OCFP President Inaugural Speech – November 17, 2006 Sandy Buchman BA MD CCFP FCFP President There is a standing joke within my extended Jewish family circle that goes something like this: It’s Jan. 20 – and the first Jewish President of the United States is being inaugurated – one hand on the bible, the other raised up. His mother sits proudly in the first now of the audience watching the ceremony. She elbows the guest sitting next to her and says: “see - my son the president? His brother’s a doctor!” Certainly within my cultural milieu, and within many others, being a doctor is indeed the highest calling. Perhaps indeed higher than the President of the United States. Why might this be so? I’m not sure I have the answer, but my own mother sitting proudly right up here at the front might. So mom, now I’m a president too. But like the story I just told, the real accomplishment of which I am most proud is being a Family Physician, as I fully believe that our profession provides any individual lucky and privileged enough to belong, an opportunity for fulfillment and meaning in life that is only accorded to relatively few of our general population. How is this so? Well, by way of explanation, according to writer and psychologist Steven Covey-and anyone who knows me knows I’m a big Covey fan – Covey proposes that in order to achieve fulfillment and happiness in life, one needs to “live, love, learn and leave a legacy.” Firstly, we have to be able to physically live –with minimal requirements being a roof over our heads, clothes on our backs, and food in our bellies. In other words, in our society, we need an income or job or a means of obtaining these necessities. We also need to “love.” By this he means that we are social beings, and an absolute necessity is that we seek and experience social connection and support. In addition, as human beings – we always need to learn, to be constantly stimulated, in order to grow, develop, mature, gain wisdom and achieve our full potential. If we cease to learn, we stagnate, we deteriorate. And finally, as human beings we seek to leave our footprint on our world. What he calls our legacy, our contribution to our world is tied up in our search for meaning-our spirituality. As many of us in this room know, being a physician, and in particular a Family Physician, meets all these necessities for a happy and meaningful existence: It allows us to “live”. It provides us with a good living – (though I know some will argue this point), allowing us to support our families with a decent standard of living, especially in a wonderful country like Canada. It allows us to “love.”: that is, it is the social dynamic - the core relationship between physician and patient - that allows us to deliver the highest quality and effective health care. Of all the medical disciplines - it is only Family Medicine that is based on this social dynamic. All other medical disciplines are anatomically based. Gastroenterology, cardiology, neurosurgery. We usually think of the patient and their families who benefit from this relationship. But, pause for a moment, and turn this around. It is we physicians who obtain significant social benefit from our numerous and intimate professional patient -physician relationships. And not just from our patients of course, but some of the most important relationships in our lives comes from our relationships with our colleagues, our allied health professionals, our staff and the broader health care community. Finally, there’s “leaving a legacy.” This I believe refers to why the profession of medicine is a calling. The impact we have on our patients’ lives, the contributions we are able to make to the wellbeing of society at large - be it in clinical care, research, public health, community development, mentoring a young student or resident – allow us to derive additional and significant meaning in our own lives. So if Family Medicine is so perfect as a career choice, why have so many of us been so unhappy myself included? Why do so few students choose Family Medicine these days? What has gone wrong? Why was I so unhappy for years especially after all I’ve said about the benefits and meaningfulness of a career in Family Medicine? This is my story - and I believe that my story allows me – especially as President of the OCFP – to bring to the fore the principled solutions to the problems facing Family Medicine and Family Physicians in Ontario today. I attended McMaster University Medical School and graduated in 1981. I completed my Family Medicine residency training at Mount Sinai Hospital in Toronto and received my CCFP in 1983. In those days, there was no question or issue about comprehensive Family Medicine. It was expected that you would do obstetrics, emerg and hospital care. I never questioned it. “Comprehensive Family Medicine?” What does that mean? Family Medicine by definition implied complete, continuous and comprehensive care. The term comprehensive was redundant. Everyone I knew practiced and delivered the whole basket of services from OB to Palliative. After completing a summer locum in Haliburton I joined a group of 6 other family doctors in Mississauga - actually choosing this community as I wanted to live in the GTA, but really because the Family Doctor was so welcome at the Mississauga General Hospital. Family Doctors were the Most Responsible Physicians for their patients – doing active care on all wards. It was a given. I learned so much in those early years from my colleagues in my group. We made rounds