Topic: Everest Group’s PEAK MatrixTM for Capital Markets
AO Service Providers
Focus on TCS
December 2014
Copyright © 2014 Everest Global, Inc.
This document has been licensed for exclusive use and distribution by TCS
EGR-2014-11-E-1200
Background and scope of the research
Background of the research

Strained revenue growth, burgeoning costs due to litigations, and regulatory compliance continued to adversely
affect the profitability of capital markets firms in 2013. This forced them to rethink and reinvent their business models
as well as technological priorities. As a result, 2013 saw strong return of discretionary spend – led by investments in
development of specific applications and platform-based utilities for regulatory compliance, data management, risk
management, and digital initiatives (cloud, analytics, and mobility)

Consequently, the service provider competitive landscape is also intensifying, as service providers continue to ramp
up their capabilities, invest in innovative technologies, form alliances, and acquire strategic targets to address the
growing and complex technology needs of capital markets

Everest Group has assessed the capability of 23 AO service providers specific to the global capital markets sector
and has mapped them on Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a
composite index of a range of distinct metrics related to a provider’s capability and market success. Additionally,
Everest Group has also profiled the capabilities of these 23 service providers in detail including a comprehensive
picture of their service suite, scale of operations, domain investments, delivery locations, and buyer satisfaction
specific to capital markets AO services
This document focuses on TCS’ capital markets AO experience and includes:
 Overview of the capital markets AO service provider landscape
 Everest Group’s assessment of TCS’ delivery capability and market success on PEAK matrix
 Detailed capital markets AO profile for TCS
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
2
This Everest Group report examines the service
provider landscape for large annuity contracts in the
capital markets AO
NOT EXHAUSTIVE
BFSI
Focus of report
Banking





Capital markets
Retail financial services (B2C1)
Retail banking
Lending
Cards
Commercial banking (B2B2)





Insurance
Investment banking
Asset management
Custody and funds administration
Brokerage
Others3



Life and pensions
Property and casualty
Others
Services industry
IT Infrastructure
Outsourcing (IO)




Traditional IO
Remote Infrastructure
Management (RIM)
Infrastructure
Management Services
(IMS)
Cloud
IT Application Outsourcing
(AO)






Applications development
Applications maintenance
Independent testing
Package implementation
ERP services
Business intelligence /
data warehousing
Business Process
Outsourcing (BPO)






