access to Autodesk Subscription Center, Autodesk Partner Center, and other Autodesk Systems
Access to ATC Marketing Materials
Inclusion in the public-facing Autodesk Partner Locator
Tools for Event Promotion offered via “Distributor” services
Access to the Program Portal and ATC Portal
Autodesk Product and industry training for ATC’s staff instructors and ACI-candidates
Access to and Use of Autodesk Evaluation System and Performance Reports
Opportunity to Attend Autodesk Business Meetings and Events
Opportunity to participate, where applicable, in ATC Advisory Board and/or ATC Leadership Council
Ability to issue Autodesk Certificate(s) of Course Completion
Program Support from Learning Product Distributor in the Territory
Access to Product Technical Support
AUTODESK CONFIDENTIAL
3 of 12
2.1. RECOGNITION
2.1.1. ATC Certificate, Letter, and/or Plaque. Any ATC certificate, letter, or plaque provided by Autodesk or
Distributor to the ATC to confirm ATC’s participation in the Program must be used in accordance with
Autodesk marketing guidelines and must not be modified in any way. Autodesk or Distributor will
provide ATCs with a certificate or letter each program year, which confirms ATC status; in addition a
plaque for an ATC Site may also be provided. Both may be displayed at your ATC registered Site.
2.1.2. Use of Autodesk ATC Logo. ATCs may use the following ATC logo in accordance with the terms set
forth in this Guide and any additional marketing guidelines provided by Autodesk:
2.1.3. Use of Autodesk Certified Instructor Logo. ATC instructors who meet the Autodesk Certified
Instructor (“ACI”) requirements and have been certified as an Autodesk Certified Instructor for any
Autodesk Software Product may use the following ACI logo in accordance with the terms set forth in this
Guide and provided in the ACI Program Agreement and guidelines. ACI Program information is located
here: http://aci.autodesk.com/
The Autodesk Certified Instructor (ACI) credential is active for three years following the date first
awarded. Every three years any certified instructors will need to maintain certification by meeting the
recertification requirements.
ACI status may need to be renewed and instructors for ATCs may only use the ACI Logo during periods
in which their ACI certification is active. ATCs may advertise the percentage of (staff) instructors with a
valid ACI credential per the ACI Program Agreement and guidelines. ATCs must meet ACI requirements
for their instructors based on the following criteria:
§ FY18 program year (February 1, 2017 – Janaury 31, 2018) – 20% or more of ATC instructors
must have a current ACI certification
§ FY19 program year (February 1, 2018 – Janaury 31, 2019) – 50% or more of ATC instructors
must have a current ACI certification
§ FY19 ATC program year (February 1, 2019 – Janaury 31, 2020) – 75% of ATC instructors must
have a current ACI certification
Autodesk will allow a 90–day grace period for an ATC to move from a non-compliant state to a
compliant state.
2.2. AUTODESK SOFTWARE AND SUBSCRIPTION LICENSE FEES
2.2.1. Ability to License Autodesk Software.
Subject to payment of the applicable Subscription license fee(s) for Autodesk Software licensed in
connection with an ATC’s participation in the Program, meeting center and personnel pre-requisites
and any criteria related to a product specialization, and compliance with all applicable software license
agreements and other terms, an ATC may download the licensed Autodesk Software Products for
which the ATC or the ATC Site is authorized via the Autodesk Subscription Center, as further
described below. Autodesk Software Product upgrades are also available via the Subscription Center.
Most Autodesk Software Products are in English, but there is some localization of certain products.
See Section 4 for additional details.
2.2.2.
Access to Autodesk Subscription Center
• Subject to an ATC’s compliance with the Agreement, this Guide, and the applicable Subscription
terms and conditions, ATCs have access to the Autodesk Subscription Center.
• ATCs receive the following, among other things, with Subscription services:
o Product extensions and selected utility programs for the term of the Subscription contract.
AUTODESK CONFIDENTIAL
4 of 12
o
Product extensions and utility programs must be used in accordance with the Subscription
Center’s terms and may not be resold to any party.
