CH A P T E R
113
Application User Configuration
The Application User Configuration window in Cisco Unified Communications Manager
Administration allows the administrator to add, search, display, and maintain information about Cisco
Unified Communications Manager application users.
The following topics contain information on managing application user information:
•
Application User Configuration Settings, page 113-1
•
Finding an Application User, page 113-5
•
Configuring an Application User, page 113-6
•
Adding an Administrator User to Cisco Unity or Cisco Unity Connection, page 113-7
•
Changing an Application User Password, page 113-9
•
Managing Application User Credential Information, page 113-9
•
Credential Settings and Fields, page 113-10
•
Associating Devices to an Application User, page 113-11
•
Deleting an Application User, page 113-12
•
Related Topics, page 113-13
Application User Configuration Settings
The Application User Configuration window in Cisco Unified Communications Manager
Administration allows the administrator to add, search, display, and maintain information about Cisco
Unified Communications Manager application users.
Table 113-1 describes the application user configuration settings. For related procedures, see the
“Related Topics” section on page 113-13.
Table 113-1
Application User Configuration Settings
Field
Description
Application User Information
User ID
Enter a unique application user identification name. Cisco Unified
Communications Manager allows you to modify an existing user ID
(provided synchronization with the LDAP server is not enabled). You can
enter the following characters: alphanumeric (a-zA-Z0-9), dash(-),
underscore(_), or space( ).
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Application User Configuration Settings
Table 113-1
Application User Configuration Settings (continued)
Field
Description
Password
Enter alphanumeric or special characters for the application user
password. You must enter at least the minimum number of characters that
are specified in the assigned credential policy.
Confirm Password
Enter the user password again.
Digest Credentials
Enter a string of alphanumeric characters. Cisco Unified
Communications Manager uses the digest credentials that you specify
here to validate the SIP user agent response during a challenge to the SIP
trunk.
For information on digest authentication, refer to the Cisco Unified
Communications Manager Security Guide.
Confirm Digest Credentials To confirm that you entered the digest credentials correctly, enter the
credentials in this field.
Edit Credential
The Edit Credential button displays after you add this user to the
database.
Click this button to manage credential information for this user. See
“Managing Application User Credential Information” section on
page 113-9.
Presence Group
Configure this field with the Presence feature.
Note
If you are not using this application user with presence, leave the
default (None) setting for presence group.
From the drop-down list box, choose a Presence group for the application
user. The group selected specifies the destinations that the application
user, such as IPMASysUser, can monitor.
The Standard Presence group gets configured at installation. Presence
groups configured in Cisco Unified Communications Manager
Administration also appear in the drop-down list box.
Presence authorization works with presence groups to allow or block
presence requests between groups. Refer to the “Presence” chapter in the
Cisco Unified Communications Manager Features and Services Guide
for information about configuring permissions between groups.
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Application User Configuration Settings
Table 113-1
Application User Configuration Settings (continued)
Field
Description
Accept Presence
Subscription
Configure this field with the Presence feature for presence authorization.
If you enabled application-level authorization in the SIP Trunk Security
Profile Configuration applied to the trunk, Cisco Unified
Communications Manager performs application-level authorization.
Check this check box to authorize Cisco Unified Communications
Manager to accept presence requests that come from this SIP trunk
application user.
If you check this check box in the Application User Configuration
window and do not check the Enable Application Level Authorization
check box in the SIP Trunk Security Profile Configuration applied to the
trunk, Cisco Unified Communications Manager sends a 403 error
message to the SIP user agent that is connected to the trunk.
For more information on authorization, refer to the Cisco Unified
Communications Manager Security Guide.
Accept Out-of-Dialog
REFER
If you enabled application-level authorization in the SIP Trunk Security
Profile Configuration applied to the trunk, Cisco Unified
Communications Manager performs application-level authorization.
Check this check box to authorize Cisco Unified Communications
Manager to accept Out-of-Dialog REFER requests that come from this
SIP trunk application user. For example, to use SIP-initiated transfer
features and other advanced transfer-related features, you must authorize
Cisco Unified Communications Manager to accept incoming
Out-of-Dialog REFER requests for this application user.
