National Fast Casual Dining – Comprehensive Technology Refresh
Scale and Partner Experience Matters to Project Cost Effectiveness. When a National Fast Casual Operation evaluated their
annual IT projects and initiatives they consulted with Source One to see how they might reduce deployment costs and effectively
optimize spend and do more with their budget. Source One suggested that a deployment strategy that contemplated a store by
store approach in place of a technology by technology approach. The solution reduced overall field services deployment cost
and allowed the organization to stretch the budget to accomplish more. The project called for technology refresh to include new
PC’s/Terminals/Printers, Router, WiFi upgrades, CCTV Upgrades, New Telephony and New Carrier Services.
Project Scope
Locations: 234 Stores
Project Duration: 60 Days Total Endpoints Deployed: 3,744
Trades and Skills: Video Surveillance Specialists, Structured Cable Specialist, Networking and Server Specialists, PC Support
Specialist, Project Manager
Plan
Consult with Customer to develop a
services bundle to provide the skills to
deploy voice, data, wireless,
networking desktop and video
surveillance skills for a store by store
project basis in place of a technology
by technology project basis.
Operate
Cable tested for TIA compliance. Results
Recorded and Reported to IT Management.
Decommission: Removal of old systems, paint patch and
replace ceiling tiles and walls as necessary. Dispose of old
systems. Ship old PC’s to customer for final data wipe.
A project plan was developed to coordinate
customer centralized resources with Source One
Field Services for each technology stakeholder
for the retrofitting and refresh for each. Tight but
achievable schedules were set.
Agreed upon T&M prices were agreed upon for
contingencies, overages and unforeseen material
and labor.
Firm pricing was agreed to for project scope
Build
Staging: PC’s, CCTV, Telephony, WAP, Printers were all
imaged and configured (including firmware updates)
centrally, tagged for a station by station install by store. Kits
shipped just in time.
Installation : Certify COAX and CAT 5 Cable for
reuse by testing. Deploy new Telephony with
parallel services. Cutover to new Router Carrier
and T-1 Services. Surveillance Specialist and
Structured Cable specialist pooled resources for
retrofit from COAX to IP. Cameras were
mounted to walls and ceilings and to headend.
Terminations were tagged on headend for each
camera position and connected to DVR.
Telephony tested for Network, Local and
Wide Area Access.
Cameras and DVR tested and Polled for
certification.
PC’s/Terminal and Printers Tested for
Network Connectivity
Project documentation for all components
by model, serial numbers and photo
documentation completed and sent to
customer.
Final Acceptance to Facilities Management
and IT Management.
Customer Results – Getting it Done!
Reduced Risk – Effective Planning, Scheduling and Skills
Zero issues/events
Local Supervision
Skilled Labor &
Tradesman
Time to Completion
(60 days)
Regionalized Dedicated
Deployment TEAM’s
Reduced Cost – Lowered Total Cost of Ownership through Planning, Process Efficiency, and Contractor Effectiveness.
Single Vendor
Multiple Trades
IT and Facility
Staff Time
Single Point of
Contact
Customer Satisfaction – Simple and Easy for Stakeholders!
Minimized Time Burden for Store Management
Optimized Labor
Utilization
Overnight Deployments
Speed to
Service
Zero events and Issues
Source One 360, 5831 Schumann Drive, Fitchburg, WI. 53711
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written permission of Source One LLC.
S1 – 360 IT Deployment Use Case – Fast Casual Copyright Source One LLC. 2015