Tourism
Student workbook
2
Contents
Unit 1 Page 1
Unit 2 2
Unit 3 3
Unit 4 4
Unit 5 5
Unit 6 6
Unit 7 7
Unit 8 8
Unit 9 9
Unit 10 10
Unit 11 11
Unit 12 12
Unit 13 13
Unit 14 14
Unit 15 15
Unit 16 16
Unit 17 17
Unit 18 18
Answer Key 19
ii
Tourism
1
1 Complete the sentences using the correct dates.
Example (5/8) The restaurant is closed on 5th August .
1
2
3
4
5
6
(2/5)
(7/ 11) (24/12) (15/2) (30/8)
(27/5) We’d like to book a table for two on
The new bar opens on
.
Does the restaurant open on
My holiday begins on
.
The train leaves at 9.15 a.m. on
Could I reserve a double room on
.
?
.
?
2 Match the requests and offers (1–4) with the replies (a–d).
1
2
3
4
aYes please. My room number’s 245.
bCertainly. Would you like draught or bottled?
c Certainly. Here it is.
d Yes please, and lemon.
Could I have a beer, please?
Can I have your key card?
Would you like ice?
Shall I charge this to your room?
3 Complete the sentences with a, an or the.
1
2
3
4
5
6
Can we have
adjoining room?
What’s
dish of the day?
Could we have
table for four?
Put
olive on a cocktail stick. Then, put
olive in the glass.
Yes, the hotel has
car park.
Put some crushed ice into
cocktail shaker. Pour three measures of gin into
and stir.
shaker
4 Look at the pictures and complete the sentences about Bruno’s bad day.
1 He
his
2 He ran for the
over some boxes.
3 He got a nasty electric
on the food slicer.
when the
from a faulty
went off, and fell
.
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1
2
1 Complete the sentences with a, an or some.
1
2
3
4
5
6
7
8
Would you like
wine?
bottle of Chablis, please.
Could we have
bread?
Would you like
aperitif?
Could I have
ice in my Coke?
Could you call me
taxi?
Just
glass of red wine, please.
I want to change
money.
2 Rearrange the words to make requests and offers.
1 lemon / you / like / ice / Would / and / ?
2
3
4
5
smoke / Can / I / in here /?
reservation / Shall / check / I / your / ?
a menu / I / have / Could / ?
like / more / Would / some / you / ?
3 Match the requests and complaints (1–6) with the (a–f).
1
2
3
4
5
6
There isn’t any soap in the bathroom.
Excuse me, I don’t have a fork.
I asked for white wine, not red.
Do you have any milk?
We ordered four coffees.
We finished the bread with our starter.
a
b
c
d
e
f
I’m sorry, I’ll get you one.
Would you like some more with your main course?
I’ll tell the wine waiter to bring you some.
Four? Of course. I’ll get you another.
Certainly, madam. I’ll bring some.
I’m sorry, I’ll send some up straight away.
4 Choose the correct words to complete the sentences.
1
2
3
4
5
6
7
8
2
I don’t have much / many work to do today.
There are much / a lot of guests waiting to pay.
Is the manager responsible for much / a lot of staff?
We don’t have much / many rooms available.
I spent a many / a lot of money in Madrid.
How much / many time do we have before the taxi arrives?
There are much / a lot of drinks on the menu.
How many / a lot of languages do you speak?
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3
1 Use the clues to complete the puzzle. What is the missing word?
1
2
3
4
5
6
7
8
9
10 The third month of the year. (5)
The first day of the weekend. (8)
The eleventh month. (8)
Christmas Day is 25th
. (8)
The middle day of the week. (9)
A Spring month in Europe. (5)
The month between June and August. (4)
The day after Monday. (7)
The day before Friday. (8)
The weekend starts
on
night! (6)
11 The only month beginning
with the letter O. (7)
12 New Year’s Day
. (7)
is 1st
1
2
3
N
4
5
6
7
8
9
T
10
11
O
12
Missing word:
2 Underline the odd one out.
1
2
3
4
5
6
dry still sweet medium dry
soda tonic cocktail ginger ale
beer brandy rum vodka
port gin sherry vermouth
Riesling Chablis Merlot wine
orange juice Bacardi mineral water coke
3 Match the food with the ingredients.
1
2
3
4
5
6
7
Penne arrabbiata
Mixed seafood
Hollandaise sauce
Salmon coulibiac
Béarnaise sauce
Summer pudding
Meringues
a
b
c
d
thin slices of white bread, raspberries, and sugar
chilli, tomatoes, garlic, basil, pine nuts, and pasta
egg whites and icing sugar
tarragon, shallots, vinegar, dry white wine, egg yolks, butter,
and salt and pepper
e layers of rice, onions, mushrooms, salmon, eggs, and puff pastry
f egg yolks, lemon juice, butter, and salt and pepper
g half a lobster, king prawns, scallops, and mussels
4 Complete the sentences with this, that, these or those.
1
2
3
4
5
Those starters on
Could you pass me
I’ll serve
Here you are, sir.