If you check this check box in the Application User Configuration
window and do not check the Enable Application Level Authorization
check box in the SIP Trunk Security Profile Configuration applied to the
trunk, Cisco Unified Communications Manager sends a 403 error
message to the SIP user agent that is connected to the trunk.
For more information on authorization, refer to the Cisco Unified
Communications Manager Security Guide.
Accept Unsolicited
Notification
If you enabled application-level authorization in the SIP Trunk Security
Profile Configuration applied to the trunk, Cisco Unified
Communications Manager performs application-level authorization.
Check this check box to authorize Cisco Unified Communications
Manager to accept unsolicited notifications that come from this SIP trunk
application user. For example, to provide MWI support, you must
authorize Cisco Unified Communications Manager to accept incoming
unsolicited notifications for this application user.
If you check this check box in the Application User Configuration
window and do not check the Enable Application Level Authorization
check box in the SIP Trunk Security Profile Configuration applied to the
trunk, Cisco Unified Communications Manager sends a 403 error
message to the SIP user agent that is connected to the trunk.
For more information on authorization, refer to the Cisco Unified
Communications Manager Security Guide.
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Application User Configuration Settings
Table 113-1
Application User Configuration Settings (continued)
Field
Description
Accept Replaces Header
If you enabled application-level authorization in the SIP Trunk Security
Profile Configuration applied to the trunk, Cisco Unified
Communications Manager performs application-level authorization.
Check this check box to authorize Cisco Unified Communications
Manager to accept header replacements in messages from this SIP trunk
application user. For example, to transfer an external call on a SIP trunk
to an external device or party, as in attended transfer, you must authorize
Cisco Unified Communications Manager to accept SIP requests with
replaces header in REFERS and INVITES for this application user.
If you check this check box in the Application User Configuration
window and do not check the Enable Application Level Authorization
check box in the SIP Trunk Security Profile Configuration applied to the
trunk, Cisco Unified Communications Manager sends a 403 error
message to the SIP user agent that is connected to the trunk.
For more information on authorization, refer to the Cisco Unified
Communications Manager Security Guide.
Device Information
Available Devices
This list box displays the devices that are available for association with
this application user.
To associate a device with this application user, select the device and
click the Down arrow below this list box.
If the device that you want to associate with this application user does not
display in this pane, click one of these buttons to search for other devices:
Controlled Devices
•
Find more Phones—Click this button to find more phones to
associate with this application user. The Find and List Phones
window displays to enable a phone search.
•
Find more Route Points—Click this button to find more route
points to associate with this application user. The Find and List CTI
Route Points window displays to enable a CTI route point search.
•
Find more Pilot Points—Click this button to find more pilot points
to associate with this application user. The Find and List Pilot Points
window displays to enable a pilot point search.
This field lists the devices that are associated with the application user.
To remove a device, select the device name and click the Up arrow above
this list box. To add a device, select a device in the Available Devices list
box and click the Down arrow.
CAPF Information
Associated CAPF Profiles
This pane displays the Instance ID from the CAPF Profile that you
configured for this user. To view or update the profile, double-click the
Instance ID or click the Instance ID to highlight it; then, click View
Details. The Application User CAPF Profile Configuration window
displays with the current settings.
For information on how to configure the Application User CAPF Profile,
refer to the Cisco Unified Communications Manager Security Guide.
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Finding an Application User
Table 113-1
Application User Configuration Settings (continued)
Field
Description
Permissions Information
Groups
This list box displays after an application user record has been saved. The
list box displays the groups to which the application user belongs.
To add the user to one or more user groups, click the Add to User Group
button. The Find and List User Groups window opens as a separate
window. Locate the groups to which you want to add the user, click in the
check boxes beside those groups, and click Add Selected at the bottom
of the window. The Find and List User Groups window closes, and the
Application User Configuration window displays, now showing the
selected groups in the Groups list box.
To remove the user from a group, highlight the group in the Groups list
box and click the Remove from User Group button.
To view or update a group, double-click the group name or click the
group name to highlight it; then, click View Details. The User Group
Configuration window displays with the current settings.
For more information on finding and configuring user groups, see the
“User Group Configuration” section on page 116-1.
Roles
This list box displays after an application user has been added, the
Groups list box has been populated, and the user record saved. The list
box displays the roles that are assigned to the application user.
