03-104-14
KeePING CURReNT
MARCH 2014
Albertans helping
Albertans
Providing the best in customer care for fellow Albertans is something
we’re passionate about here at EPCOR. We’ve been a part of the
Alberta community for more than 120 years. Serving Albertans
is important for the employees in our Contact Centre and Billing
Department located in downtown Edmonton.
Meet Carlos
Carlos lives in Edmonton and has worked for EPCOR for the past
eight years. As an important part of our Billing Team, he helps to
ensure your EPCOR bill is accurate and produced on time. Carlos
also helps monitor our Equalized Payment Plan (EPP) option to
ensure our customers pay the correct amount each month (see
page 2 for more info on EPP).
How does Carlos feel about providing great customer care?
“I take personal responsibility in my job to ensure our
customers’ accounts and payments are processed accurately
and in a timely manner.”
Carlos is just one of our many Alberta-based Customer Care
representatives dedicated to serving EPCOR customers.
Give us a call, we’re here to help.
Conserve
energy...
epCor.Com
eFFiCienCy
guide
general eFFiCienCy
with a few simple tips from the epcor efficiency guides.
• The ideal temperature for maximum efficiency and food safety is 3°C (38°F)
for the refrigerator and -18°C (0°F) for the freezer temperature.
• If you have a self-clean cycle on your electric range, use it immediately after
cooking while the oven is still hot.
• Use glass-baking dishes for more efficient heat transfer.
• When doing laundry, sort clothes by thickness. Dry thin, quick drying items in
one load and thicker, long drying items in another.
Check out other efficiency tips in the EPCOR Efficiency Guides. Download your
copy today at epcor.com, you can also order a printed copy at 310-4300.
Budgeting is easy
with the equalized
Payment Plan
Want to know exactly what your utility bill will be
each month? Then EPCOR’s Equalized Payment Plan
(EPP) is what you’re looking for.
EPP averages your annual utility costs over a
12-month period and you are sent a bill for a set
amount each month. This makes budgeting easy
because you know ahead of time that you will pay
the same amount for your EPCOR bill each month.
If there’s a significant change in the amount of
electricity you use or a significant change in future
pricing (an increase or a decrease), Billing Team
employees like Carlos will recalculate your EPP
payment. Then they will follow up with a call or a
letter with your new EPP amount.
FIVe Ways to pay
your epcor bill
1Online billing with epost
2AUTHORIZeD PAYMeNT
WITHDRAWAL
3Online or telephone banking
4AT YOUR BANK
5BY MAIL
For more information,
visit epcor.com/bills
For more information on EPP visit epcor.com/bills
or call us at 310-4300 (a toll-free call in Alberta).
Want to take the worry
out of paying your bill
on time?
Sign up for Authorized Payment Withdrawal.
Once you’ve signed up, your EPCOR bill amount will be
automatically withdrawn from your account each month
on your bill’s due date. And you won’t need to worry about
when to pay.
For more information on Authorized Payment Withdrawal
visit epcor.com or call us at 310-4300.
Electricity products and services are competitive. You are free to choose a retailer. Regulated wires services are not
dependent upon the retailer you choose. You can find a listing of licensed Alberta retailers at http://ucahelps.alberta.ca
or call 310-4UCA (toll free in Alberta).
Suite 2000, 10423 101 Street, Edmonton AB T5H 0E8 •
ph. 310-4300 fx. 310-4295 (toll-free anywhere in Alberta without dialing 1-800)
•
email [email protected]