RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Kristen Buongiovanni – Coastal Fertility Specialists
HEROES of
ART!
Coastal fertility specialists has selected Kristen Buongiovanni as our
star employee. Kristen truly exemplifies the ideals we strive for at
Coastal Fertility Specialists and always has outstanding patient care
as her primary objective. From a patient perspective, Kristen is one
of the employees that patients see the most during their care from
blood draws to ultrasounds to procedures. Patients always look
forward to seeing Kristen and form very strong bonds with her
throughout their infertility journey. From a staff perspective,
Kristen always goes above and beyond to make the office run as
smoothly as possible. She is not satisfied simply going through the
motions and is always anticipating next steps to ensure good work
flow and excellent patient experiences. Kristen is always willing to
help out wherever help is needed, even if that is often times outside
of her responsibilities. Finally, Kristen always brings a professional and
positive attitude to work. She is truly a pleasure to work with and
someone that staff enjoy spending their days with. We are very lucky
to call her a part of our team and hope she realizes how much she is
valued.
Patient Focus
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Fia Roe – Center for Reproductive Medicine, Alabama
HEROES of
ART!
Fia has been an employee of CRM Alabama for almost 19 years and
contributed every day to improving our office life as well as creating
an outstanding experience for patients.
There is virtually no job that she can’t do or won’t do. She has
patients as her laser focus as she goes about running a busy office
from one situation to another. She may be covering the front desk
in the morning, doing a financial counseling session in the afternoon
and completing her administrative work after hours.
Fia is mindful of, sensitive to and supportive of all her staff. Her
dedication to the value of teamwork is exhibited in how she goes
about her day checking in with staff…rarely in her office, but rather
walking around assessing how the patients and others are doing.
Fia is a person of high integrity. Her doctor team expects nothing
less and she delivers over and over again. As a part of a family at
CRM Alabama, they can count on her consistent and steadfast
manner…doing what she says she will do and when something
doesn’t go right, admitting the issue and learning from that to share
with her team.
Teamwork
©2016 IntegraMed America, Inc.
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Wendi Wilson – Center for Reproductive Medicine, Nevada
HEROES of
ART!
The Nevada Center For Reproductive Medicine is pleased to nominate Wendi Wilson for
the Star Recognition Program, under the category of Excellence and Integrity. Wendi has
been with our office since 1999 and is our Billing Supervisor. She has also until recently,
overseen the billing for our Idaho and Utah practices. She works closely with the front
desk, financial team, and management to be sure that all of us are on the same page with
duties and our goals for the financial good of our practice. She is very focused on her
work, detail oriented, able to stay on top of her duties, and monitors claims, collections, and
refunds on a daily basis. She looks forward every day to going online and seeing the
progress that she has made for the practice. She strives every day to do better. She is very
dedicated to her position and her statistics show that. We are very proud to have her as a
member of our team. Some examples of her stellar performance are :
Denial Management is extremely low (highest month was $3k, monthly average is $375.00)
Posting payments is one day out
Posting charges is an average of 2 days out
AR is consistently low
• 
61-120 days is 5% of total AR
• 
> 120 days is 2% of total AR
•  FNRJ rejections are cleared daily, if any
•  Patient DSO is 5, while the network average is 27.7
•  Total DSO is 8.3, while the network average is 24.3
Excellence
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Venus Vazquez – Center for Reproductive Medicine, Orlando
HEROES of
ART!
It is with great pleasure that I nominate Venus Vazquez for CRM’s Heart
Award. I have been working with Venus for a little over a year and find
her to be an extremely dedicated nursing professional. Apart from being
an absolute joy to work with, her work is detail-oriented and meticulous
as she enjoys taking challenges. She currently leads our nursing team and
consistently displays a high level of integrity and patient focus.
Venus possesses a profound expertise in fertility; able to handle a high
volume of work while ensuring her team is doing the same. She is well
organized and is fully capable of providing direct patient care on a
multitude of patients. Over the years that she has worked at CRM, she
has demonstrated excellent knowledge and competence in our field and
has on a number of occasions collaborated with interdisciplinary teams to
ensure smooth working of our center. Her compassionate nature, strong
attention to detail and excellent patient care skills are remarkable. She is
highly respected by our physicians, peers and nursing team. It is a
privilege to work with Venus every day.
There have been many patient testimonials praising Venus-this one truly
shows how special she is!
