Customer Case
Global MDS
implementation
drives improved
performance
Renault-Nissan
Customer Objectives
•Global partnership
Ricoh is one of Renault-Nissan’s global supply chain partners, providing
Managed Document Services for the automobile group. Ricoh supports
Renault-Nissan’s regional operations with class leading technology and
expertly provisioned services. The solution has halved Renault-Nissan’s
print expenditure.
Renault-Nissan Alliance
Automobile manufacturers Renault and Nissan formed a strategic alliance in 1999.
The companies, which together sell more than 1 in 10 cars worldwide, co-operate
on a range of business activities, including research, manufacturing and marketing.
Renault-Nissan Purchasing Organisation (RNPO) manages the alliance’s global
supply chain.
RNPO adds value by driving improvements in quality, cost, delivery and management.
Print technology had in the past been procured at regional level and there was little
supply chain synergy. It was apparent that internal print services could be improved
and cost savings achieved by establishing a global supply contract based upon best
business practice.
Best Business Practice
Ricoh advised Renault-Nissan to move away from asset-based printer procurement
and adopt a more supportive supply model under which Ricoh would provide
Managed Document Services. Print is now provided as a service with Ricoh
supporting Renault-Nissan’s regional operations with class leading technology and
expertly provisioned service.
Ricoh develops an optimised print infrastructure for each of Renault-Nissan’s regional
operations, adapting a standardised solution to local need. The service has already
been implemented in 8 regions, with another 12 in scope. Ricoh’s solution cut print
expenditure at Renault-Nissan’s French operation by more than 50%.
•Rationalise document infrastructure
•Best environmental practice
•Simplify administration and support
•Reduce print expenditure
Ricoh Solution
•Global account management
•Managed document services
•Uniform technology and services
•Adaptation to local needs
•Supported infrastructure
Global service, local delivery
“Ricoh is a reference supplier. They recommended a new approach to print
services procurement which reduced local administration and is saving our
businesses considerable sums of money. They have continued to improve the
quality and effectiveness of their services to our advantage.”
Spokesperson, Renault-Nissan Purchasing Organisation
Managed Document Services
Renault-Nissan’s French operation was the first to benefit from the implementation of
Managed Document Services. Ricoh’s project team consulted with the RNPO to gain a
thorough appreciation of its business objectives. A detailed audit of the existing print
infrastructure helped Ricoh to understand local requirements and identify opportunities
for improvement.
Ricoh developed an optimised infrastructure plan, aligned to local operational needs,
and based upon the deployment of versatile multifunctional products running intelligent
workflow software. The plan identified which equipment would be installed where, and
how it would be integrated into the business environment.
Service Improvements
•Print provided as a service
More than 5,000 legacy devices - personal printers, MFPs and fax machines - were replaced
with just 3,000 MFPs and printers, saving space and energy. Integrated print management
software simplifies access and use. Ricoh managed the implementation programme,
minimising disruption by installing equipment and training users in advance of need.
•Managed implementation
Print As A Service
Using a secure follow-me print solution, installed at selected sites, employees are able to
collect print from any convenient MFP. An intuitive interface allows users to scan documents,
make copies and send fax messages. Inbound fax messages are forwarded to email,
reducing paper consumption and ensuring that important communication isn’t overlooked.
•Simplified document workflow
Ricoh provides on-site technical support, responding to print related helpdesk enquiries,
managing driver updates and providing deskside support. Using its @Remote service
utility, Ricoh is able to monitor the performance of individual machines in real time,
responding quickly to any technical issues. The same utility is used by Ricoh to provide
detailed usage reports.
Business Advantages
Rather than pay for equipment, consumables and service, Renault-Nissan is charged
a transparent fee for every print produced. Ricoh’s solution reduced print expenditure
at Renault-Nissan’s French operation by more than 50%. Such is the success of the
programme that it has already been replicated in 8 regions, with another 12 in scope.
•On-site service support
•More versatile technology
•Optimised print infrastructure
•Globally scalable service
•40% fewer print devices
•535,000 kW energy saving
•50% reduction in costs
The facts and figures shown in this brochure relate to specific
business cases. Individual circumstances may produce different
results. All company, brand, product and service names are the
property of and are registered trademarks of their respective
owners.
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