World Day of the sick – see page 12
Involve
The Official News Forum of InvoCare
Issue 8 May 2006
“Life is a big canvas;
throw all the paint you can at it.”
Simplicity
Local legend
Brother Mac
page 6
4
9
11
15
A New Phase for
Passing the Baton
Mr Universe
For the Community
Guardian Funerals
Editor’s Note
As Communications Manager of InvoCare I have the opportunity
to talk to and observe not just the people within the company
around Australia, but also to gauge public reaction.
It’s fascinating that in spite of all efforts, generally speaking,
people remain seemingly blissfully unaware of the role played by
those who work in the funeral industry and the importance of the
service offered.
On a daily basis everyone connected to the funeral industry will
meet people who will be intrigued by their job. It’s the fact that
there is very little understanding of what is involved that is
masked by the intrigue. For a profession that is as old as
mankind, it is still shrouded in mystique and myth.
The key messages that the Funeral Industry want people to hear
and understand are simple. A funeral is a chance to remember
someone and the impact they had on the people around them.
It’s a chance to remember what was special to them. Beyond
that it is important to make sure there is a physical marker and a
reminder of their place in history. The funeral itself is an event
that draws an immediate focus, and then a memorial becomes a
focal point to remember a person for generations to come.
Regular Open Days, presentations to the community and media
coverage have made only a small dent into breaking down the
barriers to the industry. So many still refer to it as a ‘taboo’
subject. The media like to focus on
the quirky and emotive angles rather
than the key messages, because of
what may well be a slightly
misplaced fear of turning off their
audience. When there is a tragic
event which draws community
Anthony Perl
attention, the community focus is on
the funeral and the need to establish
a memorial so that the families of the victims know the impact the
loss of their loved ones has had. For example, we see that with
war memorials, memorials erected for the victims of the Bali
bombings or even in the wreaths left on the side of the road where
a fatal accident has occurred. What the public at large need to
appreciate is that every individual deserves to have a personal
funeral and then a memorial established, because their loss is just
as important to someone.
There are many examples in this issue of Involve which highlight
the service offered by InvoCare staff. Every day families are
experiencing loss and this company is servicing their needs in
the same way it would for any tragic event which does draw the
attention of the community at large. I hope each of you reading
this issue will enjoy seeing how InvoCare delivers these key
messages each and every day.
CEO Report
commercial and retail experience in
InvoCare has just released its Annual Report for 2005 in which
Brazin Limited and OrotonGroup
the Company has reported continued growth. The results are a
Limited. Since joining InvoCare Andrew
reflection of the continued high level of service being provided by
has visited all states and met with the
staff around the country combined with the strength in the
community of the Company’s brands and the locations
themselves. This includes a 35% increase in the brand
awareness of Guardian Funerals in NSW, the umbrella brand
created for the traditional style funeral homes.
senior executive roles, including Chief
Financial Officer of the listed retailers
senior management team. Ken Mealey,
the Chief Financial Officer for ten years
prior to Andrew’s appointment,
continues as Company Secretary and
Richard Davis
is overseeing the company’s $220m
Client satisfaction was unquestionably a highlight for 2005 with
Prepaid Funeral Funds. The Board held its Annual Strategic Planning
families indicating in funeral and cemetery & crematoria surveys
Meeting in Sydney in early February where growth opportunities for
an overwhelming willingness to recommend the use of an
the company were discussed and prioritised.
InvoCare provider at a time of need. The result refects the
professionalism of our staff across Australia and their
commitment to serve families. These statistics together with the
investment the company continues to make in facilities &
equipment and importantly the company’s Learning &
Development programs places InvoCare in a good position to
prosper in the future.
I would like to take this opportunity to congratulate staff that
have been promoted recently. InvoCare is fortunate to be able to
offer career paths for many staff that other operators are unable
to provide as family businesses. This opportunity attracts many
people to work for InvoCare. This edition of Involve is another
testament to the active role played by staff in their local
communities. Their support and dedication to the various projects
In late 2005 InvoCare announced the acquisition of Ann Wilson
is not only worthwhile but their involvement unquestionably helps
Funerals. This established and well respected business services
demystify the industry that we work in.
Sydney’s northern beaches from locations at Mona Vale and Dee
Why. We are delighted that Ann Wilson and her brother John
Garling are staying on to help operate the business.
The remainder of 2006 promises to be exciting, though no doubt
we’ll have our challenges as we always do, but with the team of
staff around the company we’re well positioned to face them and
In mid-January the company welcomed its new Chief Financial
to continue to prosper. Thank you to everyone for your ongoing
Officer Andrew Smith, who brings over 15 years financial,
commitment and support.
2)
COO Report
As we approach June I am proud to reflect on what has been
Funerals at Albany Creek in
achieved this year and how our dedicated staff continue to refine
Brisbane and Simplicity Funerals at
our standards, people development and management to further
Hornsby in Sydney and Logan in
enhance our service delivery.
Brisbane. The focus on developing
the “Traditional style” brand
The senior management team has been expanded with Geoff
continues with all relevant Sydney
Dennis joining our ranks as General Manager Human Resources.
locations now carrying new signage
In addition to HR functions Geoff has taken charge of
and other states reflecting the
implementing and managing the Company’s Learning &
updated livery and signage over coming months. Occupational
Development program.
Health & Safety (OHS) continues to be a focus. Since July 2004
InvoCare’s ‘traditional style’ brands Regional Management team
held their inaugural meeting during May. The recently formed
Shared Services, which delivers efficiencies to all the Company’s
brands, also had their Managers come together in February and
May. The purpose of all these meetings was to review standards
and discuss the opportunities to continue to improve our industry
leading service levels.
The Company continues to invest in significant capital works.
This year has seen the upgrading of the Allambe Memorial Park
(Nerang, QLD) office complex, condolence facility as well as the
Mike Grehan
many major risks have been resolved with the total number of
identified risks reduced substantially. InvoCare continues to lead
the industry in OHS with the release of purpose designed manual
The Company continues to invest in significant
capital works. This year has seen the
upgrading of the Allambe Memorial Park
(Nerang, QLD) office complex, condolence
facility as well as the construction of an
additional chapel.
construction of an additional chapel. The North Perth Operations
Centre upgrade is well underway and further upgrades are
planned at Lakeside Memorial Park (Dapto, NSW) and Mt
Thompson Memorial Gardens (Holland Park, QLD). In addition
handling and infection control modules. These modules provide
management and staff with the skills and processes to help
minimise injuries.
the crypt complex at Albany Creek Memorial Park (Bridgeman
This year has seen the introduction of a new customer survey
Downs, QLD) is nearing completion while at Forest Lawn
analysis for the Company’s Funeral Homes and its Cemeteries &
Memorial Park (Leppington, NSW) construction has just
Crematoria. This new analysis is aimed at assisting
commenced.
management and staff focus on improving service standards
Our commitment to our brands has been enhanced by the
and customer service.
opening of new branches including White Lady Funerals at
Finally I would like to take this opportunity to thank all staff for
Penrith in Sydney and Caulfield in Melbourne, George Harnett
their efforts this year.