BFSI-specific BPO
HRO
FAO
PO
Contact center
Knowledge services
Consulting




IT strategy / operations
consulting
Business consulting
Infrastructure consulting
Infrastructure rollouts
This report analyzes IT applications outsourcing in the capital markets subvertical with a focus on large (TCV > US$25 million), annuitybased, multi-year (over three years) relationships
1
2
3
Business-to-consumer relationships
Business-to-business relationships
Includes other capital markets functions such as structured finance, treasury, FX, and horizontal functions including risk management
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
3
From a landscape of 50+ service providers, Everest
Group assessed 23 providers for their capabilities in
capital markets AO
Service providers assessed
Service provider outreach (partial list)
Criteria for inclusion in
the assessment
 Success in large capital
markets AO
relationships, i.e.,
– Over US$25 million
TCV
– Over three-year
relationship duration
– Active as of
December 31, 2013
 Everest Group
experience and RFI
response1
Assessment based on:
 RFIs submitted by service providers1
 Everest Group Transactions Intelligence database
 Service provider disclosures and interviews
 Everest Group’s interaction with capital markets
buyers
1 Assessment for Accenture, Capgemini, CSC, and IBM excludes service provider inputs, and is based on Everest Group’s proprietary Transaction
Intelligence (TI) Database, service provider public disclosures, and Everest Group’s interactions with capital markets buyers
Note: We continuously monitor market developments and track additional service providers beyond those included in the analysis
Confidentiality: Everest Group takes its confidentiality pledge very seriously. Any information, that is contract-specific, will be presented back to the industry only in an
aggregated fashion
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
4
The service providers assessed in this study can be
classified into four distinct categories
Global majors
Offshore majors
Regional players
Tier-2 Indian providers
PEAK Matrix assessment dimensions
6
Market success
Everest Group PEAK Matrix
Major Contenders
Leaders
Emerging
Players
Delivery capability
1
2
Scale
3
Scope
4
Domain investments
5
Delivery footprint
Buyer satisfaction
These service providers cumulatively represent over 85% of the global large-sized capital markets AO transactions1
1
Source:
Contracts that have a TCV of more than US$25 million and are active as of December 2013
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
5
TCS is positioned as a Leader and Star Performer on
Everest Group PEAK Matrix for capital markets AO
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for large capital markets AO relationships1
75th percentile
Leaders
High
75th percentile
TCS
Cognizant
Major Contenders
Infosys
IBM
Accenture
Wipro
Market success
HCL
Leaders
Major Contenders
Emerging Players
Star Performers
CGI
25th percentile
Luxoft
L&T Infotech
Hexaware
EPAM
MphasiS
IGATE
NIIT Tech
Dell Services
Genpact
Capgemini
Polaris
Tech Mahindra
Syntel
Low
CSC
Virtusa
Emerging Players
Low
25th percentile
High
Capital markets AO delivery capability
(Scale, scope, domain investments, delivery footprint, and buyer satisfaction)
1
Note:
Source:
PEAK Matrix specific to large (>US$25 million TCV), multi-year (>3 years) application outsourcing relationships for the capital markets sector (investment banking,
asset management, custody, fund administration, and brokerage); excludes banking and insurance
Assessment for Accenture, Capgemini, CSC, and IBM excludes service provider inputs and is based on Everest Group’s proprietary Transaction Intelligence (TI)
Database, service provider public disclosures, and Everest Group’s interactions with capital markets buyers
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
6
TCS | Capital markets ITO profile (page 1 of
Corporate and BFSI overview
14)
>US$500 million
Company description: Tata Consultancy Services (TCS) offers a range
of IT and consultancy services across various industries. TCS customers
in the BFSI vertical include global universal banks, regional/local banks,
market infrastructure providers, insurance companies, and investment
banks. TCS provides solutions to meet their needs in multiple areas
such as digital banking, governance, risk management, compliance, and
analytics
Headquarters: Mumbai, India
Banking
Service mix
2014; US$ million
100% = 13,442
Engineering &
Global
Latin
MEA
industrial
consulting (3.4%)
America (2.30%)
(2.10%)
services (4.7%)
Asset
India
leverage
Assurance
6.7%
Other APAC
solutions
services
8.4%
7.2%
(2.5%)
Continental 11.2%
Infra. 11.9%
41.6%
53.0%
Europe
services
17.5%
12.0%
BPO
UK
15.5%
ADM
North
Enterprise solutions
America
including BI
1
2
Source:
Capital markets
Insurance
Revenue1 from the BFSI vertical
Key financial parameters
Revenue in US$ million
Revenue1 from other verticals
Operating margin
27.0%
29.1%
11,568
13,442
4,384
4,986
5,767
5,787
6,582
7,675
FY 2012
FY 2013
FY 2014
10,171
Geographical mix
2014; US$ million
100% = 13,442
<US$100 million
Scale of BFSI subverticals
27.6%
Website: www.tcs.com
US$100-500 million
Services offered for the BFSI vertical: IT application
development, maintenance, infrastructure, reengineering, BPO,
consulting and assurance services, and TCS BaNCS (including
capital markets, banking, and insurance). Services span the
entire capital market value chain
Major BFSI clients2: ABN AMRO, BNP Paribas, Citigroup,
CBA, Deutsche Bank, ING, Rabobank, RBS, Bank of America,
SBI, American Express, Lloyds, and JPMC
FY ends on March 31; total may have minor variation owing to rounding-off adjustments
Major BFSI client mentioned here are based on information collected by Everest Group from public sources
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
7
TCS | Capital markets ITO profile (page 2 of 14)
Capital markets AO capability assessment and market success
Headline assessment
TCS maintains its Leader and Star Performer positioning for a third
consecutive year on account of its strong market success and
continued domain investments. It has added new large deals and
scaled up to >25,000 FTEs in capital markets AO services space
Low
Dimension
Market
success
Scale


