NON-EMERGENCY
TRANSPORTATION
A program of the Atlanta Regional Commission
WHAT IS NON-EMERGENCY TRANSPORTATION?
Non-emergency transportation services are for individuals who require rides to medical appointments, grocery shopping, errands or
other destinations. These individuals may have physical impairments requiring adapted vehicles that accommodate wheelchairs
and/or stretchers.
DOES GEORGIA LICENSE TRANSPORTATION PROVIDERS?
In order to be a non-emergency transportation provider for the older adults in Georgia you must meet one of the following guidelines
based on how you plan to provide and charge for services. If you have questions about requirements please contact the Georgia
Public Service Commission at 800.282.5813.
If You Want To…
Exclusively transport
elderly or disabled
passengers (10 or
less passengers,
for hire) in nonemergency vehicles,
between points within
Georgia (intrastate)
Then You Need A…
And You Need to Register Vehicle(s)
Registration of Vehicles –
Georgia Intrastate Motor Carrier (GIMC)
http://motor.etax.dor.ga.gov/forms/pdf/motor/MV_GIMC_
Application.pdf
Department of Revenue, Motor Vehicle Division
1200 Tradeport Blvd., Hapeville, Georgia 30354
No other registration is required
404.968.3800 or 404.362.6484, Option #5
http://motor.etax.dor.ga.gov
Transport passengers
(11 or more passengers,
for hire) and charge
per vehicle, flat rate, or
hourly (charter service)
by means other than
vehicles listed above,
between points within
Georgia (intrastate)
Transport passengers (for
hire) and charge per
capita (per person),
between points within
Georgia (intrastate) This
application requires
submission of a tariff
outlining the fares and
the route(s).
Passenger Permit Authority Application (Form TR0009)
Can include: vans, buses, motor coaches, and nonemergency carriers
http://www.psc.state.ga.us/transportation/pdf/TR0009.pdf
Registration of Vehicles –
Georgia Intrastate Motor Carrier (GIMC)
http://motor.etax.dor.ga.gov/forms/pdf/motor/
MV_GIMC_Application.pdf
Georgia Public Service Commission, Transportation Unit
244 Washington Street S.W., Atlanta, GA 30334-5701
Department of Revenue, Motor Vehicle Division
1200 Tradeport Blvd., Hapeville, Georgia 30354
404.656.4501 or 800.282.5813
404.968.3800 or 404.362.6484, Option #5
http://www.psc.state.ga.us/transportation/transportation.asp
http://motor.etax.dor.ga.gov
Class “B” Passenger Certificate Authority
Application (Form TR0007)
Can include but not limited to: shuttle buses and vans
http://www.psc.state.ga.us/transportation/pdf/TR0007.pdf
Registration of Vehicles –
Georgia Intrastate Motor Carrier (GIMC)
http://motor.etax.dor.ga.gov/forms/pdf/motor/
MV_GIMC_Application.pdf
Georgia Public Service Commission, Transportation Unit
244 Washington Street S.W., Atlanta, GA 30334-5701
Department of Revenue, Motor Vehicle Division
1200 Tradeport Blvd., Hapeville, Georgia 30354
404.656.4501 or 800.282.5813
404.968.3800 or 404.362.6484, Option #5
http://www.psc.state.ga.us/transportation/transportation.asp
http://motor.etax.dor.ga.gov
Atlanta Regional Commission, Area Agency on Aging • 40 Courtland Street, Atlanta GA 30303 • www.agewiseconnection.com • 404.463.3333
WHAT IS THE DEMAND FOR AND FUTURE OF NON-EMERGENCY TRANSPORTATION?
The demand for non-emergency transportation providers is evident by the increasing older adult population and the increasing number
of persons with disabilities. Between 2000 and 2015, the aging population is estimated to double. By 2030, 1.2 million older adults
will call the Atlanta region home. By 2040, ARC forecasts indicate that 20 percent of the population will be 65 and older. The 85+
population will be one of the fastest growing of any age group. The number of older adults depending on transportation other than
the personal vehicle is increasing as that population increases.
Transportation needs for older adults and those with disabilities will continue to increase as the Atlanta population ages. A survey by
the UGA Carl Vinson Institute indicated that over 56 percent of adults 55 and over plan to be driven by others when they can no
longer drive or choose not to drive. In 2004 it was estimated that 32 percent of older adults 65 and did not own a personal vehicle.