together - all 7 of us - every morning at 7 am on every patient – so that when we were on call we would know about and be able to respond properly for each and every patient. This was true mentoring – a dynamic relationship between a junior and senior physician that through role modeling, support and apprenticeship, I learned not only clinical management, but I further began to see the primacy of the relationship between physician and patient. The patients wanted their care from their own personal Family Doctor. Knowing our patient’s course in hospital easily facilitated care after discharge. On call, again there was no question that if one of our practice patients had to be seen in Emerg, that we would attend the ER and assess and manage their care. Doing otherwise would be considered a “dump” on another Family Physician who of course was working in the ER. And we didn’t even understand the term “rostering” in those days! My practice grew quickly. I did a lot of obstetrics back then. We did “hard call” for our patients; that is, one of us was available 24/7 for any deliveries and same day urgent appointments. We made house calls regularly. We looked after our patients in their homes at the end of life. We worked a 4 day week, with one rotating day off every week which made for a very reasonable balanced workload and lifestyle. Even though we billed ‘Fee For Service’ we pooled our income and distributed it evenly amongst all the doctors. Computerization and the electronic medical record had not yet been developed, but our charts were dictated and legible. I was very active in our hospital serving as coordinator of Family Practice rounds to representing Family Medicine with the dept. of obstetrics, the asthma committee, chairing health records, etc. etc. We never received a cent for our efforts. Being involved in your hospital in your community was a given, because volunteering as medical staff was crucial to the functioning of the hospital. Family Physicians’ involvement in the day to day activity of the hospital was critical and valued. Then beginning I suppose in the early 1990’s things began to unravel, and I believe my experience was indicative of a greater problem facing many Family Physicians in this province then and for many years subsequently, being corrected these days only because of the systemic solutions proposed by the OCFP, the OMA and others finally working with - as opposed to against - government. Unfortunately for me, the systemic solutions that would have allowed me to continue to practice comprehensive Family Medicine were not yet in place when I had to make major changes in my career path and to a large extent are still not fully in place. There are many problems that still need to be addressed such as Family Physician retention and recruitment, physician substitution and the delivery of comprehensive continuous care in an equally accessible way for all Ontarians. So what happened to me? Well, our practice grew to overwhelming numbers as the population grew exponentially in the GTA. We were of the opinion that if a person needed our services we would provide it – it was our obligation. We always managed, somehow we would muddle through. We didn’t think that our practices should “close” –it just wasn’t considered in those days. In retrospect it was foolish, but as Family Physicians we always just soaked at up and soldiered on, didn’t we? That too was part of the problem, our commitment to our patients at our expense and that of our families. As we became ever so busier, additional challenges arose. Beginning in about 1985 or 86 I began to see my first HIV/AIDS patients. Knowing nothing about this disease as it really hadn’t existed when I was in medical school, I offered to refer my patients to a new clinic at Sunnybrook that was just starting up. My patients were quite ill, and did not want to go to a clinic that was so far away, at great expense and difficulty given their health problems. They wanted their personal Family Doctor to care for them. So thus began my interest and involvement in treating people with HIV/ AIDS. As always, one gains more their one gives. I learned that this disease was part and parcel of Family Medicine and could be treated in a shared care fashion. The support provided to me by those infectious disease specialists who began to specialize in HIV/ AIDS care was the first time I began to experience the concept of true shared care: a model of care with which we’ve become so familiar with these days. A model of care that permits us to treat patients quickly, efficiently and effectively in our own offices and thereby reducing waiting time for specialist care significantly. But along with the positive experience of shared care I was also digging a hole for myself. I was only one of 2 FD’s in Mississauga providing primary HIV care. It added to the complexity of my practice. Initially HIV/AIDS care was mostly palliative, and this dimension of my practice increased significantly. But it was not fair to my partners who had to cover for me. Simultaneously, our hospital like many others in urban centres across the province began creating a culture of specialist care within the hospital. Family Physicians were just not as welcome as we once were, especially in the Emergency Room. The erosion of the Family Physician’s presence in the hospital had begun. Fees were inadequate to make a decent living and cover our ever-increasing overhead especially for the work and responsibility of obstetrical care. My partners like