Chairman’s Award
InvoCare Chairman, Mr Ian Ferrier and the InvoCare Board took
the opportunity whilst the company’s General Managers were in
Sydney for a recent conference, to host the inaugural 2005
Chairman’s Awards. These awards have been established to
recognise the General Manager and State that has provided not
only outstanding financial returns, but also outstanding customer
service. John Fowler was the recipient (General Manager Victoria)
with Andrew Hogan (General Manager WA) receiving the
John acknowledged the enormous contribution and dedication
of the Victorian management team and staff.
The Victorian Senior Management Team. From left, Andrew Kors
Regional Manager (RM) Central/Northern, Barbara Comino RM White
Lady, General Manager John Fowler (with the 2005 Chairman’s
Award), Simon Davidson RM Simplicity, Ashley Crow RM
Southern/Eastern & Brian Bennett Shared Services Manager
)
Chairman’s Encouragement Award. In his acceptance speech
Involve 3
A New Phase
This year has seen the commencement of Phase 2 of the
development of Guardian Funerals. In phase 2, 12 locations
have taken the Guardian Funerals name as their primary name.
In other words the likes of Labor Funerals which until recently
was known as ‘Labor Funerals – A Guardian Funeral Provider’,
now becomes ‘Guardian Funerals incorporating Labor Funerals.’
The Guardian Funerals umbrella brand was created two years
ago in NSW to cover the traditional style funeral directors, some
of whom have been part of their local communities for a
hundred years.
NSW General Manager for Funerals, Damian Hiser says,
“Two years ago we announced that 26 of our traditional style
funeral homes had formally become a Guardian Funeral
Provider. Since then we have slowly introduced the name into
the local community.”
For the 12 nominated locations who have moved to Phase 2,
the signs on the buildings have been changed to Guardian
Funerals.
Damian points out that each location has conducted an
information campaign in their local communities stressing that
“the new name will not mean any change to the staff and high
levels of service we pride ourselves on.
4)
We will continue to gently guide people through the funeral
arranging process tailoring a service to reflect the life of the
individual and to suit the family’s spiritual, cultural, emotional and
financial needs.”
Guardian Funerals locations extend throughout Sydney,
Wollongong and Canberra. They all share a common personal
and professional approach that you would expect from long
standing businesses who have always been heavily involved in
supporting the local community; from bowling clubs to working
with the RSL, being on the Chamber of Commerce and
sponsoring local charities
A special evening for all Guardian Funerals staff was held to
officially launch phase 2. Damian said, “It was a great night. It
was the first opportunity we have had to bring all the staff
together since the introduction of the Guardian Funerals brand.
Everyone is really supportive of the move. They were also all
impressed by the new signage which incorporates a much more
visible green.”
The launch is also to be supported by a television advertising
campaign which begins in May. It is the first time that the
company will have had ads on TV in Sydney. There will be four
ads in rotation which focus on ‘real stories’ and how Guardian
Funerals have guided families through the funeral arrangement
process to make the service reflect the life of the individual.
)
Guardian Funerals’ staff at the launch
Involve 5
Simply Legendary
Late last year, Simplicity Funerals at Chatswood, Balgowlah and
Warrawee in Sydney embarked on a campaign to remember
those people who had made a significant contribution to the
immediate community, but had died since Simplicity began
operating in NSW 25 years ago. In conjunction with the North
Shore Times the Simply Legendary Local Legends competition
began, calling for nominations from the community.
Over the ensuring months many nominations were received with
one published each week in the North Shore Times. The variety
of nominations was extraordinary.
Brother Vivian (Coll) McDonald (‘Brother Mac’), Christian Brother
St Pius X Headmaster Br Michael Hoffman (left) with Simplicity
Funerals’ staff and Willoughby Mayor Patrick Reilly (third from right)
and art teacher from St Pius X College in Chatswood was named
the 2006 Simply Legendary Local Legend.
The competition culminated in a special presentation held at St
Pius X College to announce the winner and talk about Brother
art, he was still persuading nurses in the nursing home to pose for
his charcoal sketches right up to the end. Many people will agree
that he is a real local legend,” said Jenny Smith, Simplicity Funerals.
Mac. A framed, commemorative portrait was then presented to
“There are so many people whose lives have become distinctly
the school in memory of Brother Mac’s efforts to support his
richer for their contact with Mac. Each one felt they had a special
local community.
relationship with him, making their contact one of a kind and
Guests at the special presentation included Willoughby Mayor Patrick Reilly, St Pius X Headmaster- Br Michael Hoffman, staff
and students, representatives from the North Shore Times, and
staff from Simplicity Funerals. Several of Brother Mac’s paintings
were also on display.
unrepeatable. He created in his Christian Brothers the capacity to
listen to people's pain and not to judge. And he enriched the
lives of his students with a compassion and honesty rarely seen,”
said Tony Cunneen, spokesperson for St Pius and friend of
Brother Mac.
Mayor Reilly commented, "I welcome an initiative of the quality
and nature produced by the Local Legends competition.
The program highlights the positive impact these local legends
had on the community. It is comforting to see them recognised
and remembered.
"I admire all of the entries, however, one who added an extra
richness to my life and many others' was art teacher, Brother
Vivian McDonald. The memory of
Brother Mac will live on in this
community for ever.
"As a teacher of St Pius X College,
Brother Mac was exceptional. He
inspired his students and taught them
a strong appreciation of art. He
achieved this through both his own
artistic skills and through his unique
teaching style,” said Mayor Reilly.