2.3. MARKETING
2.3.1. Participation in ATC Marketing Programs
ATCs may be entitled to participate in marketing activities, including where available lead referral
programs, which are restricted to promotion of their training services to customers in their geographic area.
2.3.2.
Access to Autodesk Marketing Materials for the Program
• Subject to the terms and conditions set forth in the Agreement, Autodesk provides Marketing
Materials, which the ATC may reproduce and distribute in connection with its appointment as an ATC
• Where such materials are not available, access to an ATC specific marketing web site “Program
Portal” with downloadable artwork may be made availabe for ATCs to produce marketing collateral
• ATCs also have access to advertising templates for the Program, which an ATC may personalize by
inserting its ATC details
2.3.3.
Inclusion in Autodesk Partner Locator
ATC will be included in the Autodesk Partner Locator at Autodesk’s sole discretion. The Autodesk Partner
Locator on Autodesk.com provides additional promotion for Autodesk Partners. Customers can search
based on location, product, specialization, industry, and/or expertise. The Autodesk regional distributor will
maintain accurate ATC information for Partner Locator. Distributor will provide ATC with instructions for
adding or maintaining ATC information onto Partner Locator. Access at:
http://www.autodesk.com/resellers/locate-a-reseller
2.4. ENABLEMENT
2.4.1. Access to Program Portal
• ATCs will have access to a centralized website for information and communications to keep ATCs
informed about the Program and Autodesk Software Products and other offerings.
• Assigned ATC Site Managers are given administrative rights and can create, modify, or disable
accounts for others in their organisation.
• Misuse of the Program Portal content may result in immediate termination of the ATC Agreement.
ATC may not share or disclose its Program Portal password with any third parties.
2.4.2.
Product Training for ATC Instruction
• Qualifying ATCs, by invitation of Autodesk in its sole discretion, may be invited to attend Autodesk
Product Technical Training (classroom or online) on the latest Autodesk software releases.
• ATC Instructors are eligible to enroll and complete courses made available on the Autodesk Instructor
Development Portal “IDP”. The IDP offers Autodesk instructional methods e-courses, Autodesk
Product e-courses, instructor continuing professional development training resources, and Autodesk
Products, and industry knowledge training. ATC Instructors gain access to the IDP from the regional
distributor.
2.4.3.
Ability to Use Autodesk Official Training Guides
• Through Distributors or directly from publishers, Autodesk makes available Autodesk Official
Training Guides (“AOTG”) and Autodesk Official Press to support ATCs and ATC Instructors and
help provide consistency in classes and an alternative to ATCs needing to create a curriculum. The
guides are intended for hands-on classes and provide information on real-world use of Autodesk
products. These materials may be purchased by ATCs for an additional fee.
• In some cases, additional support materials are available only to Autodesk partners; please refer to the
publishers for further information.
• A list of AOTG or other available training courseware is published on Program Portal.
• If an AOTG is not translated into a language in which an ATC teaches regularly, or is not available for
a product taught by an ATC, the ATC should contact its PM or Distributor for guidance on suitable
alternative training guides.
2.4.4.
Access to Online Evaluation System & Performance Reports
• Each ATC is given access to use the Evaluation System, with unique site and instructor codes to
register authorized courses, and to analyze the ATC’s performance as assessed by trainee feedback and
AUTODESK CONFIDENTIAL
5 of 12
•
•
compare it with the overall performance of other ATCs in the same territory.
The information gathered through the Online Evaluation System will be accessible by Autodesk and
Distributors.
Awards for the top performing ATCs, as determined by the trainee evaluation results, may be awarded
annually, and may vary by geographical area.
2.4.5.
Opportunity to Attend Autodesk Business Meetings and Events or Participate in Advisory Boards or
Leadership Councils
• To help promote communication in the ATC network, meetings such as regional group meetings (such
as ATC Summit in AMER) or meetings with individual ATCs may be scheduled, as determined by
Autodesk in its sole discretion.
