Voluntary Product Accessibility Report
Compliance and Remediation Statement for Section 508 of
the US Rehabilitation Act for OpenText Content Server 10.5
October 23, 2013
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Contents
Compliance and Remediation Statement for Section 508 of the US Rehabilitation Act
for OpenText Content Server 10.5 ......................................................................................................3 Summary of Test Results .................................................................................................................3 Voluntary Product Accessibility Template.........................................................................................4 Section 1194.21 – Software Applications and Operating Systems ............................................4 Section 1194.22 – Web-based Intranet and Internet Information and Applications ...................8 Section 1194.31 – Functional Performance Criteria ................................................................ 11 Section 1194.41 – Information, Documentation, and Support .................................................13 Additional Remarks ........................................................................................................................14 Disclaimer ...........................................................................................................................................15 TOGETHER, WE ARE THE CONTENT EXPERTS
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Compliance and Remediation Statement for Section 508 of
the US Rehabilitation Act for OpenText Content Server 10.5
This statement describes the compliance of OpenText Content Server 10.5, a software product from
OpenText, with the United States Rehabilitation Act Section 508—Electronic and Information
Technology Accessibility Standards. The description of Content Server 10.5 compliance with Section
508 is presented in the Voluntary Product Accessibility Template (VPAT) format.
Date
October 23, 2013
Name of Product
Content Server
Version
10.5
Contact for more
[email protected]
information
Summary of Test Results
The following table summarizes the compliance of Content Server with the relevant sections of
Subparts B through D of Section 508 of the U.S. Rehabilitation Act. Compliance details are listed in
the detail sections on the following pages.
Criteria
Applicable
Compliance
Section 1194.21 Software
Applicable
Supported
Applications and Operating
Supported with exceptions
Systems
Section 1194.22 Web-based
Applicable
internet information and
Supported
Supported with exceptions
applications
Section 1194.23
Not applicable
Telecommunications Products
Section 1194.24 Video and
Not applicable
Multimedia Products
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Criteria
Applicable
Section 1194.25 Self-Contained,
Not applicable
Compliance
Closed Products
Section 1194.26 Desktop and
Not applicable
Portable Computers
Section 1194.31 Functional
Applicable
Performance Criteria
Supported
Supported with exceptions
Section 1194.41 (a) Information,
Applicable
Documentation, and Support
Supported
Supported with exceptions
Voluntary Product Accessibility Template
Section 1194.21 – Software Applications and Operating Systems
Criteria
Supporting Features
1194.21 (a) When software is
Fully supported:
designed to run on a system that
has a keyboard, product functions
shall be executable from a
keyboard where the function itself
or the result of performing a
function can be discerned
textually.
Remarks and Explanations
Content Server is a web-based
application that is accessed through a
standard web browser. Content
Server fully supports the accessibility
features provided by the operating
system and web browser used,
including StickyKeys, FilterKeys,
MouseKeys, and High Contrast.
Where keyboard access is not
provided through the web browser,
OpenText provides alternative means
to access the functions. For example,
Content Server users have the option
of using keyboard-accessible HTMLbased drop-down lists to access
functions.
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Criteria
Supporting Features
1194.21 (b) Applications shall not
Fully supported:
disrupt or disable activated
•
features of other products that are
identified as accessibility features,
where those features are
Remarks and Explanations
Content Server does not disrupt or
disable any accessibility features of
the operating system.
developed and documented
according to industry standards.
Applications also shall not disrupt
or disable activated features of
any operating system that are
identified as accessibility features
where the application
programming interface for those
accessibility features has been
documented by the manufacturer
of the operating system and is
available to the product developer.
1194.21 (c) A well-defined onscreen indication of the current
•
focus shall be provided that moves
among interactive interface
Content Server is a fully web-based
application that is accessed through a
standard web browser. Content
elements as the input focus
changes. The focus shall be
programmatically exposed so that
Assistive Technology can track
focus and focus changes.
Fully supported:
Server supports technologies that
make computer programs more
accessible to people who use
assistive technology. Visual onscreen focus and tracking are
provided throughout Content Server.
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Criteria
Supporting Features
Remarks and Explanations
1194.21 (d) Sufficient information
Supported with minor exceptions:
A small number of user
about a user interface element
including the identity, operation
•
Content Server is a web-based
application that is accessed through a
and state of the element shall be
available to Assistive Technology.
When an image represents a
program element, the information
conveyed by the image must also
be available in text.
standard web browser. Content
Server supports technologies that
make computer programs more
accessible to people who use
interface elements are noncompliant. These instances
are tracked as defects that will
be fixed in a service pack or
future release as soon as
possible.
assistive technology, through
appropriate labeling of user interface
elements.