Excuse me. Who are
worktop aren’t finished yet.
bottle? The one on the shelf.
dishes here if you take
.
is today’s lunch menu.
people over there?
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3
4
1 Complete the sentences using the adjectives listed below.
frothy stewed fresh strong regular milky
1 The restaurant has a
2
3
4
5
6
fish delivery every day.
The coffee’s too
. Could I have some milk please?
The compote consists of several
summer fruits.
If you like
milk in your coffee, choose a cappuccino.
A latte is different to espresso. It’s a
coffee made with half milk and half water.
What size cola would you like? Large,
, or small?
2 Complete the crossword using the clues below.
Across
2 Italian rice dish. (7)
3 Mix of stewed fruits. (7)
6 Meat from the front part of the chicken. (6)
8 Luxury vegetable with tender tips. (9)
9 Hot pepper. (6)
10 An open pastry dish. (4)
11 Popular ocean fish served whole
or filleted. (3, 4)
13 Tropical fruit with orange flesh. (5)
1
2
3
6
2
C
R
5
P
S
B
7
E
8
A
9
Down
1 Usually ordered after the main course. (7)
2 Green nut. (9)
3 Spicy dance. (5)
7 Small, strong, black coffee. (8)
12 Soft French cheese. (4)
14 A lot of people have an allergy to these. (4)
D
10
C
T
11
13
M
14
S
12
B
N
3 Rearrange the letters to make cooking preparation verbs. Match the verbs (1–6) with the phrases (a–f).
1
2
3
4
5
6
EGART
TEBA
HMSA
TIRS
PHOC
ENNLIJUE
a
b
c
d
e
f
the egg whites until they’re stiff.
the carrots into little sticks
the onions finely and fry them in oil
the fresh parmesan to go with the pasta
the custard so it doesn’t stick to the pan
the potatoes with butter and cream
4 Complete the sentences using the words listed below.
corked chilled security ice bucket aperitif
1 Champagne is usually served in an
2
3
4
5
4
.
A newly-opened bottle of wine that is not fit to drink is
Most people like to drink their white wine
.
An
is drunk before a meal.
If there is trouble in the bar, the staff will call
.
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.
5
1 Use the clues below to complete the puzzle.
What is the missing dessert?.
1
2
3
4
5
6
7
8
9
10 A small black fruit. (12)
A blue cheese from Denmark. (6, 4)
A hard Spanish cheese. (8)
The flavour of white ice cream. (7)
A small, soft, red fruit. (9)
A popular American /
British dessert. (5, 3)
A soft cheese from France. (9)
The cheese used on pizzas. (10)
Fresh fruit dessert. (5, 5)
A good dessert for a hot day. (3, 5)
1
B
2
D
M
3
V
4
5
R
6
A
7
C
8
M
9
F
10
I
2 Label the diagram with the words listed below.
beater ejector stand speed control tilt-back head beater mixing bowl turntable
1
2
3
4
5
6
7
1
7
2
3
6
5
4
3 Read the sentences and decide if they are true (T) or false (F).
1
2
3
4
5
6
7
8
9
10 Cheddar is a hard cheese from Britain.
Roquefort is a blue cheese from Italy.
Manchego is a soft cheese from Spain.
Dolcelatte is a soft blue cheese from Italy.
Gouda is a hard cheese from the Netherlands.
Danish blue is a hard cheese from Denmark.
Gruyere is a soft cheese from France.
Mozzarella is a soft cheese from Italy.
Camembert and Brie are soft cheeses from France.
Parmesan is a soft cheese from Italy.
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5
6
1 Match (1–10) with (a–j)to make sentences.
1
2
3
4
5
6
7
8
9
10 a
b
c
d
e
f
g
h
i
j
Try not to
I’m sure we can
Could you just tell me
I’ll see to
You could email your office
Would you like to come
Of course, sir, I
I’m sure
I’ll bring some menus
I’ll come back in a few minutes
again what’s happened?
it straightaway.
through to the bar?
your table won’t be long.
and explain what’s happened.
quite understand.
and take your order.
sort something out.
worry.
through to you in the bar.
2 Put the phrases in the order a waiter would use during a meal.
a
b
c
d
Are you ready to order?
Enjoy your meal.
Good evening. A table for two?
Here’s the menu. Today’s special is …
e This way please.
f Would you like to order some wine with your meal?
g Can I get you an aperitif?
3 Complete the sentences with who, which, or that.
1
2
3
4
5
6
The dish
most visitors associate with the UK is fish and chips.
The Mediterranean diet,
is based on olive oil, is now considered to be very healthy.
Foods
are frozen or tinned are never as tasty as fresh foods.
‘Foodies’ is a name used today in the UK for people
really enjoy eating.
Turkey,
is where Europe meets Asia, is an important bridge between cultures.
Gourmets are people
see food as a serious hobby.
4 Look at the sign for the Northern Restaurant and complete the information
below using in, from, until, during, on, before, or to.