Emerging Players
Capital markets lines of business


Scope
Success dashboard1


Low
High
25th percentile
Capital markets AO delivery capability
(Scale, scope, domain investments, delivery footprint, and buyer
satisfaction)
High
Medium
North America
EMEA
Asset mgmt.
Custody, fund admn
Latin America
APAC
Significant success in capital markets with ~40 large
active AO deals out of which ~10 were new
Average TCV of large transactions is ~US$170 million
Major capital markets AO clients2: Keler Ltd., DNB,
Strate, Cussco, JPMC, Citi, DB, BofA
Derives ~45% revenue from the BFSI vertical (amounting
to > US$5.8 billion in FY 2013)
Average deal duration is six years for large CM AO deals
Strong focus on asset management, brokerage and
investment banking subverticals
Provides services for all AO subfunctions: ADM, SI, ERP,
and testing; other services include BI and DW

Launched a number of solutions for capital markets
clients in 2013, including, Aggregated Investment
Exposure Monitoring, Smart REACH to maximize
Portfolio performance, Investment performance and
Reporting, Social Media offering for wealth management
firms, among others
Delivery
footprint

Global delivery centres for AO spans ~10 countries
High offshore bench strength of 14000 FTEs
Buyer
satisfaction

Geographic scope
Brokerage
Low
Domain
investments
Low
I-banking
High
Rating Remarks

75th percentile
Major Contenders
25th percentile
Market success
Everest Group PEAK Matrix for Capital Markets AO
75th percentile
Leaders TCS
High
PEAK Matrix dimensions assessment

Market share
By active ACV
By cumulative TCV
By number of contracts
17%
36%
26%
1
2
Source:
Solid delivery and front-end sales teams, reliable and
sincere account management, and ability to invest in the
relationship were key areas of strengths cited by clients
Transaction success for large-sized deals; assessment relative across service providers
Based on information from company disclosures / public sources
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
8
TCS | Capital markets ITO profile (page 3 of
AO domain investments
14)
Proprietary solutions (representative list)
Line of business
Solutions
Overall BFSI








Capital markets





Source:
TCS BaNCS Universal Financial Platform: Suite of BFSI business applications including loan origination
securities processing, corporate actions, life, P&C, workers’ compensation, agent workbench, core banking,
payments, treasury, compliance, mobile banking, global risk management, market infrastructure, and
channel services
Data management tools: Tools for data cleansing (DataClean), data generation (DataXplod), data masking,
and data migration
Reporting tools: Tools for XBRL-based reports (Exegenix), Flex-based reporting solution for Force.com
data, and regulatory reporting
Other tools such as Assent (standards checker tool), Consult (knowledge management tool), empowER
(entity relationship diagramming tool), and Operations Platform for Reconciliation
Frameworks such as Asset Liability Framework (modeling framework for liquidity gap) and Internet Banking
Evaluation Framework
CAF (Customer Analytics Framework): Pega-/Chordiant-based solution framework for lead management
and campaign management
DemoBank: A model SharePoint site with custom features built into a SharePoint portal (launched in 2012)
Reference architecture and component models for switch platform and payments hub
Aggregated Investment Exposure Monitoring: Capital Markets solution for real time aggregated investment
exposure monitoring across the entire investment chain
Smart REACH: It is a research and advisory channel for financial advisor’s in capital markets industry to
maximize portforlio performance
Investment Performance and Reporting: Provides performance reporting & analysis for funds and investors
Social Media offering for wealth management firms: It enables financial advisor’s to leverage social network
as an alternate channel for communication
Liferay Portal POC: Portal for leading stock exchange
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
9
TCS | Capital markets ITO profile (page 4 of
AO domain investments
14)
Proprietary solutions (representative list)
Line of business
Solutions
Capital markets










