Role Description
Timing, Scoring and Results Manager – Sports Venues
Role Title
Timing, Scoring and Results Manager
Division/Branch/Unit
Sports Venues
Classification/Grade/Band
Sydney Olympic Park Authority Managed Sports Venues Award 2016
Date of Approval
October 2016
Organisational Overview
Sydney Olympic Park Authority is the NSW Government’s statutory authority established to lead the
sustainable management and development of Sydney Olympic Park – consistent with legislative objects
and functions outlined in the Sydney Olympic Park Authority Act 2001 and the priorities listed in NSW 2021
– the plan to make NSW number one.
Sydney Olympic Park is 640 hectares in size of which over 500 hectares are public spaces, places and
parklands. Officially designated as a suburb in 2009, Sydney Olympic Park is one of the fastest growing
localities in Sydney and a prime destination for sporting, entertainment and cultural activities. Our vision is
that Sydney Olympic Park is an internationally recognised place with world-class events, venues, parklands
and a great place to live and work, built on its Olympic legacy in a sustainable way.
The executive, management, and staff of Sydney Olympic Park Authority are members of a dynamic,
success-focussed team which has Sydney Olympic Park progressively achieving its three concurrent roles
as:
1. Sydney’s premier major events destination;
2. World class regional parklands; and
3. An emerging new suburb of residents, workers and students in the heart of Sydney.
Sydney Olympic Park Authority is comprised of two core divisions - Operations and Commercial - which are
each headed by an Executive Director who reports directly to the Chief Executive Officer. There are also
two specialist corporate units - Marketing and Communications & Community Engagement - which are each
headed by an Executive Manager who reports directly to the Chief Executive Officer.
Sydney Olympic Park Authority is part of the Department of Premier and Cabinet cluster, within the Office of
Sport.
The Sports Venues, which are part of the Commercial Division, are led by a Director, and comprise the
Aquatic Centre, Athletic Centre, Archery Centre, Sports Centre, Hockey Centre, Sports Halls, Tom Wills
Community Oval, Armory Martial Arts Centre, Armory Leisure Playing Fields and Wilson Park Stadium.
These major community facilities provide recreation and leisure activities, and a range of program offerings.
The venues also provide elite and high performance athlete training facilities as well as hosting major and
amateur sporting competitions, and school carnivals.
The venues also host a number of commercial events such as dinners, concerts and seminars.
Primary Purpose of the Role
The TSR Manager is responsible for the coordination of operating systems at the Sydney Olympic Park
Sports Venues with a primary focus on Timing, Scoring and Results (TSR) Management Systems. The
position provides a high-level of service and support to the venue hirers, convenors of events, event
organisers, external stakeholders and venue staff.
Key Accountabilities
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Provide initial contact for the provision of TSR systems technical support across all Sports Venues.
Manage and coordinate the preparation and implementation of service contracts and agreements
relative to the work areas. Produce, coordinate and manage the respective documentation as
required.
Show leadership and guidance to staff, be proactive, show initiative and be accepting of change.
Report to management regularly on projects, systems and support issues.
Coordinate upgrades and new installations.
Ensure work is carried out with a high standard of professionalism, efficiency, effectiveness and
accuracy ensuring timeframes are met and Venues data integrity and security are maintained.
Training of Venue hirers, convenors, event coordinators and Venue staff in TSR management
systems.
Compliance with administration, organisational policies and procedures and legislative
requirements, including WHS, EEO and Information Security.
Key Challenges
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Use a significant level of judgement in the delivery of quality service in regards to the day to day
operations of the Sports Venues TSR systems.
Strong prioritisation skills are needed to ensure job role accountabilities are met.
Key Relationships
Who
Why
Internal
Sports Venues Operational and Event
staff
To coordinate, setup and troubleshoot technical event requirements.
Sports Venues Management
To consult and take direction in maintaining TSR systems for the respective
venue.
SOPA IT
To ensure the Sports Venues IT requirements for TSR systems are in place.
External
Contractors
Establish a point of contact for relevant contractors with service agreements.
Clients and volunteers
Work together to ensure all technical event hardware and software works
effectively.
Role Dimensions
Decision making
The role is required to make judgement decisions on best practise in order to resolve technical errors during
events; responsible for escalating problems as appropriate, factoring in all possible stakeholders’
requirements.
Approval to commit funds and incur expenditure against approved recurrent budgets to the value of $5,000.
Decision making is made in accordance with the Centre’s Conditions of Entry and existing policies and
procedures.
Role Description: Timing, Scoring and Results Manager
2
Reporting Line
Aquatic Centre Manager
Direct Reports
Casual TSR
Budget/Expenditure
Contribute to the respective Centre Managers budget preparations and assist in monitoring expenditure.
