Center for Information Technology
Services
Satisfaction Survey Report
January 2016
Introduction
This report provides a summary of the purposes, the methodology and the results of a satisfaction
survey administered by the Center for Information Technology Services (CITS) in fall 2015.
The survey instrument was primarily modeled after those instruments used at Stanford
University and Indiana University. It was modified to include the specific services that are
offered and supported by CITS.
The survey was conducted to assess the degree to which faculty, staff and students were satisfied
with the array of services provided by electronic systems and staff operations. It is one means
through which CITS can give a voice to those individuals who use central IT services. It is a
systematic way to identify what is working well and what needs to be improved from the faculty,
staff and student vantage point.
The survey data help to establish the “current perception” customers have on a range of services
provided. The survey data also quantify how the varied customers rate these services and their
interactions with the many people who provide support to the UMB community. This feedback
helps inform the follow on actions CITS can take to improve the services offered and the
customer service that is provided.
The survey was administered to meet the following objectives:
•
•
•
•
To ascertain where faculty, staff and students are satisfied or dissatisfied.
To collect and review comments, in addition to satisfaction ratings, to find out what
contributes to satisfaction and any dissatisfaction.
To assess the findings and as part of a continuous improvement process, make
enhancements to systems and services to better meet faculty, student and staff needs.
To implement a UMB Strategic Plan IT tactic to collect input and feedback from the
University community in order to continuously evaluate and improve services.
A total of 61 items were developed and included on the faculty/staff survey and 35 items were
presented to students. There were areas under many of these items, as well as at the end of the
survey, where respondents could enter comments. The faculty/staff and student survey items
can be found in Appendix A.
A Likert response scale of satisfaction was used, ranging from a high of “5” for very satisfied,
“4” for satisfied, “3” for neutral, “2” for dissatisfied, and “1” for very dissatisfied. The
respondent also had the options of selecting “not familiar with service” or “cannot evaluate” (see
Appendix A).
The ultimate goal for CITS is to provide an excellent IT experience that supports the teaching,
learning, research and business needs of the UMB community. We want to improve the ability
for faculty and staff to use technology and IT services to get their work done, and for student to
use technology and IT services to complete their studies.
2
Executive Summary
Survey Methodology
The invitation to participate in the faculty/staff survey was sent out via email to a random sample
of approximately 1,500 faculty and staff. The invitation to participate in the student survey was
sent via email to a random sample of approximately 2000 students. In total, about 3,500
individuals received an invitation to complete the surveys.
Out of the 1,500 faculty/staff who received a survey, 414 responded for a 28% response rate.
Out of the approximately 2000 students surveyed, 240 responded for a 12% response rate. In
total, there were 654 respondents, for an overall response rate of 19%. A complete breakdown of
the number of individuals invited and the number who responded, overall and from each
constituency, is presented in Table 1 below.
Table 1
Constituent
Group
Faculty/Staff
Invited
1500
Responded
414
%
Response
28%
Students
2000
240
12%
Total
3500
654
19%
% of all
Responses
63%
37%
Table 2 below shows the percentage distribution of respondents across schools and central units.
Table 2
Faculty/Staff
Central
Admin.
Other
SOM
SSW
SOP
SON
SOD
SOL
33%
10%
7%
7%
7%
4%
24%
4%
SOM
SSW
SOP
SON
SOD
SOL
Grad.
School
Other
21%
19%
7%
7%
10%
7%
1%
No
Affiliation
Indicated
4%
Students
24%
3
No
Affiliation
Indicated
4%
Overview of the Results
As an organization, CITS strives to present services and electronic solutions in a way that will
meet a standard of quality that is deemed as satisfactory or better to all constituencies. The CITS
mission and focus is to treat UMB students, faculty, staff, colleagues and co-workers as treasured
customers. Excellence in service to the UMB community is our challenge and responsibility.
This survey seeks to measure our success in that regard as reflected in the degree of satisfaction
with those services by the people we serve.