1194.21 (e) When bitmap images
Fully supported:
are used to identify controls, status
•
indicators, or other programmatic
Content Server utilizes standard and
elements, the meaning assigned
consistent images throughout the
application.
to those images shall be
consistent throughout an
application’s performance.
1194.21 (f) Textual information
shall be provided through
operating system functions for
Fully supported:
•
Content Server uses standard system
functions to send textual information
displaying text. The minimum
to the web browser.
information that shall be made
available is text content, text input
caret location, and text attributes.
1194.21 (g) Applications shall not
override user selected contrast
and color selections and other
•
Fully supported:
Content Server does not override
system-wide color settings as
individual display attributes.
identified in the operation system
display properties.
•
Content Server enables users to
select their own preferences for color
contrast for items displayed within
folders.
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Criteria
Supporting Features
1194.21 (h) When animation is
Fully supported:
displayed, the information shall be
•
displayable in at least one non-
Content Server does use animation
animated presentation mode at the
option of the user.
1194.21 (i) Color coding shall not
be used as the only means of
conveying information, indicating
•
an action, prompting a response,
or distinguishing a visual element.
but a text description is provided for
each
Fully supported:
Content Server does not convey
information through color alone
anywhere in the interface.
1194.21 (j) When a product
Fully supported:
permits a user to adjust color and
•
contrast settings, a variety of color
By default, Content Server provides a
selections capable of producing a
range of contrast levels shall be
provided.
Remarks and Explanations
palette of six colors that users can
select for the background of
alternating rows in table views of
folder content. The system
administrator can modify the number
of colors and the particular colors that
are available on the palette.
1194.21 (k) Software shall not use
Fully supported:
flashing or blinking text, objects, or
•
other elements having a flash or
Content Server does not use flashing
blink frequency greater than 2 Hz
and lower than 55 Hz.
1194.21 (l) When electronic forms
are used, the form shall allow
•
people using Assistive Technology
to access the information, field
elements, and functionality
or blinking objects or text in any
application user interface.
Supported with minor exceptions:
Content Server includes a variety of
interfaces that use electronic forms.
All of these interfaces are designed to
include field elements required for
required for completion and
submission of the form, including
assistive technologies.
A small number of forms are
non-compliant. These
instances are tracked as
defects that will be fixed in a
service pack or future release
as soon as possible.
all directions and cues.
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Section 1194.22 – Web-based Intranet and Internet Information and
Applications
Criteria
Supporting Features
Remarks and Explanations
1194.22 (a) A text equivalent for
Supported with minor exceptions:
A small number of images may
every non-text element shall be
•
provided (e.g., via alt, longdesc, or
in element content).
Providing ALT tags is required by
Content Server design specifications.
Content Server also provides for entry
of ALT text for images added by the
user.
1194.22 (b) Equivalent
lack ALT text. These instances
will be tracked as defects that
will be fixed in a service pack
or future release as soon as
possible.
Not applicable:
alternatives for any multimedia
•
presentation shall be synchronized
with the presentation.
1194.22 (c) Web pages shall be
designed so that all information
conveyed with color is also
Content Server does not include
multimedia presentations.
Fully supported:
•
Content Server does not convey
information through color alone
available without color, for
anywhere in the interface.
example from context or markup.
1194.22 (d) Documents shall be
organized so they are readable
without requiring an associated
Fully supported:
•
style sheet.
1194.22 (e) Redundant text links
shall be provided for each active
Content Server complies with this
requirement.
Not applicable:
•
region of a server-side image map.
Content Server does not contain
1194.22 (f) Client-side image
Not applicable:
maps shall be provided instead of
•
server-side image maps except
Content Server does not contain
where the regions cannot be
server-side image maps.
client-side image maps.
defined with an available
geometric shape.
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Criteria
Supporting Features
Remarks and Explanations
1194.22 (g) Row and column
Supported with minor exceptions:
A small number of tables are
headers shall be identified for data
•
tables.
Content Server identifies table row
and column headers of tables that
display data.
non-compliant. These
instances are tracked as
defects that will be fixed in a
service pack or future release
as soon as possible.
1194.22 (h) Markup shall be used
Supported with minor exceptions:
to associate data cells and header
•
cells for data tables that have two
Content Server identifies the
or more logical levels of row or
association of data cells and header
cells of tables that display data.
column headers.
A small number of table cells
are non-compliant. These
instances are tracked as
defects that will be fixed in a
service pack or future release
as soon as possible.
1194.22 (i) Frames shall be titled
with text that facilitates frame
identification and navigation.
Fully supported:
•
All frames in Content Server are
properly titled.