The Mayor, students from St Pius X College and Rob James from
Simplicity Funerals
Rob James, the Community Relations Advisor for Simplicity
Funerals in Sydney said, “Simplicity Funerals would sincerely like
to thank all those who contributed to the recent Simply
Legendary, Local Legends Competition. Without the support of
“Brother Mac probably summed his
partners The North Shore Times and Willoughby Council, this
life up earlier in the year when he
initiative would not have been possible. But the greatest thanks
painted the following banner beside
are reserved for the members of the public who nominated their
his bed at the nursing home: ‘Life is
Local Legends, people such as the Local Legends inaugural
a big canvas; throw all the paint you
winner Brother Mac, who contributed in their own way to the
can at it.’ Always committed to his
richness and community of the North Shore.”
6)
Brother Coll “Mac” McDonald
In recognition of his outstanding contribution to the North Shore
community, Vivian Justus (Coll) McDonald has been posthumously
awarded the 2006 Simply Legendary Local Legend Award.
MAC, 1926-2005
Hundreds of school art students have been influenced by Br Mac in
the 34 years he taught at St Pius X College, including winner of the
2004 Archibald prize, a former student of St Pius X.
When he wasn’t working around the clock at the College in later
years, Mac was on a train to the Obley Education Centre in
St Marys to help kids who couldn’t fit into the school system, trying
to make life better for those with the odds stacked against them.
There are so many people whose lives have become distinctly richer
for their contact with Mac. Each one felt they had a special
relationship with him, making their contact one of a kind and
unrepeatable. He excelled at being able listen to people’s pain and
not to judge. Mac enriched the lives of his students with a
compassion and honesty rarely seen.
)
“Life is a big
canvas; throw
all the paint
you can at it.”
Vivian McDonald – or Brother Mac as he was known to thousands
of students in 56 years of teaching, grew up in the Monaro district
south of Queanbeyan and retired from teaching at St Pius X College
in 1994.
Involve 7
Redevelopment in White Lady –
North Perth
New Locations
The West Australian Operations centre and Purslowe Funeral
homes at North Perth resembles something of a war zone at
present with demolition currently underway as part of the
redevelopment of the site. Interest and excitement is high with
work progressing quite rapidly. A new mortuary, viewing and
As part of the long term growth of White Lady Funerals, several
new locations have opened in the recent months (Morningside in
Brisbane, Ashmore on the Gold Coast, Epping and Essendon
in Melbourne).
dressing area, holding areas and Shared Services office facilities is
A couple of the existing White Lady locations have been relocated
to be included in the new look facility.
to new premises (Roseville and Penrith in Sydney). Among them are:
Roseville (Sydney)
The move was only a few doors from the old location, but it was a
chance to refurbish.
Morningside (Brisbane)
Morningside is an inner-eastern suburb of Brisbane which is
experiencing high growth and development. The branch is the first
funeral director in the area that also services the popular nearby
bayside suburbs of Wynnum and Manly.
Jenny Palmer has been recently appointed as Location Manager
after working as a casual funeral assistant for a few months.
Jenny’s previous work experience was in the area of film and
television production including co-owning and managing a Sydney
based production house.
Location Manager Jenny Palmer welcomes a family into the new branch
8)
Passing the Baton
In celebration of the Commonwealth Games Northern Suburbs
Memorial Gardens and Crematorium in Sydney hosted a
breakfast with fellow Rotarians. The Commonwealth Games
baton and official t-shirt were on display as invited guests also
enjoyed a presentation on the variations and historical
significance of the landscape and the plant life itself in the
Gardens, followed by a tour of the grounds.
Mayor of Ryde Council Ivan Petch, who is also an honorary
member of Rotary, was a special guest. The breakfast for
30 people was held in the North Chapel
In order to host the Commonwealth Games baton, Northern
Suburbs Memorial Gardens and Crematorium contributed to Rotary.
“The Gardens are a highly important place both socially and
“We are proud to be a part of the fantastic work that Rotary does
historically. They are important as a central focus for people to
for the local community in particular,” says Anna Dobrincic,
come and reflect. It is our families that make up the heritage of
Family Service Manager.
our Gardens. We really encourage our community to come and
Northern Suburbs Memorial Gardens and Crematorium boasts
enjoy the beauty and heritage of our Gardens,” adds Anna.
one of the largest varieties of plant-life in Sydney. Opened in
Chartered on June 5 1978, the North Ryde Rotary Club works
1933, Northern Suburbs covers approximately 40 acres, adjacent
together for the benefit of the community, and in support of the
to Lane Cove River Recreational Park and includes a large
international community service initiatives of Rotary International.
bushland setting of native scribbly gums and other eucalypts as
The Rotarians all enjoyed the event and were amazed at the
well as selected exotic species.
time, money and care taken to maintain the Gardens.
Reflection Arbour
Vinegar Hill
A new burial concept has just opened at Castlebrook Memorial
It has been a couple of years since the 200th Anniversary of the
Park at Rouse Hill in Sydney. How often have we all heard “just
Battle of Vinegar Hill was commemorated with a recreation and
bury me under a tree”? This is now possible.
large celebrations at the memorial established in the grounds of
Rather than having the standard "row after row" style, Reflection
Arbour is more like a checkerboard. This has allowed for eight
sites (16 burials) to be allocated around each tree. The family
plaque(s) can be recessed into the granite surround. Provision
has been made for either bronze or glass plaques.
Castlebrook Memorial Park at Rouse Hill in Sydney. The events
were covered in full in the May 2004 edition of Involve. The
Friends of Vinegar Hill still hold a service each year to recall the
events surrounding the convict uprising that was eventually foiled
by the NSW Corps of the time. Over 100 people attended this
years service alongside the memorial.
Reflection Arbour has been planted with 56 Hymenosporum
Flavum (native frangipani) trees. The native frangipani flowers
during spring and early summer. The shiny foliage and sweet
fragrance makes it a welcome addition to Castlebrook.
)
Involve 9
Brookfield Village
Simplicity Funerals in Melbourne have formed a relationship with
Brookfield Village to provide residents with an exclusive package.
Brookfield Village is a new independent living residential
community for people over 55 years of age.
Dael Perlov from Brookfield Village took Simon Davidson, the
Regional Manager for Simplicity Funerals in Victoria, on a tour of
the facility in Melton. It has over 400 residents who purchase their
own home in the complex. The owners of Brookfield are currently
looking at expanding into another two locations in Melbourne.
Construction at the facility is more than half way completed with
residents already moving in. The facility incorporates a range of
resort facilities including a $1.2 million clubhouse with a private
big-screen cinema, computer centre, billiards room, dance floor,
BBQ area and a bowling green.