As such, the ideal organizational goal is to achieve a high percentage of students, faculty and
staff indicating “satisfaction” with CITS services, which would be a rating of 3 or better on the
Likert opinion scale (1-very dissatisfied to 5-very satisfied); and a high mean score. A mean
score between 3.75 and 3.99 for an item would be considered a “Very Good” rating, while a
mean score of 4.00 or above would be considered an “Excellent” rating.
It is important to note that there were two items on the surveys that provide an overall indication
of how CITS and the services offered by the organization are perceived by the UMB community.
Those items are: “How satisfied are you that CITS takes a ‘customer-oriented’ approach to
helping you?” And, “Please rate your overall satisfaction with CITS services”.
The survey findings, for both faculty/staff and for students, indicate very high satisfaction
ratings for these items. The satisfaction ratings (mean and satisfaction percentage) for
these two items are presented in Tables 3 and 4 below. It is also apparent from the survey
findings that almost all individual service offerings are viewed very favorably by students,
faculty and staff (see Tables 5 and 6 below).
Table 3
How satisfied are you that CITS takes a “customer-oriented” approach to helping you?
Mean
Satisfaction
%
Count
Dissatisfaction
%
Count
Total
Count
Faculty/Staff
4.24
95%
301
5%
17
318
Students
4.17
95%
109
5%
6
115
Table 4
Please rate your overall satisfaction with CITS services.
Mean
Satisfaction
%
Count
Dissatisfaction
%
Count
Overall
Count
Faculty/Staff
4.07
96%
359
4%
16
375
Students
4.11
97%
176
3%
5
181
4
Ratings of Satisfaction for Each Survey Item
(Mean and Satisfaction Percentage)
Ratings of satisfaction were measured for each item on both the faculty/staff survey and the
student survey.
Of the 49 items on the faculty/staff survey that were evaluated (12 of the 61 items were not
satisfaction questions), all but four had a mean satisfaction rating of 3.75 or greater. There were
26 items that had an “Excellent” rating (mean score of 4.00 or greater) and 19 items that had a
“Very Good” rating (mean score of 3.75 or greater).
Please see Table 5 below for the satisfaction percentage and mean satisfaction rating for each
item on the faculty/staff survey.
Table 5
Faculty/Staff Survey Items
Mean
Satisfaction
Total # of
%
Count Opinions
Ability to get through to a person at the CITS Help Desk
4.22
94%
319
339
Timeliness of response from the CITS Help Desk
4.28
95%
322
341
Turnaround time to resolve your problem by the Help Desk
4.17
93%
317
341
Professionalism exhibited by the CITS Help Desk
4.42
97%
333
342
Ability of the CITS Help Desk to solve your problem
4.29
95%
318
334
Overall CITS Help Desk service
4.22
96%
319
334
4.01
93%
250
269
Reliability of the campus wired network
4.29
96%
348
362
Availability of the campus wired network
4.30
96%
348
361
Campus wired network connection speed to the Internet
4.24
95%
347
366
Ease of connecting to the campus wireless network
3.61
80%
226
284
Signal strength of the campus wireless network
3.75
88%
247
282
Availability of the campus wireless network
3.72
86%
240
280
Overall campus network services
4.17
98%
356
363
CITS IT Help Desk Support
Training
Online help and training materials developed by CITS
Network Services
5
Faculty/Staff Survey Items
Mean
Satisfaction
Total # of
%
Count Opinions
3.91
88%
224
255
Telephone services
4.14
94%
310
329
Telephone support
4.08
95%
240
253
Campus Exchange/Outlook system
4.36
97%
340
352
Campus Exchange/Outlook Web Mail system
4.17
94%
330
350
Accellion secure file transfer system
4.28
97%
111
115
Archibus space information and management system
3.90
100%
29
29
Blackboard learning management system
4.18
93%
178
192
Collaborate web conferencing system
3.78
90%
93
103
Community System, Affiliate creation and management
3.79
90%
63
70
MyUMB, the enterprise systems portal
4.09
94%
351
373
Employee Self-Service (timesheet and personal info.)
