New GoCar Member Orientation
Index
i. Welcome to GoCar
ii. 3 things you need to GoCar
iii. GoBase
iv. Making a booking
v. Collecting the GoCar
vi. Damage Control/Dirty Vehicle
vii. Refuelling
viii. Breakdowns/Flat Tyres
ix. Returning the GoCar
x. Items Left in Car/After your trip
I.
Welcome to GoCar
Thanks for joining GoCar, Ireland’s only Car Club. As a member you will have access to the fleet
of GoCars located across Dublin and Cork. Please read this document to understand how to use
your GoCar and if you have any questions you can mail [email protected] with your queries or
arrange a call back from one of our team.
II.
3 things you need to GoCar
1. Your GoCard (You cannot gain access to your GoCar without your GoCard)
2. Your Pin Number (You must have a pin number to book and drive your GoCar-this will be sent
to you by text message)
3. You need your Customer Number to book your trip. (Located on your GoCard)
III.
GoBases
We have GoBases all across Dublin and Cork. To find your nearest GoBase go to www.gocar.ie to
view all the GoBases in both cities.
IV.
Making a booking
Bookings can be made by calling customer service or going online at www.gocar.ie. If the GoCar
is unavailable you will be offered a list of the alternative cars available. Our Customer Service
number is 1890 446 227 (Low call number). You must have your Customer Number and Pin
Number to book a GoCar.
V.
Collecting the GoCar
Simply place your GoCard over the card reader above the steering wheel. Wait for the light to go
Green (All the doors will open then) and then hop in. Bear in mind the car will only open within
your designated booking time; if you are early the car will not open until the time of booking is
reached.
When you are inside the car please open the glove compartment and remove the console in it. It
will ask you to enter your pin, once you do so you can remove the key and the car is ready to
Go!
New GoCar Member Orientation - GoCar Car Sharing Limited 2014 ©
VI.
Damage Control/Dirty Vehicle
Before your journey check your car for damage. If you can see damage please consult the report
sheet in the passenger side door. Should you find any new damage to the GoCar and it has not
been marked on the report sheet, please make sure to call our customer service to report. This
ensures that you are not held responsible for the damage and allows us to get the car repaired.
If it's safe to do so, please continue your journey. If not, customer service can book you into the
next nearest available car and refund you for your taxi to that GoBase. If you find the GoCar is
dirty on arrival the same procedure applies.
VII.
Refuelling
Put away your cash! We cover the cost of the fuel using a TOPAZ fuel card. This is similar to a
credit card and is accepted by all TOPAZ affiliated stations across Ireland. You can find your
nearest station using the TOPAZ Map that is in the Car or by consulting the TOPAZ website
before your journey. You need to refuel your GoCar if you go below a 1/4 tank of fuel. This is
obligatory. Failure to do so may result in a fine. The PIN number for the card is printed on the
back of the card along with the car registration number. Please make sure to replace the DCI
fuel card once you have refuelled the GoCar.
VIII.
Breakdowns/Accidents/Flat Tyres
If you have a breakdown in a GoCar, don’t worry. Just call customer service via the console in
the glove compartment, by pressing the orange button on the console you will be put directly
through to customer service who will then run through a checklist of common issues. In some
cases you may be referred to the AA. In the event of a flat tyre please notify customer services.
All cars have a spare wheel, jack and tools for replacing a flat wheel. Should you have an
accident while the vehicle is in your possession, once everyone is alright and it is safe to do so,
please contact customer services as soon as possible.
IX.
Returning the GoCar
As you approach the end of your booking time, there are some things you must consider:
1. Do you have 1/4 tank of fuel?
2. Will you make it back to the GoBase on time?
If you are running late you must extend your journey time online or with customer services.
Failure to do so will result in double the tariff charge for the time you are late. In the case where
you cause another customer to miss their booking you will also receive a €25 fine. Also, all
GoCars must be returned to their specific GoBase.
X.
Items Left in Car/After your trip
If it is within your booking time you can walk straight back to the car and use your Card to gain
access and retrieve your item. If it is outside your booking time please call customer services.
They will arrange a time for you to collect your belongings. After the trip has ended you can
view your account on our website, where you can see previous trips that you have made, along
with any invoices.
New GoCar Member Orientation - GoCar Car Sharing Limited 2014 ©