T h e N o rt h e r n R e stau r a n t
Open Tues–Sun, 6.30 p.m.–11 p.m.
Italian night Thurs. Last bookings Wed 10 p.m.
Closed 10–27 Feb.
The Northern Restaurant is open
book
6
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the evenings. It’s open
3
11 p.m.. Unfortunately, it isn’t open
5
Mondays. There’s a special Italian night
7
closed
1
10 p.m.
9
1 7 days
8
4
2
6.30
the day and it’s closed
6
Thursday, but you must
Wednesday evening. Next month, the hotel will be
10
the 10th
11
the 17th of February.
7
1 Complete the table with the appropriate verb or noun.
Verb
Noun
receive
reception
reserve
1
2
confirmation
inform
3
accommodate
4
locate
5
6
cancellation
2 Read the text and answer the questions.
Turning the tables
There has never been a more important time for the hospitality
and tourism industries to employ top-class waiters, sommeliers,
and reception staff. Staff in front-of-house are the first people you
see when you walk in the door, and the last when you leave. That’s
what the customer remembers. Customers expect good food. They
also want good service.
For all front-of-house staff, it’s important to have an immaculate
appearance, a pleasing personality and good social skills. They must
know who likes conversation and who wants to be left alone, and they must give attention to details and
possibly predict what the customer wants.
A top-class waiter also has to know about all the items on the menu including wine. Serving food is no
longer just about laying tables and carrying plates. Pay, conditions and career opportunities are actually
better than in the kitchen.
1 Name three front-of-house hotel or restaurant staff members.
2 What do customers want from a restaurant?
3 Name three qualities a good front-of-house person should have.
4 In what ways is a front-of-house career better than cooking?
3 Find eight words relating to food service.
The words read from left to right (→)
and top to bottom (↓).
waiter sommelier neat
tidy uniform service
customer chef
c
h
e
f
z
t
o
n
s
c
w
w
s
o
s
i
i
s
o
i
l
a
e
h
e
d
j
e
m
o
a
i
c
w
r
y
h
l
m
w
e
t
i
j
v
e
b
t
e
b
n
e
a
t
i
a
r
i
l
a
i
r
n
e
c
s
w
j
i
z
o
h
a
l
e
c
h
o
e
n
z
c
u
s
t
o
m
e
r
l
u
n
i
f
o
r
m
s
i
w
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7
8
1 Put the words in the correct order to make kitchen hygiene and food safety guidelines.
1
2
3
4
make sure / clothing / hygienic / you / clean, / Please / always wear
compulsory / a cap / Wearing / in the kitchen / is
your hair / have to / You’ll / tie / back
be scrubbed / At the end of / all work surfaces / each shift / have to / and cleaned
2 Choose the correct words to complete the sentences.
1
2
3
4
5
You must / needn’t remember to wash your hands after touching raw food, to prevent contamination.
I can’t / must inform Chef if I have an infection – he’ll decide if it is OK for me to work.
You don’t have to / mustn’t use the slicer without the guard because you might cut yourself.
There’s no eating in the food preparation area, so you don’t have to / can’t chew gum.
You mustn’t / needn’t put food in the general rubbish bin – use the correct food bin.
3 Complete the sentences using the words listed below.
roll out glaze hazard overlapping roughly stiff whites zero tolerance contamination
1 The trainees changed into their
2
3
4
5
6
7
8
before they started work in the kitchen.
Chef has a
policy towards anyone who doesn’t follow the hygiene rules.
It’s important to keep the work surfaces clean to help prevent food
.
Jewellery can be a
. It might fall into the food.
Beat the egg whites until they are
.
the pastry and cover the bottom and sides of the flan tin.
Chop the vegetables
and add them to the stock.
In French apple flan, the apple slices are
and covered in a
.
4 Match the words (1–9) with the descriptions of the food processes (a–i).
1
2
3
4
5
6
7
8
9
8
Scatter over the top.
Slice into thin, narrow strips.
Press to get all the liquid out.
Throw away.
Put into boiling water for a few minutes.
Mix together.
Make a circular movement or fold.
Dampen with liquid.
Cover with water and leave.
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a
b
c
d
e
f
g
h
i
blanch
blend
discard
soak
sprinkle
moisten
shred
roll
squeeze
9
1 Complete the instructions using the words listed below.
minutes pastry dough butter rub flan
Chef: OK, we’re going to make a French apple
a
Boy: 2
It’s flour and
1
. It’s quite simple. First we need
case. How do we make pastry?
3
mixed with water.
Chef: Yes, that’s right. First, sift the flour with a pinch of salt and
tablespoon of sugar and mix it in. Then mix to a stiff
we need to leave it for about 30
4
5
in the butter. Next, add a
with a little cold water. Then
.
