FRED MAYTAG AWARD WINNER
Pierce Commercial Laundry Distributors, LLC
From left: John Alexander, Kent Walters, Kim Pierce, The Maytag Repairman
Clay Jackson, George Pierce, Laura Battistella and Craig Kirchner.
50th Annual
Commercial Laundry Sales Meeting
February 28-March 2, 2008 • The Phoenician Resort • Scottsdale, Arizona
Celebrating 50 Years of Dependability
I
N THE SUMMER OF 1958, Elvis was king. Gas was 25 cents a gallon. The average cost
of a new house was around $13,000. And Maytag entered the commercial laundry
market with Model 123CM, a specialized application of the company’s wildly popular
domestic washer designed to maintain the highest quality in engineering, workmanship,
material and performance. The following is an abbreviated history of Maytag Commercial
Laundry and the remarkable success we have experienced during the past 50 years.
1975
1958
To serve the growing needs of a mobile
population, Maytag organized a network of
commercial laundry distributors to provide
dependable sales and service to both selfserve laundries and apartment buildings.
1962
Maytag introduced washers and
dryers activated by plastic tickets to
the commercial laundry industry. This
introduction represented the first major
design change since coin meters were
affixed to washing machines in the 1930s.
1963
In this year, Maytag was the first to bring
to market the Dial-a-Fabric™ commercial
washer. This design made it possible to set
a complete and correct wash cycle with a
single control.
1973
Responding to market needs, Maytag
introduced a large capacity commercial
dryer to both coin laundry stores and
on-premise laundry facilities like nursing
homes and hospitals.
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1977
Maytag responded to the needs of the
inflation-ridden marketplace by introducing
washers and dryers that featured variableprice coin slides. These machines made
pricing adjustments easy to do at little cost.
1987
Maytag introduced front-load washers
to provide the commercial laundry
marketplace with equipment that could
handle larger loads.
To set a higher standard, Maytag
introduced Highlander Center™ concept
stores. These distinctive stores were built to
standards embodying the Scottish spirit of
economy with craftsmanship.
1969
Maytag introduced the single-load
stacked dryer to the commercial laundry
marketplace. This new product offered
coin store owners a number of advantages
like space savings, gas savings and offered
a wider choice of settings for handling
washable apparel. Maytag also introduced
updated concept stores named Maytagequipped Home Style Laundry Centers™
this year.
1988
Maytag introduced another industry first
with its customer-friendly Computer
Trac® washers and dryers. They offered
features like coin-countdown, special
pricing and time-remaining in cycle. In this
year, Maytag also introduced the Maytagequipped Just Like Home™ store concept.
1992
Taking technology one step further,
Maytag introduced the industry’s first
accountability system with its Accu Trac™
system. This electronic auditing system,
offered on both washers and dryers,
provided apartment operators with the
ability to make sure they received a fair
share of all money collected in their
laundry rooms.
1997
Maytag took the industry by storm with
the introduction of a new high-efficiency
horizontal-axis commercial washer that
used significantly less water and energy
than traditional top-load models.
2000
In this year, Maytag introduced a
chemical injection kit that enabled hotels,
restaurants, health care and institutional
users to automatically add measured
amounts of detergent to the wash load.
2003
Responding to increasing utility costs,
Maytag launched a new line of ENERGY
STAR®-qualified top-load washers. The
company also began offering an industryexclusive 5-year parts warranty on select
coin-operated equipment.
2006
In March 2006, Maytag was acquired
by Whirlpool Corporation. Soon after,
Whirlpool CEO Jeff Fettig announced
plans to maintain and expand Maytag’s
leadership position in the commercial
laundry segment.
2007
During this year, Maytag introduced the
Speed Zone™ concept, where customers
can complete their laundry quickly and
efficiently.
2008
Maytag continues to offer more energysaving solutions than any other brand.
Maytag Energy Advantage™ equipment
continues to remain on the cutting edge
of design and performance for coin
laundry, multi-housing and on-premises
applications.