• To help promote dialogue within the ATC network, ATC distribution, and/or Program management,
participation on an Advisory Board or Leadership Council, where available, is strongly encouraged.
2.4.6.
Ability to Issue ATC Certificate of Course Completion
ATCs may issue Course Completion Certificates to those customers that successfully complete an ATC
course. These certificates may only be awarded in electronic form by Autodesk Certified Instructors. The
form of certificate may not be modified by the ATC. See Section 3.3 for additional details.
2.5. SUPPORT
2.5.1. Access to Program Support
Each ATC is eligible to receive Program support, as determined by Autodesk, from Global Program
Manager or Distributor for the ATC’s territory.
2.5.2.
3.
Access to Product Technical Support
• ATCs may be eligible for limited product support. Autodesk will provide product support to assist
with the set-up and installation of Autodesk Software Products in preparation for training on Autodesk
Software Products, as determined by Autodesk. Before contacting Autodesk, the ATC is required to
use their best efforts to research an answer to the question by using the knowledge base help files and
other tools that are made available to them on Program Portal and other online support services.
• Autodesk Product Support is provided via a single case tracking system accessed on Partner Center at
https://partnercenter.autodesk.com. All support calls must be initiated by an ATC Site Manager or
other employee who has taken product training in the product for which support is required.
QUALIFYING CRITERIA
• An ATC Site must meet the following Qualifying Criteria:
• Autodesk approval of the Site
• Autodesk Certified Instructor(s) (ACI) on staff meet the requirements in Section 2.1.3 of this Program Guide
• ATC meets qualifying criteria for training Authorized Courses
• Trainee Satisfaction of 85% minimum participation Score
See Exhibit 2 for additional qualifying criteria for E-Learning Courses (See Exhibit 2).
3.1. ATC SITE APPROVAL
3.1.1. If an ATC has training Sites in different locations, one Site must apply for approval from Autodesk for the
Main ATC Site and any other sites where ATC would like to offer training under this Guide must apply for
approval from Autodesk to be a Satellite ATC Site. Any Satellite ATC Site must be fully owned by the
Main ATC Site or be under majority control of the Main ATC Site. If a Satellite ATC Site(s) is approved,
the ATC is solely responsible for (1) ensuring a Satellite ATC Site’s compliance with the Agreement and
Guide, (2) ensuring a Satellite ATC Site’s making timely payment of software license or subscription fees
due under this Guide, (3) distributing all Autodesk communication to the Satellite ATC Site(s), (4) ATC
software management, and (5) administrative management of Program Portal access.
3.1.2. After an ATC is granted Site approval, to the ATC may train on specific Autodesk Software Products in
accordance with this Guide and the Agreement. Each Site must offer at least one (1) course on an
Autodesk Software Product.
3.1.3. ATC Sites must meet appropriate standards for professional training facilities. Distributors may refuse a
Site application if in their opinion a Site:
• is not of appropriate standard of quality and facilities to represent the ATC program positively, as
AUTODESK CONFIDENTIAL
6 of 12
determined by Autodesk;
does not have the appropriate facilities and equipment to allow proper demonstration of Autodesk
products or to allow students adequate access to equipment in order to practice and learn effective use
of the Autodesk products; or
• does not have presentation or communications facilities suitable for the demonstration of practical use
of Autodesk software.
In order to train Authorized Courses, however, there are additional criteria. ATC must have an Autodesk
Certified Instructor for each Product Authorization to teach each Authorized Course and meet the
requirements in Section 2.1.3
If, after a Program Year has begun, an ATC wishes to register additional Site(s), the ATC must complete
and return to your Distributor a new ATC Site Enrolment Form for each new ATC Site, accompanied by a
new business plan explaining why the site should be accepted for authorization. Where applicable, the
ATC will be required to pay an additional ATC Autodesk Software Product license fee for each additional
Site registered in the Program. Instructions on how to request software authorization codes are provided in
the ATC Welcome Pack documentation. The same terms of this Guide and Agreement apply to any
additional Site(s).
•
3.1.4.
3.1.5.
