Resumes
& Cover Letters
Marcia A. Lewis
(310) 434-4337
Dear SMC Student,
This resume tutorial was created in order to assist you with developing an effective
resume and cover letter. Your resume may be used for applying for jobs,
internships, volunteer work and even your college entrance application.
Once you have completed a good draft of your resume call the SMC Career
Services Center to set up an appointment at (310) 434-4337. Tell the front desk
assistant that you would like Marcia Lewis to review your resume and cover letter.
I look forward to working with you.
Best regards,
Marcia A. Lewis, MA
Career Services Advisor
PS: The SMC Career Services Center now offers limited on-line resume review by
appointment only.
WHAT IS A RESUME?
A Resume Is…A Sales Brochure and a Valuable Marketing Tool
Have you ever gotten an advertisement in the mail that was presented so well, you immediately picked up
the phone and ordered the product being sold? This is the goal for your resume. The difference is you are
the product being sold. Focus on your target market while writing your resume. Highlight your special
skills and assets e.g., computer skills, languages and technical expertise. Be specific. If you are a
computer wiz don’t write, “Familiar with computer applications”. List what you know if relevant, “MS
Word, Excel, PowerPoint, Front Page, Access, etc. Did you increase sales or raise funds for your
company or club through fundraising? Use your summary of qualifications statement to highlight your
accomplishments. For example, “Increased company sales by 30% resulting in increased annual revenue
of $2.3 M.” Which potential employee would you call-the one who made the previous statement or the
one that simply states, “Awarded Salesperson of the quarter, Fall 2010”?
A Resume Is…An Oversized Business Card
Your resume summarizes your accomplishments, skills and responsibilities and highlights your potential
for future endeavors. It cannot tell the reader your life story, nor should it. Never include personal
information in your resume. Keep it short and to the point.
A Resume Is…A Summary of Your Professional Accomplishments
When an employer has a position to fill he/she starts out with a job description mapping out specific
duties, skills and experience needed to be successful in that position. The primary goal of the employer is
to find the person or persons who come closest to meeting all the requirements for the position. These
individuals win a prize, it’s called the interview.
Your goal is to honestly state your skills, experience and accomplishments accurately but with as few
words as possible. This within itself is a great accomplishment.
Why should
I hire you..?
RESUME COMPONENTS
Heading:
Name, Address and Telephone Number(s). Do not
list more than two phone numbers. If you have an email address it
is OK to list it in your heading. If you have an obscure email address
e.g., “[email protected]” get an email address that will
represent you in a more professional manner. The same rule applies
to your voicemail message. Make sure your out going message is
professional and non-offensive to a potential employer.
Objective: This statement tells the reader exactly what kind of work you are seeking. If it is
not included, most readers will assume that your objective is similar to your most recent position.
Make your objective brief and to the point.
Skills & Qualifications: The “skills and qualifications” section gives you the opportunity to
highlight your professional assets. List the computer hardware and software you are familiar
with; the languages you speak; your technical skills, etc. This is not the place to write,
“hardworking, honest, get along with others.” These statements are subjective and considered
unnecessary fluff to the employer.
Employment History (History): Company names, city and state, years employed and job
titles should be included. Do not put company supervisor names, complete company addresses
or phone numbers in this section.
Responsibilities (Duties): This very important section is where you have an opportunity to
tell potential employers exactly what you are capable of doing for them. Add all duties that the
next employer might be interested in. Remember, internships and volunteer work count as
work experience. Don’t use complete sentences but make sure you’re getting your point across
clearly.
Education:
Most recent school attended first: Name of school, major, dates attended and
degree/certificate you received should be included. Do not include your high school if graduated
more then 3 years ago. If you have attended several colleges without completing a degree do not
list all of them. Employers frown upon this the same as they would an inconsistent work history.
Professional Development and Training: List additional training or courses that support
and are relevant to your employment objective.
Memberships: Include memberships and offices held in professional/academic associations,
boards and community activities that support your objective. Avoid religious affiliations unless
relative to the position you are applying for.
THE CHRONOLOGICAL & THE FUNCTIONAL RESUME
The chronological resume is the most frequently used format. It lists work experience chronologically
with emphasis on accomplishments and professional experience. This format is most accepted by
recruiters because it is clear and concise. Functional resumes often cause suspicion amongst recruiters
because they list skills and accomplishments but don’t show consistent work history.
The Functional Format
The functional resume is designed to stress your qualifications with less emphasis on specific employers
and dates. Some functional formats found in popular books do not include a work history. The formats
presented in this book include a work history because omitting it nearly always raises questions about you
in the reader’s mind.
The functional resume format is particularly suitable for individuals who want to make a significant
career change. If you have to use this format, don’t worry. A good resume partnered with your excellent
networking skills will help to land you a great job.
RESUME DO’S & DON’TS
Don’t stress out over your resume. There are no rigid rules for designing a professional resume. The
guidelines below will assist you in creating a resume that will impress potential employers and get you
the interview you’ve earned through your diligent efforts.
Resume Do’s
 Proofread the final product for correct spelling, punctuation, grammar and typographical errors.
Have a friend or school counselor proofread it before you send it out. Remember “spell check” will
not catch words used in the wrong context e.g., no or know/there or their. Always proofread.
 It is OK to have more than one resume targeting more than one industry or specific position.
Make sure you keep a log of which resume was sent to which employer.
 Describe specific responsibilities. Make sure you’re not vague. “Performed general managerial
duties” does not give the employer specific details about your skills and experience.
 Use the present tense to describe your current job. If describing something already implemented or
achieved, use the past tense. Always use the past tense to describe previous positions.
 Use short phrases rather than complete sentences. If you can say something in three words, don’t
use 10.
 Your resume should be no more than one or two pages. Recruiters usually do not have time to read a
lengthy document. Make it easy for them to keep reading yours.
 Use the same font throughout the document.
 Pick a resume format and be consistent.
Resume Don’ts
 Do not use abbreviations. Use professional or technical language only if it is relevant to
the position you seek. Be sure the reader will understand.
 Do not use odd-sized paper, overly fancy stock, bright colors or anything considered
eccentric.
 Do not put a snapshot of yourself with your resume unless it is requested and related to
the position i.e., modeling or acting positions.
 Do not list references on your resume.
 Never include personal data such as age, marital status, number of children, etc.

