Quality, safety and sustainability
policy and principles
2
QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
Disclaimer: The content of this document has been composed with the utmost care. However, it is possible that certain information changes over time, becomes inaccurate or incomplete. ERIKS does not
guarantee that the information provided on this document is up to date, accurate and complete; the
information provided is not intended to be advice. ERIKS shall never be liable for damage resulting from
the use of the information provided.
QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
Table of contents
1.
ERIKS’ mission, vision and core values
4
2.
2.1
2.2
TCOs and core activities
Driving for Total Cost of Ownership
Core activities
5
5
5
3.Policy
3.1Quality
3.2Sustainability
3.3
Working conditions & safety
3.4
Information security
6
6
6
7
7
4.
8
Management model
5.
Management system
5.1
‘High level’ structure
5.2Manual
10
10
11
6.
Main processes
6.1Engineering
6.2Sales
6.3Procurement
6.4Logistics
6.5Production
6.6Invoicing
12
12
13
14
14
15
15
7.
7.1
7.2
16
16
17
Supporting processes
Staff and equipment
Management of measuring equipment
8.
Environmental and energy management
8.1
Environmental aspects register
8.2Communication
8.3
Emergency plan
18
18
18
18
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QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
1. ERIKS’ mission, vision and core values
The activities of ERIKS comprise procurement,
storage, processing, development, distribution and
sales of a high-quality and wide range of mechanical engineering components. Its extensive product
range and passion for technology make ERIKS a
leading and reliable partner for its business partners all over the world.
Mission
ERIKS’ ambition is to grow and be the leading international industrial service provider who offers a wide range of high-quality mechanical engineering components and innovative knowledge of materials and their applications. In cooperation with
our clients we aim to reduce down-time, energy consumption
and emissions of pollutants and to increase safety.
Vision
ERIKS adapts to the changing roles in the supply chain and
makes a constructive contribution to its clients’ and suppliers’
operational management. In this context, identifying, developing and maintaining the required know-how are some of
the more challenging elements. It has enabled ERIKS to develop from being a traditional distributor to an industrial service
provider.
Core values
ERIKS stands for:
▪▪ Knowledge of and passion for technology
▪▪ Sustainability
▪▪ Integrity
▪▪ Mutual trust and respect
▪▪ Motivated staff
▪▪ Client satisfaction and a focus on performance
QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
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2. TCOs and core activities
2.1 Driving for Total Cost of Ownership
ERIKS’ products often represent a small percentage of a company’s total budget, because of the relatively low purchase
value. However, the Total Cost of Ownership (TCO), consisting
of acquisition costs (purchase and inventory expenses) and
technical usage fees (maintenance and production assembly
costs), of these products are substantial: often over 80% of
the purchase costs of these products. By shifting the focus
from only purchase price to the entire TCO, ERIKS is able to
achieve an annual savings of up to 10% to 15% on the total
purchase value of these products.
2.2 Core activities
ERIKS’ entire international range, which
includes the various technical and logistical services, is divided into five core
activities:
Sealing technology
▪▪ Dynamic seals
▪▪ O-rings
▪▪ Rubber technology
▪▪ 100% Testing machine
Industrial plastics
▪▪ Processing plastics
▪▪ Industrial plastics
▪▪ Engineering
▪▪ Mould production
Flow technology
▪▪ Valves
▪▪ Flange seals
▪▪ Process control
▪▪ Plastic pipe systems
▪▪ Hoses and compensators
Power Transmission
▪▪ (Electro) mechanical drive
engineering
▪▪ Hydraulics
▪▪ Bearing technology
▪▪ Linear drive engineering &
motion control
▪▪ Pneumatics
Tools &
maintenance products
▪▪ Establishment
▪▪ Tools
▪▪ Crane and lifting technology
▪▪ Maintenance products
▪▪ Personal protection equipment
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QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
3.Policy
A broad stakeholder orientation is required for
Context of the organisation
successful operational management. The con-
Customers
Gov
ern
good insight into the playing field is the basis for
t
en
aff
St
ERIKS operates, has been analysed. Having a
m
text of the organisation, the environment in which
the management manual and management moSHV
and expectations of the relevant parties have ena-
Insurer
s
del. Our knowledge of the requirements, wishes
bled us to take the right management measures
liers
pp
Su
S urr o
u
nd
in
g
and measure performances.