Source:
Reference architecture repository for Asset Management, Wealth Management, and Broker-Dealer. These
incorporate industry best practices in transformation, modernization, and application rationalization
Custody architecture repository: Reference architecture for Asset Management Business incorporating the
industry best practices. This is used for transformation, modernization and application rationalization
engagements
Forex architecture repository: Reference architecture for Asset Management Business incorporating the
industry best practices. This is used for transformation, modernization and application rationalization
engagements
Commodities architecture repository: Reference architecture for Asset Management Business incorporating
the industry best practices. This is used for transformation, modernization and application rationalization
engagements
Market-Infrastructure architecture repository: Reference architecture for Asset Management Business
incorporating the industry best practices. This is used for transformation, modernization and application
rationalization engagements
Transfer Agency architecture repository: Reference architecture for Asset Management Business
incorporating the industry best practices. This is used for transformation, modernization and application
rationalization engagements
Institutional Brokerage architecture repository: Reference architecture for Asset Management Business
incorporating the industry best practices. This is used for transformation, modernization and application
rationalization engagements
High Performance computing (HPC) for Capital markets (In progress)
T2S Offering for CCPs, CSDs and Custodians
Mobile Security and FPGA (Field programmable gate array) with Juniper
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
10
TCS | Capital markets ITO profile (page 5 of
AO domain investments
14)
Proprietary solutions (representative list)
Line of business
Solutions
Capital markets




Source:
Market Surveillance Framework leveraging Digital Technologies
Settlement Utility / Offering
B2B Portal and Open AM integration: Integrated Open AM with Liferay for authentication of user on various
devices like Tablet and Laptop
Customised jBPM: Meta Rules designer solution on top of the jBPM engine using GWT
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
11
TCS | Capital markets ITO profile (page 6 of
AO domain investments
14)
Proprietary solutions (representative list)
Line of business
Solutions
Capital markets









Source:
T2S Integrated offering launched in 2012
– TCS T2S enabler framework: Framework for impact assessment on market players and transition and
strategy for T2S adaptation
– T2S implementation impact analysis tool kit: Impact assessment on market players and transition;
launched in 2012
– T2S implementation – assurance tool kit: Assurance test cases specific to T2S components functional
evaluation
– TCS BaNCS – T2S adapter: The special adapter component to TCS BaNCS components to adapt
changes required for T2S
EMIR Integrated Offering: Integrated offering from plan to implementation phase covering European Market
Infrastructure Regulation (EMIR); launched in 2012
HPC Offerings: High Performance Computing (HPC) solutions from advisory to managed services;
launched in 2012
MDM Solutions: Master Data Management (MDM)-based solution for wealth management firms to provide a
consolidated view of the customer across the firm; launched in 2012
PoC – Wealth Management – Financial Advisor: This is a Proof of Concept (PoC) solution for key financial
advisory services in wealth management; launched in 2012
Reconciliations Utility: Offering to set up or assess reconciliation utility within the firm; launched in 2012
Dodd Frank Act Impact Assessment framework: Impact assessment framework covering business models,
trading systems, risk management, clearing, and record keeping / reporting; launched in 2011
TCS derivatives regulatory compliance framework: Set of solutions and best practices that enable buy-side
and sell-side firms pursue compliance of various OTC derivatives regulations; launched in 2011
TCS MIFID regulatory compliance enabler framework: Solution helps capital markets firms in their
adaptation to and compliance with the directives/regulations prescribed by MiFID II; launched in 2011
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
12
TCS | Capital markets ITO profile (page 7 of
AO domain investments
14)
Proprietary solutions (representative list)
Line of business
Solutions
Capital markets