To view or update a role, double-click the role name or click the role
name to highlight it; then, click View Details. The Role Configuration
window displays with the current settings.
For more information on configuring roles, see the “Role Configuration”
section on page 115-1.
Finding an Application User
Cisco Unified Communications Manager lets you find application user information on the basis of
specific criteria. Use the following procedure to find application user information.
Note
During your work in a browser session, Cisco Unified Communications Manager Administration retains
your search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified
Communications Manager Administration retains your search preferences until you modify your search
or close the browser.
Procedure
Step 1
Choose User Management > Application User.
The Find and List Application Users window displays. Records from an active (prior) query may also
display in the window.
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Configuring an Application User
Step 2
To find all records in the database, ensure the dialog box is empty; go to Step 3.
To filter or search records
•
From the first drop-down list box, select a search parameter.
•
From the second drop-down list box, select a search pattern.
•
Specify the appropriate search text, if applicable.
Note
Step 3
To add additional search criteria, click the + button. When you add criteria, the system searches
for a record that matches all criteria that you specify. To remove criteria, click the – button to
remove the last added criterion or click the Clear Filter button to remove all added search
criteria.
Click Find.
All or matching records display. You can change the number of items that display on each page by
choosing a different value from the Rows per Page drop-down list box.
Note
Step 4
You can delete multiple records from the database by checking the check boxes next to the
appropriate record and clicking Delete Selected. You can delete all configurable records for this
selection by clicking Select All and then clicking Delete Selected.
From the list of records that display, click the link for the record that you want to view.
Note
To reverse the sort order, click the up or down arrow, if available, in the list header.
The window displays the item that you choose.
Additional Information
See the “Related Topics” section on page 113-13.
Configuring an Application User
Use the following procedure to configure a new application user. Installation provides a set of default
application users for Cisco Unified Communications Manager.
Note
If you are adding an administrator account for Cisco Unity or Cisco Unity Connection, you must use the
same user name and password that you defined in Cisco Unity and Cisco Unity Connection
Administration.The user ID provides authentication between Cisco Unity or Cisco Unity Connection
and Cisco Unified Communications Manager Administration.Refer to the applicable Cisco Unified
Communications Manager Integration Guide for Cisco Unity or Cisco Unity Connection.
You can configure a Cisco Unified Communications Manager Administration application user as a Cisco
Unity or Cisco Unity Connection user by using the Create a Cisco Unity Application User option in the
Application User Configuration window. You can then configure any additional settings in Cisco Unity
or Cisco Unity Connection Administration.
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Adding an Administrator User to Cisco Unity or Cisco Unity Connection
Procedure
Step 1
Choose User Management > Application User.
The Find and List Application Users window displays. Use the two drop-down list boxes to search for
an application user.
Step 2
Click Add New.
The Application User Configuration window displays.
Step 3
Enter the appropriate settings as described in Table 113-1.
Step 4
When you have completed the user information, save your changes and add the user by clicking Save.
Step 5
To show the user privilege report for this application user, from the Related Links drop-down list box,
choose User Privilege Report and click Go.
The User Privilege window displays for this application user. Refer to the “Viewing User Roles, User
Groups, and Permissions” section on page 116-7 for details of the user privilege report.
After you display the user privilege report for this application user, you can return to the Application
User Configuration window for this application user. From the Related Links drop-down list box in the
User Privilege window, choose Back to Application User and click Go.
Next Steps
If you want to associate devices with this application user, continue with the “Associating Devices to an
Application User” procedure.
To manage credentials for this application user, continue with the “Managing Application User
Credential Information” procedure.
To add an administrator user to Cisco Unity or Cisco Unity Connection, continue with the procedure in
“Adding an Administrator User to Cisco Unity or Cisco Unity Connection” section on page 113-7.
Additional Information
See the “Related Topics” section on page 113-13.
Adding an Administrator User to Cisco Unity or Cisco Unity
Connection
The Create Cisco Unity Application User link in the Application Configuration window allows you to
add a user as an administrator user to Cisco Unity or Cisco Unity Connection. With this method, you
configure the application user in Cisco Unified Communications Manager Administration; then,
configure any additional settings for the user in Cisco Unity or Cisco Unity Connection Administration.