4.05
92%
339
368
ePAF (electronic personnel action forms)
3.94
97%
30
31
eTravel (travel requests, travel expense reimbursements)
3.77
87%
65
75
eUMB Financials (financial system)
3.95
94%
151
161
eUMB HRMS (human resources system)
4.05
98%
128
131
eUMB RAVEN (financial reporting system)
3.92
91%
94
103
ImageNow (system for scanning and storing files)
4.19
96%
77
80
Kuali Coeus (grant proposal system)
3.50
83%
96
116
Maximus (effort reporting system)
3.85
91%
88
97
Remark (test scoring system)
4.09
100%
33
33
SIMS (student information management system)
3.89
91%
67
74
Sympa (mailing list system)
3.94
96%
48
50
Remote Access
Campus web VPN client
Voice Communications
Electronic Mail (Email)
Enterprise Systems
6
Faculty/Staff Survey Items
Mean
Satisfaction
Total # of
%
Count Opinions
3.47
82%
78
95
3.89
90%
164
183
Campus directory look-up
3.94
90%
300
335
CITS website services
3.82
94%
239
255
Custom web application development
4.01
95%
88
93
Desktop support (Central Administration)
4.13
96%
145
151
UMID account/password management
3.98
93%
352
379
4.06
97%
332
342
Ease of finding information
3.76
91%
273
299
Success in finding information
3.75
92%
278
302
Helpfulness of the content
3.86
96%
285
298
UMVibe (document sharing system)
Software Availability
Software available at the Software Licensing Office
Other CITS Services
CITS Communications
Communications regarding CITS IT updates
CITS Website
Of the 26 items on the student survey that were evaluated (9 of the 35 items were not satisfaction
questions), all but five had a mean satisfaction rating of 3.75 or greater. There were 17 items
that had an “Excellent” rating (mean score of 4.00 or greater) and 4 items that had a “Very
Good” rating (mean score of 3.75 or greater).
Please see Table 6 below for the satisfaction percentages and mean satisfaction score for each
item on the student survey.
Table 6
Student Survey Items
Mean
Satisfaction Total # of
%
Count Opinions
Ability to get through to a person at the CITS Help Desk
4.20
94%
116
123
Timeliness of response from the CITS Help Desk
4.26
95%
119
125
Turnaround time to resolve your problem by the Help Desk
4.22
92%
113
123
CITS IT Help Desk Support
7
Student Survey Items
Mean
Satisfaction Total # of
%
Count Opinions
Professionalism exhibited by the CITS Help Desk
4.47
98%
128
130
Ability of the CITS Help Desk to solve your problem
4.29
91%
115
126
Overall CITS Help Desk service
4.28
94%
119
127
Reliability of the campus wired network
4.21
95%
140
147
Availability of the campus wired network
4.24
95%
139
147
Campus wired network connection speed to the Internet
4.27
97%
142
147
Ease of connecting to the campus wireless network
3.45
71%
142
200
Signal strength of the campus wireless network
3.73
82%
163
198
Availability of the campus wireless network
3.72
81%
160
198
Overall campus network services
4.04
96%
182
189
4.43
98%
176
181
Blackboard learning management system
4.11
93%
180
194
Collaborate web conferencing system
3.99
91%
63
69
SURFS (student academic and financial system)
3.80
86%
185
216
3.50
81%
50
62
Accellion secure file transfer system
4.03
97%
30
31
CITS website services
3.91
95%
52
55
UMID account/password management
4.00
95%
174
184
Sympa (mailing list system)
4.04
96%
44
46
UMB Mobile (mobile access to grades and class schedule)
3.81
84%
83
98
UMVibe (document sharing system)
3.70
90%
27
30
4.02
99%
135
137
Network Services
Electronic Mail (Email)
[email protected] system
Enterprise Systems
Software Availability
Software available at the Software Licensing Office
Other CITS Services
CITS Communications
Communications regarding CITS IT updates
8
Conclusions
The survey findings indicate that UMB students, faculty, and staff have a high level of
satisfaction with services provided by CITS. The survey respondents across the UMB schools,
departments, and central units gave almost every CITS-provided service a score of “Excellent”
or “Very Good”.
