How to find and print your Student Finance
correspondence
1. Log on to your student finance account: www.studentfinance.direct.gov.uk
You will need:
Your Customer Reference Number
Your password
Your secret answer
If you have forgotten all your login details you will need to contact Student Finance England for assistance (contact
details below). However, if you know either your Customer Reference Number or password / secret answer, you
will be able to view your customer reference number or reset your password / secret answer by responding to
some security questions.
2. You will be directed to the ‘My Account’ page. Select ‘View Correspondence’ on the left hand side navigation to
view all emails / letters sent to you by Student Finance England. These are available to print if you wish.
How to find and print your Student Finance Declaration Form (Online Declaration)
If you applied for your funding online and your application has been approved, you will have been sent a Student
Finance Entitlement letter with a Declaration Form attached.
You need to sign and return this declaration form to the Student Loans Company. If you don’t do this, there will be
a delay in receiving any maintenance loans and grants you may be entitled to.
If you did not return the declaration and have misplaced the original, you can log on to your student account and
reprint the Declaration Form. You need to:
Follow steps 1 and 2 above to log in to your account
Select your 2014/15 Student Finance Entitlement letter in ‘View Correspondence’
Print the final 2 pages
Sign the form immediately and return to the Student Loans Company. The address is printed under
the barcode on the top right hand side of the front page.
Further information and support
If you have any questions or concerns, please contact Student Finance England or UWE’s Money Advice and
Funds Service.
Student Finance England: www.gov.uk/student-finance
0300 100 0607 (Monday to Friday: 08:00 – 20:00; Saturday and Sunday: 09:00 – 16:00)
UWE Money Advice and Funds Service: www.uwe.ac.uk/money
Telephone: call the Money Advice hotline on +44 (0)117 32 85432
09:30 - 11:30: Monday, Tuesday, Thursday, Friday (Monday and Tuesday only during
university vacation periods)
14:00 - 16:00: Wednesday
Or make a face-to-face appointment with an Adviser via any Information Point.