If you are integrating Cisco Unified Communications Manager with Cisco Unity Connection 7.x, you
can use the import feature that is available in Cisco Unity Connection 7.x instead of performing the
procedure that is described in the “Adding an Administrator User to Cisco Unity or Cisco Unity
Connection” section on page 113-7. For information on how to use the import feature, refer to the User
Moves, Adds, and Changes Guide for Cisco Unity Connection 7.x.
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Adding an Administrator User to Cisco Unity or Cisco Unity Connection
The Create Cisco Unity User link displays only if you install and configure the appropriate Cisco Unity
or Cisco Unity Connection software. Refer to the applicable Cisco Unified Communications Manager
Integration Guide for Cisco Unity or the applicable Cisco Unified Communications Manager SCCP
Integration Guide for Cisco Unity Connection.
Before You Begin
Ensure that you have defined an appropriate template for the user that you plan to push to Cisco Unity or
Cisco Unity Connection. For Cisco Unity Connection users, refer to the applicable User Moves, Adds, and
Changes Guide for Cisco Unity Connection. For Cisco Unity users, refer to the System Administration
Guide for Cisco Unity.
Procedure
Step 1
Find the application user, as described in the “Finding an Application User” section on page 113-5.
Step 2
From the Related Links drop-down list box, choose the Create Cisco Unity Application User link and
click Go.
The Add Cisco Unity User dialog box displays.
Step 3
From the Application Server drop-down list box, choose the Cisco Unity or Cisco Unity Connection
server on which you want to create a Cisco Unity or Cisco Unity Connection user and click Next.
Step 4
From the Application User Template drop-down list box, choose the template that you want to use.
Step 5
Click Save.
The administrator account gets created in Cisco Unity or Cisco Unity Connection. The link in Related
Links changes to Edit Cisco Unity User in the Application User Configuration window. You can now
view the user that you created in Cisco Unity Administration or Cisco Unity Connection Administration.
Note
When the Cisco Unity or Cisco Unity Connection user is integrated with the Cisco Unified
Communications Manager Application User, you cannot edit fields such as Alias (User ID in Cisco
Unified Communications Manager Administration), First Name, Last Name, Extension (Primary
Extension in Cisco Unified Communications Manager Administration), and so on, in Cisco Unity
Administration or Cisco Unity Connection Administration. You can only update these fields in Cisco
Unified Communications Manager Administration.
Note
Cisco Unity and Cisco Unity Connection monitor the synchronization of data from Cisco Unified
Communications Manager. You can configure the sync time in Cisco Unity Administration or
Cisco Unity Connection Administration on the Tools menu. For Cisco Unity Connection, refer to the
User Moves, Adds, and Changes Guide for Cisco Unity Connection for more information. For
Cisco Unity, refer to the System Administration Guide for Cisco Unity.
Additional Information
See the “Related Topics” section on page 113-13.
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Changing an Application User Password
Changing an Application User Password
Use the following procedure to change an application user password.
Procedure
Step 1
Use the procedure in the “Finding an Application User” section on page 113-5 to find the application
user whose password you want to change.
The Application User Configuration window displays with information about the chosen application
user.
Step 2
In the Password field, double-click the existing password, which is encrypted, and enter the new
password.
Step 3
In the Confirm Password field, double-click the existing, encrypted password and enter the new
password again.
Step 4
Click Save.
Additional Information
See the “Related Topics” section on page 113-13.
Managing Application User Credential Information
Use the following procedure to change or view credential information, such as the associated
authentication rules, the associated credential policy, or the time of last password change for an
application user. You can edit user credentials only after the user exists in the database.
You cannot save settings in the user Credential Configuration window that conflict with the assigned
credential policy. For example, if the policy has the Never Expires check box checked, you cannot
uncheck and save the Does Not Expire check box in the user Credential Configuration window. You can,
however, set a different credential expiration for the user, including Does Not Expire, if the Never
Expires policy setting is not checked; the user setting overrides the policy setting.
You cannot change settings in the user Credential Configuration window that conflict with other settings
in the user Credential Configuration window. For example, if the User Cannot Change box is checked,
you cannot check the User Must Change at Next Login check box.
The Credential Configuration window provides approximate event times; the system updates the form at
the next authentication query or event.
Before You Begin
Create the application user in the database. See “Configuring an Application User” section on
page 113-6.