If possible, do not leave any gaps between employment dates, but always be honest.
HANDLING SPECIAL SITUATIONS
 If you have had only one employer, emphasize any special responsibilities, duties and skills.
If you received any special training or recognition for your work, document it. If possible,
show progression. Did you start out as a file clerk but ended up being the office manager?
Clearly state increased responsibilities.

If you have never worked, use special class projects/internships or volunteer work to show
your skills.
 If your work history consist primarily of volunteer service related to your career path it is not
necessary to indicate the work was unpaid. Remember, your resume is meant to highlight
your skills, accomplishments and experience. This includes volunteer work.
 If you have been incarcerated and have a large gap in your employment history, volunteer for
organizations that are geared towards your employment goals. Ask your supervisor for
letters of recommendation to be presented with your job applications. She/he may also be a
good networking source for you in the future.
EFFECTIVE RESUME SENTENCE OPENERS
ACHIEVED
ACTED
ADDED
ADMINISTERED
ADVISED
ANALYZED
APPLIED
APPRAISED
APPROVED
ARRANGED
ASSEMBLED
ASSISTED
ATTENDED
BALANCED
BOUGHT
BUDGETED
BUILT
CARRIED
CENTRALIZED
CHANGED
CHECKED
CLEANED
COACHED
COLLABORATED
COLLATED
COMPARED
COMPILED
COMPLETED
COMPOSED
COMPUTED
CONCEIVED
CONDENSED
CONTROLLED
CONVERTED
CONVEYED
COORDINATED
CORRECTED
CORRESPONDED
COUNSELED
CREATED
DECIDED
DEFINED
DELIVERED
DEMONSTRATED
DESIGNED
DEVELOPED
DIAGNOSED
DIRECTED
DISCOVERED
DISTRIBUTED
DIVERTED
DROVE
DUPLICATED
EDITED
ENCOURAGED
ENLISTED
ENSURED
EQUIPPED
ESTABLISHED
EVALUATED
EXPANDED
EXPEDITED
EXPERIMENTED
EXTRACTED
FACILITATED
FINALIZED
FINANCED
FOSTERED
FOUND
FOUNDED
FURNISHED
GENERATED
GOVERNED
GUARANTEED
GUIDED
HANDLED
HEADED
HELPED
HIRED
IDENTIFIED
ILLUSTRATED
IMPLEMENTED
IMPROVED
IMPROVISED
INCREASED
INFLUENCED
INFORMED
INITIATED
INNOVATED
INSPECTED
INSTALLED
INSTRUCTED
INTEGRATED
INTERPRETED
INTERVIEWED
INTRODUCED
INVENTED
INVESTED
INVESTIGATED
JUDGED
LAUNCHED
LEARNED
LECTURED
LED
LISTED
LOCATED
MAINTAINED
MANAGED
MEASURED
MINIMIZED
MODERNIZED
MODIFIED
MOTIVATED
NEGOTIATED
NOTIFIED
OBSERVED
OBTAINED
OPENED
OPERATED
ORGANIZED
OUTLINED
OVERSAW
PACKED
PATROLLED
PERSUADED
PHOTOCOPIED
PLANNED
POSTED
PREPARED
PRESCRIBED
PROCESSED
PRODUCED
PROGRAMMED
PUBLISHED
PURCHASED
QUALIFIED
QUESTIONED
RAISED
READ
REALIZED
RECEIVED
RECORDED
RECRUITED
REDUCED
REFINED
RELATED
REORGANIZED
REPORTED
REPRESENTED
RESEARCHED
RESPONDED
RESTORED
RESTRICTED
RETRIEVED
REVIEWED
REVISED
SELECTED
SERVED
SERVICED
SET UP
SHIPPED
SHOWED
SIMPLIFIED
SOLD
SOLVED
SORTED
STARTED
STRENGTHENED
STUDIED
SUPERVISED
SUPPLIED
SUPPORTED
TAILORED
TAUGHT
TOTALED
TRACKED
TRAINED
TRANSACTED
TRANSFERRED
TRANSLATED
TYPED
UNCOVERED
UNDERTOOK
UNIFIED
UPDATED
UPGRADED
USED
UTILIZED
VERBALIZED
VERIFIED
WEIGHED
WITHSTOOD
WORKED
WROTE
OBJECTIVE & SUMMARY STATEMENTS
If your employment history is not consistent, use an objective statement to give employers a
clear idea of the kind of work you are looking for.
If you choose to include an objective statement in your resume, keep it short and simple but not
vague or generic. “Seeking a good position with room for growth” does not tell the employer
what kind of position you are looking for. Be specific.
OBJECTIVE
A full-time position in Office Support/Customer Service.
OBJECTIVE
Administrative Services Clerk (Child Development Services).
OBJECTIVE
Seeking a Human Resource Management position where I can utilize my professional skills and
experience as an effective team builder and skillful HR Recruiter.
OBJECTIVE
Seeking a position as a Financial Analyst.
OBJECTIVE
Seeking an Internship in the Accounting Field.
OBJECTIVE
An Internship in the field of Sports Marketing.
OBJECTIVE
An
Internship with Sony Music in the PR Department.
OBJECTIVE
An Internship with Merrill Lynch in the International Trades Department.
Chronological Resumes:
L OUISE B. W ASHINGTON
11941 Pine Avenue ♦ Mountain View, CA 94006 ♦ (213) 935-3236♦[email protected]
OBJECTIVE: Seeking an Executive Assistant position.
SUMMARY OF SKILLS & QUALIFICATIONS
♦ Executive Travel Agency Certified
♦ Notary Public
♦ Type 75 W.P.M.
♦ Computer: MS Word, Excel, PowerPoint, FrontPage, Photoshop, QuickBooks, Internet Savvy
♦ Languages: English, Spanish, French and German (Verbal and Written)
EXPERIENCE
GARRET ENTERPRISES, Pacific Palisades, CA
Office Manager
2009-Present
Maintain accurate records of all client mergers and acquisitions. Draft and prepare corporate
proposals and budget reports. Act as liaison between COO and all outside vendors, solicitors and
media reporters. Prepare invoices for payment. Responsible for the supervision of three
administrative office clerks. Coordinate and arrange Board meetings and executive travel.
KRAMER DRAKE & LEWIS TEMPORARY SERVICES, Walnut Creek, CA
2006-2009
Held temporary assignments as secretary, office clerk, receptionist and administrative assistant at
various companies, including State Farm Insurance, Warner Brothers Studios, McKesson Water
Supply and D.C.N. Construction. Served extended assignment with Sun America Investment
Bureau.