3.1Quality
3.2Sustainability
Our vision
Quality is a factor that determines ERIKS’ operational management policy. The approach to and meaning of the concept of
quality is different for each company. We work from the principle of providing the best quality for the right application. All
staff members have a role to play in this.
Our vision
Focusing on sustainability enables us to make a substantial
contribution to the well-being of people and the activities of
our clients and suppliers.
Our principles:
▪▪ Client satisfaction starts with understanding what the client
needs and providing the right quality;
▪▪ In a context analysis the environment in which a company
operates is mapped out;
▪▪ The starting point is to create a win-win situation with all
stakeholders and to drive for results;
▪▪ Risk management is a continuous process;
▪▪ An effective quality report and sound monitoring enables us
to constantly improve our processes and to strive for 100%
good products and services;
▪▪ Legislation and regulations regarding product and service
provision;
▪▪ The management system is based on the guidelines from
ISO 9001.
Our principles:
▪▪ Corporate social responsibility is one of the factors which
determine policy;
▪▪ A structured and open communication with stakeholders
creates a social support base;
▪▪ Meeting the stakeholders’ demands in the area of corporate
social responsibility, including statutory aspects;
▪▪ Driving for objectives and results of important themes related to People, Planet and Profit ensures a demonstrable improvement in the area of emissions, waste separation and
energy reduction;
▪▪ In order to monitor the effectiveness of the management
system, internal and external audits are carried out;
▪▪ The management system is based on the guidelines from
ISO 26000 and ISO 14001.
QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
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3.3 Working conditions &
safety
3.4 Information security
Our vision
The health of our staff members has the highest priority. Not
only does this theme concern creating a safe and healthy working environment, but also safe conduct.
Our vision
Constant attention to protecting personal information, corporate information and corporate processes is of vital importance to a company’s continuity and data security.
Our principles:
▪▪ Good working conditions produce better motivated staff
members;
▪▪ In a context analysis the environment in which a company
operates is mapped out;
▪▪ The risk inventory and evaluation (RI&E) is carried out at
all branches in order to list and identify possible risks and
measures to reduce these risks. This is a dynamic and continuous process;
▪▪ Driving for a safe conduct through clear information provision and work instructions;
▪▪ Systematic approach that leads to improvement;
▪▪ Compliance with applicable legislation and regulations;
▪▪ The correct use of equipment and regular maintenance and
inspections increase safety;
▪▪ The management system is based on the guidelines from
ISO 45001 / OHSAS 18001.
Our principles:
▪▪ Safe usage of digital information and information systems
is essential for being able to continue to make use them
effectively. All users of the information system hold a level
of responsibility;
▪▪ Authorisations have been meticulously documented and
allocated;
▪▪ Checks of access rights are performed regularly;
▪▪ Based on a continuous risk assessment, measures are taken to ensure the company’s continuity;
▪▪ Sufficient protection from cyber-crime;
▪▪ Cryptography is applied where needed;
▪▪ Safe storage of client information and protection of personal
information;
▪▪ It has been laid down in procedures how adjustments to the
system can be made;
▪▪ The management system is based on the guidelines from
ISO 27001.
Health &
Safety
Sustainability
Quality
Information
security
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QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
4. Management model
The Board draws up an annual operational plan and multi-annual policy. These plans are the result of the
plans of and talks with the responsible managers from the business units and supporting departments. The
policy for environment and sustainability aspects has been included in the sustainability profile, a document
that is drawn up every year.
Management
ERIKS has various document based on which the management adjusts processes, including defined objectives, standards/KPIs etc. Use is made of the weekly, tertile and other
financial and provision performance reports. In addition to
these reports, a management review is held to assess the effectiveness of the management system and associated processes. It is also determined whether or not improvement
measures have to be taken in response to deviations or risks,
while the need for equipment is also assessed.
Board representative
The Board representative for the management system is a
member of the board of ERIKS.