6
2 Read the recipe and complete the instructions using the verbs listed below.
season mash remove squeeze chop peel
1
2
3
4
5
6
seeds from chillies
juice from limes
avocado and remove stone
avocado and coriander
or liquidize chillies, lime juice, avocado and coriander
with salt and pepper
Mexican guacamole
2-3 green chillies
large bunch coriander
2 limes
salt and black pepper
3 ripe avocados
3 Complete the sentences with have to, needn’t or mustn’t and
the correct form of the verbs listed below.
clean wear tell handle wash mop use store
1
2
3
4
5
6
Chef if you’re not feeling well.
You
You
food if you’ve got open cuts.
The kitchen porters clean the rubbish bins. You
them.
Everybody
their hands in the hand-wash basin.
(we) the floor after every shift?
Cooked and raw foods
separately.
7 You
8 You
the meat slicer when the guard is off.
your cap in the staff dining room. None of us do.
4 Match the dishes (1–6) with the flags (a–f).
1
2
3
4
5
6
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9
10
1 Match the beginnings (1–8) with the endings (a–h) to make popular desserts.
1
2
3
4
5
6
7
8
a
b
c
d
e
f
g
h
Vanilla
Blackcurrant
Crème
Chocolate
Profiteroles
Fruit
Summer
French Apple
tart
pudding
salad
with chocolate sauce
mousse
ice cream
brûlée
sorbet
2 Label the equipment diagram with the words listed below.
feed tube pusher spindle lid blade disks speed selector handle bowl motor unit
1
9
2
1
2
3
4
5
6
7
8
9
3
4
8
5
6
7
3 Match the parts of the mixer (1–9) with the descriptions (a–j).
1
2
3
4
5
6
7
8
9
10 disks
motor unit
spindle
speed selector
bowl
handle
blade
lid
feed tube
pusher
a
b
c
d
e
f
g
h
i
j
part containing the motor and the various circuits making the appliance work.
blades that can replace the cutting mechanism to grate or mince food.
device that pushes food into the bowl.
propeller blade that mixes or grinds food as it turns.
part used to pick up and move the bowl.
shaft that transmits the motor’s movement to the blade or disks.
device used for controlling the rotation speed of the blade or disks.
conduit in which food is placed.
container in which food or ingredients are placed.
removable part covering the bowl.
4 Choose the correct word to complete the sentences.
1 Put the dirty plates into the
a cupboard
b bin
2 You use a
a blender
.
c blender
to make meringue.
b whisk
c knife
3 When you make a tart you cook it in the
a deep fryer
10
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b grill
c oven
d dishwasher
d sieve
.
d frying pan
11
1 Label each section or person in the restaurant kitchen diagram using the words listed below.
pot and pan sink dishwasher pre-rinse sink dirty dish table waiter chef gas range
hot plate oven hot food table
1
10
2
9
3
4
1
2
3
4
5
6
7
8
9
10 5
8
6
7
2 Find ten words relating to cooking methods.
The words read from left to right (→)
and top to bottom (↓).
bake barbecue boil deep fry fry grill poach roast steam stew
b
a
k
e
h
z
p
b
o
r
a
e
l
e
s
r
o
q
s
g
r
s
r
e
r
o
a
s
t
f
b
o
i
l
d
k
c
g
e
r
e
z
o
h
u
o
h
n
w
y
c
q
e
n
q
s
i
r
s
k
u
d
g
r
i
l
l
e
v
e
e
o
s
c
e
r
d
h
g
s
r
g
s
t
e
a
m
j
z
q
d
e
e
p
f
r
y
p
o
r
3 Rearrange the words to make sentences in the Past Simple.
1
2
3
4
she / ask for / dessert / without cream
chef/ cook / wonderful / a / meal
he/ key in / reservations data / the
waiter / the / open / bottle of champagne / a
4 Make words from the letters in italics to complete the menu.
1
2
3
4
5
6
Basil and atotmo soup.
Red nonio tart.
shomurom pâté.
kudc’s reliv pâté.
slemou marinière.
Goat’s cheese dasal.
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11
12
1 Complete the dialogue using some or any.
Man: Do you have
Waiter: Yes, there’s vanilla, chocolate and strawberry.
Man: I’d like
Woman: Do you have
Waiter: I’m afraid we don’t have
Woman: That would be nice. Thank you.
Waiter: Would you like
Man: No, thanks.
1
2
ice cream?
chocolate and vanilla please. What about you Emma?
3
fresh fruit salad?
4
5
left. Would you like some fresh fruit instead?
more wine?
2 Match the questions and statements (1–8) with the replies (a–h) to make dialogues.
1
2
3
4
5
6
7
8
Who ordered the Champagne?
Where are the disabled toilets?
Do you have ID?
Can we start a tab behind the bar?
What soft drinks have you got?
Can we order drinks at the bar?
The table by the door is very noisy.
I can’t serve you any more drinks.
a
b
c
d
e
f
g
h
OK, OK. We’ll drink up.
Yes, I’ll ask them to calm down.
If you take a seat, I’ll send the waitress over.
Just on the left near the door.
The table in the corner.
Um … no. We’ll have a Coke and a 7Up.
Certainly, sir. What name is it?