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
April 2008
TO: All Maytag/Whirlpool Commercial Laundry Trade Partners
RE: 50 Years of Success
We’ve come a long way! Since the first Maytag Commercial washer rolled off the assembly
line in 1958, we have shared in the growth of an exciting industry. Fifty years later, we share in
the incredible opportunity that exists to help our customers achieve new levels of profitability.
Thanks to the powerful line of Energy Advantage™ products, we are well positioned to make
even more history in the years ahead.
The theme of the 50th Annual Commercial Laundry Sales Meeting, held at The Phoenician
Resort in Scottsdale, was “A Bright Past, A Brilliant Future.” Highlights of the meeting included:
•The opportunity to learn more about the “Next Generation” of Maytag and Whirlpool brand
washers and dryers engineered for the coin laundry, multi-housing and on-premises market
segments.
•An inside look at new advertising/marketing initiatives designed to ensure Maytag and
Whirlpool maintains its leadership position in the industry, with innovative products that
decrease utility costs and enhance profits.
•The privilege of recognizing top-performing Maytag and Whirlpool trade partners for their
extraordinary successes during the past year.
On behalf of the entire Maytag/Whirlpool Commercial Laundry team, I want to congratulate all
trade partners for your outstanding performance during 2007. Here’s to the next 50 years —
and to an even more brilliant future!
Sincerely,
Craig Kirchner
Director, Commercial Laundry
Whirlpool Corporation
Whirlpool Corporation, 2000 M-63, Benton Harbor, Michigan 49022
www.MaytagCommercialLaundry.com • www.WhirlpoolCommercialLaundry.com
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
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AWARD WINNERS
Fred Maytag
Award
Pierce commercial laundry distributors, LLC
From left: John Alexander, Kent Walters, Kim Pierce, The Maytag Repairman Clay Jackson,
George Pierce, Laura Battistella and Craig Kirchner.
Maytag
Multi-Housing Award
HERCULES CORPORATION
From left: John Abraham, Steve Beckerman, Hans Henke, Christine Franke, The Maytag Repairman
Clay Jackson, Andrew May, Mark Eisler, Craig Kirchner, Matthew Reich, Dick Ruel and Jay Osman.
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AWARD WINNERS
Maytag
On-Premises Award
John Morris Equipment & Supply Co.
From left: The Maytag Repairman Clay Jackson, Terry Gideon and Craig Kirchner.
Maytag
Marketing Excellence Award
Equipment marketers
From left: Craig Kirchner, Katie Weitzman, Sue LaMaina, The Maytag Repairman Clay Jackson,
Dick LaMaina, Bob LaMaina, Dick Ruel and Larry LaMaina.
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
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AWARD WINNERS
Maytag
Red Carpet Service Award
SERVICE DIRECTIONS, INC.
From left: Neal Melandovich, Barry Heller, Dick Ruel, Ed Qualter, Ron Garfunkel, Andy Tegan,
Sande Breakstone, The Maytag Repairman Clay Jackson, Steve Jagde and Craig Kirchner.
Maytag
Top Sales Achievement Award
BDS Laundry Systems
From left: Randy Karn, Todd Stoltz, Karen Ganter, The Maytag Repairman Clay Jackson, Patrick
Reddin, David DeMarsh, Danielle DeMarsh, Craig Kirchner, Erica DeMarsh-Ginkel and Tom Jessen.
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AWARD WINNERS
Maytag
Energy Advantage Award
MAC-GRAY CORPORATION
From left: Randy Karn, David Selib, Mike Lento, The Maytag Repairman Clay Jackson, Phil Emma,
Dick Ruel and Craig Kirchner.
Maytag Outstanding
First Year Performer Award
Tri-State laundry equipment
From left: Kent Walters, Kevin Lawson and Craig Kirchner.
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
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AWARD WINNERS
International Distributor
of the Year Award
Pasvens ITALY
From left: Mike Jennings, The Maytag Repairman Clay Jackson, Alessandro Pasini, Nick Koukourakis
and Craig Kirchner.
International
Top Sales Achievement Award
Richard Jay laundry equipment
From left: Nick Koukourakis, Ted Battistone, Mark Kennedy, Libby Baldwin, The Maytag Repairman
Clay Jackson, Carolyn Kirk and Craig Kirchner.