•  “My husband and I were patients with CRM for 4 1/2 years. Even though,
Dr. Patel and her nurse Venus had many other patients, I truly felt like their
only patient when I saw, spoke to, or exchanged emails with them for
treatment/questions. Dr. Patel and Venus are truly caring professionals, and
an asset to CRM!”
©2016 IntegraMed America, Inc.
Patient Focus
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Ed Stehlik – CT Fertility
HEROES of
ART!
Ed Stehlik is a world-class embryologist who embodies a
professionalism and personal work ethic that defined both the
backbone and heart of CT Fertility.
Ed has enjoyed many professional accolades over his career, including
leadership 20 years ago when almost no one did successful egg
freezing; to pioneering blastocyst biopsy techniques.
But what most sets him apart is his daily 24/7 commitment to CT
Fertility's staff and patients from around the world who rely so very
much on him. He is the ultimate "go-to guy", always available, always
leading the way, always with a smile. Whether the day demands one
egg retrieval or eight, Ed is always the same unflappable anchor that
stabilizes the ship.
Ed is also an amazing communicator who, unlike most laboratory
personnel, can deftly guide clinical decisions with patients, directly
answer their questions, and smoothly provide the emotional support
that they so very often seek. He cares for all the right reasons - not
only to achieve the success rates that propel his lab to among the
highest in the country; but also because he fundamentally
understands that family building is a highly personal and ultimately
life-defining event that deserves the total focus and heart that he so
generously provides.
©2016 IntegraMed America, Inc.
Patient Focus
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Monika Leedom – Fertility Centers of Illinois
I had a heavy need for data and report background assistance as I joined the FCI team. I was
introduced to Ms. Monika Leedom roughly 1 week after orientation and learned of your knowledge of
our systems and tools used to extract and prepare reports.
It didn’t take me long to realize that Monika was an individual who is passionate about her work and
how the data she would spend time extracting would be used. She asked deeper questions to ensure
my needs would be met and deadlines for when the information was needed. These are all features of
a good employee, however Monika didn’t end there. When asked about her work and tools she
needed to get things done, she responded quite differently than others I’d encountered with staff. She
answered she was content for now, but was supportive regarding the improvements which were
coming. She was confident in her abilities to execute her work around items she didn’t have today.
“Professionals make it look easy, right?” but I’m paraphrasing her remark.
Monika’s sense of focus and passion towards excellence is a model to me. In my 4 months I’ve learned
that she has a light that shines although some around her may see only darkness. She has no issues
with being held accountable for her deliverables or actions, as few as they may be. I’ve listened to her
thoughts on innovation related to how we collect, monitor and deliver data. I’ve witnessed her
interactions with others, both in her department and with the executive team and viewed
professionalism, confidence and camaraderie. Her ability to partner for results doesn’t take an effort
and is usually accompanied with a smile. Her explanations to me and others are clear and complete.
She always seeks understanding as well as to be understood. Monika is a valued asset to all who use
data within our organization but as previously stated, it wouldn’t matter where you’d place someone
with her character, sense of integrity and values – they will succeed.
HEROES of
ART!
Our leadership team presents Ms. Monika Leedom as our Heart Award Employee due to these qualities
and attributes. She continues to inspire me and others to the leading edge of excellence and sets a
standard for performance and collaboration across departments within FCI.
Accountability
©2016 IntegraMed America, Inc.
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Jamal Walters – Home Office
Jamal exemplifies what our core mission is with his positivity,
intelligence and willingness to help. He is such a great representation
of our Home Office. He is very encouraging and is always on top of
his work. When we had some changes in our staffing here he
stepped up and has been here in person numerous times to show
that we were not alone in the process. He is a definition of a team
player (perhaps something he learned in his Army days). Every time
he steps through our doors at IVF FL he always welcomes us with a
smile. He has truly been a mentor to me and has taught me how to
grow into being a stronger employee not only for IVF Florida but for
IntegraMed. Partnership
HEROES of
ART!
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Dorothy Pinkerton – IVF Florida
HEROES of
ART!
The first word that comes to mind when I think about this valuable colleague is
“chameleon”. The nominee adapts her beautiful colors and personality to quickly fill
in almost any gap in the practice, doing so without drawing any attention to herself.
From starting out in a smaller office and graduating to do almost any task there, the
nominee became a part of a larger practice through a merger of the two and quickly
distinguished herself there as well.