3.2. ADDITIONAL REQUIREMENTS AND TERMS FOR TRAINING SERVICES
3.2.1. Autodesk Product Authorization. Product authorizations for Instructors providing training services are
provided in the following categories:
• Horizontal (Platform cross-industry products, including AutoCAD and 3ds Max Design)
• Vertical:
o AEC (Architecture, Engineering and Construction)
o MFG (Manufacturing)
o Media and Entertainment (M&E)
To qualify for product authorization for a Site, an ATC must demonstrate that it has an Instructor who meets the
criteria for authorization in that product. If, after a Program Year has begun, an ATC requires authorization for
additional Product Group(s), the ATC must notify your Distributor in writing (by fax or email) and provide reasons
explaining why the Site should be granted the further Authorization(s). Proof of instructor training and/or
qualifications must also be supplied in accordance with Section 3.3.
3.3. INSTRUCTORS MUST BE AUTODESK CERTIFIED INSTRUCTOR(S) (ACI) FOR AUTHORIZED TRAINING ON
AUTODESK SOFTWARE PRODUCTS
To teach courses on Autodesk Software Products which qualify for issuing trainees with Certificates of Completion,
an ATC must have at least one (1) instructor who is an Autodesk Certified Instructor (“ACI”). Instructor
Certification may be required at every new Autodesk product release. As a result, ATC(s) and ACI(s) may need to
take further training, and/or pass an Autodesk product exam on the new product to maintain the ATC’s product
authorization as granted at the time of initial site acceptance and registration. Product authorization requirements
will be announced at each new product release, usually via the Program Portal.
3.3.1.
Autodesk Certified Instructor. An ACI for an Autodesk Software Product will be considered to meet the
necessary requirements for that product. For details on ACI requirements, and how to apply to become an
ACI visit the ACI Program Portal here: http://aci.autodesk.com/
3.3.2.
Additional Terms for Instructors.
• Not all Autodesk Software Products require the Autodesk Certified Instructor credential; only those
products for which Autodesk offers Certified Professional certification. See Exhibit 1
•
•
•
Product Authorizations for additional information. An Autodesk Certified Instructor for a product is
authorized to train Authorized Courses on such products.
An ATC instructor will need to add technical competency in each new Autodesk product release. As
necessary, Autodesk may require an ATC instructor to attend product training or to pass a product
knowledge test or professional certification exam where available.
Autodesk will issue each instructor a unique instructor identification number, which will be used to
track the instructor’s performance using the ATC trainee online evaluation system. If the ATC trainee
online evaluation system records no instructor activity within a 12-month period, the ATC will be
contacted and the instructor ID may be deactivated.
AUTODESK CONFIDENTIAL
7 of 12
3.4. E-LEARNING COURSES
An ATC may provide E-learning courses if it meets the requirements set forth in Exhibit 2 – Additional
Requirements for Providing E-learning Courses.
3.5. TRAINEE SATISFACTION
• Each ATC is required to provide each trainee with a trainee satisfaction survey, which Autodesk solely
maintains, on the Autodesk Online Course Evaluation system at the end of every Autodesk Authorized
Course. ATCs must always maintain a trainee satisfaction rating of at least 85% as measured over a
twelve- (12-) month period by the Overall Performance (OP) index in the Autodesk ATC Evaluation
System unless otherwise agreed with Autodesk.
• In addition, Autodesk or Distributor may contact a sample of an ATC’s trainees to confirm the survey
results submitted or to follow up on complaints.
•
3.6 CERTIPORT AUTHORIZED TESTING CENTER
If an ATC would like to offer Autodesk certification, the ATC must apply with Certiport to become a Certiport
Authorized Testing Center (CATC). See www.certiport.com for more information or visit
www.certiport.com/autodesk.
4. LICENSE OF AUTODESK SOFTWARE PRODUCTS AND LICENSE FEES
Each ATC shall purchase adequate Subscription licenses of Autodesk Products in order to fulfill the ATC’s business
plan. The standard Subscription license fees for Program participants entitles the ATC to a maximum number of licenses
as determined by the regional distributor, however ATC may, if needed to equip all qualifying personnel, order
additional licenses in multiples of the basic allocation at additional cost.