Brookfield Village is close to Simplicity’s Sunshine office allowing
both Simon and the Location Manager Robyn Shugg to service all
their needs. Simon says, “We are excited about the relationship we
have developed with Brookfield and look forward to the many
years service we can offer them.”
From left Robyn Shugg, Branch Manager Simplicity Funerals
Sunshine, Simon Davidson, Regional Manager Simplicity Funerals
Victoria and Mavis Stevens, Resident Manager
Chamber ‘After Hours’
Robert Henry, Location Manager of Parkway Funerals – a
Guardian Funeral Provider at Dee Why in Sydney, recently hosted
‘Networking After Hours’, a Warringah Chamber of Commerce
event. These events are a casual get together of local business
owners, and managers, members of the Chamber and friends,
providing opportunities to meet and network together.
Robert had the opportunity to address a lively and eagerly
interested group of twenty seven people and lift the veil of
mystique that surrounds the funeral industry. It was followed by a
question and answer session.
Information packs were distributed, coffins inspected and
according to Robert, for some, desirable ones were added to their
wish lists. Regional Manager Joanne McGrath and Bruce Maurer
Funerals - A Guardian Funeral Provider Location Manager, Peter
Brock, circulated and networked with guests who also enjoyed
the food and beverages on offer.
Robert says, “The versatile ambience of the Parkway Chapel
stood out as a pleasing venue for this cordial and successful
Debbie Fraser presents Robert Henry with a Certificate of
Appreciation
event.”
A Certificate of Appreciation was presented to Parkway by the
Chamber President Debbie Fraser.
10)
Mr Universe
What do you get when you
“Self motivated people take the positive actions and gain positive
combine Mr Universe with a funeral
results. Less motivated people may take negative actions, and
home? Well believe it or not,
usually end up with negative results. This is where attitude
Somerville Funerals in Queensland
comes into the picture. I believe it will be your attitude that will
found out by staging a health and
display which option you choose. We can make the most of our
fitness seminar at their Southport
lives, by eating sensibly, and doing some exercise. With these
location where the special guest
two simple elements:
was David Berry a former Mr
We can avoid premature aging.
Universe, Mr Olympia and six times
We can help prevent or delay any number of illnesses:
Mr Queensland and Mr Australia.
We will look and feel a whole better.”
David Berry in more recent times
The presentation went on to cover a number of other areas like
has been working as a funeral
the many and varied reasons people offer not to exercise, and
celebrant and so he has had strong
then he spoke of all the benefits of exercise. He also discussed
ties with Somerville Funerals,
body fat levels of men and women, and the various ways and
located in an area where he owned
means of measuring it followed by two demonstrations of body
Archers Gym for 20 years.
fat testing on members of the audience. He also touched on
Both staff and the general public
were invited to attend. The
diabetes and how regular exercise and sensible diet can help
David Berry
highlight of the evening was the
introduction where the lights in the Chapel went out and the 60
something David appeared on the stage to “pose” amidst a huge
a round of applause.
prevent suffering from this disease.
The evening finished on the balcony where everyone was treated
to the Somerville caterer’s delicious menu of zucchini fritters
topped with Greek yogurt and ‘David’s lean mean meatballs’ with
sweet chilli sauce.
David then started his presentation by saying, “Life is a whole
series of options. As adults we have the option as to whether we
eat or whether we don’t. Whether we eat a little or a lot. We have
the option of whether we exercise or whether we don’t.
“We have the option as to whether we drink alcohol or not, and
whether we drink a little or a lot. We have the option whether we
smoke cigarettes or whether we don’t.
“And if we do smoke, whether it is a little or a lot. We have the
option to take good care of our bodies, or whether we don’t. So
you could almost say there is an option for every single action we
Healthy food and drinks were served afterwards
take in our lives.
International Women’s Day
Somerville Funerals on the Gold Coast recently held a
networking breakfast to celebrate International Women's Day.
Guests included women from key organisations representing
Aged Care, Gold Coast Hospital and Gold Coast City Council.
All those attending thoroughly enjoyed the opportunity to
come together in a relaxed atmosphere.
)
Involve 11
Special Services
While some time has passed since Christmas it is still fitting that in this, the first edition of Involve for the year, we acknowledge some of
the community services performed by the staff of various branches. This is just an example of some of the services.
Christmas
Memorial Service
World Day of the
Sick 2006
As the Holiday
Season approaches
those who have lost
loved ones during the
year, are faced with a
holiday where
someone is missing,
where memories of
happier times have
faded into the past,
and they are
reminded that the special family traditions established over time will
be a little different this year.
David Lloyd from
It is for these reasons that White Lady Funerals Sydney invites all
families that have experienced bereavement to attend one of our
Interdenominational Memorial Services. For some people,
attending our Christmas services has become part of family
tradition, with many families returning each year to take part.
“This Christmas will be the second without my wife. I like the fact
that I can come here and laugh or cry and know that everyone
else is in the same boat”, says Mr Morris of Penrith.
The Manly, Pennant Hills, Penrith, and Sutherland branches each
joined with their local community to hold four very special
services. Each unique service provided attendees with the chance
to light a candle or place a flower in remembrance, to reflect upon
and pay tribute to the life of the special person they had lost.
Lauren Hardgrove
Blackwell Funerals
incorporating Pengelley &
Knabe Funerals at
Glenside in Adelaide
recently participated in the
annual World Day of the
Sick, in his capacity as
one of the Knights of the
Southern Cross (SA) – an
order of Catholic men
committed to promoting
the Christian way of life
throughout Australia. The
focus for this year’s event was
David Lloyd with His Eminence
Cardinal George Pell, Archbishop
of Sydney
on Mental Health and Human Dignity.
The Knights of the Southern Cross assisted with the transportation
of delegates and guest speakers. Among those attending that
David assisted include, Cardinal Pell Archbishop of Sydney, Bishop
The focus for this year’s event was on Mental
Health and Human Dignity.
Foley of Cairns, Bishop Putney of Townsville, Bishop Walker of
Sydney, actor Garry McDonald, Apostolic Nuncio His Excellency
De Paoli, Bishop Collins of Darwin, Bishop Finnigan of Brisbane,
Community Relations Advisor
Bishop Jarrett of Lismore, Bishop Ingham of Wollongong, as well
as the Vatican Delegation from Rome consisting of 25, including
Here Comes Santa…
His Eminence Cardinal Barragan – the President of the Pontifical
As part of Cannon & Cripps Funerals Brisbane community
program, Graham Clarke has been attending nursing homes over
the past few years bringing joy to a great many people. The
faces tell the story when ‘Santa’ walks into residents’ rooms,
often taking them back to
happier times.