Over her 18 years with the organization, the nominee has provided direct patient
care, researched billing codes, entered charges, financially counseled patients, managed
through regulatory issues, organized parties and annual meetings, helped prepare
annual budgets and offered advice on process improvements. To manage all these
tasks and maintain her sanity, she demonstrates extraordinary organizational skills and
maximizes every minute to get more done than most.
Another word that comes to mind is that of lifelong learner. This nominee actively
seeks any and all opportunities to continually expand her skill set as a way of to
better support her organization and keep herself engaged in and excited about the
world around her.
This nominee takes the “problems” and turns them around with quality solutions. She
is considerate of others and that is rewarded by her ability to leverage those
relationships to move projects ahead “at the speed of trust.”
Her smile is always a bright spot in the day for those around her. Her signature pink
is a reflection of the happy way she sees the world and one of the reasons those
around her are happier just in having the privilege to work with her every day.
For all these reasons, and many more, this nominee is being nominated by all of her
physicians and management team at the practice…honoring her by saying “not only
we couldn’t do it without you, but we WOULDN’T want to do it without you
everyday!”
©2016 IntegraMed America, Inc.
Excellence
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Andrea Marche – Heartland Fertility and Gynecology Clinic (Winnipeg)
Andrea Marche has been nominated as the One Vision, One Mission Heart Award Employee by
Heartland Fertility Clinic in Winnipeg, Manitoba Canada. When writing this nomination, it was very
difficult to decide which of the IntegraMed Shared Values to focus on as Andrea truly exemplifies all of
them. Outlined below are examples of her commitment to Patient Focus, Teamwork, Excellence,
Innovation and Partnership.
HEROES of
ART!
Andrea joined the Heartland nursing team just over a year and a half ago. In this short time she has
touched many hearts and has impacted many lives, patients and staff alike. Her East Coast twang and
her warm welcoming smile make her a pleasure to spend time with. Whether chatting about weekend
plans with a colleague, or counselling a patient after a miscarriage, Andrea always has an open ear and
makes time for anyone who needs it. Andrea’s focus and impact on patient care is best demonstrated
by the following of patients she has who drop into the clinic with the hopes of catching her for one of
her famous hugs and some words of support and encouragement. Both of which are always felt to be
sincere. Staff and patient morale improved significantly with Andrea’s arrival.
Being hired with no assisted reproductive technology training, Andrea will admit that jumping into this
field was a big challenge. She took on this challenge eagerly and very efficiently. She has never
hesitated to ask the why’s and the how’s, as well as the why not’s. She continually strives to better
herself, as well as our team and our practice with her inquisitions and curiosity. She collaborates with
all of the disciplines within our program and has brought some of her own past nursing experience into
daily practice. In exchange for education and training in assisted reproductive technologies, Andrea has
provided our team invaluable lessons in counselling, listening and at times, patience from her days at the
Crisis Stabilization Unit where she worked at a Mental Health Nurse. This skill set has enabled
Heartland employees to provide better care for our patients, as well as for each other. The latter
especially as we work in a field where most days the bad news outweighs the good. Caring for the
caregiver has been an important lesson that Andrea has taught.
It is strongly felt that Andrea deserves to be recognized as a Heart Award Employee for the reasons
briefly mentioned above as well as too many others to list here. Despite her personal challenges
throughout these past 18 months, Andrea has given our clinic’s patients and staff her full and wide open
heart. It is hoped that her career with Heartland lasts forever, however if it doesn’t, it is certain that
those she has touched would much rather have had experienced her love for a short time, rather than
not at all. She will always and forever hold a special place within the Heartland Clinic family.
Patient Focus
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Valérie Millette – Procrea- Montreal
HEROES of
ART!
We are happy to nominate Valerie Millette to the Heart Award Employee because she
is always available to help her colleagues. She joined Procrea Clinics Montreal in 2002
and since then she gained experience in three different departments. She works in
Andrology, in the laboratory of prenatal screening (Prenatest later on Combitest) and
currently she is the contact person for the test Combitest while working
simultaneously in the IVF laboratory.
Valerie is a senior embryologist as well who performs all embryology techniques ease,
helps to train junior embryologists and helps her supervisors Isabelle and Linda in the
daily operations of the embryology laboratory. She also responsible for the
coordination of the egg donor program from Spain a task that requires good planning
and excellent patient’s skills.
Patients appreciate her empathy and gentleness. Valerie is a great communicator
who is able to simplify technical and medical information in terms that patients can
easily understand.
