AE SE PTE MBE R 2014 Building Good Will and Good Business by Giving Back p. 4 Mastering the Personal Introduction: The Key to Affluent Referrals p. 18 The $14 Trillion Demographic You May be Missing p. 24 MASTERS OF IMAGINATION For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 01 IN THIS ISSUE From the Founders Page 2 From the Field Page 4 AE Coach 12 Page 8 Unlock the Power of Your Personal Story BO EASON Page 12 Global Financial Private Capital Page 14 Imagine More Page 18 AE Life Page 22 18 Spark Your Imagination Page 24 Taxes, Tips and Technicalities MATT OECHSLI Page 30 AE Creative Page 34 Masters of Imagination Page 36 36 Compliance Corner Page 40 KIRK CASSIDY AND PAUL METLER The information and opinions of any third parties included in this publication have been obtained from sources believed to be reliable, but cannot be guaranteed by Advisors Excel. It is being provided for information purposes only. For financial professional use only, not for use with the general public or in a sales situation. 02 A E I N S I D E R Have a photo you want to share? Thoughts and suggestions for how to make AE Insider better? Send them all to us at [email protected]. We can’t wait to hear from you! 1 After Isaiah 53:5 and one of his associate advisors visited AE headquarters for a video shoot, AE marketer Josh Gentry and his wife, Whitney, treated them to a Kansas City Royals baseball game. The Royals beat the New York Yankees, 12-1. 2 During the train ride from Florence to Venice on the AE Elite trip, AE producers Joel Johnson and Geaux Tigers made the most out of their down time by discussing Johnson’s Rainmaker Evolution Small Groups. 1 2 3 3 AE marketers Jake Klima and Mark Bigler joined AE producer SEPS and his colleagues for a great day of striped bass fishing on Lake Texoma. 4 Not to miss out on the perfect fishing weather, AE producer 2 Commas and AE marketer Jason Lueger hauled in their share from Lake Charles. 4 5 This is what happens when you lose a bet with AE marketer and proud University of Kansas fan Matt Neuman. When Iowa State lost to the KU Jayhawks in basketball last March, AE producer and Iowa State alumnus tbone had to wear KU-themed footie pajamas at his office all day. 5 financial For financial professional useFor only, not forprofessional use with use only, not for use with the general public or in a sales situation. the general public or in a sales situation. A E I N S I D E R 01 FROM THE FOUNDERS CO DY FOST ER DAV I D C AL L AN AN LOOK LOOK AHEAD TO SHAPE TODAY Recently, we took the time with our Leadership team to think about what we want Advisors Excel to be 10 years from now. This wasn’t a 10-year strategic planning session. Rather, it was more thinking about what we want to be known for in 10 years. process also made us realize that the world will most likely be very different 10 years from now, and we have to continue to adapt to be in a good position as a company. What changes do we see coming that we need to plan for? How do we add more value to the communities we serve (you, our producers, being the primary community we serve) so that when we look back in 10 years, we can say we made a major impact on those communities? Taking some time to cast a vision for what you want to be is valuable, but when it comes to doing things, 10 years is way too long. Heck, we’re lucky if we have a one-year strategic plan, and I would argue that in the fast-changing times we live in, that’s a good thing. However, if we know what we want to become, we can use that as a filter to make decisions today. It was a fun process, not only to realize how far we’ve come, but how much opportunity still exists out there and how far we have to go. The The main reason I share this is because I think it’s important for you to do the same. Where do you want to be in 10 years? What do you have to do to For financial professional use only, not for use with the general public or in a sales situation. 02 A E I N S I D E R the current compensation models in this industry. While I won’t spend time discussing which models may be better — frankly, I think they are all virtually the same — I will say that many of you today have a model that relies heavily on up-front commissions. What would happen if that went away tomorrow? Could your business survive? If not, I would start taking steps today to fix that. Many of you are utilizing fee-based managed money platforms. Can you replicate that type of compensation structure with your insurance and annuity business, possibly through trail commissions or other deferred compensation options? How would your business look in the future if you had a large, recurring revenue stream that you could rely on? D ER E K T H O M PS O N K AHEAD 2.What if the way that you acquire new clients changed dramatically? Most of you are great at marketing your business, but are the strategies you are using today going to work in the future? How can you continue to build a relationship-based practice that relies on referrals and introductions? What can you do to enhance the experience for your clients? How can you contribute in your community in a meaningful way that makes you attractive to potential clients? These types of questions are very similar to the questions we ask about Advisors Excel, and I think they are worth consideration by each and every one of you for your businesses. I also think it’s important that you know we are trying to think strategically, not just about our business, but how our business can support you better if changes take place. There are some exciting things we are working on that we think will add even more value to your practice. get there? What will change in the industry that you need to prepare for today? When you paint a picture of what your business (and life) will look like in 10 years, you can use that vision to make decisions today. Our goal, when we look back 10 years from now, is that we’ve made a lasting impact in your life. Thank you for giving us that opportunity! Let me share a couple questions that I think are worth considering if you go through this process. I’m not sharing these to scare you, but I do think these are important things you should be considering. 1.What if the compensation model changed dramatically? I’m not sure exactly what the impact will be, but the recent Department of Labor proposal, along with other forces, could alter Cody Foster Co-Founder, Advisors Excel For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 03 FROM THE FIELD FEELING S.H.M.I.L.Y. How the devastating loss of their father shaped three sisters’ need to give back S.H.M.I.L.Y. G I F T S F R O M A B O V E For financial professional use only, not for use with the general public or in a sales situation. 04 A E I N S I D E R In 2001, QUEEN B and her two sisters were attending Baylor University when their father suffered a fatal heart attack. He had been a successful life insurance salesman, and yet never bought a policy for himself. “The idea behind it is, ‘Look, our family did bad planning and we got in this situation. Don’t let your family also be a victim of that,’ ” QUEEN B said. A delicate balance The family was emotionally and financially devastated. The sisters were left with more than $500,000 in student loans and other debts as they finished college and began their careers. The idea for S.H.M.I.L.Y. Gifts From Above was born after QUEEN B attended the 2014 World Series of Sales in Washington, D.C., where advisors shared stories about their charity work. “At the time we felt like nobody else could ever have had this happen to them,” said QUEEN B. “We just felt very isolated.” The three sisters never forgot the heartbreaking experience of losing a parent while in college. Today, as successful businesswomen, they have founded a charity to help students facing similar hardships. S.H.M.I.L.Y. (See How Much I Love You) Gifts From Above is a nonprofit organization that provides financial assistance as well as emotional support to students who lose a parent while enrolled in higher education, such as college, culinary school or trade school. The sisters have plans to expand the charity to include high school students who have lost a parent and will pursue higher education. In December, the sisters held their first fundraising dinner for S.H.M.I.L.Y. Gifts From Above in partnership with QUEEN B’s financial advising firm. The evening included a silent auction and a four-course meal served by the late Walter Scheib, a former White House chef and culinary expert whose enticing presentation was the highlight of the night, QUEEN B said. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 05 The event was a huge success, netting $10,000. The money raised has already been gifted to two young adults, one of whom is a late client’s child. The other recipient is a young woman QUEEN B used to babysit whose mother died of brain cancer. All S.H.M.I.L.Y. Gifts From Above recipients are allowed to use the scholarship money as they see fit with one condition: They must also attend Dave Ramsey’s Financial Peace University at no charge to them. QUEEN B said it was a delicate balance to ask for donations at the event, while also highlighting the firm’s financial services. She wanted to raise awareness of the importance of planning for the future, saying, “This could be your story. Your kids could be standing up here, and what are you doing financially?” The event created a buzz in the community that only a nonprofit organization could. “ We got an audience of people in front of us that radio wouldn’t have pulled, dinner seminars wouldn’t pull,” QUEEN B said. “It got people talking and interested in doing insurance and investment planning with us that probably never would have. ” She received free ads from the local newspaper in exchange for the cost of a sponsorship table, and she was invited to speak on local news stations to spread awareness for the event and its message. But as she prepares for the charity’s next fundraiser, QUEEN B said she would do a few things differently. For example, the postcard mailer used to promote the event was a flop, and she ended up going door to door to sell tickets. On the other hand, the charity didn’t have any trouble selling tables to corporate sponsors. QUEEN B said the process has been a learning curve. She describes running the charity like running another business — for free — on top of running her financial advisory firm. But it’s all worth it, and she encourages others to find something they’re passionate about and give back. “In hindsight, if I could redo this, I would probably go become active with another charity to just see the business side of things,” QUEEN B said. See How Much I Love For financial professional use only, not for use with the general public or in a sales situation. 06 A E I N S I D E R Why S.H.M.I.L.Y.? The charity’s name was inspired by the sisters’ hometown minister in New Braunfels, Texas. Pastor Ray Sill, of Oakwood Baptist Church, preached the importance of the little things in life you can do for one another to provide love, guidance and support. One Sunday, when the sisters were still in high school, Pastor Sill told the story of a couple who, instead of saying “I love you,” would say “S.H.M.I.L.Y.” They’d write the word in the dirt of the other’s car window or leave notes in each other’s lunch boxes. They went out of their way to show love instead of just saying it. “Their whole idea behind it was, in relationships, you have to go above and beyond to fortify the relationship,” QUEEN B said. “It means more to you that a person is thinking about you than just to say, ‘I love you.’ ” And that is exactly what S.H.M.I.L.Y. Gifts From Above strives to become: A continuous support system for its recipients. While the charity does award a substantial monetary gift or scholarship to recipients, the sisters see to it that support goes beyond that. Sometimes that means the nonprofit organization sends a surprise gift basket of cookies to a dorm room, or a handwritten note. “It’s not just about the money,” QUEEN B said. “Hopefully we can build up a network of people that is a support system.” You Please note that any event invitation where your practice or firm may be promoted must clearly indicate that you assist consumers in the creation of retirement strategies utilizing insurance and, if appropriately registered, investment products. Federal law, state law and/or insurance carriers may prohibit or place limitations on marketing activities. All producers and investment advisors should be aware of any applicable limitations regarding the use of inducements/rebates in the sales process. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 07 AE COACH THE TWO T’S By Gina Rainey Ultimately, how you spend your TIME determines your success. How you build your TEAM determines your freedom. For financial professional use only, not for use with the general public or in a sales situation. 08 A E I N S I D E R TIME The first of the two T’s is time. As prominent business philosopher Jim Rohn once said, “Time is more valuable than money. You can get more money, but you cannot get more time.” This makes how you spend your time — both inside and outside your practice — extremely important. Personal time outside of the office has been a pressing topic lately, and I have the sneaking suspicion that it’s plaguing more of you than I’d like to think. Let’s talk about the baggage you cart home with you every night. You tell your spouse all your problems, then either ignore the advice your spouse gives, or tell your spouse his or her advice is wrong. Stop the insanity! If you really want an opinion about something in your business, call your VP of Marketing, your coach or a colleague — but stop bringing your drama home! The more bad stuff you bring home, the more stress you’re inadvertently putting on your spouse and family. This ultimately takes away from the precious time you have with them, so stop wasting it. Whether you and your spouse work together or not, I promise that one of you does not want to talk about business around the clock, seven days a week. Most frustrated spouses will tell me they really just want their “husband” or “wife” — not the business owner — to spend time with them. YOUR HOMEWORK THIS WEEK Assignment #1: Go home and only talk about the positive things that happened in your practice that day. For some of you, this might be harder than you would think. If you both work in the business, you both should commit to doing this. Now, let’s talk about your professional time. How you choose to spend every moment in the office directly impacts your results. Rohn once said, “Success is neither magical nor mysterious. Success is the natural consequence of consistently applying the basic fundamentals.” How you manage your time is one of those fundamentals. Of course, the importance of time management isn’t earth-shattering news — we’ve all heard this before. But why is it always easier said than done? Discipline and commitment are perhaps the two biggest factors. Assignment #2: Try designating weekly set times to not talk, check or follow up on anything related to business, like Sundays, for example. Make the commitment and stick to it. During one of the recent Rainmaker Small Group sessions, Joel Johnson asked the room of financial professionals to identify items they were committed to NOT doing when they returned to the office — those tasks that may be necessary, but drain energy and aren’t the most productive use of time. Instead, other members of their teams could figure out how to get them done. The important part of this exercise was putting a stake in the ground and committing to never, ever, ever doing those few things again. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 09 TIME If you were to think about it right now, what are three things you do that you should never do again? Don’t worry yet about who is going to do them or if someone on your team can do them. Take all of that off the table. Now, ask yourself again, what are three things you are NEVER going to do again that will have a direct impact on your time? After freeing up your time, get disciplined with it. Take a look at how our top producers say they spend a majority of their time: GENERALLY SPEAKING, TOP PRODUCERS SPEND 80 PERCENT OF THEIR TIME è 80% ON THESE ACTIVITIES: •High-level marketing decisions/ lead generation/content creation • Meeting with prospects or A+/A clients • Speaking (seminars, etc.) • Radio recording •Case design (only if you don’t have a team that can do this for you) Is there really anything else you can think of that you should be doing besides these revenue-generating activities that are most important to the success of your business? Assignment #3: Put a scratch pad by your desk. Every time you’re doing something that isn’t on the list above, write it down. At the end of the week, hand it off to your team and tell them you need to figure out how to get these items accomplished by someone else. For financial professional use only, not for use with the general public or in a sales situation. 10 A E I N S I D E R TEAM Which brings us to the second of the two T’s: Your team. You may be thinking, I am great at leading the charge, stating where we have to go as a team and why it’s so important we get there. “I CAN’T FREE UP MY TIME BECAUSE MY TEAM ... ... ISN’T TRAINED” ... DOESN’T TAKE OWNERSHIP” ... IS OVERWHELMED” ... GETS CRABBY” ... ETC ... Tell your team your vision over and over again, and explain to them how their work impacts your clients. Motivate your team with positive reinforcement instead of negative. If you’re falling down as a leader, your team is falling down behind you. To quote Rohn once more, “The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not a bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.” IMAGINE THE OPPORTUNITIES JULY / AUGUST • 2015 s E x c el AE INSIDER v is o r l pr ncia A E COACH “ The Two T ’s” ofe Gina Rainey ssi lu o na on ly. I M AGI NE MORE “ R e f e rra ls vs. In troduc tion s” se Listen to Gina Rainey talk about the two T’s on the enclosed “Imagine the Opportunities” CD! F o r fi na Recently, one of my team members sent me a text with an image that said, “True leaders don’t create followers; they create more great leaders,” followed by a message thanking me for being such a great leader. In fairness, and to be completely transparent, my team — and I — will tell you that I also carry some common traits of being a team “manager.” But my team will also tell you In closing, remember to do the simple things to ensure success and freedom: spend your time filling your marketing funnel, be prepared when meeting with prospects and clients and delegate nearly everything else to a dedicated team. 015 Ad As your business grows, stop thinking of individual team members as a “receptionist” or a “paper-pusher for new business” or an “appointment setter.” Every person on your team impacts your clients, how you spend your time and how much freedom you reap as a reward for your hard work. No t2 Think about it. If your team isn’t rallying behind you, or you don’t trust them, or you need to hire additional help, or no one is licensed to take trades when you’re out of town, how much freedom do you truly have? Once you become the leader you need to be, set expectations for your team. If you are doing your part and one of your team members isn’t, step up to the plate and make a transition. Being a true leader means making some tough decisions. Not only is that struggling team member impacting you negatively, but also the other key employees you have. A failing team steals your success and your freedom. y ri gh You are the only person who can change it. You may become successful, but you will never truly have freedom without a solid team. t to be u Matt Oechsli sed w i th t h e general public or in le s a sa C op HERE’S THE THING: YOUR TEAM IS YOUR CREATION. si t u a ti o n. © Results from the use of these concepts may not be representative of the experience of all financial professionals and are no guarantee of future success. Your results may vary. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 11 UNLOCK THE POWER OF YOUR PERSONAL STORY CREATIVE OFFICE SPACE: MY SECR ET TO ME MOR I ZI NG SPEECH ES By Bo Eason Former NFL standout, acclaimed Broadway playwright and performer and international presence/story coach When people come to see me in my office, they ask a lot of questions. My office is a place where I want to be creative. I want you to think about this for your own office. Even if you’re in a business setting, you still have to bring art. You have to bring creativity. The people who are going to be on top going forward are going to have the most creativity. For financial professional use only, not for use with the general public or in a sales situation. 12 A E I N S I D E R The first thing I wanted in my office was a chalkboard. I love chalkboards. I wanted to be Now: memorization. Everyone asks, “How do you able to write. I wanted to be able to create. I hired an amazing chalk artist named Laura Stewart. She drew our logo. She drew certain pieces of dialogue from “Runt of the Litter” that people like. She also drew out a checklist that makes up a game plan that I often repeat: “Declare. Prepare. Accelerate. Dominate.” One of my favorite sayings is, “Being the best is an art and a skill that is perpetual.” My friend Jeff Spencer gave me that line, and I just wanted to be able to see it, so Laura included it on my chalkboard. In the center of the chalkboard art, there is some open space for me to write in. Another wall in my office is covered with big pieces of paper. This is how I create. This is how I write. This is how I write speeches, screenplays, plays and any presentation that I’m doing. I want to see what I write, and I want to see it for months at a time. I don’t want to be at a computer typing away. I don’t want to be necessarily at a legal pad sketching, although I do that sometimes. I want to see the words and the sentences that are haunting me that I just can’t get out of my mind. You must have those in your head all the time. For example, if I see something happening in our culture or in our world that I don’t like, I have to write it down because I’m upset about it. Or if I see something I want to change and I want to teach, I want to use it to lead and help people. So, I write it down and put it up on the wall. Let’s look at an example. One phrase on one piece of paper reads “I need access to your raw animal instincts.” You probably never have heard me say that sentence — yet. But this piece of paper has been up on my wall for the past three to five months. It’s going to be up there another three to five months until this sentence becomes a part of my molecules. Because every day when I am in the office, I’m constantly looking at terminologies that I love and sentences that I can’t get