Use of the Autodesk Software Products is governed by the software license agreement and other terms accompanying the
software and each ATC’s Agreement.
5.
QUALITY & PERFORMANCE
Approval by Autodesk for ATC status is based upon warranties and representations made by the ATC in the application
process. After approval, an ATC must continue to meet all criteria for participation in the Program. Failure to meet all
criteria for participation in the Program or to perform the obligations in this Section is a material breach of the
Agreement and this Guide.
5.1. SERVICE PROVISION AND CUSTOMER SATISFACTION CRITERIA
ATCs are required to meet performance targets, as established with the ATC’s Distributor, relating, but not limited,
to
• Training volumes; and
• Trainee satisfaction;
ATCs are required to provide trainee satisfaction surveys to trainees for training or project services offered under
this Program as instructed by Autodesk.
5.2. TRAINEE COMPLAINTS.
Autodesk or Distributor may review with the ATC any complaint that Autodesk or Distributor receives from a
trainee or customer of the ATC. If Autodesk receives three (3) or more complaints within a Program Year,
Autodesk reserves the right to terminate the Agreement immediately upon notice. Upon such termination, the ATC
shall comply with any applicable terms of the Agreement, including the obligation to cease all use of the Autodesk
Software Products obtained pursuant to the Agreement, and return all documentation and ATC branded materials to
Autodesk.
5.3. SITE AUDITS.
Autodesk or Distributor will conduct Site audits to check for Site compliance with the Guide and Agreement. The
audits will be carried out during business hours. A minimum of 24 hours’ notice will be provided before a Site
audit.
5.4. CORRECTIVE ACTION PLAN.
If a Site fails to meet the qualifying criteria in this Guide, Autodesk or Distributor may, at its sole discretion,
propose an action plan to remedy the failure. If the action plan is not completed successfully by the ATC, the ATC
and/or its Site may receive notice of termination in accordance with the terms of its Agreement or notice of Product
AUTODESK CONFIDENTIAL
8 of 12
Training de-authorization.
5.5. PRODUCT TRAINING DE-AUTHORIZATION.
De-authorization will occur in the event of non-compliance with this Guide, inability to remedy identified issues in a
Corrective Action Plan, any other breach of the Agreement, or if a Distributor loses authorization for a product sold
through to the ATC. De-authorization means that the Site may no longer provide Authorized Courses on the deauthorized product(s), or use their ATC Autodesk Software Product licenses of the de-authorized product(s) for the
provision of training classes or for any other purpose. Upon de-authorization, the ATC shall comply with any
applicable terms of the Agreement, including the obligation to cease all use of the Autodesk Software Products
obtained pursuant to the Agreement, and return all documentation and ATC branded materials to Autodesk.
6.
ATC ADMINISTRATIVE RESPONSIBILITIES
6.1. MAINTAINING E-MAIL AND COMMUNICATION.
Each Site must designate one person as the primary point of contact (“ATC Site Manager”) between the Site and its
PM and/or Distributor. ATC Site Managers are required to have Internet and e-mail access in order to remain
current with the Program and to receive special e-mail communications from Autodesk or Distributor. This ATC
Site Manager must, among other things, use his/her best efforts to keep Site staff fully informed about ATC Program
news, announcements and criteria, etc., as appropriate.
6.2. CHANGES TO ATC COMPANY AND SITE INFORMATION.
Each ATC is required to notify Autodesk and Distributor of all changes that may affect their status as an ATC,
including without limitation:
• Change of company ownership or company name;
• Change of ATC company or Site name, address, email address, telephone, or fax, or Site Manager
name, address, email address, telephone, or fax;
• Change in instructors employed at the Site; and/or
• Change in the instructors’ personal qualifications on Autodesk Software Products.