Procedure
Step 1
Use the procedure in the “Finding an Application User” section on page 113-5 to find the application
user configuration.
The Application User Configuration window displays the configuration information.
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Credential Settings and Fields
Step 2
To change or view password information, click the Edit Credential button next to the Password field.
The user Credential Configuration window displays.
Step 3
View the credential data for the user or enter the appropriate settings, as described in Table 113-2.
Step 4
If you have changed any settings, click Save.
Additional Information
See the “Related Topics” section on page 113-13.
Credential Settings and Fields
Table 113-2 describes credential settings for application users and end users. These settings do not apply
to application user or end user digest credentials. For related procedures, see the “Related Topics”
section on page 113-13.
Table 113-2
Application User and End User Credential Settings and Fields
Field
Description
Locked By Administrator
Check this check box to lock this account and block
access for this user.
Uncheck this check box to unlock the account and allow
access for this user.
Use this check box when the credential policy specifies
that an Administrator Must Unlock this account type after
an account lockout.
User Cannot Change
Check this check box to block this user from changing
this credential. Use this option for group accounts.
You cannot check this check box when User Must Change
at Next Login check box is checked.
User Must Change at Next Login
Check this check box to require the user to change this
credential at next login. Use this option after you assign a
temporary credential.
You cannot check this check box when User Cannot
Change check box is checked.
Does Not Expire
Check this check box to block the system from prompting
the user to change this credential. You can use this option
for low-security users or group accounts.
If checked, the user can still change this credential at any
time. When the check box is unchecked, the expiration
setting in the associated credential policy applies.
You cannot uncheck this check box if the policy setting
specifies Does Not Expire.
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Associating Devices to an Application User
Table 113-2
Application User and End User Credential Settings and Fields (continued)
Field
Description
Reset Hack Count
Check this check box to reset the hack count for this user
and clear the Time Locked Due to Failed Login Attempts
field.
The hack count increments whenever authentication fails
for an incorrect credential.
If the policy specifies No Limit for Failed Logons, the
hack count always specifies 0.
Authentication Rule
Select the credential policy to apply to this user
credential.
Time Last Changed
This field displays the date and time of the most recent
credential change for this user.
Failed Logon Attempts
This field displays the number of failed logon attempts
since the last successful logon, since the administrator
reset the hack count for this user credential, or since the
reset failed login attempts time expired.
Time of Last Field Logon Attempt
This field displays the date and time for the most recent
failed logon attempt for this user credential.
Time Locked by Administrator
This field displays the date and time that the administrator
locked this user account. This field goes blank after the
administrator unlocks the credential.
Time Locked Due to Failed Logon
Attempts
This field displays the date and time that the system last
locked this user account due to failed logon attempts.
Time of hack lockout gets set whenever failed logon
attempts exceed the configured threshold in the applied
credential policy.
Associating Devices to an Application User
You can associate devices over which application users will have control. Application users can control
some devices, such as phones. Applications that are identified as users can control other devices, such
as CTI ports. When application users have control of a phone, they can control certain settings for that
phone, such as speed dial and call forwarding.
Before You Begin
To assign devices to an application user, you must access the Application User Configuration window
for that user. See the “Finding an Application User” section on page 113-5 for information on finding
existing application users. When the Application User Configuration window displays, perform the
following procedure to assign devices.
Procedure
Step 1
In the Available Devices list box, choose a device that you want to associate with the application user
and click the Down arrow below the list box. The selected device moves to the
applicationuser.controlledDevices list box.
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Deleting an Application User
Step 2
To limit the list of available devices, click the Find more Phones, Find more Route Points, or Find
more Pilot Points button:
•
If you click the Find more Phones button, the Find and List Phones window displays. Perform a
search to find the phones to associate with this application user.
•
If you click the Find more Route Points button, the Find and List CTI Route Points window displays.
Perform a search to find the CTI route points to associate with this application user.
•
If you click the Find more Pilot Points button, the Find and List Pilot Points window displays.
Perform a search to find the pilot points to associate with this application user.
Step 3
Repeat the preceding steps for each device that you want to assign to the application user.
Step 4
When you complete the assignment, click Save to assign the devices to the application user.
Additional Information
See the “Related Topics” section on page 113-13.