out of my mind. Now some of the phrases on my wall will be unusable, but a lot of it will be usable. These pieces of paper, in the years to come, will become books, movies, plays, events, products, speeches, toasts and everything in between. These words will actually come out of my mouth at some time because I’m looking at it for a year’s time. Every time I see that sentence about animal instincts, I memorize it. remember all the stuff that you talk about?” The answer is, I attach it to my molecules. That’s what I want you to do. Think of your office, think of where you create. Think of where you create and make it an artist’s domain, where you can throw stuff up on the walls. This is how I want you to start memorizing. Don’t memorize with your brain. Memorize with your body. I rehearse the phrases I see hanging in my office all day, every day for a year at a time. Then, maybe a year from now, or two years from now, or 10 years from now, you will see me on stage, or somewhere speaking, and you will hear me repeat a phrase like this one that is currently on my wall: “Undefeated from the neck up.” That’s because I can’t get those five words out of my mind. What if we were undefeated from the neck up? What if my son and daughter were undefeated from the neck up? What if my clientele was undefeated from the neck up? What if we were so strong in the mind that nobody could beat us? Imagine that world. You will also see that phrase come out of my mouth. I don’t know when. But it’s going to happen because the memorization is here in my solar plexus. Not up in my brain where I’m trying to think of what to say. We’re all artists. I work with a lot of financial professionals and a lot of serious businessmen and women. They are artists. That’s what distinguishes you from everybody else. We have to be more creative than everyone else. Start by making your office a creative place — no different than Vincent van Gogh, or William Shakespeare or Plato: true artists, true leaders and thinkers. Immerse yourself in the words and the terms that haunt you; that represent what you have to teach this world. Try this in your office. Try this in your home. I want to hear the successes that you’ve had. I want to see the words that have been applied to your molecules. I want to see them fall out of your mouth. I’d love to hear what you’re going to do with your office and see pictures of what you’ve done. I might steal a little bit from you. I might take what you’re doing and use it for myself, because I’m always looking for creative ways to get expression outside of the body. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 13 G L O BA L F I N A N C I A L P R I VAT E C A P I TA L LOOKING FOR A GREAT FIT FOR NEW FAMILY ENDOWMENT PORTFOLIOS? THINK ANNUITIES! By Andrew Barnett and Jason Sebastianelli Earlier this year, we introduced the new family endowment model portfolios from Global Financial Private Capital. You remember the flavors: conservative, moderate and growth. We have found that these portfolios are a terrific complement to clients who incorporate annuities in their financial strategies. For financial professional use only, not for use with the general public or in a sales situation. 14 A E I N S I D E R What is Risk? By definition, an endowment is a core allocation for a stated risk tolerance and investment purpose. Maybe that purpose is building a retirement income stream that will last 25 years. Annuities were built for just that purpose, right? Steady, regular, reliable income. As the financial advisor for the families we serve, we know that we need to do a bit more than use one strategy to meet their long-term financial needs. First, in most cases, we cannot use annuities only. Second, we know we need a way to address the inflationary pressures families will face in the future. That means creating a second bucket and adding it to the strategy: the growth bucket. The growth bucket will be used to begin target-growing my clients’ assets at least as fast as prices rise. With almost 100 percent certainty, everything will cost more in the future than it does today, so both of these buckets are extremely important. Annuity Bucket Family Endowment Bucket “Income Sooner” “Income Later” However, in adding this second bucket, we are also adding some risk to the equation, and that’s a discussion many of us tend to shy away from. Remember, our job is not only to protect our clients from losing their money — but also to protect their lifestyles as they get older. So, the discussion about risk absolutely needs to take place. Let’s see if we can simplify the concept of risk. Risk refers to the degree of uncertainty and/or potential financial loss inherent in an investment decision. All investments involve some degree of risk. On higher risk investments, investors generally seek higher returns as compensation. Type of Risk: –Business risk: If you buy stocks, the risk is that a company will have lower than anticipated profits, or that it will experience a loss rather than a profit. –Volatility risk: Investment prices go up and down — period. –Inflation risk: Inflation is a general upward movement of prices. Inflation reduces purchasing power. This can hurt our clients. –Interest rate risk: Interest rate changes can make a bond’s value go up or down. Additionally, if rates fall and a bond matures, an investor may have to reinvest at lower rates. –Liquidity risk: This refers to the risk that investors won’t find a market for their securities, potentially preventing them from buying or selling when they want. All of these risks affect investments in different ways. Fortunately, we can quantify these risks for the families we work with and let them know, in general terms, what they can expect. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 15 Conservative How Much Risk is Right for You? One great way to quantify risk is to show our clients the historical range of expected returns in each of these categories. Here is a very clear way to illustrate to a client how a conservative allocation might behave from best to worst in a wide range of scenarios. Determine your risk tolerance: Risk tolerance is your ability and willingness to lose some or all of your original investment in exchange for potentially greater returns. Determine your asset allocation: Asset allocation involves dividing your investments among different assets, such as stocks, bonds and cash. The asset allocation decision is a personal one. The allocation that works best for you changes at different times in your life, depending on how long you have to invest and your ability to tolerate risk. 20% More than 95% of the time your returns will range from -3.18% to +13.02%. Diversify within your allocation: The practice of spreading money among different investments to reduce risk is known as diversification. Diversification is a strategy that can be neatly summed up as “Don’t put all your eggs in one basket.” Conservative Index Is this OK? Below are five basic levels of investment risk from Morningstar® investment research and management firm, ranging from an aggressive allocation down to a conservative allocation.* Target Risk Index Family 95% Aggressive Index Higher 80% Moderately Aggressive Index 40% 60% Moderate Index Moderately Conservative Index 20% Conservative Index MARKET RISK Global Equity Exposure Global Bond Exposure *http://corporate.morningstar.com/US/documents/Indexes/INS_INX_TargetRiskFactsheet.pdf For financial professional use only, not for use with the general public or in a sales situation. 16 A E I N S I D E R Lower Average Returns Your financial planning team at Global Financial can provide this type of illustration for all of the family endowment portfolios. Remember that adding the fixed index annuity to the picture can also lower the overall risk of their financial strategy. Using annuities to help secure the foundational income piece may allow your clients to target even higher levels of return in the family endowment portfolio allocation. Portfolio Value: $100,000 Average Returns: 4.92% Standard Deviation: 4.05% Current Portfolio Risk: Conservative -7.23% -$7,230 -3.18% -$3,180 0.87% $870 4.92% $4,920 8.97% $8,970 What’s so special about these family endowment portfolios? Rather than just focusing on traditional asset classes like stocks and bonds, these models can allocate a portion of their assets to nontraditional asset classes such as real estate, long/short strategies, commodities, private equity, hedge funds, etc. Adding even small amounts of these nontraditional, less-correlated asset classes can increase diversification (which can lower volatility) as well as increase the range of opportunities for returns. These are the same strategies that large institutional endowments, like universities and pension funds, have used successfully for decades. The rapid development of Exchange Traded Funds (ETFs) has made it possible for families with savings as little as $100,000 to access these same institutional strategies. Should investors switch from DIAS Conservative Income (CI) to the Conservative Family Endowment? 13.02% $13,020 17.07% $17,070 look, it was about 3.25 percent). Conservative investments now yield less — period. For clients who remain primarily focused on income, CI probably makes the most sense. For conservative clients who don’t need the regular income thrown off by CI, either the conservative or moderate endowment portfolios may be a better choice, as these options will be more focused on overall total return. The expanded opportunity set of the endowment portfolios will embrace a wider range of return opportunities for your conservative families. In the current environment, that makes sense to us. For investment professional use only. CI has (and always will have) the goal of generating regular income and preserving principal. Interest rates have fallen dramatically from the time when CI was yielding 5-6 percent several years back (at last This article is for informational purposes only for those professionals holding both an insurance license as well as a securities registration. Results from the use of the concepts referenced herein are no guarantee of future success. Your results may vary. Discussion of securities and securities transactions by those lacking the appropriate license and registration places their insurance license at risk. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 17 IMAGINE MORE ELITE FINANCIAL PROFESSIONALS: REFERRALS VS. INTRODUCTIONS • Who should I refer? • Do they need a financial advisor? •Will they be annoyed that I supplied their name for a sales call? By Matt Oechsli Founder of The Oechsli Institute Maybe you have asked affluent clients for a referral, and they have replied with something along the lines of: “I can’t think of anyone offhand, but let me get back to you.” In other words: “No, thanks.” Over the years, there has been plenty of outdated information passed around about how to ask the affluent for referrals, but our research shows that much of that old-style training is, quite simply, wrong. Generally speaking, the affluent detest being asked for referrals. A multitude of questions begin to run through their minds: However, asking to be introduced to someone connected to an affluent client is the polar opposite of asking for a referral. When a financial professional asks to be introduced to a specific colleague of an affluent client, it’s easier for the client to help. Why? Because the financial professional has already done the leg work — uncovering a specific person in his or her client’s spheres of influence. Asking to be introduced to this person, especially in a social context, is relatively easy. As you can see from the data below, our research on this topic is quite clear. While affluent clients dislike being asked for referrals, the majority will provide an introduction if asked. Our research also shows that financial professionals are 20 percent more likely to get a referral when they have social relationships with clients. This is a testament to the power of being introduced in a social environment — one of our top recommendations. 