1194.22 (j) Pages shall be
Fully supported:
designed to avoid causing the
screen to flicker with a frequency
•
greater than 2 Hz and lower than
55 Hz.
1194.22 (k) A text-only page, with
Content Server does not include any
functionality that causes the screen to
flicker.
Not applicable.
Alternative application
equivalent information or
interfaces that provide access
functionality, shall be provided to
to information managed by
make a Web site comply with the
Content Server exist in the
provisions of this part, when
form of products and optional
compliance cannot be
modules available from
accomplished in any other way.
OpenText and OpenText’s
The content of the text-only page
Affinity Partners. Some of
shall be updated whenever the
these interfaces may be more
primary page changes.
accessible to individuals with
disabilities, depending on the
nature of the disability and the
job function of the individual.
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Criteria
Supporting Features
Remarks and Explanations
1194.22 (l) When pages utilize
Supported with minor exceptions:
A small number of scripts may
scripting languages to display
content, or to create interface
•
elements, the information provided
by the script shall be identified with
functional text that can be read by
Scripts in Content Server export
functional text properly and have
been tested with assistive
technologies.
be non-compliant. These
instances will be tracked as
defects that will be fixed in a
service pack or future release
as soon as possible.
assistive technology.
1194.22 (m) When a Web page
Supported with minor exceptions:
requires that an applet, plug-in or
•
other application be present on the
Most Content Server functionality
client system to interpret page
content, the page must provide a
link to a plug-in or applet that
complies with Section1194.21(a)
through (l).
does not require the use of plug-ins to
interpret page content. However,
there may be some areas that require
a plug in but an alternative method is
provided.
Content Server itself does not
require the user of plug-ins.
However, customers can
upload document types that do.
The customer would have to
provide the appropriate plugins for these document types
and a means by which the user
could download them through
functionality that exists in the
Content Server application.
1194.22 (n) When electronic forms
Supported with minor exceptions:
are designed to be completed on•
line, the form shall allow people
All form fields are designed to have
using assistive technology to
explicit labels.
A small number of forms may
be non-compliant. These
instances will be tracked as
defects that will be fixed in a
access the information, field
service pack or future release
elements, and functionality
as soon as possible.
required for completion and
submission of the form, including
all directions and cues.
1194.22 (o) A method shall be
Fully supported:
provided that permits users to skip
•
repetitive navigation links.
Content Server allows users to skip
past navigation links.
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Criteria
Supporting Features
Remarks and Explanations
1194.22 (p) When a timed
Supported with minor exceptions:
A small number of security
response is required, the user
shall be alerted and given
•
sufficient time to indicate more
time is required.
In most user interactions, Content
Server does not require the user to
respond within a specified time for
any operations.
enhancements may be noncompliant. These instances
will be tracked as defects that
will be fixed in a service pack
or future release as soon as
possible.
Section 1194.31 – Functional Performance Criteria
Criteria
Supporting Features
Remarks and Explanations
1194.31 (a) At least one mode of
Fully supported:
Readily available assistive
operation and information retrieval
•
that does not require user vision
Content Server supports the use of
shall be provided, or support for
Assistive Technology used by
people who are blind or visually
impaired shall be provided.
screen readers to access user
interface information. Content Server
has been tested with the JAWS
screen reader.
technologies may be used with
Content Server. Users of
assistive technology should
contact their assistive
technology vendor to assess
the compatibility of specific
assistive technology with web
browsers and to learn how to
adjust their settings to achieve
optimal results.
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Criteria
Supporting Features
Remarks and Explanations
1194.31 (b) At least one mode of
Fully supported:
Users can adjust the font size
operation and information retrieval
•
that does not require visual acuity
Content Server supports the use of
greater than 20/70 shall be
provided in audio and enlarged
screen magnifiers to access user
interface information.
of their web browsers. Users
can also employ the
accessibility options of the
operating system and web
print output working together or •
Content Server supports system large
browser along with assistive
independently, or support for
font settings.
aids that work with web
Assistive Technology used by
browsers. Users should
people who are visually impaired
contact the vendor of the web
shall be provided.
browser, operating system, and
assistive aid to learn how to
adjust their settings to achieve
optimal results.
1194.31 (c) At least one mode of
Fully supported:
operation and information retrieval
•
that does not require user hearing
Content Server does not require user
shall be provided, or support for
Assistive Technology used by
hearing to access any application
functionality.
people who are deaf or hard of
hearing shall be provided.
1194.31 (d) Where audio
Not applicable:
information is important for the use
•
of a product, at least one mode of
Content Server does not require user
operation and information retrieval
shall be provided in an enhanced
hearing to access any application
functionality.
auditory fashion, or support for
assistive hearing devices shall be
provided.