We’ve got Coca-Cola, Fanta, or 7Up.
3 Read the text and answer the questions.
Chocolate
The name chocolate comes from Mexico. It was discovered by the Mayans more than a thousand years ago.
The people of Central America used cocoa beans as a currency – one avocado was worth three beans, ten
beans bought a rabbit. The Aztecs collected taxes in the form of cocoa beans. Christopher Columbus brought
drinking chocolate to Spain early in the 16th century. It was a little bitter for European tastes, so they added
milk and sugar. They also took out the chilli and added another Mexican spice, vanilla. By 1770, chocolate
was a luxury item in Europe. In 1828, Mr van Houten from Holland discovered how to extract cocoa butter and
cocoa powder from the bean.
1
2
3
4
Where does the name chocolate come from?
As well as making a drink, how did the Central Americans use chocolate?
What did Europeans take out and add to chocolate?
What did van Houten discover?
4 Match the job titles (1–9) with the job descriptions (a–i).
1
2
3
4
5
6
7
8
9
12
baker
dishwasher
executive chef
food preparation worker
head cook
kitchen manager
line cook
short order cook
sous chef
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a
b
c
d
e
f
g
h
i
person who is in charge of the staff in the back of the house
person who cleans dishes, floors, restrooms
cook that helps with food preparation, but may not have training
chef that is second in command
specializes in fast-food, simple cooking
helps other cooks by doing odd jobs such as slicing and portioning
specializes in baking bread and desserts
highest cook, trained in culinary arts
cook with the most seniority and experience
13
1 Match the menu sections (1–10) with the menu items (a–j).
1
2
3
4
5
6
7
8
9
10 Dessert
Starters
Specialties
Refreshments
Seafood
Sides
Kids Menu
Sandwiches
Wine list
Salads
a
b
c
d
e
f
g
h
i
j
Big Daddy’s Cheeseburger with fries
Homemade Iced Tea
Junior Spaghetti and Meatballs
Apple pie a la mode
Mouth watering garlic cheese toast
Mashed potatoes
Chef’s Spicy Ribs
Lemon and herb glazed Tuna
Seasonal tossed greens
1/2 litre house white
2 Choose the correct word to complete the sentences.
1
2
3
4
5
6
7
8
I’m sorry, but our kitchen (stops/closes) at 11:00 p.m.
Would you like anything for (sweets/dessert)?
How was (all/everything)?
Our (house/home) wine is Rioja Reserva from Spain.
Would you like to take a look at our wine (description/list)?
Our (special/speciality) is a Seafood Platter.
We stay open until the last customer (leaves/goes).
A (sampler/tasting) plate gives you a chance to try several different items at once.
3 Match the words below with the drink groups in the table. Some words may be used
more than once.
draught sweet still light mixer red bitter sparkling full-bodied lager soft drink double dry white medium fizzy single rose magnum
Beers
Wines
sparkling
Spirits
Non-alcoholic
sparkling
4 Correct the mistakes in the sentences.
1
2
3
4
Can ask you them to calm down?
The under-age drinkers order what did?
What other soft drinks you have got?
Who break the glass on the terrace?
Tourism
13
14
1 Correct the mistakes in the sentences.
1
2
3
4
Did leave the men the bar quietly?
For what drinks did table 3 ask?
Have the glass you removed from the terrace?
Who does want to start a tab behind the bar?
2 Read the text and answer the questions.
Rioja
Rioja is a region of Spain with a long history of wine making. Rioja vineyards, especially those for making
red Rioja, were planted long before Romans arrived in the area. Eighty per cent of Rioja production is red
wine. Four different kinds of grape are used, and it is the Tempranillo grape that gives the wine most of its
flavour. Rioja is labelled for quality according to the type of aging the wine has had. Typical aging examples
are: Vino de Crianza – at least three years old, with one year in a cask; Reserva – three years old, with at least
one year in an oak cask; Gran Reserva – three years in an oak cask plus three years in a bottle.
1
2
3
4
5
6
Where is the Rioja region?
Did the Romans bring the first wines to Spain?
How many types of grapes are used to make the red Rioja?
What is the minimum age of a bottle of Vino de Crianza?
How is the Reserva different from the Crianza?
Is the Gran Reserva aged only in oak?
3 Look at the menu. Decide if the items are Starters (S), Main courses (M), or Desserts (D).
1
2
3
4
5
14
Chocolate Cheesecake
Soup of the day
Ice Cream
Fillet Steak
Sea Bass
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Menu
6 Goat’s cheese and red onion tart
7 Breast of Chicken
8 A selection of cheeses
9 Seasonal fruit compote
10 Chicken liver pate
15
1 Complete the sentences with the words listed below.
allergy meal bottle recommend fresh
1
2
3
4
5
for the main course?
What can you
The sea bass is
in today.
Is everything alright with your
?
Could we have another
of wine?
Does this dish contain nuts? I have a food
.