2015 Affluent Research by The Oechsli Institute •Affluent clients who have a business and social relationship with their financial professional said they would introduce him/her to a referral 77 percent of the time, and 85 percent would introduce them in a social setting. For financial professional use only, not for use with the general public or in a sales situation. 18 A E I N S I D E R •Clients who have a purely business relationship said they would introduce just 57 percent of the time, and 75 percent said they were uncomfortable when asked for referrals. Now that you understand the distinct difference between asking for a personal introduction and asking for a referral, let’s drill down on how to master the personal introduction. SOURCED NAMES SOURCED NAMES SOURCED NAMES SOURCED NAMES SOURCED NAMES Professional Recreation SOURCED NAMES Friends Client Organizations Colleagues SOURCED NAMES SOURCED NAMES SOURCED NAMES SOURCED NAMES Affluent clients typically have seven spheres of influence, as illustrated in the model to the left. The secret is to identify names of people you’d like to meet by asking the “who” questions while having a conversation. Family: Who is coming to town for the holidays? Friends: Who are you watching the big game with? Colleagues:Do you socialize outside the office with any of your colleagues? Neighbors: Do you socialize with any of your neighbors? Organizations: Who else is on that board? Recreation: Who do you usually play golf with? Professionals: W ho do you work with at XYZ accounting firm? SOURCED NAMES SOURCED NAMES SOURCED NAMES Neighbors Step 1: Sourcing Names 7 Spheres of Influence SOURCED NAMES Family It’s a simple two-step process. The challenge is to develop sourcing names into a habit. With a bit of practice, asking these questions — and learning their answers — becomes easy. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 19 “Your affluent clients are happy to help, but they DO NOT want you to be pushy in attempting to sell your services to their friend.” Not every name you source is going to meet your qualifications as an affluent client. So be it. Prospecting has always been a numbers game, but birds of a feather DO flock together. At The Oechsli Institute, we coach financial professionals to source names as a daily habit, and those who develop this discipline soon find themselves with an active pipeline of affluent prospects. NOT want you to be pushy in attempting to sell your services to their friend. To that end, we have found the two-week window is a perfect timeline for circling back and asking for the introduction. Step 2: Asking for the Introduction Affluent-Tested Scripting by The Oechsli Institute As simple as asking for introductions might appear, most financial professionals fail to pull the trigger. They don’t ask. Why? From our polling of financial professionals over the years, it seems that asking for introductions puts them outside of their comfort zones. Most financial professionals have never done it before and therefore are not sure what to say, which leads to procrastination and essentially eliminates what we have found as one of today’s premier affluent marketing tactics. Our average financial professional coaching client brought in $21 million in new assets by acquiring 20 new clients this past year as a result of mastering these two steps. We coach financial professionals into developing these two steps into habits: source three to four names a week, and circle back in two weeks to ask to be personally introduced. You might be thinking, “Why two weeks before asking to be introduced?” This is so you do not come across as sales-y and desperate. Your affluent clients are happy to help, but they DO In one of our recent research projects, we asked affluent clients how they prefer to be asked for an introduction. These are the top five: 1.You’ve mentioned (friend/colleague) before. Is this someone I should get to know? 2.I’d love your advice on the best way to meet (friend/colleague). 3.Would you and (friend/colleague) want to go to lunch or dinner sometime? 4.What’s the best way to introduce me to (friend/colleague) socially? 5.Do you think your (friend/colleague) would want to come to our wine tasting next week? As you can see, none of these require fancy verbiage. They are conversational, yet to the point. Most importantly, we stress getting introduced in a non-business setting. The more social the venue, the better. Everyone is more relaxed, and it is much easier to develop rapport. This simple two-step dance — sourcing three to four names a week and circling back in two weeks for an introduction — has helped turn many producers into elite producers. Now that you have this formula, go for it, and go for it strong! Federal law, state law and/or insurance carriers may prohibit or place limitations on marketing activities. All producers and investment advisors should be aware of any applicable limitations regarding the use of inducements/rebates in the sales process. This content is provided for informational purposes only. Producers are ultimately responsible for the use or implementation of these concepts. Results from the use of these concepts are no guarantee of future success. For financial professional use only, not for use with the general public or in a sales situation. 20 A E I N S I D E R The financial services industry is constantly evolving, and so are we. The Art of Selling to the Affluent: How to Attract, Service and Retain Wealthy Customers and Clients for Life — 2nd Edition First published in 2005, “The Art of Selling to the Affluent” is back—completely updated, revised and filled with The Oechsli Institute’s latest comprehensive research. Order your copy TODAY to discover: • How the financial crisis elevated the affluent’s level of anxiety and how it affected their major purchasing decisions • Five ways to strengthen your relationships with affluent women • Why the affluent don’t perceive themselves as wealthy • Step-by-step guidance on overcoming social selfconsciousness during the sales process • …and so much more! For 35 years, author Matt Oechsli has been a leading authority for marketing, selling, servicing and developing loyalty with affluent clients. Today, he is one of the most sought-after speakers in the financial services industry. Let him help you jump ahead of the competition with these latest insights. The Oechsli Institute studies affluent consumers and elite financial advisors and wealth management teams across the country so you don’t have to. Research based. Action oriented. Street tested. Contact us today at oechsli.com or 800.883.6582! Retail price: $29.95 YOU PAY: $19.95 Producers are ultimately responsible for the use or implementation of these concepts. Results from the use of these concepts may not be representative of the experience of all financial professionals and are no guarantee of future success. For financial professional use only, not for use with the general public or in a sales situation. For financial professional use only – not for A E use I N Swith I D E Rthe general public or in a sales situation. 21 AE LIFE LIVE LONG AND PROSPER Get rewarded for living healthy with Vitality’s newest program What if there was a way to live a healthy life and earn rewards along the way? Would you sign up for it? One of our carriers is offering just that. It’s a whole new approach to life insurance that is sure to turn heads. You have probably heard by now that John Hancock partnered with Vitality to roll out a smarter approach to life insurance. John Hancock’s Protection UL with Vitality is an innovative life insurance solution that helps secure your clients’ financial future while supporting the pursuit of a healthier, longer life. This new approach allows your clients to save on their premiums and earn valuable rewards and discounts by living healthy lives. This innovative life insurance solution will not only help to differentiate you in the market, but also to grow your business and benefit clients throughout their lifetimes. You can assist your clients in creating a life insurance policy tailored to fit their financial needs. Protection UL with Vitality can be personalized based on clients’ specific financial goals and objectives. With cash value and accumulation potential, this new policy also has the flexibility to adapt to clients’ changing needs. Protection UL with Vitality offers: • Income Tax-Free Death Benefit The primary purpose of life insurance is to protect your client’s family and provide an income tax-free death benefit to their beneficiaries. Your Protection UL with Vitality policy also provides a no-lapse guarantee, which means it will remain in force even if the cash surrender value falls to zero or below. • Policy Loans and Withdrawals 1 Policyholders can also take out loans and make withdrawals against the cash value of their policy for any reason, such as to help pay for college, supplement retirement income or fund other expenses. Cash value is built over time through a combination of premium payments and interest, and it grows on a tax-deferred basis. (Keep in mind that loans and withdrawals will lower the account value of your client’s policy and death benefit, and surrender charges may apply to a withdrawal in early years.) • Premium Payment Choices Your clients may also choose to vary their premium payments to better fit their financial objectives. The product’s flexible design allows clients to customize the timing and amount of premium payments to meet their needs now and in the future. Of course, certain minimum premium payments are required, and paying less may cause a no-lapse guarantee to terminate early. Loans and withdrawals will reduce the death benefit, cash surrender value, and may cause the policy to lapse. Lapse or surrender of a policy with a loan may cause the recognition of taxable income. Policies classified as modified endowment contracts may be subject to tax when a loan or withdrawal is made. Adverse tax consequences may result if withdrawals exceed premiums paid into the policy. A federal tax penalty of 10% may also apply if the loan or withdrawal is taken prior to age 59 1/2. Withdrawals or surrenders made during a surrender charge period may be subject to surrender charges and may reduce the ultimate death benefit and cash value. Surrender charges vary by product, issue age, sex, underwriting class and policy year. This information is not intended to provide specific tax, legal or investment advice. Individuals are encouraged to speak to a qualified professional regarding their personal situation. 1 For financial professional use only, not for use with the general public or in a sales situation. 