Her colleagues appreciate her kindness, her constant willingness to help, always with a
smile. She has remained true to Procrea even in the most difficult times when the
number of patients was almost impossible to handle. Some of her past colleagues left
the company leaving behind a small team who had to serve a large number of patients.
Through this difficult period Valerie kept her cool, gave support to two departments
without ever complaining about her long working hours that could reach 12 hours
per day in an environment of constant concentration. Her sense of patient focus,
teamwork while giving excellent services is in my mind the main reasons of
nominating Valérie.
We see Valerie as a good employee, a colleague we can count on in times of need and
a good human being who gives excellent services to our patients.
©2016 IntegraMed America, Inc.
Teamwork
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Vanessa Gaudet – Procrea Fertility Newmarket
HEROES of
ART!
Vanessa Gaudet is an outstanding professional who goes above and beyond her daily duties at our
clinic, and deserves to be recognized for this prestigious award.Vanessa carries herself with the
outmost dignity and exhibits key qualities of a star employee. She displays a high degree of integrity by
always performing in line with her beliefs and values. She is accountable for her actions which is evident
in her work performance. She teaches by example through her excellent performance and patient care,
making her a leader in a team environment. Last, but definitely not least,Vanessa is a caring team player,
demonstrating partnership by uplifting and encouraging individual and collaborative success.
At Procrea Fertility Newmarket, we hold integrity and accountability in very high regard and Vanessa
consistently displays these qualities. Over the past three years it has been easy to place trust in
Vanessa's work ethic. She is the first to admit a mistake and accepts constructive criticism as a way to
grow in her professional practice.Vanessa can always be trusted to make good choices with sound
judgement. She takes extreme pride in her work, as evidence by the high standards of her laboratory.
She is well organized and calls that lab her 'baby'. She consistently ensures that she is fully stocked and
prepared for the next day, she completes and submits her logs, trains personnel, and takes responsibility
for any issues that may arise. In addition, she ensures that everything is in working order prior to
leaving for the day. She is extremely accountable and always available for questions and assistance, even
if she is out of the office. Our clinic is built on teamwork where we work together to consistently improve the experience for
our patients.Vanessa is the glue, integral to our success. She is resourceful and has shown initiative by
learning parts of everyone’s jobs so that she can pitch wherever she is needed. She is always the person
to offer help. Most of the time, she doesn't even ask, she just picks up and does whatever needs to be
done. She also possesses a high degree of emotional intelligence and always seems to know when
someone needs a kind or encouraging word.Vanessa is a very hard working and uplifting individual who
inspires the team to better our practice.
Our patients love Vanessa, they all gravitate towards her to ask her questions and receive friendly
advice. They love that she takes the time to chat and truly listen to them. She may not always get their
names right, but she always remembers their stories and acknowledges their fears and concerns.
Vanessa is my right hand, I could not persevere without her. Not only does she assist me in the
completion of tasks, she is also an extremely caring individual with sound knowledge, a heart of gold
and a very strong instinct. I have the utmost respect and highest level of trust in her. ©2016 IntegraMed America, Inc.
Integrity
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Marie-Ève Côté - Procrea - Quebec
HEROES of
ART!
For the Heart Award I have the pleasure to nominate Marie-Ève Côté a nurse who works at Procrea
Clinics Quebec since 2009. Marie-Ève took time off to extend her family in 2010 and returned in 2011.
Since 2013 she is responsible for the egg donor program, a position she performs with pride and to
which she dedicates her efforts every day.
Marie-Ève’s brain never stops working reflecting all the time how to find solutions for everything. She
often comes into my office to tell me about the ideas she had during the night or while taking a
shower. Suggestions to improve our working methods in customer support, transmission of
information to patients or on how to inform colleagues and physicians of the best working practices.
Marie-Eve does not count her working hours and often works at home instead of profiting from her
time off. She even forgets to note overtime hours. She is always willing to help in times of need. On
her days off she gladly accepts to come to work to help if another employee misses work.
Her primary goal is to provide the best to our patients. Extremely compassionate to our patients, this
is why patients are so appreciative and grateful to her. She takes her role as coordinator of the egg
donation program seriously. To facilitate the care of her patients Marie-Ève developed clear working
protocols to avoid any misunderstandings while she is absent.
She works extensively in collaboration with our psychiatrist and our medical director to make the best
decisions possible in order to offer quality service.
