HARDLINES QUALITY STANDARDS MANUAL QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL TABLE OF CONTENTS Introduction Product Types Covered QA Sample Lead Time Submission Requirements Evaluation Disposition General Packaging Requirements Packaging Guidelines for Selected Product Categories General Labeling Requirements General Quality Expectations Product Safety Listing Requirements Performance Claims & Substantiation Production Inspection 3 4 7 8 9 10 12 14 16 17 18 21 Pre-shipment Inspection 21 Post-shipment Inspection Hardlines Inspection Sampling Plan 22 23 California Prop 65 Compliance CPSIA of 2008 Compliance Product Specific Requirements 24 25 26 Air Cleaners Candles & Candle Accessories Chemical Products Coins & Collectibles Consumer Electronics Crafts Fertilizer, Plants & Seeds Fitness, Personal Care & Medical Devices Furniture Home Décor & Storage Household Appliances Kitchen Products Lawn & Garden, Tools Light Bulbs Pesticide Devices Publishing Sporting Goods Toys Water Filters Last updated: 12/31/2015 27 28 29 30 31 32 33 34 35 37 38 39 41 43 44 45 46 47 48 -2- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL INTRODUCTION Quality Assurance Means No Surprises HSN’s Quality Assurance (QA) program exists to ensure the proper execution of every product we buy and sell. This manual contains specific information concerning the minimum quality standards HSN expects in the product it purchases. In addition, we expect our partners to comply with all applicable legal requirements concerning the manufacture, sale and advertising of products. In certain instances, HSN standards may be higher than the stated legal minimums. It is the partner’s responsibility to read and understand the published guidelines that pertain to the industry. These include but are not limited to: • The Fair Packaging and Labeling Act at: http://www.ftc.gov/os/statutes/fpla/fplact.html. • The Consumer Product Safety Improvement Act of 2008. : http://www.cpsc.gov/about/cpsia/cpsia.html. • California Proposition 65: http://www.oehha.ca.gov/prop65/prop65 • California Air Resources Board (CARB): http://www.arb.ca.gov/homepage.htm • FDA Medical Devices: http://www.fda.gov/MedicalDevices/default.htm • Federal Insecticide, Fungicide and Rodenticide Act (FIFRA): http://www.epa.gov/agriculture/lfra.html • The information in this manual, in HSN’s Supply Chain Requirements Manual https://view.hsn.net/Documents/documents.aspx, and in the Master Terms and Conditions Because quality cannot be inspected into products, it is the goal of the HSN Quality Assurance program to collaborate with our partners as early as practical in order to prevent defects. This partnership extends to design and materials selection before the product is made, and includes all points in the manufacturing, packaging, shipping and post-delivery processes. Therefore, it is within the purview of the HSN Quality Assurance program to maintain a close, direct partnership with our partners and their manufacturing facilities in order to support continuous improvement efforts and uphold the most efficient and effective manufacturing practices. It may be necessary at any time to visit a partner’s facility to ensure we mitigate risks to delivering 100% acceptable product. Our partners are expected to support our efforts throughout the supply chain to provide our customers with an unsurpassed purchase experience. Our partners are also expected to maintain world-class quality and delivery. Such expectations cannot be met unless our partners work with us and maintain a comprehensive quality program of their own. All shipments must be inspected for compliance before HSN ever sees the product. HSN QA prepared this document to help you through the process of submitting products to HSN. This document contains general information. It should not be considered a definitive source of regulatory guidance Key Contacts Please contact the following individuals with any questions you have: Randy Cigarran | QA Manager: Hardlines & Regulated Products | 727.872.5098 | [email protected] Debbie Edmonds | QA Manager: Home Design & Textiles | 727.872.5099 | [email protected] Frank Ruotolo | Sr. Manager QA Operations: Packaging | 727.872.7393 | [email protected] Last updated: 12/31/2015 -3- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PRODUCT TYPES COVERED The HSN Hardlines Quality Standards Manual covers a broad range of products used in the home. ALL Products must meet the General Requirements outlined in pages 10 - 25. The below table outlines many of the product types covered by this document and provides guidance on the additional product specific requirements applicable to that product type. This list is provided for informational purposes only; actual requirements for an individual product may vary based on the specifics of the item. Product Type Example Product-Specific Requirements Section Adhesives Chemicals Air Purifiers Air Purifiers Artificial Christmas Trees Home Décor Automotive Accessories Lawn & Garden, Tools Back/Spine Alignment Devices Fitness, Personal Care & Medical Devices Bakeware (baking pans, cookie sheets, muffin pans, pie pans, roasting pans) Kitchen Products Beauty Tools (acne treatment devices, anti-wrinkle devices, epilators, hair removal tools, etc) Fitness, Personal Care & Medical Devices Beverage Servers Kitchen Products Bicycles Sporting Goods Blood Pressure Monitors, Glucose Monitors Fitness, Personal Care & Medical Devices Books Publishing Cameras, Video Recorders/Camcorders Consumer Electronics Candle Holders Candles & Candle Accessories Candles (Flameless) Home Décor Candles (Wax) Candles & Candle Accessories CD's Publishing Cell phones & Accessories Consumer Electronics Chainsaws Lawn & Garden, Tools Chairs, Ottomans, Sofas Furniture Cleaning Tools (brooms, buckets, cloths, mops, sponges, etc.) General Requirements ONLY Coins Coins & Collectibles Compression Storage Bags General Requirements ONLY Computer Anti-Virus Protection Consumer Electronics Computer Monitors Consumer Electronics Cookware (pots, pans, skillets, etc.) Kitchen Products Cordless Phone Systems Consumer Electronics Craft Kits Crafts Craft Tools Crafts Crafting Machines Crafts Curtain Rods Home Décor Cutlery & Flatware (forks, knives, spoons, etc.) Kitchen Products Cutting Boards Kitchen Products Desktop Computers Consumer Electronics Dinnerware (bowls, cups, glasses, plates, serving dishes, etc.) Kitchen Products Dolls Toys DVD/BluRay Players Consumer Electronics DVD's Publishing Eyelash curlers Fitness, Personal Care & Medical Devices Fans Household Appliances Fertilizers Fertilizer, Plants & Seeds Last updated: 12/31/2015 -4- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PRODUCT TYPES COVERED CONTINUED Product Type Example Product-Specific Requirements Section Figurines Home Décor Fireplaces Furniture Fitness Equipment (ellipticals, exercise bikes, rowers, treadmills, Pilates machines, etc.) Fitness, Personal Care & Medical Devices Flashlights Lawn & Garden, Tools Garden Tools (hand & powered) Lawn & Garden, Tools Gift Boxes, Bags & Ribbons Crafts GPS Devices Consumer Electronics Hair Care Tools (Blow Dryers, Brushes, Combs, Curling Irons, Flat Irons, Rollers, etc.) Fitness, Personal Care & Medical Devices Hand Tools Lawn & Garden, Tools Hangers General Requirements ONLY Headphones Consumer Electronics Heaters Household Appliances Home Fragrances Chemicals Home Security Systems and Accessories Consumer Electronics Home Theater Systems Consumer Electronics Household Cleaning Products Chemicals Humidifiers Household Appliances Inks Chemicals Irons, Steam Presses Household Appliances Kitchen Accessories (organization/storage bins, towel holders, etc.) Kitchen Products Kitchen Appliances (blenders, cookie presses, food processors, griddles, mixers, skillets, sandwich makers, rice cookers, pressure cookers, smokers, etc.) Kitchen Products Kitchen Carts Furniture Lamps Home Décor Laptop Stands, Holders Consumer Electronics Lawn Mowers Lawn & Garden, Tools Live Plants & Wreaths Fertilizer, Plants & Seeds Makeup & Skincare Tools (micro-dermabrasion, makeup brushes) Fitness, Personal Care & Medical Devices Makeup Mirrors Fitness, Personal Care & Medical Devices Massagers, Massage chairs/Massage Units Fitness, Personal Care & Medical Devices Mixing Bowls Kitchen Products Mops Household Appliances Musical Instruments General Requirements ONLY Nail Clippers & Files Fitness, Personal Care & Medical Devices Outdoor Cookers & Grills Kitchen Products Outdoor Décor Lawn & Garden, Tools Outdoor Furniture Furniture Pest Repellers Pesticides Devices Pet Accessories General Requirements ONLY Picture Frames Home Décor Plant Bulbs Fertilizer, Plants & Seeds Planters Lawn & Garden, Tools Portable Chargers Consumer Electronics Portable Air Conditioners Household Appliances Power Tools Lawn & Garden, Tools Printers Consumer Electronics Radar Detectors Consumer Electronics Last updated: 12/31/2015 -5- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PRODUCT TYPES COVERED CONTINUED Product Type Example Product-Specific Requirements Section Razors Fitness, Personal Care & Medical Devices Recipe Books Publishing Remote Control (RC) Toys Toys Scales Fitness, Personal Care & Medical Devices Scanners Consumer Electronics Scooters (Motorized & Non-Motorized) Sporting Goods Screen Protectors Consumer Electronics Seasonal Décor Indoor Home Décor Seasonal Décor Outdoor Lawn & Garden, Tools Sewing Machines Crafts Shredders Consumer Electronics Sleeping Bags Sporting Goods Smart Watches & Fitness Trackers Consumer Electronics Software Consumer Electronics Solar Lights Lawn & Garden, Tools Speakers, Sound bars Consumer Electronics Sports/Entertainment Collectibles Coins & Collectibles Steam Cleaners, Steam Mops, Carpet Cleaners Household Appliances Storage Boxes and Bins Home Décor Storage Racks and Shelving Furniture Streaming Devices Consumer Electronics Stuffed Toys Toys T.E.N.S. Units Fitness, Personal Care & Medical Devices Tablets Consumer Electronics Televisions Consumer Electronics Tents Sporting Goods Thermometers Fitness, Personal Care & Medical Devices Tooth Whitening Devices & Toothbrushes (manual and powered) Fitness, Personal Care & Medical Devices Toys Toys Toy Chest Furniture Tweezers Fitness, Personal Care & Medical Devices Vacuums, Upholstery Cleaners Household Appliances Vases Home Décor Vehicle Jump Starters Consumer Electronics Wall Art Home Décor Wax Warmers Home Décor Wireless Computer Peripherals Consumer Electronics Last updated: 12/31/2015 -6- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL QA SAMPLE LEAD TIME QA Sample Lead Time The QA process is a critical part of making sure we maintain a reputation of trust and reliability with our customers– we must ensure that our customers get the best quality, greatest value, and safest products. The first step in that process is to submit the QA sample(s) and supporting documentation by the required number of days prior to your ship date. The below table outlines the QA sample and product specification sheet lead time requirements. Product Type QA Sample and Product Specification Sheet Lead Time Designated “Fast Track” Partners and/or Products 7 days Before Ship Date All other Partners and Products 21 days Before Ship Date Additional key milestones are outlined in Appendix B of the HSN Partner Supply Chain Requirements Manual. https://view.hsn.net/WebDocuments/documents/9-Appendix.pdf Maintaining proper timing of the QA process is important to ensure proper review of QA samples, specifications and proposed product claims. Failure to comply with the required lead time standards can result in fees for late QA samples. The Compliance section of the HSN Supply Chain Requirements Manual outlines the fees associated with late QA samples. https://view.hsn.net/WebDocuments/documents/8-Compliance.pdf Last updated: 12/31/2015 -7- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL SUBMISSION REQUIREMENTS How to Submit Your Samples to QA A complete sample submission for Hardlines products will consist of the following: Complete product specification sheet submitted on the HSN Partner Portal • Include all components and product details • Include all proposed care instructions, features and benefits, objective and performance claims, and all talking points for the on-air presentation • Include all product measurements • Include all claim substantiation, lab testing, label copy, inserts and instructions • Include all required Prop 65 and CPSC compliance testing and documentation • Prior to sending a sample to HSN QA print and affix the sample label: • Print the sample label found in the product specification sheet • Affix label to the sample so that the item can be identified upon receipt For guidance on how to create a specification sheet on the partner portal, please view the Product specification sheet tutorials. https://view.hsn.net/Documents/Documents.aspx?dt=SpecSheetTutorials A printed guide is also available https://view.hsn.net/WebDocuments/documents/13_HowtoCreateaSpecSheet.pdf NOTE: The product specification sheets MUST be completed and submitted prior to sending samples to QA; samples without specification sheets will not be reviewed Production sample packaged exactly as the customer will receive it: • Representative of the final product from the production lot is required. All colorways must be provided. • Include all internal and external packaging (i.e. shipper carton, polybags, void fill cushioning) • Include all product components with intended labeling • Include all inserts, instructions and any other material that is to go to the customer Shipment of QA Samples • Ship all QA samples to HSN QA as outlined in the Product Samples section of the HSN Supply Chain Requirements Manual. https://view.hsn.net/WebDocuments/documents/3-Product%20Samples.pdf After thoroughly reviewing the QA samples and specification sheet documentation, the HSN QA Product Evaluator will issue a written evaluation report to the partner. The partner then reviews and responds to the issues noted in the report and provides the information/materials requested. The appearance of the final product that will be shipped to the customer is also a concern of the HSN Merchandising team. A production sample identical to the one received by HSN QA should be sent to the HSN Buyer. NOTE: Merchandise must not be changed in any way after it is approved by HSN QA. Changes include labeling, packaging, contents and components. Merchandise that has been modified will be returned. Contact HSN QA before any changes are made. Last updated: 12/31/2015 -8- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL EVALUATION DISPOSITION Evaluation Disposition Products submitted to HSN QA will be reviewed by the QA evaluator and assigned one of the following evaluation statuses: Received: A physical product sample has been received, but the product specification sheet has not been submitted by the partner and/or approved by the HSN Merchandising team. An evaluation in Received status requires submission and approval of the product specification sheet prior to initiation of the formal QA evaluation process. Pending: QA has received a sample and a Merchandising-approved spec sheet. The evaluation is in process and/or there are open issues that require the partner to provide information, samples or corrective action. Approved: QA has evaluated the sample and found that it meets HSN standards. The product is approved to ship. Approved Pending: QA has evaluated the sample and found that there are only minor open issues preventing product approval (for example, on-site inspection or testing documentation that does not affect the features and benefits). Products placed into Approved Pending status require closure of the remaining issues before final approval. Once the open issues are resolved, the evaluator updates the status to Approved. Rejected: QA has evaluated the sample and found that it does NOT meet HSN standards, and that the partner was unable to provide appropriate corrective action. Last updated: 12/31/2015 -9- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL GENERAL PACKAGING REQUIREMENTS The integrity of the container and packaging of the product as the customer will receive it are the partner’s responsibility. The partner must ensure that the product packaging can withstand the shipping environment. All products must be packaged in a manner that ensures they can pass the International Safe Transit Association (ISTA) 3A testing protocol without any physical damage or impact to product assembly/functionality. The partner should always perform their own drop, freeze, vibration or other testing to ensure that the packaging is resistant to leakage or other damage. Temperatures during transit can vary from below zero to 120oF. Such temperature extremes can cause items to separate, melt, make contents brittle, or affect adhesives, etc. Time or temperature constraints on the shipping and/or storage conditions that might affect product stability must be disclosed (for example, “avoid freezing”, “avoid temperatures in excess of…”) . Packaging must be adequate to protect the product against these conditions. The appearance of the final product that will be shipped to the customer is also a concern of the HSN Merchandising team. A production sample identical to the one received by HSN QA should be sent to the HSN merchant. Partners should consider packaging that is not only effective, but uses sustainable materials wherever possible to allow recycling of packaging materials NOTE: Partners are not, under any circumstances, permitted to substitute boxes or packaging for any item(s) unless approved by the HSN Buyer and QA. Additional information on packaging integrity can be found in the HSN Partner Supply Chain Requirements Manual – Quality Assurance https://view.hsn.net/WebDocuments/documents/4-Quality%20Assurance.pdf Below are key packaging guidelines for HSN products: Battery Powered Products Batteries must be packaged either uninstalled (shrink-wrapped or boxes), or inserted into position with an activation strip that can be removed prior to customer use (activation strip must prevent batteries from operating) Polybag Requirements Polybags used for HSN products must meet the following minimum requirements: • Bags must have a minimum thickness of 1.0 mil (1/1000 of an inch) • Bags must be securely fastened either with tape or heat-sealing devices • Bags measuring 5” x 7” or larger require the following wording: Warning – To avoid danger of suffocation, keep away from babies and children. Do not use in cribs, beds or play pens. This bag is not a toy. • The above warning may be printed directly onto the bag or on an adhesive label attached to the bag • The size of the print of such statements must be as follows: Total Bag Length and Width 25 – 29 inches 30 – 39 inches 40 – 59 inches 60 inches or more Last updated: 12/31/2015 -10- Size of Print at least 1/8” at least 3/16” at least 1/4” at least 5/16” QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL GENERAL PACKAGING REQUIREMENTS CONTINUED Leak Protection Leak protection is required for the following: • Low viscosity liquid such as a toners, non-aerosol spray, oil, perfume, serum, cleaning solution or similar product • Flammable products must include adequate leak protection • Leak protection must be both aesthetic and effective • Screw on lids must have adequate torque to prevent leakage. Recommended minimum torque range is from: 6 inch-lbs for a 15 mm cap 15 inch-lbs for a 38 mm cap 53 inch-lbs for a 138 mm cap Material Compatibility • The selection of bottle and bottle cap liners must be chemically compatible with the liquids stored. This may require testing by the bottle supplier. • The container must be appropriate for the properties of the product (e.g. photosensitive product must not be housed in a clear container; products that react chemically with polyethylene must not be in a polyethylene container). • Bottles should have room for freeze expansion of the contents. Overfills can result in leakage, especially when products are exposed to freezing temperatures. HSN QA may perform a freeze test on liquid products to determine appropriateness of the container and fill volume. Damage Prevention • Decorative gift boxes should be shrink-wrapped, cello-wrapped or covered by a cardboard sleeve in a sealed polybag to protect the finish and presentation of the product. • Components should be secured in the inner carton to prevent scuffing and rattling. It is recommended that components be individually wrapped to prevent excessive movement and breakage. • Avoid glass-to-glass or ceramic-to-ceramic contact • Packaging for delicate protruding features may require custom designed foam, or die cuts that contact only those areas of the item strong enough to support the item’s weight. • When using polybags as external packaging, the polybag should be of sufficient size and thickness to support the weight of the items contained. • Be wary of using a non-bubble “foam blanket” other than as a separator, because it has little impact resistance. Other Packaging Considerations • Partial fills, though correctly labeled for net quantity, can cause customer dissatisfaction and high return rates. The container should be the appropriate size for the labeled net quantity. • Small components and parts shall be packaged in a manner that provides high visibility to the customer upon unpacking. Methods to provide visibility include the use of brightly colored bags/tape and markings to alert customer of parts location. • High-efficiency packaging tends to use voids/cavities within EPS foam that may not be easily seen by customers; this situation may generate negative customer feedback and requests for missing parts if not marked/packaged in a highly visible manner. • Sharp points and edges offering a hazard upon opening the package must be covered and secured. Last updated: 12/31/2015 -11- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PACKAGING GUIDELINES FOR SELECT PRODUCT CATEGORIES The following guidelines will help you determine the best way to package goods within select product categories. For additional guidance, please contact Frank Ruotolo at 727-872-7393 or [email protected] Appliances (Kitchen and Household) Due to the size, weight, fragility, and cost of these items, customers are not only concerned about the appearance of the product upon arrival, but the appearance of the packaging as well. Often, these items are in retail packaging (see retail packaging considerations) and may require external cushioning prior to application of the external shipping carton. Recommended Packaging: • Outer carton – corrugated RSC. • Inner pack – EPS cushions, cosmetic surfaces protected with polybag or PE foam sheet. • All sharp points/edges must be appropriately covered/protected to prevent customer injury during unpacking. Consumer Electronics Due to the size, weight, fragility, and cost of these items, customers are not only concerned about the appearance of the product upon arrival, but the appearance of the packaging as well. Often, these items are in retail packaging (see retail packaging section) and may require external cushioning prior to application of the external shipping carton. Recommended Packaging: • Outer carton – corrugated RSC. • Inner pack – EPS cushions, cosmetic surfaces protected with polybag or PE foam sheet. Crafts The biggest challenge with these items is to prevent the corners from getting bent. Recommended Packaging: • Corrugated one-piece folder with integrated rolled up tubes top and bottom. • The rolled up sections act as crumple zones to prevent corner impacts from damaging the product or corrugated RSC with cushioning to protect