Source:
Risk management offerings covering enterprise risk management and BASEL
Assurance services with specific offerings for third-party products like Calypso, Murex, etc. and reusable
collection of test scenarios “HARMONY” across various capital markets functions
Emerging technology-based offerings – mobility, big data, social media, and connected marketing (digital
marketing)
TCS’ proprietary universal banking platform TCS BaNCS has capital markets-related modules including:
– Wealth Management: End-to-end solution covering the wealth management value chain from client
onboarding to portfolio management
– Treasury: Mid- and back-office solution providing risk analytics and decision support functions for banks,
central banks, and other financial institutions
– Securities Trading: Multi-asset and multi-market trading solution for integration between front- and backoffices, and real-time risk management
– Securities Processing / Custody: Provides a range of securities processing functions, from trade
execution through confirmation, settlement, and accounting
– Corporate Actions – SWIFT Ready 2013 certified solution that automates end-to-end corporate actions
and income processing
– Market Infrastructure – helps address Straight-Through-Processing (STP) across trading, clearing and
settlement, risk, and collateral management value chain. It includes trading, CCP clearing, OTC
services, depository services, registrars, and transfer agents services, etc.
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
13
TCS | Capital markets ITO profile (page 8 of
AO domain investments
14)
Acquisitions (representative list)
Target
Date
Capabilities added
Alti France
2014
Enhanced TCS’s capabilities for SAP solutions across industries such as banking, financial
services, luxury, manufacturing, and utilities
Computational Research
Laboratory (CRL) (India)
2012
Expanded capability for high performance computing
Citigroup Global Services
Limited
2008
Enhanced ability to offer an end-to-end, domain-led third-party solution for business
operations to TCS’ large financial services clients. The acquisition will also enable TCS to
create platforms for the future and integrate TCS’ strong domain expertise in operations
along with TCS’ suite of products for the financial services sector
TKS-Teknosoft
(Switzerland)
2006
Expansion of TCS’ portfolio of products for the banking and financial services market
Key alliances (representative list)
Alliance partner
Purpose of alliance
Juniper
Partnership for joint solutioning
EMC Isilon
Alliance for analytics, big data and information management
(Several)
More than 40 global system integration partnerships. Few of them are: IBM, Cloudera, Hortonworks, MapR,
SAP, Teradata, DataStax, Informatica, TIBCO, Talend, Microstrategy, Pentaho, Qlikview, Tableau, SAS, and
Splunk
Mobility
Several alliances in the mobility domain with Boxtone, BlinkMobile, Ymedia Labs, and Perfecto
Source:
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
14
TCS | Capital markets ITO profile (page 9 of
AO domain investments
14)
Key alliances (representative list)
Alliance partner
Purpose of alliance
Neospeech
Alliance for text to speech conversion
Apple
Alliance for solution development support, training, and certification
Google, Motorola
Alliance for solution development support, partner support, early access to device, and partner industryspecific solution
Blackberry
Development, deployment post installation support, training, and access to pre-launch devices from RIM
engineers
Microsoft, Nokia,
Alliance for solution development support, partner support, and joint GTM strategy
Moovweb, Rhomobile, and
Apigee
Appcelerator
Strategic Global integration partner for Appcelerator
IBM
Strategic Global integration partner for IBM’s Mobile Foundation platform
(Several)
Jamo, Testplant, Keynote, Perfecto Mobile, SmartBear, Test Quest Pro, Experitest, Zap-fix, Neotys,
Sharepoint, Apache Cordova, and Good Dynamics
ThunderHead
Product implementation partnership
SmartStream
Implementation partnership for SmartStream’s trade reconciliation products
Savvis
Partnership to host TCS BaNCS suite of products on Savvis’ enterprise-class infrastructure on a cloudenabled hosted environment
(Several)
General enterprise-level alliances with vendors such as SOFGEN – Global alliance for TCS BaNCS solutions,