This nurse is always striving to meet the requirements of our patients. What matters to her is that they
are satisfied with the service received and that their dreams come true as they had imagined.
Marie-Eve is always looking for new challenges either in learning and always with the purpose of
providing the best tor our patients.
She never gives up when facing difficult situations; instead she uses her past experiences to make
continuous improvement. Her criticism allows us to improve our day by day having as focus the well
being of our patients.
With a good sense of humour she spreads around a pleasant work environment.
I believe Marie-Eve answers all the values of IntegraMed. I am happy to have her as a member of my
team and proud of nominating her to the Heart Award.
©2016 IntegraMed America, Inc.
Innovation
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Carol Muscarella – Reproductive Endocrinology Associates of Charlotte
HEROES of
ART!
On behalf of Reproductive Endocrinology Associates of Charlotte, I
am nominating Carol Muscarella, LPN for the OVOM Heart Award.
Carol’s clinical skills, patient focused care and dedication to the
REACH team make her shine above all others.
Carol was recognized early in her nursing career as being an
exceptional employee. In May of 1991 she was recognized by the
Charleston Organization of Nurse Executives as “Nurse of the Year”.
This exceptional skill and work ethic, has followed her to Charlotte,
NC. Carol has been an integral part of the REACH OR Team since
she started in 1996 at Presbyterian Hospital. In June 2004, she
became a founding OR team member at REACH’s new location at
1524 East Morehead.
I’ve known Carol for 10 years, first as a colleague in the OR and now
as her manager. Carol is a delight to work with; she is always
available day, night, ice, snow, etc.
This is true dedication! I feel she is the most deserving member of
the REACH team for the OVOM Heart Award.
©2016 IntegraMed America, Inc.
Accountability
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Tomieka Narcisse – Reproductive Partners Medical Group, LA/OC
HEROES of
ART!
Tomieka joined RPMG approximately 1 year ago with a background in management/
retail sales. She had no past medical experience except as a consumer. She wanted a
career change and our Beverly Hills office needed help. We offered her the position
as Beverly Hills office manager on the condition that she would learn the basics of
Mysis, Artworks and understand all of our fee schedules in one month. If she did not
complete those requirements, her employment would be terminated. She learned it
all!
After the successful completion of the training she began working in the Beverly Hills
office.
Her predecessors, two in the past year, each having lasted no more than 2-3 months,
had left her an office staff leery of leadership but she came in, settled down and took
control. She not only worked closely with our physicians and staff, but the special difference
that she brought to her position is her client/patient focus and the partnership with
the patients. She takes accountability for not only her actions and responsibilities, but
for the entire office. She has earned the respect of the staff and physicians because, as
Harry Truman had as a plaque on his desk, “The buck stops here.”
As an example there have been several incidents with patients where her customer
service and patient focus skills have not only resolved the issue, but also kept the
patient in the practice.
She resolves issues both with patients as well as the staff and MD’s and she has been
able to navigate to get things done and help to enhance the patient experience.
RPMG believes that Tomieka Narcisse is very deserving of this important recognition.
Excellence
©2016 IntegraMed America, Inc.
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Brittnie Hetherington – Reproductive Partners Fertility Centers, San Diego
HEROES of
ART!
While Brittnie could be nominated for each of the shared values, our
nomination is for Patient Focus. Brittnie’s style of patient care can
only be described as one thing: unwaveringly compassionate.
Everything she does stems from an intrinsic awareness of her
patients’ needs and her personal concern for their happiness and
success. Not only is she exemplary in her ability to anticipate fears
and anxieties, but she’s also incredibly thorough in making sure her
patients are comfortable with every single step of this high-pressure
process. Her attention to detail and unwillingness to settle for
anything less than the absolute best for her patients truly takes
clinical care to its highest calling. Trusting someone to help build
your family is an enormous emotional risk, but Brittnie is the best
person to have alongside you on that journey.
Brittnie is one of the most passionate treatment coordinators that
you will ever meet. She consistently goes above and beyond in
devoting her time and effort, to ensure patients are comfortable and
confident every step of the way. Her dedication and support creates
a special relationship between her and the patients she cares for,
leading to a trusting and unbreakable bond. At Reproductive Partners – La Jolla, the patient is the heart of our
practice and Brittnie Hetherington’s heart exemplifies patient
focused care and our practice.
Patient Focus
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Mala Sachdev – Reproductive Science Center, Bay
HEROES of
ART!
