6911 understanding your finanRespon_2Colson_understanding your bill bro 2 panel 2012 6/6/12 4:18 PM Page 1
Before you arrive for your appointment, procedure or
hospital admission, please talk with your physician
about your anticipated services and how long you can
expect to be in the hospital if you are admitted.
Knowing the details can help you understand your bill
and financial responsibilities for your care. Talk with your
insurance carrier to ensure your procedures will be covered by your plan. Knowing the details can help make
your payment easier for you and more manageable.
Medical costs are often unanticipated and not all costs
are covered by insurance. Copays, co-insurance and
deductibles are requested at the time of service.
Phoebe’s financial representatives can help with
payment plans and in some cases, financial assistance
programs for those patients who qualify.
They can also help you understand your bill, answer
insurance questions on accepted plans, offer financial
counseling, assist you with payment plan arrangements, and accept your payment in the form of cash,
check, major credit card, or debit card.
Please take a moment to review this
billing information:
Our financial representatives can give you an estimate
of your bill. They can also estimate co-pays, co-insurance obligations and deductibles before you come to
the hospital for procedures and establish payment
plans if needed. If you are uninsured or there are other
circumstances qualifying you for financial assistance,
you may apply for charity care or discounted fees
based on your family income. The financial services
representative will provide you with information explaining the process to apply for either of these programs, along with his or her business card and a copy
of our payment and assistance policies.
For your convenience, our patient account representatives will file your primary, secondary, and tertiary in-
surances. You will receive an itemized bill of all
services provided. Upon receipt of the final insurance
payment on your account, you will be informed of
any balances you owe.
How to Read Your Hospital Statement
Credit card payments
are accepted.
Patient’s resonsibility and
date payment is due.
Checking Your Insurance
Your registration process will be made easier if you
have all the required information:
• picture ID
• health insurance identification card, and
Medicare and/or Medicaid card
Please contact your insurance carrier to obtain
authorization for your services and to verify whether
a second opinion is necessary. It is each patient’s personal responsibility to obtain insurance authorization
prior to services. Prior authorization numbers should
be presented to the Registration department prior to
or at the time of admission. In some cases, health
policies require the patient to pay a certain amount
before benefits will apply.
How to Pay Your Bill
We accept payment in the form of cash, check, or
major credit or debit card. You may pay your bill
online at www.phoebeputney.com, in person at the
Phoebe Business Office (510 West Second Avenue,
Albany, Ga.), by calling 229-312-4256 or
1-800-241-8375; or via postal mail. Mail to:
Phoebe Putney Financial Services, P.O. Box 1828,
Albany, GA 31702-1828.
You may receive separate bills for hospital and physician services, including radiology and anesthesia. We
know that receiving multiple bills can be confusing
and is an added challenge when you are ill. We hope
this information helps you.
No question is too small. Please ask your
physician’s office or call our Financial Services
Office, 229-312.4256 for help in understanding
your charges and their sources.
When making an
inquiry about
your account,
please have your
account number
available.
Patient
services are
how we arrive
at the total
charges.
See the back of your statement for: Information about
your bill, Help with your bill,
Payment options and
phone numbers for other
bills you may recieve.
Total charges less insurance
payments and or contractual
adjustments is how we arrive
at what you owe now.
If you have questions about
your bill or would like an
itemized bill, contact us by
phone, or visit our online bill pay.
Southwest Georgia Pathology Associates, P.C.
Dougherty Emergency Group, LLC
PracticePlus of SW Georgia
(229) 889-1510
(888) 703-3301
(229) 312-5800
6911 understanding your finanRespon_2Colson_understanding your bill bro 2 panel 2012 6/6/12 4:19 PM Page 2
A Guide to
No question is too small.
Please ask your physician’s
office or call our
Financial Services Office,
229-312-4256 for help
in understanding your
charges and their sources.
Knowing the details can help
make your payment easier
and more manageable.
Understanding
Your Financial
Responsibility
Phoebe’s Financial
Representatives are
here to help you.
Medical costs are often unanticipated
and not all costs are covered by
insurance. Copays, co-insurance and
deductibles are requested at the time
of service. Phoebe's financial
representatives can help with
payment plans and in some cases,
financial assistance programs for
those patients who qualify.
Please call a financial
representative at (229) 312-4256
or toll free at 1-800-241-8375 to
make payments and/ or schedule
an appointment.
Before You Arrive
for Health Services
Before you arrive for
health services
please ask your physician’s office or
call our Financial Services Office,
229-312-4256 for help in understanding
your charges and their sources.
417 THIRD AVENUE
ALBANY, GEORGIA 31701
www.phoebeputney.com