Knowledge, Skills and Experience
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Relevant tertiary qualifications or equivalent demonstrable experience in ICT or relevant technology
systems.
Experience working in a commercial environment, preferably in a sport and recreation or
event/broadcast based industry.
Demonstrated knowledge in technology implementation and project management.
Knowledge in the development of policies and procedures.
Experience with Microsoft Windows desktop operating systems and Microsoft Office products.
Experience with TCP/IP and networking infrastructure.
Experience in staff training and implementation.
Problem solving and analytical skills necessary to solve technical issues within fixed timeframes.
Strong customer service, communication and time management skills.
Other requirements
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Experience with Swiss Timing systems (aquatic and athletic disciplines).
Experience with scoreboard and LED video board hardware and software.
Experience with Dive Recorder and Meet Manager, or similar sports systems
The position involves face-to-face contact with children in a child-related sector. The incumbent will
have a current Working With Children Check
Capabilities for the Role
The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability
Framework is available at www.psc.nsw.gov.au/capabilityframework
Capability summary
Below is the full list of capabilities and the level required for this role - The capabilities, in bold, are the focus
capabilities for this role. Refer to the next section for further information about the focus capabilities.
NSW Public Sector Capability Framework
Capability Group
Capability Name
Level
Display Resilience and Courage
Foundational
Act with Integrity
Foundational
Manage Self
Intermediate
Value Diversity
Foundational
Communicate Effectively
Intermediate
Commit to Customer Service
Intermediate
Work Collaboratively
Foundational
Influence and Negotiate
Foundational
Role Description: Timing, Scoring and Results Manager
3
NSW Public Sector Capability Framework
Capability Group
Capability Name
Level
Deliver Results
Foundational
Plan and Prioritise
Intermediate
Think and Solve Problems
Intermediate
Demonstrate Accountability
Intermediate
Finance
Foundational
Technology
Adept
Procurement and Contract Management
Foundational
Project Management
Foundational
Manage and Develop People
Foundational
Inspire Direction and Purpose
Foundational
Optimise Business Outcomes
Foundational
Manage Reform and Change
Foundational
Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate
competence. The behavioural indicators provide examples of the types of behaviours that would be
expected at that level and should be reviewed in conjunction with the role’s key accountabilities.
NSW Public Sector Capability Framework
Group and Capability
Level
Behavioural Indicators
Personal Attributes
Intermediate
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Manage Self
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Relationships
Intermediate
Commit to Customer
Service
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Results
Plan and Prioritise
Intermediate
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Role Description: Timing, Scoring and Results Manager
Adapt existing skills to new situations
Show commitment to achieving work goals
Show awareness of own strengths and areas for growth and
develop and apply new skills
Seek feedback from colleagues and stakeholders
Maintain own motivation when tasks become difficult
Support a culture of quality customer service in the organisation
Demonstrate a thorough knowledge of the services provided and
relay to customers
Identify and respond quickly to customer needs
Consider customer service requirements and develop solutions to
meet needs
Resolve complex customer issues and needs
Co-operate across work areas to improve outcomes for customers
Understand the team/unit objectives and align operational activities
accordingly
Initiate, and develop team goals and plans and use feedback to
inform future planning
Respond proactively to changing circumstances and adjust plans
and schedules when necessary
Consider the implications of immediate and longer term
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NSW Public Sector Capability Framework
Group and Capability
Level
Behavioural Indicators
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Results
Intermediate
 Take responsibility and be accountable for own actions
 Understand delegations and act within authority levels
 Identify and follow safe work practices, and be vigilant about their
application by self and others
 Be alert to risks that might impact the completion of an activity and
escalate these when identified
 Use financial and other resources responsibly
Adept
 Demonstrate a sound understanding of technology relevant to the
work unit, and identify and select the most appropriate technology
for assigned tasks
 Identify opportunities to use a broad range of communications
technologies to deliver effective messages
 Understand, act on and monitor compliance with information and
communications security and use policies
 Identify ways to leverage the value of technology to achieve
team/unit outcomes, using the existing technology of the business
 Support compliance with the records, information and knowledge
management requirements of the organisation
Foundational
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Demonstrate
Accountability
Business Enablers
Technology
People Management
Manage and Develop
People
organisational issues and how these might impact on the
achievement of team/unit goals
Accommodate and respond with initiative to changing priorities and
operating environments
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Role Description: Timing, Scoring and Results Manager
Clarify work required, expected behaviours and outputs
Contribute to developing team capability and recognise potential in
people
Give support and regular constructive feedback that is linked to
development needs
Identify appropriate learning opportunities for team members
Recognise performance issues that need to be addressed and
seek appropriate advice
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