Congratulations to
Graham for going the extra
mile to make someone
else’s Christmas that much
more special. Graham
celebrated his 20 years of
service with InvoCare in
Graham Clarke from
2005 – well done Santa.
The conference lasted seven days and David says, “It was a great
Cannon & Cripps Funerals
Mark Carey
Regional Manager
12)
Council for the Pastoral Care of Health Care Workers.
experience meeting such excellent key note speakers as Professor
Hickie and Garry McDonald while also being able to mix with the
Clergy Hierarchy in a more relaxed and casual environment.”
Lending Support
Castlebrook Memorial Park at Rouse Hill in Sydney supported the
North West Community Care Carols by Candlelight. The event
attracted a crowd estimated by local police to be around 15 000.
The Director of North West Community Care publicly recognised
the support shown and sent a certificate of appreciation to
Castlebrook Family Service Manager, Joe Polito.
For the
Nursing Staff
White Lady Funerals at Hillcrest in Adelaide recently held a
seminar for the Director of Nursing and her staff at the Ananda
nursing home at Hope Valley.
Regional Manager for White Lady in Adelaide Sharyn Schubert
spoke about how White Lady originated “Then and now”.
Location Manager Yvonne Karpinski then took the staff on a tour
of the location.
Regional Manager for White Lady in Adelaide Sharyn Schubert talks
about White Lady
Question and answer time proved very interesting. The nursing
staff were then presented with a beautifully arranged single stem
Yvonne explains, “We had a mock arrangement set up showing
rose before they feasted on gourmet sandwiches, tea and coffee.
the legal documents required during a funeral arrangement,
“They were made to feel very special and left us in a very
positive mood,” says Yvonne.
followed by a walk through the display room.”
Providing Training
and Insight
A Special Link
It was with pride and some sadness that John Arnfield and the
Staff at George Hartnett Funerals Redcliffe, conducted the
funeral for Maureen Ann McCurdie, who passed away aged 72
White Lady Funerals at
years. Maureen was the youngest daughter of the company’s
Mayfield in NSW were recently
late founder, George Hartnett. Maureen was also a Director of
presented with a certificate of
George Hartnett Funerals for over 14 years.
appreciation from Power
The service was conducted in the Chapel dedicated to her
Training in Newcastle, for their
mother Eileen’s memory at the funeral home in Redcliffe. A
help with training Assistants in
second service was also held in the Lakeview Chapel at Albany
Nursing.
Creek Memorial Park to ensure all of Maureen’s friends could
White Lady Funerals in Sydney
attend either one of the services.
recently par-took in one of
Three generations of the Hartnett family, who still live in SE
Zurich Insurances service
Queensland attended the service, which was themed in pale pink
tours. Twenty three claim
and yellow (Maureen’s favourite colours).
officers, from all across
Australia visited the St George
Bank, Lexus and White Lady
Jennifer Langham with
the certificate
Funerals to gain a better
understanding of why customer service is so important and to
The Service was conducted
by Rev. Linda McWilliam, the
Chaplain of the Wesley
Hospital where Maureen
spent her last days.
learn how different organisations promote a culture of service.
Juliette Frame, NSW White Lady Regional Manager, welcomed
the group and made a brief presentation, before taking them on
a ‘guided tour’ of the Pennant Hills premises. After the tour,
refreshments were served and the staff from Zurich had the
opportunity to ask those pressing questions, such as ‘What
is it really like to work in the funeral industry?’ or ‘Is the
Maureen is survived by her
husband of 53 years,
Maxwell, her son Russell
and daughter-in-law Carol,
her two grandchildren,
Brendan and Rochelle, and
her sister Dulcie.
job depressing?’
The claims officers were quite surprised with the number of
similarities between insurance and the funeral industry, from
communicating with people in crisis to making courtesy calls. With
the success of this years service tour, Zurich are said to be looking
forward to working with White Lady Funerals again in the future.
)
Involve 13
Melissa Short - profiled
Anyone who works in the funeral industry will vouch for the fact
that there can be a seemingly endless fascination with how the
industry works. Consistently the media in particular want to know
about what it is like to work in a mortuary.
Organisers of the Queensland Museum’s latest exhibition ‘Life &
Death in Ancient Egypt: Keku’s Story’, asked embalmer Melissa
Short (from Brisbane’s Shared Services) to do a presentation as
part of the exhibition, which then attracted a lot of interest from
the media. What follows are extracts from the article by Roberta
Mancuso which was published in several papers around the
country including the Courier Mail in Brisbane:
Mortician Melissa Short often struggles with the truth when
asked about her job. “You get one of two responses,”
the 25 year old said,
Nine times out of 10 the first response is “Oh my God,
what is wrong with you?”
The other response is this amazing morbid fascination
that people have with what actually happens to you when
you pass away.
Melissa Short
“But sometimes I tell them that I’m a beautician and that
gets me off scot free.”
“There are a lot younger people coming through,” she said. “It’s
The exhibition brings together more than 200 artefacts that help
more of a viable profession these days.”
explain the elaborate death rituals of the ancient Egyptians.
Her first contact with a mortuary came as a 16 year old work
Ms Short said she told her mother from a very young age she
experience student. With no family history in the funeral business,
“wanted to put make-up on people in funerals homes.”
she described her job as a “calling.”
It’s a profession usually dominated by older men and one that’s
There was no motive for me, there was no trauma, there was no
generally hidden from public view.
TV show, and there was no movie. It was just who I wanted to
be,” Ms Short said.
But Ms Short said more young people were recognizing the
importance of the work and satisfaction in “giving dignity and
“This is why I use the word calling. I don’t have another
respect to those who can no longer speak for themselves.”
explanation for why I do it.”
Simply a Poet
In the last issue of Involve we shared with you Kathy Tambasco’s
(Simplicity Funerals, Liverpool in Sydney) poem – ‘Remember’,
which was published by the ‘International Library of Poetry’ in a
book called ‘Twilight Musings’. She has now received an official
medallion and trophy for her work. Kathy has also been contacted
by various people including a publisher who would like to read more
of her works.
14 )
Mr Boxing
Alan Rudkin – he was the only judge who gave every round to
Rose. He claimed his eyesight enabled him to see every punch
Rose threw and that he deserved to win.