PARISH GIPSON, INC., Salem, AZ
Receptionist
2002-2006
Efficiently managed 12-line phone system for busy recruitment advertising corporation. Greeted
all office visitors. Responsible for office supply inventory, processing mail and data-entry.
EDUCATION
SANTA MONICA COLLEGE, Santa Monica, CA
Major: Accounting
References Available Upon Request
2008-Present
CHARLES J. BRUNSWICK
1052 S. Carmen Lane • Winterbrook, CA 90294• (310) 674-0976 H. • (415) 959-8923 W.
O BJECTIVE : Seeking a Bookkeeping position with Edison Accounts, Inc.
SPECIAL SKILLS
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Cash Register Operation
Accounts Receivable
Financial Statements
MS Word, Excel
Quick Books
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Bookkeeping
Trial Balance
Bank Reconciliation
Fluent in English & Spanish
• Accounts Payable
• General Ledger
• Payroll
EDUCATION
UNIVERSITY CALIFORNIA LOS ANGELES (UCLA), Westwood, CA
Major: Business Administration
2010-Present
SANTA MONICA COLLEGE, Santa Monica, CA
Associate of Arts, Business Administration
2009
EXPERIENCE
RADIO SHACK, Los Angeles, CA
Assistant Store Manager
• Inventory Management
• Cash Register Operation
• Customer Service
• Data Entry
MAJESTIC JEWELRY STORE, Beverly Hills, CA
Salesperson
• Customer Service
• Sold high-end jewelry
DENTAL OFFICE, Cuba
Volunteer
• Acted as Assistant/Secretary to Dentist
• Provided Client Assistance
• Answered Phones
• Typed Documents using MS Word
• Photocopying, Faxing
• Scheduled Appointments
• Filed Invoices
• Basic Accounting
• Cash Payments
• Miscellaneous duties as requested by Dentist
2010 - Present
• Employee Training and Scheduling
• Merchandise Pricing
• Payroll
• Retail Sales
2008 - 2009
• Opened and Closed Store
• Made Bank Deposits
2006 - 2008
David Navarro
333 S. Hampton Ave.
Santa Monica, CA 92304
(310) 505-3353
[email protected]
Hair:
Eyes:
Sex:
Black
Green
Male
D.O.B.:
Height:
Weight:
4/12/87
6’0”
165 lbs.
PROFESSIONAL EXPERIENCE:
2010
PASADENA CITY PLAYHOUSE, Pasadena, CA
Running Horse, Desert Snow
WESTSIDE LANDMARK THEATRE, Westlake Village, CA
Angel Rivera, Creating Heaven
FALLBROOK THEATRE, Los Angeles, CA
Mike, Cast Away
2009
LILLIAN BERMUDA PLAYHOUSE, Greenville, VA
Uncle Joe, The Talking House
PASADENA CITY PLAYHOUSE, Pasadena, CA
Junior, Running Water
ST. CLARE’S PERFORMING ARTS THEATRE, Northridge, VA
Simon Se, Apple Seeds
EDUCATION:
2009-PRESENT
R ELATED P ERFORMANCES:
SPECIAL SKILLS:
ACTING UP DRAMA WORKSHOP, Westwood, CA
Advanced Acting, Acting for Stage, Television and Theatre
●
●
●
●
Doug Younger, The Golden Furniture
Rader, Fitting In
The Artist, Ink Inc.
Ryter, Sheltered in Santa Monica
● Languages: English, Spanish, Conversational Italian,
Ethnic & American Slang
● Stage Lighting
● Prop Creation
● Graphic Design
G ISELLE M ARIE STEINWAY
2201 Winsor Ave.
Brentwood, NY 10010
(212) 735-5515 (Day)
(212) 445-3232
[email protected]
T ALENTS & SKILLS:
• Ballet
• Jazz
• Modern Dance
• Tap
• Soloist
• Acting
• Choreography
• Directing
E XPERIENCE :
DANCING
Soloist, Handel’s Messiah Mass Choir and Youth Ensemble, Covina, CA 2008-Present
P RESENTATIONS I NCLUDE :
• Indian Summer- Contemporary Ballet
• Freedom Dance-Modern Piece
• Dancing with Mariah Contemporary Ballet
• Feelin’ Hot Hot Hot-Jazz Piece
• Swing Lo-Modern Ballet (Spiritual)
• Dance, Swing, Rock-Modern Piece
• The Angels Know how to Swing-Jazz Piece
C HOREOGRAPHY
•
•
•
Happy Feet for Hire, Los Angeles, CA
Tight Rope Dance Studio, Westwood, CA
Rhythm on a Roll (Dinner Theatre), N. Hollywood, CA
EDUCATION
ANTIOCH COLLEGE, Yellow Springs, OH
B.F.A. in Dance and Choreography 2008
SPECIAL T RAINING
•
•
•
Ballet: LePetite School of Ballet, Hartford, PA
Jazz: Xavier Winslow School of Dance, New York, NY
Tap: Astaire Dance Studio, Cambridge, NY
DEMO TAPE AVAILABLE UPON REQUEST
2010-Present
2009-Present
2009
OSCAR MEYER
5505 Auto Avenue♦Claremont, CA 94505♦(916) 768-8932♦[email protected]
OBJECTIVE
Automotive Technician position with an opportunity to apply the latest high-technology training
toward improved customer satisfaction.
EDUCATION
Cal State Los Angeles, Los Angeles, CA
AA, Automotive Technology
2010
RELATED COURSE WORK
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•
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Electrical and braking systems
Computer-controlled fuel systems
Operation and servicing of power train components
Automotive emission systems
Manual and automatic transmissions
Chassis, suspensions and alignments
Power train components and systems
Automotive electronics
Automotive heating and air conditioning
Automotive service department operations
Technical writing
EXPERIENCE
OTTO’S GARAGE, Westminster, CA
Service Technician
•
•
•
•
•
2010-Present
Change oil, oil filters, valves and gaskets in high-volume business
Rotate tires, check for wear/damage, ensure proper inflation
Fill out, close and file work orders
Explain proper maintenance procedures to customers
Helped business achieve top 10% rating among more than 50 businesses in the region
LEADERSHIP
WEST COAST HOT ROD CLUB, Hawthorne, CA
Vice-President
Organized drive that increased membership by 20%.
2009-Present
BEVERLY L. HENRY
7741 Ethel Avenue ● North Hollywood, California 91605 ● (818) 503-9346 ● [email protected]