Client satisfaction
Since each client has its own needs and wishes, ERIKS has
divided its clients in various product groups. Each product
group is approached by a dedicated sales group. Client satisfaction is measured and assessed based on a number of
criteria, including customer friendliness, price, delivery time,
service, product quality, advice and suggestions for sustainable and cost-reducing solutions.
Internal audits
Internal audits are carried out to make sure that the management system has been effectively implemented and maintained. The results of the internal audits are used to improve processes and are part of the management model.
Legislation and regulations
The Board is responsible for compliance with legislation and
regulations. Compliance tests are conducted regularly. Legislation and regulations relate to the products and services
provided, but also to environmental and employment aspects.
Environmental coordination and facility management ensure
that employees know about new and changed legislation and
regulations. To this end, they make use of several sources.
QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
Figure 1. Management model example
Tertile report
Management assessment
Management
Long term
policy
Product divisions
Operational
plans
Supporting
departments
Locations
Operational
plans
Operational
plans
Departments
Operational
plans
Staff
Coaching
reports.
Responsible
Management
▪▪ Long-term policy
Management Divisions
▪▪ Operational plans
Management Business Units
▪▪ Operational plans
Management Representative
▪▪ Management assessment
Team leaders
▪▪ Action plans
▪▪ Coaching
Management Supporting Department
▪▪ Operational plans
Management Locations
▪▪ Local actions
Objectives
Divisions:
Financial information
Locations:
Process indicators
Supporting
departments: Process indicators
Safety indicators
Quality indicators
Environmental
indicators
Health indicators
Departments:
Financial & process
information
Staff:
Personnel file
Reports
Weekly
▪▪ Report on a local level by
means of KPIs.
Monthly
▪▪ Performance reports of
incoming and outgoing deliveries.
Tertile
▪▪ Tertile report
Annual
▪▪ Annual report
▪▪ Management assessment - cluster
▪▪ Coaching report staff
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QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
5. Management system
5.1 ‘High level’ structure
ERIKS has set up a complete management system according to the ‘High Level’ Structure (HLS). To this end,
all processes that are needed in the management system and their applications were established, and the
order of these processes and their management method was established. The equipment needed for the
implementation is available. The different processes are measured continuously. The measure results are
assessed periodically and measures are taken where necessary to achieve planned results and to effectuate
continuous improvement.
Figure 2. Structure of management system
Strategy and Policy
People, equipment and processes
Stakeholders
Engineering
Sales
Procurement
Logistics
Production
Equipment
receipt
Pre-packaged
Cleanroom
Invoicing
Stakeholders
Stock
Order picking
Dispatch
Satisfaction
Control, Monitoring, Analysis, Report and Continuous Improvement
Explanation
A division is made between main processes and supporting
processes. The 6 main processes at ERIKS are: Engineering,
Sales, Procurement, Production, Logistics and Invoicing.
Scope of management system
Development, manufacturing and stock management of
mechanical components and associated technical and
logistics services.
QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
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5.2Manual
The QSS Manual is available on intranet and therefore accessible to all employees. In the manual, a distinction is made between local and local documents. The general documents are guides at all branches.
The QSS Manager is responsible for managing these documents. He assesses the documents for suitability
before they are issued.
If an instruction or form cannot be applied on a national level,
a local document can be drawn up and issued. The management of locally used documents is in the hands of the Process
Coordination Department and/or the QSS Manager.
Document management
Documents that form part of the QSS Manual are managed.
All documents released for inclusion in the management system are accessible for all employees on the intranet. Outdated
versions are removed and are no longer visible. This means
that only valid versions are accessible.
Registration management
Quality, safety and environmental registration are recorded
to prove that the requirements for an effectively working management system are met. It is also documented who has
entered the registrations and when they were deleted.
Data management
Important measures have been taken to ensure the continuity
of information provision and to protect access to data.
Figure 3. Structure of QSS Manual
Management
Manual
ERIKS
Procedures
ERIKS
Instructions & Forms
ERIKS
Instructions & Forms local
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QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
6. Main processes
6.1Engineering
Planning
Planning and management procedures have been put in place
for product development. They describe the steps taken in
the development process, also verification steps to ascertain
whether the product meets the set requirements and whether
it is suitable for the intended application. Responsibilities are
also laid down in these procedures. The planning is updated
throughout the process.