1194.31 (e) At least one mode of
Not applicable:
operation and information retrieval
•
that does not require user speech
Content Server does not require
shall be provided, or support for
Assistive Technology used by
speech input to access any
application functionality.
people with disabilities shall be
provided.
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Criteria
Supporting Features
1194.31 (f) At least one mode of
Fully supported:
operation and information retrieval
•
that does not require fine motor
Content Server works in conjunction
control or simultaneous actions
Remarks and Explanations
with the accessibility features
provided by the operating system.
and that is operable with limited
For example, when the StickyKeys
reach and strength shall be
feature in the Microsoft Windows
provided.
operating environment is on, the user
can press a modifier key (SHIFT,
CTRL, or ALT) and then another key
in sequence (rather than at the same
time) to enter shifted (modified)
characters and other key
combinations. Pressing a modifier
key once latches the key down until
the user presses a non-modifier key
or clicks a mouse button. Pressing a
modifier key twice locks the key until
the user presses the key a third time.
•
The FilterKeys accessibility feature
allows the user to set the keyboard
repeat rate, acceptance delay, and
bounce rate.
Section 1194.41 – Information, Documentation, and Support
Criteria
Supporting Features
Remarks and Explanations
1194.41 (a) Product Support
Fully supported.
Documentation is provided in
Documentation provided to end-
HTML and PDF formats for
users shall be made available in
customers.
alternate formats upon request, at
no additional charge
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Criteria
Supporting Features
Remarks and Explanations
1194.41 (b) End-users shall have
Fully supported.
Content Server includes
access to a description of the
extensive help file
accessibility and compatibility
documentation in HTML
features of products in alternate
format, including any
formats or alternate methods upon
accessibility and compatibility
request, at no additional charge.
features. Users can access
and view help file topics online
or they can select a topic for
printing.
1194.41 (c) Support Services for
Fully supported.
The primary means of
products shall accommodate the
customer support information is
communication needs of end-
the OpenText Knowledge
users with disabilities
Center, which is a Web site
that is based on the Content
Server product. OpenText is
introducing guidelines and
standards that will govern the
design and preparation of
content so that it conforms to
the Section 508 technical
standards.
Access to OpenText Customer
support personnel is provided
by telephone and email.
Individuals who are hearing
impaired may request access
via TTY relay service at no
additional charge.
Additional Remarks
This statement describes the compliance of the Content Server software product with Section
508 of the US Rehabilitation Act accessibility standards and outlines plans for addressing
non-compliance issues. The assessment of compliance is based on internal assessment of
Content Server, exclusive of some optional modules, with the Enhanced Keyboard
Accessibility Mode enabled. Content Server is developed under design guidelines that are
aimed specifically at ensuring on-going Section 508 compliance. Non-compliant areas are
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considered defects that will be tracked and resolved through our normal maintenance
processes. The remediation of such non-compliant areas will be made in service packs
and/or maintenance releases.
The Content Server web-based administration interface was not included in the pages that
were assessed, but is expected to exhibit similar compliance characteristics as the
application.
The graphical Java Workflow Painter, Text Editor, and Spelling Checker applets used within
standard Content Server do not comply with Section 508 standards for web-based
applications because they are Java applets that are currently not accessible via keyboard
commands or assistive technology. When the Enhanced Keyboard Accessibility Mode option
is selected, the Spelling Checker applet is removed because it is not required for Content
Server to function and the Text Editor applet is replaced with a text-only equivalent. The
Workflow painter is used by a small group of administrative users rather than by the general
user population. A text-only page would not be able to provide functionality equivalent to the
graphical Workflow Painter.
Disclaimer
This document is for informational purposes only. OpenText makes no warranties, expressed
or implied, in this document. The information contained in this document represents the
current view of OpenText Corporation on the issues discussed as of the date of publication.
Because OpenText must respond to changing market conditions, it should not be interpreted
to be a commitment on the part of OpenText, and OpenText cannot guarantee the accuracy of
any information presented after the date of publication
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About OpenText
OpenText is the world’s largest independent provider of Enterprise Content Management (ECM)
software. The Company's solutions manage information for all types of business, compliance, and
industry requirements in the world's largest companies, government agencies, and professional
service firms. OpenText supports approximately 46,000 customers and millions of users in 114
countries and 12 languages. For more information about OpenText, visit www.opentext.com.
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Visit online.opentext.com for more information about OpenText solutions. OpenText is a publicly traded company on both NASDAQ (OTEX) and the TSX (OTC) Copyright © 2010 by Open Text Corporation.
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