While the survey findings are very positive, there is always room for improvement in every area
and for every service, even for those services that received high satisfaction ratings. The
comments and suggestions provided by the respondents will help us strengthen the highly rated
services even further.
While no service on either survey received a satisfaction mean rating below 3.45, the goal would
be to have every survey item achieve a 3.75 or better mean score. There were a few items that
didn’t quite meet that rating and they will receive our immediate attention. We will take a close
look at the wireless network, with special attention given to the ease of connecting and its
availability throughout campus. The Kuali Coeus grant proposal system will be reviewed to see
if there are ways of making it more intuitive and easier to use for faculty. The UMVibe
document sharing system will be evaluated to see if there are improvements that can be made, as
well as to determine if the soon to be implemented Microsoft Office 365 features of Sharepoint
and OneDrive can replace UMVibe as a document sharing system. We will also explore what
additional software programs can be made available to students and faculty via the Software
Licensing Office. All of the comments and suggestions made by the respondents regarding these
services will be very helpful to making the needed service improvements.
The Center for Information Technology Services organization extends our sincere gratitude to
the UMB community of respondents for taking the time to complete the survey and for their
candid and honest responses. Their judgments about the quality of our services are important
because they help us identify the areas in which we are succeeding, point to the services we need
to improve, and highlight the areas in which we need to offer new services. We aim to use these
findings to enhance the quality of the IT experience for faculty, staff and students at the
University of Maryland, Baltimore.
9
Appendix A
Survey Instrument
Faculty/Staff
Students
10
UMB CITS Faculty and Staff Satisfaction Survey
This survey of faculty and staff is being conducted to assess and improve the services that the
Center for Information Technology Services (CITS) offers the University community. Your
judgments about the quality of our services are important because they help us identify the areas
in which we are succeeding, point to the services we need to improve, and highlight the areas in
which we need to offer new services. Please be assured that your responses are confidential and
no individual's answers will be identified in a report. Your participation is voluntary. The survey
should take you between 5 and 10 minutes to complete. Thank you for taking the time to
complete the survey and for your candid responses.
Peter J. Murray, Chief Information Officer and Vice President
Customer Service
How satisfied are you that CITS takes a "customer-oriented" approach to helping you?
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Customer Service
Campus IT Help Desk Support
Please rate your overall satisfaction with the following aspects of the Campus IT Help Desk
service:
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Ability to get
through to a person
Timeliness of initial
response
Turnaround time to
resolve your
problem
Professionalism
Ability to solve
your problem
Overall Campus IT
Help Desk Service
11
CITS Training
How satisfied are you with the online help and training materials developed by CITS (Electronic
timesheets, Collaborate web conferencing, UMVibe, UMBAlerts, Kuali-Coeus)?
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Training Materials
What is your preferred method for receiving training?
Instructor-led
Online
Online self-paced
classroom
videos
instruction
Webinars
Asking a peer or colleague
for help
Network Services
Please rate your overall satisfaction with these aspects of the Campus wired network:
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Reliability of the
network
Availability of the
network
Connection speed
to the Internet
Please rate your overall satisfaction with these aspects of the Campus wireless network
(Eduroam):
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Ease of
connecting to
Eduroam
Signal strength of
the connection
Availability of the
Eduroam wireless
network
12
Is there a particular place on campus where you would like to see wireless access expanded or
enhanced?
0 characters entered. | 500 characters remaining.
How satisfied are you with Campus network services overall?
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Network Services
Remote Access
Please rate your overall satisfaction with the following:
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Campus offered
Web VPN
Client
Voice Communications
Please rate your overall satisfaction with following aspects of UMB's telephone system:
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Telephone
services
Telephone
customer
support
13
Electronic Mail (Email)
Do you use a umaryland.edu address as your primary email address?
