Paid Entitlement Upgrade
Audience: Customer
Module Scope: This process shows the
upgrade selection option for entitled or paid
upgrades at the point of activation.
Paid Entitlement Upgrade (No Pre-Paid Upgrades)
 Upgrade activation can happen in the following ways:
– When activating an entitlement for which an upgrade is available (upgradeable entitlement). You can
then choose to activate either the new version or the current version. For example, when you
activate an entitlement for SuperServer version 1.0, and an upgrade is available, you can activate
either version 1.0 or version 2.0.
– When activating an entitlement used to implement an upgrade (upgrade entitlement). You can then
choose the upgrade path to apply the entitlement to. For example, upgrading from SuperServer 1.0
to SuperServer 2.0 requires that you purchase the SuperServer Upgrade. When you activate the
SuperServer upgrade, you are able to change your SuperServer 1.0 entitlements to SuperServer
2.0.
– When upgrading activated items. For example, if you have already installed SuperServer version
1.0, you can upgrade those licenses to version 2.0.
 These types of upgrade activation require that you:
– Have a valid SAP order that has been placed for the product being upgraded.
– If required, provide proof, in the form of upgrade entitlements, that you are eligible to receive the
upgrade. (refers to SAP Order required)
– Select the upgrade path. For example, if you are currently on SuperServer 1.0, you may be able to
upgrade to either version 1.5 or version 1.7.
– Specify the quantity to upgrade
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Paid Entitlement Upgrade
 PAID Upgrade
– Scenario “PAID”:
– Customer did not purchase Pre-Paid upgrades and receives upgrade notification to
upgrade from version 2.0 to 4.0.
– Customer must “buy” an upgrade
 The Upgrade page displays if:
– More than one upgrade path applies to the upgrade activation
– You can specify the quantity to upgrade
– The upgrade requires that you provide proof of eligibility for the upgrade.
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Paid Entitlement Upgrade
 The upgrade function supports:
– Multiple upgrade paths
– Upgrade from V2.0 to V3.0
– Upgrade from V2.0 to V4.0
– Knows what is needed to upgrade
– Can be used to “Request” what is needed
– Once path is selected, automatically displays LACs that match the criteria of what is
needed.
Server 1
Server 1
Host ID: 12-34-56-78-01-12
Host ID: 23-46-94-34-53-13
12 Licenses of v 2.0
12 Licenses of v 4.0
Upgrade
Licenses
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Searching for Upgrade Entitlements
Go to Activation > Click Upgrade
Be sure to go to Assets > View Entitlements to
verify the product is entitled to an upgrade.
The Assets screen should show SSU
entitlements for specific products.
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Searching for Upgrade Entitlements
1. Go
Enter
to Activation
Search criteria,
> ViewLicense
Activation
Host,
Record
Host ID, Group Name or Group ID.
See “Searching for Entitlements” job
aid for further details.
2. Click Search
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Searching for Upgrade Entitlements
Upgrade paths available are shown.
• Click Upgrade to continue
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Upgrading Entitlements
1. Review/confirm results.
2. Click Next.
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Paid Upgrade Option Selection
• From the “Upgrade path
selection” choose the correct Paid
upgrade option.
• Click the Select button
When selecting from the drop down upgrade
path selection, be sure to click “select” once
the desired option has been chosen.
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Select Next to specify additional
upgrade specifics and/or be advised
of any upgrade pre requisites.
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Upgrade Eligibility
1. Verify upgrade information is
correct.
2. Click Apply
3. Click Next
• Select upgrade option, if upgrade is
already paid choose “Apply Paid
Upgrade Entitlement”. If requesting
an upgrade choose “Request Paid
Upgrade Entitlement”
• Click Select
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LAC Selection
• Choose the LAC and click Apply
• Click Next to continue
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Applying LAC to the Entitlement
1. Quantities should match. If not
the upgrade will fail.
2. Click Next to continue
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Imputing Host ID of target System
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1. The Target Host ID will need to be entered. If
software upgrade only the Host ID will remain
the same. The Host ID will need to be in the
specific format xx-xx-xx-xx-xx-xx. The only
exception is Pre5.2 Modular Messaging.
2. If unsure click “View Current to see details.
3. Click Next
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Confirming upgrade
1. Accept the EULA (End User Legal
Agreement)
2. Enter information for the user who
should also receive the activation
detail.
3. Enter additional notes if
necessary.
4. Click Finish.
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Downloading new License File
• Updated license file will be sent to
the email address specified.
• The file can also be saved by
choosing “Save to File”
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