We at RSC Bay are blessed with talented, compassionate, loyal and caring staff in every department.
When asked to recognize just one person who exemplifies our values it was a hard choice and the list
was filled with Stars. Mala’s star shone brightest because in the end we couldn’t figure out which value
to nominate her for! She uniquely displayed so many of the values we covet that it became clear she
needed to be nominated. The practice physicians unanimously embraced her nomination.
Ultimately we nominated her for TEAMWORK but much more needs to be said.
Mala started working for RSC Bay 15 years ago as a Patient Services Specialist. She demonstrated a
high degree of customer service excellence, both externally with patients and internally with staff in all
departments. She quickly learned our business and applied her talents showing an affinity for using
VISION and ArtWorks. Over time she became the “go to” person for helping her co-workers learn
and use these applications. No one asked her to assume that role. She did so instinctually and became
“the practice resource”. Years later she formally became the Practice Applications Specialist. She was
the perfect “superuser”. Approachable, articulate, able to transcend most user roles, a problem solver
and most importantly always with a friendly smile and can do attitude. Today she continues supporting
the entire practice, maintaining all our VISION and ArtWorks applications (schedules, templates,
pulldown menus, reports, interfaces, SART data integrity), trains every new employee to the practice,
handles complex patient surgery scheduling, and is our physician credentialing coordinator. That’s a
diverse role with many unique skill sets. She also makes sure the physicians are all well taken care of,
looking out for them and their schedules.
Yes she is the consummate TEAM PLAYER always willing to help and assist. Everything she does is with
the singular purpose of improving the PATIENT EXPEREINCE. She is a perfectionist who holds herself
ACCOUNTABLE for everything she touches. We all rely on her and her striving for EXCELLENCE
makes us all better. We couldn’t think of anyone in the practice who better embodies the value of
INTEGRITY. When Mala speaks she does so with impunity. You never question her motive. No matter
what the issue she contributes as a PARTNER. Your problem is her problem. If it’s within her purview
to contribute and help you through an issue, you can count on her to do exactly that. And she will
come back to you hours, days and even weeks later with a suggestion for you. That counts as an
INNOVATOR and one who strives for CONTINUOUS QUALITY IMPROVEMENT.
So as mentioned earlier Mala is unique and no one value does her justice. Since OVOM1 we have
celebrated our values with a program called Value Star. Each month staff nominate someone from the
practice to be recognized. Over the past two years Mala has received more nominations than any
other staff member. It is with great pleasure we recognize our loyal and respected friend Mala Sachdev.
The brightest star among many we are blessed with.
©2016 IntegraMed America, Inc.
Teamwork
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Kelly Michaels – Sher Institute for Reproductive Medicine, CT
Kelly Michaels is one of the most impressive assistants I have had the
privilege to work with in the past 15 years as a healthcare
professional. She is responsible, reliable, and takes great pride in her
work. She is also highly intelligent and motivated and she is always
eager to take on more tasks and grow professionally. She
consistently anticipates the needs of the physicians and other clinical
staff members and has exceptional organizational skills to keep each
workday flowing smoothly. She is a team player and is always looking
for ways to help other team members.
In addition to her exemplary work ethics, intelligence, and
professionalism, Kelly has great interactions with patients and
genuine cares about their well-being.
HEROES of
ART!
I truly hope that Kelly will continue to pursue further training to
advance her career in our field. She will undoubtedly have a very
bright future. In my opinion, Kelly exemplifies our shared value and
inspires all of us to do our very best each day to take care of the
patients and each other.
©2016 IntegraMed America, Inc.
Accountability
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Stephanie Goeters – Sher Institute for Reproductive Medicine, Dallas
The nominee shows many of our core values. She is committed to
patient care. Her communication of knowledge in discussing
embryos to our patients is detailed and shared with great sincerity.
She wants the very best for our patients and it shows with her
warm smile and the kindness. She is so good about answering all
questions. Her passion absolutely shines through!
The nominee exudes integrity. She is focused on doing her very
best. She is a good mentor but very eager to learn and grow. There
are so many patients that have completed their care with us and
come back to add to their families and remember Stephanie by
name. She makes an impression that is lasting.
We are blessed to have the nominee as our embryologist and a part
of our TEAM.
Patient Focus
HEROES of
ART!
©2016 IntegraMed America, Inc.