A lack of public transit, safe access to transit and alternative transportation options throughout the Atlanta region places significant
strain on human service providers to provide transportation to services. The significant increase in the region’s older adult population
will continue to place great demands on local governments and non-profits to deliver adequate services unless the built environment
and infrastructure is designed to support independent living and more efficient and affordable mobility options. The availability of nonemergency transportation services, especially with wheelchair accessibility, is a critical component of the array of mobility options that
will be needed to meet the demand.
Transportation related needs may include “Door to Door” and “Door Through Door” services. These are mobility management issues
that are critical for those who may not be able to safely use transportation services independently. The National Center on Senior
Transportation, co-sponsored by the National Association of Areas Agencies on Aging and Easter Seals has published a report:
Transportation: The Silent Need which presents results of a survey of the nationwide network of Area Agencies on Aging (AAA)
information about transportation services and options (including information on transportation voucher programs) can be found on the
website: www.n4a.org and select the National Center on Senior Transportation option.
IS FUNDING AVAILABLE FOR NON-EMERGENCY TRANSPORTATION
PROVIDERS IN THE ATLANTA REGION?
Thorough research is critical when beginning any type of endeavor with start-up costs and financial obligations. It is important to have
a detailed business plan to determine the amount of funds that will be needed to start the business and maintain it even if the fee for
service component of the plan begins to generate income to sustain the business. If self funding is not an option, loans or grants may be
an option to consider. Contact membership associations related to the service you wish to provide. The Small Business Administration
(SBA) (http://www.sba.gov/) and Georgia.Org (www.georgia.org) are two websites to review. The Georgia.org site is sponsored by
the Georgia Department of Economic Development. When visiting this site, go to “Doing Business in Georgia”, then “Entrepreneur and
Small Business” and select Starting a Business” for additional funding information.
National and local private foundations from time to time offer funding for services to aging persons, including transporation options.
Foundation priorities may change based on many factors including the current state of the economy. Directories of foundations may be
found in public libraries. The Central Branch of the Atlanta-Fulton County Public Library, located at 1 Margaret Mitchell Square, Atlanta
(404.730.1700) has a comprehensive foundation reference section. Additional references may be found in the Foundation Center
Library, located at 50 Hurt Plaza, Suite 150, Atlanta (404.880.0095). Public Libraries and the Foundation Center are reference sources
and do not provide direct funding.
The Georgia Department of Community Health’s (DCH) Medicaid Non-Emergency Transportation (NET) program provides transportation
for eligible Medicaid members who need access to medical care or services. This program only provides services to members when
other transportation is not available and eligibility is determined at the time of the contact.
NET has five regions in Georgia – North, Atlanta, Central, East and Southwest, and DCH has contracted with a broker in each of
these regions to administer and provide non-emergency transportation. DCH contracts with the following three companies to provide
broker services:
• Southeastrans, Inc. - Serves the Atlanta region, North region and Central regions
• LogistiCare - Serves the East region
• Southwest Georgia Regional Development Center - Serves the Southwest region
Atlanta Regional Commission, Area Agency on Aging • 40 Courtland Street, Atlanta GA 30303 • www.agewiseconnection.com • 404.463.3333
County groupings and related broker for each region are as follows:
North – Southeastrans, Inc.
Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Clarke, Cobb, Dade, Dawson, Douglas, Elbert,
Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Greene, Gwinnett, Habersham, Hall, Haralson, Hart,
Jackson, Lumpkin, Madison, Morgan, Murray, Newton, Oglethorpe, Oconee, Paulding, Pickens, Polk,
Rabun, Rockdale, Stephens, Towns, Union, Walker, Walton, White and Whitfield
Atlanta – Southeastrans, Inc.
Fulton and DeKalb
Central – Southeastrans, Inc.