many others dropped out of obstetrics. I was left to continue on my own to deliver all my own patients which became extremely difficult while looking after 3 young sons. Eventually my partners gave up inpatient hospital care as well. Sharing call responsibilities became more onerous and complex for me as I wanted to continue inpatient care. Then we had to look after orphaned patients. As more family docs left hospital, the number of orphaned patients to take care of became overwhelming. Taking time off for vacation and conferences became more and more difficult. We were hard pressed to cover for each other given our workload. Locums were almost impossible to find in our area. Morale plummeted. Then Rae days kicked in. We, the doctors of Ontario now had to pay a health tax. Our ability to deliver quality care to our patients became more and more challenging. I felt increasingly frustrated and despondent. I contemplated giving up my teaching responsibilities with McMaster University so as not to expose students & residents to this sad state of affairs. About the same time, medical school and residency positions were reduced by the government using the logic that fewer doctors meant lower healthcare costs. A casual threat to limit doctor’s fee payments to 25% of the fee schedule in the GTA led to an exodus of young Family Practitioners to the U.S. including a great young family doc we had recruited to our practice who moved only to Buffalo. The future of Family Medicine looked grim. Through all this time, I continued my involvement with the OCFP - initially working on the Annual Scientific Assembly and eventually coming onto the Board of Directors as a way to address the many problems facing Family Physicians and our patients. The OCFP was an oasis of sanity for me, the place where sane rational supportive voices began focusing on solutions rather than just complaining. But it was more then just about money. We seriously had to examine and change the way Family Medicine was practiced in this province, as even the survival of Family Medicine as a profession was at stake. As critical as the OMA is serving our interests as a profession, especially in the area of remuneration, it is the OCFP who is the sole organization in this province for Family doctors that seeks to focus on the creative solutions that facilitate improved quality of health care delivery specifically by Family Physicians, while creating a practice environment for Family Physicians that is conducive to the delivery of excellent care. I have always reflected on the question: Where would we be without the OCFP? Where would I would I receive the quality education I required and trusted? Where would I go to meet and network with likeminded colleagues? Who was advocating for the patients of this province to receive the best primary care possible? We know through Barbara Stanfield’s work that the presence of Family Physicians can improve the general health of the population being served far more effectively and cost effectively than any other primary care provider. It was only through the leadership and advocacy provided by the OCFP that I would be able to make a contribution to the profession and the patients of this province. I truly believe we would be lost without the OCFP and I am grateful to the founders for their foresight in creating such an essential organization. It has been the OCFP that has sustained me in a very personal way through my most trying times as a Family Doctor in recent years. Clearly I had to make changes in my career path if I was going to survive as a Family Doctor. I could barely cope with the hours and workload I had to put in to serve my patients. Paperwork was killing me. I had to refuse requests from downtown hospitals to assume care of their palliative patients in the community which I had readily done before. I had begun to develop an inpatient palliative care unit at Trillium Health Centre in Mississauga, my hope being that I could find a practice sharer in my office and I could focus on developing the PCU and competent Family Physicians to staff it. This I hoped would encourage some Family Doctors to return to at least some aspect of inpatient hospital care. I eventually hoped to also provide home-based care in the Mississauga area with this same group. But this was not to be. Support was not forthcoming from the hospital at that time and my locum decided to work fulltime in the ER. I was back to square one. But I knew I wasn’t going to survive in this practice. My greatest fear was burning out and leaving my partners and my patients in the lurch. A colleague in Mississauga had just burnt out ending up in hospital and leaving his practice suddenly orphaned. I knew I was facing the same fate. I had to act. I knew through my work in the college about Family Health Network development, but these models of care had not yet begun. Family Health Teams were just beginning to be proposed. My lease was ending on Dec. 31, 2004 as did my obligations to my partners. But I had obligations to my patients. In the face of such a shortage of Family Physicians in this province - if I left, where would they go? Especially my hard-to-place patients - my HIV patients, my pain patients, my palliative patients, my elderly patients, my patients with significant emotional and mental health problems. No-one would assume care of these unfortunate folks with their complex problems. Yes, I had to act. My intellectual and spiritual interests begin pulling me toward End-of-Life Care. As my