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5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
AWARD WINNERS
Whirlpool
Sales Excellence Award
Fowler Equipment Company
From left: Randy Karn, Dean Fowler, Doug Fowler, Dick Ruel and Craig Kirchner.
Whirlpool
Multi-Housing Award
Dadson washer service
From left: Randy Karn, Rod Goldberg and Craig Kirchner.
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
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AWARD WINNERS
Whirlpool Outstanding
First Year Performer Award
HARCO COMPANY, LTD.
From left: Bob Stevens, Craig Kirchner and Rob Jackson.
Congratulations to these
additional award winners!
M aytag m u lti - l oad wash er award
Great Lakes Commercial Sales, Inc.
M aytag M u lti - l oad dryer award
Northwest Laundry Supply
M aytag T o p - L oad wash er Award
Coin & Professional Equipment Company (C-PEC)
M aytag S ingl e - L oad dryer Award
HARCO Company, Ltd.
M aytag F r o nt- L oad Wash er Award
Coinamatic Leasing Corporation
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AWARD WINNERS
2007 Maytag Star Performer Awards
Lakeside Laundry
Equipment Co.
Mac-Gray Corporation
Web Service Company
Elite Equipment Co.
Hunt’s Laundromatics
Best Wash Inc.
Fowler Equipment Co.
Wolf’s Distributing
Northwest Laundry Supply
Coinamatic Leasing
Corporation
Richard Jay
Laundry Equipment
Commercial Laundry
Distributors Ltd.
BDS Laundry Systems
JLA, Inc.
Northwest Laundry
Supply West
Hercules Corporation
Equipment Marketers
SECAFIM FRANCE
Gooder Equipment
Hildreth’s Commercial
Laundry Service
Great Lakes Commercial
Sales, Inc.
John Morris Equipment Co.
HARCO Company Ltd.
ELDIS, Inc.
Pierce Commercial Laundry
Distributors, LLC
Mendenhall Equipment Co.
Sitepra
Intertrade Chile
MAYLAV
MEJORES MARCAS
Midland Commercial
Sales and Service
Services Directions, Inc.
Pasvens s.r.l.
C-PEC
2007 Maytag Service Awards
Great Lakes Commercial
Sales, Inc. – Wyoming, MI
Washco Laundry Equipment
C-PEC – Phoenix
C-PEC – Tucson
Miller Sales Corp.
Service Directions, Inc.
Mac-Gray Corporation
Best Wash Inc.
Fowler Equipment Co.
Northwest Laundry Supply
BDS Laundry Systems
Commercial Laundry
Distributors Ltd.
Hercules Corporation
Caldwell & Gregory, Inc.
John Morris Equipment Co.
Equipment Marketers
Pride Laundry Systems
Justin Laundry Systems, Inc.
Mendenhall Equipment Co.
HARCO Company, Ltd.
Elite Equipment Co.
Pierce Commercial Laundry
Distributors, LLC
2007 Whirlpool Star Performer Awards
Fowler Equipment Co.
Dadson Washer Service
BDS Laundry Systems
Automatic Laundry Services of Virginia, Inc.
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
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A Bright Past. A Brilliant Future.
12
Dick Conrad
John Alexander
Craig Kirchner
Nick Koukourakis
Randy Karn
Robert Small
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
ON THE RED CARPET
Bob and Janice Stevens of Harco Company.
Rosemary and Larry LaMaina of
Equipment Marketers.
Laura and Steve Ash of Eldis, Inc.
Sue and Craig Moore of Northwest
Laundry Supply.
Neal Melandovich and Barry Heller of
Service Directions, Inc.
Paul and Amanda Konczal of Whirlpool.
Hans Henke of Hercules Corporation is mobbed by the press on
the red carpet.
John and Rajean Alexander are interviewed prior to the Fred
Maytag Awards Dinner.
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Rex Braden, Jerry Wolf of Wolf’s
Distributing and Craig Kirchner.
