VOL. 3, NO. 2
2ND QUARTER 2014
Medigap guide revised with more information
I
applaud CLAIM Director
Carol Beahan and her team
in their quest to reach nearly
55,000 contacts this year.
Our department stands ready to
provide the tools to meet that goal.
Like you, our mission is to educate
Missourians about their Medigap,
Part D and Medicare Advantage
options.
To help make those decisions
easier, we have revised our 2014
Medigap Shopping
Guide. We have
included two
pages (10 and 11)
that provide eight
situations where
you are guaranteed
the right to obtain
John M. Huff
a Medigap policy.
DIFP Director
These situations
include when your policy ends
through no fault of your own, or
when you have Original Medicare
and a supplemental plan with an
employer group that is terminating
coverage.
Look for the 2014
guide. It also can be
found online at
insurance.mo.gov/
consumers/seniors.
Again, thank
you for your
outstanding outreach efforts.
It’s about helping people and making a difference
S
ometimes
I wonder if
everyone
thinks I’m a
“bean counter,”
so concerned with
quantification
Carol Beahan that other matters
CLAIM Director may be excluded.
That made me
contemplate all my requests for
reporting. Over time, I have shared
the purpose of reporting:
Counseling and outreach activities
reflect your time.
Reported activities may be used by
local partners to show how your
work is helping communities.
Partners may share this
information with board members
in reports and grant writing.
Reflects our work we do in
As you can see, we touch many
people from all walks of life
Total contacts: 49,430
Under age 65 33%
65-74
38%
75-84
16%
37%
85+
6% Male
Info not
7%
collected
Income levels
Under 150% poverty level
At or above poverty level
Info not collected
1% (Info
N/A)
62%
Female
26%
31%
43%
Top topics
(Multiple topics per client may apply)
Medicaid/MSP LIS Medicare prescriptions Medicare general info Supplements Medicare Advantage 36%
27%
25%
14%
13%
9.2%
NEWSLETTER FOR CLAIM VOLUNTEERS
Missouri at a national level.
Some of the help you give
requires an explanation to
complex problems, requiring
research and coordination with
other agencies.
You make a difference to every
individual you help.
Our goal for 2014 is to reach
54,985 contacts and we will
get there – together.
Sometimes I feel like I’m
counting beans – although when
I take the time to see how these
numbers affect so many people
I realize it can’t be done without
you and all of us together.
It’s not just about the numbers
– it’s about helping people and
making a difference.
Thank you!
Partner provides multiple services for seniors
R
olla Apartments has been a
CLAIM community partner for
two years. Located in Phelps
County, the Sansone Group property
provides seniors affordable housing
with many perks, including an onsite service coordinator and 24-hour
maintenance.
The Section 8 housing residence
bases rent on income, although not all
residents are low-income. Its mission is
to keep seniors living independently as
long as possible.
CLAIM events have proven very
successful due to the widespread
marketing by Rolla Apartments.
Advertisements are placed on the radio,
in the local newspaper, on communitydistributed posters, and in the apartment
newsletter.
Daphne Alcorn, service coordinator
for the apartments, says, “The CLAIM
volunteers in the Phelps County area
are some of the most kind and patient
people I have ever worked alongside.”
Being a partner has been a rewarding
experience for both Daphne and the
apartment complex. “The look in
someone’s eyes after you have informed
them that you saved them money
(sometimes over a thousand dollars), is
priceless,” Daphne says.
HELPING US
MAKE A DIFFERENCE
Rolla Apartments complex
Location: 1101
McCutchen Drive, Rolla
Among services:
On-site service coordinator,
24-hour maintenance, safety
programs, computer room
and activity programs.
Affordable housing: Has
Section 8 designation.
CLAIM partner: 2 years.
Other Sansone Group property partners in St. Louis:
Alpha Terrace Apartments, 6105 Etzel
Maryville Gardens Apartments, 4333 Nebraska Ave.
Ollie Langhorst Apartments, 5800 Arsenal St.
St. Raymond’s Apartments, 1015 Park Ave.
“
CLAIM could not provide top-notch,
consistent Medicare assistance to seniors without
the collaboration of our dedicated volunteers and
partners like Rolla Apartments and other Sansone
Group properties.
”
CAROL BEAHAN, CLAIM DIRECTOR
sansonegroup.com/properties/residential.cfm
is published quarterly by CLAIM and the Missouri Department of Insurance for CLAIM
volunteers throughout Missouri. If you have suggestions for the newsletter, please email Nichole Brink at
[email protected] or call 800-735-6776, extension 227.  