corners of product. Home Décor These items are usually fragile and it is important that the cosmetic surfaces are protected from abrasion. Recommended Packaging: • Outer carton – corrugated RSC. • Inner pack – EPS or soft foam cushions, cosmetic surfaces protected with polybag or PE foam sheet. Publishing The biggest challenge with these items is to prevent the corners from getting bent and protecting the media from exposure to dirt, dust and soil. Recommended Packaging: • All books, Blue Ray, CD and DVD items must be shrink wrapped . • Soft cover books may require corrugate panels to protect the corners from damage. Last updated: 12/31/2015 -12- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PACKAGING GUIDELINES FOR SELECT PRODUCT CATEGORIES CONTINUED Liquid Products All liquid chemical products must incorporate individual leak protection. Recommended Packaging: • Partner/Manufacturer to ensure that the product packaging, container and seals have been tested for chemical compatibility and effectiveness. This testing includes: • Accelerated and long-term stability testing (ageing testing). • ASTM D4991 - Standard Test Method for Leakage Testing of Empty Rigid Containers by Vacuum Method. • ASTM D4919 - Standard Specification for Testing of Hazardous Materials Packagings. • Hazardous chemical products must incorporate Child Resistant Packaging (safety caps). • Sprayers and attachments must be packaged separately, alongside the product. • Wide mouth jars containing cream or paste products must include a foam inner cap liner. This liner does not satisfy the leak seal requirement. • Shrink banding of caps and full body shrink-wrap must be tight enough to prevent caps from loosening due to vibration during transit. • Each individual product container should utilize, at a minimum, a combination of 2 different seals. Acceptable seal types include foil induction seals, full body shrink-wrap, shrink banding of the cap, and sealed polybags (limited leak protection). • The below combinations of seals have been selected based on the experience of HSN QA; these combinations do not guarantee success, but do provide a high likelihood of success. Evaluation by a certified packaging laboratory is always the best option. Combinations of seals include: • Foil induction seals AND full body shrink wrap • Foil induction seals AND shrink banding of the cap • Foil induction seals AND sealed polybags (limited to container volume less than 16 oz.) • Full body shrink-wrap AND sealed polybags (limited to cream or paste products) • Shrink-banding of the cap AND sealed polybags (limited to cream or paste products) • Re-shipper cartons must contain adequate dunnage to absorb any potential leakage. Tableware/Ceramicware These items are extremely fragile. If product contains multiple components/pieces, they must be prevented from impacting one another. Since the edges of glassware are especially vulnerable to damage, the perimeter of the pack should be appropriately cushioned. Recommended Packaging: • Outer carton – corrugated RSC. • Inner pack – corrugated dividers to prevent items from contacting one another. • Glassware will have vertical dividers to create “cells” for each item OR custom EPS top/bottom foam that holds the glassware stable and keeps items from contacting one another or the sides of the container. • Plates will have corrugated sheets between each item. • Bubble-wrap may be used to protect individual items from shock. • PE foam sheeting or tissue paper to protect individual items from abrasion • EPS cushions to protect entire pack (all sides) from shock. Retail Packaging Considerations Retail packaging is designed for the distribution cycle of brick-and-mortar stores and is usually not adequate to protect the product in the Direct To Consumer (DTC) small parcel delivery system. The simplest solution for retail packaged product is to over-box the retail packaging with a larger RSC carton, using EPS or EPE corners for additional cushioning/impact protection. If the retail packaging does not have appropriate internal cushioning, the basic application of external cushioning may not provide adequate protection. Last updated: 12/31/2015 -13- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL GENERAL LABELING REQUIREMENTS Statement of Identity Name of the product should be descriptive and represent the nature or use of the product Name of the product should appear on the product or the product packaging and in the included product literature (user manual, instruction sheet, etc.) Model Number Model number should appear on the product, the packaging and in the user manual Manufacturer/Distributor Name and address of the manufacturer should appear on the product and/or in the product literature If the distributor is not the manufacturer, then a qualifying phrase such as “Manufactured for” or Distributed by” should be used Contact information for customer service or technical support should be listed in the product literature and include a telephone number, hours of operation, and a website Country of Origin Country of origin must be present on all products made outside the United States Country of origin marking must be easily recognized by the customer Product Safety Listing Mark All electrical products must possess a valid safety listing mark from a Nationally Recognized Testing Laboratory (NRTL) such as UL, ETL, CSA, TUV, TÜV SÜD, MET, etc. Warnings/Precautions Consumer safety warnings must be fully disclosed in the product literature or on the actual product, as appropriate A safety label stating “sharp objects enclosed” is required on all knives, blades, or objects considered sharp. These objects must be protected by a cardboard sleeve or static magnetic tape. Parts/Accessories Parts for assembly should be listed and/or shown in the product literature Accessories included with the product should be listed and/or shown in the product literature Replacement part numbers for consumable elements (air filter cartridges, toner/ink cartridges, etc) should be listed and/or shown in the product literature Setup/Assembly Setup instructions must be included in the product literature and detail how to get the product safely out of its packaging to the point of start up When assembly is required using the parts included, include step by step instructions/diagrams in the product literature with an easy cross reference to the parts and tools needed Last updated: 12/31/2015 -14- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL GENERAL LABELING REQUIREMENTS Operation/Use Instructions on how to use the product must be included in the product literature and be clear so the consumer understands how to achieve optimal benefit/enjoyment from the product and any restrictions or incompatibilities with product use Maximum weight capacity must be declared for any item designed to support the weight of a person and/or objects (shelving units, fitness equipment, scale, furniture, etc.) . Care/Maintenance Care instructions (including cleaning, part replacement, and storage) must be included in the product literature Basic troubleshooting should also be included in the product literature Warranty If the product is covered by a warranty, the terms and conditions of the warranty must be fully disclosed and included with the product Warranty terms and conditions should indicate what is and is not covered; the period of coverage; what will be done to correct problems; how customers can get warranty service. Warrant y information must include the pertinent contact information for a customer to obtain warranty service (mailing address, email address, and phone number) Certified and Limited Edition Merchandise “Limited edition” merchandise must clearly state on the item or within each item’s packaging the nature, extent or duration of the limited production (e.g., “limited to 5,000 units”). If the merchandise is both numbered and limited (e.g., “number 617 out of 5,000”), each item must have a certificate of authenticity included within the packaging, and each certificate must correspond with the number on the item itself. This certificate must be submitted with the Initial QA Product Sample. Last updated: 12/31/2015 -15- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL GENERAL QUALITY EXPECTATIONS All finished products should exhibit high quality workmanship and be free from any flaw or defect that could detract from the aesthetics, safety, or performance of the product. Production products must conform to the approved QA sample and the product specification sheet . Visual Quality Expectations Product must be free from but not limited to the following defects: • Dirt, stains, pitting, scratches and excessive glue • Incompatible components, missing parts and improper fit • Poor fit/finish, mismatched colors and misaligned patterns/labels • Sharp edges/points, frayed cord/wires and poorly made repairs Measurement Tolerances • Dimensions of products/components must be within ¼” of the dimensions claimed in product labeling and the product specification sheet • Volume/capacity of all of products/components must be within 5% of the volume/capacity claimed in product labeling and the product specification sheet • Thickness/gauge of all stainless steel pots, pans, mixing bowls, etc. must meet the thickness/gauge specified by HSN Merchandising and the product specification sheet Product Function • The product must function as designed and directed in the product manual. • Handles, knobs, switches, levers, etc. should be strong enough for the anticipated use, potential over-capacity use and potential misuse. • Products with any measurement function shall achieve and maintain a nominal accuracy consistent with industry standards for the product type. • Assembled products shall be free from wobble when placed on a flat level surface. Last updated: 12/31/2015 -16- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PRODUCT SAFETY LISTING REQUIREMENTS Background The introduction of electrically-powered products into the marketplace carries inherent consumer safety risk. To manage this risk, HSN requires that all AC-powered electrical products be compliant with the established consensus-based standard appropriate for the product to provide the assurance that the product is safe to use. Listing Requirements All AC-powered electrical products are required to have valid product safety listings issued through a Nationally Recognized Testing Laboratory (NRTL). HSN will accept products listed by any approved NRTL provided the NRTL is accredited for the standard the product is being listed against. The most common NRTLs accepted by HSN include UL, ETL, CSA, MET Labs, TÜV SÜD and TÜV Rhineland Group. For a complete list of NRTLs and their associated scope of recognition, refer to https://www.osha.gov/dts/otpca/nrtl/index.html. In addition to possession of a valid safety listing, the product must also be labeled with the appropriate electrical certification mark (see figures 1-5 below). These “marks” certify that the product has been tested for safety and reliability, and assures the customer that the product is safely constructed and will perform in a reliable manner. It is critical that the model number specific to the product be listed against the appropriate US safety standard. Products listed to Canadian standards only will not be accepted. Product Safety Listing Marks Products that are listed through a NRTL have the NRTL’s identifying mark affixed to the product along with a file or control number; typically on the data label. This data label should also have the model number of the product as required under the listing criteria Figure 1: Examples of UL Listing Marks Figure 2: Example of an ETL Listing Mark Figure 3: Examples of CSA Listing Marks Figure 4: Examples of MET Listing Mark Figure 5: Examples of TÜV SÜD and TÜV Rheinland Listing Marks Last