payleven Return and Exchange Policy:
Returns and Exchanges
New Card Readers


Chip & PIN card readers may be returned for a full refund, minus a 10 GBP service charge, within
two weeks of the date of receipt if the card reader has clearly not been used or tampered with.
You must also include, in the same condition as it was received:
o All packaging such as boxes and stickers
o Accessories such as the USB cable
Necessary Returns:

In case of card reader malfunction due to a manufacture defect, Chip & PIN card readers may be
returned at no cost to the merchant within one year from the date of receipt.
o If you believe your card reader may have a manufacture defect, please contact one of our
service representatives prior to returning the card reader. They will be able to help you
quickly identify if the problem can be resolved or if returning the card reader is necessary.
o In case a card reader is returned and no manufacture defect is identified after testing, the
original card reader will be returned to you.
Used Card Readers:

If a Chip & PIN card reader is returned used without manufacture defect, no refund will be issued.
Returning a Card Reader

Returned items must be sent via insured, prepaid mail, ensuring your return allows you to track
your parcel.

Please fill out, print and include the ‘payleven return slip’ in the return package. The following
information should be included:
o Customer name, Company Name and Card Reader Serial Number
o Indicate if you wish to exchange or return your card reader
o Provide the reason for the return and a description of any problems with the Chip & PIN
card reader.
o Where applicable, the address where your replacement card reader should be sent.

All returns and exchange requests should be sent to the following address:
Payleven Holding GmbH
Attn: Returns
Saarbrücker Str. 20/21
10405 Berlin, Germany
Card Reader Refunds

Refunds will be processed and issued with the same payment method that the card reader was
purchased.

payleven will make every effort (but cannot guarantee) to issue refunds within 10 business days of
receipt of the returned card reader.
Replacement Card Readers

In the case of defective card readers, a replacement card reader will be sent to you within 5
business days of receipt of your old card reader.
If you have any questions about our return policy, please, email us at [email protected] or call us
at 020 7112 8211.