Allan Wight, Location Manager
of Metropolitan Funerals – a
Guardian Funeral Provider at
Rockdale in Sydney, took the
first call and immediately knew
of Ray Mitchell – Mr Boxing,
having been involved in boxing
Allan said, “In meeting with the three sons (Alan, Paul and
Christopher) it was obvious they shared in the joy and success
their dad had throughout the boxing fraternity – Ray was an
international boxing historian. Metropolitan Funerals also
arranged their mum’s (Mavis Grace Mitchell) funeral in December
1987, again officiated by Reverend Trevor King.
himself for six years. He
Hundreds turned out to the funeral that included; RSL service
immediately sought the
segment, Masonic Lodge service/guard, Veteran’s Boxing
involvement of Reverend
Association tributes, a vast array of boxing memorabilia on
Trevor King (formally a
display, medals with a flag draped coffin centrepiece of boxing
Salvation Army Officer,
gloves and photos.
Paddington) who had known
Ray from his days as a boxer.
The graveside service was suitably scripted with a lovely mix of
veteran boxers having a few words, Trevor King’s words of
Ray Mitchell had an association with boxing spanning over 50
comfort and a count down from 10 when the last bell sounded,
years. He was a commentator, a world championship referee, a
significant to the family in remembering their dad as one of the
judge and a leading authority. He is said to have written millions
greatest referees and boxing historians of the twentieth century.
of words for The Sun and the Sydney Morning Herald on his
beloved sport. At one time he also had his own TV show on the
ABC – Ray Mitchell’s Boxing Corner, which ran from 1958 to
1963. Aside from meeting his favourite boxer Muhammad Ali
another career highlight was being a judge when Australia’s
Lionel Rose retained his world championship against Englishman
Allan says “The secret to such a successful funeral was the
individualised funeral service, not only in relation to the deceased
but providing his sons’ and others the opportunity to publicly
pay tribute to a man loved and respected world-wide and videotaped for future prosperity.”
For the
Community
by thousands from around
White Lady Funerals in Queensland now have five locations and
White Lady stall was
a team of very dedicated staff who go to great lengths to assist
alongside the Tax Man and
their local communities, be it to provide information or to help
the Divorce Advisors –
them in a time of tragic loss.
providing more than a few light hearted laughs. In 2006 they
For the second year running White Lady has held a prominent
Brisbane. Since appearing
last year, staff has received
a number of inquiries as a
direct result. In 2005 the
found themselves alongside a Psychic.
position in ‘The Sunday Mail Every Woman Expo…for your body
On the other side, the ladies have to deal with tragic
and soul’. The exhibition which is held in conjunction with a
circumstances such as the recent funerals of three young boys
Holiday Escape Expo, receives extensive coverage and is visited
killed when they were hit by a train. Staff went to extraordinary
efforts to assist the families.
)
Involve 15
On Your Bikes…
Guardian Funerals aims to provide a professional and personal approach to
the service they offer. The advertising (referred to on page 4-5) features ‘real
stories’ of how they ‘gently guide you through’ the funeral arrangement
process. What follows is an account from the Richmond location about just
how special and personal a service can be.
“It was a beautiful day of remembrance for the family of the late
Mr. Benjamin Manton. An active, very much loved and respected
young man. Ben’s coffin was carried out of the Richmond funeral
The hearse disappeared to the sound of a bagpipe with the bikes
home Chapel to the hearse by his close friends and the members
parked in a perfect line on the side of the road.
of ‘The OZVFR Motorbike Club’. So much emotion and love filled
the air, particularly when the coffin passed through the guard of
honour and all bowed their heads in respect.
The arranger Patricia Metcalfe, conductor Anthony Bentley, his
hearse driver Chris Corcoran and the crew of Pamela McTaggart
and Ron Edward were outstanding in conducting the service and
Forty two motorbikes escorted their friend to the church, with
controlling the crowd. Mrs. Manton commented on the
beautifully choreographed, disciplined and proud bikers showing
professionalism and dedication of all concerned. The genuine care
the way in an emotional, but courageous display of love and
and understanding shown by the funeral crew were greatly
honour. Ben’s father delivered the colourful eulogy of his son’s
appreciated by the Manton family.”
adventurous and achieving life. Ben’s brothers organised a slide
presentation and also played live music during the religious
hymn. Numerous tributes were heard during the service, showing
a versatile career in ‘show-business’ with the ABC.
Ben’s coffin was carried out by his brothers who wanted the
honour of taking him back to the hearse for his final journey to
the crematorium. With a tender kiss on a red rose placed on
Ben’s coffin, Mrs. Manton said her goodbye to her husband.
Making a Mark
Danny Sandor, was, for all intents and purposes, no different to
minds, this country has ever known. As I read on, it listed his
anyone else. Phil Vincent and I received the call to take his body
great work as a passionate advocate for the rights of children
into our care from his St Kilda home, which was to be my first
and young people, the gay, lesbian and transgendered
home transfer.
communities, and many others whose rights have been
When his close friend Irene greeted us, she showed us up a
narrow spiral staircase to a lovely open-plan living area. There, by
the full length window overlooking the sunny patio and St Kilda
roof-tops, lay Danny, on his modified hospital bed. Between him
and the window was a glass of bubbly, and a bunch of the most
beautiful long-stemmed, red roses. The setting was idyllic. He
was surrounded by his closest friends, and I couldn’t help but
think how very loved this man was. With the assistance of those
who were present, we carried Danny to our van, ready for the
compromised or abrogated. This man, who had been Assistant
to the Chief Justice of the Family Court (Alistair Nicholson), has
left an indelible mark on me, even in death. It has caused me to
reflect upon the many men, women and children with whom we
have contact – people whose stories we, for the most part, do
not know. It reminds me that every person we take into our care
has a story – some well-known, others less so. I consider myself
to have been greatly privileged to have been involved in Danny
Sandor’s after-death care.
journey back to St Kilda, in preparation for his cremation two
We are, all of us, in the presence of greatness, every day – for
days later.
every person, by virtue of their having lived, have left an indelible
A while later I happened upon an obituary for Daniel (Danny)
Sandor in one of the local newspapers. Here I learnt that this
mark on others. We find ourselves, as funeral directors, caring for
these special individuals. This is why we do what we do.
man who had died prematurely from a rare form of cancer at 45,
Ned Thomson JP
was one of the most significant human rights activists and legal
Location Manager - Le Pine Funerals, St Kilda
16)
What Seniors Fear
Recently I was a guest of the WA Government as part of their
Active Seniors celebrations and I was fortunate enough to be in a
room of 20 people aged from 85 to 96. I simply could not resist
asking them if they were willing to undertake an unstructured and
impromptu focus group.
