Effective From 01.04.2014
Tele-Interview
Client Guide
Medicals Direct
Income protection from the original provider
04/14
What is a Tele-Interview?
The tele-interview is an interview
conducted over the telephone by a
specialist nurse who will gather
information about your health and medical
history. All interviewers are qualified nurses
so you can be assured that the interview will be
conducted in a confidential and professional manner. The nurse will
also ask questions about lifestyle, occupation, pastimes and your
immediate family medical history. The interview will take about 30
to 45 minutes. Please note that the calls will be recorded.
Why Am I being Interviewed?
The interview will help speed up your application and ensure we
have a clear understanding of the information you have provided.
The information you provide will be treated in the strictest
confidence and will only be used in assessment of your application
and any future claims for benefits.
How Will You Be Contacted?
Medicals Direct (a specialist company working on behalf of Holloway
Friendly) will initially contact you to arrange a convenient time for
the interview to be carried out. If you have not been contacted within
3 days of application or have been away or out of touch you should
contact us on the free phone number 0800 716654
Alternatively you can schedule your own appointment at
www.wearemdg.com/book-an-appointment Please have your
Tracking Reference Number available when you enter this site. You
can reschedule an appointment from this site if greater than 24 hrs
notice is provided, otherwise contact Medicals Direct on 0845 056
0538
Once scheduled a nurse from Medicals Direct will contact you to
conduct the interview at the specified time and date. Medicals Direct
nurses can undertake interviews from:
Ÿ 9am to 8pm Monday to Thursday
Ÿ 9am to 6pm Friday
Ÿ 9am to 3pm Saturday
If you have call barring on your telephone, please arrange for this to
be removed to allow Medicals Direct to call you. If the call barring
cannot be removed, please call Medicals Direct on 0845 056 0538.
You should be able to speak freely and have sufficient time to
complete the interview. It may therefore be easier to use a landline
rather than a mobile.
Please note the interview cannot take place if you are driving a motor
vehicle or operating any type of machinery.
What Do You Need To Do To Prepare For The Interview
You can help to ensure the interview is as short as possible by having
the following information available when Medicals Direct call:
Ÿ Details of any medication you are taking (including name and
dosage).
Details of any past and/or present medical conditions
suffered from and/or diagnosed (other than very minor
ailments such as the common cold).
Ÿ Any tests or investigations e.g. blood pressure or cholesterol
tests. It would be helpful if you phone your GP or whoever
carried out the tests to get the results and date taken.
Ÿ Details of any serious medical conditions, such as cancer,
heart attack or stroke suffered by a member of your
immediate family (mother, father, brothers, sisters, half
brothers and sisters) and their age when diagnosed.
Ÿ Your height, weight and waist measurements and collar size
or dress size. If you are not sure of these measurements,
please check them prior to the interview.
Ÿ The name, address and telephone number of your GP. If you
have been registered with your current GP for less than 3
years please also provide your previous GP’s name, address
and telephone number.
If you are not sure whether something is important, you should
mention it, the interviewer will assist you with any questions you
may have.
What happens After The Interview?
You will be sent a copy of the tele-interview for you to check. Should
any details be incorrect or you need to add information to the
interview, please correct the report and sign and date the alteration
before returning it to us within 10 days as any changes may affect
the terms we can offer you.
If you have made changes and returned them but have not heard
from us, please contact our Underwriting Department on 01452
782760. If there are no changes to the tele-interview report, then we
will write to you with our decision.
In some instances we may need to request further medical
information from your doctor or require you to undergo a medical
examination. This may take some time to arrange and we will let you
know if we need to do this.
Why Is It Important That I Provide The Right Information?
The interview forms part of your contract of insurance and is
recorded. You must answer all questions accurately and completely
and to the best of your knowledge and belief. If you do not it could
mean that we do not pay your claim. If you are in doubt as to whether
any information should be disclosed to us, then you should disclose
it.
The Holloway Principle
Holloway Friendly was founded in 1880 based
upon the principles of George Holloway the
welfare and reforming MP for Stroud.
Holloway Friendly and the contract that
bears its name was the first provider of
disability insurance in the UK hence the
generic term ‘The Holloway Contract’. The
Society now has thousands of members,
all enjoying the benefits of mutuality.
We are not authorised to give independent personal financial planning advice, so we suggest that you contact your
financial adviser for advice on your policy or www.unbiased.co.uk if you do not have a financial adviser.
Holloway Friendly is the trading style of The Original Holloway Friendly Society Limited
Registered and Incorporated under the Friendly Societies Act 1992. Registered in the UK No. 145F. Authorised by the Prudential Regulation
Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FRN 109986. Founded in 1880.