OBJECTIVE: Seeking a position in the Tourism and Hospitality Industry.
SUMMARY OF QUALIFICATIONS:
•
•
•
•
•
•
•
Skilled Employee Trainer
Excellent Client/Customer Relations
Able to effectively interface with all levels of management and staff
Successful Event Planner
Able to establish and maintain International Relationships on a Sales/Marketing or Client level
Computer Skills: MS Word, Excel, PowerPoint, and all Marriott International Programs
Languages: Fluent in English, Tagalong and French
EDUCATION:
2009 to Present
SANTA MONICA COLLEGE, Santa Monica, CA
Major: International Tourism & Hospitality
EXPERIENCE:
2008 to Present
MARRIOTT INTERNATIONAL, INC., Los Angeles, CA
Steady advancement through positions of increasing responsibility
SALES COORDINATOR
•
•
•
•
•
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Establish and maintain relationships with top receptive operators
Process leads (tour series & ad hoc)
Trained new hotel sales managers on the receptive market
Organize annual Holiday Blitz
Coordinate VIP requests, annual contracting negotiations between hotels and top wholesale
accounts
In the absence of the Director of Japanese accounts handle top Japanese wholesale accounts
2005-2008
VANBURON INTERNATIONAL HOTEL, Beverly Hills, CA
MANAGER, LEISURE SALES
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•
•
•
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Developed and maintained relationships with West Coast receptive operators and
wholesalers (Japan & Europe)
Assisted in implementing sales strategies as developed by Director and Senior Manager
Managed and maintained client accounts and files
Processed leads
Maintained effective relationships with hotels and International Agencies
Sample Resume/No Work Experience:
MARGIE P. HILLEY
2636 S. Pine Street, Corona, CA 91233
H. 505.755.5245
C. 505.486.2222
email: [email protected]
OBJECTIVE: Seeking a Customer Service position.
EDUCATION
SANTA MONICA COLLEGE, Santa Monica, CA
Major: History
2010 – Present
EXPERIENCE
PET SITTER, San Diego, CA
2008 – Present
• Provide pet sitting services including dog walking, feeding and yard care.
CHILD CARE, Corona, CA
2006 - Present
• Provide child care for several families after school, weekends and during school vacations and
holidays.
ACHIEVEMENTS
• National Honor Society: 2007, 2008, 2009
• Academic Honor Roll: 2008 - 2009
VOLUNTEER EXPERIENCE
• Big Brother / Big Sisters
• Corona Literacy Program
• Run for Life
COMPUTER SKILLS
• Proficient with Microsoft Word, Excel, PowerPoint, and Internet Research.
Douglas C. Younger
2714 Green Street ♦ Mesa, AZ 95203 ♦ (605) 352-0716 ♦ [email protected]
Summar y of Qualifications
♦ Strong management background; owned and operated a successful computer graphics company for 5
years.
♦ Experienced in delegating authority; managed creative staff of six, and support staff of 3.
♦ Superior training/teaching skills; several years mentoring, tutoring children with special needs.
♦ Excellent communication skills; speak 3 languages: English, Spanish, German.
♦ Exceptional Computer Knowledge; PC & Mac, MS Word, Excel, PowerPoint, Adobe, Photoshop,
Illustrator, QuickBooks, Internet Research.
Exper ience
Girl Scouts of America, Mesa, AZ
2006-Present
Brownie Troop Leader, Ages 10-11
Lead weekly troop meetings: work with girls towards achievements of merit badges in camping,
cooking, sewing and crafts. Organize monthly overnight trips to local campgrounds. Teach practical
first aid techniques and CPR. Facilitate discussions on personal safety when unaccompanied by an
adult; teach girls methods of dealing with unsolicited attention from strangers, peer pressure, drug
and alcohol abuse and eating disorders. Organize annual cookie drive; support Girl Scouts across
America in both their performance of community service and their journey towards personal growth.
Weight Watchers, Mesa, AZ
2005-Present
Meeting Leader
Educate and motivate members toward healthy lifestyle changes. The topics change weekly and
range from healthy eating habits and exercise to behavior modification techniques. Manage cash and
bookkeeping for each meeting.
Flash Drive Graphics, Tuscan, AZ
2000-2005
Business Owner/Manager (Graphic Design Company)
Performed all aspects of business management including, sales, payroll, budgeting, bookkeeping,
inventory control, brochure design, staff supervision, marketing, client relations and graphic design
to client specifications.
Community Involvement
Green Team Community Outreach, Mesa, AZ
Supervise graffiti clean-up throughout Mesa County
Time Out Recreational Center, Mesa, AZ
Coach girls’ soccer team, ages 12-14
Sunshine Senior Center, Mesa, AZ
Volunteer Art Director for Senior Citizen Recreational Center
Education
Academy of Arts, Entertainment and Technology, Santa Monica, CA
B.A. Graphic Design 2002
Spring 2005-Present
2007-Present
2006-2007
FUNCTIONAL RESUMES:
LORI STANLEY
2713 S. Knoll Drive♦Kirkland, CA 90293♦(555) 822-8888♦[email protected]
OBJECTIVE: Office Management.
SUMMARY OF QUALIFICATIONS
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Over 5 years office support experience in diverse environments
Graduate of the Drexel Institute of Business Administration