Deleting an Application User
To delete an application user by using Cisco Unified Communications Manager Administration, perform
the following procedure.
Before You Begin
Before deleting the application user, determine whether the devices or profiles that are associated with
the end user need to be removed or deleted.
You can view the profiles and permissions that are assigned to the application user from the CAPF
Information and Permissions Information areas of the Application User Configuration window. You can
also choose Dependency Records from the Related Links drop-down list box in the Application User
Configuration window. If the dependency records are not enabled for the system, the dependency records
summary window displays a message. For more information about dependency records, see the
“Accessing Dependency Records” section on page A-2.
Procedure
Step 1
Choose User Management > Application User.
The Find and List Users window displays.
Step 2
To locate a specific end user, enter search criteria and click Find.
A list of application users that match the search criteria displays.
Step 3
Perform one of the following actions:
•
Check the check boxes next to the users that you want to delete and click Delete Selected.
•
Delete all the users in the window by clicking Select All and clicking Delete Selected.
•
Choose the user ID of the user that you want to delete from the list to display its current settings and
click Delete.
A confirmation dialog displays.
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Related Topics
Step 4
Click OK.
Next Steps
If this user is configured in Cisco Unity or Cisco Unity Connection, the user association to Cisco Unified
Communications Manager is broken when you delete the user in Cisco Unified Communications
Manager Administration. You can delete the orphaned user in Cisco Unity or Cisco Unity Connection
Administration. See the applicable User Moves, Adds, and Changes Guide for Cisco Unity Connection
for more information. Refer to the applicable System Administration Guide for Cisco Unity for more
Cisco Unity information.
Additional Information
See the “Related Topics” section on page 113-13.
Related Topics
•
Application User Configuration Settings, page 113-1
•
Finding an Application User, page 113-5
•
Configuring an Application User, page 113-6
•
Adding an Administrator User to Cisco Unity or Cisco Unity Connection, page 113-7
•
Changing an Application User Password, page 113-9
•
Managing Application User Credential Information, page 113-9
•
Credential Settings and Fields, page 113-10
•
Associating Devices to an Application User, page 113-11
•
Deleting an Application User, page 113-12
•
Finding an End User, page 114-8
•
Configuring an End User, page 114-9
•
Creating a Cisco Unity Connection Voice Mailbox, page 114-10
•
Changing an End User Password, page 114-11
•
Changing an End User Password, page 114-11
•
Changing an End User PIN, page 114-11
•
Managing End User Credential Information, page 114-12
•
Credential Settings and Fields, page 114-13
•
Configuring User-Related Information for End Users, page 114-14
•
Associating Devices to an End User, page 114-15
•
Associating Cisco Extension Mobility Profiles, page 114-17
•
Deleting an End User, page 114-17
•
LDAP System Configuration, page 14-1
•
Role Configuration, page 115-1
•
User Group Configuration, page 116-1
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Related Topics
•
Viewing User Roles, User Groups, and Permissions, page 116-7
•
Directory Number Configuration, page 64-1
•
CTI Route Point Configuration, page 88-1
•
Cisco Unified IP Phone Configuration, page 91-1
•
Credential Policy Configuration, page 112-1
•
Credential Policy Default Configuration, page 111-1
•
Credential Policy, Cisco Unified Communications Manager System Guide
•
Where to Find More Information, Cisco Unified Communications Manager System Guide
•
Application Users and End Users, Cisco Unified Communications Manager System Guide
•
Cisco Extension Mobility, Cisco Unified Communications Manager Features and Services Guide
•
Device Association, Cisco Unified Communications Manager System Guide
•
Associating a User Device Profile to a User, Cisco Unified Communications Manager Features and
Services Guide
•
Cisco Unified Communications Manager Assistant With Proxy Line Support, Cisco Unified
Communications Manager Features and Services Guide
•
Cisco Unified Communications Manager Assistant With Shared Line Support, Cisco Unified
Communications Manager Features and Services Guide
•
Cisco Unity Messaging Integration, Cisco Unified Communications Manager System Guide
•
Presence, Cisco Unified Communications Manager Features and Services Guide
Related Documentation
•
Cisco Unified Communications Manager Security Guide
•
User Moves, Adds, and Changes Guide for Cisco Unity Connection
•
System Administration Guide for Cisco Unity
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