services were required less at Trillium, and as my partners left inpatient care, and after receiving the Robert Kemp Bursary from the CFPC where I studied with Dr. Brian Kerley, a classmate and a Family Physician providing Palliative Care in St. Catharines, I joined the medical staff at the Baycrest Centre for Geriatric Care where I assumed responsibility for the in-patient palliative care unit and things started to become more clear to me. It seemed that practicing Palliative Care fulltime was the culmination of my skills, the opportunity to get off the FFS treadmill and to practice in a collaborative interdisciplinary environment which I relished and felt was the most suitable way for me to deliver quality medical care, while maintaining a balanced lifestyle. And then there was opportunity. The Temmy Latner Centre for Palliative Care – a community based palliative care program in Toronto which provided home based palliative care to patients and their families - seemed like the best answer to my problems. There was a strong academic flavor to the group, a significant teaching component, and the offer of an Alternative Payment Plan that was a blended salary and FFS model when on call. Additional payments recognized teaching responsibilities. Conference and vacation time were funded. There were no overhead or business headaches. I loved seeing patients in their homes. And there was flexibility to reduce my time commitment when I assumed the presidency of this organization. What a sane model of health care delivery! It was a no-brainer. Except that I was leaving comprehensive Family Medicine. I gave my patients about 9 months’ notice that I was leaving and worked very hard in trying to place them. Without exception, they understood my decision. The Family Docs in Mississauga – to whom I will be forever grateful - pulled together and each took a couple of patients to help out, despite the fact that all their practices were closed. I was extremely fearful that my residents and students would learn that they should avoid a career in Family Medicine when they saw that I was leaving. In fact, the opposite happened. When they saw the mutual caring that existed between us, their desire for a similar career in Family medicine was confirmed. And my experience as a community based Palliative Care Physician, working closely with RN’s, CCAC case managers, pharmacists, mental health counselors, social workers, and chaplains (kind of sounds like a FHT doesn’t it?) in a blended payment model, using the well-honed skills developed after years of family practice, providing care to a defined population, where the essence of care is the centrality of the patient-physician relationship, was exactly what the doctor ordered for me. It is indeed a case of “physician heal thyself “. Does anyone recognize the 4 core principals of Family Medicine here? Even two years ago I didn’t have the opportunities and choices that family docs have today. The leadership of the OCFP –the Peter Deimlings and the Val Rachlis and the Cheryl Levitts and the Ruth Wilsons leading FHT development along with the incredible negotiators of the OMA and the good will of government has led to innovative solutions for the delivery of primary care in this province. Most Family Physicians are happier than 2 or 3 years ago. They do feel that they are better paid: those that opted for any of the new funding models have seen their incomes rise anywhere from 20 to 50% for the same amount of work. Government has funded considerably more spaces for medical students in the province. The new Northern Medical School is up and running. The number of spots for Family Medicine Residency training is significantly increased. Family Medicine Interest groups are thriving being supported by the Family Medicine Departments of the Universities and by both our National and Provincial Colleges. More residents are beginning to choose Family Medicine again. Yes, the situation is better and more optimistic for the future due to all interested parties pulling together for the good of us all. But the challenges remain. We cannot and will not rest upon the significant accomplishments to this point in time. So, what are the current challenges? What does the future hold for Family Medicine? Where are we headed? How are we going to get there? To understand my vision, my hopes about where the OCFP is going, I will share with you how I approach the challenges in my life as I plan to use the same principles in leading our organization in approaching the numerous challenging issues facing Family Medicine in this province today. You’ve already heard about the problems that I faced in my Family Medicine practice, perhaps with which some of us continue to struggle. I needed to come up with a personal individual solution. The systemic solutions weren’t in place for me when I needed them. My principles guided me and they guide me now towards system wide resolutions. Most of us in this room are familiar with the President’s letter to the membership entitled “Inside Out” initiated by one of my predecessors Dr. Val Rachlis and continued in rousing fashion by our immediate past President Dr. Cheryl Levitt. I believe the name “inside out” is apt, and reflects the approach I take in overcoming life’s challenges, with thanks again to Steven Covey in providing the basis for my perspectives and strategies. You see, lasting solutions to problems, lasting success and happiness come from the ‘inside-out’. If solutions are proposed from the ‘outside’ – imposed on