Demonstrated planning and organizational skills
Able to work in a fast-paced setting, under tight deadlines
Excellent phone manner; exceptional customer service
Computer knowledge: MS Word, PowerPoint, Excel, Internet Savvy
EDUCATION
DREXEL INSTITUTE OF BUSINESS, Business Administration
2008
OFFICE SKILLS
♣
♣
♣
♣
Typing/Word Processing, 60 W.P.M..
Record Keeping/File Maintenance
Multi-Line Phone Systems
Database Management/Spreadsheets
♣ Appointment Scheduling
♣ Speedwriting 80 W.P.M.
♣ Medical/Legal Terminology
♣ Travel Planning
♣ Desktop Publishing
♣ Cash Management
♣ Transcription
♣ Billing
OFFICE ADMINISTRATION & PLANNING
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Coordinated with travel agency to book business trips for PLT Inc. company employees
Organized and coordinated business meetings and holiday parties for up to 50 people
Ordered office supplies and maintained inventory
Maintained client database
RECORD KEEPING, CASH MANAGEMENT & CORRESPONDENCE
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Maintained information on employee sick days/late time for payroll records
Opened and closed real estate and litigation files; prepared legal documents
Documented monetary transactions at lawyer's office and handled billing; performed cash and
credit transactions for physical therapy practice
TELEPHONE & COMMUNICATION SKILLS
•
Skillfully managed busy 20-line phone system, with 55 extensions, for environmental
subcontracting company; provided information and routed calls
• Elicited information from utility clients wishing to participate in energy conservation programs;
entered data into computer
WORK HISTORY
Office Assistant/Receptionist
Law Clerk
Receptionist
PLT Inc. Management Group, Knoll, CA
Lance Owens, Esquire/Prosecutor, Grove, CA
Green Valley Physical Therapy, Oakland, CA
ELLA MARIE LEE
21334 S.W. Birch Street
Bellevue, CA 90067
(556) 557-3334
OBJECTIVE: Administrative Services Clerk position (Child Development Services).
QUALIFICATIONS SUMMARY
ADMINISTRATIVE SUPPORT
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Typed letters, memorandums and forms using MS Word and Excel. Ensured accuracy of
grammar, punctuation, spelling and format
Set-up, reorganized and maintained alphabetical and chronological filing systems
Experienced in the use and basic troubleshooting of most office equipment: computers,
fax machines, copy machines, ten key calculators and electronic cash registers
Extensive experience scheduling product deliveries, client appointments, business
meetings and travel accommodations
ORAL AND WRITTEN COMMUNICATIONS SKILLS
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More than 10 years experience working successfully with the public in both volunteer
and paid positions
Consistently received customer commendations for excellent service
Researched, authored and edited newsletters
Managed multi-line phone systems
Successfully hosted recreational special events for Travel Club members
Fluent in Spanish and knowledge of basic American Sign Language
Acted as a service volunteer for developmentally disabled children
COMPUTER EXPERIENCE
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Extensive word processing experience, including newsletters and advertising brochures,
using Photoshop and MS Word
Created newsletters and promotional materials
Processed accounts payable/receivable and payroll using QuickBooks and Peachtree
Developed spreadsheets using Excel
EDUCATION
SANTA MONICA COLLEGE, Santa Monica, CA
Major: Liberal Arts
Are you concerned about background checks?
•
About one in five adult Californians possess a criminal record on file with the
state.
•
About 200 occupations are regulated by California laws that require criminal
background checks by the State Department of Justice, the FBI or both.
•
In California, private employers cannot access the official State Rap Sheet on an
employee.
•
Public employers and state licensing agencies are authorized to review the State
Rap Sheet.
•
Private employers can obtain criminal history information through the courts and
private screening firms.
•
Under California consumer protection laws, background check companies cannot
report an arrest that has not led to a conviction (unless the company has verified
in the last 30 days that the arrest is still open).
•
Convictions: Except for open arrests, only convictions dating back no more than 7
years can be reported to the employer by a private screening firm’s background
check.
•
Under California law, workers are entitled to a copy of the report within three
days from when it’s provided to the employer (under federal law, workers are
entitled to the background check report before an adverse action by the
employer).
•
For applicants and anyone seeking a promotion, private employers can only ask
about convictions, not arrests.
•
Employers cannot ask about convictions that have been expunged or sealed.
•
Expungement is available for any offense that did not result in a prison sentence,
provided the individual successfully completed all the terms of his probation or
can demonstrate to a judge that an expungement of the record is in the interests
of justice.
Completing the job application when you have special circumstances…