22 A E I N S I D E R INSURANCE PREMIUMS PAID How Protection UL with Vitality Policy Works: John Hancock’s Protection UL with Vitality HEALTHY ACTIVITIES CAN LEAD TO POLICY CREDITS AND LOWER PREMIUMS Policy cash values accumulate tax deferred TAX-FAVORED RETIREMENT DISTRIBUTIONS (i.e., Loans & Withdrawals) HELP FUND EDUCATION OR OTHER EXPENSES (i.e., Loans & Withdrawals) Get Started: Once a client’s policy is issued, the next step is to log in to the member website and complete an online Vitality Health Review. Soon after, the client will receive a free Fitbit, along with customized information on a lifestyle relative to their age, individual health goals and tips on how to achieve them. INCOME TAX-FREE DEATH BENEFITS TO YOUR HEIRS Earn Points: By recording activities using Vitality’s easy online tools and mobile app, members will earn Vitality Points each year for the everyday things they do to stay healthy, such as exercising, getting annual health screenings and staying tobacco-free. Enjoy Rewards: To help your clients save money and earn valuable rewards by simply living a healthy life, contact your Life VP today to see if Protection UL Beginning in the second policy year, your clients will be rewarded for their efforts with policy credits that reflect which Vitality Status (Bronze, Silver, Gold or Platinum) they have achieved. These credits can lead to premium savings that can continue year after year when they lead a healthy lifestyle. with Vitality is a match for you and your clients! Insurance policies and/or associated riders and features may not be available in all states. Some riders may have additional fees and expenses associated with them. Paying a premium that is other than the planned premium on the initial ‘as sold’ illustration could reduce the duration of a policy’s Death Benefit Protection feature. Life insurance death benefit proceeds are generally excludable from the beneficiary’s gross income for income tax purposes. There are few exceptions such as when a life insurance policy has been transferred for valuable consideration. Protection UL policies automatically include a no-lapse guarantee called Death Benefit Protection. This feature guarantees that the policy will not default, even if the cash surrender value falls to zero or below, provided that the Death Benefit Protection Value remains greater than zero and policy debt never exceeds the Policy Value. Once terminated, the Death Benefit Protection feature cannot be reinstated. See the product technical guide for additional details. Vitality is the provider of the John Hancock Vitality Program in connection with the life insurance policy and Healthy Engagement Rider. Premium Savings will apply based on the Status attained by the life insured. John Hancock Vitality Program rewards and discounts are only available to the person insured under the eligible life insurance policy. Rewards may vary based on the ownership and inforce status of the insurance policy, and the state where the insurance policy was issued. Guaranteed product features are dependent upon minimum premium requirements and the claims-paying ability of the issuer. Insurance products are issued by John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595. MLINY081115055 For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 23 S PA R K YO U R I M AG I N AT I O N THE $14 TRILLION DEMOGRAPHIC YOU MAY BE MISSING When it comes to what women want, it’s not all about the money. Now more than ever is the time to study up on the female psyche. A 2015 research report found that women currently control 51 percent, or $14 trillion, of personal wealth in the United States and are expected to control $22 trillion by 2020. 1 The question is, what are you doing to attract women to your practice … and is it working? For MommaJ, finding out what women want and giving it to them is the basis of Woman’s Worth, an affiliate of her parent estate and retirement planning company. Woman’s Worth serves female pre-retirees and retirees exclusively. As an insurance-only producer, MommaJ has positioned both firms to assist clients with all their financial needs by hiring a CFP® and strategically partnering with attorneys, CPAs and a Registered Investment Advisor. For financial professional use only, not for use with the general public or in a sales situation. 24 A E I N S I D E R Combined, her two companies have gathered $104 million in total assets. A significant amount of those assets are coming from Woman’s Worth, which serves 180 clients. The idea to create a company specifically for women came in part from MommaJ’s own experience with the financial industry. At 55, she retired from a 39-year corporate career in the insurance industry with a sizable pension. When looking for financial firms that could help her decide what to do with her assets, she found none that had her best interests at heart. The concept of going beyond a woman’s financial needs also reflects the research she used to build her company. “Women don’t want to connect in the financial industry at an intellectual level. They want to know that you really understand the issues that are relevant to their lives from now until the day they die,” she said. “[A]ll they wanted to do was grab the money, and they didn’t care about me as a human or what my goals were,” she said. “It was about the money.” She decided to get back to work, this time as an insurance professional. It didn’t take her long to notice trends among the women she worked with, specifically those who were in their early 50s, young widows or divorced. MommaJ said she remembers thinking, “Wow, these women are coming out totally not being prepared or equipped to handle money matters.” After two years of research with a national marketing firm, MommaJ determined that she needed a very different marketing strategy that would appeal to women. Using the firm’s findings as the foundation, she established Woman’s Worth. While the list of services for Woman’s Worth is the same as its parent company, MommaJ offers a more holistic approach to her female clients. Beyond focusing on money matters alone, Woman’s Worth also takes the emotional and physical well-being of its clients into account, integrating what MommaJ calls the “health-wealth connection.” “I made a personal commitment that Woman’s Worth would be about the person and not the money,” she said. “The money is a means to achieve that individual’s goals.” “Everybody has good financial models; everybody has good annuities that they can stick in front of people; everybody has good investment solutions — that’s not differentiating us in the industry.” The focus on total well-being drives all of the company’s marketing efforts, from its seminars to its media platforms. “[T]he whole premise of Woman’s Worth is to integrate more health-oriented knowledge and information that allows them to really understand the wealth connection,” said MommaJ. Woman’s Worth has two seminar programs, but you won’t find financial/retirement language in either title. The first is the Total Well-Being Program, which explains the health-wealth connection and focuses on encouraging women to manage their emotional and physical needs to better manage their wealth. The second is the Panel of Experts, which features professionals from law, financial services and health care, including a CPA, an estate planning attorney, an asset manager, a cardiologist, a holistic medicine physician and a chiropractor/nutritional counselor who is also a certified sports physician. The response has been overwhelming. 1 BMO Financial Group. April 2, 2015. “BMO Report: Despite Controlling $14 Trillion in Wealth, American Women Still Have Challenges to Overcome.” http://www.marketwired.com/press-release/bmo-report-despite-controlling-14-trillion-wealth-american-women-still-have-challenges-tsx-bmo-2006436.htm. Accessed July 24, 2015. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 25 “I max out those events every time I run them,” said MommaJ. “I only do them quarterly, because there’s only me. I can’t take all the leads that come out of them.” The same integrated health-wealth approach is used for other marketing platforms, including MommaJ’s 60-minute radio show, as well as the magazine-style television show she is currently piloting, “Six Minutes for Woman’s Worth.” Client appreciation events are also focused on caring for the whole person. Events include spa days, workshops for women going through life transitions called “Life is a River,” single-topic total well-being seminars and a Valentine’s Day luncheon that features a health care professional as keynote speaker. “That’s how I promote...” she said. “[It’s] more than ‘Oh, just come to talk about IRA planning.’ We weave all that stuff into the context of holistic planning.” Client enthusiasm for MommaJ’s health-wealth approach is demonstrated by the high number of referrals it generates. “When I serve one woman,” she said. “I get five or six referrals from her before the business is even closed.” From promotion to actually sitting down with her Woman’s Worth clients, MommaJ and her team of professionals work to make sure their financial strategies reflect their clients’ deep concerns. “When I serve one woman, I get five or six referrals from her before the business is even closed.” “It’s not about me selling you a long-term care strategy,” she said. “It’s about making sure you can age in place, age in your home with grace and that there’s enough money for you to do that, and here’s how we do it.” SPARK YOUR IMAGINATION JULY / AUGUST • 2015 s E x c el AE INSIDER 015 Ad l pr ncia v is o r F o r fi na ssi y ri gh MommaJ se on ly. For financial professional use only, not for use with the general public or in a sales situation. 26 A E I N S I D E R C op lu o na t2 “ C on n e c tin g with Wom e n in th e Fin an cial Wor l d ” ofe Listen to MommaJ talk more about marketing to women on the enclosed CD! No t to be u sed w i th t h le s a sa e general public or in si t u a ti o n. © GETTING INSIDE HER HEAD The marketing firm MommaJ hired held three focus groups of 16-18 women, between the ages of 55 and 75, who were divorced, widowed or married. All participants managed their own money and had investable assets of more than $250,000. HERE ARE SOME OF HER KEY TAKEAWAYS: Women feel the financial services industry isn’t speaking their language: “A lot of married women said that the [financial professional] speaks to their husband — they don’t even speak to them. So they wanted to be included, but in a manner that they understand.” They don’t know who to trust: “They have a high degree of fear and uncertainty and confusion with all the financial information that’s thrown at them in the media.” They have four major priorities: Not being a burden on their children, preparing for long-term care and leaving something behind for loved ones all made the short list, but their most important priority was not running out of money. Please note that any event invitation where your practice or firm may be promoted must clearly indicate that you assist consumers in the creation of retirement strategies utilizing insurance and, if appropriately registered, investment products. Federal law, state law and/or insurance carriers may prohibit or place limitations on marketing activities. All producers and investment advisors should be aware of any applicable limitations regarding the use of inducements/rebates in the sales process. The unique experiences and relative success of this producer may not be representative of the experience of all financial professionals. Results from the use of these concepts and strategies are no guarantee of your future success. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 27 Harness the power of two heavyweight producers who helped clients protect and/or grow $82.1 million in total assets in 2014. Mark Lloyd and Casey Weade are set to take The Journey by storm with their time-tested strategies and unique approaches to dominating their respective markets. With invaluable strategies, tips and ideas up for grabs, how can you afford not to be there? MEET YOUR HOSTS: MARK LLOYD After being the No. 1 producer at his previous FMO for years, Mark’s business is on pace to quadruple since joining Advisors Excel in 2012. At The Journey, Mark will tell the story of the evolution of his practice that starts in 1991, when he began knocking on doors using 3-year-old lead cards, and builds up to a killer 2015, during which he has paid over $14 million YTD on the annuity side, and is on pace to top $80 million in total new assets! Mark will reveal his PowerPoint-free seminar format, his integrated marketing strategies that blend prospects and existing clients, his conversion process for radio leads as well as the nuts and bolts of his buttoned-up sales process that has contributed to his astounding growth. 28 For financial professional use only, not for use with the general public or in a sales situation. For financial professional use only — not to be used with the general public or in a sales situation. ©Advisors Excel 2015 A E I N S I D E R Salt Lake City October 7 – 9, 2015 | Grand America Hotel CASEY WEADE At the ripe age of 29, Casey is an AE Elite qualifier who has spearheaded incredible growth since taking over the family business from his father, Ron, three years ago. Under his leadership, the firm is on track to hit $40 – 45M in total assets this year! Casey will tell the story, with help from his dad, and will also delve into how he’s leveraged the celebrity factor from publishing a book, his detailed sales process — including how his team incorporates a fair amount of insurance into their sales — the details behind his memorable client experience and how he manages to get 90 percent of his business from TV. Do yourself and your practice a favor and call your VP of Marketing today to find out how you can join us on this incredible Journey! Positioning yourself as a celebrity is not a substitute for professional credibility. Rather, it is a system of branding and marketing designed to help reinforce your credibility and value proposition. The ability to use various media like radio and TV for PR varies by the individual producer’s education, experience and qualifications. Licensed insurance producers attending The Journey will take away a number of valuable concepts and strategies. However, many of the topics covered may be appropriate only for those producers who are also registered to offer investment advice and/or who possess specific qualifications or designations. The Journey is designed to provide general information only on the topics covered. Producers are ultimately responsible for the implementation and use of this information. The unique experiences and relative success of The Journey presenters may not be representative of the experience of all financial professionals. Results from the use of the concepts and strategies shared at The Journey are no guarantee of your future success. For financial professional use only, not for use with the general public or in a sales situation. For financial professional use only — not to be used with the general public or in a sales situation. ©Advisors Excel 2015 A E I N S I D E R 29 TAXES, TIPS and TECHNICALITIES ASK THE EXPERTS! The professionals at Advanced Underwriting Consultants (AUC) answer the tax questions posed by producers. Here are some recent ones. QUESTION ANSWER IF MY CLIENT MAKES A TRANSFER OF HIS LIFE INSURANCE POLICY TO HIS DAUGHTER, DOES THAT VIOLATE THE TRANSFER FOR VALUE RULE? PROBABLY NOT, SO LONG AS THE TRANSFER IS MADE BY GIFT. Internal Revenue Code Section 101(a) says that life insurance death proceeds are usually income tax free. Subsection (2) of that code section says that there are certain circumstances under which it is possible for the death benefit to become income taxable. The circumstances arise when a policy is transferred for valuable consideration to anyone except: • • • • The insured A partner of the insured A partnership that includes the insured as a partner A corporation of which the insured is an officer or shareholder In this case, the transfer is from the insured to his daughter. Since the daughter is not an exempt transferee according to the preceding list, we should rightly be worried about the transfer for value rule. If the client in this case receives anything of value in return from his daughter in exchange for making the policy transfer to her, it will be a transfer for value — and the death proceeds of the life insurance policy paid to her will be subject to income taxes. On the other hand, if the client makes a gift of the policy to the daughter, the transfer is not “for value,” and, thus, the death benefit will still be income tax free. For financial professional use only, not for use with the general public or in a sales situation. 30 A E I N S I D E R QUESTION ANSWER IF MY CLIENT ACTIVATES THE INCOME RIDER ON HIS/ HER ANNUITY, does that qualify for the substantially equal periodic payments exception to the early distribution penalty? MY CLIENT HAS AN IRA QUESTION ANSWER NOT NECESSARILY. The IRS gives us three methods under Code Section 72(t) to determine substantially equal periodic payments in order to avoid the 10 percent additional tax on distributions taken from qualified accounts before age 59 ½. The methods found in Revenue Ruling 2002-62 are: • Required minimum distribution method • Amortization method • Annuitization method Each of these methods requires its own calculation based upon the account value and the life expectancy of the account owner. Simply receiving a set amount each year from an income rider does not necessarily meet these calculation requirements. The payments from the income rider would have to be exactly equal to the Section 72(t) substantially equal periodic payments determined by one of these methods to qualify as an exception to the additional tax on early distributions. with substantially equal periodic payments (SEPPs) set up in order to avoid the additional tax on early distributions. Can she roll out part of the funds in the IRA if they are not needed to satisfy the SEPP requirements? NO. As we discussed in the preceding question and answer, substantially equal periodic payments can be established as a way to avoid the additional 10 percent tax on distributions from a qualified account if money is needed before a person reaches 59 ½. A person who has established a SEPP plan cannot modify the payments or the account. If a modification occurs, the IRS will go back and retroactively apply the additional 10 percent penalty tax on all of the distributions that have been made from the account before age 59 ½. The IRS, however, allows for a modification or termination of the SEPP plan when the owner reaches the age 59 ½ or has taken the SEPP distributions for five years, whichever is longer. If a person tries to roll over part of the money in an account being used for SEPP distributions, the IRS will consider the SEPP plan busted. The IRS will apply the additional 10 percent tax to all of the prior distributions taken to that point. There is a free calculator for Section 72(t) distributions at http://72t.net/72t/Sepp/Calculators. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 31 QUESTION ANSWER IF MY CLIENT RECEIVES SOCIAL SECURITY SURVIVOR BENEFITS from her deceased spouse and then gets remarried, is she still eligible for the survivor benefits? QUESTION ANSWER IT DEPENDS. If your client remarries before age 60, she cannot receive survivor benefits as a surviving spouse while married. If, however, remarriage occurs after age 60, the client will continue to qualify for benefits on her deceased spouse’s Social Security record. If the client remarries after 60 and stays married long enough to become eligible for spousal benefits, she may be eligible for three types of benefits: one based on the deceased spouse’s record, another based on the new spouse’s record and the third based on her own record. While she may be eligible for three different types of benefits, the Social Security Administration will generally ONLY pay whichever benefit is the highest. Your client may be able to collect a certain type of benefit now and then switch to a higher benefit later. IF A BUSINESS TRANSFERS A LIFE INSURANCE POLICY insuring the life of an employee to the employee are there any tax consequences? YES. When a business transfers a life insurance policy to an employee without consideration, the value of the policy is taxable to the employee as compensation. For transfers after February 2004, the Treasury Regulations generally treat the policy’s gross cash value as the income tax value of the compensation. When the employee is a stockholder of the corporation, the value of the policy may be treated as a dividend if the exchange was part of a stock redemption plan. On the other hand, if an employer transfers a policy to an employee or shareholder, if the employee’s or shareholder’s rights in the life policy are subject to a risk of forfeiture, the full value of the policy is not taxable until the employee’s rights become substantially vested. For financial professional use only, not for use with the general public or in a sales situation. 32 A E I N S I D E R QUESTION ANSWER WHAT HAPPENS IF THE BENEFICIARY OF A LIFE INSURANCE POLICY intentionally causes the death of the insured person? UNFORTUNATELY, THIS SCENARIO DOES HAPPEN. Many states have enacted the slayer statute in order to prevent a scenario where a beneficiary murders or causes the murder of an insured in order to collect life insurance proceeds. These laws prevent a person who caused an insured’s death from profiting because of the wrongful act they committed. The scope of state slayer laws often reach beyond life insurance policies and affect the ability of the killer from obtaining the deceased’s property through probate or joint tenancy. Here’s the specific language of Kansas Revised Statutes, Section 59-513, which has typical slayer statute language: No person convicted of feloniously killing, or procuring the killing of, another person shall inherit or take by will by intestate succession, as a surviving joint tenant, as a beneficiary under a trust or otherwise from such other person any portion of the estate or property in which the decedent had an interest. These laws vary by state, but the intent is the same. It is against public policy to allow a wrongdoer to benefit from wrongful acts. This holds true whether or not the intent to profit was a motivating factor in the wrongful act. When one does wrongfully cause the death of another, the courts will look to state laws, beneficiary designations and the life insurance contracts in order to determine the rightful beneficiary. AUC is available through Advisors Excel to answer your tough questions. Advisors Excel is not affiliated with Advanced Underwriting Consultants nor do we guaranty the accuracy or quality of their services. This article is designed to provide general information only on the topics covered. Producers are ultimately responsible for the implementation and use of this information. Discussion of securities and securities transactions by those lacking the appropriate registration places their insurance license at risk. The information contained in this article is not intended to serve as the basis for any financial or purchasing decisions. All clients should be encouraged to consult a legal or tax professional regarding the applicability of this information to their unique situations. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 33 TEXT SAVVY GETTING YOUR POINT ACROSS It’s OK to choose a distinctive font for the title slides and header texts, but your body text font should be basic. Gravitate toward sans serif fonts (Arial or Calibri) rather than serif fonts (Times New Roman). From a distance, the extra little lines on serif fonts tend to blur together — and when your audience can’t read it, what’s the point? pro tip: If your content is bad, making it flashy makes it worse. Have a co-worker proof your slides or, better yet, give a practice presentation to your office. You’ll get rid of any jitters you might have, and your staff can point out anything unclear or misspelled. CUSTOM IS BETTER The PowerPoint Golden Rule: Your audience didn’t come to see a slideshow. They came to hear you speak. In other words, if you’re reading all of your information off of the slides, you’re doing it wrong. Your high school English teacher was right: You need to know how to write well, no matter what profession you chose. The never-ending debate on whether to use slideshows during presentations comes down to personal preference, but the debate itself probably started because people were using them for the wrong reasons. Your audience’s attention should be focused on YOU — not sidetracked by your slideshow. Focus on what you are going to say before you focus on what you are going to show. If you do that, you’ll realize that creating a slideshow is secondary. Once you re-evaluate why you are using a PowerPoint in your presentation, revamp it with these expert tips and tricks compiled by AE Creative. Default PowerPoint templates are your last resort. Really. Generic templates are overused and, quite frankly, a waste of space that could be filled with your company name, logo and colors. This is your presentation, so make it your own and build your own slide templates. pro tip: Build your own graphs, too. It’s easy to do with PowerPoint, but spend the time to customize the colors. Don’t settle for the template colors. Choose bold colors, because your presentation will more than likely be shown in a low-lit environment. TO ANIMATE OR NOT TO ANIMATE That is the question. The answer: probably not. Maybe you get a kick out of text flying onto the screen from a different direction, performing a couple flips and finally sticking the landing, but your audience doesn’t. It’s distracting and gets old fast. Instead, pick a simpler, generic option for text, images and graphs to appear and keep it consistent for the entire presentation. pro tip: Sometimes, small doses of cleverly placed animations can be fun. Describing ways to save money to buy a sports car? Make the text speed onto the screen before coming to a screeching halt. For financial professional use only, not for use with the general public or in a sales situation. 34 A E I N S I D E R Finally, remember you are only in front of your audience for a small amount of time. Don’t waste it by losing your audience in your slides with massive amounts of bullets. If you overpopulate your slides with too much information, your audience becomes a group of readers rather than listeners. Keep your presentation professional, make it memorable, and above all else, get your point across. PowerPoint isn’t your only option. PICTURE PERFECT Imagery slides are really cool — if you have great imagery. Use big, bold, memorable images that help tell your narrative. Remember, these images are for your audience’s benefit. Always use high-resolution photographs and, whenever possible, opt for professionally taken photographs instead of images taken on your cellphone. Some sites offer royalty free images, but not all. Gain permission before using copyrighted material. pro tip: The more time your audience spends reading a slide, the less time they spend listening to what you have to say. So, skip the text and let an image speak for itself. PRESS PLAY Anytime you can introduce short, professional videos into presentations, go for it! Just make sure you input them correctly. There is nothing worse than awkward silence as a presenter fumbles around trying to get a video to play or searches for a speaker to increase volume. As with photos, give credit where credit is due. It’s OK to embed videos into a presentation if you have permission, but otherwise copyrighted material should be linked to directly. pro tip: When including video or audio files, be extra careful where and how you save them. Links to outside media sources can become lost or broken when transferring presentations to a new computer or device. Triple check your slides every time before getting in front of an audience. KEYNOTE: Made by Apple, Keynote is very user-friendly. If you’re used to using PowerPoint, it won’t take too long to become accustomed to Keynote. That said, keep in mind that because these presentations are created on a Mac, the fonts and layouts might not translate perfectly to PC screens. PREZI.COM: For a visually stimulating experience, check out Prezi.com. Each presentation starts with a mapped out version of your “slideshow” on one giant “slide,” then you zoom in on different sections. To get started, sign up for a free public account online, or pay a small monthly fee for more privacy and to be able to edit your presentations offline or on your smartphone or tablet. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 35 S H A R E YOFO UIMAGINATION MASTERS R STORY KIRK CASSIDY AND PAUL METLER Senior Planning Advisors Farmington Hills, Michigan This interview is the experience of the producer and does not represent the experience of all Advisors Excel producers. Results from the use of the concepts in this interview may not be representative of the experience of all financial professionals and are no guarantee of future success. This interview was not paid for by Advisors Excel. For financial professional use only, not for use with the general public or in a sales situation. 36 A E I N S I D E R Our Masters of Imagination this month are Kirk Cassidy and Paul Metler. The brothers’ business skyrocketed when they started focusing on attracting their ideal clients, rather than any clients. By being more selective in choosing clients and tailoring their marketing to the demographic of each area they serve, Kirk and Paul have brought in $18.6 million in total assets so far this year and are on track to surpass $20 million by the end of 2015. Get a preview of their interview with Cody Foster below, then listen to the entire conversation on the accompanying disc, or access it on iAdvisor. Kirk holds a Series 65 license and life insurance licenses in several states CODY: When you look at your business and at the growth that you’ve had, what are some of the things that you had to start thinking differently about to experience growth? PAUL: I think a big part of our change has been how we view ourselves. If you believe Paul holds a Series 65 license and life insurance license in Michigan that you are successful, and you believe you have something to offer, that really changes what you do and how you act. A big part of what’s changed is we began taking a mindset that our clients need us as much as we need them. Before, we were sort of in the mindset that we would take anybody, and the first person who came to the door who said they would work with us we were excited about. We sort of changed that view and began looking at ourselves as less about selling [to] people and more about [the fact that] we actually have something that people need, and people want it. CODY: What are some of the strategic and tactical things that you’ve changed about your business that have allowed you to grow? Aiming to surpass $20M in total assets in 2015 KIRK: Once we recognized the true value of what we were providing, we made a significant change. And that was, we ACAT before we design a plan ... Our plans take approximately 30 – 40 hours to design. In the past, we would design the plan, present the plan and then look for that commitment and then ACAT. Now, in the second meeting, we look for that commitment. We don’t look for it, we demand the commitment. CODY: That’s a great example. Are there any others that you think of ? PAUL: Everything we do from a branding perspective is all about education. Where we teach, when we do newsletters. At least one of the communities we’re in is in Ann Arbor, Michigan, and these are a lot of professors, very intelligent, bright people, and they just want information. And what we’ve found is, if you just provide information, that sells in itself. There’s a certain amount of respect [from clients], first of all, when you provide education, and you basically have the opinion, “I’m going to give you the information; you make the decision.” People feel respected, and when people feel respected, they want to work with you. CODY: Have there been any small ideas that have had a big impact? KIRK: We use a four-bucket asset allocation approach that seems to resonate very well with our clients. So, you know the four buckets: The first bucket is liquidity. The second bucket is lifetime income. This [includes insurance products used to provide] contractually For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 37 guaranteed income that you can never outlive. Bucket three is longterm growth. This is, obviously, where we’re going to be exposed to some market growth and market risk. And then the fourth bucket, often overlooked, is the legacy bucket. It can mean a lot of different things for a lot of different people. For us, we utilize it a lot of different ways: tax planning, estate planning and charitable planning— a lot of charitable planning. So, the four-bucket asset allocation approach is probably one of the little things that made a very significant difference in our practice, and we’ve sort of built our whole business model around that approach. CODY: As you put those plans together, are there any tools that you found very helpful? Are there things that you’re consistently using or reviewing with clients throughout your process? KIRK: Obviously some of the tools from Global. We utilize some tools for analysis. The bell-shaped curve, some stress testing, some of those analytical-type of tools that Global provides us. From a planning perspective, [when] you reference tools, I think of a team. We built a team. We have a CPA who’s part of the planning process [and] reviews every case we design from a tax-planning perspective. We have an estate planning attorney who’s involved with the practice for estate planning purposes. We have a few different softwares we utilize. The challenge is, everything we’re doing is so customized that, often, what we find is we’ve created our own spreadsheets to utilize because there is no one software system out there that meets the type of planning we need. PAUL: I think having the tax part, the legal part and the financial part [for] retirement planning has been huge. People like sort of a one-stop shop. They like that we all know each other and that we understand how one another works. We have a relationship with each other, so there’s certain built-in trust. I think that’s been a huge part of our planning. CODY: What are the strategies that you’re currently using that have shown to be very effective for you? PAUL: I think the single largest thing that we’ve done, the most impactful thing we’ve done, is [moving] away from dinner seminars … I think that’s been the best way for us to get in front of the types of people we want. For example, we teach a class that’s held at University of Michigan. And there are other people in this community who do this, but basically they’re into the dinner seminars. It really goes back to, you have to market based on the clientele you’re sitting in front of. And for the types of clients in Ann Arbor that we’re sitting in front of, dinner seminars don’t work … For financial professional use only, not for use with the general public or in a sales situation. 