2 Choose the correct word to complete the sentences.
1
2
3
4
5
6
7
8
Mango sorbet is a sort of water ice / ice cream.
Fruit compote is a mix of fresh / stewed fruits.
Dolcelatte is a strong / creamy blue cheese from Italy.
Manchego is a creamy / strong sheep’s milk cheese from Spain.
An Americano is a small / regular black coffee.
A latte is a black / milky coffee.
An espresso is a small strong / milky coffee.
A cappuccino is a coffee with frothy / creamy milk on top.
3 Complete the sentences with the words and phrases listed below.
few enough how many more many a little another how much much some
1
2
3
4
5
6
corked bottles of wine.
Our supplier is very good. We don’t get
A:
people order three courses for lunch?
B: Very
. Two courses are
for most people.
The dessert is quite light – there isn’t
cream in it.
A:
bread is left?
B: Only two pieces. And we need some
butter, too.
Can I have the fish with just
of the salsa?
Table 5 have ordered
bottle of Rioja and they’d like
mineral water.
4 Complete the sentences with the Present Simple or Present Continuous form of the verbs
in brackets. Use short forms if appropriate.
1
2
3
4
We
(not serve) meals outside today because it’s too cold.
The waiter will be here in a moment. He
(just check) tonight’s menu with the chef.
(arrive) on Monday evening at eight o’clock.
Mr and Mrs Kohl
We sometimes
(reserve) a table at La Hosta, but tonight we
(eat)
at Palino’s.
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15
16
1 Complete the sentences with a word or phrase from each box, as shown in the example.
A
memorable involves alternate
time junk working
B
weeks a lot of hard work food conditions consuming meal
My work schedule is very good. We work early and late shifts on alternate weeks .
1 Our
are very good. We get good pay and training.
2 Building up a business
.
3 In the UK so many children eat
which is bad for their health.
4 I think the most
I’ve ever had was in a restaurant in Lima.
5 People think that cooking good food takes a lot of time, but really it needn’t be
.
2 Match the jobs (1–7) with the tasks (a–g).
1
2
3
4
5
6
7
assistant manager
cashier
concierge
hall porter
executive housekeeper
laundry attendant
maitre d’
a We have to make sure the rooms are all properly cleaned and
available for guests.
b Some guests would like help with making theatre reservations.
c Who takes responsibility when the manager is not there.
d The money taken in the bar has to be counted and banked.
e Sheets need to be folded and towels neatly piled on the shelves.
f The guests need help with their luggage while they check out.
g The dining area needs to be rearranged for a private function, a
buffet and a formal dining room.
3 Match the verbs (1–7) with the phrases (a–g) to make instructions about kitchen safety and hygiene.
1
2
3
4
5
6
7
wear
scrub
tie back
report
wash
keep
follow
a
b
c
d
e
f
g
the kitchen rules and regulations
long hair.
clean whites every day.
all the work surfaces.
any illnesses or infections.
raw and cooked foods separate.
hands in the hand-wash basin.
4 Complete the text using the words listed below.
options allergic organic diets smoke-free allergy allergy-tested food allergies
The hospitality industry has to respond to its customers’ demands.
1
to cigarette smoke is
very common, so many hotels and restaurants are now completely
2
If people are
3
to dust mites, they will ask for rooms without carpets and for
Many people suffer from
6
5
can usually be catered for if kitchens are informed in advance. Vegetarian
chemicals are often available too.
Tourism
sheets.
, so kitchens have to prepare special menus. Special
are almost always offered on menus nowadays, and natural
16
4
8
7
choices – free from artificial
17
1 Look at the pictures and complete the sentences about Bruno’s bad day.
1 When Bruno arrived at work this morning he fell on the slippery
2 He picked up a
bag of potatoes and strained his
3 He took salt from the
and found it was caustic soda.
and hurt his
.
.
2 Write sentences describing these Greek dishes using the notes provided and the words and phrases below.
baked served type of made cooked
1
Kleftiko
• in oven (slowly)
• roast lamb or goat
• potatoes
2
Baklava
• dessert
• honey and nuts
• after main course with coffee
3 Rearrange the words to make expressions used by a waiter.
1 the menu here’s
2 ready you to are order
3 drinks any can you I get
4 non-smoking smoking you like or would
4 Match each type of knife (a–d) with its description (1–4).
1 Bread knife Serrated knife used for cutting
fresh bread.
2 Cook’s knife Knife with a range of uses,
from cutting meat to chopping
fresh herbs.
3 Carving knife Knife with a narrow blade
used to slice pieces of cooked meat
into portions.
4 Cleaver Knife with a wide rigid blade
heavy enough to break bones.
a
b
c
d
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17
18
1 Choose the correct words to complete the sentences.
1 French fries are cooked in the
a oven
b frying pan
.
c deep fat fryer
d food processor
2 We make soup using the liquid in the
a stockpot
b blender
3 Food is kept warm under the
a heat lamps
b grill
4 Each chef has their own
a cupboard
b oven
.
c refrigerator
d saucepan
.
c oven
d hob
.
c worktop
d work station
2 Complete the sentences with this, that, these or those.
1 Right.
2 Loot at this menu.
menu here is today’s menu.
are the dishes I want you to prepare.
