FFTMonthlySummary:February2016
DRVICTORIAMUIR'SPRACTICE
Code:E87753
SECTION1
CQRSReporting
CQRSReporting
FFT001
FFT002
FFT003
FFT004
FFT005
FFT006
FFT007
FFT008
FFT009
FFT010
FFT011
FFT012
40
11
2
1
2
2
8
0
0
50
0
0
Notes: 1. TheCQRSReportingtablescoresaboveshouldbeentereddirectlyaspresentedintotheCQRSSystem.ForfurtherinformationpleasecontacttheCQRSservice
deskon08004402777oremailthematcqrsservicedesk@gdit.com.Pleaseselectthe'DataSubmission'tabfromthemainmenu.
SECTION2
ReportSummary
153
SurveyedPatients:
58
Responses:
ExtremelyLikely
Likely
Neither
Likelynor
Unlikely
Unlikely
Extremely
Unlikely
Don’tKnow
Total
33
10
2
1
2
2
50
ManualUpload
7
1
0
0
0
0
8
Total
40
11
2
1
2
2
58
69%
19%
3%
2%
3%
3%
100%
SMS-Autopoll
SMS-UserInitiated
Tablet/App
Web/E-mail
Total(%)
SummaryScores
88%
5%
7%
NHSScoringGuidance
RecentguidanceissuedbyNHSEnglandhasconfirmedthemoveawayfromthe‘NetPromoter’scoringmethodologytoasimpler‘PercentageRecommended’and
‘PercentageNotRecommended’method.
Thepercentagemeasuresarecalculatedasfollows:
Recommended(%)=
NotRecommended(%)=
extremelylikely+likely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
extremelyunlikely+unlikely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
x100
x100
ForfurtherinformationabouttheselectionofthescoringmethodpleaseseetheNHSFFTReviewpublishedinJune2014here:
http://www.england.nhs.uk/ourwork/pe/fft/fft-test-review/
SECTION3
PracticeScoring
PracticeScore:'Recommended'Rank
YourScore:
88%
PercentileRank:
60TH
0%
50%
100%
Lower
Mid
88%
0%
LowScore
100%
HighScore
Notes: 1. Displaythe'Recommended'scoreandpercentileforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
3. Percentilerepresentshowyour'recommended'scorecomparestoallotherpracticesmanagedbyiPLATO.Yourscoreof60thpercentilemeansyourpracticescored
above60%ofallpractices.
FriendsandFamilyScore
PracticeScore:'Recommended'Comparison
105%
100%
95%
90%
85%
80%
75%
70%
65%
60%
55%
50%
45%
01/02
03/02
05/02
08/02
13/02
AllPractices
17/02
22/02
29/02
DRVICTORIAMUIR'SPRACTICE
Notes: 1. Practicescorecomparisonof'recommended'scoresonly.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:'Recommended'DemographicAnalysis
Age
Gender
<25
25-65
65+
AllPractices
77%
86%
92%
DRVICTORIAMUIR'S
PRACTICE
75%
88%
100%
AllPractices
87%
DRVICTORIAMUIR'SPRACTICE
84%
79%
90%
Notes: 1. Scoresforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:DayoftheWeekAnalysis
FFTScore%
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Monday
Tuesday
Wednesday
Recommended
Thursday
NotRecommended
Notes: 1. PracticeperformancebyDayoftheweek.Representsactualscoreforall'days'duringreportingperiod.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
Friday
Saturday
SECTION4
PatientResponseAnalysis
PatientResponses
14
Responses
12
10
8
6
4
2
0
01/02
03/02
05/02
08/02
Recommended
13/02
17/02
NotRecommended
Notes: 1. Totalresponseshistoricbyday.
2. Representsactualresponsesreceivedfromallmethods.
3. ResponsesclassifiedasperNHSguidelines.Seescoringguidancesection.
22/02
Passive
29/02
SECTION5
PatientFreeTextComments:Summary
Thematic
TagCloud
ReceptionExperience
8
ArrangementofAppointment
4
ReferencetoClinician
16
p ro
fes
always sio
ex
tr
em
ely
compassionate
Notes: 1. Thematicanalysisforcurrentreporting
month.