Seniors Expo
White Lady Funerals at Wyoming in NSW recently participated
in a Seniors Travel & Lifestyle Expo, at Central Coast Leagues
Club. There were a number of exhibitors ranging from travel
and tourism operators, government departments, banking,
insurance and community groups. There was also some great
entertainment for our seniors including line dancing and a
One question I asked them was:
special appearance by Frank Ifield.
Q: As a person aged over 85 what is your single greatest fear?
Location Supervisor Jenny Bray says, “It was great exposure
A: Burying a child.
for White Lady and gave us the opportunity to speak to people
Their children are now in their sixties and are their lifeline.
in an informal atmosphere. Everyone we saw received an
They ring or visit every day, look after their financial affairs, keep
information pack with our special touch, a long stemmed red
them up to date with a lot of what is going on in their
rose for every visitor.
grandchildren’s lives, make sure they keep their medical
appointments, are getting the right money from the government
and all their benefits, and to be honest (especially for those living
in nursing homes) keep them in touch with the outside world.
As Australia and the world continues to have a high ageing
population, bear in mind that people in their 60’s are responsible
for four generations. Their own, their parents, their children’s and
their grandchildren.
It Starts with You
A letter of compliment received by InvoCare’s Chief Operating
Officer, Mike Grehan recently reminded us of the impact that
arrangers can have on a family and their experiences.
Janette Davison, Location Supervisor for Simplicity Funerals at
Erina on the NSW Central Coast, has arranged many funerals
in her 8 years in the industry. To Janette each family’s funeral is
the most important and to the family it is the only one that
…bear in mind that people in their 60’s are
responsible for four generations. Their own, their
parents, their children’s and their grandchildren.
matters. The letter, received in conjunction with our customer
survey, speaks highly of Janette, the Central Coast operations
team and indeed InvoCare.
“Janette has the fortunate knack of putting people at ease, a
This is the first time in history that the traditional senior’s
lovely, friendly manner and nothing ever seemed a trouble for
generation has become the generation that all generations
her,” commented Mr Ken Hession in the letter.
hinge off.
Mike Grehan says, “It is always pleasing to receive letters such
More than any other industry, funeral goods and service providers
as this one. Above everything, the families we service are our
assist people who are enduring one of the most difficult times of
priority. It is a positive reinforcement for all staff that people can
their lives. The role of a funeral director often extends far beyond
be so motivated and indeed moved by the service we offer at
that of a typical event manager and as our society ages, they will
such a difficult time in their lives, to send through a letter such
become even more invaluable.
as this one.”
Chris Cormack
Philip Overduin
Group Managing Director – Senioragency Australia
Regional Manager – Simplicity Funerals, NSW
)
Involve 17
The Last Digger
In the last edition of Involve we featured pictures from the funeral
of the Last Digger in WA and made mention of another service in
Victoria. Unfortunately the photos from this service were not
available at the time of publication. Given the significance of the
event we thought it pertinent to rerun the story with the photos
showing Le Pine Funerals staff amongst the military and
dignitaries such as the immediate past and present Premier.
Le Pine Funerals in Melbourne had the honour of conducting the
State Funeral service for William Evan Crawford Allan, the last
surviving veteran from both world wars, who died in Melbourne
recently. Aged 106 Allan was always very proud of his service
decorations, including medals from the Great War and World War
II, and the 80th Anniversary Armistice Medal. A loving husband his wife died 25 years ago - father and grandfather, he is survived
by his daughter, Judith, and grandchildren Philippa and Duncan.
Survey comments
A survey is sent to every family who has a funeral arranged by an
After attending his friends funeral a couple of years ago it was
InvoCare company. A separate survey is sent to those who place
what my husband wanted. It was all just how he wanted it to be.
a memorial within one of InvoCare’s cemeteries and crematoria.
Thank you so much.
White Lady Funerals – Graceville, QLD
Following is a sample of some of the comments received on
those surveys.
Very impressed with the courtesy and friendliness of the staff.
I found the whole experience to be excellent and could find no
They were more than willing to comply with our wishes.
faults at all, and would recommend Le Pine to anyone.
Simplicity Funerals – Victor Harbor, SA
Le Pine Funerals – Greensborough, VIC
It is with gratitude that with your help and kindness we were able
to make the arrangements for Jim’s funeral. We appreciate the
little things that you were able to bring to our attention, even the
We could not have asked for better services. Jill is an excellent
asset to your services. She performed excellent services to both
me and my husband.
Purslowe Funerals – North Perth, WA
drivers were helpful.
Guardian Funerals incorporating
Labor Funerals – Bankstown, NSW
I thank you for providing such a beautiful environment for my
parents to be at peace and if all families are treated as we were,
Our advisor was caring, understanding and enjoyed her work.
then I can think of no possible improvements.
Pleasure to meet.
Allambe Memorial Park – Nerang, QLD
18)
Newcastle Memorial Park – Beresfield, NSW
Letter of Thanks
The following are excerpts from a collection of some of the letters
of thanks sent in by the families we have serviced.
Dear Sirs,
I would like to take this opportunity to thank you for the superb
service that we received from your company and in particular
John. I had no idea what to expect having never been involved in
organising a funeral before however I did not expect that it would
be as easy and as pleasant as it turned out to be.
When discussing the music to be played at the service, my father
told John that he had heard a version of the Lord’s Prayer by John
Charles Thomas over 60 years ago when he was on his way home
from the war and he was thrilled when John informed him before
the service that he had managed to find a copy of the song for us.I
would also like you to pass onto Dianne how happy we were with
the way she conducted the service and wish to thank her for her
kindness on a very difficult day.Thank you once again for the
kindness and caring our family received from your company.
George Hartnett Funerals – Redcliffe QLD
Dear Jason,
I am pleased I made the commitment to call Blackwell Funerals –
Torrensville (Adelaide) SA, in advance, to finalise the funeral details.
Trevor’s calm and helpful voice over the phone made it very easy
to ask the questions, gain the answers and make an emotional
decision a lot easier. In the late hours, my Dad passed away and I
had to arrange for Blackwell Funerals to collect my father from his
house. This was the first time I had been in this situation and when
I had to make that phone call in the middle of the night, Ros took
my call, and with her calm voice she walked me through the
process.