’s tomorrow’s menu over on the board.
are tomorrow’s dishes over there.
desserts here are ready for the dining room.
3
4
5
3 Complete the text with must or have to.
Carlos and Emily work in the kitchen. They
morning. Also, they
2
5
prepare the vegetables for lunch every
chop onions and peel carrots. They
the hand basin before touching food. They
they
1
clean the bins regularly. They
4
3
wash the kitchen floors every day and
6
remember to put the rubbish in the
correct bins for food or general rubbish.
4 Choose the correct verb to complete the sentences.
1 We have to julienne the carrots and
the onions.
a cut
b prepare
c chop
d break
2 The kitchen porters
the potatoes before boiling them.
a slice
b strain
c beat
d pour
3 You have to
the broccoli and cauliflower into florets before boiling.
a prepare
b fold
c stir
d break
4
the egg whites together to make meringue.
a Whisk
b Cut
c Blend
d Stir
18
Tourism
wash their hands in
Answer Key
Unit 1
11 2
3
4
5
6
Unit 4
1 1 fresh
2nd May
7th November
24th December
15th February
30th August
27th May
3 1 an
2 the
3 a
4 an/ the
5 a
6 a/ the
4 1 cut / finger
2 fire exit / fire alarm
3 shock / toaster
Unit 2
1 1 some
2 A
3 some
4 an
5
6
7
8
some
a
a
some
2
3
4
5
Can I smoke in here?
Shall I check your reservation?
Could I have a menu?
Would you like some more?
3 1 f 2 a 3 c 4 e 5 d 6 b
4 1 much
2 a lot of
3 a lot of
4 many
Unit 3
1 1 March
2
3
4
5
6
Saturday
November
December
Wednesday
April
5
6
7
8
a lot of
much
a lot of
many
2 cocktail
3 beer
7
8
9
10 11 12 July
Tuesday
Thursday
Friday
October
January
4 gin
5 wine
6 Bacardi
3 1 b 2 g 3 f 4 e 5 d 6 a 7 c
4 1 that
2 that
3 these / those
risotto
compote
breast
asparagus
chilli
tart
sea bass
mango
1
2
3
7
12 14 dessert
pistachio
salsa
espresso
brie
nuts
4 stir e
5 chop c
6 julienne b
4 1 ice bucket
4 aperitif
5 security
2 beat a
3 mash f
2 corked
3 chilled
Unit 5
1 1 blackcurrant
6
7
8
9
10
apple pie
camembert
mozzarella
fruit salad
ice cream
2
3
4
5
Missing word: chocolate mousse
danish blue
manchego
vanilla
raspberry
2 1 beater ejector
2 tilt-back head
3 speed control
4 stand
5 turntable
6 mixing bowl
7 beater
3 1 T 2 F 3 F 4 T 5 T The missing word is cancellation.
2 1 still
2
3
6
8
9
10 11 13 3 1 grate d
2 1 Would you like ice and lemon?
4 frothy
5 milky
6 regular
2 AcrossDown
2 1 b 2 c 3 d 4 a
2 strong
3 stewed
4 This
5 those
6 F 7 F 8 T 9 T 10 F
Unit 6
1 1 i 2 h 3 a 4 b 5 e 6 c 7 f 8 d 9 j 10 g
2 1 c 2 e 3 g 4 d 5 a 6 f 7 b
3 1 that / which
2 which
3 that / which
4 1 in
2
3
4
5
6
from
until / to
during
on
on
4 who
5 which
6 who
7
8
9
10 11 by / before
on
for
from
to / until
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19
Answer Key
Unit 7
1 1 reservation
2 confirm
3 information
4 accommodation
5 location
6 cancel
2 1 waiter/waitress, sommelier, receptionist
3
2
3
4
Good food and good service
An immaculate appearance, a pleasing
personality, and good social skills
Pay, conditions, and career opportunities
are better.
c
n
h w a i t e r
c
e
a
u
f
t
s
s e r v i c e t
t i d y
o
m
e
s o m m e l i e r
u
n
i
f
o
r
m
Unit 10
1 1 f 2 h 3 g 4 e 5 d 6 c 7 b 8 a
2 1 pusher
2
3
4
5
6 e 7 d 8 j 9 h 10 c
4 1 d 2 b 3 c Unit 11
1 1 pot and pan sink
2
3
4
5
2
Unit 8
1 1 Please make sure you always wear clean,
2
3
4
hygienic clothing.
Wearing a cap in the kitchen is compulsory.
You’ll have to tie your hair back.
At the end of each shift all work surfaces
have to be scrubbed and cleaned.