updated: 12/31/2015 -17- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PERFORMANCE CLAIMS & SUBSTANTIATION Background Every objective product claim, whether express or implied, must be supported by evidence providing a reasonable basis for the claim. Objective evidence that supports claims about a product’s performance, features, safety, effectiveness, or price is required to be included with the product specification sheet at the time your product is submitted to the Quality Assurance Dept. for evaluation. The level of supporting evidence will increase with the specificity of claims being made. Health and Safety Claims Claims relating to the health or safety of consumers require a relatively high level of substantiation. Health and safety claims must be substantiated with competent and reliable scientific evidence in the form of well conducted clinical or research studies and scientific analysis. The tests or studies must have been done by qualified persons, using procedures generally accepted in the scientific community as giving accurate and reliable results. It is important to note that certain heath claims, even if substantiated, may only be permitted for FDA registered drugs or medical devices. When HSN reviews the proposed claims for your product, this factor will be considered and if the claims are considered medical in nature, the appropriate FDA documentation will be required prior to allowance of the claim. Medical device information can be found at http://www.fda.gov/MedicalDevices/default.htm Objective Claims All objective performance claims for finished products require competent and reliable scientific substantiation. Product performance claims must be adequately substantiated with standardized laboratory test data, studies, or other scientific evidence. Tabloid articles, magazines, newspaper articles, testimonials, and most Internet sources generally do not constitute reliable sources for substantiation. Any claims proposed from the substantiation must be consistent with the professional assessment of typical results based on the testing performed. Results from the test data must be statistically significant and mirror the proposed claims in order to be considered acceptable as supporting evidence. Quantitative performance claims must be validated through analytical testing by a qualified testing laboratory Environmental Claims "Green claims" (such as Biodegradable, Non-Toxic, Ozone friendly) are common in many advertisements based on the response to consumers' increasing interest in protecting the environment. Substantiation must be provided for specific claims so that consumers have a reasonable basis for making purchasing decisions based on environmental benefit. Broad or vague environmental claims (such as "environmentally safe" or "environmentally friendly“) should be avoided since they can convey a wide range of meanings to consumers that may be difficult to substantiate. Similarly, the claim "environmentally preferable" should be carefully qualified (to indicate the ways in which the product is environmentally preferable), or avoided, because it is likely to broadly convey to consumers that a product is environmentally superior to other products in all respects. Claims of degradability, biodegradability or photo-degradability should be qualified to the extent necessary to avoid consumer deception about: (a) the product or package's ability to degrade in the environment where it is customarily disposed; and (b) the rate and extent of degradation. It is deceptive to misrepresent, directly or by implication, that a product or package is degradable, biodegradable or photodegradable. An unqualified claim that a product or package is degradable, biodegradable or photodegradable should be substantiated by competent and reliable scientific evidence that the entire product or package will completely break down and return to nature, i.e., decompose into elements found in nature within a reasonably short period of time after customary disposal. Last updated: 12/31/2015 -18- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PERFORMANCE CLAIMS & SUBSTANTIATION CONTINUED Comparative Claims Comparative claims are permissible but must be comparing like products on objectively measurable attributes or price, and with sufficient clarity to avoid deceiving the consumer. Hard data is required to substantiate market-based claims, and headto-head studies are required to substantiate performance claims. Absolute Claims Absolute claims are unqualified claims that often include words such as: best, pure, vital, essential, every and all. These types of claims must always be accurate. If the claim is not accurate, the claim will be false and misleading. Implied Claims An implied claim is made indirectly or by inference. HSN views implied claims as objective and therefore must be fully substantiated. Inappropriate implied claims are not permitted as they are misleading to consumers. For example, “Brand X Water Filter removes chemicals that cause cancer” is an implied claim that the product will prevent cancer. Subjective Claims Subjective claims are considered “puffery” and do not require substantiation. Some examples of subjective claims are: • Convenient • Useful • Beautiful • Good value Autographed & Game Used Merchandise An “autograph” is a signature that’s authentic, original and manually written by the person whose name the signature reflects. The word “autograph” cannot be used when referring to a copied signature or a signature created by another person or mechanical device (e.g., autopen). A “game used” item is a product that was used by a specific player, or generally during the game/event. Whenever a signature or game used item is offered for sale at HSN, the following requirements apply: Autograph Merchandise • Indicate whether the signature is an autograph or a facsimile reproduction and the party that authenticated the signature Game Used Merchandise • Indicate what the item is, the date/place it was used, the name of the player (when applicable) who used the item and the party that authenticated the item. All Merchandise • HSN QA must have on file, or access online to the authentication process used by the party that has authenticated the signature/item. • The authentication process for the individual authenticator must be reviewed and approved by HSN QA/Legal before the authenticator’s hologram and affidavit will be accepted. • When the HSN vendor of record is the authenticator of the product, an attestation from the vendor partner must be provided to certify that the product has been authenticated according to the vendor partner’s documented authentication process (on file with HSN). This attestation must be on the vendor partner’s letterhead and signed by the legal counsel or an executive of the vendor partner’s company. Last updated: 12/31/2015 -19- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PERFORMANCE CLAIMS & SUBSTANTIATION CONTINUED Licensing Agreements HSN vendor partners submitting licensed items (e.g. MLB, NFL, Disney) to HSN QA must certify that they are valid licensed sellers of the item(s). Acceptable certification from the HSN vendor partner includes: • An attestation from the licensor that certifies that the HSN vendor of record holds a valid licensing agreement. • Specifically state the licensee and the type(s) of products they are licensed to produce and/or sell. • State the valid start and end date of the current licensing agreement. • The licensor’s name, title, and contact information must be included. • A copy of the official licensing agreement issued to the vendor partner by the licensor (example: MLB, NFL, Disney). • A redacted licensing agreement may be submitted. Swarovski Elements ® Items to be advertised as containing Swarovski crystals must be verified and approved by Swarovski. • Partner must upload the Swarovski issued letter of authorization into the Product Specification Sheet • For details on the authorization process, please contact Swarovski at http://professional.swarovski.com. • To be advertised as adorned with or embellished with “Crystals from Swarovski ®” the following conditions apply. • 100% of the crystals are Swarovski crystals. • When there is a mix of crystals and precious/semi-precious gemstones, ALL crystals MUST be Swarovski. Use of Third Party Trademarks Partners who wish to use trademarks owned by a third party within the item advertising (product descriptions, features & benefits or on-air presentations) must certify that they have the appropriate authorization to use those trademarks. Acceptable certification from the HSN vendor partner includes: • An attestation from the trademark owner that certifies that the HSN vendor of record has authorization to use the mark in product labeling and advertising. The document must detail the usage specifics • Partner must upload the documentation into the Product Specification Sheet HSN QA and Legal Departments will review the claims and supporting evidence during the product evaluation process. Additional information/documentation may be requested in order to verify some of the claims. Inappropriate claims (false or misleading) or claims without sufficient evidence will not be allowed for use in the advertisement of the product on HSN. Last updated: 12/31/2015 -20- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PRODUCTION INSPECTION Pre-Shipment Inspection Production inspections can occur on-site (at the partner’s facility) or at the HSN Fulfillment Center. A Field Inspector will selectively travel to manufacturers’ facilities to conduct on-site quality assurance inspections. Our QA On-Site Inspection Program has had a tremendous impact on improving the quality of the products we sell. Designed to facilitate early detection of quality issues upstream in the factories, the program has enabled the proactive management of product failures before the order is shipped to HSN, or worse, our customers. On-Site inspections are initiated by one or more of the following criteria: • Products scheduled to be an HSN “Today’s Special” (TS -the primary featured item of the day) • Key Items as defined by merchandising; this typically entails item orders valued over $75,000 • Products purchased under Import and/or Letter of Credit (LOC) terms • Products from Partners who have been identified by QA as requiring close quality management • Products from new Partners preparing for their premiere show • Key brand or product launches • Additionally, QA initiates on-site inspections when customers voice recurring concerns with a product’s quality. On-Site field inspection requirements • Items Shipping to HSN: Final Inspections for product must be 100% produced with at least 80% packaged, labeled and ready for inspection. All applicable barcode tags and inserts must be available for review. • Drop Ship Items: Final Inspections for product must be 100% produced with at least 10% packaged, labeled and ready for inspection. All applicable barcode tags and inserts must be available for review. • In addition to the final inspection, Today’s Special (TS) items may be required to have in-process inspection conducted when the goods are 20% produced On-site field inspection is based on • ANSI/ASQ Z1.4-2008, Normal Inspection, General Level 1, Double Sampling Plan.