Input for engineering
The product requirements relating to functionality and performance are determined at the beginning of the development
process and ensue from applicable legislation and regulations. If applicable, information is derived from previous, similar designs and other requirements that are vital to design and
development. The input is assessed for suitability.
Output for engineering
At the end of the development process the product is checked
for compliance with the pre-determined requirements. But all
procurement data, inspection criteria and manuals with product specifications and/or necessary information for safe use
are also made available at that stage.
Assessment and verification
During and at the end of the development process, it is assessed whether the design meets the specified requirements.
If necessary, changes are made to adjust the design. Representatives from all departments involved are present at these
assessments and the results are laid down in reports.
Declaration of validity
Not only does the product have to meet technical requirements, it is also determined before it is released for production whether it is suitable for the client’s intended application.
One of the ways how this can be checked is by using the
prototype in a test environment. The results of the declaration
of validity are registered.
Change management
Changes are recorded and change registrations are updated.
Changes are assessed, verified, and declared valid (if applicable) and approved for implementation. The assessment of
changes comprises an assessment of the effect of the change
on the constituent parts and already delivered products. The
results of this assessment and any necessary measures are
recorded.
QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
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6.2Sales
Client-related processes
An order/assignment is assessed before it is accepted. Orders
are assessed to ascertain that:
▪▪ the requirements specified by the client, including the requirements for delivery and after-care services, are clear. If
the client has not set requirements in documents, ERIKS
confirms the client’s requirements in an order confirmation
or quote.
▪▪ conflicting and/or changed product requirements are solved in cooperation with the client.
▪▪ the order is delivered according to the specified requirements.
Registrations of the results of the assessment and measures
ensuing from the assessment are recorded. Changes to product requirements are included in the order and re-confirmed
to the client. Product information is available from various
sources, including from suppliers, brochures, datasheets and
the internet.
Complaints
Clients’ complaints are registered on a central level and individual complaints are assigned to staff members to ensure
follow-up. Since complaints are registered, their status can be
checked at any time. The complaints system is discussed in
the management review.
Client property
All client property, including intellectual property, used to create the final product are handled with due care. This process
includes an entry inspection and identification (if necessary)
to be able to identify client products. If the entry inspection
reveals that the products do not meet the set quality requirements, or if they become unsuitable for use at a later stage,
the client is notified. The notification and follow-up actions are
registrated”.
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QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
6.3Procurement
ERIKS procures its components, semi-products and commercial goods from high-quality suppliers, sometimes based on
specifications/drawings. This means that our products meet
the set quality requirements. Moreover, safety and sustainability requirements are also set and compliance with statutory obligations, such as REACh and RoHS, is also monitored.
Agreements are concluded with our suppliers for client-specific products.
In these agreements the supplier concerned declares to obtain the permission from ERIKS prior to changes to the previously delivered products.
Suppliers are selected and periodically assessed based on several criteria, such as delivery performance, product quality,
environmental aspects and working conditions.
6.4Logistics
The logistics process includes goods receipt, return of goods,
stock management, picking and goods dispatch and traceability.
Maintenance of the product
Products are handled in such a way that they continue to
meet the product requirements during assembly, stocking
and transport. Measures have been taken to ensure that products that are susceptible to static electricity are handled and
packaged correctly in order to keep risks at a minimum.
Management of deviating products
Products that do not meet the pre-defined requirements are
adjusted to meet the requirements, used with the client’s permission, or removed to prevent them from being delivered. It
has been determined who is authorized to make these deci-
sions. The measures taken as a result of discovered deviations are registered. Upon discovery of deviations, appropriate
measures are taken to anticipate the (possible) consequences
of the deviation. Use is made of the 8D method
Traceability
Traceability is ensured for the products which require traceability in the chain.
Waste separation
There are facilities for waste separation, in the form of different waste containers at several locations in the company. A
separate, extra secured storage facility has been put in place
for hazardous materials. Waste is removed by specialist companies.
QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
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6.5Production
ERIKS manages the production and delivery of products. The
company ensures that there is product information available
which describes the product, so that it is clear how the client’s
requirement can be met. If required for production work instructions are made available. ERIKS ensures the availability
of the right means for release and delivery (staff, machines,
tools, measuring instruments).