Cisco, EMC, HP, IBM, Microsoft, Oracle, Sun, and SAP for solutions across BFSI and other industry verticals
Source:
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
15
TCS | Capital markets ITO profile (page 10 of
Capital markets ITO transactions activity
14)
NOT EXHAUSTIVE
Recent transaction activity1
Buyer’s name
Announcement
date
TCV estimate
(US$ million)
Duration (years)
AO/IO/
Both
Contract details and services
Unknown client
January 2014
N/A
N/A
AO
TCS developed a tablet application for a European
payments provider to simplify sales process for its
field force
MyState Limited
December 2013
N/A
N/A
AO
Implementation of TCS BaNCS core banking
solution
CUA
December 2013
N/A
N/A
AO
Implementation of TCS BaNCS core banking
solution
Keler
November 2013
N/A
N/A
AO
Implementation of TCS BaNCS Market
Infrastructure Solution
1
Source:
Publicly-announced capital markets ITO transactions during 2010 to 2014
Everest Group (2014), Transaction Intelligence Database
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
16
TCS | Capital markets ITO profile (page 11 of
Capital markets ITO transactions activity
14)
NOT EXHAUSTIVE
Recent transaction activity1
Buyer’s name
Announcement
date
TCV estimate
(US$ million)
Duration (years)
AO/IO/
Both
Contract details and services
Unknown Client
October 2013
N/A
N/A
AO
Assurance services to certify the roll out of clients
applications globally
Unknown client
July 2013
N/A
N/A
AO
Managed services engagement for cards platform
Unknown client
July 2013
N/A
N/A
AO
application development, maintenance and
assurance of core banking and enterprise systems
Unknown client
January 2013
N/A
N/A
AO
Sole provider entrusted with client’s entire
application portfolio. TCS Global Network Delivery
Model will be leveraged to deliver services
seamlessly from centers in Mexico, China,
Philippines, and India
Unknown client
January 2013
N/A
N/A
AO
Strategic partner for maintaining, supporting and
upgrading client’s core systems and infrastructure
1
Source:
Publicly-announced capital markets ITO transactions during 2010 to 2014
Everest Group (2014), Transaction Intelligence Database
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
17
TCS | Capital markets ITO profile (page 12 of
Capital markets ITO transactions activity
14)
NOT EXHAUSTIVE
Recent transaction activity1
Buyer’s name
Announcement
date
TCV estimate
(US$ million)
Duration (years)
BNP Paribas
January 2013
N/A
N/A
Implementation of TCS BaNCS for the banks’
custody operations
Australia-based
financial institution
July 2012
N/A
N/A
Multi-year contract to deliver services for
information systems
Europe-based
clearing house
July 2012
N/A
3
Infrastructure and application support services
Scotwest and
Capital Credit
Unions
October 2011
N/A
N/A
Implementation of TCS BaNCS core banking
solution
Credit Union
Australia
October 2011
20
2
Implementation of TCS BaNCS online banking
platform
Nets
September 2011
N/A
N/A
Application maintenance and development
services
PostFinance
June 2011
50
4
Implementation of TCS BaNCS core banking
application
Credit Union
Australia
March 2011
N/A
N/A
Implementation of TCS BaNCS core banking
application
1
Source:
AO/IO/
Both
Contract details and services
Publicly-announced capital markets ITO transactions during 2010 to 2014
Everest Group (2014), Transaction Intelligence Database
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
18
TCS | Capital markets ITO profile (page 13 of
Capital markets ITO transactions activity
14)
NOT EXHAUSTIVE
Recent transaction activity1
Announcement
date
TCV estimate
(US$ million)
Duration (years)
Nedbank Investor
Services
February 2011
N/A
N/A
Securities processing implementation of TCS
BaNCS
Inter-connected
Stock Exchange of
India
May 2010
N/A
N/A
Application services for developing a trading
platform
Buyer’s name
1
Source:
AO/IO/
Both
Contract details and services
Capital markets ITO transactions during 2010 to 2014; transaction activity presented here is based on information collected by Everest Group from public sources
Everest Group (2014), Transaction Intelligence Database
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
19
TCS | Capital markets ITO profile
Key offshore AO delivery locations
(page 14 of 14)
NOT EXHAUSTIVE
Confirmed location for Capital markets AO
500-1,000 AO FTEs
>5,000 AO FTEs