Handle sensitive questions with tact.

An application is not a place to confess all your sins, reveal red flags, or
prematurely show your hand.

“Have you ever been convicted of a crime? If yes, please explain.”

Lie (2) Tell the truth or (3) Leave it blank. All three may have negative
consequences. (4) “Please discuss with me” or “Will discuss at the interview.”
 If you must include some detail, keep them short and focused on the future!

Do Not include the Penal Code # to the conviction (s) information.
Things you can say at the interview…
 I made a serious mistake.

I took responsibility.

I’ve done several things to change my life.

I am not a risk.

I want a chance to prove myself.

I am positive, enthusiastic, energetic and ready to perform beyond the employer’s
expectations.
Some difficulties facing ex-offenders in writing a resume…

Limited or unstable work history

Low levels of education

Unclear goals and lack of focus

Weak organization and writing skills

An “experience” time gap while incarcerated

Uncertainty about marketing oneself
How to deal with the “incarcerated” question
Explain the situation honestly and in the most positive way possible.
Address each red flag in your background honestly.
Making excuses or blaming others for your problems will not reassure the employer that
you are not a risk or a potentially good employee.
“You know about my incarceration. I would like to explain the situation and the changes
I have made in my life to make sure it never happens again.”
With this statement you are telling the employer that you are taking responsibility for
your past inappropriate behavior and are not blaming others.
Many ex-offenders talk too much and give too much detail about their past crime(s).
Accept responsibility, but don’t dwell on it! Move on!
Mention the changes you have made in your life so that the past will not reoccur.
Situations that supported the past negative behavior no longer exist.
Insure the employer that you no longer hang out with your old crowd.
Associate with a different group of people who do not get into trouble.
Mention it was a difficult learning experience; that you “Did your time” and are ready to
get on with a more positive life.
Say that you want the opportunity to demonstrate that with your skills and positive
attitude, you will make a positive contribution to the company.
Sample Resume for an Ex-OffenderEmployment during incarceration is addressed in the “temporary assignments” employment.
A.J. Sayvme
2646 Timetoshine Lane ● Perfectworld, CA 90250 ● (213) 260-5125 ● [email protected]
Objective
Seeking a full-time position in the field of Construction.
Skills & Qualifications
Multi-dimensional individual with experience as a heavy equipment operator, driver, and
laborer with technical knowledge in surveying, welding, and general maintenance. Excellent
safety record and willingness to do more than is expected. Communicate and interact effectively
with diverse cultures.




Heavy Equipment Operations: Forklift, Tractor, Loader, Backhoe, Motor Grader, Track
Loader Bobcat Skid/Steer Loader, Scraper
Driver: Dump Truck, Over-the Road
Technical: Surveying, Welding
Maintenance: General, Preventive, Carpentry, Painting
Education
Pasadena City College, Pasadena, CA
Introduction to Computer Information Systems; Basic Programming, Data Files; Structural
Programming.
American Truck Driving School, Los Angeles, CA
Over-the-Road Truck Driving Certificate Course
Central Valley Vocational-Technical Skills Center, Van Nuys, CA
Heavy Equipment Operator Certificate Course
Welding; Blueprint Interpretation; Surveying; Preventive Maintenance
Employment
Temporary Assignments, Atascadero, CA
Store Clerk/Stocker
Library Clerk/Data Entry Clerk
Computer Operator/Data Entry Clerk
Chapel Head Clerk
Welder
2006-2009
Westside Technical College, Los Angeles, CA
Maintenance Technician
General maintenance, cleaning, carpentry, and lawn care.
2004-2006
Vineyard Parks & Recreation, Rancho Villa, CA
Laborer, Park Maintenance
2003-2004
Culver City Trucking, Columbia, NC
Dump Truck Driver/Laborer/Major contract construction worker
2001-2003
Jonathan Donrong
2636 Santiago Ave., #232
Huntington, CA 90308
(562) 352-2993
[email protected]
OBJECTIVE
BREAKFAST & LUNCH COOK
To assist a restaurant in attracting and retaining a strong customer base, by applying a passion for
the culinary arts and a strong work ethic.
PERSONAL PROFILE





Experience working in a kitchen environment, filling orders and developing new menu
items.
Ability to get the job done by employing critical thinking and problem resolution skills.
Work well as a team player and independently with very little supervision.
Received commendations for being dependable and hardworking.
Bilingual, Spanish and English.
COOKING SKILLS