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Heather Kutsi – Sher Institute for Reproductive Medicine, Las Vegas
This is written support of my nomination of Heather Kutsi for
the Heart Award. For me, Heather is the obvious choice for this
award. The person that answers the phone, greets the patients
and manages to keep everyone in the waiting room happy is the
“face” of our practice. Heather manages to keep people
informed as to their wait time, makes sure they are happy while
waiting and then wishes them well as they leave. In essence, she
personalizes each person’s visit.
Patient Focus
HEROES of
ART!
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Aneta Roszkowski – Sher Institute for Reproductive Medicine, NJ
HEROES of
ART!
Aneta is a medical assistant in our practice at SIRM-NJ. Despite being a
relatively new employee, Aneta impressed me from the start. My
instincts told me that she was one of those employees that would go
“above and beyond” her typical responsibilities.
Aneta is a kind individual who has a comforting persona upon first
encounter. This is a critical personality trait in an infertility practice, as
many of our patients are anxious. When I observe her interact with
these patients, she immediately has a calming effect. It not only is good
for the patient, but this then permeates throughout the rest of the
practice.
Nothing is too much for Aneta. Whatever task she is asked to complete,
it is done efficiently, thoroughly and with a smile. Often times, she does
more than expected, for example, reminding me of previous testing that
might be pertinent, as well as future plan for particular patients. This is
very helpful for me being a single physician in a busy practice.
Another quality that I admire about Aneta is her ability to adapt to
change. On our recent conversion to our new electronic medical record,
Aneta, embraced the process, learned it quickly, and had really become a
champion in the office with regard to the ultrasound /electronic medical
record interface. She is my “go to” person when I have trouble.
For these reasons and others, I nominate Aneta as an exemplary
employee in our practice.
©2016 IntegraMed America, Inc.
Excellence
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Raifa Zody – Sher Institute for Reproductive Medicine, NYC
HEROES of
ART!
I have had the great pleasure of working with Raifa Zody since 2007
when I joined the Sher Institute. She deserves to be recognized for
her hard work and leadership. Her embryology staff works very
hard, but she never asks any of her team to work any harder than
she herself does. Whenever there is extra work in the lab that
needs to get done, she volunteers to do it so her team can get a
well-deserved break. She is the person who runs to the lab at
midnight when an incubator alarm goes off to make sure all is well
with our previous embryos. She is the one that watches embryos a
bit longer than she has to just to make sure that every embryo gets
the chance it deserves to foster a pregnancy. She is the one that
stays late in the evening hours searching for a few moving, healthy
appearing sperm amidst the very poor TESE samples we often have
to work with. In short, she leads by example, and with diligence, skill
and compassion.
Accountability
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Jeanine Haskins –Sher Institute for Reproductive Medicine, Peoria
Our Heart Award employee candidate is Jeanine Haskins.
Jeanine has been at the Sher Institute - Central Illinois for 3
years. She has been the glue that has held our front office
together through multiple transitions. She is kind and
courteous to patients and always makes her best effort to help
them and make them feel at home in the office. Her phone
manners are impeccable. She is a team player who is truly
committed to our office, our patients and the IntegraMed
philosophy.
Patient Focus
HEROES of
ART!
©2016 IntegraMed America, Inc.
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Noel Yates – Sher Institute for Reproductive Medicine, St Louis
HEROES of
ART!
Noel Yates has been nominated for the Heart Award from the Sher
Institute of St Louis Missouri. Noel has shown the shared values with her
focus on patient care and teamwork. Noel has gone out of her way in
assisting our patients in understanding their insurance benefits and also
when a patient may have a question about their account. I have seen
Noel take the initiative to assist the patient herself rather than having the
patient wait to receive an answer when I may not be able to assist the
patient at that moment. She is patient and kind and reflects the kind of
patient service we strive for.
I appreciate how Noel has stepped up to assist me when we had not
been fully staffed and did not have to be asked to do so. She is willing to
offer her time to help with training our new employees and I never heard
her ever complain even if it was a long day. She is currently helping to
cover her colleague who is out on maternity leave. Noel is a team player
and for this I believe she is a great candidate to take part in the One
Vision, One Mission III. I was fortunate to take part in One Vision, One
Mission II and know that she too will be changed by the experience.
Teamwork
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Nakiea Wilkinson – Sher Institute for Reproductive Medicine, Westchester
HEROES of
ART!