38 A E I N S I D E R PAUL: I think it still goes back to the theme that we’re hitting on, which is know your client and then provide an experience that meets that client. So, this is a simple thing, but if you came to our office in Ann Arbor and then you came to our office in Farmington, you would be amazed it’s the same company. The office in Farmington fits the Farmington market. [At] the office in Ann Arbor, we’re sitting in a very small area. It’s an industrial building, but it overlooks a river and it’s very, very modest. We struggled with, you know, do we want to do something more extravagant? But, the truth is, the clients in Ann Arbor don’t want something extravagant. They would actually view that in a negative way. They love that it’s simple … Whereas, in Farmington, you walk in the door, [and] it’s what you would sort of expect from a traditional financial advisor. IMAGINATIVE IDEAS v is o r 015 Ad INTRO FROM CODY FOSTER Advisors Excel Co-Founder ssi lu o na MASTERS OF IMAGINATION PRODUCER FEATURE on ly. Kirk Cassidy & Paul Metler Senior Planning Advisors se client experience? JULY / AUGUST • 2015 s E x c el AE INSIDER ofe Be sure to check out the full interview with Kirk Cassidy and Paul Metler on the enclosed “IMAGINATIVE IDEAS” CD! l pr ncia CODY: Are there things that you’re doing to create a great overwork, I push and I don’t pay attention to the numbers like most business people do, and I probably should. I know when we’re doing well. I know when we’re not doing well. My opinion has always been, if I set a goal, and I hit that goal, I’m likely to want to stop. And I’m not that guy; I’ll just keep going. I know that we’ve had a lot of discussions, Paul and I. Paul likes the idea of goals. I do think it’s a deficiency that I’ve had in the past, and because I’m that way doesn’t mean our team is that way. And by setting goals and sharing those with our staff, [it]may provide greater buy-in, ownership, feel like they’re a part of something bigger, greater. And so that’s something we’re beginning to develop and incorporate. F o r fi na I also think it’s important to identify your ideal client. We have some general rules: We only work with clients who allow us to manage all their assets. We won’t work with someone if they have another [producer]. We’re doing comprehensive planning, which is taking a considerable amount of time — we spend 30 - 40 hours [designing] a plan. Therefore, we need to make sure we’re getting in front [of ] and attracting the right type of client to fit our business model. And that’s one of the reasons why our average case size is well over a million dollars now. KIRK: I’ll be honest. I’ve never in the past been goal-driven. I t2 You need to identify, based upon your demographics and your market, what is going to be most successful for you … Dinner seminars work, in some markets, very well for us. And the educational classes haven’t been as successful in some markets for us. getting everybody on the team on board with accomplishing them? No t to be u sed w i th t h e general public or in le s a sa y ri gh KIRK: CODY: How do you go about setting your goals, and then C op They see themselves as educated individuals, and they’re confident people. They believe if you give them the information they can do it. And the problem with dinner seminars is they’re so much about selling and not about giving information. And when we’ve done it, people don’t like it. But when you actually spend two days with them — and they pay for it, they love being in classrooms. si t u a ti o n. © Results from the use of these concepts may not be representative of the experience of all financial professionals and are no guarantee of future success. When incorporating other services into your practice, whether tax, legal or other, it must be clear to consumers which individuals provide the corresponding services. Producers must be cautious not to hold themselves out as being able to provide services they are not qualified to perform. Please note that any event invitation or any material where your practice or firm may be promoted must clearly indicate that you assist consumers in the creation of retirement strategies utilizing insurance and, if appropriately registered, investment products. For financial professional use only, not for use with the general public or in a sales situation. A E I N S I D E R 39 COMPLIANCE CORNER WALKING THE COMPLIANCE WALK Takeaways from AE’s first regulatory panel to implement in your practice today By Zac Anshutz, AE Chief Compliance Officer On May 4, Advisors Excel hosted a regulatory panel discussion, the first in our Lead the Way series. This series is designed to educate producers on important compliance issues that affect their businesses. Throughout the year, we will continue to provide you with opportunities to hear from industry experts and regulators on critical compliance topics. In addition, we are continuing to develop resources for you that are specific to your state(s) of practice. scrutiny on replacements. The focus on documentation was stressed in every topic within the panel’s discussion and is something that producers should evaluate when reviewing their practice procedures. While the task may seem onerous initially, in the long run, solid documentation will prevent regulatory problems and will be worth the effort. Inform Your Clients We hope this panel discussion, which was comprised of regulators, a former regulator and an industry compliance officer, provided you with valuable insight on navigating the complex regulatory environment in which you practice. The panelists discussed a number of topics that we believe will enhance your understanding of areas they see as critical. A few common themes emerged from the discussion that you can apply to your practice on a daily basis. Document, Document, Document Documentation is vital. The panelists stressed the importance of fully documenting your files and providing a clear story in each transaction that can be traced from start to finish. Regulatory inquiries into specific sales can be made less painful if the file outlines the entire sale completely. Including a detailed narrative may also be beneficial in recreating transactions that occurred years earlier. It is a good idea for the narrative to include information as to how the product sold achieves the client’s needs and objectives. The panelists also universally agreed that documentation on replacement policies is vital, as there is a heightened level of The panel also keyed heavily on the suitability of sales and the complexity of products. The regulators believe it is the responsibility of the carriers and the producers to ensure the consumers buying the products fully understand the product features. This insight should be helpful for producers in their sales process with clients. Knowing that regulators look at the understanding of products from a consumer’s perspective allows producers to develop their presentations accordingly, with all of the necessary information for their clients to be as educated as possible when deciding which product is best for them. Clients look to their financial professional as a source for information regarding products; providing a complete analysis benefits both the consumer and the producer. I hope this small sample of the topics discussed gives you a bit of insight into how insurance regulation is viewed by the people who enforce the laws. If you have time, the full panel discussion is available on the iAdvisor site at iadvisor.advisorsexcel.com. Additionally, the AE Compliance staff is available to answer any questions that were not covered. Please do not hesitate to contact us if we can be of assistance. For financial professional use only, not for use with the general public or in a sales situation. 40 A E I N S I D E R TOP 10 IDEAS PICTURE PERFECT ‘ALLOW ME TO INTRODUCE MYSELF’ AE Co-Founder Cody Foster shares how painting a picture Matt Oechsli explains why asking to be introduced to of what your business will look like in the future can help a specific person associated with your client is more you make better decisions today. effective than making a blanket statement asking clients Page 2 for referrals. Page 18 SHARING SMILES Having endured a sudden hardship in college, AE producer LIVING HEALTHY QUEEN B is offering help to those in a similar situation. The new thing in life insurance is here. The policy, offered See how her annual SHMILY charity event benefits today’s by John Hancock through a partnership with Vitality, students, both financially and emotionally. rewards your clients for every year they make the effort to Page 4 live healthier lives. Page 22 AND THE LIVING’S EASY AE Coach Gina Rainey shows you how properly managing WHAT WOMEN WANT your time and your team can change your personal and By directing her marketing activities and seminars professional life almost instantly. specifically to women, MommaJ is scoring big with a Page 8 demographic that is often overlooked. Page 24 BUILD A SPACE THAT CREATES Bo Eason shares how he made his office an ideal place for developing ideas out in the open and challenges you to do the same. Page 12 PROVIDE MORE CHOICES MASTERS OF IMAGINATION: KIRK CASSIDY AND PAUL METLER These brothers are on pace to bring in $20 million-plus after directing a majority of their time and resources to ideal A and A-plus clients. Learn how Global Financial Private Capital’s new family endowment portfolios, when used in conjunction with annuities, can potentially lower the risk in your clients’ financial strategies. Page 14 Page 36 BE SAFE, NOT SORRY AE Chief Compliance Officer Zac Anshutz brings you best practices straight from the panelists at AE’s first regulatory panel. Page 40 For financial professional use only, not for use with the For financial only,situation. not for use with the general public or in a sales situation. generalprofessional public or inuse a sales A E I N S I D E R 41 IMAGINE WHAT YOU CAN DO advisorsexcel.com 866.363.9595 2950 SW McClure Rd | Topeka, KS 66614 For financial professional use only, not to be used with the general public or in a sales situation. Advisors Excel® and the Advisors Excel logo are service marks of Advisors Excel, LLC. © Copyright Advisors Excel 2015 For financial professional use only, not for use with the general public or in a sales situation. 42 AE07152010 A E I N S I D E R
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