2 1 must
4 can’t
5 mustn’t
3 1 whites
5
6
7
8
2 must
3 mustn’t
2 zero tolerance
3 contamination
4 hazard
stiff
Roll out
roughly
overlapping / glaze
4 1 e 2 g 3 i 4 c 5 a 6 b 7 h 8 f 9 d
Unit 9
1 1 flan
2 pastry
3 butter
2 1 remove
4 chop
5 mash
6 season
3 1 have to tell
5
6
7
8
2 squeeze
3 peel
2 mustn’t handle
3 needn’t clean
4 has to wash
Do we have to mop
have to be stored
mustn’t use
needn’t wear
4 1 e 2 f 3 d 4 b 5 c 6 a
20
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6
7
8
9
10 dishwasher
pre-rinse sink
dirty dish table
waiter
b a r b
a
o
k
i
e
l
r
o
p o a c
s
s t e
f r
chef
gas range
hot plate
oven
hot food table
e c u e
h
g
r
i
l
l
s
t
e
a
m
d
e
e
p
f
r
y
w
y
3 1 She asked for dessert without cream.
2 Chef cooked a wonderful meal.
3 He keyed in the reservations data.
4 The waiter opened a bottle of champagne.
4 1 tomato
2 onion
3 mushroom
Unit 12
1 1 any
4 rub
5 dough
6 minutes
spindle
motor unit
speed selector
speed tube
disks
3 1 b 2 a 3 f 4 g 5 i 6
7
8
9
10 lid
blade
handle
bowl
2 some
3 any
4 duck’s liver
5 moules
6 salad
4 any
5 some
2 1 e 2 d 3 f 4 g 5 h 6 c 7 b 8 a
3 1 Mexico.
2
3
4
It was used as currency/ money.
They took out chilli and added milk, sugar
and vanilla.
He discovered how to extract cocoa butter
and cocoa powder from the bean.
4 1 g 2 b 3 h 4 f 5 i 6 a 7 c 8 e 9 d
Answer Key
Unit 13
4 1 aren’t serving
2
’s just checking
3 are arriving
4 reserve, ’re eating
1 1 d 2 e 3 g 4 b 5 h 6 f 7 c 8 a 9 j 10 i
2 1 closes
2 dessert
3 everything
4 house
5
6
7
8
list
speciality
leaves
tasting
Unit 16
1 1 working conditions
3
Beers
Wines
Spirits
Non-alcoholic
draught
sparkling
dry (gin)
sparkling
lager
full-bodied
white (rum)
mixer
bitter
dry
double
still
light
sweet
single
soft drink
red
fizzy
white
medium
2 1 c 2 d 3 b 4 f 5 a 6 e 7 g
3 1 c 2 d 3 b 4 e 5 g 6 f 7 a
4 1 Allergy
magnum
4 1 Can you ask them to calm down?
2 What did the under-age drinkers order?
3 What other soft drinks have you got?
4 Who broke the glass on the terrace?
Unit 14
2 What drinks did table 3 ask for?
3 Have you removed the glass from the terrace?
4 Who wants to start a tab behind the bar?
2 1 Spain
2
3
4
5
6
No
Four
Three years old
It’s aged for at least one year in an oak cask
No – three years in oak plus three years in
the bottle.
3 1 D 2 S 3 D 4 M 5 M 6 S 7 M 8 D 9 D 10 S
Unit 15
1 1 recommend
4 bottle
5 allergy
2 1 water ice
5
6
7
8
2 fresh
3 meal
2 stewed
3 creamy
4 strong
2 smoke-free
3 allergic
4 allergy-tested
5
6
7
8
food allergies
diets
options
organic
2 heavy / back
3 cupboard
2 1 Kleftiko is baked/ cooked slowly in the oven.
1 1 Did the men leave the bar quietly?
involves a lot of hard work
junk food
memorable meal
time-consuming
1 1 floor / knee
rose
2
3
4
5
Unit 17
light
It is a type of roast lamb or goat. It is served with Greek Salad.
2 Baklava is a type of dessert. It is made of
honey and nuts. It is served after the main
course with coffee.
3 1 Here’s the menu.
2 Are you ready to order?
3 Can I get you any drinks?
4 Would you like smoking or non-smoking?
4 1 d 2 b 3 c 4 a
Unit 18
1 1 c 2 a 3 a 4 d
2 1 This
4 Those
5 These
3 1 have to
4 have to
5 have to
6 must
2 These
3 That
2 have to
3 must
4 1 c 2 a 3 d 4 a
regular
milky
strong
frothy
3 1 many
2
3
4
5
6
How many/ few/enough
much
How much/ more
a little
another/ some
Tourism
21
acknowledgements
The publisher would like to thank the following for their kind permission to reproduce
photographs and other copyright material:
Illustrations by: Harry Venning p1, 17 (cartoon); Oxford Designers and
Illustrators pp5, 10, 11, 17 (knives)
Photographs: Alamy Images pp1 (david sanger photography), 17 (kleftiko/Simon
Reddy), (baklava/Bon Apetit); OUP p7 (Push/Digital Vision).
Cover image by: OUP (Chefs preparing food/Stockbyte)
3
www.oup.com
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