DIFP
Department of Insurance,
Financial Institutions &
Professional Registration
State Health Insurance Assistance Program
state health insurance
assistance programs
NATIONAL
NETWORK
LOCAL HELP FOR PEOPLE WITH MEDICARE
2ND QUARTER 2014
2
CLAIM volunteer enjoys empowering seniors
J
ackie Dover, benefits
counselor at SEMO Area
Agency on Aging, will
celebrate her five-year anniversary
as a CLAIM counselor in May.
Jackie became a counselor
because she enjoys helping and
empowering seniors when making
Medicare decisions that best fit
their needs. “I love working with
CLAIM. The training and support
they provide is the best.”
What does Jackie find
most rewarding about being a
volunteer? “With CLAIM, you
can instantly see how much you
are helping someone, whether
you save them money or make
something so overwhelming seem
so manageable.”
She tells the story of a man
who, at his own detriment, was
IN THE
SPOTLIGHT
Jackie Dover
With CLAIM, you
“
can instantly see how
much you are helping
someone ...
”
BENEFITS COUNSELOR
JACKIE DOVER
caring for his wife. Jackie enrolled
them in new, affordable drug plans
that allowed his wife to buy all of
her medications and him to buy
and start taking his again. Jackie’s
help brought the man to tears.
How rewarding it is to have
such selfless volunteers who make
it their mission to help seniors
through the Medicare maze and
find plans that best fit their needs
and budget.
In her spare time, Jackie enjoys
reading and spending time with her
four boys who keep her busy with
sports and other activities.
THANK YOU, JACKIE
CLAIM and Medicare
beneficiaries thank you for
your time being a volunteer
and appreciate your hard work,
leadership and dedication.
Volunteers celebrating CLAIM anniversaries in January, February and March
20 YEARS
12 YEARS
19 YEARS
7 YEARS
Thomas Connelly
Maxine McArn
18 YEARS
Patricia Selby
14 YEARS
Janis VanMeter
13 YEARS
Pat Baehler
Kendall Fitzpatrick
Greg Lear
Pat Mohling
Carol Helms
Rebecca Nance
Veronica Bolletta
Kathleen Roach
Kay Green
6 YEARS
Carlene Mahan
Lisa Vigdal
Paula Miller
Ruth Barrett
Delores Shook
Rosalie McGaugh
Martha Millard
5 YEARS
Daniel Erbert
Diana Clarke
Jean Morrow
Marie Anne LaRochelle
Pamela Pickett
Ted Grable
4 YEARS
EJ Jackson
Christi Paschang
3 YEARS
Dana Whaley
Amy Edgar
Linda Bennett
Paula Nichols
2 YEARS
Evelyn Maddox
Alicia Edmonson
Diana Brady
Kathleen Thomas
Craig Silvey
Roy Qualls
Eleanor Brooks
Cynthia Ann Murray
Elizabeth Kast
Philip Fish
1 YEAR
Carol Cox
Amy McKinney
Toni Detwiler
Stephanie Hutch
Alicia Ubriaco
missouriclaim.org
3
State Health Insurance Assistance Program
200 N. Keene St., Suite 101
Columbia, MO 65201
Volunteers celebrating birthdays in January, February and March
A-C
Pat Baehler
Zoneice Balls
Christine Baum
Marina Beebe
Hazel Borders
Lucy Brenner
Eleanor Brooks
Heather Brown
Christine Buckley
Cindy Carlson
Gail Carlson
Dianne Carty
Jeanne Chambers
Diana Clarke
Delores Clayton
Rosy Contreras
Karen Cope
Carol Cox
Janet Cunningham
D-H
Joan Dougherty
Loretta Ellis
Don Fues
Joanie Gillam
Angie Gimpel
William Goetz
Kay Green
Michelle Hanephin
Betty Harris
Carol Helms
David Hooper
Larry Houser
Linda Houseworth
Annjeanette Hubbard
Bob Murray
Vicki Mutrux
Theresa Myers
J-M
Janie Shockley
Mark Smith
Debra Sparks
Larry Stahlman
Richard Strassner
Marilyn Suire
Alicia Ubriaco
Lisa Vigdal
Joyce White
Martha White
Ambrose Williams
Miranda Wilson
Rodney Wrobleski
Roger Jespersen
Dawn Jordan
Elizabeth Kast
Mary Kelly
Arnold Kreitman
Patricia Lett
Linda May
Paul Mazzara
Amy McKinney
Laura Miles
Mary Miller
Paula Miller
Deborah Morrissey
N-R
Rebecca Nance
Betty Ortega
Sherrie Poppa
Kris Potterfield
Richard Priest
Jean Rosenthal
S-Z
2ND QUARTER 2014
Get the
Word Out!
Do you know someone
in your community
who wants to
volunteer as a
Medicare counselor for
Missouri CLAIM?
Have them call or go online for
a volunteer information packet:
800-390-3330
www.missouriclaim.org
missouriclaim.org
4