I didn’t know what to ask for or what information was required
however Ros was fantastic. Her voice was really gentle, the
questions were asked in a caring manner and she was really good
at her job. Once the doctor had been, Blackwell Funerals arrived to
collect Dad within 40 minutes of my phone call, which was
approximately 1.30am in the morning. The following morning we
visited Trevor, at Blackwell Funerals, to finalise the details and Trevor
“took care of everything.” It was amazing! I felt a sense of trust in
Trevor that he would deliver and co-ordinate everything in this time
where I was not thinking right.
The memorial service was exactly as my Dad would of liked it to
be. It was held in the Torrensville (Adelaide) Chapel, which is
centrally located, tastefully decorated and easy to find for those
who drove from the country to attend the service. The Celebrant,
referred by Blackwell Funerals, was excellent and prepared a
great summary of my Dad’s life.
Dear Godfrey,
We would like to take this opportunity of thanking you for the way
the placement of our aunt’s ashes were placed in the book of Life.
It is so nice to have caring & compassionate people like yourself
which made our loss a little easier.
Please pass on our Thank You to Barry for his part.
Rookwood Memorial Gardens and Crematorium NSW
Dear Christine,
I should like to thank your staff for their care, thoughtfulness and
efficiency, especially Vanessa who helped me through the minefield
of decisions. I am thankfully in no position to compare funeral
services but I’d certainly have no hesitation in recommending your
company. In fact I found White Lady in the first place on a personal
recommendation, from a friend in Sydney who had suffered the
sudden loss of a partner in particularly awful circumstances, and
who would not have been one of your company’s easiest clients. I
have other friends who have used the services of your Wyoming
branch, and they have nothing but praise. When my mother was
first admitted to the nursing home I found myself obliged to select
a funeral company, and my first call was to a local firm, my limited
dealings with which I would prefer to forget – I certainly would not
have trusted my mother’s funeral to them. From White Lady I have
had nothing but courtesy and professionalism – thank you.
White Lady Funerals – Wyoming NSW
From: St Joseph’s Parish Community
Dear Joan,
Thank you for my personal copy of Hansen and Cole’s newsletter,
“Involve.” I enjoyed its content, particularly its layout, graphics,
colour and the imaginative presentations. The articles are well
written and edited to make for ease of reading and are
informative. They cover a wide range of areas and topics. A
diversity that is captivating and current. I would also like to take
this opportunity of thanking Warwick Hansen for his care, concern
and friendship he has afforded me as a priest in the Wollongong
Diocese in many parishes over twenty years of ministry.
Warwick has always been there to listen to my many questions
and requests for assistance. His advice has been of tremendous
value and has resulted in many positive solutions.
During the service, Trevor and his staff provided a great support,
were extremely respectful, ensured everything was taken care of
and co-ordinated the service beautifully. In reflection, I am really
grateful and appreciative of everything Trevor and his team had
done for my father and I during this hard time. The
professionalism throughout all aspects of the business were
absolutely perfect and I am really glad that I made the decision to
use Blackwell Funerals.
Of recent times Warwick has assisted me with advice with
regards the now completed construction of our Parish
Columbarium. The many site meetings I had with him, and the
meetings with my committee have resulted in a wonderful,
meaningful place of rest. He has also been extremely generous to
us with continued donations by way of payment for the printing of
our Parish Planned Giving Envelopes. He has also afforded us a
very generous donation for the installation of our new up to date
projectors and electronic screens we use for power point
presentations during funerals and other liturgical celebrations of
the parish.We, the parish, would like to extend our appreciation
for the on going support and friendship of Warwick Hansen, and
all those who are members of a great and “gentle guide”
organisation such as Hansen and Cole.
Blackwell Funerals – Torrensville SA
Hansen and Cole – Kembla Grange NSW
)
Involve 19
A Personal Touch
Mareena Purslowe and Associates Funerals at Subiaco in Perth
recently handled the funeral of a 17 year old boy who had a love
of cars – specifically the Holden Monaro. He was saving up to
buy one when he was killed.
City Motors in Newcastle Street North Perth kindly loaned a
Monaro to the funeral home, which was then used to lead the
funeral cortège to the Chapel service. The car was then parked on
the lawn and at the conclusion of the service family and friends
joined us for a release of 400 environmentally friendly balloons.
The Last Word
Congratulations to Ars Musica Australis on its 10th Anniversary.
Guardian Funerals has been a proud sponsor of the organisation,
Christina Eichfuss, Tracey Miller, Lissete Kildea and Barbara Popa
Florence
Nightingale Medal
established to assist young musicians in western Sydney reach their
Betty Lawson was a recipient of the Florence Nightingale Medal
potential. Parish Priest for St Patrick’s at Blacktown, Father Arthur
(awarded by the International Red Cross Society) in 1967 and
Bridge OAM is responsible for this initiative, which was established in
had an MBE for her 43 years of nursing. She was mentioned in
1996. Ars Musica Australis has arranged many public concerts, and
dispatches for her war service in the southwest Pacific in 1944.
has given out hundreds of grants to young musicians worth
She was matron of Melbourne’s Royal Women’s Hospital from
thousands of dollars.
1955-77 and was a President and served on the sub-committee
of the RSL sub-branch. For Pam Baker from Le Pine Funerals at
•••
Camberwell in Melbourne, arranging the funeral was an honour.
Golfer Nathan Green has gone from playing in the Saturday
competition at Toronto near Newcastle where he was hitting the ball
all over the place to duelling with Tiger Woods and Jose Maria
Olazabal in a playoff for the Buick Invitational in California. In two
tournaments on the US PGA tour he has won $872 000 and at the
time was 6th on US money list. Not bad for a bloke who not so long
ago was on a ride-on lawn mower trimming the grass at Newcastle
Memorial Park.
Amusing Quotes
“Your food stamps will be stopped effective March 1992 because we
received notice that you passed away. May God bless you. You may
reapply if there is a change in your circumstances.”
Department of Social Services, Greenville, South Carolina
•••
“If somebody has a bad heart, they can plug this jack in at night as
they go to bed and it will monitor their heart throughout the night.
And the next morning, when they wake up dead, there’ll be a record.”
Mark S. Fowler, FCC Chairman
•••
Involve welcomes your contributions:
Involve
Locked Bag 8000, Crows Nest NSW 2065
or fax to: 02 9978 5298 or email: [email protected]
© InvoCare Limited ABN 42 096 437 393
20)