Yes
No
Please rate your overall satisfaction with these Campus email systems:
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Campus
Exchange/Outlook
Exchange/Outlook
Web Mail
Enterprise Systems
Please rate your overall satisfaction with following information systems that CITS supports:
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Accellion (Secure file
transfer)
ARCHIBUS (Space
information and
management)
Blackboard (Learning
mgmt. system)
Collaborate (Web
conferencing)
Community System
(Affiliate creation)
MyUMB (Enterprise
systems portal)
Employee SelfService (Timesheet
tasks, pay and
personal info.)
ePAF (Electronic
Personnel Action
Forms)
14
eTravel (Travel
requests, travel
expense
reimbursements)
eUMB Financials
eUMB HRMS
eUMB RAVEN
ImageNow (Scan &
store files)
Kuali Coeus (Grant
proposals)
MAXIMUS (Effort
reporting)
Remark (Test
scoring)
SIMS (Student info.
mgmt. system)
Sympa (Mailing list)
UMVibe (Document
sharing)
Computing Hardware
What percentage of your work day is spent on the following hardware? (Total percent should not
exceed 100.)
0% 1-20% 21-40% 41-60% 61-80% 81-100%
Desktop
Laptop
Portable Devices (Smartphone, iPad,
tablet)
Keeping the portable device you use most often in mind, what is the main feature or function that
you use for your work?
0 characters entered. | 500 characters remaining.
15
Which CITS-supported application(s) or service(s) is the most important for you to access via a
portable device(s)?
0 characters entered. | 500 characters remaining.
Software Availability
Please rate your overall satisfaction with the discounted software made available at the Campus
Software Licensing Office:
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Discounted Software
What additional computer software should the Software Licensing Office consider making
available?
0 characters entered. | 500 characters remaining.
Other CITS Offered Services
Please rate your overall satisfaction with the following CITS offered services:
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Campus Directory
Lookup
CITS Website
Custom Web
Application
Development
Desktop Support
(Central admin.
only)
UMID AcctPassword Mgt
16
CITS Communications
Please rate your overall satisfaction with communications regarding CITS IT updates (e.g., CITS
IT Alerts, Digital signboards, CITS website news, MyUMB portal, Email notifications, IT
articles in the Elm).
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
CITS Communications
Where do you learn about IT updates/obtain information regarding Campus IT systems? (Select
all that apply)
MyUMB
Email
Digital
CITS
Word of
IT Support
Elm
Portal
notifications
signboards
website
mouth
person
Please rate your overall satisfaction with the CITS website:
Not
Familiar Cannot Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Ease of finding
information
Success in finding
information
Helpfulness of the
content
Did you have difficulty finding anything? If so, should it be added to the CITS website Service
Catalog and/or A-Z Service Listing?
0 characters entered. | 500 characters remaining.
17
Summary
Please rate your overall satisfaction with CITS services:
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Overall Satisfaction
What CITS service(s) is the most valuable to you for supporting your work?
0 characters entered. | 500 characters remaining.
What is the one thing CITS could provide that would make it easier for you to do your work?
0 characters entered. | 500 characters remaining.
Please offer any suggestion(s) for improving a CITS service(s) identified above.
0 characters entered. | 500 characters remaining.
18
Please specify which school or unit you are affiliated with:
School of Dentistry
Graduate School
School of Law
School of Medicine
School of Nursing
School of Pharmacy
School of Social Work
Central Administration (Academic Affairs, Administration and Finance, Center for
Information Technology Services, Communications & Public Affairs, HS/HSL, President`s
Office, Research and Development)
Other
If choosing Other, please indicate.
0 characters entered. | 150 characters remaining.