Baldwin, Bibb, Bleckley, Butts, Carroll, Clayton, Coweta, Crawford, Dodge, Fayette, Hancock,Heard,
Henry, Houston, Jasper, Johnson, Jones, Lamar, Laurens, Meriwether, Monroe, Montgomery, Peach,
Pike, Pulaski, Putnam, Spalding, Telfair, Treutlen, Troup, Twiggs, Upson, Washington, Wheeler, Wilcox
and Wilkinson
East – LogistiCare
Appling, Atkinson, Bacon, Brantley, Bryan, Burke, Bulloch, Camden, Candler, Charlton, Chatham,
Clinch, Coffee, Columbia, Effingham, Emanuel, Evans, Glascock, Glynn, Jeff Davis, Jefferson, Jenkins,
Liberty, Lincoln, Long, McDuffie, McIntosh, Pierce, Richmond, Screven, Taliaferro, Tattnall, Toombs,
Ware, Warren, Wayne and Wilkes
Southwest – Southwest Georgia
Regional Development Center
Baker, Ben Hill, Berrien, Brooks, Calhoun, Chattahoochee, Clay, Colquitt, Cook, Crisp, Decatur,
Dooly, Dougherty, Early, Echols, Grady, Harris, Irwin, Lanier, Lee, Lowndes, Macon, Marion, Miller,
Mitchell, Muscogee, Quitman, Randolph, Schley, Seminole, Stewart, Sumter, Talbot, Taylor, Terrell,
Thomas, Tift, Turner, Webster and Worth
If you are interested in becoming a Medicaid NET provider contact the appropriate broker company based on what counties you
would like to serve.
LogistiCare - Network Development
503 Oak Place - Suite 550
Atlanta, GA 30349
1.866.431.4635
[email protected]
www.logisticare.com/transportation-provider/credential-process.asp
Southeastrans, Inc.
4751 Best Road, Suite 140
Atlanta, Georgia 30337
678.510.4600
[email protected]
www.southeastrans.com/provider-resources/provider-requirements.html
Southwest Georgia Regional Development Commission
110 Harney Street
Camilla, GA 31730
1.866.443.0761
The Area Agency on Aging at The Atlanta Regional Commission is not a funding source for underwriting the
costs of opening a transportation company.
Atlanta Regional Commission, Area Agency on Aging • 40 Courtland Street, Atlanta GA 30303 • www.agewiseconnection.com • 404.463.3333
THE AREA AGENCY ON AGING
The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency for the 10-county Atlanta
region, which includes Cherokee, Clayton, Cobb, DeKalb, Douglas, Fayette, Fulton, Gwinnett, Henry and Rockdale counties and the City
of Atlanta. It also serves as the Area Agency on Aging (AAA) for the Atlanta region and is responsible for planning and administering
services and programs of the Older Americans Act, the Social Services Block Grant and the Community Care Services Program.
In addition, ARC offers consultation and referral services to the business community in the areas of eldercare, caregiver needs and
options for individuals with disabilities. ARC does not license or permit any type of business.
AgeWise Connection is a program of the Area Agency on Aging at the Atlanta Regional Commission. Its objectives are to help older
adults, individuals with disabilities and their caregivers find services, serve as a resource for agencies and organizations serving these
individuals and families and advocate for policies and programs that lead to the creation of age-friendly and barrier-free commu­nities.
For more information about aging programs and services for caregivers and individuals with disabilities in the Atlanta region, call
the Atlanta Regional Commission’s AgeWise Connection at 404.463.3333 or visit our Web site at www.agewiseconnection.com.
AGEWISE CONNECTION: YOUR SOURCE FOR INFORMATION ABOUT SERVICES FOR
OLDER ADULTS, CAREGIVERS AND INDIVIDUALS WITH DISABILITIES
Call AgeWise Connection at 404.463.3333 whenever you need help finding services for older adults, caregivers and individuals with
disabilities in metro Atlanta, 24 hours a day, seven days a week, or visit our Web site at www.agewiseconnection.com. AgeWise
Connection is a program of the Atlanta Regional Commission, Area Agency on Aging for the 10-county Atlanta region.
Please note that any and all information provided about service providers is intended for referral purposes only. AgeWise Connection of the
Atlanta Regional Commission does not license service providers nor guarantee the quality of service they will provide. Therefore, staff is in no
position to endorse or recommend any provider over another. The decision to use any service provider is the responsibility of the individuals in
need of service or their family.
March 2011
Atlanta Regional Commission, Area Agency on Aging • 40 Courtland Street, Atlanta GA 30303 • www.agewiseconnection.com • 404.463.3333