Malcolm Caldwell of Caldwell & Gregory
and Jim Urban of Jetz Midwest with The
Maytag Repairman.
Jeff and Kimberly Hunt of Hunt’s
Laundromatics.
Dennis and Fran Slutsky of American Dryer
Corporation.
Steve Jadge of Service Directions, Inc. and
Larry LaMaina of Equipment Marketers.
Jane, Katelyn and Craig Kirchner.
Dick LaMaina of Equipment Marketers with Tom Jessen of
BDS Laundry Systems.
Ed and Peggy Mucha of Commercial Laundry Distributors, and
Terry Miles of Midland Commercial Sales & Service.
Wayne Harston of Gardners Sales & Service with Libby Baldwin
of Richard Jay Laundry Equipment.
Trade partners learn about the latest offerings at the OPL booth.
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
Greg Heine, Craig Kirchner and
Dick LaMaina.
David and Peggy DeMarsh of BDS Laundry
Systems.
Phil, Pam and Gary Gray of Justin Laundry
Systems, Inc. with The Maytag Repairman.
Dick Conrad, John Laithwaite and Diane
Conrad.
Ted Battistone and Bridget Overmann of
Whirlpool.
Rhonda and James West of Best Wash, Inc.
with John and Tammy Olsen of ADC.
Richard Colton of AAL and Ron Garfunkel
of Service Directions, Inc.
Kim Small and Lisa Adent at the awards
dinner.
Sandy and Lynch Hightower of Best Wash.
Craig Kirchner introduces the Commercial Laundry Posse.
Cleve Skelton and Tom Miller of Miller Brooks, Inc.
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Julie and Don Shannon of Whirlpool.
Jeff Gauger, Tommy Gates, Mark Mejeur and Randy Karn.
Matt and Lisa Adent, David Selib, Phil Emma and Greg Heine.
Carolyn Kirk, Mark Kennedy and Libby Baldwin of Richard Jay
Laundry Equipment.
Dick LaMaina, Nick Koukourakis and Khalid Yahia.
Ivan Hurrera, The Maytag Repairman Clay Jackson and Carlos
Martinez of Maylav Mexico.
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
Rick Trama of Whirlpool.
Dick Ruel and David Selib.
Craig Kirchner discusses new Maytag and Whirlpool brand
commercial laundry products.
The Northwest Laundry team celebrates at the 50s Night dinner.
Sue Laithwaite, Peggy DeMarsh and Erica DeMarsh-Ginkel.
Ron Garfunkel, Steve Hietpas and Rick Sharp.
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Trade partners learn about the latest in new products and
services.
The Maytag “Guest Laundry Service” display.
The Maytag Speed Zone™ display.
Loren Hainsworth of Northwest Laundry Supply with Rex
Braden.
Steve and Jodie Hietpas with The Maytag Repairman.
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The newest member of the Maytag-Whirlpool family! Clay
Jackson with Nicholas, son of Tony and Susie Gates.
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
Deb and Randy Karn.
Wayne Harston and Gabrielle Worthington of Gardners Sales
& Service.
Jeff and Carrie Gauger with The Maytag Repairman.
Khalid Yahia, Eddy Coppieters and Jean-Baptiste Van Damme
of Primus.
Bob and Carol LaMaina at the Malt Shop.
C-PEC’s Frank Svancara, Rose Svancara, Mark Svancara, Sherree
Svancara, Adria Svancara, Dave Svancara and Craig Kirchner.
Jerry and Lavonne Wolf with Frank and Rose Svancara.
John Alexander, Tim Sullivan, Steve and Jodie Hietpas,
Rajean Alexander and Sara Sullivan.
5 0 t h A nn u a l C o mmercia l La u ndry S a l es M eeting
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The Spirit of Maytag
“In all business, there is a factor which cannot be compensated
for in dollars and cents or computed by any measure…it is
represented only by the spirit of love which the true craftsman
holds for his job and the things he is trying to accomplish.”
— Frederick Louis (F.L.) Maytag
Whirlpool Corporation, 2000 M-63, Benton Harbor, Michigan 49022 • Copyright © 2008 • All rights reserved