First Name:
Optional
Last Name:
Optional
Email:
Optional
19
UMB CITS Student Satisfaction Survey
This survey of students is being conducted to assess and improve the services that the Center for
Information Technology Services (CITS) offers the University community. Your judgments
about the quality of our services are important because they help us identify the areas in which
we are succeeding, point to the services we need to improve, and highlight the areas in which we
need to offer new services. Please be assured that your responses are confidential and no
individual's answers will be identified in a report. Your participation is voluntary. The survey
should take you approximately 5 minutes to complete. Thank you for taking the time to complete
the survey and for your candid responses.
Peter J. Murray, Chief Information Officer and Vice President
Customer Service
How satisfied are you that CITS takes a "customer-oriented" approach to helping you?
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Customer Service
Campus IT Help Desk Support
Please rate your overall satisfaction with the following aspects of the Campus IT Help Desk
service:
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Ability to get
through to a person
Timeliness of initial
response
Turnaround time to
resolve your
problem
Professionalism
Ability to solve
your problem
Overall Campus IT
Help Desk Service
20
Network Services
Please rate your overall satisfaction with these aspects of the Campus wired network:
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Reliability of the
network
Availability of the
network
Connection speed
to the Internet
Please rate your overall satisfaction with these aspects of the Campus wireless network
(Eduroam):
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Ease of
connecting to
Eduroam
Signal strength of
the connection
Availability of the
Eduroam wireless
network
Is there a particular place on campus where you would like to see wireless access expanded or
enhanced?
0 characters entered. | 500 characters remaining.
How satisfied are you with Campus network services overall?
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Network Services
21
Electronic Mail (Email)
Do you use an @umaryland.edu address as your primary email address?
Yes
No
Please rate your overall satisfaction with Google@UMaryland:
Not
Familiar
Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Email Services
Enterprise Systems
Please rate your overall satisfaction with following information systems that CITS supports:
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Blackboard
(Learning mgmt.
system)
Collaborate (Web
conferencing)
SURFS (Student
grades, billing, and
finance)
Computing Hardware
When you are interacting with UMB electronically, what percentage of that time are you using
the following hardware? (Total percent should not exceed 100.)
0% 1-20% 21-40% 41-60% 61-80% 81-100%
Desktop
Laptop
Portable Devices (Smartphone, iPad,
tablet)
22
Keeping the portable device you use most often in mind, what is the main feature or function that
you use for your studies?
0 characters entered. | 500 characters remaining.
Which CITS-supported application(s) or service(s) is(are) most important for you to access via a
portable device?
0 characters entered. | 500 characters remaining.
Software Availability
Please rate your overall satisfaction with the discounted software made available at the Campus
Software Licensing Office:
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Discounted Software
What additional computer software should the Software Licensing Office consider making
available?
0 characters entered. | 500 characters remaining.
23
Other Services offered by CITS
Please rate your overall satisfaction with the following services offered by CITS:
Not
Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
Accellion (Secure file
transfer)
CITS Website
UMID
Account/Password
Mgmt.
SYMPA (Mailing list)
UMB Mobile (Mobile
access to grades and
class schedule)
UMVibe (Document
sharing)
CITS Communications
Please rate your overall satisfaction with communications regarding CITS IT updates (e.g., CITS
IT Alerts, Digital signboards, CITS website news, Email notifications, IT articles in the Elm).
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Familiar Cannot
Very
Very
Satisfied Neutral Dissatisfied
with
Evaluate Satisfied
Dissatisfied
Service
CITS Communications
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Summary
Please rate your overall satisfaction with CITS services:
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Very
Very
Satisfied Neutral Dissatisfied
with Evaluate Satisfied
Dissatisfied
Service
Overall Satisfaction
What CITS service(s) is the most valuable to you for supporting your education?
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What is the one thing CITS could provide that would make it easier for you to complete your
studies?
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Please offer any suggestion(s) for improving a CITS service(s) identified above.
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Please specify which school you are affiliated with:
School of Dentistry
Graduate School
School of Law
School of Medicine
School of Nursing
School of Pharmacy
School of Social Work
Other
If choosing Other, please indicate.
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Last Name:
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