VP/Operations Manager *or Operations Manager
Position Type: Full-Time/Exempt
Location:
Medford, Oregon
Posted On:
February 2, 2017
*Corporate Title of Vice President is considered based on prior leadership and management experience.
Position Purpose:
The Operations Manager oversees, directs and organizes the work of the centralized branch and loan
operation teams. Promotes teamwork in the workplace and ensures outstanding internal and external
customer relations with exceptional service levels. Researches and builds products, features and
platforms; analyzes data and existing systems to meet bank goals and objectives. Administers the
banking core and applications for both loans and deposits, and delivers electronic banking products and
services. Develops and implements bank policy and procedures for both branch personnel and loan
operation activities. Is a leader and promotes a culture of high performance and continuous improvement
that values learning and a commitment to quality.
Duties and Responsibilities:
 Monitor daily operations to ensure a free flow process, and also supervise the execution of daily
tasks.
 Responsible for setting up the workflow process and taking necessary measures to provide the needed
support for smooth operations.
 Administer the banking core and applications for both the deposit and loan operations.
 Inspire mentor and coach staff members through personal coaching with clear expectations,
celebrations, measurements and accountability.
 Foster teamwork and promotes a solution driven environment.
 Active member in the Compliance Committee to ensure the bank’s compliance with all deposit and
loan rules, laws and regulations.
 Support the development, implementation and management of the Bank Secrecy Act/Anti-Money
Laundering and OFAC Compliance Programs.
 Assist in the preparation responses for examiners, auditors, or internal audit and make corrections as
necessary.
 Engaged in community development activities to increase awareness of banks presence to the
community members and general public.
 Develop and maintain a thorough working knowledge of the banks services, operations and
organization; communicate this understanding to others when appropriate and refer inquiries and
correspondence to the proper department or individual.
 Chair periodic meetings (operations support, loan support, new accounts, and BSO) to discuss
improvements and resolve issues.
 Complete or attend all required training.
 Completes interviewing, hiring and training employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees; addressing complaints and resolving
problems.
 Maintain an attendance record that meets the Bank guidelines.
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Other duties as assigned.
Position Qualifications:
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8 plus years’ experience in loan and/or deposit operations management with a minimum of 3 years
bank compliance and/or audit experience.
4 years of leadership experience including hiring, coaching, training and mentoring
Knowledge and understanding of departmental workflow processes
Extensive knowledge of financial institution policies and procedures.
Must be able to respond to common inquiries from regulatory agencies, courts and outside
consultants.
Strong organizational skills and the ability to deal with complex problems involving multiple facets
and variables in non-standardized situations.
Intermediate knowledge of Microsoft Word and Excel and other bank equipment.
Strong analytical and technical skills for administering banks core and applications.
Excellent verbal, written, and interpersonal communication skills.
Ability to interact with all levels of an organization and corroborate with team members.
Ability to work within and foster a team environment.
Four year college degree in a related field is a plus
Application Procedures:
Forward resumes to [email protected].
Contact from interested candidates only, please. No contact from recruiter, agencies or consultants.
People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V