Planning of the product to be realised
New processes, quality objectives and product requirements
are determined, if required, before new products are made in
order to ensure product quality. Where necessary, documents
are drawn up containing information about product-specific
verification, declaration of validity, monitoring, testing and trial
activities and the product’s acceptance criteria.
6.6Invoicing
Invoices are created automatically in the ERP system. Where
necessary, instructions have been drawn up to monitor and
adjust the invoicing process.
Documents or other registrations are kept to show that the
realisation processes and the resulting products meet the requirements.
Quality assurance of processes for the production and delivery of products
In some production processes, it is not possible to determine
at each step whether or not the result meets the set requirements. In these cases, a sound assurance of the production
process is even more important. Where applicable, account is
taken of pre-defined criteria, approval of equipment and qualification of staff, use of specific methods and procedures, and
registration requirements in assuring/validating processes.
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QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
7. Supporting processes
7.1 Staff and equipment
Staff
ERIKS has an overview of all positions with the associated
education and work experience requirements. It is assessed
upon entering employment and during the annual coaching
interviews whether the staff member concerned has the right
skills that influence product quality. If required, permanent or
temporary employees will be given training. Other measures
can also be taken to ensure that they meet the requirements.
This also applies to third parties who carry out work at our location. During the various departmental meetings employees
are explained how important their activities are in attaining
the quality and environmental objectives. Education, training,
skills and experience are registered and saved in the personnel files.
Equipment
Location management ensures that the equipment is available for realising a product or service and that machines, fork
lift trucks, etc. are maintained in time. Location management
is responsible for the correct application and use of the equipment.
The departmental heads ensure that the working conditions
are such to ensure the safety of staff and product quality. This
includes safety regulations, ergonomics, temperature, sound
levels and hygiene. Facilities are made available to raise awareness of environmental care among employees.
The Management Team states at least once a year which means are required in the coming year to maintain and improve
(production) means and to increase client satisfaction. In this
context, means refer to employees, suppliers, information,
hardware and software, tools, work environment and financial
means. This is adopted in the management review.
Figure 4. Management development programme
A-Programme
SHV
LeaD
SHV
Elevate
ERIKS Group
Prelude
SHV
Innovation projects
ERIKS group
Enhance innovative and
other company developments for sustainable
and profitable growth.
Cross-regional and
cross-functional
Gives young, promising
employees the chance
to participate in crossgroup development
programmes.
Management
development
ERIKS local
Developing management capabilities at all
levels of the organisation.
Structural development
of managers to support
the sustainable growth
of the organization.
Learn and Deliver
Leadership development programme for
accelerated.
Active training programme to accelerate
the company’s results,
“Learning by doing
approach”.
QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
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7.2 Management of measuring equipment
All monitoring and measuring equipment at ERIKS have identification. The need for calibration is determined for all monitoring and measuring equipment to prove the conformity of the
product with the set requirements. Weighing and measuring
equipment that are used to indicate a product’s accuracy are
not calibrated.
The practical execution of calibration is laid down in a calibration procedure. Monitoring and measuring is only carried out
by qualified employees. If computer software forms part of the
monitoring and measuring equipment, its capacity to meet the
intended application, before use.
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QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
ERIKS
8. Environmental and energy management
ERIKS strives to offset the effects of its activities
on the environment. We feel responsible and realise that we have a clear role to make our industry
more sustainable. Every year, we set objectives for
waste separation and the reduction of energy, water and transport use.
8.1 Environmental aspects
register
The identification and evaluation of environmental aspects
is included in a so-called environmental aspects register. If
an activity has been changed or added, a risk assessment is
carried out whether the register needs to be updated. This
is to ensure that the most important environmental aspects
are taken into account when the management system is set
up, implemented and maintained. Objectives and plans are
drawn up every year.
8.2Communication
A communication table has been drawn up to ensure that
stakeholders are swiftly and adequately informed about environmental aspects.
8.3 Emergency plan
An emergency plan has been drawn up to identify and respond to emergency situations. Exercises are held regularly to
test whether emergency are adequately handled, including
environmental emergencies.
QUALITY, SAFETY AND SUSTAINABILITY POLICY AND PRINCIPLES
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