(1.5 AQL- Major, 4.0 AQL-Minor) • HSN QA may choose tightened inspection levels or deviate from this plan at its own discretion. On-site field inspections - the onsite inspector will conduct the following: • Visual comparison against the product specifications to ensure consistency. • Visual evaluation of quality (fabric, construction, etc.) • Measurement against the approved specifications • ISTA drop test of items in re-shippers. • Comments, concerns, and contingencies noted during the sample evaluation will be given special attention during the final inspection. Defective merchandise identified during an inspection visit may be reworked, sorted or rejected. The PO quantity can be adjusted to reflect the amounts minus the items not repaired in time for re-inspection. NOTE: If the product will not be ready at the scheduled time of inspection, the partner must contact the Inspection Service Provider, Onsite Inspection Coordinator and/or the Onsite Inspection Manager at least two days prior to the scheduled inspection. Partners may incur fees for missed, postponed, cancelled, or failed inspections. Additional information regarding onsite inspections can be found in the HSN Partner Supply Chain Requirements Manual https://view.hsn.net/WebDocuments/documents/4-Quality%20Assurance.pdf https://view.hsn.net/WebDocuments/documents/01_OnSiteWelcomeLetter.pdf Last updated: 12/31/2015 -21- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PRODUCTION INSPECTION CONTINUED Post-Shipment Inspection Just like the On-Site inspection, the HSN Fulfillment QA (FQA) inspection is part of the Finished Product Inspection process and acts as a follow-up to the Corporate QA (CQA) Evaluator’s Initial Product Inspection. This means that our FQA Inspectors, like the On-Site Inspector, must: • • • Assess the product’s conformance to Initial Product Evaluation Evaluate the presentation and functionality of the product labeling and packaging Identify any potential issues before the item ships to the customer FQA Inspectors conduct their inspections solely from their respective Fulfillment Centers, pulling random product samples from the same stock of items from which the customer receives her items. This affords HSN a prime opportunity to view the finished product, packaging and all, in the same state as the customer receives it. FQA inspectors will conduct a visual comparison against the product specifications to ensure consistency. Comments, concerns, and contingencies noted during the sample evaluation will be given special attention during the final inspection. Incoming merchandise will be inspected according to ANSI ASQC Z1.4-2003, Inspection Level 2, (Double Sampling) plan. HSN QA may choose tightened inspection levels or deviate from this plan at its own discretion. Partners may be billed a chargeback fee whenever the inspected merchandise does not conform to the PO, HSN QA evaluation samples, or Product Specification Sheet, or is not compliant with the requirements listed in this manual or the “HSN Supply Chain Requirements Manual”. The chargeback and inspection fees are set forth in the current Product Fee Schedule found in your HSN Partner Supply Chain Manual - Compliance. https://view.hsn.net/WebDocuments/documents/8-Compliance.pdf Last updated: 12/31/2015 -22- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PRODUCTION INSPECTION CONTINUED Hardlines Onsite Inspection Sampling Plan The chart below is based on ANSI/ASQ Z1.4-2008, Normal Inspection, General Level 1, Double Sampling Plan. Normal (inspection level I) AQL lot size 2 to 8 9 to 15 16 to 25 26 to 50 51 to 90 91 to 150 151 to 280 281 to 500 501 to 1,200 1,201 to 3,200 3,201 to 10,000 10,001 to 35,000 35,0001 to 150,000 Last updated: 12/31/2015 sample 1.5 AQL (major defects) 4.0 AQL (minor defects) 1st 2 0/2 0/2 2nd 2 1/2 1/2 1st 2 0/2 0/2 2nd 2 1/2 1/2 1st 2 0/2 0/2 2nd 2 1/2 1/2 1st 3 0/2 0/2 2nd 3 1/2 1/2 1st 3 0/2 0/2 2nd 3 1/2 1/2 1st 5 0/2 0/2 2nd 5 1/2 1/2 1st 8 0/2 0/2 2nd 8 1/2 1/2 1st 13 0/2 0/3 2nd 13 1/2 3/4 1st 20 0/2 1/4 2nd 20 1/2 4/5 1st 32 0/3 2/5 2nd 32 3/4 6/7 1st 50 1/4 3/7 2nd 50 4/5 8/9 1st 80 2/5 5/9 2nd 80 6/7 12/13 1st 125 3/7 7/11 2nd 125 8/9 18/19 -23- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL COMPLIANCE: CALIFORNIA PROPOSITION 65 What is California Proposition 65? Proposition 65 (Prop 65) is a law approved by California voters in a referendum in 1986. It requires the state to keep a list of chemicals that cause cancer or reproductive toxicity. If a product contains a chemical on the list, a Prop 65 testing report must be provided. You can access the list of 800-plus chemicals on the California Office of Environmental Health Hazard Assessment website at http://www.oehha.ca.gov/prop65/prop65_list/Newlist.html. Lead, phthalates and other common chemicals are on the Proposition 65 list. All products manufactured, distributed or sold in California must comply with the exposure and/or labeling requirements specified in Proposition 65. If a product contains a listed substance that will release from the product over time and in excess of the Proposition 65 limits, specified warning statements must appear on or near the product at the time of purchase. Covered Products HSN Partners supplying any of the products listed below under Proposition 65, must ensure that all items comply with the limits set forth. It is your responsibility to provide to HSN QA approved third-party laboratory reports with each item submission. This requirement applies to normal as well as value-added and GWP items. Apparel Cosmetic & Toiletry Bags Footwear Jewelry Wallets Belts Electronics & Mobile Device Cases Gloves Key Chains Watches Ceramic Tableware Eyeglass Cases Hats Scarves Clutches Fashion Accessories Handbags Totes See California Proposition 65 Requirements document on the Partner Portal: https://view.hsn.net/WebDocuments/documents/01_Prop65Guide.pdf Certificate of Compliance with California’s Metal-Containing Jewelry Law In addition to providing test reports evidencing compliance lead, cadmium and phthalates limits, all Jewelry and Watch items submitted to HSN QA must include a declaration of compliance with California law(written on the Partner’s company letterhead and uploaded to the Product Specification Sheet). A sample of the required certificate of compliance language may be found on the HSN Partner Portal https://view.hsn.net/WebDocuments/documents/CA%20Metal%20Containing%20Jewelry%20Law%20Sample%20COC.doc Last updated: 12/31/2015 -24- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL COMPLIANCE: CPSIA OF 2008 The Consumer Product Safety Improvement Act of 2008. The Law now requires manufacturers and importers to certify that all products manufactured on or after November 12, 2008, are compliant with all applicable standards, rules and bans enforced by the Consumer Products Safety Commission (CPSC). Compliance shall be evident by a declaration or certificate of conformity. The Certificate of Compliance is required for applicable items. You can complete one and upload it to the Documents section of the product specification sheet. A blank Certificate of Conformity form will also be posted in the HSN Partner Portal under for your information and within the QA / PI Standards Manuals section https://view.hsn.net/WebDocuments/documents/03_CPSIA%20Certificate%20of%20Conformity.pdf Hardlines products subject to ANY of the Covered Acts and any article with a painted surface require documentation of compliance with the CPSIA. http://www.cpsc.gov/about/cpsia/cpsia.html Act Title Section Consumer Product Safety Act (CPSA) 16CFR1201 – Architectural Glazing Materials 16CFR1202 – Matchbooks 16CFR1203 – Bicycle Helmets 16CFR1204 – Antennas 16CFR1205 – Lawnmowers 16CFR1207 – Swimming Pool Slides 16CFR1209 – Interim Standard for Cellulose Insulation 16CFR1210 – Cigarette Lighters 16CFR1211 – Garage Door Openers 16CFR1212 – Multi-purpose Lighters 16CFR1213 – Entrapment in Bunk Beds 16CFR1301 – Refuse Bins 16CFR1302 – Flammable Contact Adhesives 16CFR1303 – Lead-Containing Paint 16CFR1304 – Consumer Patching Compounds 16CFR1305 – Artificial Emberizing Materials 16CFR1306 – Lawn Darts 16CFR1401 – Self-Pressurized Consumer Products 16CFR1402 – CB Base Station/TV Antennas 16CFR1404 – Cellulose Insulation 16CFR1406 – Coal and Wood Burning Appliances Federal Hazardous Substances Act (FHSA) 16CFR1500 – Hazardous Substances / Toys and Other Articles Intended for Use by Children 16CFR1501 – Small Parts (Children <3 years) 16CFR1505 – Electrically Operated Toys and Other Electrically Operated Articles Intended for Use by Children 16CFR1507 – Fireworks Devices 16CFR1508/1509 – Baby Cribs 16CFR1510 – Rattles 16CFR1511 – Pacifiers 16CFR1512 – Bicycles 16CFR1513 – Bunk Beds Flammable Fabrics Act (FFA) 16CFR1610 – Clothing Textiles / Wearing Apparel 16CFR1611 – Vinyl Plastic Film 16CFR1615/1616 – Children’s Sleepwear 16CFR1630/1631 – Carpets and Rugs 16CFR1632 – Mattresses and Mattress Pads Poison Prevention Packaging Act (PPPA) 16CFR1700 Refrigerator Safety Act (RSA) 16CFR1750 Last updated: 12/31/2015 -25- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL PRODUCT-SPECIFIC REQUIREMENTS Last updated: 12/31/2015 -26- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – AIR CLEANERS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Below are the additional requirements for Air Cleaners. Labeling • USEPA Establishment Registration Number must be present when an germicidal claims are made for the unit as a whole (e.g. bacteria or mold spore reduction). • Filter Media Type must be declared on product labeling. • Service life of the filters. • Federal Ozone Emissions Certification must be present on labeling and be at least 1” x 2” in size. Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Clean Air Delivery Rate (CADR) for smoke, pollen and dust ANSI/AHAM C-1 Effective Room Size ANSI/AHAM C-1 Particle Size Removal Efficiency (PSE) ASHRAE Standard 52.2-2007 Ozone Emission (must be ≤0.050 ppm) ANSI/UL Standard 867 (electronic air cleaners) or ANSI/UL Standard 507 (mechanical filtration only), whichever is applicable NOTE: mechanical filtration devices that also include a UV bulb must meet BOTH standards (507 for the main device and 867 for ozone emission of the UV bulb) True HEPA filtration 17-19 MERV rating based on PSE testing 99.97% removal at 0.3 µm particle size Whisper Quiet Sound pressure <30dB at 2 feet (dB levels and speed levels tested must be clearly identified ) Compliance Requirements • California Air Resources Board (CARB) certification is required for all ozone-generating products . Certification must be active and listed on the California Air Resources Board website at http://www.arb.ca.gov/research/indoor/aircleaners/certified.htm Last updated: 12/31/2015 -27- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – CANDLES & CANDLE ACCESSORIES Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Candles and Candle Accessories include: Candle Accessories, Candle Holders and Traditional Candles Below are the additional requirements for Candles and Candle Accessories Labeling Statement of Identity • All candles must have dimensions, net weight/fill weight and burn time stated on the product. Cautionary Labeling • All Candles and Candle Holders shall comply with either text only option or text and pictogram option per ASTM F2058-07 Standard Specifications for Candle Fire Safety Labeling. • Text Option followed immediately by the word “WARNING” in uppercase boldface letters. The following fire safety warning statements or practical equivalents shall appear in this order: • Burn within sight • Keep away from things that catch fire • Keep away from Children Text and pictogram Additional Cautionary Labeling • Candles (no container) shall have advisory to use appropriate holder and place on a heat resistant surface. • Filled Candles shall have advisory to place on a heat resistant surface. • Candle Holders should state specify the size and type candle that should be used with. Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Candle Fire Safety ASTM F2417 Candle Accessories Fire Safety ASTM F2601 Lead-Free Wicks No detectable lead content Burning Time Shall match labeling claims and specification sheet Last updated: 12/31/2015 -28- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – CHEMICAL PRODUCTS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Chemical Products include: Adhesives/Glues, Cleaning Liquids/Powders/Pastes, Jewelry Cleaners, Paints, and Sanitizing Solutions Below are the additional requirements for Chemical Products. Labeling • • • • • Net quantity of contents must be shown in English units (oz., fl oz, etc.). Batch/lot codes must be on the product container. Consumer safety warnings and directions for use in the product literature or on the actual product, as appropriate. USEPA Registration number when Germicidal/Anti-microbial claims are made. Flammability warnings per (16 CFR part 1500.3) • Extremely Flammable – with a flashpoint at or below 20ºF. • Flammable – with a flashpoint above 20ºF and below 100ºF. • Combustible – with a flashpoint above 100ºF to 150ºF. Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Safety Data Sheet (SDS) Safety Data Sheets must be issued in the format mandated by OSHA under the Hazard Communication Standard (HCS) Flammable/Combustible Closed cup flash point must be included on the SDS Non-Toxic, Safe for Children/Pets Assessment by a qualified toxicologist or governmental agency. Biodegradable Must meet OEDC Guidelines for testing of chemicals All Natural/Natural ingredients (by name) Certification of the product by the Natural Products Association (NPA) or EcoCert Ingredients designated as natural must be found on the list of recognized natural ingredients published by NPA. Organic (product or ingredients) Certification from USDA approved NOP certifying agent Design for the Environment (“DfE”) EPA/DFE Partnership Agreement Repel or kill bed bugs EPA OCSPP 810.3900 Laboratory testing methods for Bed Bug Pesticide products. Product Efficacy Analytical testing from a qualified testing laboratory based on ASTM recognized test methods such as: ASTM G122 – Std Test Method for Evaluating the Effectiveness of Cleaning Agents ASTM D 4265 - Std for Evaluating Stain Removal Performance in Home Laundering Compliance Requirements • USEPA Establishment Registration for all pesticide products. • USEPA Pesticide Product Registration for all pesticide products (minimum risk pesticides exempted from registration). • Child Resistant Packaging (safety caps) as required under the Poison Prevention Packaging Act (16 CFR Parts 1700-1702) Last updated: 12/31/2015 -29- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – COINS & COLLECTIBLES Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Coins & Collectibles include: Licensed Collectibles and US Mint, Graded or Collector Coins. Below are the additional requirements for Coins & Collectible Products. Labeling • An authentication hologram displaying the authenticator must be affixed to the product. This hologram should include a registration number that can be used to validate the authenticity of the product. If no registration number is present on the hologram, the HSN vendor of record will provide an attestation from the authenticator certifying the authenticity of the item. • Graded coins must have the name and seal/hologram of the professional grading company (e.g. ICG, PCGS, NGC). • Coin type, year, mintmark and grade must be specified on the coin holder Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Precious Metal Plating (when claimed) XRF assay to validate composition of plating material/composition Last updated: 12/31/2015 -30- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – CONSUMER ELECTRONICS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Consumer Electronics include: Battery Chargers, Cameras (digital, video), Cell Phones, Computers, Tablets, Telephones,, Media Players (BluRay, CD, DVD, MP3), Software and Televisions Below are the additional requirements for Consumer Electronics. Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Rechargeable Batteries – Battery Life Cycle Analytical results from a qualified laboratory ANSI C18.2M Portable Rechargeable Cells and Batteries - ≥300 cycles ANSI C18.3M Portable Lithium Primary Cells and Batteries - ≥300 cycles Charging Capability (# charges for a phone/tablet) Analytical results from a qualified laboratory. Bluetooth Range Connectivity verified up to 10 meters (33 feet) or claimed range, whichever is greater. Dustproof Test results from a qualified laboratory Must achieve JIS/IEC dust proof grade 6 (IP68) Shock Proof/Shock Resistant Shall withstand the claimed height/distance with no evidence of breaking, cracks, part separating , loss of function or obvious permanent deformation. Waterproof Analytical results from a qualified laboratory Must meet IEC/JIS waterproof grade 8 (IPX8) for waterproof at a depth of 3 m (9.8 ft) for up to 60 minutes Water Resistant (extent of claims based upon performance) Analytical results from a qualified laboratory IPX-0 No special protection. IPX-1 Protected against rainfall for a duration of 10 min. (normal operating position). IPX-2 Protected against rainfall for 10 min. (15º tilt). IPX-3 Protected against spraying water for 5 min. IPX-4 Protected against splashing water (from all angles) IPX-5 Protected against water jets (from all angles) IPX-6 Protected against heavy seas (high volume from all angles) IPX-7 Protected against water immersion for 30 minutes at a depth of 1 m Last updated: 12/31/2015 -31- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – CRAFTS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Crafts include: Craft Kits, Crafting Machines, Crafting Tools and Scrapbooking. Below are the additional requirements for Craft products. Labeling • Craft products must comply with the requirements of ASTM D4236 Standard Practice for Labeling Art Materials for Chronic Health Hazards (when applicable) • Any craft kit intended for use by children with small parts must contain the choke hazard warning preceded by an equilateral triangle with an exclamation point: WARNING: CHOKING HAZARD – Small parts. Not for children under 3 yrs Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Piece Count Shall match labeling claims and specification sheet Project Sheets Must be consistent to kit components and safe use Last updated: 12/31/2015 -32- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – FERTILIZERS, PLANTS & SEEDS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Below are the additional requirements for Fertilizers, Plants and Seeds. Labeling Plants/Seeds Fertilizer • • • • • • • • • • Guaranteed Analysis Panel, including Nitrogen, Phosphorus, Potassium levels (N-P-K) Image of the mature plant Mature height/diameter of the plant USDA plant hardiness zones Planting/Watering instructions Light requirements - full/part sun, shade Name of plant species (scientific name is recommended) Certificate of Nursery Inspection Expiration /Best By date (seeds only) Month/year of seed test, or year for which seed was packaged (seeds only) Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Fertilizer Guaranteed Analysis Certificate of Analysis from a Certified Fertilizer Laboratory Seed Germination Rate Certificate of Analysis from a Certified Testing Laboratory NOTE: Germination rate must meet minimum germination standards set by each state Organic Analytical results from a qualified laboratory ≥60% water insoluble nitrogen (of total guaranteed nitrogen) Compliance Requirements • State Nursery Dealer registration form must be provided • Certificate of Nursery Inspection for Japanese beetle label must be provided • Fertilizer manufacturers must be registered by state departments of agriculture Last updated: 12/31/2015 -33- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – FITNESS, PERSONAL CARE & MEDICAL DEVICES Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Fitness, Personal Care & Medical Devices include: Anti-Wrinkle Devices, Blood Pressure Monitors, Blow Dryers, Brushes, Curling Irons, Elliptical Machines, Exercise Devices, Exfoliating Tools, Hair Removal Tools, Laser Resurfacing Tools, Makeup Brushes, Massagers, Nail Clippers/Files, Pain Relief Devices, Pilates Equipment, Skin Cleaning Tools, Thermometers, Toothbrushes, Tooth Whitening Devices and Treadmills. Below are the additional requirements for Fitness, Personal Care & Medical Devices. Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Static Load Test – for weight bearing items Shall withstand the claimed load for 1 hour with no evidence of breaking, cracks, part separating , instability or obvious permanent deformation. Accuracy Testing (when claimed) Shall meet the claimed accuracy. Analytical results from a qualified laboratory Sonic (when claimed) Analytical results showing oscillation of 20 - 20,000 Hz Ultrasonic (when claimed) Analytical results showing oscillation ≥20,000 Hz Quantitative Improvement Claims (cosmetic, appearance or weight loss claims) Appropriately controlled clinical study with at least 30 participants completing the study. Clinical and statistical significance supporting the claim Consumer Perception Study with at least 30 participants Waterproof Analytical results from a qualified laboratory Must meet IEC/JIS waterproof grade 8 (IPX8) for waterproof at a depth of 3 m (9.8 ft) for up to 60 minutes Water Resistant (extent of claims based upon performance) Analytical results from a qualified laboratory IPX-0 No special protection. IPX-1 Protected against rainfall for a duration of 10 min. (normal operating position). IPX-2 Protected against rainfall for 10 min. (15º tilt). IPX-3 Protected against spraying water for 5 min. IPX-4 Protected against splashing water (from all angles) IPX-5 Protected against water jets (from all angles) IPX-6 Protected against heavy seas (high volume from all angles) IPX-7 Protected against water immersion for 30 minutes at a depth of 1 m Compliance Requirements • All medical devices must be properly listed and the establishment registered with USFDA http://www.fda.gov/MedicalDevices/default.htm • Establishment Registration (FDA-2891) • FDA Device Listing (FDA -2892) • FDA 510(k) Clearance and indications for use (when applicable for non-exempt devices) Last updated: 12/31/2015 -34- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – FURNITURE Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Furniture include: Cabinets, Chairs, Couches, Ottomans (regular and storage), Outdoor/Patio Furniture, Racks, Shelving Racks and Tables. Below are the additional requirements for Furniture. Labeling State Law Label for Filled Articles • The State Law Label is required for all stuffed or insulated orders. This label is to be sewn in, stacked with the other appropriate labels. • Label must be a durable, non-woven white material with black print. • Each manufacturer must have its own registration number printed on the label. Numbers are the responsibility of the manufacturer. • This label may be used for content, country of origin, and size as specified on the format of the State Law Tag. • Manufacturer will need to contact every state that has an active tagging law that covers their product and ask to be licensed with them using manufacturer's existing number. For a list of these states, order the current “Tagging Law Manual” from ISPA (International Sleep Products Association) in Alexandria, VA at (703) 683-8371 California Flammability Warning TB 117 • Upholstered furniture, including ottomans and floor pillows (larger than 26”), must have a State Law Tag and California Flammability Warning Label (Technical Bulletin 117).The California Flammability Warning TB 117 (for upholstered furniture) may be printed on the same label. The location can be side-by-side separated by a thick black line. The law label should be on the left and the warning notice on the right. The notice may also be printed at the bottom of the law label, separated by a thick black line. The minimum size of the type for the flammability notice shall be 1/8 inch in height. All type shall be in capital letters. The minimum size of the flammability label shall be 2x3 inches Federal Standards 16 CFR 1632 and 1633 • Furniture items that are also