us, say by government, we feel victimized, immobilized; we blame others for our stagnation. I try to function from the ‘inside-out’. Inside out means you start with the self: the most basic part of who you are, your paradigms and models, your character, your reasons and motives. If you want a happy marriage, be the kind of person who generates positive feelings and energy. If you want a pleasant cooperative teenager – be a more understanding and empathic and consistent and loving parent. If you want to be a leader, amongst other things, be trustworthy. Being trustworthy – worthy of trust - is the essential principle for each of us as a Family Physician. Trustworthiness is based on character – who and what you are as a person, and on competence: what you can do. Say I’m your Family Doctor – if you have faith in my character, but not in my skills and competence as a physician, you still wouldn’t trust me. With character and competence, you will. With character and competence, we can show wisdom in our decisions. Without meaningful, ongoing professional development, trustworthiness or trust cannot develop. And as Family Doctors we understand that trust must exist at the interpersonal level. As per the 4th principle of Family Medicine: The patient – physician relationship is central to the role of the Family Physician. Trustworthiness – soundness of character and competence – is the foundation of trust. Trust is the emotional bank account between two people – and between two organizations for that matter – that enables them to achieve a win-win agreement. Just as in the patient-physician relationship – trust – or lack of it, is at the root of success or failure of that relationship. It is the bottom line in business, industry, education and government. So in an attempt to achieve lasting solutions to our systemic primary health care problems, to ensure quality professional development and functioning, the OCFP, with your President, Executive and Board at its core, must develop the trust, both within the organization and without in the broader community, that results in win-win agreements and synergistic solutions. Should we fight with nursing organizations who seek to replace Family Physicians with Nurse Practioners? Or should we seek out principled solutions that are synergistic and win-win? We must follow our principles, from the inside-out, to be true to ourselves and others. An outside-in approach would state that the problem and solution is “out-there” – i.e. with government or with other non-physician groups – and if they – the ‘others’ would just shape up or see our point of view, the problems would be resolved. Time does not permit the discussion of how this approach and strategic orientation will assist us in developing sound and creative solutions to our human resource crisis, retention and recruitment challenges, the issue of physician substitution, the evolution of our practices from the comprehensive to the more focused, the lack of support for our community–based Family Physician leaders, waittime problems, the private public debate and universal access to health care, the challenge of full gender and cultural equity in the practice of Family Medicine within and without our organization etc., etc. We must use this strategic orientation to achieve our mission – the promotion of Family Medicine through leadership, research, education and advocacy - as our moral compass in guiding us through these times, as yet uncharted territory. So we must start from within and to me, we must build on the foundation of this great college and the leaders who have preceded me. In 1954, our founding “parents” envisioned an educational organization mandated to assist the newly established Family Medicine programs in Ontario and provide CME to practicing physicians with the goal of improving the quality of the care people received in this province. They too were principle-based: The promotion of practice based on our 4 principles and in the ensuing years, this is exactly what the OCFP has done: 1. We support the work of the academic departments of Family Medicine. 2. We provide continuing professional development for Family Physicians. 3. We contribute to the maintenance of high standards of practice of Family Medicine. 4. We promote the facilitation of access to high quality Family Medicine for all Ontarians. A building with a strong foundation won’t get blown over in a hurricane. Our foundation is one of strong principles and this empowers us – through trust of the institution and its leaders - to be a leader in Ontario who contributes to the creative and innovative solutions to our problems as we continue to be perceived as trustworthy, credible, of sound character and competence. Though we recall and build upon the foundation that has been given to us, true breakthroughs in thinking, dramatic transformations and innovative solutions to old problems occur from courageous breaks with traditional thinking. Paradigm shifts lead to completely different perspectives and understanding of our world. Christopher Columbus created a paradigm shift in conceiving and proving the world was round. Copernicus demonstrated that the Sun, not the Earth, was the centre of our Universe. Overcoming the pull of the past – the habits, our old modus operandi – the older familiar ways of doing things – can be accomplished only when we have clear identity, vision and strong purpose – knowing who you are and what you want to accomplish. My vision is of an Ontario College of Family Physicians