AUTODESK CONFIDENTIAL
9 of 12
EXHIBIT 1
PRODUCT AUTHORIZATIONS
Product Authorizations and Product Groups as of the Effective Date (subject to change as announced from time to
time) are communicated by regional distributor separately either on the Program Portal, by email, or on the
Autodesk Partner Locator, product specialization.
AUTODESK CONFIDENTIAL
10 of 12
EXHIBIT 2
ADDITONAL REQUIREMENTS FOR PROVIDING E-LEARNING COURSES
This Exhibit 2 supplements the Guide by providing additional Program components, which are specific to ATCs that offer ELearning Courses. To be able to offer Authorized Courses, in part or wholly, online, the ATC must meet the qualifying
criteria in this Exhibit, as well as the duties and obligations in the main body of this Guide, must be in good standing with the
Agreement, and must submit a proposal for online training, which must be approved by Autodesk, in its sole discretion, prior
to the ATC offering Authorized Courses as E-Learning Courses.
1.
PROPOSAL REQUIREMENTS
A proposal application form and completion guidance notes are available from the Distributor and the application must
include:
1.1 Detailed explanation of which Authorized Courses are to be offered online;
1.2 List of Site(s) where video content will be recorded;
1.3 List of Autodesk Certified Instructors who will teach each Authorized Course;
1.4 Proof of Autodesk Certified Instructor status;
1.5 An outline script of the Authorized Course content to be posted online;
1.6 Description of IT infrastructure to support the proposed online training(s); and
1.7 Other information, which the ATC feels addresses the qualifying criteria in Section 2 of this Exhibit or which is
requested by Autodesk or Distributor.
2.
QUALIFYING CRITERIA
Upon authorization under this Exhibit 2:
2.1 INSTRUCTORS. Each instructor must attain and maintain the Autodesk Certified Instructor credential when
teaching any products for which Autodesk offers the Certified Professional credential.
2.1.1
Each Authorized Course must be taught by an Autodesk Certified Instructor..
2.1.2
If advertised and/or published, Autodesk Certified Instructor (s) must be available for the duration
of the Authorized Course to support trainees.
2.2 IT. Each ATC must possess and maintain the IT infrastructure to deliver and support E-Learning Courses. The
delivery system must be able to:
• track and record attendance;
• guide student through the course content (learning modules or live sessions);
• control the trainee entering and progressing through the course content/modules;
• take control of student screen for troubleshooting; and
• permit file sharing.
2.3 COURSES. Each E-Learning Course Course must
2.3.1
be structured as topic and modules of manageable size for attention, retention and easy review;
2.3.2
be accompanied by an outline that provides a defined start and end, and a recommended sequence
of learning, and that states objectives and competencies, recommended learning path, assessment
method and qualification criteria;
2.3.3
if advertised as preparation for a Professional Certification Exam, be based on certification
objectives;
2.3.4
must include hands-on training focusing on training or improving Autodesk software use skill sets.
2.4 PROGRESS. Progress through the course must be dependent upon successful demonstration of competencies.
Progress must not be based solely on attendance or on completion of viewing learning content.
2.5 CERTIFICATE OF COMPLETION. Approval for an E-Learning Course is limited to offering a training program
equivalent to an Authorized Course at the Site. Authorized Courses receiving certificates of completion must
provide the equivalent of one (1) day (no fewer than six (6) hours of) instruction by any one of these:
• online live instruction;
• equivalent learning content;
• a combination of online live instruction and learning content; or
AUTODESK CONFIDENTIAL
11 of 12
•
a combination of live instruction in the Site, online live instruction, and learning content.
Additionally, such a course must be begun and completed by the trainee within ninety (90) calendar days and
the trainee must demonstrate completion with an assessment of competency and/or knowledge of the content
presented.
2.6 TRAINEE SATISFACTION.
Trainee satisfaction as described in Section 3.5 of the main part of the Guide must be met.
2.7 REPORTING. ATC must report to Autodesk quarterly on student numbers, attendance, progress, survey results
as determined by trainee feedback through the Autodesk Evaluation System, and completion ratios.
AUTODESK CONFIDENTIAL
12 of 12