Account for all your billable mileage
with RN Navigator and @Work
Presented by Ryan Schwerman, Product Manager
Today’s Outline
1) How to collect accurate mileage
1)
2)
In Navigator
In @Work
2) How to perform QA within @Work
3) What hardware is needed to make sure your
mileage is reliable
4) Tips on how to decrease response times
5) Analyzing response times
6) Questions
Medicare Anti-Fraud Efforts

Anti-Fraud Efforts
The Medicare anti-fraud efforts are yielding results. This past year, they
recovered nearly $4.1 billion and saved another $208 million by preventing
improper payments rather than the previous “pay and chase” procedure they
had followed. Health and Human Services revoked 4,850 numbers and
deactivated 56,733 providers and suppliers.

The best way to stay off their radar, says Lawrence, is to “make sure you
are not doing stupid things.” Companies that were caught typically were redflagged because they did something that drew attention, such as billing
every call at the ALS level or indicating that mileage was always the same
regardless of the pickup point or destination.

The bottom line, Lawrence says, is to “document your actions thoroughly,
train your personnel regularly and keep up with the changing billing
requirements.”
•
“Knowledge of how to protect your dollars goes a long way”, JEMS 2012
Reporting Mileage in Navigator
 Without Navigator, you’re probably doing this:
But what happens if you’re like this?
Distractions and noise while driving, or while dispatching can
cause errors in communication
Or like this?
Navigator communicates instantly
• This can be done in two ways, the first is the crew manually
entering the odometer:
Or automatically sending odometer
Communicates back with CAD
Without any of this
@Work Incident Details
Sending billable mileage
Autopopulates into trip notes
An example of missed mileage

An EMS Agency that does 6,000 trips per year

Reimbursement is $10.74 per mile driven

Average mileage is 4 miles (24,000 billable miles each year)

For every ten trips (40 miles), you miss out on 1 mile of billable mileage
due to early/late time stamps

One mile missed per 40 miles is 600 miles missed over the course of a
year

600 missed miles at $10.74 per mile equals $6,444.00 per year
•
•
600 miles at $12.00 per mile equals $7,200.00 per year
400 missed miles equals $4296.00 per year
CADGIS
 Advanced mapping solution
• Turn by turn street routing & driving directions
• Candidate rankings based on street route & traffic
patterns from Impedance data
• Road closures used when calculating routes,
candidates and ETAs
• Quick point to point routing for fuel estimation, rate
quotes and ETA estimation
Demand Monitor
 Quantifies expected demand for a location
within a specific time frame
Insight Analytics
• Use Insight Analytics to drill down into your demand and response times
Customer Dashboards
It’s a Data Driven World.
Make sure yours is accurate!