Prepared a selection of entrees, vegetables, desserts, and refreshments.
Cleaned the grill, food preparation.
Met high quality standards for food preparation, service and safety.
Trained and supervised workers.
Maintained inventory logs and placed orders to replenish stocks of tableware, linens,
paper, cleaning supplies, cooking utensils, food, and beverages.
Received and checked the content of deliveries and evaluated the quality of meats
poultry, fish, vegetables and baked goods.
Oversaw food preparation and cooking.
RESTAURANT EXPERIENCE
Kitchen Crew – STATE OF CALIFORNIA (Adelanto Correctional Facility); Adelanto, CA
Short Order Cook – MARCY’S BREAKFAST BAR, San Diego, CA
Prep Cook/Laborer – SEASHORE DINER; San Diego, CA
Lunch and Dinner Cook – ROMAN’S ITALIAN RESTAURANT; La Jolla, CA
MILITARY SERVICE
US MARINE CORPS – Machinist e-3- Honorable Discharge
GED Obtained
This is considered a “Functional” Resume.
COMPANIES THAT BELIEVE IN SECOND CHANCES:
ALBERTSON’S: Requirements: Ex-Offenders Ok no time limit, just Honesty. Apply online:
www.albertsons.com/abs_careers and select store of interest.
AMERICAN WORK FORCE: 13405 Inglewood Ave., Ste. 1, Hawthorne, 90250 – (310) 675-0958
Requirements: Lite Industrial and Clerical Resume Preferred, but not needed. Apply Mon.-Thurs.
from 9a.m. to 5p.m.
AUTO ZONE/ CARL’S JUNIOR All Locations
CHRYSALIS Los Angeles
(213) 895-7777
FRYS ELECTRONICS, (Cashiers) 3800 S. Sepulveda,
Manhattan Beach, CA (Apply in person)
HYATT REGENCY HOTEL (Server) Long Beach, CA
(562) 624-6090
J. PAUL GETTY TRUST (Landscape) Los Angeles
(310) 440-6564
JOBS NOT JAILS HOMEBOY, INC. www.homeboy-industries.org (213) 623-7955
LAUSD APPRENTICESHIP PROGRAM, Los Angeles
(213) 241-1000
LAX MARRIOTT HOTEL (Dish Washers/Desk Clerks)
(310) 641-5700
(310) 538-2264
MANPOWER: 1025 West 190th St., Gardena, CA 90248
Requirements: Clerical: Expungement Ok and encouraged to obtain. Criminal background over 7
years old.
MARSHALLS/HOME DEPOT (Various Locations)
SEARS, ROEBUCK AND CO.: Santa Monica & Los Angeles – (310) 576-2833 or (323) 290-7200.
Requirements: Apply online: www.searsholdings.com/careers Expungement Ok and encouraged
to obtain. Criminal Background is assessed on a case by case basis.
TIME WARNER
Torrance
WILSHIRE REGENT (Various Positions) Los Angeles
(310) 618-9496
(310) 475-4002
Resume Worksheet
NAME
ADDRESS
PHONE NUMBER
EMAIL ADDRESS
OBJECTIVE:
SUMMARY OF QUALIFICATIONS:
EDUCATION:
School:
Dates Attended:
Major of study or Degree received:
School:
Dates Attended:
Major of study or Degree received:
EXPERIENCE:
Company Name:
Position held:
Duties:
City,
State
Dates
Company Name:
Position held:
Duties:
City,
State
Dates
Company Name:
Position held:
Duties:
City,
State
Dates
Company Name:
Position held:
Duties:
City,
State
Dates
References Available Upon Request.
A review of what we’ve learned so far…
The SMC Career Services Center staff asked their Executive Advisory Board the following
questions to help our students better succeed in the workplace.
The Job Application:
How important is the job application?
The application is very important. Do not leave any blank spaces. If the question does not apply
to you write “N/A” (not applicable). Do not write, “see resume” on the application.
What common mistakes do you see on the job application?
Most commonly, employers see misspelled words, blank spaces, incomplete employment
history, incomplete job reference information such as missing addresses and phone numbers.
The Resume:
Is it important to have a resume?
Yes
What needs to be on it?
Accurate employment dates, relevant work history (duties), accomplishments.
What doesn’t need to be on a resume?
Too much detail, complete sentences, “fluff” (Team player, excellent communication skills, etc.)
Who gets hired?
Those who show good, reasonable job progression, those that have the temperament and
personality to deal with the public daily, those that show a reasonable desire to be in a certain
business-not just looking for quick money or just any job.
Who doesn’t get hired?
Those with unstable work history, someone that says, “I quit because I was not making enough
money,” those that can’t follow the rules, those that come to the interview dressed inappropriately.
Skilled vs. Unskilled:
Do you ever consider hiring someone with little to no work experience?
Yes
If so, what criteria do you judge from?
Other factors such as school records, activities, volunteer opportunities, logical family
obligations such as caring for a child or an elderly parent.
What are entry level salaries now?
$8.50/hr.- $11.5/hr
Are employers offering benefits?
Yes, for full time employees or employees who work at least 30 hours a week.
What are the benefits of an advanced degree? (AA, BA, MA etc.)
A person with an advanced degree is more likely to get promoted than someone without a
degree. Those with degrees are thought to have higher reasoning/thinking skills, know how to
organize their time and articulate with confidence in most cases.
What else can you tell us about the current hiring practices and business culture?
Employers want friendly, outgoing, articulate employees who understand customer service and
They want self starter’s who instinctively go beyond a customer’s expectations. Most employers
conduct drug screens, background checks for cash handling or management positions, a credit
check as well as speak to professional references. Many companies do team interviews.
Things you should know…
“On time” means arriving 5-15 minutes before your scheduled start time.
Trustworthiness is more important than ability.
A person who regularly brings up problems without solutions is considered a complainer or
incompetent.
C OVER L ETTERS
WRITING COVER LETTERS
Cover letters are EXTREMELY important. Unless you personally
hand your resume to a prospective employer, a cover letter should
always accompany it. Every cover letter follows a general formula that
can be adapted to your specific needs.
The cover letter should not repeat your
resume verbatim. It should highlight how
your skills and accomplishments fit the
requirements of the position you are applying
for.
 Address someone in authority (by name and title) who could hire you.
Impossible to get that information, use a functional title (“Dear Sir/Madame”).
When it’s
 Tell how you became attracted to this particular company.
 Demonstrate that you’ve done some “homework” on the company and have general
knowledge of what services they provide.
 Convey your enthusiasm and commitment for this line of work.
 Remain as brief and focused as possible.
What should go into a cover letter? What is the employer looking for?
You should show motivation to work for the company. Show that you have done some research
