RL06/1
Dear
PRODUCT RECALL: IT17411 Prosecco Brut I Duecento
Following the recent recall of The Society’s Prosecco, we have received similar reports of a small number of
bottles of IT17411 Prosecco Brut I Duecento ‘shattering’ in members’ wine racks. Whilst the incidence of
shattering bottles is limited, as a precaution we have also taken the decision to recall all remaining bottles of
this wine.
Our records show that you have purchased bottles of Prosecco Brut I Duecento within the last 12 months,
either as individual bottles, as full cases, or in one of our mixed cases.
Should you have any bottles remaining, we would kindly request you to handle any individual bottles with
care by wrapping the bottle in a cloth (e.g. an old towel), and placing it in a plastic bag and carton in a cool
place to await collection. Under no circumstances should the bottles be opened. We would be grateful if
you could refrain from disposing of any bottles yourself and instead contact The Wine Society by e-mailing
[email protected] or by calling 01438 741177 to advise us of the number of bottles that
you hold. We will then arrange for them to be collected and for your share to be credited. Please affix the
attached label to the box for collection.
Please note no action is required on your part if you no longer have any bottles remaining of Prosecco Brut
I Duecento, and therefore there is no need to reply or contact us.
If you purchased the wine as a gift we are writing to the recipient directly at the address provided at the
time.
We are keen to resolve this problem as quickly as possible and so, where we have the relevant information,
we have contacted members by both letter and e-mail. Please ignore this letter if you have already received
our e-mail.
We sincerely apologise for any inconvenience this may cause and would like to assure you of The Wine
Society’s commitment to the highest standards of product quality. We are taking all necessary measures to
establish the cause of this incident in close collaboration with our supplier.
Yours sincerely
Mark Buckenham
Quality Control Manager