that is the leading organization in this province in promoting and facilitating the practice of the highest quality of Family Medicine possible, to the benefit of all Family Physicians, our patients and consequently to our society at large. My vision is that the OCFP is amongst the most credible and trustworthy of organizations committed to the sound principles of honesty, transparency and ethical behaviour in working with government, our sister medical organizations and allied health professions in a collaborative synergistic manner. I believe that by trusting our members and aligning them to these principles, we empower people to release their creative energy and talents to develop new perspectives and innovative solutions to our current health care dilemmas. Our direction should be governed by our principles, our enduring guidelines for human conduct. The world’s major religions all share these principles and teach the same core beliefs like “you reap what you sew” and “actions speak louder than words”. There are universal beliefs in fairness, respect, kindness, dignity, service and patience. They are what govern our effectiveness as human beings. Indeed, these are at the very core of practicing Family Medicine. These are the principles with which we are intimately familiar, that have served us so well in treating our patients. We need to make them more explicit, to raise them to the core of our approach in dealing with others to repair our broken health care system, as we would seek to repair our individual patient’s “broken health care system”. From macro to micro to macro again. Principled approaches work on all levels. These core principles work for me. They are at the centre of my being and who I am. They guided me through my years as a comprehensive Family Physician and they guided me to the full-time practice of Palliative Medicine which for me addressed not only lifestyle balance and getting off a fee-forservice treadmill, but at a deeper level permit me to achieve one of my more personal goals in the way that reflects my intellectual, professional and spiritual interests – allowing me to be the best Family Physician I can be, to contribute to our world in the way that is most meaningful for me. These principles have privileged me to travel to developing countries in Africa and South America to deliver primary health care and has enriched my life with perspective and gratitude. And gratitude in me abounds these days, literally every single day that I find myself waking up in the morning. Gratitude to G-d for sustaining me and providing me with life and good health and the amazing good fortune I’ve experienced in my lifetime. Gratitude to my parents who have honoured me by their presence here today and who have unfailingly provided all the love, support and encouragement that any son could ever desire. Gratitude to my phenomenal parents-in-law who are also here today who are true second parents but also first in my heart. Gratitude to my siblings and siblings in law who are also sharing in this event today and are always always there for much needed support and guidance. Gratitude to my friends some of whom are also here today who nourish and sustain me. Gratitude to my predecessors and colleagues, the staff and the CEO at the OCFP who have unflinchingly held my hand, propped me up, taught and mentored me according to the true meaning of the word. Gratitude to my wonderful 3 sons - Daniel, Noah, and Seth - who have skipped their university classes to celebrate with me today and who have probably taught me more about the Family in Family Medicine than anyone else and who give all the purpose and meaning I need to do what I do. And truly last not but not least, my gratitude, appreciation and thanks to Gail, my wife and life partner for these last 32 short years who is my rock, my foundation, my reflective mirror, my soul mate. I could never ever do what I do without you. So you see I am really just a “front” man as I have so many amazing individuals who support me and thereby allow me to follow my dreams. And I say to myself how the heck did I find myself in this position, in this role as president? Like my first day of practice, hanging those diplomas on the wall and wondering the same thing – how are they letting me out to face this unsuspecting public? I guess you’ve probably diagnosed ‘The Imposter Syndrome’ by now. But the Cognitive Behaviorial Therapy I learned in the Collaborative Mental Health Network that this College has developed has me rationally countering my irrational automatic thoughts. And one is never alone in leading the way. There are always others who are supporting the guy who is in the lead position. I have an amazing and dedicated executive and staff here at the College to whom I can turn for guidance and reflection. I’ve always had and continue to have the solid foundation from which to move forward. So I commit to you, the members of the OCFP, the Family Physicians of this province, that I will do my very best to lead this phenomenal organization through its challenges in the coming year with transparency, honesty, and integrity. I am most grateful to you for allowing me the honour and the privilege of serving my profession in this way. Again, I owe my gratitude to this amazing discipline of Family Medicine for leading me to this organization and allowing me to leave my small imprint, my legacy, for what I hope is to the benefit of the people of Ontario. Thank you.
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