2. Thematicanalysiscoversthemost
discussedthemesbyanalysing
sentencefragementsandisnotan
exhaustiveanalysisofalltalkingpoints.
3. Tagcloudisrenderedusingthemost
usedpresentparticipleverbs,gerund
verb,adverbsandadjectiveswherethe
wordfrequencyisreflectedintextsize.
als
o
na
friendlyefficient
l
well
highly
already
speaking clea busy
easy
ski rly new
rud
llfu long ex
e
c
l
open ellen
go
t
co kindly
od
nfi
de reassuring
nti
sic
wil du
al
k
qu
l
i
e
n
n
g
i
las ck lovely
unfailingly
ice
un
t
for
tu
far nate
chatty ly
high
su
pe
rather
c
res rfic lini
pe ial cal
ct f
ul
hu
reliable
ma
n
tho
preventative
rou
knowledgeable
gh
he great
lpf
ul pleasant
ow
ne
reacting
caring
comfortable
PatientFreeTextComments:Detail
Notes: 1. FreeTextCommentreceivedforcurrentreportingmonth.
2. ClassificationbasedoninitialresponsetoQ1ratherthancontentofmessage.
3. Legend: Consenttopublishcomment/ Noconsenttopublishcomment
Recommended
Appointmentgivenwithintwodays
ThereceptionstaffwereveryfriendlyandhelpfulandDrmuirswasextremelyniceandveryprofessionalandmademefeelverycomfortable.Wouldrecommendthissurgeryto
anyone!
Greatservice(openonSaturdays,confirmationofappointmentbytext)Professionalandfriendlystaff.
Pleasantandhelpfulstaff,notrushed,feellistenedto.DrOleyisgreat.
Helpfulnessofdoctorandstaff
Alwaysgetquickappointments
Didn'thavelongtowait,pleasantseatingarea,speakingtoreceptionistfeltconfidential,chattydoctor.
becausewhenIcometoseeDrMuiroffice;they'reveryfriendly,kindandrespectful;nojudgment.
Friendlydoctor.Seemedskillfulandsoundedreassuring.Willingtofollowupthecaseifsymptomspersisted.
Thishasbeen'my'practiceforthelast5+years.IfeelthatIhavebeenlookedafterextremelywellandeachmemberoftheirteamfromGPstonursestoreceptionistsareall
mosthelpfulandefficientandcaring.
helpfullfriendly
DrVictoriaMuir!
ThisisduetoDrLazari.Shewasprofessional,knowledgeable,andverypleasant.ThebestDrIhaveseenatthepractice.
I'manewpatientbutmyexperiencesofarhasbeenpleasent.Thankyou.
Proactiveandpreventativeapproachratherthanreactingonceaproblemoccurs.
Highlevelofclinicalcompetence,alsokindlyhumanmannerandefficient
IfeelthatIamverywelllookedafterandnenehavetowaitforanappointment.Mydoctoralsodoeswhatshethinksisbestfirme.
IamverypleasedwithdrM'sconsultation-friendly,professionalandtothepoint!
Reasoniwassatisfiedwithconsultation.
ExcellentcarefromDrOley!
Alwayssohelpfulandcompassionate
Ialreadyhaverecommendedtwopeopletothedoctorspractice,andwasrecommendedmyself.
DrMuirclearlywantstotakegoodcareofherpatients.
Highlyefficientunfailinglyfriendlyreception,nursesanddoctors.Andverythorough.
Itsmyowneopinion.
Alwaysfriendlyandefficient.Extremelyprofessionalandcaring
Veryunderstanding,explaineverythingindetail
Lovelystaff-easytospeakto.
Veryefficientdoctorswholistenandmakeyoufeelcomfortable
Greatadministration,communication,andpatientmannereverytime.Thanks!
NotRecommended
Alwaysextremellybusyandinahurry
Passive
IfeelI'mnotcuredindepth,it'stoosuperficialI'malwayssickandI'malwaystolditsavirusUnfortunatelyIcan'taffordaspecialistThanks