sleep surfaces (example: mattress or futon) labeled as per the Federal Standards 16 CFR 1632 and 1633 and be labeled accordingly. California Air Resources Board (CARB) • All furniture items made using Hardwood Plywood (HWPW), Particleboard (PB) and Medium Density Fiberboard (MDF) must be compliant to and be labeled in accordance with 93120.7(d) to confirm compliance to the approved Airborne Toxic Control Measure (ATCM) enacted to reduce Formaldehyde emissions from composite wood products. • All products must meet Phase 2 emission levels found at http://www.arb.ca.gov/regact/2007/compwood07/fro-final.pdf • Labels must include, at a minimum, the following information: • Fabricator’s Name • Date the finished good was produced • A statement of compliance to denote that the composite wood product complies with the ATCM Manufacturer Name Manufacture Date: mm/yyyy California 93120 compliant for formaldehyde Last updated: 12/31/2015 -35- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – FURNITURE CONTINUED Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. • For fabric performance standards please refer to the Domestics/Textiles Quality Standards Manual Performance Element Requirement Dynamic Load Test- Seating Shall withstand the claimed load or in the absence of claim, a 300 lb. load, with no evidence of breaking, cracks, part separating , instability or obvious permanent deformation. Static Load Test – General Shall withstand the claimed load or in the absence of claim, 300 lbs on each seating surface for 1 hour with no evidence of breaking, cracks, part separating, instability or obvious permanent deformation. Static Load Test – Tables Shall withstand the claimed load or in the absence of claim a 40/lbs per sq feet distributed evenly on for 1 hour with no evidence of breaking, cracks, part separating , instability or obvious permanent deformation. Outdoor Use Plastic: ASTM D4329 Standard Practice for Light and Water of Plastic – There shall be no structural deterioration and or discoloration. Metal: ASTM B117 Salt Spray Test–Shall function as intended and there shall be no corrosion or major discoloration after 24 hours of exposure to a 1% salt solution. Wood: The moisture content of wood products intended for outdoor use shall be within 7%-14%. Environmental Test: Heat - After exposure to high heat 122º F and 95% Relative Humidity for 24 hours, product shall continue to perform it’s intended function and remain cosmetically acceptable. Environmental Test: Cold - After exposure to 0º F for 8 hours, product shall continue to perform it’s intended function and remain cosmetically acceptable. Finger Entrapment – Folding Furniture If gap between the folding sections has a clearance that can fit a ¼” rod, that gap must also be able to fit a ½” rod to prevent finger entrapment and injury. Compliance • Toy chests with hinged lids must stay open in any position to which it is raised, have ventilation holes and must comply with the applicable requirements of ASTM F963-07. Last updated: 12/31/2015 -36- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – HOME DÉCOR & STORAGE Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Home Décor and Storage include: Artificial Christmas Trees, Centerpieces, Glassware/Ceramicware (non-food), Holiday Home Décor, Lamps, Ornaments, Picture Frames, Seasonal/Holiday Light Strands, Vases, Wall Hangings, and other like items. For stockings, tree skirts and other textile items please refer to the Textiles Quality Standards Manual. Below are the additional requirements for Home Décor and Storage . Labeling • Ornamental and decorative ceramic ware that could be used for food must be conspicuously marked as “Decorative Use Only” or “Not for Food Use: May Poison Food”. • Seasonal/Holiday Decorative Lighting Strings/Decorative Outfits and any item with accessible lead soldering must be labeled with the following California Proposition 65 Warning: • “WARNING: This product contains lead, a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm. Wash hands after handling.” • Leaded Crystal products must be labeled with the following California Proposition 65 Warning: • “WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead- a chemical known to the State of California to cause birth defects or other reproductive harm.“ Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Safety Data Sheet (for all items containing free liquid) Safety Data Sheets (SDS) must be issued in the format mandated by OSHA under the Hazard Communication Standard (HCS) Wall Décor Hardware Hanging Hardware must be included with all Wall Décor items and of the appropriate size/strength to support the weight of the product when fully loaded. Static Load Test – for weight bearing items Shall withstand the claimed load for 1 hour with no evidence of breaking, cracks, part separating , instability or obvious permanent deformation. Leak Resistance- Vessels No evidence of leaking or weeping after 24 hours Burn In Test (electrical items) Product must function properly and show not deterioration or failure after continually running for 72 hours. Musical Items Items that play licensed/copyright music not in the Public Domain require an attestation from the licensor certifying that the HSN vendor or record has the obtained the rights/permission to use the music in the product. Compliance Requirements • California Title 20 (Bulb in a Box): All lamps are required to include a compact fluorescent bulb for each socket identified as subject to the statute. Last updated: 12/31/2015 -37- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – HOUSEHOLD APPLIANCES Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Household Appliances include: Carpet/Floor Cleaners, Dehumidifiers, Fans, Garment Steamers, Heaters, Humidifiers, Irons, Portable Air Conditioners, Steam Cleaners, Sewing Machines, and Vacuums. Below are the additional requirements for Household Appliances. Labeling • USEPA Establishment Registration Number must be present when an germicidal claims are made for the unit as a whole (e.g. bacteria or mold spore reduction) • Filter Media Type and service life of the filters must be declared on product labeling Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Particle Size Removal Efficiency (PSE) ASHRAE Standard 52.2-2007 True HEPA filtration 17-19 MERV rating based on PSE testing 99.97% removal at 0.3 µm particle size Whisper Quiet Sound pressure <30dB at 2 feet (dB levels and speed levels tested must be clearly identified ) Carpet Sanitizers EPA DIS/TSS-8 Efficacy Data Requirements Carpet Sanitizers Antimicrobial Protection (treated article) Use of an EPA Registered antimicrobial Provide EPA registration number for the antimicrobial Household/Commercial Vacuum Cleaner Performance ASTM F608 – Standard Test Method for Evaluation of Carpet Embedded Dirt Removal ASTM F2607 – Standard Test Method for Measuring the Hard Surface FloorCleaning Ability of Household/Commercial Vacuum Cleaners Compliance Requirements • USEPA Establishment Registration for all pesticide devices. Last updated: 12/31/2015 -38- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – KITCHEN PRODUCTS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Kitchen Products include: Cookware, Cutlery, Dishes, Glassware, Tableware, Kitchen Utensils, Kitchen Accessories and Kitchen Appliances Below are the additional requirements for Kitchen Products. Labeling • Sets having 3 or more pieces should have inventory list within the packaging that identifies what is in the set. • COO and Brand/Manufacturer markings must be legible, indelible and permanent in comparable size. • Leaded Crystal Tableware must be labeled with the following California Proposition 65 Warning: • “WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead- a chemical known to the State of California to cause birth defects or other reproductive harm.“ Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. • Every batch of glass used in the production of glass doors, viewing windows or cookware lids must b e tempered to withstand thermal shock • Recipes/cooking charts must agree with the temperature parameters of the product. (i.e. if the maximum temperature the product can reach/withstand is 400ºF, no recipe should call for a cooking temperature of over 400ºF). Performance Element Requirement Non-Stick Surface Egg Release Test: Egg must release easily from cooking surface at initial use and after 5 cleaning cycles Oven Safe Product must function properly and show no adverse effects after 5 cycles of use (30 minutes each) at the claimed oven safe temperature Care & Cleaning (Hand Wash, Dishwasher Safe, etc.) Product must function properly and show no adverse effects after 5 cleaning cycles (no corrosion, pitting, discoloration, fading or failure) Metal Utensil Safe (non-stick coatings) Tiger Paw Test: 30 min @ 200ºC for ≥30min with no breakthrough Microwave Safe Product must function properly and show no adverse effects after 5 cycles of 3 minutes on high setting when filled ¾ full with liquid Freezer Safe Product must function properly and show no adverse effects after 3 cycles of no less than 4 hours in the freezer (0 F) Leak Resistance- Vessels No evidence of leaking or weeping after 24 hours BPA Free Signed declaration, from the manufacturer, affirming that the item has been tested and meets all pertinent limits. The affidavit must include the test method used. Last updated: 12/31/2015 -39- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – KITCHEN PRODUCTS CONTINUED Performance Standards/Testing Requirements continued Performance Element Requirement Leak Resistance - Lids No evidence of leaking after being filled to 50% of capacity and shaken rapidly for 25 cycles (back and forth) Leak Proof - Lids No evidence of leaking after 24 hours of inversion filled with water Pressure Cookers All pressure cookers sold by HSN must be tested by a qualified 3rd party laboratory and successfully pass the following tests: • Electrical: Electrical Input, Current Leakage, Strain Relief, Cord Gauge • Mechanical: Lid Cycling, Cover Locking Mechanism/Disengagement Pressure, Lid Dislodgement Test, Cover Opening Test • Pressure Relief/Safety Valves: Normal/Maximum Operating Pressure and Leakage Test, Pressure-Relief Operation Tests, Primary safety blocked (Failure Analysis), Secondary safety blocked (Failure Analysis), Pressure-Relief Operation Tests (Failure Analysis), Pressure-Relief Operation Tests (Failure Analysis), Hydrostatic Strength Test NOTE: HSN has standardized pricing available through CSA for this testing. Please contact you QA evaluator for specific information Compliance Requirements • All food contact articles made from resinous or polymeric materials (plastics) must meet the US Food & Drug Administration requirements for food contact as outlined in 21 CFR 175.300 • An attestation from the manufacturer confirming compliance with the appropriate regulation must be supplied • Ceramic items for food use must meet FDA and California Proposition 65 limits for extractable lead and cadmium. Limits can be found at https://view.hsn.net/WebDocuments/documents/01_Prop65Guide.pdf Last updated: 12/31/2015 -40- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – LAWN & GARDEN, TOOLS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Lawn & Garden. Tools include: Battery Operated Tools Ladders, Electric Tools (Indoor and Outdoor), Hand Tools, Garden Tools, Lighting, Outdoor Décor, Planters and Wagons. Below are the additional requirements for Lawn & Garden, Tools. Labeling • Items that have accessible lead soldering or brass fittings are required be labeled with the following California Proposition 65 Warning: • “WARNING: This product contains lead, a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm. Wash hands after handling.” • Ladders must have all required markings as per ANSI A14-2007 Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Safety Data Sheet (for all items containing free liquid) Safety Data Sheets (SDS) must be issued in the format mandated by OSHA under the Hazard Communication Standard (HCS) Corrosion Resistance (metal components) ASTM B117 – Shall function as intended and there shall be no corrosion or major discoloration after 24 hours of exposure to a 1% salt solution. Metal/Wooden Stepladder and Metal Platform Ladders ANSI A14-2007 Ladder Safety Requirements OSHA Standard: 29 CFR 1926 Subpart X Stairways/Ladders Static Load Test – for weight bearing items Shall withstand the claimed load for 1 hour with no evidence of breaking, cracks, part separating , instability or obvious permanent deformation. Dynamic Load Test- General (applicable for load bearing items) Shall withstand claim load or in the absence of claim a specified load with no evidence of breaking, cracks, part separating , instability or obvious permanent deformation Leakage Resistance No evidence of leaking or weeping after 24 hours Rechargeable Batteries – Battery Life Cycle Performance testing from a Qualified laboratory ANSI C18.2M Portable Rechargeable Cells and Batteries - ≥300 cycles ANSI C18.3M Portable Lithium Primary Cells and Batteries - ≥300 cycles Last updated: 12/31/2015 -41- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – LAWN & GARDEN, TOOLS CONTINUED Performance Standards/Testing Requirements continued Performance Element Requirement Resistance to Weathering (Plastic) ASTM D4329 Standard Practice for Light and Water of Plastic- No structural deterioration and or discoloration shall occur Moisture Content (Wood) The moisture content of wood products intended for outdoor use shall be within 7%-14%. Waterproof (if claimed on non textile items) The product shall be able to perform its intended function safely and without deterioration after 1 hour under simulated rain conditions. Last updated: 12/31/2015 -42- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – LIGHT BULBS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Below are the additional requirements for Light Bulbs. Labeling • Lighting Facts as required by the FTC Energy Labeling Rule (16 CFR 305). Templates for the required information are available at https://www.ftc.gov/tips-advice/business-center/guidance/light-bulb-labels-templates-manufacturers • Key labeling elements of the lighting facts include: • Brightness (lumens) - on principle display panel (PDP), Lighting Facts panel AND on the actual bulb • Estimated energy cost per year (based on usage rate of 3 hours per day and $0.11 per kWh - on principle display panel and Lighting Facts panel • Bulb Life – on Lighting Facts panel • Light appearance (color temperature degrees Kelvin) - on Lighting Facts panel • Energy Used (wattage) - on Lighting Facts panel • Mercury Disclosure for any lamp/bulb containing mercury (fluorescent or general service) – on Lighting Facts panel and the actual bulb Brightness and Energy Cost for PDP Lighting Facts Panel Lighting Facts Panel with Energy Star Compliance and Mercury Disclosure Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Lighting Facts Performance Testing (brightness, energy cost, life, light appearance, energy used) Incandescent lamps and medium base compact fluorescent lamps (CFL) must follow Department of Energy test methods found at10 CFR 430, 10 CFR 431, and 10 CFR 429.11 Lamps not covered by these tests must have equivalent competent and reliable scientific evidence supporting the performance Light output for light-emitting diode (LED or OLED) lamps, tests conducted according to IES LM79 are permitted Last updated: 12/31/2015 -43- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – PESTICIDE DEVICES Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Below are the additional requirements for Pesticide Devices. Labeling • All labeling must conform with USEPA Approved labeling for pesticide devices/chemicals • USEPA Establishment Registration number (all pesticide devices) • USEPA Registration Number (when pesticide chemicals/attractants are used) Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Efficacy Testing (Repels insects, mice, deer, rabbits, etc ) Modified EPA/FWS and PCP test protocol (ASTM STP 1055) EPA/Fish and Wildlife service( FWS) enclosure test protocol EPA/Fish and Wildlife service( FWS) field test efficacy protocol Ultrasonic Output Analytical results showing output at a frequency of ≥20,000 Hz. Compliance Requirements • USEPA Establishment Registration for all pesticide devices. • USEPA Pesticide Product Registration for all pesticide devices that also use a pesticide chemical/attractant Last updated: 12/31/2015 -44- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – PUBLISHING Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Publishing include: Books, CDs, DVDs. Below are the additional requirements for Publishing. Labeling • Books must include ISBN # • DVD and CDs should have Copyright or Trademark marks (when applicable) Compliance Requirements • Children’s products are subject to the CPSIA of 2008 requirements and the appropriate Certificate of Conformity/Children’s Product Certificate is required. Last updated: 12/31/2015 -45- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – SPORTING GOODS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Products classified by HSN as Sporting Goods include: Bicycles, Camping Equipment, Scooters (motorized and non-motorized) , Sleeping Bags and Tents. Below are the additional requirements for Sporting Goods. Labeling • ASTM F2441 - Standard Practice for Labeling of Backpacking and Mountaineering Tents • Sleeping Bags and items with hidden fill/stuffing must include the State Law Label. For additional guidance on this requirement, please see the Domestics/Textiles Quality Standards Manual Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Static Load Test – for weight bearing items Shall withstand the claimed load for 1 hour with no evidence of breaking, cracks, part separating , instability or obvious permanent deformation. Dynamic Load Test- General (applicable for load bearing items) Shall withstand claim load or in the absence of claim a specified load with no evidence of breaking, cracks, part separating , instability or obvious permanent deformation Performance/Safety (Non-Powered Scooters) ASTM F2264 - Standard Consumer Safety Specification for Non-Powered Scooters Performance/Safety (Powered Scooters) ASTM F2641 - Standard Consumer Safety Specification for Recreational Powered Scooters and Pocket Bikes Performance/Safety (Bicycles) 16 CFR 1512 - Requirements for Bicycles Flammability (Tents) CPAI-84 - Specification for Flame-Resistant Materials Used in Camping Tentage Flammability (Sleeping Bags) ASTM F1955 - Standard Test Method for Flammability of Sleeping Bags Last updated: 12/31/2015 -46- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – TOYS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Below are the additional requirements for Toys. Labeling • All labeling requirements of CPSIA of 2008 must be present on the product. Acts and standards covered under CPSIA of 2008 include: • Consumer Product Safety Act • Federal Hazardous Substances Act • Flammable Fabrics Act • ASTM F963-16 • Tracking numbers are required for all toys • Stuffed Toy items must include the Uniform Label (law tag) • Pennsylvania license number for the manufacturer/vendor • Name and principle place of business (city and state) of the manufacturer/vendor • A statement that “All new Material” (with the type of material) or “All New (type) Material” was used in the manufacture of this stuffed toy.” Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement Physical/Chemical/Mechanical Hazards ASTM F963-16 Standard Consumer Safety Specification for Toy Safety Rechargeable/Radio Controlled Toys All rechargeable/RC toys sold by HSN must be tested by a qualified 3rd party laboratory and successfully pass the following tests: • Battery: Elevated Temperature Over Charge, Battery Capacity, Battery Life Cycling • Transmitter: Frequency Verification, Range Verification, Transmitter Cycling, Transmitter & Electronics Environmental Conditioning • Function/Performance: Electric Motor Life Cycling, Function Time Verification NOTE: HSN has standardized pricing available through CSA and UL VS for this testing. Please contact your QA evaluator for specific information Musical Items Items that play licensed/copyright music not in the Public Domain require an attestation from the licensor certifying that the HSN vendor or record has the obtained the rights/permission to use the music in the product. Compliance Requirements • Toy items are subject to the CPSIA of 2008 requirements and the appropriate Certificate of Conformity/Children’s Product Certificate is required. Last updated: 12/31/2015 -47- QUALITY ASSURANCE: HARDLINES STANDARDS MANUAL REQUIREMENTS – WATER FILTERS Application In addition to the general product requirements contained in previous sections of this document, individual product types may have specific, additional requirements for packaging, labeling, safety, compliance, performance testing and/or claim substantiation. Below are the additional requirements for Water Filters. Labeling • • • • • • • NSF/ANSI Rating. USEPA Establishment Registration Number when an germicidal claims are made for the product (e.g. bacteria reduction). Filter Media Type. Service flow rate (gallons per minute) and Service life of the filters (gallons). Maximum/minimum operating temperature & pressure. Performance Data Sheet that identifies all contaminants the filter will reduce. Effective July 1, 2015: water treatment devices certified to NSF/ANSI 53 must include a decal that can be affixed to the filter by the consumer that states “Please refer to the owner’s manual for proper maintenance and operation. If this device is not maintained and operated as specified in the owner’s manual, there is a risk of exposure to contaminants. For more information, visit the manufacturer’s Internet Web site at [Mfg. Website] or the [State of California Device Registration Program website]. Performance Standards/Testing Requirements The minimum requirements for performance testing of this product type are noted below. Additional performance testing may be required based on the design, features and functions of the specific product. Performance testing should be uploaded to the product specification sheet. Performance Element Requirement NSF or WQA (Water Quality Association) All water filters must possess a valid certification. The certification must be submitted as validation of the claimed performance standards NOTE: Submission of the NSF/ANSI test reports is not required when the appropriate certification has been provided. Performance - Aesthetic Effects (taste, odor, color) NSF/ANSI 42 Performance – Health Effects (removal of heavy metals, VOC or other contaminants) NSF/ANSI 53 Service Life (gallons) NSF/ANSI 42, 53 or other as appropriate to performance Filter Performance – Emerging Compounds and Incidental Contaminants NSF/ANSI 401 (if removal is claimed) Certain prescription drugs, OTC medications, herbicides, pesticides and chemical contaminants Performance – Ultraviolet (UV) Microbiological Treatment NSF/ANSI 55 Performance – Reverse Osmosis (RO) NSF/ANSI 58 Performance – Distillation Systems NSF/ANSI 62 Performance – Shower Filters NSF/ANSI 177 Compliance Requirements • All water filters must possess a valid registration with the California State Water Resources Board as a residential water treatment device. Certification must be active and listed on this website. A link to the current registered devices can be found at http://www.waterboards.ca.gov/drinking_water/certlic/device/watertreatmentdevices.shtml#info_to_mfgs Last updated: 12/31/2015 -48-
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