2017 COURSE DATES SYNDICATE TRAINING DAYS 1 A 2 2 C Jan Feb Appraisal Interviewing 6 Assertiveness at Work 23/34 Change Management 2 Coaching for Performance 1 Communication Skills for Managers 2 Conflict Management 2 Creative Problem Solving 2 Customer Service – Handling Customers Professionally Mar Apr May Jun Jul 25/26 5/6 25/26 13/14 9 15 15 10/11 13/14 26/27 26/27 4/5 Emotional Intelligence Demystified 13 3 Empower & Delegate Effectively Influencing & Persuading – A Competitive Edge 2 2 L 1 M 2 N 1 Interpersonal Skills for Business 13/14 Leadership Skills 20/21 P Presentation Skills – Foundation 2 Project Management – An Overview S 2 2 T Train the Trainer – Tips and Techniques 2 W 21/22 11/12 14/15 21/22 23/24 9 15/16 20/21 27/28 18 21/22 6/7 25/26 11/12 2/3 10/11 9/10 6/7 20/21 20/21 10/11 4 2 22/23 30/31 5/6 18/19 16/17 5/6 6/7 6/7 2/3 3 27/28 Writing – Grammar is Fun 9/10 18/19 9 Writing – Business Writing Skills Tel: 020 8766 6080 • Email [email protected] 15 27 25/26 9/10 26/27 2 20/21 31 3 Teams – Developing Performance Tools for the Experienced Manager 25/26 16/17 30/31 2 7/8 3/4 Supervisory Skills – A Tool Kit Time Management without the Stress 28/29 4 23/24 Selection Interviewing Strategies 1 9/10 22/23 3 Performance Management 2 12/13 12/13 Negotiation Skills – Advanced Presentation Skills – Advanced 20 17 Making Meetings Work 2 2 30 9/10 Negotiation Skills – Beginners 2 27 27 20 Management Skills Workshop 2 20 10 Listening Skills 1 4/5 1/2 E I 4 3/4 1 2 Dec 23/24 14 Handling Difficult Conversations Nov 23/24 14 H Oct 18/19 Diversity and Equal Opportunities in the Workplace 1 Sep 16 D 1 Aug 12 1 2 14 TRAINING TOPICS 2/3 7/8 Tel: 020 8766 6080 • Email [email protected] 11/12 15
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