Nakiea Wilkinson, Financial Counselor, has demonstrated
excellence in two areas deserving recognition. The areas of
excellence are Accountability and Teamwork. Nakiea was
recently hired (03/02/15) into the SIRM Westchester office
which employed off-site managerial structure. Nakiea assumed
responsibility and became accountable to her office mates with
respect to the appropriate handling of many “on-site” duties. An
example of this is her organization of the purchasing functions of
the office. She became accountable for the office supplies,
interacting with internal personnel as well as with vendors as
necessary. She also dealt with the property management office
with matters related to the general upkeep of the work
environment. Nakiea’s efforts demonstrate both Accountability
and Teamwork.
Accountability
©2016 IntegraMed America, Inc.
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Jay Yoo – Seattle Reproductive Medicine
HEROES of
ART!
Jay Yoo has been an invaluable part of SRM for over 5 years as our IT manager. Jay epitomizes
our shared values both in his everyday work and the dedication he shows to ensuring that
SRM employees and physicians have everything that we need to take care of our patients to
the best of our ability. Jay has continually exhibited and modeled the values of accountability,
teamwork, innovation, excellence, partnership and integrity. The majority of Jay’s tenure at
SRM has seen him working as the only onsite IT employee. If anything happens, at any time of
day (or night), Jay is there to make sure it is fixed and operational as soon as possible. Jay has
done an outstanding job with the SRM IT infrastructure as well as delivering significant cost
savings by looking for the best solution available at the best price (he isn’t the cheapest guy on
the planet, but he might be in the top 10).
Jay’s work with the Home Office IT department truly emphasizes the value that he places on
teamwork and partnership. One example that comes to mind is when SRM had a virus
outbreak that created significant issues with accessing data and keeping our information up to
date. Jay immediately began working with Home Office for solutions and was actively
involved in creating a solution that both solved the problem, but more importantly created a
system to protect SRM’s data for the long term. His willingness to explore options and
accept the best solution no matter who proposed it has created an environment of teamwork
that is unparalleled.
Jay brings the value of accountability to a new level. When we say day or night, we mean it.
Jay will do whatever it takes to ensure a smooth transition, no matter the project. Jay works
to ensure that he is communicating what is happening, when issues arise, and when situations
need outside expertise or just an extra pair of hands.
Often times (like daily), our Administration Director will have computer problems (restart?),
but Jay is always composed and treats both the situation and employee professionally and with
respect for what that person is going though (even though he may want to wring her neck!).
Jay does not just do that for our Directors and MD’s though, that is his demeanor for all of
our employees.
Jay Yoo truly reflects both our values (he has also been nominated for the SRM employee of
the year) and what we all look for in a star employee.
©2016 IntegraMed America, Inc.
Excellence
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Temica McGill – UNC Fertility
HEROES of
ART!
Temica has been with UNC Fertility since its inception in January
2013. She began as patient service representative primarily checking
out patients. She has served as the practice’s front desk coordinator
for the past year where she checks-in patients, leads all training for
patient services staff, maintains the waiting room area and acts as
customer service point person.
On a daily basis, Temica demonstrates the patient-service orientation
that UNC Fertility prides itself on. She is always extremely pleasant,
professional and supportive with all of our patients. She is quick
with a smile, a kind word or an expression of support toward our
patients.
Temica’s interactions with our patients appear to be more friend-tofriend than service provider-to-patient. She typically remembers all
of our patients’ first names and they hers. She will often ask them
about their family, job or something personal. As a result, our
patients feel as if they are visiting friends, not a typical doctor’s office.
In this way, she sets the tone that UNC Fertility is attempting to
convey each and every day. Temica’s outstanding patient-service
orientation is an example and inspiration to the rest of the UNC
Fertility staff.
Patient Focus
©2016 IntegraMed America, Inc.
©2016 IntegraMed America, Inc.
RECIPIENT
OVOM III
Patient Focus Accountability Teamwork Innovation Excellence PartNership InTegrity
Ammon Bayles - Utah Fertility Center
Ammon is one of Utah Fertility Center’s embryologists as well
as our andrology/endocrinology supervisor. His cheerful
personality, positive outlook and can do attitude are a great
reflection of his leadership abilities. Ammon is patient focused
and strives for excellence in all aspects. His coworkers
thoroughly enjoy working with him and he always makes the
patients feel comfortable. UFC is honored to have Ammon as
part of their team.
Patient Focus
HEROES of
ART!
©2016 IntegraMed America, Inc.
©2016 IntegraMed America, Inc.