100-500 AO FTEs
1,000-5,000 AO FTEs
<100 AO FTEs
Hungary
China
Thailand
Mexico
Colombia
Ecuador
Peru
India
Malaysia
Singapore
Brazil
Chile
Philippines
Indonesia
South Africa
Uruguay
Argentina
Note:
Source:
FTE strength represents the total number of AO FTEs across different industries for the particular country
Everest Group (2014)
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
20
Appendix
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
21
Everest Group Performance | Experience | Ability |
Knowledge (PEAK) Matrix classifies service providers into
Leaders, Major Contenders, and Emerging Players
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix
2nd or 3rd quartile
performance across market
success and capability
25th percentile
Market success
Major Contenders
Leaders
Top quartile performance
across market success
and capability
75th percentile
75th percentile
High
Emerging Players
4th quartile performance
across market success
and capability
Low
Low
25th percentile
Delivery capability
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
High
22
Dimensions of service providers’ capability and market
success underlying the PEAK Matrix
Everest Group PEAK Matrix
Number of large,
active AO deals
Market success
Leaders
ACV of large active
AO deals
Major Contenders
Emerging Players
Delivery capability
Scale
Scope
Total company
revenue
Lines of Business
(LoB) served
Vertical-specific AO
FTEs
AO subfunctions
Domain investments
Proprietary solutions
Certifications
M&A and alliances
Geographies served
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
Delivery footprint
Onshore, nearshore,
and offshore
capabilities
Number of delivery
centers and regions
covered
Buyer satisfaction
Customer
experiences with
service providers for
vertical-specific AO
services
Client renewal
activity
23
FAQs
Does the PEAK Matrix assessment incorporate any subjective criteria?
 Everest Group’s PEAK Matrix assessment adopts an objective and fact-based approach (leveraging service
provider RFIs and Everest Group’s proprietary databases containing providers’ deals and operational capability
information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction,
and provider briefings
Is being a “Major Contender” or “Emerging Player” on the PEAK Matrix, an unfavorable outcome?
 No. PEAK Matrix highlights and positions only the best-in-class service providers in a particular functional/vertical
services area. There are a number of providers from the broader universe that are assessed and do not make it to
the PEAK Matrix at all. Therefore, being represented on the PEAK Matrix is itself a favorable recognition
What other aspects of PEAK Matrix assessment are relevant to buyers and providers besides the “PEAK
Matrix position”?
 PEAK Matrix position is only one aspect of Everest Group’s overall assessment. In addition to assigning a “Leader”,
“Major Contender” or “Emerging Player” title, Everest Group highlights the distinctive capabilities and unique
attributes of all the PEAK Matrix providers assessed in its report. The detailed metric level assessment and
associated commentary is helpful for buyers in selecting particular providers for their specific requirements. It also
helps providers showcase their strengths in specific areas
Copyright © 2014, Everest Global, Inc.
EGR-2014-11-E-1200
24
At a glance

With a fact-based approach driving outcomes, Everest Group counsels
organizations with complex challenges related to the use and delivery of the
next generation of global services

Through its practical consulting, original research, and industry resource
services, Everest Group helps clients maximize value from delivery strategies,
talent and sourcing models, technologies, and management approaches

Established in 1991, Everest Group serves users of global services, providers
of services, country organizations, and private equity firms in six continents
across all industry categories
Dallas (Headquarters)
[email protected]
+1-214-451-3000
New York
[email protected]
+1-646-805-4000
Toronto
[email protected]
+1-647-557-3475
London
[email protected]
+44-207-129-1318
Stay connected
Websites
www.everestgrp.com
research.everestgrp.com
Twitter
@EverestGroup
@Everest_Cloud
Blogs
Delhi
[email protected]
+91-124-284-1000
www.sherpasinblueshirts.com
www.gainingaltitudeinthecloud.com