on the company and are not just looking for a job, but want to work for that particular company.
Show self confidence, that you are a hard worker, and how you will benefit the company if hired.
Let the employer know that you have passion for the job and the company if possible. Show
some personality. Be careful what you give as an email address and the
message on your voicemail. Always be professional.
Wendy Zarate
1900 Pico Blvd.
Santa Monica, CA 90405
(310) 453-2000
[email protected]
February 14, 2010
Patricia A. Arnsworth
Human Resources Manager
Ocean View Inc.
1140 Michigan Ave.
Irvine, CA 90301
Dear Ms. Arnsworth:
I am interested in applying for the Office Receptionist position advertised in the Orange Sun,
dated February 10, 2010. Attached please find my resume.
My areas of expertise lie in administration, organization, customer relations and office
management. I am a detail-oriented individual and enjoy customer/client interaction. I am
proficient in most Microsoft programs using Mac and PC computer systems. Additionally, I type
over 70 words per minute and am adept at managing multi-line phone systems.
I look forward to hearing from you and learning more about Ocean View Inc in a formal
interview.
Best regards,
Wendy Zarate
Wendy Zarate
Enc. Resume
Analyse Cancilla
222 N. Riverdale Ave.
West Covina, CA 90056
(714) 896-5432
[email protected]
January 10, 2010
Gerise A. Diesel
Director of Public Relations
Amuse Incorporated
1140 Main Street
Anaheim, CA 90302
RE: Customer Service Representative
Dear Ms. Diesel:
My interest in the above position has led me to forward my resume as requested in your
advertisement published in the Sunday Mirror, dated January 9, 2010.
During the past few years my experience has been concentrated in the areas of billing, credit,
collection and customer service. In my current position as a Customer Service Representative at
Stanley Z, I maintain the efficiency and accuracy of complex billing systems and create monthly
budget reports for management. This position also calls for me to act as liaison between
managers and our many customers who expect the best service we can provide.
Reading your requirements for the position advertised I am confident of my ability to provide
you with the experience and quality of performance you seek.
Once you have had the opportunity to review my qualifications, I would appreciate the
opportunity to meet with you for a personal interview. I can be reached at (714) 896-5432.
Sincerely,
Analyse Cancilla
Analyse Cancilla
Enc. Resume
Enrique A. Salazar
2646 S. Mansfield Ave.
Los Angeles, CA 90203
(562) 769-2321
August 22, 2010
William G. Axe
Marketing Historian
Agatha Corporation
1445 W. Baton Rouge Village
West Hills, CA 90901
Dear Mr. Axe:
I am extremely interested in putting my graphics expertise to work for Agatha Corporation. Your
great successes in the past year, including your six-figure accounts with Amuse Clothiers and the
Baso Bridals Company, impressed all of us in the advertising business. Now I want to get in on
the fun and excitement! Enclosed is a copy of my resume.
I operate from my own computerized studio where I design using the latest graphic-related
hardware and software. I offer extensive experience in:
•
•
•
•
•
Designing marketing literature with QuarkXpress, Macromedia Freehand and Photoshop.
Preparing complicated files on the Macintosh as final mechanicals, for direct export to
the printing company.
Communicating and working directly with clients, supervisors and department heads.
Estimating jobs firsthand and working directly with vendors.
Directing graphic art departments and supervising projects.
If my credentials and professional experience sound suitable for the position at Agatha
Corporation, I would be happy to meet with you to show you a portfolio of my work at your
convenience. Thank you in advance for your consideration.
Sincerely,
Enrique Salazar
Enrique Salazar
Enc. Resume
Matthew T. Perry
5625 Bethany Avenue
Culver City, CA 90242
(310) 720-2233
DreamWorks SKG
Attn: Internship Coordinator
1000 Flower Street
Glendale, CA 91201
October 25, 2010
Dear Sir or Madame:
I am writing in regards to the numerous internship opportunities that DreamWorks offers in the
areas of Creative Development, Marketing/Publicity and Production. Having discovered the
company since its creation in 1994, it has been a long time goal of mine to be part of the
DreamWorks SKG family.
I remember reading about the plans for the company in a TIME Magazine cover story. To start
an entire studio from scratch with such a clear vision of how to achieve your goals was definitely
an inspiration for me, especially after considering the unique career stories of the studio’s three
founders.
Currently, I am a full-time student enrolled at Santa Monica College and majoring in Business.
My long term career goal is to work in the Entertainment Industry in Marketing and Production. I
am eager to learn and gain more “hands-on” experience in this field to enhance my academic
path.
I would greatly appreciate the opportunity to meet with you to discuss the possibility of my
becoming an Intern with DreamWorks SKG. I can be reached at (310) 720-2233.
I look forward to hearing from you.
Best regards,
Matthew T. Perry
Matthew T. Perry
Marcia A. Lewis
2201 S. Inglewood Ave.
Briarwood, CA 90001
[email protected]
June 12, 2010
Shirley M. Lewis
Chief Operating Officer
Praline, Inc.
45542 Feather Rock Creek
Emerald River, LA 88780
Dear Ms. Lewis:
I am responding to your job advertisement for an Administrative Assistant listed on Indeed.com. I
have researched Praline, Inc. with great interest and feel my skills and qualifications are a good
match for the position.
As you will see from my resume, I worked at Sweet Louise’s Candy Cove for nearly 3 years. As
an apprentice, I gained valuable knowledge and experience answering and directing calls from a
multi-line phone system, scheduling meetings, conference calls, and arranging flight schedules for
2 executives. Most significantly, I learned a great deal about the candy industry, and feel very
adept at customer service and solving problems.
For three consecutive years, Fortune 500 Magazine has listed Praline, Inc. as one of America’s top
50 best companies for women to work for. You have taken the candy industry by storm and the
future of your company looks brighter then ever according to the July issue of Forbes Magazine.
I would like to bring my talents and experience to your company and would appreciate the
opportunity to meet with you to discuss my qualifications in more detail. Your consideration is
greatly appreciated. I can be reached at (213) 555-0512.
Sincerely,
Marcia A. Lewis
Marcia A. Lewis
Enclosure:
Resume